Samsung India Complaints & Reviews

Reference: 1. Bill No: 2872 dated[protected] of Angel Agencies, Cherthala, Kerala2. Samsung service order no: [protected] I purchased a Samsung 28” LED TV UA 28H 4000 ARL on[protected]. On[protected], the said TV went out showing a spider crack screen. There is no external scratch or crack on the screen. I have reported the complaint as per second reference. The service personnel has taken photograph of the display and then from the Samsung service center Alappuzha, I was informed on telephone that the complaint is not covered under warranty and I have to pay Rs.11k for repair since the damage, they say, is due to some external force. To the best of my knowledge and belief, no external force has been applied to the TV. The damage may be due to thermal expansion or by the hit of some insect like beetle, I am not sure. However it’s not the fault of the customer if the TV is too tender to afford the hit of an insect or vulnerable to thermal expansion . In this circumstance, I request you to repair or replace the above said TV under warranty coverage. Otherwise I will be compelled to approach a court of law to get justice.Expecting a positive response from your part. Your’s Faithfully, Sreekumar P, Renjitha(H), Panavally P.O., Cherthala, Alappuzha, Kerala. Pin-688566 Mob: [protected], Email: [protected]@gmail.com

Dear Sir/ Madam, Since I was facing a problem in my Samsung note 3 phone Model No. SM-N9000ZKEINU where my LED indicator light is just stable, as I visited your service centre ZAIN Telecom, Makwane lane Andheri (e) on 09/09/2014 they are giving me a reason of Set Liquid Damage, Not Repairable Under Warranty ([protected]) due to water, whereas I strongly disagree with the remark given by the service centre as I travel by my car wherever I go and there is no way where my phone can be affected by water due to which I am facing this problem, Beside this there is no other issue in the phone, neither with the LCD or any other technical error. As I’m Totally a Samsung Buyer as I have brought so many phones in the past as I trust the brand so much and have even recommended so many of my friends to just buy Samsung phones, I am totally disappointed by the after sale service the service centre is providing by which just by opening the phone they are giving me this stupid reason and are even refusing to accept my phone for repair under my warranty period which is till 10 October 2014. I would request the Samsung Company or any other higher authority to look in this matter and try to get some solution out of it.Kindly take this matter seriously and im accepting a positive response from Samsung India. This is the first mail i had send after that almost 5 to 6 mails i have send and still the company is asking me to pay for it. Kindly treat this mail on priority basis and resolve the issue at the earliest. Warms Regards Mr. Chandrakant Shetty

I am very much glad that I stopped 5 people to buy any Samsung Smart Pone. Every body understand how Samsung has very last category products. And service is also worst. Please find following complain text and decide that how Samsung Smart Phones are worst quality phone. When I posted in Samsung Mobile India facebook page I have got lots of positive reply on that. They avoid to buy or they told others not to buy Samsung Smart Phone. Please spread as much as possible. Dear Dhaval, Samsung Smart Phone is very low quality phones and services are also worst quality. I bought Samsung Galaxy Grand phone @[protected]. after 10 - 12 months problem start, automatically restart, hanged, slow, any application using displaying "Not Responding" validation messages. So I decided to repair my phone, repair at "Premium Services @ Swastik Road" They created more problems that not occurs before. Service center banded / raid. So I went to disa service center @ Drive-in Road, I paid 300 bugs for service charge and 350 bugs for data cable. 3 times I did services but I have to take daily lots of screenshots, preparing video files and collecting other proof. Phone was suddenly stops. I can not able to receive calls, dial calls or reject calls, "Contacts are not responding. Do you want to closed it.?" Message can not able to receive, read messages. Many times error occurs "Process system isn't responding" "System UI isn't responding" "TouchWiz isn't responding" Many times applications are displaying "Not Responding" If you check all my mails or screenshots or video files that you can understand, you have wasted your money or time...then you always welcome to buy Samsung Smart Phone. Please find complaint contents. If you feel that Samsung is worst company then you can share others not to buy Samsung Smart Phone. Dear Sir, / Madam, I must not let me down. You already loose your customers, everybody must not buy Samsung Smart Phone at least in my circle as far as your services are concerns. I don't believe on your services now. I have already services 4 times with chargeable basis. I will fight my case in all government bodies until I will get proper justice. I show you as many videos, screenshots and other documents. I am taking lots of screenshots every day. If you are using this phone, you also frustrated. You are telling and advertise wrong thing that "Customer is the best judge and our products are suffering so much test", is it true then why should I have to fight and wasted so much time and efforts for getting justice. It's common sense. Samsung smart phone is the worst quality phones. I was wasted money 18900 /- bugs for buying last category phone and after sales services. I am not only person that effect, that millions of people has recognized their mistakes as far as Samsung smart phones. You don't know your market values of the company and market values of your smart phone market. If you really care that customer is the best judge that you have to understand and believe on my proofs screenshots as well as video files or receipt and job sheet scan copy. You are doing your work. I will do my work how to get justice as far as fraud company and company policy is concerns. Every two or three people think 1000 times before buy Samsung Smart Phone. I will socialize in all social media "Please don't buy Samsung Smart Phone" Sir, / Madam, you don't know power of customer. The same case happened in other company then you won't able to stand between customer. But India It's take time for getting justice of kind of your companies that playing customer feelings, I will wait that my last blood comes out. I also aware that you won't read my mails, you had read or without read you deleted or putting on span folder. Now I will go all other way for getting justice. I will sure that you can understand customer 's feelings later on. In future, you will understand that its time to understand that you are not playing customer's feelings any more. You have to stay in the market. Just wait and watch how to get justice. I will take every government official help. Please find following message history and attachments. ---- Thanks & Regards, Mehul Fozdar Hide message history On Thursday, August 21, 2014 2:31 PM, Mehul Fozdar <[protected]@yahoo.com> wrote: Samsung Galaxy Grand is not working properly after 4 times repairs. I must not waste any single minute for repair my phone. Because I don't believe on your services. Replace my phone. I already visit many times at service center and yesterday I visited service center for showing how problem occurs in my phone. image Screenshot_[protected].png Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo image Screenshot_[protected].png Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo Mr. Vishal Dham's colleague told me very unethical and rubbish reason, that you are running 3rd party 29 application. I don't agree with him. Because of "Disha Service Center" fault not repairs properly 4 times. Where to file Consumer Complaint - Page 116 image Where to file Consumer Complaint - Page 116 I had mailed vodafone Few days back against my problem of bills amount and their waver their facility and very interrupted service . When i want to View on www.consumercourt.in Preview by Yahoo I took every day lots of screenshots. I will fight for getting me justice. I think your mail content is same. So my mail content also same. Dear Sir, Please check following mails that I have wrote to Samsung customer care and CEO's office. and Complaint to Consumer Court.. Please find attachment normal upload or through DropBox and study and analysis at what level I am write. First complaints to Samsung Customer Care and CEO's Office: Dear Sir / Madam,[protected]> 05:15 pm. I am very much disappointed with your Samsung Galaxy Grand 19082. I bought around May, 2013, after 2 or 3 months I have problem with USB cable. Unable to charge, unable to data transfer. I have last 3 months and today when I am writing you complaint, My device is automatically restart, Uncertain period hanged, switch off. I faced recent problem today my all contacts are disabled, after 2 or 3 times restart and then all contact will displaying. Sometimes the device are very hot Sir I must tell you that I have 3rd phone of your company. One phone bought form Samsung eStore. It's working fine. I have lots to hope of your device, but... I have spent 18900/- for Samsung Galaxy Grand 19082 for hoping working properly for long years... Premium Services: 1st Floor, 3/101 Sarthak -2, Opposite Activa Show Room, Off CG Road, Swastik Cross Road They told me that your phone have to upgrade OS. My question is only 8 - 10 months the device need OS upgradation. If I have not satisfied then I will go to consumer court... I have experience for fighting my rights against company those who does not care customer satisfaction. I was went in consumer court for Nokia 8800 music phone and company was decided brand new phone or same price I could buy another phone. I must not want to go in court if you really understand customer satisfaction. Waiting for your positive reply. Second complaints to Samsung Customer Care and CEO's Office: Dear Sir,[protected]:00 pm. I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. "Unfortunately, the process android.process has been stopped" "Unfortunately, S Memo has Stopped" when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment Third complaints to Samsung Customer Care and CEO's Office: Dear Sir,[protected] Respected Sir, I have bought samsung grand 19082 at[protected], Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone. I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. So I can understand that if I will not pay then they won't do service phone problem?. Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow. What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start application. They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason. I must not want to go at consumer court. But I have to file complaint in consumer court against Samsung. Forth complaints to Samsung Customer Care and CEO's Office and Consumer Court: File a complaint in consumer court: http://core.nic.in/Complainant/FileComplaint.aspx The Anti- Consumer Product or Service Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you are complaining about. Please be exact as many organizations may have similar names. (Information About Brand/Dealer) Sector: Products Segment: Mobile Brand: Samsung Complaint About: Samsung Galaxy Grand 19082 is not working problem. Brand Name: Galaxy Series. Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center. Brand Phone Number: [protected] Alternate Phone Number: +[protected] EMail ID: nirupama.[protected]@partner.samsung.com Address: Ground floor, Heritage Plaza, ' Opposite Swaminarayan Temple, Vishram Marg, Gurukul, Sushil Nagar Society, Memnagar, Amdavad, Gujarat 380052 Phone:[protected] City: Ahmedabad State: Gujarat Zip/PIN: 380054 Telephone/Mobile: [protected] Complaint Text. Please enter further details with respect to the complaint. (Maximum 2000 characters): Respected Sir, I have bought samsung grand 19082 at[protected], Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone. I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced. So I can understand that if I will not pay then they won't do service phone problem?. Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow. What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason. Thanks & Regards, Mehul Fozdar Consequences. Describe the economic or physical damage that resulted.(Maximum 2000 characters): Phone is have hardware and software problem of phone. They told battery is not working problem. What relief do you want.(Maximum 2000 characters): I want to proper repair or replacement want to proper repair or replacement of phone. Fifth complaints to Samsung Customer Care and CEO's Office and Consumer Court: File a complaint in consumer court: http://core.nic.in/Complainant/FileComplaint.aspx The Anti- Consumer Product or Service Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you are complaining about. Please be exact as many organizations may have similar names. (Information About Brand/Dealer) Sector: Products Segment: Mobile Brand: Samsung Complaint About: Samsung Galaxy Grand 19082 is not working problem. Brand Name: Galaxy Series. Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center. Brand Phone Number: [protected] Alternate Phone Number: +[protected] EMail ID: nirupama.[protected]@partner.samsung.com Address: Ground floor, Heritage Plaza, ' Opposite Swaminarayan Temple, Vishram Marg, Gurukul, Sushil Nagar Society, Memnagar, Amdavad, Gujarat 380052 Phone:[protected] City: Ahmedabad State: Gujarat Zip/PIN: 380054 Telephone/Mobile: [protected] Complaint Text. Please enter further details with respect to the complaint. (Maximum 2000 characters): Respected Sir, I have bought samsung grand 19082 at[protected], Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone. I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced. So I can understand that if I will not pay then they won't do service phone problem?. Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow. What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason. Thanks & Regards, Mehul Fozdar Consequences. Describe the economic or physical damage that resulted.(Maximum 2000 characters): Phone is have hardware and software problem of phone. They told battery is not working problem. What relief do you want.(Maximum 2000 characters): I want to proper repair or replacement want to proper repair or replacement of phone. Sixth complaints to Samsung Customer Care and CEO's Office and Consumer Court: Date: 23rd August, 2014 File a complaint in consumer court: http://core.nic.in/Complainant/FileComplaint.aspx The Anti- Consumer Product or Service Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you are complaining about. Please be exact as many organizations may have similar names. (Information About Brand/Dealer) Sector: Products Segment: Mobile Brand: Samsung Complaint About: Samsung Galaxy Grand 19082 is not working problem. Brand Name: Galaxy Series. Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center. Brand Phone Number: [protected] Alternate Phone Number: +[protected] EMail ID: nirupama.[protected]@partner.samsung.com Address: Ground floor, Heritage Plaza, ' Opposite Swaminarayan Temple, Vishram Marg, Gurukul, Sushil Nagar Society, Memnagar, Amdavad, Gujarat 380052 Phone:[protected] City: Ahmedabad State: Gujarat Zip/PIN: 380054 Telephone/Mobile: [protected] Complaint Text. Please enter further details with respect to the complaint. (Maximum 2000 characters): Respected Sir, I have bought samsung grand 19082 at[protected], Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone. I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced. So I can understand that if I will not pay then they won't do service phone problem?. Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow. What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason. Sir, actually Premium Service Center [Premium Services 1st Floor, 3/101 Sarthak -2, Opposite Activa Show Room, Off CG Road, Swastik Cross Road Ahmedabad, GUJARAT Email : premium.[protected]@gmail.comPhone : [protected]] has been shut down due to some reason. So I re-service and paid 300 rs. for service charge and 350 for data cable. But problem still occurs... Phone is still hanged, very slow, etc... Not able to access cell phone data to laptop... I re-service at following center: 3. Disha Services No.1 & 2, Indra Prastha Complex, Nr.Himalaya Mall, Drive In Road, Gurukul Ahmedabad, GUJARAT Email : [protected]@gmail.com Phone :[protected] Sir, Please do something. How can give them every time 300 rs for service charge. Thanks & Regards, Mehul Fozdar Consequences. Describe the economic or physical damage that resulted.(Maximum 2000 characters) Phone is have hardware and software problem of phone. What relief do you want.(Maximum 2000 characters) I want to proper replacement of phone. Seventh complaints to Samsung Customer Care and CEO's Office and Consumer Court: Date:[protected] Time: 01:47 PM. File a complaint in consumer court: http://core.nic.in/Complainant/FileComplaint.aspx The Anti- Consumer Product or Service Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you are complaining about. Please be exact as many organizations may have similar names. (Information About Brand/Dealer) Sector: Products Segment: Mobile Brand: Samsung Complaint About: Samsung Galaxy Grand 19082 is not working problem. Brand Name: Galaxy Series. Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center. Brand Phone Number: +[protected] Alternate Phone Number:[protected] EMail ID: nirupama.[protected]@partner.samsung.com (Information About Brand/Dealer) Dealer Address: Ground floor, Heritage Plaza, ' Opposite Swaminarayan Temple, Vishram Marg, Gurukul, Sushil Nagar Society, Memnagar, Amdavad, Gujarat 380052 Phone:[protected] City: Ahmedabad State: Gujarat Zip/PIN: 380054 Telephone/Mobile: [protected] Complaint Text. Please enter further details with respect to the complaint. (Maximum 2000 characters): Respected Sir, I have bought samsung grand 19082 at[protected], Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone. I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced. So I can understand that if I will not pay then they won't do service phone problem?. Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow. What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason. Sir, actually Premium Service Center [Premium Services 1st Floor, 3/101 Sarthak -2, Opposite Activa Show Room, Off CG Road, Swastik Cross Road Ahmedabad, GUJARAT Email : premium.[protected]@gmail.comPhone : [protected]] has been shut down due to some reason. So I re-service and paid 300 rs. for service charge and 350 for data cable. But problem still occurs... Phone is still hanged, very slow, etc... Not able to access cell phone data to laptop... I re-service at following center: 3. Disha Services No.1 & 2, Indra Prastha Complex, Nr.Himalaya Mall, Drive In Road, Gurukul Ahmedabad, GUJARAT Email : [protected]@gmail.com Phone :[protected] Sir, Please do something. How can give them every time 300 rs for service charge. I have complaint at samsung support portal. at 18th May, 2014, 05:00 pm, 11:00 pm, and 15th June, 2014 and 23rd June 2014 I file complaint in consumer court for justice. I mailed same latter to samsung web portal contact us page. I mail to general enquires, technical support, and email to ceo's office. Miss Nirupama Singh [Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd called me, go to disha service center and meet Mr. Vishal Dham [Service Center Onwer], joined conference call for solving my problem. At[protected], Mr. Vishal Dham reinstalled OS [Jelly Bean 4.2.2] and inform me that don't use any memory card and check how phone works. I mailed same issues regarding phone is not working proper. Phone is very slow and hanged. Many time error occurs, "Process System isn't responding", "TouchWiz Home isn't responding", "Unfortunately, Dual Clock (analogue) has stopped" [Roaming - Mumbai], "Viber isn't responding", "Facebook isn't responding", "WhatsApp isn't responding", "Outlook.com isn't responding", and "Google Play Store isn't responding" Current Problem [25th July, 2014 - 01st August, 2014] Not able to attend a call only black screen is displaying having 85% battery, Not workinbg middle button for activating screen. I have to step out battery and reinsert battery at that situation work better. I went to service center for recheck my mobile but in absence of Mr. Vishal Dham, one of colleague told me that you have to reinstall OS after you will take backup. May be virus issue phone worked slowly. He installed antivirus and scan my whole phone, but unable to found single virus file. At what situation my phone works as normal phone works? How many times I have to waste my valuable time and money for everything get normal? I called Mr. Vishal Dham [[protected] - Samsung Customer Support Center ([protected]@contactus.samsung.com) given by nirupama singh - Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd mailed dated 23rd June, 2014], he told me that give me another two days more for under observation. How many time I have to put my phone to under observation? We believe Samsung that very good company, but as a result what customer get make foolish and after within one year, after one year, or after one and half year phone is not working proper. If phone is working properly and repaired properly then I must not complaint to anybody. Every time I went for phone service center and wasting of time. In office I have to take a leave for this scenario. My boss refused to give me time for phone repairing every time. Worst experience that I have faced from your side. Thanks & Regards, Mehul Fozdar Consequences. Describe the economic or physical damage that resulted.(Maximum 2000 characters) Phone is have hardware and software problem of phone. What relief do you want.(Maximum 2000 characters) I want to proper replacement of phone. Complaints only 2000 characters only... Eighth complaints to Samsung Customer Care and CEO's Office and Consumer Court: Date:[protected] Time: 01:47 PM. File a complaint in consumer court: File a complaint in consumer court. http://core.nic.in/Complainant/FileComplaint.aspx The Anti- Consumer Product or Service Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you are complaining about. Please be exact as many organizations may have similar names. (Information About Brand/Dealer) Sector: Products Segment: Mobile Brand: Samsung Complaint About: Samsung Galaxy Grand 19082 is not working problem. Brand Name: Galaxy Series. Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center. Brand Phone Number: +[protected] Alternate Phone Number:[protected] EMail ID: nirupama.[protected]@partner.samsung.com (Information About Brand/Dealer) Dealer Address: Ground floor, Heritage Plaza, ' Opposite Swaminarayan Temple, Vishram Marg, Gurukul, Sushil Nagar Society, Memnagar, Amdavad, Gujarat 380052 Phone:[protected] City: Ahmedabad State: Gujarat Zip/PIN: 380054 Telephone/Mobile: [protected] Complaint Text. Please enter further details with respect to the complaint. (Maximum 2000 characters): Respected Sir, I have bought samsung grand 19082 at[protected], Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone. I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot _quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one. I not able to open a lock, when I was clicking middle button, lock screen will not display immediately. Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item. Please do something. I am very much disappointment When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced. So I can understand that if I will not pay then they won't do service phone problem?. Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow. What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason. Sir, actually Premium Service Center [Premium Services 1st Floor, 3/101 Sarthak -2, Opposite Activa Show Room, Off CG Road, Swastik Cross Road Ahmedabad, GUJARAT Email : premium.[protected]@gmail.comPhone : [protected]] has been shut down due to some reason. So I re-service and paid 300 rs. for service charge and 350 for data cable. But problem still occurs... Phone is still hanged, very slow, etc... Not able to access cell phone data to laptop... I re-service at following center: 3. Disha Services No.1 & 2, Indra Prastha Complex, Nr.Himalaya Mall, Drive In Road, Gurukul Ahmedabad, GUJARAT Email: [protected]@gmail.com Phone :[protected] Sir, please do something. How can give them every time 300 rs for service charge. I have complaint at Samsung support portal. At 18th May, 2014, 05:00 pm, 11:00 pm, and 15th June, 2014 and 23rd June 2014 I file complaint in consumer court for justice. I mailed same latter to Samsung web portal contact us page. I mail to general enquires, technical support, and email to ceo's office. Miss Nirupama Singh [Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd called me, go to disha service center and meet Mr. Vishal Dham [Service Center Owner], joined conference call for solving my problem. At[protected], Mr. Vishal Dham reinstalled OS [Jelly Bean 4.2.2] and inform me that don't use any memory card and check how phone works. I mailed same issues regarding phone is not working proper. Phone is very slow and hanged. Many time error occurs, "Process System isn't responding", "TouchWiz Home isn't responding", "Unfortunately, Dual Clock (analogue) has stopped" [Roaming - Mumbai], Sometimes all applications isn’t responding messages are displaying. "Google Play Store isn't responding" Current Problem [25th July, 2014 - 01st August, 2014] Not able to attend a call only black screen is displaying having 85% battery, Not working middle button for activating screen. I have to step out battery and reinsert battery at that situation work better. I went to service center for recheck my mobile but in absence of Mr. Vishal Dham, one of colleague told me that you have to reinstall OS after you will take backup. May be virus issue phone worked slowly. He installed antivirus and scan my whole phone, but unable to found single virus file. At what situation my phone works as normal phone works? How many times I have to waste my valuable time and money for everything gets normal? Mr. Vishal Dham told me that give me another two days more for under observation. How many times I have to put my phone to under observation? My phone was service by two service centers more then 4 - 5 times. Thanks & Regards, Mehul Fozdar Consequences. Describe the economic or physical damage that resulted.(Maximum 2000 characters) Phone is having hardware and software problem of phone. What relief do you want.(Maximum 2000 characters) I want to proper replacement of phone. Ninth complaints to Samsung Customer Care and CEO's Office and Consumer Court: Date:[protected] File a complaint in consumer court and mail to lots of emails: Dear Sir / Madam, image Samsung Galaxy Grand Problem 14.avi Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo image Samsung Galaxy Grand Problem 20.avi Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo image Samsung Galaxy Grand Problem 19.avi Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo image Samsung Galaxy Grand Problem 21.avi Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo image Samsung Galaxy Grand Problem 22.avi Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo I am collecting more proof against Samsung Galaxy Grand, I will go in media how that I have so frustrated to use 18900/- bugs of smartphone such a reputed company. I will fight against Samsung company util I will get justice.I will mail and send my all complaint details to all government bodies until I will get justice. I must want brand new Samsung Galaxy Grand 2 in replace to Samsung Galaxy Grand, I will pay extra bugs of Grand 2. I have so much tense that I have spend almost 19, 000 bugs, phone is restarted, hanged, I have all proof. I will collect more proof. Ms. Jasleen Kaur told me that you had not paid service charge, that all rubbish. I scanned all documents and mailed you before. Please find following screenshots once again. Ms. Jasleen Kaur told me we won't replace but you have to repair, but I already repaired 4 times. Now onwards, I must not go to service center or any service center employee will not collect phone from my places. Now Ms. Jalseen you and company must have to change my smartphone. I am not emotional. but I have lots of example here and seen that Grand create problems (heat, hanged, automatically restarted / switch off]. Ms Jalseen Kaur, if you really care customer then you have to replace smartphone after seeing lots of proof. Why are you sending such a rubbish mail that "customer is the best judge and may help with improving our products. True thing that you are cheating customer and customer feelings. I won't not new phone when first time my phone was not working as normal. I won't complaint for second time, third time. but after forth time I must want to new phone. You won't believe that's why I mailed all screenshots and now I will mailed video file for you for better understanding. I am filing complaints at night, I won't seen. My life so much disturbed that I couldn't sleep at night. You are doing worst to get best solutions and lots of performance disaster post repair. I already paid 300 bugs for repair charge, please find scan copy of job sheet and bill. How many times and how many rupees I need to spend for rubbish repair policy. Ms Jalseen Kaur, you have to accept it that Galaxy Grand is not a good product Your perception is totally wrong. Please read those complaints in following links, for getting idea that you are so wrong. My latest complaints: SAMSUNG GALAXY GRAND - Review | Price | Specifications | Rating - MouthShut.com image SAMSUNG GALAXY GRAND - Review | Price | Specificat... View on www.mouthshut.com Preview by Yahoo Samsung Galaxy Grand Duos i9082 Samsung Galaxy Grand Duos i9082 Samsung Galaxy Grand Duos i9082 Forum on XDA Developers View on forum.xda-developers.com Preview by Yahoo Forum | SAMSUNG Developers Hai, I owned this stupid phone just 1 year above. Samsung Galaxy Grand. View on developer.samsung.com Preview by Yahoo Forum | SAMSUNG Developers View on developer.samsung.com Latest problem that my phone is unable to receive calls and dialing calls as far as my phone was hanged and automatically closed. Every new days I have faced new problems. Please do not write such false things that "We value your relationship with Samsung and assure you of our best services, always!" I don't believe you. I am preparing video that how I suffered to used this phone. I will fight against Samsung till my life end. Please find latest screenshots of how Samsung Galaxy Grand works. Your product pass on various testes, it all rubbish, if it is that customer won't suffer a lot. Such a big company won't think customer as a result customer I will file complaints in every consumer sites as well as RTI site. Now Ms. Jasleen Kaur just wait and watch I will take my justice on legal way. I will take necessary steps as far as legal policy is concerns. I will not let down until I will not get proper justice. I won't able to attend calls as far as new job regarding as far as phone is suddenly stopped. My latest complaints: http://www.mouthshut.com/review/Samsung-Galaxy-Grand-review-uonstqsoms Shopping Sites: Please listen and read my all complaints against Samsung Galaxy Grand, I will mail you later on. I will mail all in all media houses.I repaired 4 times but my phone has still problem. It won't work as normal. Tenth complaints to Samsung Customer Care and CEO's Office and Consumer Court: Date:[protected] File a complaint in consumer court and mail to lots of emails: Dear Sir, / Madam, I already contact two service centers, first premium services, they service my phone was very worst. After premium service my phone was not properly working then I was checking my phone to disha services with 300 rs service charge. Problem still exists and very slow. hanged, and automatically displaying black screen, etc. So I complaints to Samsung portal. Nirpama Madam communicated via phone and email and contact me to Mr. Vishal Dham. [Owner of Disha Services]. I re installed new compatible OS of Grand with long discussion of my colleague recommendations. Because He did not believe on me. Mr. Vishal Dham told me that use your phone without memory card for few days, if problem not exists then insert memory card after format. For your kind information, I used my phone without any memory card after purchasing. I came to know that my phone is not working properly [hanged, automatically restart, automatically switch off, contacts blank, messaging blank, android phone internal application error message, outside error messages, etc. at 10th, 11th, and 12th month after purchasing. I already mentions in my previous mail that problem occurs. As far as Mr. Vishal Dham recommendations I used my phone accordingly, but problem is still exists. I had visited to meet Mr Vishal Dham to discussing same problem, now I had taken all screenshots when android phone is not working. In absence of Mr. Vishal Dham, his colleague conducted me and told me that may be some virus issues. So He downloaded Dr. Web Anti-Virus application for android phone, and start scanning whole phone. No virus found. He told me don't waste your time and money for visiting service center, you will take a backup and do reset on phone, there is nothing but same issue application. My friend also used more than I used applications and he is using Samsung Galaxy Core, and his phone is not hanged that my phone. He does not used memory card too. I called to Mr. Vishal Dham regarding latest problem, come at service center and put phone in under observations for two days. How many times I put my phone to service center, I have joined new job before 5 Months, I not able to take a leave for such kind of issues. My boss has been refuse to give leave. As far as my company policy is concerns, I not able to attend call in office hours in case of emergency. But can attend calls during lunch break between 02:00 pm. - 03:00 pm. Please call me between 02:00 pm - 03:00 pm Monday - Saturday. Saturday you call after 05:00 pm. Hope you will understand all matter and will take valuable steps towards customer satisfactions. Eleventh complaints to Samsung Customer Care and CEO's Office and Consumer Court: Date:[protected] File a complaint in consumer court and mail to lots of emails: Dear all media houses, Dear supreme court of India, high court of Gujarat, Please give justice against Samsung company, I will file complaints against Samsung company other sites also within a week... Sir please read all mail details and see carefully all attachments and decide what I suffered. I also contact to PMO to intervene this problem. but I try to contact PMO office. Today 03:00 AM, I am spending time for filing complaints against Samsung. Today is my office. What should I do? I am providing lots of proof then you won't care customer's feelings. Now Samsung will go out of the market if Samsung has not customer satisfaction. Every 10 out 7 Samsung products has problem and at situations customer will sale out or buy another cell phone. Every day I took screenshots and Now I took video how phone works. If company has same view against customer satisfaction no one buy Samsung buy smartphone. I am collecting more proof against Samsung Galaxy Grand, I will go in media how that I have so frustrated to use 18900/- bugs of smartphone such a reputed company. I will fight against Samsung company util I will get justice.I will mail and send my all complaint details to all government bodies until I will get justice. I must want brand new Samsung Galaxy Grand 2 in replace to Samsung Galaxy Grand, I will pay extra bugs of Grand 2. I have so much tense that I have spend almost 19, 000 bugs, phone is restarted, hanged, I have all proof. I will collect more proof. Ms. Jasleen Kaur / Priya Sharma told me that you had not paid service charge, that all rubbish. I scanned all documents and mailed you before. Please find following screenshots once again. Ms. Jasleen Kaur / Priya Sharma told me we won''t replace but you have to repair, but I already repaired 4 times. Now onwards, I must not go to service center or any service center employee will not collect phone from my places. Now Ms. Jalseen / Priya you and company must have to change my smartphone. I am not emotional. but I have lots of example here and seen that Grand create problems (heat, hanged, automatically restarted / switch off]. Ms Jalseen Kaur, / Priya Sharma, if you really care customer then you have to replace smartphone after seeing lots of proof. Why are you sending such a rubbish mail that customer is the best judge and may help with improving our products. True thing that you are cheating customer and customer feelings. I won''t not new phone when first time my phone was not working as normal. I won''t complaint for second time, third time. but after forth time I must want to new phone. You won''t believe that''s why I mailed all screenshots and now I will mailed video file for you for better understanding. I am filing complaints at night, I won''t seen. My life so much disturbed that I couldn''t sleep at night. You are doing worst to get best solutions and lots of performance disaster post repair. I already paid 300 bugs for repair charge, please find scan copy of job sheet and bill. How many times and how many rupees I need to spend for rubbish repair policy. Ms Jalseen Kaur, / Priya Sharma, you have to accept it that Galaxy Grand is not a good product Your perception is totally wrong. Please read those complaints in following links, for getting idea that you are so wrong. Stability Update After Official Android 4.2.2 : Galaxy G... Article Updated For latest firmware [Date: 30/11/2013] If you are facing a lot of issues recently after updating to the official update Android 4.2.2 in Galaxy... View on www.geekygadgetwor... Preview by Yahoo SAMSUNG GALAXY GRAND - Reviews | Prices | Specifications | Ratings image SAMSUNG GALAXY GRAND - Reviews | Prices | Specific... View on www.mouthshut.com Preview by Yahoo SAMSUNG GALAXY GRAND - Reviews | Prices | Specifications | Ratings - Reviews - 21 to 40 - MouthShut.com SAMSUNG GALAXY GRAND - Reviews | Prices | Specifications | Ratings - Reviews - 41 to 57 - MouthShut.com SAMSUNG GALAXY GRAND - Reviews | Prices | Specifications | Ratings - Reviews - 41 to 58 - MouthShut.com image SAMSUNG GALAXY GRAND - Reviews | Prices | Specific... View on www.mouthshut.com Preview by Yahoo Stability Update After Official Android 4.2.2 : Galaxy Grand Duos Latest problem that my phone is unable to receive calls and dialing calls as far as my phone was hanged and automatically closed. Every new days I have faced new problems. Please do not write such false things that _quotWe value your relationship with Samsung and assure you of our best services, always!_quot I don''t believe you. I am preparing video that how I suffered to used this phone. I will fight against Samsung till my life end. Please find latest screenshots of how Samsung Galaxy Grand works. Your product pass on various testes, it all rubbish, if it is that customer won''t suffer a lot. Such a big company won''t think customer as a result customer I will file complaints in every consumer sites as well as RTI site. Now Ms. Jasleen Kaur just wait and watch I will take my justice on legal way. I will take necessary steps as far as legal policy is concerns. I will not let down until I will not get proper justice. I won''t able to attend calls as far as new job regarding as far as phone is suddenly stopped. My latest complaints: http://www.mouthshut.com/review/Samsung-Galaxy-Grand-review-uonstqsoms Forum | SAMSUNG Developers Forum | SAMSUNG Developers Forum | SAMSUNG Developers Hai, I owned this stupid phone just 1 year above. Samsung Galaxy Grand. View on developer.samsung.com Preview by Yahoo Hai, I owned this stupid phone just 1 year above. Samsung Galaxy Grand. View on developer.samsung.com Preview by Yahoo Shopping Sites: Please listen and read my all complaints against Samsung Galaxy Grand, I will mail you later on. I will mail all in all media houses.I repaired 4 times but my phone has still problem. It won''t work as normal. Dear Director(IR)/ Under Secretary(IR), Please read all information and please see all my attachments of proof and decide that my claim was right or wrong. Sir please help me out. Sir I can not able to concentrate on my interview and jobs as well. Sir, please give justice. ---- Thanks & Regards, Mehul Fozdar [protected][protected][protected][protected][protected]------ Samsung Customer Official Reply: Counselor answer Dear Mr. Fozdar, Good Afternoon!! This is Nirupama Singh, Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 23/6/14 regarding your complaint against Samsung Product (Handset). The provided number [protected] and [protected] was not answered 3 times at 2:20pm may be due to your busy schedule. So we request you to kindly provide your suitable time of contact. Further we would like to convey you that we have discussed your issue with service centre’s owner Mr.Vishal Dham [protected] and we request you to once visit the service centre and meet him so that the issues which you are facing could be resolved. Further if you face any issue you may contact us back on (nirupama.[protected]@partner.samsung.com) or +[protected]. Thanking and assuring you for best services always. Warm Regards, Nirupama Singh Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd Samsung Customer Official Reply: Dear Mr. Fozdar, Greetings of the Day! This is Meenakshi Arora from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 1/8/2014 (Handse), we would like to inform you that we tried to contact you on available number’s ([protected], [protected], [protected]) three times around (01:15 PM) but were unable to establish a communication. The provided number’s are not responding. Further, we would like to inform you that, as per our discussion and findings with Service Centre we would like request to visit at same Samsung authorized service centre as we have already advised to Mr. Vishal Dham to look into the matter and provide you resolution up to your satisfaction. We would like to request you to confirm us with your convenient time, so that we may be able to get in touch with you for further discussion on the case. Alternatively, you may contact us back on (m1.[protected]@partner.samsung.com). Thanking and assuring you best of our services always. Warm Regards, Meenakshi Arora Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Samsung Customer Official Reply: image Screenshot_[protected].png Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo image Screenshot_[protected].png Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo image Screenshot_[protected].png Mehul Fozdar shared from Dropbox View on www.dropbox.com Preview by Yahoo Dear Mr. Fozdar, Greetings of the Day! This is Meenakshi Arora from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 1/8/2014 (Handse), we would like to inform you that we tried to contact you on available number’s ([protected], [protected], [protected]) three times around (01:15 PM) but were unable to establish a communication. The provided number’s are not responding. Further, we would like to inform you that, as per our discussion and findings with Service Centre we would like request to visit at same Samsung authorized service centre as we have already advised to Mr. Vishal Dham to look into the matter and provide you resolution up to your satisfaction. We would like to request you to confirm us with your convenient time, so that we may be able to get in touch with you for further discussion on the case. Alternatively, you may contact us back on (m1.[protected]@partner.samsung.com). Thanking and assuring you best of our services always. Warm Regards, Meenakshi Arora Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Samsung Customer Official Reply: Counselor answer Dear Mr. Fozdar, Greetings of the day! This is in regards to the complaint of your Samsung GT-I9082, bearing serial # RF1D39BSHH. It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction. We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit. We once again request you to visit the nearest SVC center so that we can provide you necessary service for satisfactory performance of your GT-I9082. Please also note that as the DOP of your product is 13.05.2013, the said product is out of warranty period and thus all the necessary repairs will be carried out on chargeable basis. In conclusion, based on our discussion we will not be able to cater your request for exchange or refund of the above said product. We value your relationship with Samsung and assure you of our best services, always! Thanking and assuring you best of our services always. Warm Regards, Priya Verma Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Samsung Customer Official Reply: Counselor answer Dear Mr. Fozdar, Greetings of the Day! This is Amit from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in regards to the complaint of your Samsung GT-I9082, bearing serial # RF1D39BSHH. We would like to inform you that we have discussed your concern with the management and as per the discussion, we have already provided you the best possible solution repair against your complaint. Please also note that as the DOP of your product is 13.05.2013, the said product is out of warranty period and thus all the necessary repairs will be carried out on chargeable basis. It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction. Further we will not be able to cater your request for exchange or refund of the above said product. Thanking and assuring you best of our services always. Warm Regards, Amit Gautam Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Counselor answer Dear Mr. Fauzdar, Greetings of the Day! This is Archana from Customer Experience. We thank you for contacting our CEO’s office and giving us a chance to assist you. This is in reference to your email dated 20/08/2014 and subsequent telephonic conversation with you regarding your complaint for your Samsung Product (Handset), we request you to kindly visit our service centre near to you for proper diagnose of mobile by our skilled engineer and provide us the complaint number (consists of 10 digits) so that we would be able to give you best of our services. We look forward to your support for allowing us to assist you in resolving your concerns. Thanking and assuring you for best services always. Warm Regards, Archana Singh Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Counselor answer Dear Mr.Fozdar, Greetings of the Day! This is Priya from Customer Experience. We thank you for contacting our CEO’s office and giving us a chance to assist you. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in regards to the complaint of your Samsung GT-I9082, bearing serial # RF1D39BSHH. This is in reference to your email dated 04.09.2014 and regarding your complaint for your Samsung Product (Handset). We would like to inform you that we have already discussed your issue with the management and provided you the best possible solution i.e. repairs on chargeable basis. Same was also shared with you. Therefore, you were requested to give the approval on the same so that further action can be taken. Further we will not be able to cater your request for exchange or refund of the above said product. Thanking and assuring you best of our services always. Warm Regards, Priya Verma Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Counselor answer Dear Mr. Fauzdar, Greetings of the Day! This is Sanjeev from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 11/09/2014 and subsequent telephonic conversation with you regarding your complaint for your Samsung Handset. We would like to inform you that we have already discussed your issue with the management and provided you the best possible solution i.e. repairs on chargeable basis. Same was also shared with you. Therefore, you were requested to give the approval on the same so that further action can be taken for satisfactory performance of the product. We appreciate your support and patience and assure you of our best services always. Warm Regards, Sanjeev Kumar Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. ---- Thanks & Regards, Mehul Fozdar

I bought Note 2 phone, and had some problem with display, it was getting blank sometimes a day, but all other functions were working properly I can attend the call even if the display is blank, so I don't think its the problem with the whole LCD, I went to service station and showed this issue to them, very first thing they did was just find the way in which they can tell me that phone is not under warranty as it was just a 8 months old, they just announced that due to water penetration it would not cover under warranty then I said phone never had a contact with water, then they said it might be because of the humidity in home or office due to Air conditioner (they didn't felt little shy for saying this statement), then they said lets check if it can be fixed by servicing or not, so they kept a phone for 3 days then they said LCD must be replaced (for cost of Rs.6000 as warranty is voided), when I bring the phone to home and charged after then it never started. It was working properly earlier but now I am in the situation that I must pay Rs.6000 to them otherwise my Rs.31000 will not have any value. Right now I am in middle of no where.

Tele :[protected]O) Headquarters [protected]R) 41 Infantry Brigade Mob : [protected] Pin-908041 c/o 56 APO 50099/ISB/Misc Sep 2014 Samsung India Electronics Private Limited (Head Office) Gurgaon, Sector - 43 (Haryana) RECTIFICATION OF SAMSUNG REFRIGERATOR UNDER WARRANTY 1. Please refer to Sawhney Electronics, 2, Mangal Pandey Road, Sadar, Cantt Lucknow bill No 12601 dt 13 Aug 2013 (Photo copy enclosed). 2. I, the undersigned have purchased a Refrigerator of Samsung Company bearing machine No FDAGASL/TL. The door handle of the fridge developed a crack just a few months after the purchase. Being in warranty the company replaced the door for us after necessary coordination and speaking with management at Delhi. 3. To our horror we found the fridge door handle had cracked once again from the very same spot. Since, it was not even an year to the purchase we approached the SAMSUNG helpline and an Engineer checked our fridge on 04 Aug 2014. Since then I have been chasing the SAMSUNG but their lackadaisical approach is astonishing me as I have been a very satisfied owner of Samsung products from a long time. 4. I was given a Ref No – [protected] by some Mr Manjeet. I was given Mr Alis No [protected] and then Mr ANURAG DWIVEDI’s No – [protected]. On my last correspondence I was told that my case is being referred to higher authorities, since then I have heard nothing from the higher authorities. 5. My plea is that the fridge has had a cracked door handle twice within the warranty period, why should I pay for Rs 4000/- (Rupees four thousand only) (which is the cost of the door), since my fridge was still in warranty when the complaint was lodged by me. From the bill, you will find that we purchased a Samsung washing machine and a Samsung LED alongwith the fridge. Both T.V and washing machine are giving us very good service. Since the FRIDGE has a manufacturing defect why is the company shying from getting it replaced. It is obvious that in this case it is not the consumers fault and the company must ensure speedy redressal by getting the fridge door replaced. 3. Keeping in view of above facts, may I use your good office to instruct the proprietor to look into this matter personally and get it repaired properly or be changed by a new piece at the earliest as it reveals that above piece is faulty and is bringing a bad name to the company. Thanking you. Yours Sincerely, ( I S Bhalla ) colonel

(sir me english Nahi janta ) sir, mujhe ek mobile mere dost ne gift kiya usne mujhe memo nahi diya sath me. aap hii bataye memo koun deta hai gift ke sath. company ka 12 month waranty rahata hai par mujhe kaha jaa raha hai ki memo nahi to waranty nahi jabki mobile ka emi no dekhekar hee ye log waranty period check karke hee repair karte hai fir bhi company mujhe haresement kar rahi hai please help me sir. THANK YOU

After your telephone call regarding the complaint posted on[protected] repair of Samsung fully automatic washing machine 6.8kg model wa78k1), nothing has been sorted out from your end. It is quite pitiable to receive foolish response from a prestigious firm like Samsung.I think at this moment you will take necessary actions to resolve the complaint at the earliest. P.V Philip 91-[protected]

Samsung Galaxy Note 2 Touch Screen not working, given for service on 6/09/2014 bill no : [protected] Till now there is no proper response from SAMSUNG SERVICE TEAM. Kindly do the need thing . Either then Cheating a CUSTOMERS Regards Srinidhi T J

I have got a Samsung NOTE 8 (GT-N5100) phone which I purchased in Riyadh last year. It's not charging although it shows it plugged up and under battery settings it says it's charging. It is about 10 months old, and I think it is still under warranty. I took it to the local authorized service center "Samsung Mobile Service Centre Kadapa (address : 2/1109, Pushpagiri School Building Complex, Kotha Reddy Women College, Nagarajpet City : Kadapa Andhra Pradesh, India), where the service person bluntly rejected to listen or take a look at the device giving an excuse that they will not handle any phones/note purchased abroad even though it is in warranty. I would like to know then what is International warranty for? I want the concerned authorities to take necessary action against such service centers, and provide me an alternative for the service.

I had purchased a Samsung fridge Model no. RT33HDJSLALX/TL Sl. No. 030E4PAF501074M of 321 liters capacity on dated 03.07.2014 from M/s Rajasthan Electronics, Banswara. From day one it is giving cooling adjustment problem. After lot of complaint to the dealer and the customer care two times the mechanic came and attended but the problem still persist in addition to this after attending the problem one more problem activated that is beep alarm which was functioning when fridge door opens for a longer time. They are not being able to identify the actual problem. The mechanic is now telling to change the sensor. We have purchased lots of electronic items of Samsung make but we had not faced such manufacturing problem. It is requested to kindly get the fridge replaced with the new one as I have purchased it recently and we do not want any replacement of electronic items such as sensors, Electronic knobs etc. Here I want to inform you that I am working in Trinetra Cement Ltd. and we use to purchase lot of electronic items for our unit, if the quality of service is not good and prompt how we as a corporate sector will convince to purchase the Samsung brand items. All ready 3 months have passed please take immediate corrective action at your end and inform me. SURESH CHANDRA JAIN Dy.GM - HR, Trinetra Cement Ltd. Contact no is [protected]

I have purchase a Samsung Note 2 mobile in Poorvika last dewali. First issue starter after using it for two months, as it was shutdown and never turned On. I took it to poorvika and they took almost 1 week to repair it. Same issue reoccur again now... I lost my original bill so I need help to get the duplicate copy to repair my mobile... I went to Poorvika Mobiles ambur on monday(16th Sep 2014) but till now I havn't receive the duplicate copy of bill. Request you to kindly look into this and do the needful. Thanks and Regards, Muzammil Tabref

Worse customer service, Complaint no. [protected] No care for Samsung customers Samsung Mobile declining Visited 10 times to service center. Fault in the device from first day. 2 times Mother Board changed, still there are problems. Every second day I have to visit service center. I want my money back. Thanks, Amit +91 [protected]

SIr,


I have visited Samsung mobile care, RAMPUR to get my mobile phone repaired as I was facing problem of mobile going mother board. There was no other problem other than this in my mobile. in this time my mobile warranty period. they might have done lot of experiments on my mobile phone. I think company officials don’t know that the actual problem of mobile of this model .
Now more than 15 days to get my mobile phone repaired and handover in discharge position to me. but after charging mobileand using problem not solved . This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of Samsung is totally indifferent and unconcerned to my harassment and mental torture.
I therefore pray that the company may be ordered to replace the mobile set and pay Rs. 14000/- for inconvenience and harassment caused to me.


Thanking you
Yours faithfully


(PRAVINDRA JIT)
C.H.C. TANDA RAMPUR
U.P.
[protected]

Dear Sir, I have purchased Samsung refrierator 2 year back. Its working fine till last week. Due to power surge in our area last week, its PCB got damaged and now Samsung Sevice Center is charging Rs. 5250/- to repair the same. I have purchased the refigerator at around Rs. 24500/- and the servicing for mere PCB is 5250/- (PCB- Rs. 3500 + other component (part name not told by the service person on telephone) 1500/- + Rs.250/- service charges.) This kind of service charges are really not expected by samsung. Please reply me for the same

I, Bratati Dhar Choudhury have lodged 1st complain on 22nd july 2014, at your cutomer Care. The service centre at guwahati, ulubari-781007 visited my place on 24th july. The service engineer checked the 2ton AC and told me that censor is not working, he will replace it whenever the part is available. On14th August the gentleman came and changed the censor and he was paid Rs.800.0 for the bill he charged on the pad of the Samsung Customer Service Record Car but still it is not working. I have called him many times over phone on his personal No.[protected] given by him but he did not bother to visit my place till date. I have lodged another complain on customer care on 31stAugust (complain no- [protected]) still now nobody has bothered to visit my residence or call me for the service. I need a solution regarding the said matter. My emailID- [protected]@yahoo.com

Dear sir I am an employee of federal bank as well as your customer and majority of my home appliances are samsung made. Coming to the subject I have registered a complaint for the repair of my washing machine on[protected] and token no is [protected] in the name of P V Philip. To my utter disgust and agony I have contacted your service center at Trivandrum SREEKANTESWARAM .No response from there end .Samsung is a prestigious firm known...

Dear Sirs, I purchased a small Flat coloured TV during 2006. Recently I found that after playing it for half an hour (1/2 hrs) video goes off and white strip is coming on the screen for few moments and again display is coming normal and again this is happening after 5/6 minutes interval. I contacted your authorized service center in our locality and took the TV set against one receipt and told me that they will inform me about the service required and cost of the same. But they did not inform me and I started contacting them (service agency). They first told that TV CRT got damaged and need to be replaced which may cost Rs 3500(approx). When I told it is nothing with that CRT but seems to me due to some capacitor problem, immediately they changed the version and said yes it seems some circuit problem and may cost less within Rs.2000. But from that time they are not giving any clear cut statement about the fault of my TV and Cost of repair and it seems to me that I am going to be cheated. We always give due respect to your brand name and have full confidence of your rendered service. I would like to request you to look into this matter and sort out this problem. Regards Saibal Raut

hello mam /sir.. IM Anil from palakollu, westgodavari distict, Andhra pradesh. we bought a Samsung frize model RT32CDUX1/XTL/2012 in september 2012, upto now its working good, but sunddenly its gets stop working. i.e not getting cooling.. we made a compliant at our local shop, where we bought this frize, they asked our details, phone no etc & told me that they will book a compliant online. Concerned person will reach you & solve your problem in 2 or 3 days, but still todoy nobody came to me.. We call to that shop owner so many times, they are telling, we raise the ticket, what can we do. its very problem to us without frize. Being a big brand samsung, mnc . Not at all having proper service provider to their customers. so, I please, requesing you to repond to my query.. . thanking u . anil kumar y

I had lodged a repair/service request regarding propeller not rotating for my Samsung Top load washing machine well over a month ago (on 2nd August 2014). My machine has not yet been repaired till date 12th September 2014. Regarding the issue I have been constantly calling the service center ever since the complaint was lodged. I get overconfident answers saying that my machine will be repaired by tomorrow. That's precisely what they have told me each day since 2nd August 2014. They seem to have no tracking of whether there was an engineer visit, is the required part available, when can the customer expect a repair (no real date allocated), and whether the customer should be serviced on priority basis due to delay in service. And making a false promise to the customer though ignorant themselves if the repair can be really completed or not due to availability/unavailability of resources, the service center keeps telling over-confidently that tomorrow the service will be provided. Moreover, multiple repair requests have been logged by them, and all but the present one have the status as "repair completed". I wonder how they assume that the repair is completed when I did not sign any document saying so.

My Samsung Mobile, Model Number DT S dous 7582 was repaired by Samsung Service Center 3 times. Than I complained to Samsung Customer Care and talked to senior person(complaint number - [protected]), he asked me to trust him submit my phone again to service center and he talked himself with the service center person. I did the same but the problem still existed. I send an email to samsung website I got call from there the executive took me and the service center person on conference and the thing was finalised as " I have to resubmit my phone to service center but they wont do anything and it will be sent to Samsung Technical department for its correction ". But after submitting when queried about status they replied that the technical person of service center is out on training ans his sign is required for sending your phone to Samsung Technical Department so wait for 2 more days. But after a week of submitting the phone when called to service center I got reply that they solved it by themselves and you can take your phone back. The first 4 times of repairing they were unable to solve and after all the complaints they still doing same thing. No value of customer problem. No value of the promises done to the customers by Samsung Service Center or The Samsung Customer Support. as they promised me that they will check the status by themselves and I don't have to worry each time I complained. Check My problem on this link http://youtu.be/Cj4t-7Mtg5E