Samsung India Complaints & Reviews

I bought the Note 3 on 27 march 2014 as I am being using Samsung phones for a long period and all the family members using Samsung smart phones as well as Samsung home appliances .I was happy to buy this phone. However, when I started using it I found multiple defects in the phone. So I reported the issue to your customer care team they advised me to visit the service center. I visited the service center and they checked the defects in the product and changed the motherboard of the phone. I received the phone within 10 days. So, I started using the phone again. However, after few days the product is defective again as the below defects arises again in the phone. 1) Heating problem while charging, using any application or surfing/browsing and gaming. 2) Speaker issue: I am unable to here the person calling me and vice versa. 3) Phone hangs a lot. 4) Network issue. 5) Display flickers on numerous occasions and it suddenly blanks out the screen. I visited the service center again they updated the software of the phone. However, the issue is not resolved. Though the service center used their all efforts to get it resolved. I appreciate the work done by the service center and the services provided by the service center. I also contact with the Samsung customer care center lot of times for the same but till now i am not getting any support from Samsung customer care as well as from CEO Mailing Team and the head office department. Customer care and CEO mailing team transferred my call into the escalation department and when i contact with them they also told that they will arrange a call from head office who will help me out for the same and also told that the person who will call he is the decision maker. after that on 18th or 19/sep/2014 I received a call from Mr. Amit, as per him he is the decision maker and he insured me that he will get back to me with the final decision within 24 Hrs, but i did not receive any call from him side till now. Again i called to customer care center on 22/sep/ 2014 for the same and they people again told me that they will arrange a call. After that on 22/sep/ 2014 i received a call from Mr. Pankaj Talwar, after a long conversation with him he told me that he will rectify my phone from the service center and upgrade my warranty by 3 months. i denied for the same and told him i want my money back as i am facing lot of issues in my phone and i don't have enough time to launch a complaint for the same. Then he commit me me that he will call me on Tuesday (23/Sep/2014) with the final decision. but till now i am not getting any revert from samsung as well as from Mr Talwar. Only wrong commitment by samsung head office. Mr Sahoo also from samsung Head Office called me and told that we will provide you the service only.. I am very disappointed by this type of a behavior. i never expected that i will get this type of false commitment from the good brand like samsung. I am mentally harassed by this type of a behavior by the samsung. Here, I would like to say that the phone itself has these defects and I am not at all happy with the phone and now I am not willing to accept this phone and would like my money to be refunded. As now my phone is not getting on. I have spent Rs. 47000 approx for this defective phone. So, it is my humble request to refund my money ASAP. Regards, Ankit Gupta Ph. No.- [protected] Alternate No.- [protected]

I purchased Samsung Note 3 cell from Chroma Surat on 5th April 2014. It started giving problem from the month of August 2014. I had given for servicing. They replaced LCD and Vibrator. I asked for replacement but Samsung told if the problem occurs again they will replace it. Soon after 10 days again it started the same problems. I have given it back. Now they replaced mother board. But still not replacing the cell. Again same promise that if any thing goes wrong they will replace it. I dont understand why i should use factory fault handset which had so many problems in just 6 months time. I have attached the picture of service report in which they had replaced LCD and Vibrator. Now they claim they have replaced mother board. Just imagine in six months time all the major parts are replaced. And it clearly indicates that it is having factory fault.

Dear sir, We had purchased a 28189 Samsung LED TV 32 UA32F4100 on 23/03/2014 from LOTUS (A unit of CPR Distributors Pvt Ltd, Indore (M.P). But we regret to inform you that, before the completion of one & half year, the said TV has a problem of sound variation. We have complained your customer care and a workman visited us and checked the TV. As per him, the speaker of said TV has been damaged due to dust and suggested to buy new speakers. Sir, kindly note that, we are service class people, and have paid Rs.31900/- to purchase this T.V. and we are not able to pay nearly Rs.2500/- at present. We humbly request you to kindly look into the matter and arrange to do the needful on behalf of your esteemed company. Your positive response is eagerly awaited. With regards, Jessy Varghese D/M 302 Sukhlia, Indore (MP)452010 Mobile- [protected], Email- [protected]@gmail.com

We purchased Samsung LED 40" TV model No UA40F5100ARMXL in last year on 8th Sept 2013, we were observing a slight colour strip at the top of the screen even within warranty period, we assume it as signal problem or due picture quality and we assume it as normal course, when it remain persistent we call the toll free number to lodge the complaint vide reference No [protected] dated 27th Sept 2014. Technician visited us and reported that their is problem of panel and given the estimate of huge amount around Rs 18000/-. We with utter surprise on quality of Samsung product just completing around one year such problem arises. It is requested to consider this as a technical issues and cover it under warranty for repair.

Its been an worst experience with Samsung Service Center.
Siva communications / Velachery / Chennai.

I dropped my mobile by mistake and touch display got broken.
then i approached Samsung service center for quality service,

Initially they promised me that they will give my mobile in 2 days and it will cost around 7 thousand for touch and broken glass.

No proper response on that 2 weeks over phone communication and then i visited Service center 2 times a day in these 2 weeks, but their constant reply was " today evening give u" or 'tomorrow morning give u"

They wasted my 2 weeks time and finally their output was we are unable to seek spares for your mobile.

Buying 30 thousand rupees costly mobile and SAMSUNG could not provide proper support then whats the point in running a reputed brand and their service centers.

If my mobile not gonna be repaired in 1 week time defintely i will file a complaint in consumer court on SAMSUNG as well as on SIVA COMMUNICATIONS Velachery.

Mobile Details :

SAMSUNG GALAXY MEGA 6.3
Blue colour
1+ Year old

Siva communication,
Samsung authorized center,
1, karnam street, velachery main road,
velachery - Chennai-600042,
ph: 42021247 mail:
sivacom.[protected]@gmail.com

JAI is the contact person who is incharge and who wasted my time there.
Mobile : [protected]

hi this is in continuation to my earlier mails regarding the service of my samsung refrigerator[RT2735TNBBL]purchased on[protected] from police canteen trivandrum, kerala.i had registered for a service and they gave me a code too[[protected]].this was about 2 months back and still, shamefully, my request has not been attended to. every time i sent mail regarding this i have got phone calls promising immediate action and apologizing...even if you guys bother to receive this mail please dont call and waste any more of my time..I am using appliances of other brands too and i wish to mention here that you have the most pathetic service..i know this might not make much difference to a company like yours, where customers are not valued at all, but i would never ever buy a samsung product again in my life nor would i advise it to anybody i know...thank you for being very irresponsible and insensitive.

I am Pragnesh shah, my mobile GT-N7100 battery was charging down or fully charged automatically when I power of mobile and start.I complain in samsung care they was not responding that time my battery in warranty.I am re going but they was told me battery was out of warranty.if they was not changed my battery I will not purchased any product of samsung and tell other.

There was some problem with my head set and I am having mail conversation with a Samsung partner employee Mr. Nitin. I am not happy with the resolution what ever Samsung is giving me when there was a call clarity that there is no issue with Me ( Consumer of Samsung Note 3) mobile. Need justification. Else will take it forward for a resolution. eager to listen to you without any delay as it is already delayed. Yours Unsatisfied Consumer, Anantha Ramakrishna[protected]

I have given my Samsung Galaxy Core smart phone for service in 15th Sept 2014 due to Display problem with Work Order no 2671..As per the agreement I'm entitled to get back mobile is on 18th Sept. They returned repaired after 16 days(date 30/09/2014) which was showing same issue and proximity sensor of phone was not working.I frequently calling with service center for the status of faulty mobile which was unsatisfactory response from there end.Now my phone found is completely useless.Please help me resolve this issue. Details of service personal furnished below Perumpalli Associates Samsung authorized service center NSS Building, Puthiyakavu Mavelikara Ph [protected] [protected]

From: Mr U.V.Parmaj Model Possessing: Samsung Galaxy Grand Z White GT -19082 Purchase Bill Date: 15 Dec 2013 Date:29 th Sept 2014 To, Samsung Customer Service Service manager India Sub:Request for replacement of my Mobile in possesion with me. Sir/Madam, Good day, This to bring to your notice that the mobile possesed by me "Samsung Galaxy Grand Z White GT-19082 was purchased by my brother as a gift from him to me.This mobile was purchased on 15th Dec 2013 and was having problem of screen jumping in the first week itsef.Due to my holiday vacation i was out of town and came back in January 2014 1st week and immediately handed over to the service centre in Ghatkopar, Mumbai.Same time i had requested for changing my handset.But they promised it could be done with the touch screen replacement and will not face problem again.The mobile worked fine but again in August 2014 i faced the problem of power key, back key and mobile working slowly.Regarding slow running of mobile was mentioned last time but the service centre informed that it could be due to to overloaded phone memory but it was not so.I however managed to use it with the slow running of mobile.But with this 2 new problems as mentioned above, i am really not happy with this product.I have submitted this mobile on 9th Sept 2014 Bill No [protected].It has been 3 weeks and also no proper reporting from the service centre. I request to please replace the mobile with a new hand set or return the money paid for this mobile.Also not to forget in order to protect the screen i have installed scratch guard worth Rs 600/- twice.The service centre phone is always switched off whenever called them.This has caused me personally go there 3 times but in vain as they are still not able to repair this mobile.Presently i am without any mobile and this is causing me lot of inconvinence.Looking at the performance from this mobile it dosen't seem the handset was in good condition from inside when purchased.This has mentally as well as physically disturbed me.Hence please do the needfull as advised.Thanking you in Anticipation, Regards Mr Udayraj.V.Parmaj email Id:[protected]@yahoo.co.in Phone:[protected] Mob c/o:+91-[protected](wife)

Purchased two mobiles bearing IMF No. [protected](Samsung model N750) worth Rs. 28990/- and IMF No. [protected] (Model G-7102) worth Rs. 20500/- from M/s. SAMSUNG SAMART CAFE, Satgur Enterprises, Sheran Wala Gate, Patiala - Pb. On purchase, the dealer promised to supply original mobile cover of Samsung model N750, so far in-spite of my several visits to the show room the same is not provided by the dealer. You are requested to intervene and arrange the original cover at the earliest. A prompt response will be appreciated. S. N. SINGLA

My name is Gurmeet singh. I have purchased a phone from Samsung which has turned out to be faulty in 10 days time. I went upto Service Centre and my phon'e mother board was replaced.But that was not the solution to my problem. Now, the problem still persists and I am asking for replacement to which Samsung replies that it's not in their policy and claims that I am not able to use the phone. It shall be brought to your notice that all together we have more than 10 smartphones in my family. and I alone use 2 smartphones. Kindly address to my issue. My phone is still in the service centre and I will not pick it up.

Hi, I lost my samsung mobile model - I8552 Galaxy Grand Quattro on 24th September at OMR road, Thoraipakkam, Chennai. There was number inside Vodafone - [protected]. I blocked my number same day. Somebody picked up as i called exactly after 15 minutes when i realsed i lost it and there was no switched off mode, it was showing busy ringtone so that means somebody taken out SIM first. I tried to approach Police for file FIR but could not get it as all of you know how they harrase. The IMEA number of phone is [protected]. I asked Samsung customer care to locate but they also said first get the FIR. Don't know what should i do? If someone ( Whoever got my phone) misuses it, what will happen. Request to Samsung company to deactivate it. Regards Vikas Goswami

I have Samsung Ace GT_S5830i and am using it fron last 18 months. I have been facing peculiar problem from last one week that " it is getting restarted twice in the gap of two hours". Kindly let me know what can go wrong in the handset?

i have given a complaint for many time in your service center at pusad. New complaint no. [protected] service center told me to not available Hitting glass tube and not manufacture at company so you will be replace the fridge but it's not a policy how i can bare the money for purchase new fridge. you can available the hitting tube i am not satisfied the service after the sale. regard Avinash Khapre Saptagiri Nagar, Pusad TQ. Pusad Dist. yavatmal (MS) Tel - [protected] email - avinash.[protected]@gmail.com

It is very unfortunate that your company has failed in its goal of best services to its customers . I have been affected by your poorest After Sale Services . I had registered a complaint with you on 1st September 2014 for my Samsung TV not working whose ref. no. is [protected] but the same has not been considered yet seriously. Once your field engineer visited my place but did not give any detail of the product and vanished. After few days I did contact on toll free no i gave all the detail to your counsler Where I had been given assurance of attending the same within 24 hours but in vain. It is really very shameful that more than 25 days are lapsed but my complaint is still pending with you . It is for your kind information that I am using almost all Samsung company’s products like LCD, mobiles, refrigerator and microwave oven etc. and in future I will never suggest any body to use your company’s products . If my complaint will not be resolved within one week I may be forced to take some legal action or the things may be published in newspapers. From- Sanjeev Baghla President, Sub division Union of Journalists Palampur [protected]

Hi! Please refer my case below email trail. My refrigerator is not working since from last months, I am following Modal no: RT27HAJYASA/TL/[protected] Samsung 253 liters. Date: 18/4/2014 purchase sales India Bopal, Ahmedabad, Gujarat up with customer support regularly, also a engineer will visit but no solution. I am really unhappy about the service I get from SUNG and the customer support personnel’s response on my...Email- rikinpatel.[protected]@rediffmail.com

Dear Sir, I have purchased one LED TV with the following details: Date of Purchase 17.08.2013 Agency Samsung Plaza, Dindayal enterprises(P) Ltd, Gwalior-474009 Bill No SPS13/1213 Price Rs 35000 Model MQWG3PBD306987 UA32F5100ARLXL/N Now the purchase has crossed the 1 year guarantee just one month ago. From 25.9.14 the TV set got out of order and no sound and picture shown after switch on. Immediately I registered a complaint in Samsung Service centre and also intimated to Samsung over phone through all India Tall Free number. Today Technician reported and explained that main panel of the set is damaged completely and need replacement which will cost around Rs 15000. Now I am requesting Samsung Authority to replace my set at free of cost as I am incapable to bear the same after investing Rs 35000 just 1 year back. I am a loyal customer of Samsung product and procured the following items in Samsung Brand since last 2 years.. Purchased Items Date of Purchase Cost Samsung mobile B 5512 5.7.12 9200 Samsung Refrigerator 15.8.12 23500 Samsung Microwave oven 10.11.12 13700 Samsung Mobile S DUOS 2 21.4.14(Through Flipkart) 8900 Scan copy of bills are enclosed as testimony 55300 Being a loyal user of Samsung brand hope Samsung Authority will be kind enough to replace my defective set with a new one as early as possible. Awaiting your favourable actions. Best regards, M. Banerjee CH-26, Deen Dayal Nagar, Gwalior-474020. Cell No-[protected], [protected]...

Sir I buy product in July 2012 exact after expiry of warranty period machine went out of order in August 14. After several calls to your service centre they repaired and bill 7000/. Exactly after three weeks it went again out of order. Till no one came for the same after several calls to your customer care snd service centre. This is Samsung now I am afraid that some parts have been exchanged with otherone because they pressing hard to send it to their service centre. No computerised receipt issued to me. Still no response from service center lokesh service, nasik

Respected Sir, Xerox & scan are not working.paper is recognised from the machine.output is blank paper.so we shall request to the above complaint recovery to us and very kind of you. Thanking You