Samsung India Complaints & Reviews

HELLO SAMSUNG TV...THIS IS NINTH REMINDER...PLS REVERT ASAP TO MAJ GEN MALHOTRA

Dated 28th Aug’2014...Edited & Fwded again on 22nd Sept 2014
From : Maj Gen S P Malhotra, VSM (Retd)
1601 Sector 29,
NOIDA (UP) 201303. E: [protected]@yahoo.in M: [protected] // [protected]
Sub: My Complaint No : [protected] dated 14 Aug 14
To,
Samsung Electronics… CC to: all concerned
Reg: TECHNICAL FAULT IN YOUR 40”SAMSUNG TV
I want to bring to your kind notice about quality of your product. In 2012, I had purchased a Samsung LCD TV. It developed a defect with in ¾ months. It was diagnosed as ‘panel defective’. After plenty of correspondence and telephone calls, your organization agreed to change the set. On my request it was agreed to refund the amount as now I wanted to buy a bigger LED set.
Since, I had lot of faith in Samsung products; I again went in to buy Samsung TV. A 40 inches LED TV was purchased on 11 Nov 12 (from Jumbo Electronics Corpn, Ltd, Noida 201303). Details of TV, purchase and scanned copy of bill are attached. TV developed similar defect and complaint was registered with your Call Centre. Complaint No. [protected] dated 14 Aug refers. It has been diagnosed by your engineer ‘Panel needs to be changed’. It is going to cost me appx Rs 17000/-, which I cannot afford as its no fault of mine.
I am amazed that your products developing faults in such a short time do not go well for your reputation. I would hate to take social media & other routes for this complaint as I hope my complaint will receive your sympathetic & humanitarian attention.
You are requested to change the panel without any charges or Replace the Set with a New one as your Reputation is more importantthan Company rules…
Looking forward to hear from you as I am in Full tension & depression for NO FAULT OF MINE…

(Maj Gen S P Malhotra)
M: [protected] // [protected]

i would like to pay your attention that i submitted my mobile (samsung galaxy trend GT-7392, IMEI-[protected]) at Sai electronics, new awas vikas calony delhi road saharanpur, on dated 1st september 2014. My mobile touch was not working, it approximately 22 days passed bot your service is not returning the mobile on every visit they assured that you will get back your mobile in few days, Therefore you are kindly requuested to send my mobile earliest. This is for your information and doing the needful. Yours-aamir ansari contact no-[protected] [protected]@gmail.com

I Had purchased SAMSUNG PS51E550D Plasma Tv in Sep-2012 and it was worked for one year. In the month of Oct-13 (after complete warranty period) having panel issue(horizontal lines). I approached the customer care Complaint No:[protected] they came and suggested me to replace the Panel and they will charge 26K to me for replacement. I requested them to replace it in free of cost, but i didn't got any response from them. Now it was completely dead. Again i raised a complaint [protected]. the support team came and told me that the panel was dead need to replace it not sure panel issue or something else ! . A product with price tag 78, 000 INR, will only work for one year ? after two year again we need to spend another 26K. Please try to understand me... I'm OK to replace it with 26 K, but how many days will it work for me ?. Hi there Please help me i'm very unhappy with this, not only me there are 100 of Indian people facing same issue.

Dear Sir/ Ma’am I wish to complain about the burning of my mobile phone Serial number RZ1DE60HMR2L that I purchased in July last year from Elegant Electronics (authorized dealer), Shankar Road. I am complaining because this phone posed a danger to my life. While it was on charging the phone and the charger (original Samsung) started melting. Right now, the charging pin is stuck inside the phone. When I first learned of this problem, I contacted your service centre [protected], West Patel Nagar (today), at your company, and was told that nothing could be done about my defective phone. I was told that “It’s your fault.” The two representatives were Kamaljeet Singh and Shivali Sabharwal (Shivali thought it was a joke and started laughing!) I believe that this response is unfair because how can charging a phone with orginal charger be my fault? The company needs to give us good quality and safe products (the reason you feel the company has an obligation to you); the phone could have caught fire and caused me serious injuries if I was asleep. Clearly I have had to visit the Samsung centre twice in one year because of the product defects. I would like to get a replacement of my product and a written apology letter from Sansung for risking my life and all the inconvenience caused for the whole year. I feel the need to raise this issue because clearly Samsung is risking lives of people. You may email me on vij.[protected]@gmail.com or call me at [protected] Sincerely, Regards Sonal Vij +91-[protected] http://www.linkedin.com/in/sonalvij

Samsung Customer Support Center Sep 18 (3 days ago) to me Do you have a question or need support? Go Samsung Support Your question __________ Forwarded message __________ From: ashish patil &[protected]@gmail.com&gt Date: Thu, Sep 18, 2014 at 10:15 AM Subject: Fwd: [ANSWER]PROBLEM IN CAMERA To: Samsung Customer Support Center &[protected]@contactus.samsung.com&gt Dear Sir, 1) As per given mail I am following below steps and then check the same and found as usual same problem. 2) last day (date 14.09.2014) telephonic discussion with Technical Support Team member of Samsung i have gone to samsung service centre and checked with another same mobile model but i found problem in my mobile had no result is coming out. 3) then we tried contacting you on _quot[protected]._quot on _quot14th September_quot at _quot3:30 pm -4:08 pm_quot but your numbers are coming busy and no one not received my called you but still no response. so please i request either you resolve my problem or give me the mail id and phone no of your INDIA business head of sales other wise i can go through forum. Regards ASHISH PATIL __________ Forwarded message __________ From: Samsung Customer Support Center &[protected]@contactus.samsung.com&gt Date: Fri, Sep 12, 2014 at 6:04 PM Subject: [ANSWER]PROBLEM IN CAMERA To: [protected]@gmail.com Boxbe Samsung Customer Support Center ([protected]@contactus.samsung.com) is not on your Guest List | Approve sender | Approve domain Do you have a question or need support? Go Samsung Support Your question Dear Sir My Phone Model No is samsung Galaxy Grand2 GT 7102 &ampamp IMEI NO:-*353202/06/052193/2*, *353203/06/052193/0* When i take a picture than same picture gets zoom but picture not clearly seen . Please needfully help Regards ASHISH PATIL Counselor answer Dear Mr. Patil, We thank you for taking out time for sending this E-mail to Samsung and making us aware of the issues you are facing with your Samsung “SM-G7102”. We sincerely regret the inconvenience caused to you. This is to inform you that we tried contacting you on “[protected].” on “12th September” at “5:50 pm” and [protected] at _quot 5:51_quot pm but your both numbers are coming swtiched off due to this we were unable to reach you. In order to resolve your product’s issue, we are in touch with our “Technical Team”. In the interim, we request you to bear with us as you will be contacted on “[protected] and [protected]” within next 24 hrs. Also, you may send us an alternate contact number and convenient time to speak to you. However upto that time we request you please follow given below steps and then check the same. Performance of handset depends on various factors any third party application, memory card or Software glitches may cause the trouble. Kindly perform the following steps tom overcome the issue:- 1) You can check the handset performance in “Safe Mode” of your handset. Device can be booted up in the safe mode to check if the problems with the device are being caused by some applications added newly or not. &gtMake sure that your device is turned off. Press and hold the Power/Lock key to turn on the device. Press and hold the Low Volume Key until the screen lock appears. &gtOr, there is another way to run the safe mode: Switch on device &gt when Samsung logo displayed, tap and keep tapped option / menu key. &gtWhen the Lock screen is displayed, Safe Mode will be displayed in the lower left corner of the screen. If the problem is still continuing in the Safe Mode as well, then there might be some issues in the device. To Exit from Safe Mode, kindly restart the device, or switch off the handset, uninstall battery and install it in handset after 30 to 60 seconds. 2) In case you’re facing the same issue, even after following the above mentioned instructions, then please take back-up of whole important data which is saved in your phone internal memory then perform “Reset”. To take backup we recommend you to kindly install Kies software &amp driver in your PC from the below link: http://www.samsung.com/in/support/usefulsoftware/KIES/JSP Reset Setting: - Menu&gt Settings&gt Accounts&gt Backup and reset&gt Factory Data Reset. Also we have already arranged the call as we mentioned above. So you will contacted accordingly. It is our goal to provide you the best services always. Regards, “Harsh Nagpal_quot Technical Support Team Samsung India Electronics Pvt. Ltd. Contact us on[protected] or [protected]. Alternatively you can Chat Live or find troubleshooting guides on our Website: www.samsung.com/in/support Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. Unless stated otherwise, you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use. Remote Support Need help with your Smartphone. Try our new Remote support. Download Center Manuals, Drivers, Firmware &amp Software all at your fingertips. Cyber SVC Need to check the progress of your service/repair?Free access to your lastest service / repair status with live updates Live Chat Need a faster response? Chat with our experienced technical team online! Counselor answer Dear Mr.Patil, Greetings of the Day! This is Babita from Customer Experience. We thank you for contacting our CEO’s office and giving us a chance to assist you. This is in reference to your email dated 18/09/2014 and subsequent telephonic conversation with you regarding your complaint for your Samsung ‘Handset’, we would like to inform you thet your concern is under process, so we request you to kindly give us some time, so that we may able to provide you the correct information. We look forward to your support for allowing us to assist you in resolving your concerns. Thanking and assuring you for best services always. Warm Regards, Babita Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd.

I HAVE NOTE 2 OF SAMSUNG COMPANY. 2 DAYS AGO THE DISPLAY OF MOBILE SUDDENLY BALCK OUT. WHEN I GOES TO SERVICE CENTER THEY SAID THE MOBILE HAS INTERNALLY DAMAGE. I SAID HIM THE MOBILE DIDN'T DROP FROM ANYWHERE BUT HE CAN'T UNDERSTANDING. SECOND DAY I SPEAK TO SUMSUNG COSTEMER CARE TOLLFREE NO. THE EXICUTIVE SAID THAT HE CAN TALK TO THE BOY OF SERVICE CENTER BUT AFTER TALKING WITH HIM HE ALSO SAID ME THAT THE MOBILE CAN'T BE REPAIR AS WARRANTY AND I WILL TO PAY 7440 RS AS LCD REPLACEMENT CHARG. I DON'T NO WHY I WANT TO PAY THIS WHEN I DIDN'T DO ANYTHING WRONG WITH THAT MOBILE. SAMSUNG SERVICE IS VERY BAD AND AFTER THIS I WILL NOT BUY ANY SAMSUNG MOBILE AND I ALSO SUGGEST MY FRIENDS SIRCULE THAT DON'T BUY SAMSUNG MOBILE. I AM VERY VERY DISAPPOINTED WITH SAMSUNG.

I have given my mobile date,[protected] at service center - [protected] for the repairing heating and software problem of my device GT-I8262 CORE. They want 15 day for repairing, but when we reached for taking mobile they not repaired my mobile. at this day they change software of mobile. but they creating more problem in my mobile by changing unnecessary part I.F.C. of mobile device due to this charging problem created. so they again put my mobile for repairing. i want to change IFC and repair heating problem of my mobile fast. my name is SALAHUDDIN

Respected sir, I had deposited my cellphone model no-GT-I8552 on date 06/09/2014 for the repair of battery discharging, hang, mic, receiver. There the person ensured me that the mobile will be repaired. And the CCO therof is talking rudely with the customers. This is totally not done, how much leaves should I take from my college? Also I have my own stuff to do. There they are saying that sell your mobile and take the new one. I have only used my device for 3 months Not only me but many customers are facing the same problems. If you know anything about this matter please let me know by contacting me on [protected], [protected]. And also let me know if my money is really going to be wasted, so I can save the further expenses and advertise negatively about your company to others. Hoping a positive reply from you. Yours faithfully, chirayu thakkar

MY MICROWAVE PLATE HAS BEEN BROKEN DUE TO HEAT. MY COMPLAINT NO. [protected]. I HAVE CALL THE CUST CARE 10 TIMES. MY APPLIANCE WAS NOT WORKING FOR THE LAST ONE MONTH.NO VISIT OF ANY ENGINEER HAS BEEN MADE SO FAR. DR. HARINDER JOT SINGH [protected].

Hi, I brought Samsung Refrigerator two months back and due its poor quality its gets compressor is not working at all. Kindly reply to the below mentioned query to provide me a solution. 1. Product Quality : Why and how Samsung is selling such a low quality products in the indian market ... what is it quality parameter. Why consumer has to face so much problem to get it retified. When u r giving a warrant of 10 years ... what u except from the customer to assume that this product is only last for 2 months. 2. Engineer Skills : Before launching any product why not all the repair engineer gets trained on those products. Experience with your repair engineer : 1st he diagnosis the problem as GAS Problem. 2nd time he identify the compressor has been damaged. Now i dont have trust on Samsung nor its product nor i m ready to get it repair. Kindly take back your product and give my money back without any delay else i dont have any option except go to consumer court. Awaiting for ur early reply. Regards Sachin +91-[protected]

I have purchased Samsung galaxy grand quattro tomorrow. In this mobile phone number of problems are like over heating, hanging the mobile when we will calling to another, aftr hanging they will restarting again & again . One problem is sim 1 slot cannot working properly they show no sim

Hello Sir, I, Mr.Rahul, have buy Samsung Galaxy Core 2 SM-355H Handset from the Shop on 08/09/2014 at Rs. 12000, but currently i heared that the price of such handset is brought down at Rs. 8007 on 18/09/2014. So just want to know why such action has been taken by Samsung and Is there is any policy on which such benefit will also be available for me ? or any refund of such difference Amount should i get?

Within 6 months of Purchase of Fridge this is the second time I have to contact Samsung. First time I have compliant ( ref no : ” [protected]” ) within 2 months of Purchase of Fridge at that time Water was not coming from Water dispenser at that time Water Pump have to be replaced. Now I was observing from last one months fellow color at bottom of Door initially I ignored then when the yellow patches start to increase suddenly I realized it the paint that is peeling out. Samsung is not using a good parts in fridge they can use a good paint which at-least remains in fridge. Need your urgent attention on this matter. I need the door of the fridge to be replaced immediately OR give back my money. I feel cheated by Samsung.

Hello, my name is Adv.Dhaval Makwana. i have buy 2 plasama tv from wellknown samsung brand. First was 43 inch, in 2012 and second was Nov., 2013. samsung 43 inch plasma still running smouthlly but, samsung 51 inch plasma looks a hectic choose buy me. First they gave me a plasma tv with some physical dent on it. They hasn't reply me proper. Then on product demo i saw one sharp light coming out center of the display. i complain about this at a moment. They suggest me to wait 2 or 3 days. After 3 days still problem not solved its self, so i complain about this product again and they get this plasma take back. After a approx a month they gave me another. All that harassment i ignored all. Before some days, now this time my tv was starting irregularity of display content. i cant get idea that what's the wrong with this t.v. Every time that happen if i restart my tv the problem disappear. But on 3 days ago on continuing problem, i found my tv looks off but voice still coming. i shut off tv and trying start but it hasn't start. Regarding this problem, AFTER some time i found on right side of the display area bit of crack in internal side. The tv now showing nothing. i complain about this, complain no. [protected]. They tell me that your complain will solve out in 24 hour. Now the real shocking time was come, when two of samsung service boy comes and seen my tv and taking some photo for further process. They said me it was looking like physical damage and it was not in your warranty. They tell me that customer care will call me tomorrow with all details. i wait for it. When i was not at home a call on land line come and said your tv's display penal was damage, and it cost 25000 to repair them. Now, my question and the complain is that without any physical interaction with tv how can i accept that. Nothing was done by us at all. i have CCTV camera at my home and all recording to prove. I buy tv for entertainment but it gives me a harassment. So please solve my complain quickly as possible.

i have given my mobile to service center -[protected] dueto some app was not working on 02/9/14 service person told that phone will be deliver with in 7-9 days pcb will be change when i reach after 9 days he told it will take 2days more finally he ready to given phone on today 19/9/2014 after 17 days when i check the phone problem was same as before some function not working now he is saying phone will repair again in 15 days now i want fast response change my phone repair fast

i have given my mobile to service center -[protected] dueto some app was not working on 02/9/14 service person told that phone will be deliver with in 7-9 days pcb will be change when i reach after 9 days he told it will take 2days more finally he ready to given phone on today 19/9/2014 after 17 days when i check the phone problem was same as before some function not working now he is saying phone will repair again in 15 days

I had purchased an 230L Double Door Samsung Refrigerator from Bharat Ekectronics Appliances, Coimbatore on 13/06/2008. The refrigerator stopped working on October 2010 and when I asked the Samsung service center to correct the issue free of cost, they said Compressor is not covered under warranty. Though the compressor had 5years warranty I had paid for the service since I wanted the issue to be fixed fast. Gas refilling was done on that service and the service was done by Asia electronics, an authorised Samsung Service Center. Now within 4years of Gas refilling the compressor again ran out of gas, when I examined the problem I noticed that there is a gas leak due to compressor not fitted correctly. Samsung at the time of purchase has guaranteed that this compressor being of type Hermetic gas refilling is not required during entire lifetime as the unit will be concealed and hence no leakage will happen. I went to Asia electronics again and the response was very poor. I need this to be resolved soon. My mobile number is [protected]. I had all original service bills. Expecting a quick resolution.

Dear Sir, My Samsung Primo Duos Mobile Hand Set Model No SCH- W-279 Daul Sim Cdma Gsm Mobile My hand set no:[protected], A 0000039EDDDB2 Purchased In Month Year Mar 2013, On 16Th of Sep 2014 Mrng Sudden My Hand Not Working Not Switch on It Just Displey SCH W279 That It It Not Switch On Fully So I Went Your Samsung Service Center At Citi Center Abids Koti Road Hyderabad In Counter He Said That In My Mobile Software Problem or Board Problem Said By Counter Service Exective. He Took My Hand Set And Ask Me To Come After 2 Hours So I Went After 2 Hours Then He Said Board Has To Be Replace He Just Return My Hand Set When I Ask The Cost He Said Rs 4000/ I Said I purchase The Mobile Just 18 Months Back How Can It Damage.He Not Given Proper Respect When He Said That I Will Lost The Data If Software Problem I Requested That Pl See That My Contact Nos Should Not Deleted He Saying If You Want 2 To Do U Do Else Take Back Your Mobile. on Wed 17th Sep Evng I Went To Cell Square In Jagdish Market Abids Hyderabad He Took My Mobile And Repaired In 24 Hrs He Said Bord Is Ok Due To Water Went In Side It Not Working In Just 550/ He Repaired And Given Now It Working Perfectly, Today I Went To Your Service Center And Said That How You Said That My Bord Has To Replace And I Told I Will Complaint He Said You Can Complaint To Coustmer Care, I Have No Problem. There Fore I Request To Concered officer Please Take The Action On Service Provider How He Said Bord Has To Replace We Go To Authroised Service Centeres Becoze We Get Good Service Sir; Tnx C.Dharmender Singh

Reference: 1. Bill No: 2872 dated[protected] of Angel Agencies, Cherthala, Kerala2. Samsung service order no: [protected] I purchased a Samsung 28” LED TV UA 28H 4000 ARL on[protected]. On[protected], the said TV went out showing a spider crack screen. There is no external scratch or crack on the screen. I have reported the complaint as per second reference. The service personnel has taken photograph of the display and then from the Samsung service center Alappuzha, I was informed on telephone that the complaint is not covered under warranty and I have to pay Rs.11k for repair since the damage, they say, is due to some external force. To the best of my knowledge and belief, no external force has been applied to the TV. The damage may be due to thermal expansion or by the hit of some insect like beetle, I am not sure. However it’s not the fault of the customer if the TV is too tender to afford the hit of an insect or vulnerable to thermal expansion . In this circumstance, I request you to repair or replace the above said TV under warranty coverage. Otherwise I will be compelled to approach a court of law to get justice.Expecting a positive response from your part. Your’s Faithfully, Sreekumar P, Renjitha(H), Panavally P.O., Cherthala, Alappuzha, Kerala. Pin-688566 Mob: [protected], Email: [protected]@gmail.com

Dear Sir/ Madam, Since I was facing a problem in my Samsung note 3 phone Model No. SM-N9000ZKEINU where my LED indicator light is just stable, as I visited your service centre ZAIN Telecom, Makwane lane Andheri (e) on 09/09/2014 they are giving me a reason of Set Liquid Damage, Not Repairable Under Warranty ([protected]) due to water, whereas I strongly disagree with the remark given by the service centre as I travel by my car wherever I go and there is no way where my phone can be affected by water due to which I am facing this problem, Beside this there is no other issue in the phone, neither with the LCD or any other technical error. As I’m Totally a Samsung Buyer as I have brought so many phones in the past as I trust the brand so much and have even recommended so many of my friends to just buy Samsung phones, I am totally disappointed by the after sale service the service centre is providing by which just by opening the phone they are giving me this stupid reason and are even refusing to accept my phone for repair under my warranty period which is till 10 October 2014. I would request the Samsung Company or any other higher authority to look in this matter and try to get some solution out of it.Kindly take this matter seriously and im accepting a positive response from Samsung India. This is the first mail i had send after that almost 5 to 6 mails i have send and still the company is asking me to pay for it. Kindly treat this mail on priority basis and resolve the issue at the earliest. Warms Regards Mr. Chandrakant Shetty