| Address: Kushinagar, Uttar Pradesh |
I have raised a complaint # [protected] on 12 Aug, 2014 for my LED TV.Problem
was, there was a small spot on the LED panel and that contentiously
expended and now it covers the radius of approximately 4cm.When I
complained about this to Samsung, I was told that engineer will visit your place and check the issue, even after contentious follow-ups no one visited at all.Finaly I got a call from a Samsung Representative telling me that, I have to carry the TV to Samsung Service centre(approximately 60 km from my home) even though The TV has door step warranty. I had to took the TV to nearest service centre.Just when they looked at the TV, they told me that "someone has thrown something on the TV panel", then I asked to show me any scratches/breakage on the TV they weren't able to do so since there was no damage at all; then he opened the TV and contradicted his statement saying "somehow water went inside and that caused Water-locking" and hence you have to pay Rs 7023/ to get the panel replace.After no avail I called the Customer Care and explained about the issue, I got a reply "Sir we have escalated it to higher authorities".after countless back and forth calls till 3rd, Sep 2014. They contradicted again saying that "black spot on panel is because of LED leakage so your
TV is not cover under the warranty".There was no physical damage to TV
but still the warranty is void?Why I should pay the amount if that is
not my fault at all?If Samsung told for a door-step warranty why they did not provided?Finally I was on a call on 8 Sep, 2014 with CC executive Mr. Abhishek and he told that "service can't be provided without paying the money, we will communicate on email".Is this a service by an international company? one word about it "pathetic"?I resolve to not purchase any Samsung products in future, and advice you same.
Aug 14, 2020
Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint.
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User BijuN on Sep 9, 2014
Dear sir/Madam I purchased a Galaxy S3 mobile phone on last january 12th 2013. The handset shows the problem of long duration of charging in the first week it self. Service center people do many things such as soft ware upgrade, repairing etc. On my next visit they replaced the battery charger. it has no problem for charging for a month It becomes faulty again.Also it has screen hanging and data net work problem.During this period I wrote 3 letters to samsung customer care. They informed me that Samsung escalation team will contact.I was waiting for a week.No one contact me. After some effort I got the samsung Kochi office phone number and cell no of Service Manager. Another 4/5 days of continues attempt I got Samsung Service Engineer(Mr. manu) and communicate. I understand that he all ready have details of my interactions with samsung customer care . He promised a call back within minutes.No one call me. I tried him many times on his mobile and office no. Again after 1-2 months same problem repeated.( Battery charging issue, Data net work problen etc)This time service manager of Samsung Service center manager asked me to meet BSM of Samsung in Kochi (He informed me that there is a chance of getting refunded because of repeated complaints). I went the Samsung office(Kochi) and met him (Mr.Bijoy) I explained the complaints and issue history. His reaction was very bad.He seems hesitated to hear. And he try to pretend that he could not understand what i say. Also he argued that time duration for charging the battery is not a problem.(It takes 7- 9 hours in switch off mode).He shouted me. Why all this happened in Samsung.Why the company encourage such irresponsible approach of your Franchisee service centers, company branch manager.Experience care center. It is quite natural that any device becomes faulty during its functioning. But this is repeated complaints. i have lot of experience with other companies.like LG, Nokia and Sony.But the approach from Samsung is very strange. Please check repairing history of my handset in your Service Centers. I received four charger from Samsung Service Center. And they inform each time they replaced motherboard or software. My S3 phone kept nearly one and half month in Service center in different occasions.Please tell me that whether you can compensate or not for my inconvenience caused? During my business traveling I hang up many hours due to the battery issues. Are you willing to compensate for that? I fed up by all means. please go through the previous communications had with you. I expect a responsible and ethical move from your side. I thought Samsung mobile India received a notice from Consumer court -Kochi in connected with my complaint. thanking you... Biju Narayanan Pavithram, Thevakkal, Kochi-682021 mob:[protected] mail:[protected]@gmail.com