Samsung India Complaints & Reviews

PROBLEM RESOLVED BY SERVICE CENTRE ON 13/09/2014

I received call from Samsung company executive and he told, we need make payment for that. But it is still under warranty till March 2015.

So from your end(Consumer forum) have you taken any action on this?

Thanks,
Gourish

बहुत ही घटिया सर्विस है। शि‍कायत दर्ज कराने के तीन-चार दिन बाद भी कोई उत्‍तर प्राप्‍त नहीं हुआ है। मजबूरन मुझे राज्‍य उपभोक्‍ता फोरम में शिकायत दर्ज कराना होगी।

12 सितम्‍बर को शिकायत दर्ज करने के बाद केवल यही कहा जाता रहा है कि आपकी शिकायत उच्‍च स्‍तर पर फारवर्डकर उनकी राय ली जा रही है, उनसे राय मिलने पर आपको सूचित किया जाएगा।न तो उच्‍च स्‍तर पर बात कराई जा रही है और न ही LED बदलकर नया दिया जा रहा है जो कि वारंटी समय में ही खराब हुआ है। डीलर से संपर्क करने पर ग्राहक(शिकायतकर्ता) के साथ दुर्व्‍यवहार किया जाता है और बहुत ही घटिया तरीके से बात करते हैं अत: इसकी डीलरशिप तुरंत समाप्‍त कर देनी चाहिए जो कंपनी का भी नाम खराब करता हो।

12 सितम्‍बर] 2014 की शिकायत पर कोई कार्यवाही नहीं की गई है। केवल एक बार कंपनी से फोन आया था और खराब हिस्‍से का पूरा पैनल बदलने के लिए कहा गया था, मेरी सहमति के बाद आज तक न तो पैनल बदलने कोई आया और न ही कोई फोन आया। आखिर कब तक यूं ही चलता रहेगा। क्‍या मुझे उपभोक्‍ता फोरम में जाना ही पड़ेगा ?

amsung Galaxy S3 - Faulty Mobile Handset

1 Review
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User BijuN on Sep 9, 2014
Dear sir/Madam I purchased a Galaxy S3 mobile phone on last january 12th 2013. The handset shows the problem of long duration of charging in the first week it self. Service center people do many things such as soft ware upgrade, repairing etc. On my next visit they replaced the battery charger. it has no problem for charging for a month It becomes faulty again.Also it has screen hanging and data net work problem.During this period I wrote 3 letters to samsung customer care. They informed me that Samsung escalation team will contact.I was waiting for a week.No one contact me. After some effort I got the samsung Kochi office phone number and cell no of Service Manager. Another 4/5 days of continues attempt I got Samsung Service Engineer(Mr. manu) and communicate. I understand that he all ready have details of my interactions with samsung customer care . He promised a call back within minutes.No one call me. I tried him many times on his mobile and office no. Again after 1-2 months same problem repeated.( Battery charging issue, Data net work problen etc)This time service manager of Samsung Service center manager asked me to meet BSM of Samsung in Kochi (He informed me that there is a chance of getting refunded because of repeated complaints). I went the Samsung office(Kochi) and met him (Mr.Bijoy) I explained the complaints and issue history. His reaction was very bad.He seems hesitated to hear. And he try to pretend that he could not understand what i say. Also he argued that time duration for charging the battery is not a problem.(It takes 7- 9 hours in switch off mode).He shouted me. Why all this happened in Samsung.Why the company encourage such irresponsible approach of your Franchisee service centers, company branch manager.Experience care center. It is quite natural that any device becomes faulty during its functioning. But this is repeated complaints. i have lot of experience with other companies.like LG, Nokia and Sony.But the approach from Samsung is very strange. Please check repairing history of my handset in your Service Centers. I received four charger from Samsung Service Center. And they inform each time they replaced motherboard or software. My S3 phone kept nearly one and half month in Service center in different occasions.Please tell me that whether you can compensate or not for my inconvenience caused? During my business traveling I hang up many hours due to the battery issues. Are you willing to compensate for that? I fed up by all means. please go through the previous communications had with you. I expect a responsible and ethical move from your side. I thought Samsung mobile India received a notice from Consumer court -Kochi in connected with my complaint. thanking you... Biju Narayanan Pavithram, Thevakkal, Kochi-682021 mob:[protected] mail:[protected]@gmail.com

Dear Kaushik,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

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Sincerely,

Team Croma

Dear Kaushik,


We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Sincerely,

Team Croma

Dear Kaushik,

We would like to get in touch with you. Request you to share your contact details on[protected] or e-mail us at [protected]@cromaretail.com.

Sincerely,

Team Croma