Samsung India Complaints & Reviews

Dear Sir, This is with reference to above subject, i purchased Samsung S4 phone in the month of Feb.2014 .After 2 month of purchase of phone, screen display stop working so i visited the Prayag Services, Aundh, Pune for Repair .He has done repair of my mobile after 6 days, in between the service provider has done lot of wrong claims but after intervention of Sumsung Executives it got repair .But after few months it again has the issue of Display and Overheating of mobile, so as per my understanding Repair was not done properly by SAMSUNG service provider or he ignored the problem . So requesting you to Guide me on this as i want to have permanent Fix . Thanks, Amit Rasal M:[protected]

I HAD REGISTERED THE COMLAINT ON 1 SEPTEMBER 2014 OF MY SAMSANG TV BUT IT IS VERY UNFORTUNATE THAT COMPLAINT HAVE NOT BEEN ATTENDED SERIOUSLY. AFTER SOME DAYS OF MY COMPLAINT REGISTRATION I FURTHER REMINDED THE COMPLAINT ON TOLL FREE[protected]. BUT IN VAIN . I DONT KNOW HOW YOU HAVE FIXED YOUR GOAL OF BEST SERVICE.. I AM REALLY SHOCKED AT YOUR DETERIORATING SERVICES WHILE I AM USING ALL THE PRODUCTS OF SAMSUNG GROUP . 26 DAYS ARE LAPSED BUT YOU COULD NOT RESTORE ME SERVICE. VERY SHAMEFUL . REGARDS SANJEEV BAGHLA PRESIDENT SUB DIVISION UNION OF JOURNALISTS PALAMPUR [protected].

I am continously visiting the Prayag Services, Aundh, Pune from last Janaurary... But it is doing fraud with the customer as from last january I am continously facing problem in my Samsung Phone... On January I have replaced my Screen and after that on February I was facing problem in the phone as hang up and many issues were there... and at that time they told me that it is due to software so after that if will be resolved, so I have done that... And after that 3 to 4 times they continously doing the same... But on last Monday I surrender my phone to them and told them it is not software problem please check hardware and let me know... Yesterday they told me that your phone is now working fine, there was an issue in Tag switch and now it is replaced ... (Don't know whether they replaced the switch or just telling lie...) and how they tested the phone... Then Today when I cheked my phone, the status is same as what it was on Monday... Even after three days, there is no progress... Today also I came to know that they are changing the screen with the other phone and not replacing with the new screen, So I doubt whether for my screen also they have done the same... Please check with these Service center as I have already spent about 10000 on my phone till now... And till the time of purchasing i.e. 18th October, I am continuously getting lot of issues in my phone till now... and this is not accepted by such a huge branch Samsung... On Janurary 2013, they replaced my whole PCB and at that time only I told that even in 3 month if I am facing this hardware issue, then what will happen in the future at that time your Customer Care told me that no you will not get any issue in future... But I am getting lot of issues... Please guide me what to do now... as I am fed up now...

I had purchased a refrigerator ( Model No. RT36 HDRZ - 345 litrs) on 17.09.2014 from Reliance Retail limited, Axis Mall, New Town, Kolkata . The fridge was delivered on 18.09.2014. It had been installed by a mechanic from the retail outlet on 19.09.2014. Since then, no cooling had been there inside the fridge nor there was any ice formation. I had registered a complaint with the dealer with no result. On 23 09.2014 I made a call to your toll free number to register . The customer service representative was briefed thoroughly in this respect.THey had asked to refer the matter o the dealer. Accordingly, I had gone to the outlet to submit a written complaint which had refused to acknowledge. My questions to you are following : (1) If I receive a defective fridge from the outset, who is going to replace the same and when ? ( 2). Why a complaint is not to be acknowledged by your distrbutor/ agent? (3 ) Who is going to pay me charges for the "Deficiencies in services.? 2. Please therefore arrange to supply me a new fridge of the same model within 7 days or pay my money back with interest. Sankar Mitra

Dear Sir. My wife (deepti Sharma) has applied for the passport in the last week of August 2014 at passport office Shahibabad, Ghaziabad. The file No. is GZ[protected]. Even after physical police verification my application pending at the end of SP office Ghaziabad from a long time. The status at the site of passport office is "Pending for physical police verification at your respective Thana under SP Office, District Ghaziabad". I request you to please help me getting my application release from the SP office Ghaziabad since this causing unvanted delay. Thanking you Vaibhav Sharma H/O Deepti Sharma House no. 578 second floor Sector-1 vaishali Ghaziabad [protected] [protected]

dear Sir/mam my( samsung ace Gt-S5830i) play dnt open, , , , always give server errror... soo i what is problam ... plzzz give me sovlesion... how to open my play store.. and i also update my mobile softwear, , , , my id [protected]@yahoo.com mob.. [protected]

i had purchased a new Note3 Neo on 14.09.2014, it has a display problem from the 1st day itself, i shown it to samsung customer care center in pondicherry, but they are unable to resolve the problem. i talked to the manager of pondicherry service center also, more over that they are trying to convince me. i talked to your customer care over phone call, but they are also unable to resolve the problem, ref no [protected]. then how to resolve the problem, the mobile is not used for even a single week. i asked them to replace the mobile, but they denied that also please help me to solve the problem. Mobile details Model: SMG-N-7500 IMEI No: [protected] Battery No: YS1F210MS/2-B Charger No: SC1DB23BS/B-E, Mobile purchase bill no: 5413, TIN No: [protected] Mobile purchased date: 14.09.2014, Mobile given to service center date: 20.09.2014 Mobile given to me without resolving my problem on 24.09.2014 Retailer details shop no: 417, Anna salai, anna complex, pudducherry-605001 Ph No: [protected]. samsung mobile service center details Manager Name: Prakash, No.635, MG Road, Thippu Sahib Street, Pondicherry-605013 Mobile No: [protected] customer care service reference no: [protected] so request you to please help me to resolve the problem, thanks, Regards, Yaswanth [protected]

Sir, This is to inform you that i had buy a new galaxy note 3 neo and it is brand new phone and it is not working properly after 2 hours since i buy it .So please i kindly request you to change my handset soon .I am attaching my bill to your mail id .my complain number is [protected]. i went to samsung care but they are not talking properly please take action towards my complain.

Hi, we bought the samsung air conditioner last year and it stopped cooling.when we called on customer care, they sent someone who said the coolant leaked and had to be refilled.The service was chrged.Within a few months, same thing happened again, and again they charged us after repairing.This is the third time now it leaked last week and when we called the customer care centre, they talked very very rudely.I don't understand the type of service u people provide.I am going to the consumer court if the issue isnt revolved after this.Pleae do something ASAP.The number is [protected].

This is to in form you that after i bought you Samsung phone, I am greatly disappointed with it. I had to give the phone to your customer center at-least 6 times in 6 months. I faced different issues such as charging issue, network issue, hardware issues, headphone-speaker issue just within 8 months. Is this what you provide to the customers- this is the default demanding piece that your center is also saying. I want replacement of my phone before my one year warranty expires, else I will raise this issue to media and court to claim it professionally. I am also disappointed with the service center response towards my reports. I had asked several times that i want service report receipts but they are not giving it and saying that you will get online and when i call or check online they say take from service center. This is a serious harassment to consumes like me and i feel it to report it. I told many times to replace my piece but got very bad response from your company center. I want new piece before my warranty expires.

Dear Customer complaint Head, First the details of my mobile are as follows:- Samsung galaxy core duos i-8262 IMEI NO- [protected] Secondly, mobile is still under warranty as not a year old. Now day before yesterday i.e on 22/9/14 while charging, mobile stopped working. I went to your nearest Service Centre at Borivali (East), Mumbai on 23/9/14 who checked the cell phone and uploaded software and handed over to me saying the problem has been rectified and the phone is working as usual. The service centre charged me Rs. 225/. On charging again the phone again stopped working. Today on 24/9/14, I went again and told about the problem being unresolved. This time they said that the motherboard is damaged and refused to rectify or change though the phone is still under the warranty cover. This is really shocking, unethical and unwarranted for. Henceforth, please get the problem resolved on priority as this is the only cell phone I have. Harsh Jain [protected]; [protected] Email: [protected]@gmail.com; [protected]@gmail.com Address: A-5/302, Siddharth Nagar, W.E.Highway, Borivali (East), Mumbai-400066

I am akash bansal last three months ago. I changed the my display with samsung authorised service center .The service center name is mehar communications in tagore garden. After some times i found my phone dont work properly and i see the gap between in display and touch then i go to service center they say this is a physical damaged. My contact no is [protected] and mehar communication contact no is [protected]

I have a samsung galaxy grand 2 which is 3 months old. But i face some problem the problem is that my phone became restart twice a day. i send it three times to the service centre but they are not able to solve my problem. please do it needfull as soon as possible.

Sir, Machine bought on 31.07.2013 . Dealer : Vasantha & Co. Tambaram, Chennai - 45. Machine Model: SAMSUNG FA TL W/M WA82BSLEC Two years warranty is there in our samsung washing machine. One year was over. Now our machine has some problem it is not working. But service person is asking to pay the amount of Rs. 6, 000/- Till date we have'nt change any parts in the machine. Please see the message and answer us. Name : P.J. Selvi, Address: Plot No: 3, Pirai Kanagaraj Avenue, Selaiyur, Chennai - 73. Ph No: [protected].

HELLO SAMSUNG TV...THIS IS NINTH REMINDER...PLS REVERT ASAP TO MAJ GEN MALHOTRA

Dated 28th Aug’2014...Edited & Fwded again on 22nd Sept 2014
From : Maj Gen S P Malhotra, VSM (Retd)
1601 Sector 29,
NOIDA (UP) 201303. E: [protected]@yahoo.in M: [protected] // [protected]
Sub: My Complaint No : [protected] dated 14 Aug 14
To,
Samsung Electronics… CC to: all concerned
Reg: TECHNICAL FAULT IN YOUR 40”SAMSUNG TV
I want to bring to your kind notice about quality of your product. In 2012, I had purchased a Samsung LCD TV. It developed a defect with in ¾ months. It was diagnosed as ‘panel defective’. After plenty of correspondence and telephone calls, your organization agreed to change the set. On my request it was agreed to refund the amount as now I wanted to buy a bigger LED set.
Since, I had lot of faith in Samsung products; I again went in to buy Samsung TV. A 40 inches LED TV was purchased on 11 Nov 12 (from Jumbo Electronics Corpn, Ltd, Noida 201303). Details of TV, purchase and scanned copy of bill are attached. TV developed similar defect and complaint was registered with your Call Centre. Complaint No. [protected] dated 14 Aug refers. It has been diagnosed by your engineer ‘Panel needs to be changed’. It is going to cost me appx Rs 17000/-, which I cannot afford as its no fault of mine.
I am amazed that your products developing faults in such a short time do not go well for your reputation. I would hate to take social media & other routes for this complaint as I hope my complaint will receive your sympathetic & humanitarian attention.
You are requested to change the panel without any charges or Replace the Set with a New one as your Reputation is more importantthan Company rules…
Looking forward to hear from you as I am in Full tension & depression for NO FAULT OF MINE…

(Maj Gen S P Malhotra)
M: [protected] // [protected]

i would like to pay your attention that i submitted my mobile (samsung galaxy trend GT-7392, IMEI-[protected]) at Sai electronics, new awas vikas calony delhi road saharanpur, on dated 1st september 2014. My mobile touch was not working, it approximately 22 days passed bot your service is not returning the mobile on every visit they assured that you will get back your mobile in few days, Therefore you are kindly requuested to send my mobile earliest. This is for your information and doing the needful. Yours-aamir ansari contact no-[protected] [protected]@gmail.com

I Had purchased SAMSUNG PS51E550D Plasma Tv in Sep-2012 and it was worked for one year. In the month of Oct-13 (after complete warranty period) having panel issue(horizontal lines). I approached the customer care Complaint No:[protected] they came and suggested me to replace the Panel and they will charge 26K to me for replacement. I requested them to replace it in free of cost, but i didn't got any response from them. Now it was completely dead. Again i raised a complaint [protected]. the support team came and told me that the panel was dead need to replace it not sure panel issue or something else ! . A product with price tag 78, 000 INR, will only work for one year ? after two year again we need to spend another 26K. Please try to understand me... I'm OK to replace it with 26 K, but how many days will it work for me ?. Hi there Please help me i'm very unhappy with this, not only me there are 100 of Indian people facing same issue.

Dear Sir/ Ma’am I wish to complain about the burning of my mobile phone Serial number RZ1DE60HMR2L that I purchased in July last year from Elegant Electronics (authorized dealer), Shankar Road. I am complaining because this phone posed a danger to my life. While it was on charging the phone and the charger (original Samsung) started melting. Right now, the charging pin is stuck inside the phone. When I first learned of this problem, I contacted your service centre [protected], West Patel Nagar (today), at your company, and was told that nothing could be done about my defective phone. I was told that “It’s your fault.” The two representatives were Kamaljeet Singh and Shivali Sabharwal (Shivali thought it was a joke and started laughing!) I believe that this response is unfair because how can charging a phone with orginal charger be my fault? The company needs to give us good quality and safe products (the reason you feel the company has an obligation to you); the phone could have caught fire and caused me serious injuries if I was asleep. Clearly I have had to visit the Samsung centre twice in one year because of the product defects. I would like to get a replacement of my product and a written apology letter from Sansung for risking my life and all the inconvenience caused for the whole year. I feel the need to raise this issue because clearly Samsung is risking lives of people. You may email me on vij.[protected]@gmail.com or call me at [protected] Sincerely, Regards Sonal Vij +91-[protected] http://www.linkedin.com/in/sonalvij

Samsung Customer Support Center Sep 18 (3 days ago) to me Do you have a question or need support? Go Samsung Support Your question __________ Forwarded message __________ From: ashish patil &[protected]@gmail.com&gt Date: Thu, Sep 18, 2014 at 10:15 AM Subject: Fwd: [ANSWER]PROBLEM IN CAMERA To: Samsung Customer Support Center &[protected]@contactus.samsung.com&gt Dear Sir, 1) As per given mail I am following below steps and then check the same and found as usual same problem. 2) last day (date 14.09.2014) telephonic discussion with Technical Support Team member of Samsung i have gone to samsung service centre and checked with another same mobile model but i found problem in my mobile had no result is coming out. 3) then we tried contacting you on _quot[protected]._quot on _quot14th September_quot at _quot3:30 pm -4:08 pm_quot but your numbers are coming busy and no one not received my called you but still no response. so please i request either you resolve my problem or give me the mail id and phone no of your INDIA business head of sales other wise i can go through forum. Regards ASHISH PATIL __________ Forwarded message __________ From: Samsung Customer Support Center &[protected]@contactus.samsung.com&gt Date: Fri, Sep 12, 2014 at 6:04 PM Subject: [ANSWER]PROBLEM IN CAMERA To: [protected]@gmail.com Boxbe Samsung Customer Support Center ([protected]@contactus.samsung.com) is not on your Guest List | Approve sender | Approve domain Do you have a question or need support? Go Samsung Support Your question Dear Sir My Phone Model No is samsung Galaxy Grand2 GT 7102 &ampamp IMEI NO:-*353202/06/052193/2*, *353203/06/052193/0* When i take a picture than same picture gets zoom but picture not clearly seen . Please needfully help Regards ASHISH PATIL Counselor answer Dear Mr. Patil, We thank you for taking out time for sending this E-mail to Samsung and making us aware of the issues you are facing with your Samsung “SM-G7102”. We sincerely regret the inconvenience caused to you. This is to inform you that we tried contacting you on “[protected].” on “12th September” at “5:50 pm” and [protected] at _quot 5:51_quot pm but your both numbers are coming swtiched off due to this we were unable to reach you. In order to resolve your product’s issue, we are in touch with our “Technical Team”. In the interim, we request you to bear with us as you will be contacted on “[protected] and [protected]” within next 24 hrs. Also, you may send us an alternate contact number and convenient time to speak to you. However upto that time we request you please follow given below steps and then check the same. Performance of handset depends on various factors any third party application, memory card or Software glitches may cause the trouble. Kindly perform the following steps tom overcome the issue:- 1) You can check the handset performance in “Safe Mode” of your handset. Device can be booted up in the safe mode to check if the problems with the device are being caused by some applications added newly or not. &gtMake sure that your device is turned off. Press and hold the Power/Lock key to turn on the device. Press and hold the Low Volume Key until the screen lock appears. &gtOr, there is another way to run the safe mode: Switch on device &gt when Samsung logo displayed, tap and keep tapped option / menu key. &gtWhen the Lock screen is displayed, Safe Mode will be displayed in the lower left corner of the screen. If the problem is still continuing in the Safe Mode as well, then there might be some issues in the device. To Exit from Safe Mode, kindly restart the device, or switch off the handset, uninstall battery and install it in handset after 30 to 60 seconds. 2) In case you’re facing the same issue, even after following the above mentioned instructions, then please take back-up of whole important data which is saved in your phone internal memory then perform “Reset”. To take backup we recommend you to kindly install Kies software &amp driver in your PC from the below link: http://www.samsung.com/in/support/usefulsoftware/KIES/JSP Reset Setting: - Menu&gt Settings&gt Accounts&gt Backup and reset&gt Factory Data Reset. Also we have already arranged the call as we mentioned above. So you will contacted accordingly. It is our goal to provide you the best services always. Regards, “Harsh Nagpal_quot Technical Support Team Samsung India Electronics Pvt. Ltd. Contact us on[protected] or [protected]. Alternatively you can Chat Live or find troubleshooting guides on our Website: www.samsung.com/in/support Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. Unless stated otherwise, you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use. Remote Support Need help with your Smartphone. Try our new Remote support. Download Center Manuals, Drivers, Firmware &amp Software all at your fingertips. Cyber SVC Need to check the progress of your service/repair?Free access to your lastest service / repair status with live updates Live Chat Need a faster response? Chat with our experienced technical team online! Counselor answer Dear Mr.Patil, Greetings of the Day! This is Babita from Customer Experience. We thank you for contacting our CEO’s office and giving us a chance to assist you. This is in reference to your email dated 18/09/2014 and subsequent telephonic conversation with you regarding your complaint for your Samsung ‘Handset’, we would like to inform you thet your concern is under process, so we request you to kindly give us some time, so that we may able to provide you the correct information. We look forward to your support for allowing us to assist you in resolving your concerns. Thanking and assuring you for best services always. Warm Regards, Babita Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd.

I HAVE NOTE 2 OF SAMSUNG COMPANY. 2 DAYS AGO THE DISPLAY OF MOBILE SUDDENLY BALCK OUT. WHEN I GOES TO SERVICE CENTER THEY SAID THE MOBILE HAS INTERNALLY DAMAGE. I SAID HIM THE MOBILE DIDN'T DROP FROM ANYWHERE BUT HE CAN'T UNDERSTANDING. SECOND DAY I SPEAK TO SUMSUNG COSTEMER CARE TOLLFREE NO. THE EXICUTIVE SAID THAT HE CAN TALK TO THE BOY OF SERVICE CENTER BUT AFTER TALKING WITH HIM HE ALSO SAID ME THAT THE MOBILE CAN'T BE REPAIR AS WARRANTY AND I WILL TO PAY 7440 RS AS LCD REPLACEMENT CHARG. I DON'T NO WHY I WANT TO PAY THIS WHEN I DIDN'T DO ANYTHING WRONG WITH THAT MOBILE. SAMSUNG SERVICE IS VERY BAD AND AFTER THIS I WILL NOT BUY ANY SAMSUNG MOBILE AND I ALSO SUGGEST MY FRIENDS SIRCULE THAT DON'T BUY SAMSUNG MOBILE. I AM VERY VERY DISAPPOINTED WITH SAMSUNG.