Samsung India Complaints & Reviews

I am using front loading fully automatic washing machine which I purchased on 04.01.2013. My machine is in warranty period and on 22.09.2014 I registered a complaint about non working of machine with customer care. My complaint number is [protected]. My complaint could not be solved even after 30 days and they solved the problem only on 35th day i.e. on 27.10.2014 from the date of complaint. I repeatedly got in touch with customer care, head office in gurgaon and their service centre at noida. They were promising again and again but neither they solved my problem for 34 days nor they went for any commercial solution. This is very bad on part of samsung and such type of after sales service is certainly going to hit their customer base. My self was an esteemed customer of samsung and using their several products but by such type of harassment, they definitely loosed my faith and I am neither going to use/purchase any product from them in future nor going to suggest any one for their product. I am considering to file a complain with consumer forum against such harassment by samsung. I am shocked to see that with such type of after sales service samsung is competing with other brands which have far better customer service than samsung.

Dear Sir, We have already registered the complain on 17th Oct.2014, but till now no response has been from the company. So please do any thing fastly. Address: Madhusudan Sitaram Jangid. 5-Keshar Kunj Appt. Malpur Road, Modasa. District:Aravlli, Gujarat.-383315. Mo.[protected], [protected] We purchase refrigerator form Charbhuja electronics-Dhansura, Model No.RT36FDJFABX/TL, Purchasing Date:29/11/2013, My complain No.[protected].

Samsung RT 26 Fakmase is not working within less than 9 months of purchase. Authorized Technician advised they will change the circuit board when it is available from stock. As per company policy this product is under warranty to be replaced with new one within one year, if defect. Appreciate your immediate assistance. Thanks

We have purchased a Samsung LED 32″ TV from your company on dated 02.09.2013 through UNITED ELECTRONIS, Station Road Golghar, Gorakhpur.But one month before it was shown black spot on the screen.and also picture perfaction is not good. Please see the matter earliest. Details as under:- UA32F4100ARMXL SR/No.23463ZED603542 Sales Invoice-117 Dated 02.09.2013 Nirmal Kumar Kar Triveni Engg. & Industries Ltd Ramkola Kushinagar Mobile No-[protected]

a> complain docket no [protected] at toll free[protected] b> for demo 'Mr. Hasan' was coming from service centre. when he open the seal pack of the product he notice the two nob is broken under the top panel. He phone to the "Sales Emporium" (supplier_) and take the docket no. from Mr. Dhiraj. c> after that so many times I call to all of them but still now the product is not replaced. d> WHAT I HAVE TO DO? Detail supplier : SALES EMPORIUM SOUTH, 226, Diamond Harbour Rd., kol-60. Invoice : CR/03975/9/[protected] date-29/09/2014 From Abhijit Sardar ph [protected]/[protected]

Purchased samsung mobileG313h ace nxt on dt 4.10.2014 from Mehndiratta Music World Yamunanagar (HRY)vide bill no. 953/ dt04/10/2014.IME no 352840/06/167377//1. The problem is of incoming call voice is not in clarity. visited the local samsung service centre twice. first they formatted the software but no result.and then they decided to change the speaker and asked to wait for requisition from the company and till date they have kept me waiting even after 15 days. Requested to resolve the problem at the earliest.Thanks From Arun miglani [protected] [protected]@gmail.com

Dear Sir, The above set was not properly charging and therefore it was shown to your authorized service centre M/s. Ace Lingua Solutions, 1st Floor, B-36, Multan Nagar, Delhi on 30.09.2014 for check up. They informed That its front assembly & rear case assembly need replacement. They have replaced and billed me for Rs. 8, 177.60 vide their Invoice No. [protected] dt 30.09.2014. After carrying out repairs the set was still not charging and working properly. Again on the same day I again took the set to them and complained that it is still not working. They now pointed out that its inner battery is swollen and need the replacement. They have replaced the battery and charged me Rs. 2, 387.70 for it vide their Invoice No. [protected] dt 30.09.2014. Now even after with a new replaced battery, for which I have already been charged, the set is still not working. Today I again went to the Service Center and they told me to leave the Mobile set with us and also deposit Rs. 3, 000/-. I declined to pay this amount. I want that the new faulty battery for which I have already paid Rs. 2387.70, may please be replaced with an another new one. An early action may please be taken. HARISH GOEL Mob No. [protected]

on 9th june 2014 brought led samsung model no UA32F5100ARMXL from kanchan agency farrukhabad n just one month back got complaint that no pic only sound is coming so i complaint then they change penal part on 8th oct 2014 now the same complaint again occurs today so now i want to change that led sam please adv me what to do thanking you n waiting for ur reply yours dr ankur saxena [protected]

I had purchased Samsung LED TV more than 3 years ago which is currently out of warranty.Recently I had issues with the LED screen. I logged a complaint and Samsung onsite engineer came to my home. After inspection he informed me that the screen needs to be replaced and would be chargeable. I immediately agreed to bear the cost. He said that part wasn’t in stock and it will take about 5 business days to source the part. He also gave me a support number to call. I waited for 5 days without any luck. Later I tried the number given to me by onsite engineer. That number is either engaged or no one bothers to pick the phone. So we called the engineer again. He said that part is obsolete. We have to submit few documents (ID Proof, Canceled Cheque, Invoice Copy) to Samsung and they will decide next course of action. I had submitted the documents 2 weeks back. Call Center and Onsite engineers tell me that I continue to wait till I receive phone call from Samsung. In nutshell, I have submitted the complaint 4 weeks back. All I have hearing is to wait endlessly for a resolution. Please tell me if this is acceptable by Samsung standards. How long do I have to wait for issue resolution? Amandeep Bhandal (+91-[protected]).

Respected sir, with Referance To above subject i have purchased your mobile phone in month of my-2014 so starting network promble up to date still it is not soluved two time i have serving this mobile at kholhpur & inchalakarnji so plese retify above prbloem as eraly as possible because future referance purposes i have waiting for your result for your esteemed mobile company servicing Thanking your's neminath

My Samsung Galaxy Core had a crack on its middle panel (in between front panel/screen &amp back panel) got a single Crack on top (near 3.5 MM jack hole). I have reported the same to the service center (SJN Electronics, Coimbatore) on 14-Oct-2014 As analysed by service center authorities, - The phone was maintained in good condition and not misused / mis handles - There are no signs of any other cracks / misuse But they didn’t replace the part though the phone was in warranty period. __________________________________________ Q No: 7079858 Purchased from: Samsung India eStore Model: Galaxy Core GT-I8262 Serial No: [protected] Invoice Date:[protected] Phone received on: 26-Oct-2013 __________________________________________ Also said that this part is not covered and its been mentioned in warranty card but didn’t see any such info available in the warranty card. I am not satisfied with the response and so asked them to take the issue to you people. So they have taken a photo of my mobile (Q No: 7079858) and sent a query raising my concern. Received a response saying warranty doesn’t not cover the cosmetic items and only the handset. On what basis you define this as a cosmetic item and it is not part of a handset. If it is a cosmetic item, why does it costs Rs.1000? Also please clarify my queries below. - Warranty is only for handset: Which part(s) of the mobile are called as handset? - What about the genuine cases where it is not misused? - Warranty card doesn’t clearly/explicitely mentioned about the items covered / not covered? - Why cant you clearly mention in the warranty card about “WHAT A HANDSET means”? - Is Samsung cheating the people by hiding the info / not sharing the clear information to the customers I am not satisfied with the response received from the tech team and so raising it back to you. Please provide me the acceptable reply/response. Also request you to replace the damaged (crack) part under warranty. Awaiting for your response at the earliest.

I purchased a Samsung Refrigerator model no.RT36HDRZASP/TL bearing serial no. 030P4PAF500122E on 24th May 2014. Within a few weeks of purchase we could some noise while opening and closing the vegetable tray. We thought since it is new, the tray might be a bit tight fit and with time sit might become OK. However as it started making more noise, we decided to check it out and upon taking out the tray noticed that the Plastic covering on the rails supporting the tray had started peeling off. We registered a complaint with the Help line bearing no. [protected] and they sent a technician by the name Kaushik ( mob. no. [protected]) who came and had a look. He suggested that it cannot be repaired and we have to fix it using Quickfix. When we complained how he could give such a solution, he took some photographs and informed us that he will get back to us after discussing with his Bosses. it is more than a month and nobody has bothered to call us. We cannot understand how the rails which have last several years can start falling apart and strongy feel it is a manufacturing defect which Company needs to investigate further so that they do not get more of these complaints. We sincerely hope the Company will look into this immediately failing which we will be forced to file a complaint with the Consumer Court . Earlier we had a LG Refrigerator which lasted for more than a decade without any problem

I had purchased one LED on 24th Oct. Night from Amba Electronics, Jail Road, New Delhi of Samsung (4240)Model. On very next day I told him please replace this LED with another one because last time after buying this product of Samsung I got an call from my organization, so I have to shift out of station. I cannot carry this LED with me. I had discuss with one of my friend he is not interested in Samsung. Please return this LED or replace it with the another one (SONY), because one of my friend was interested to buy Sony. So he doesn’t have to pay anything to me. We will pay the difference. Then he said boss my billing is done and your LED serial no. Is updated with your name and the warranty is also started. Even I told him your box is sealed back I haven’t open yet. He said that is not possible for him. That was the 1st Fake, if he has done billing by my name so there should be another way to release that serial no. if they want they can change the owner of the LED also its not like a car. My registration no. is reflecting with data base. Anything can be possible if any dealer want. 2nd concern:- Then at last I told him ok please install this LED at my place I will keep this LED, later on I will sale this LED to another person. He said Samsung service person will be at your place by today itself on 25th Oct. by 6PM. I waited for Samsung guy till 9pm, but not one came. I called to dealer, he was not ready to pick my phone. In morning on 26th when I tried his landline, someone else had picked the phone n said sir I will take your LED responsibility will send technician at your place by 12 or 1PM. Same thing happed I waited 7PM, no one came. I called him again (dealer) he said sir technician will come before 9PM. No one came till 11PM. So this is the story. This was happened with me. if possible for you, please try to resolve my query asap. Please try to replace my LED if possible, that’s my humble request to you. Because there’s no use of LED for me for next 10 months. I have to keep in box. Even I am using Samsung Phone S4 and my family has also faith on Samsung. But for this time, please take it back n try to resolve the query. Contact no:- [protected] (Varun)

RECENTLY I BOUGHT SAMSUNG GRAND PRIME MOBILE FROM ADINATH MOBILE KISHANGARH. NEXT DAY IT SHOWN FOLLOWING MESSAGE (ATTACH IMAGE) THAT SIM REMOVED(BOTH SIM ALREADY IN MOBILE) PLEASE RESTART I RESTART IT AGAIN AND AFTER 15 MINUTES SHOWS SAME MESSAGE AND AGAIN RESTART. WHEN I GO TO ADINATH MOBILE HIS RESPONSE IS SO BAD AND ABUSE ME THAT ITS MY FAULT AND ITS DIWALI 23 OCT 2014. AND ASK ME TO COME LATER WHEN I GO TO 26/10/14 AGAIN. SAME BEHAVIOR AND ASK ME TO GO WHERE YOU WANT TO GO HE WILL NOT DO ANYTHING ABOUT THIS MY DIWALI GOES IN TENSION. WILL YOU HELP ME ???? AGAINST MULTINATIONAL COMPANY MONOPOLY. HELP ME...

I ( T.Ravinder Prasad ) purchased Samsung 4k series 55 inches at Reliance Digital ShivamRoad Hyderabad, Telanagana State. I didn't get A Hard disk which they promised to give me during the time of purchase, This was an offer with Samsung 4k Series 55 inch led Tv. it's been a long time and I didn't get the product yet. Purchasing Date : 3 October 2014. Article Code :[protected] Product Description : Samsung -55 uHd Smart Led tv - 55hu7000

I brought samsung earphones 5 months ago and unfortunately they were not working properly so i visited the service center last saturday i.e. 18 october my earphones were checked and found that they were not working properly so they told me that new earphones are not in stock and will arive on monday and i will recieve a call from them i didn't recieve any call so i visited again on this saturday. They again asked me to get them checked and after checking i was told that 19-20 ka farq hai sabme hota hai .now what should i do ? I want their replacement. And want to bring iit to notice that many people are dis-satisfied from their service. Email me at [protected]@gmail.com or call at [protected] for further queries or status of complaint

I purchased Samsung 64 inch plasma last year from Sargam Electronics, Pitam Pura, under 3 year warranty scheme. Exactly after a year, my TV started giving me problems. I called up toll free support number and they said its under warranty. The engineer came and inspected to replace the power board. The service centre guys denied the replacement and bluntly told me that its not under warranty. I again called support desk and they said it is under warranty. Service centre guy again denied. Then he agreed on free service for labour charges after seeing the documents. From Samsung online service support I found that spares are also covered for my TV. Neither Samsung support nor their service centre are able to provide a solution. They are forcing me to buy the spare parts irrespective of fact that TV is under warranty and covers both spare and labour cost. Pathetic company, pathetic service. Alas, I should have gone for Panasonic or Sony. Koreans are and so does its indian partners. Don't buy Samsung. Vinod Kumar [protected]

Dear Sir/Madam Date:1/11/13 IMEI No:[protected] Battery No:505157 I bought a SAMSUNG B552 model mobile, Invoice No:012328, POORVIKA showroom near chathram bus stand at trichy.i had a problem in that mobile display..it shows line..i had a problem nearly four months..Now i'm doing my Pg degree in coimbatore.so i went to samsung service centre both trichy and coimbatore.they didn't response properly..This service centre were located around 350km in my hometown..they asked money around 6000/- to rectify my problem..this mobile was presented my sister for her first salary for my birthday present..still my problem wasn't rectify..im totally hurted..please gave me a correct solution..i want replace my mobile as soon as possible.. Thank you Sir/Madam

I PURCHASED HOME THEATRE HT-F453RK/XL-DAV FROM M/S DEE KAY VISION - 35, SCO 374, SEC 35-B, CHANDIGARH - 160035, TIN: [protected] VIDE THEIR INVOICE NO. SC637, SAMSUNG REF NO.: ACA[protected] DT. 5.9.2014. I REQUESTED FOR INSTALLATION, OUR REQUEST NO. : [protected]. THE PERSON WHO VISITED US TWICE WAS UNABLE TO INSTALL THE SAME AND WE CALLED HIM SEVERAL TIME BUT TO NO BENEFIT, INSTEAD WE RECIEVED A CALL FROM YOUR SERVICE CENTRE AND THEY INFORMED US THAT THEY WILL CHARGE RS. 450.00 FOR INSTALLATION. WE DENIED THE SAME AND USING YOUR MANUAL INSTALLED THE SAME MYSELF AND DURING INSTALLATION DISCOVERED THAT ONE OF THE SPEAKERS IS NOT WORKING. WE IMMEDIATELY CALLED M/S DEE KAY VISION AND INFORMED ABOUT THE SAME. A SERVICE ENGINEER, MR. RAM SAGAR, VISITED ABOUT A WEEK LATER AND DISCOVERED ONE OF THE CARDS TO BE FAULTY AND THE HOME THEATRE IS LYING UNUSED SINCE THEN. A BRAND NEW PRODUCT IS OF NO USE. WE HAVE BEEN FOLLOWING HIM FOR THE SAME SINCE THEN BU TO NO USE. WE ARE FEELING VERY BAD AND CHEATED BY YOU COMPANY AND ARE LEFT WITH NO CHOICE. WE WILL HAVE TO FILE A COMPLAINT WITH CONSUMER COURT IF OUR PROBLEM IS NOT RECTIFIED IMMEDIATELY. MOHIT [protected]

I Senthil M residing in Besant Nagar Chennai purchased a 65" Samsung Curved LED TV and requested for an extended warranty. When contacted by APM Instacare who is authorised service company for Samsung gave a quote of Rs.12600 + taxes. Taxes rolled upto Rs.3385 thus making a total cost of 15, 985. When requested for breakdown the company associate showed a laminated sheet of paper that quotes Charges 12600 + 14.5% sales tax Rs.1828 + Service tax of 12.36% Rs.1557. When requested for breakdown of charges and taxes on the receipt i have not received anything yet. Please advice on how to proceed.