Samsung India Complaints & Reviews

I PURCHASED HOME THEATRE HT-F453RK/XL-DAV FROM M/S DEE KAY VISION - 35, SCO 374, SEC 35-B, CHANDIGARH - 160035, TIN: [protected] VIDE THEIR INVOICE NO. SC637, SAMSUNG REF NO.: ACA[protected] DT. 5.9.2014. I REQUESTED FOR INSTALLATION, OUR REQUEST NO. : [protected]. THE PERSON WHO VISITED US TWICE WAS UNABLE TO INSTALL THE SAME AND WE CALLED HIM SEVERAL TIME BUT TO NO BENEFIT, INSTEAD WE RECIEVED A CALL FROM YOUR SERVICE CENTRE AND THEY INFORMED US THAT THEY WILL CHARGE RS. 450.00 FOR INSTALLATION. WE DENIED THE SAME AND USING YOUR MANUAL INSTALLED THE SAME MYSELF AND DURING INSTALLATION DISCOVERED THAT ONE OF THE SPEAKERS IS NOT WORKING. WE IMMEDIATELY CALLED M/S DEE KAY VISION AND INFORMED ABOUT THE SAME. A SERVICE ENGINEER, MR. RAM SAGAR, VISITED ABOUT A WEEK LATER AND DISCOVERED ONE OF THE CARDS TO BE FAULTY AND THE HOME THEATRE IS LYING UNUSED SINCE THEN. A BRAND NEW PRODUCT IS OF NO USE. WE HAVE BEEN FOLLOWING HIM FOR THE SAME SINCE THEN BU TO NO USE. WE ARE FEELING VERY BAD AND CHEATED BY YOU COMPANY AND ARE LEFT WITH NO CHOICE. WE WILL HAVE TO FILE A COMPLAINT WITH CONSUMER COURT IF OUR PROBLEM IS NOT RECTIFIED IMMEDIATELY. MOHIT [protected]

I Senthil M residing in Besant Nagar Chennai purchased a 65" Samsung Curved LED TV and requested for an extended warranty. When contacted by APM Instacare who is authorised service company for Samsung gave a quote of Rs.12600 + taxes. Taxes rolled upto Rs.3385 thus making a total cost of 15, 985. When requested for breakdown the company associate showed a laminated sheet of paper that quotes Charges 12600 + 14.5% sales tax Rs.1828 + Service tax of 12.36% Rs.1557. When requested for breakdown of charges and taxes on the receipt i have not received anything yet. Please advice on how to proceed.

Dear Sir, I have purchased Samsung Refrigerator model RS21HUTPN1/XTL on April 2014 with help of Bajaj Finance Service. I have raised the complaint(number - [protected]) as on 3rd October 2014 due to ICE cube dispenser not working. They have sent service engineer to resolve the issue on 8th October 2014. He has replaced the valve which is supporting to dispense the ice cube and water due to failure of that part. He told that the ICE cube form after 24 hours. I have waited till 48 hours and ICE cube and water dispenser were not working till date. I have talked with Samsung service engineer but he told that the part is replaced. If it is not working then raise new complaint.I contacted the Samsung customer care and explained the issue. They have committed to me to send the service engineer. But till no service engineer come to resolve the issue. Here are the details whenever i contacted the customer with whom. Date Time CC Name Complaint number 3/10/2014 [protected] 18/10/2014 6.00pm Abdul [protected] 20/10/2014 7.54pm Sandeep [protected] 23/10/2014 4.45pm Shalini [protected] 25/10/2014 3.35pm Joseph [protected] Please suggest me how to resolve the issue. Thanks & Regards, M.Gilbert

Last Diwali I bought Samsung Smart TV 32F5500. I was told during installation that the web cam will be availble in any Samung store. However, I have not been able to find one. Once during a call with customer representatives, I was shocked to learn that I have to spend rs. 6000/- extra for the same. I need immediate help on both the source, availability and price. Thanks.

Samsung Refrigerator Model no-RT26ZBPS. Puchased on 19/10/2009 is under warrenty period and complaion was lodged on cutomer care number about last 25 days and several times enquiries were made but till date no action was taken for replacement of compressor, which was dectected by the visiting engineer of Samung service center at Muzaffarpur, BIHAR. I feel harassed and facing problems due to non-working of my refrigerator.It is expected that you leave upto reputation of your company and get the repair done at the earliest. Regards, Mr. B.K.Kumar Mobile- 91 [protected] E-mail- [protected]@gmail.com

sir, my android mobile phone has been stolen on 23.10.2014, I was purchase this phone on dtd.15.10.2014, phone model no-SM-G355H ( Samsung Core-2) & IMEI No-[protected]. I have using TATA docomo Number & All document evidence are available.So kindly block the EMIE No which mobile phone will not working. Please help us.if it is blocking please mail us tuna.[protected]@gmail.com & any other query or evidence required then I will provide you.

Its unfortunate that despite repeated follow-ups, your service center in Bangalore is not attending to the complaint of my washing machine - MODEL: SWF-PIOE303/XTL bearing sl.no.51kt800081B. I am really fed up of calling your customer care in Bangalore. They just give me dates and some one calls me to check what is the status and never visits my place. This is ridiculous. I have also complained about my Blue Ray not working but this again is not attended...really fed up of the way your people treat a complaint. Some one from CANTTO INTERNATIONAL acme and attended on 8th October and told me that some rubber belt has gone and will come back in 2 days...today is 23rd..looks like 2 days have not passed to this gentleman. My call No.is [protected] My Permanent No. is [protected] Will some one concerned will seriously look into this and help me... Washing Machine is out of warranty and is 6 years old

I m regular user of Samsung. I bought 3 handsets from samsung. Galaxy ace duos, Note 3, Note 3 gear & grand 2 . I replaced battery of grand 2 in warranty on 15th October but the battery which I got replaced is also faulty. I never expected this type of service from The Reputed Brand (Samsung). I also registered a complaint before this but did not get any updation till now. So Pls take the necessary steps to replace my battery ASAP. So I can enjoy the Samsung services.

Sir/Madam, At the outset I express my Greeting & best wishes to your entire team on the eve of festival Diawli. I wish to bring on record that, I am a regular customer of Samsung. Almost 80% electronic / items in my family like TV, Refrigerator, Washing Machine, MP3 audio player, Mobile phones etc are of only Samsung company. In fact, it will not be hyperbole if you say us a Samsung family. But it is quite disheartening to mention that some authorised dealers of your company in our city (Lucknow) are working in such a way that it is leading to a complete clientele dissatisfaction and which is ultimately going to malign the name / prestige of Samsung in the market. Initiative Data System Pvt Ltd 9D, Singar Nagar, Alambagh Lucknow-226005 ( tele : 0522-[protected][protected] is one of the such dealers from whom I purchased Samsung LED 40 H5500 S. No. Oa1c3pbf800357 on 03 Oct 2014. I was told by the dealer that one Skype Camera is free with the said LED from the side of Samsung as a festive offer. At the time of delivery, it was not given to us stating that the said gift item was yet to be received by them from Samsung. A note to this effect was made by them over my bill viz "Skyep Camera pending". Since then I have regularly been asking the dealer about issue of said gift item to me, but always a sterio-typed reply is heard from them that- quote "WHENEVER WE RECEIVE IT FROM SAMSUNG, IT WILL BE ISSUED TO YOU. WE WILL GIVE YOU A CALL ON YOUR MOBILE FOR THE SAME..." unquote. Now my efforts are failed to get the said item from the dealer. as such I am constrained to approach you. In view of above, I request you to do the needful and oblige. Thanks Regards. L M AWASTHI Mob: [protected]

I, m new samsung LED TV -2 pcs in 32 inches purchase from Shri Leela Electronics bilaspur chhattisgarh on dated 20.10.2014 Invoice No. 190 & 191, but not Installed till date.So pls.immediate action in this metter. pramod dewangan kavita dewavangan karbala road, near bangla gas godown, bilaspur c.g .Mob No. [protected] mail.[protected]@gmail.com

Dear Concern, It is regarding the model "UA32EH4003RMX LED SAMSUNG". Complaint no.:-[protected]. I purchased this LED on 21-Dec-2012. Some black spots were observed on screen from the beginning and we lodged a complain with in the warranty period.Despite of our request to replace of the LED, Some sheets were changed by your service eng. on FOC Basis, but within 2-3 months of the same. Spots again emerged and same was reported to your dealer and customer service no. No action was taken from your side. Now LED screen has turned black completely. Now we are told by customer care that LED is out of warranty and every part change etc will be on chargeable basis. What is our fault if same problem is occurring again and again with in a short span of time. Your product didn't worked properly for even 1 year and now putting all the expenditure on customer is not justified. We here confirm that problem occurred is not due to any damage & handling etc. Even a single scratch is hard to find. Kindly look into the matter urgently. Hoping a positive response. Regards Gurpreet Singh Complaint no.:-[protected].

The Manger of samsung showroom don't have manners t hhow to talk with costumer if we say to them tht wil complaint to ur company they say tht company will do nothing. Ur wasting your time and there is much lack of stock I have ever seen in any samsung showroom

i bought double door samsung 400 ltrs refrigerator 2 years back. since yesterday i am trying to contact your toll free number but in vain. Anyways, my fridge is not working properly. only light is there but no cooling is there. kindly register my complaint and send your person immediately. House no. 781/9, ward no. 13, Kharar. District Mohali [protected] [protected]

Dear Sir,
Yesterday Evening i visit to Samsung Service Center by badluck i Forget my corporate diary in which your, rajiv banerjee & sanjoy tekriwal number there.
1 boy come from service center he told he was senior & he was same boy who open my mobile, again he gave me offer that i took my mobile i told him i want talk yo Rajiv Banarjee, He told & every employee of your service center told that Rajiv Banarjee no avilable to anyone.
After that Mr Bishnudev Sharma abuse me told what ever you want you can do it,
Even he gave his name in written in a paper i am free to do anything.
After that i reach Karuna office i want number of Sanjoy Tekriwal but no one give,
Yesterday what ever happen its very shameful & painful for me.
Now its show Samsung is not good company.
So today i take ought that i will not going to purchase any product of Samsung.
I hate Samsung...
I hate Samsung...
I hate Samsung...
so tale me if you are in my place then you will accept this offer,
Yesterday evening i lost my self respect due to not any decision taken by you,
You & your company Make my Diwali hell.

But I wish you happy Diwali to you & your company because i do not want make your Diwali hell.

Thanks!

Dear sir I have given a request for our new samsung ac repair to ur toll free no[protected] dt 21.10.2014..ur representive given ref no-[protected] of that complain.Ur technician has come and told that ac inner is eaten by rat so it will be paid service.but if split ac in a top of wall if eaten by rat then how could be i will be responssible for that, ur company should give protection on ac to avoid insects becoz it is far from mans reach. (top of 11 feet wall}.so i reqest u to kindly repair our ac with warrenty means free service, my mobile no-[protected]

my phone is dual sim mobile first sim work properly but second sim switch is not supported sim so plz. take action immediately...my phone name is E-1282T. my phone is also in guarantee nd warranty period. my phone purchasing date is[protected]...

I have purchase a Samsung Galaxy star pro from E-TRONICS (Beltola Guwahati) on 10th of Feb’14. After one month of purchase I experience that there is problem in mic & speaker. I visit nearly three times before this at Guwahati Service center but till now problem is not short out. This is my fourth visit in Guwahati service center but till now the issues of my phone is not resolve. My service request no is [protected]. Request you kindly do necessary action asap. For further communication please mail me in ananta.[protected]@gmail.com. Thanks & Regards, Ananta Sutradhar # [protected]

Dear Sir/Madam, I purchased a 40" LED TV, Samsung Make, Model No - UA40D5003BR, SL No - 20343ZNBA00872H, from E-zone at Metropoliton Mall - Gurgaon-Haryana, on 26th jan 2012. I paid 46, 000 for the same. Now it has been only 2.5yrs, a horizontal line is coming on middle of screen screen and picture is fluctuating from last one month. I contacted to customer care of samsung. On behalf of my complaint their service engineer came to inspection and told me that repairing cost shall be 24, 000/- According to him whole screen has to be changed. Please help me because it is not fair if a have paid 46, 000/- for seeing TV just 2.5yrs ago and now they are demanding 24, 000/- more for rectification of that problem. One more thing, When i asked service engineer that, a tv of cost 46000/ has only life of 2.5yrs. He told me that this particular model was launched in yr 2012 and this had some technical problems, so this was sold on lower price than others. This is clearly a cheating. Please help me. My contact details are as following. Dinesh Sharma Mobile No - +91-[protected] - +91- [protected]

Dear Sir/Madam Myself Narinder Singh, Ludhiana Punjab. Sir I purchased Note3 Neo on dated 5th oct, 2014 from Bedi Sales Pvt. Ltd. Ludhiana . The mobile was worked well during first week, i had clicked pics with front camera, i hav't used back camera for more than 10-15 clicks. on dated 17th it was my son's b'day and there i found that it is had faulty camera in my handset, when i used back camera with flash it gets restarted, after that camera stopped working. Next day i concerned with my friends and also with bedi sale's employee he told it is nothing you just reset the phone and everything will be fine. i do that camera gets started, I clicked around 10 pictures i think it is ok now, i had not time to test it for more levels because i am a shop-keeper. but on 18th night when i get some free time i was clicking pictures with my daughter it did restart again i get surprised and shocked, i got strike in my mind that it can be a hardware fault. next day it was sunday, i contacted authorized service centre on 20th oct. They also told me that it is a software issue. but after they give me the handset i tested it did the same thing, service centre re-checked handset again they told me that handset has faulty main board so we will change repair the handset, i get shocked, SIR I PAID 23000/- NOT FOR REPAIRED HANDSET AND IT IS HUGE AMOUNT FOR ME... I TOLD THEM TO CHANGE THE HANDSET (DOA...or something i don't know) I DON'T WANT TO REPAIR NEW HANDSET WHICH IS ONLY 15 DAYS USED. SERVICE CENTRE TOLD COMPANY CHANGE THE SET WITHIN 7 DAYS... BUT THIS IS NOT THE FACT, COMPANY SHOULD TAKE CONCERN ON GENUINE CASE. WHAT IS FAULT IN THIS CASE FROM MYSIDE ONLY THAT I HAVE NOT TESTED THE HANDSET THOROUGHLY WITH ALL FEATURES GIVING COMPANY IN HANDSET, COMPANY'S NAME IN NOWHERE, I TRUSTED ON SAMSUNG THIS IS MY FAULT, ... I HAVE NO OPTION TO REPAIR IT.. I GIVEN THE HANDSET TO THEM BUT I WILL NOT SIT BACK SILENTLY. I WANT FEEDBACK FROM COMPANY WHY NOT COMPANY CAN CHANGE THE HANDSET WITHIN 15-20 DAYS IF AND ONLY IF CASE IS GENUINE. ENCLOSING DOCUMENTS HEREWITH THE MAIL FOR YOUR REFERENCE. IF THIS IS WHAT COMPANIES POLICY I WILL NOT RECOMMEND TO BUY SAMSUNG PRODUCT BECAUSE THEY DON'T HEAR ANYTHING ON GENUINE SIDE.

The display problem occurred 1.5 months back. The phone was submitted for repair at samsung sion circle store, Mumbai. But for past one month they have not repaired and are constantly saying to come after one week. Kindly look into this matter.