Samsung India Complaints & Reviews

Tele :[protected]O) Headquarters [protected]R) 41 Infantry Brigade Mob : [protected] Pin-908041 c/o 56 APO 50099/ISB/Misc Sep 2014 Samsung India Electronics Private Limited (Head Office) Gurgaon, Sector - 43 (Haryana) RECTIFICATION OF SAMSUNG REFRIGERATOR UNDER WARRANTY 1. Please refer to Sawhney Electronics, 2, Mangal Pandey Road, Sadar, Cantt Lucknow bill No 12601 dt 13 Aug 2013 (Photo copy enclosed). 2. I, the undersigned have purchased a Refrigerator of Samsung Company bearing machine No FDAGASL/TL. The door handle of the fridge developed a crack just a few months after the purchase. Being in warranty the company replaced the door for us after necessary coordination and speaking with management at Delhi. 3. To our horror we found the fridge door handle had cracked once again from the very same spot. Since, it was not even an year to the purchase we approached the SAMSUNG helpline and an Engineer checked our fridge on 04 Aug 2014. Since then I have been chasing the SAMSUNG but their lackadaisical approach is astonishing me as I have been a very satisfied owner of Samsung products from a long time. 4. I was given a Ref No – [protected] by some Mr Manjeet. I was given Mr Alis No [protected] and then Mr ANURAG DWIVEDI’s No – [protected]. On my last correspondence I was told that my case is being referred to higher authorities, since then I have heard nothing from the higher authorities. 5. My plea is that the fridge has had a cracked door handle twice within the warranty period, why should I pay for Rs 4000/- (Rupees four thousand only) (which is the cost of the door), since my fridge was still in warranty when the complaint was lodged by me. From the bill, you will find that we purchased a Samsung washing machine and a Samsung LED alongwith the fridge. Both T.V and washing machine are giving us very good service. Since the FRIDGE has a manufacturing defect why is the company shying from getting it replaced. It is obvious that in this case it is not the consumers fault and the company must ensure speedy redressal by getting the fridge door replaced. 3. Keeping in view of above facts, may I use your good office to instruct the proprietor to look into this matter personally and get it repaired properly or be changed by a new piece at the earliest as it reveals that above piece is faulty and is bringing a bad name to the company. Thanking you. Yours Sincerely, ( I S Bhalla ) colonel

(sir me english Nahi janta ) sir, mujhe ek mobile mere dost ne gift kiya usne mujhe memo nahi diya sath me. aap hii bataye memo koun deta hai gift ke sath. company ka 12 month waranty rahata hai par mujhe kaha jaa raha hai ki memo nahi to waranty nahi jabki mobile ka emi no dekhekar hee ye log waranty period check karke hee repair karte hai fir bhi company mujhe haresement kar rahi hai please help me sir. THANK YOU

After your telephone call regarding the complaint posted on[protected] repair of Samsung fully automatic washing machine 6.8kg model wa78k1), nothing has been sorted out from your end. It is quite pitiable to receive foolish response from a prestigious firm like Samsung.I think at this moment you will take necessary actions to resolve the complaint at the earliest. P.V Philip 91-[protected]

Samsung Galaxy Note 2 Touch Screen not working, given for service on 6/09/2014 bill no : [protected] Till now there is no proper response from SAMSUNG SERVICE TEAM. Kindly do the need thing . Either then Cheating a CUSTOMERS Regards Srinidhi T J

I have got a Samsung NOTE 8 (GT-N5100) phone which I purchased in Riyadh last year. It's not charging although it shows it plugged up and under battery settings it says it's charging. It is about 10 months old, and I think it is still under warranty. I took it to the local authorized service center "Samsung Mobile Service Centre Kadapa (address : 2/1109, Pushpagiri School Building Complex, Kotha Reddy Women College, Nagarajpet City : Kadapa Andhra Pradesh, India), where the service person bluntly rejected to listen or take a look at the device giving an excuse that they will not handle any phones/note purchased abroad even though it is in warranty. I would like to know then what is International warranty for? I want the concerned authorities to take necessary action against such service centers, and provide me an alternative for the service.

I had purchased a Samsung fridge Model no. RT33HDJSLALX/TL Sl. No. 030E4PAF501074M of 321 liters capacity on dated 03.07.2014 from M/s Rajasthan Electronics, Banswara. From day one it is giving cooling adjustment problem. After lot of complaint to the dealer and the customer care two times the mechanic came and attended but the problem still persist in addition to this after attending the problem one more problem activated that is beep alarm which was functioning when fridge door opens for a longer time. They are not being able to identify the actual problem. The mechanic is now telling to change the sensor. We have purchased lots of electronic items of Samsung make but we had not faced such manufacturing problem. It is requested to kindly get the fridge replaced with the new one as I have purchased it recently and we do not want any replacement of electronic items such as sensors, Electronic knobs etc. Here I want to inform you that I am working in Trinetra Cement Ltd. and we use to purchase lot of electronic items for our unit, if the quality of service is not good and prompt how we as a corporate sector will convince to purchase the Samsung brand items. All ready 3 months have passed please take immediate corrective action at your end and inform me. SURESH CHANDRA JAIN Dy.GM - HR, Trinetra Cement Ltd. Contact no is [protected]

I have purchase a Samsung Note 2 mobile in Poorvika last dewali. First issue starter after using it for two months, as it was shutdown and never turned On. I took it to poorvika and they took almost 1 week to repair it. Same issue reoccur again now... I lost my original bill so I need help to get the duplicate copy to repair my mobile... I went to Poorvika Mobiles ambur on monday(16th Sep 2014) but till now I havn't receive the duplicate copy of bill. Request you to kindly look into this and do the needful. Thanks and Regards, Muzammil Tabref

Worse customer service, Complaint no. [protected] No care for Samsung customers Samsung Mobile declining Visited 10 times to service center. Fault in the device from first day. 2 times Mother Board changed, still there are problems. Every second day I have to visit service center. I want my money back. Thanks, Amit +91 [protected]

SIr,


I have visited Samsung mobile care, RAMPUR to get my mobile phone repaired as I was facing problem of mobile going mother board. There was no other problem other than this in my mobile. in this time my mobile warranty period. they might have done lot of experiments on my mobile phone. I think company officials don’t know that the actual problem of mobile of this model .
Now more than 15 days to get my mobile phone repaired and handover in discharge position to me. but after charging mobileand using problem not solved . This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of Samsung is totally indifferent and unconcerned to my harassment and mental torture.
I therefore pray that the company may be ordered to replace the mobile set and pay Rs. 14000/- for inconvenience and harassment caused to me.


Thanking you
Yours faithfully


(PRAVINDRA JIT)
C.H.C. TANDA RAMPUR
U.P.
[protected]

Dear Sir, I have purchased Samsung refrierator 2 year back. Its working fine till last week. Due to power surge in our area last week, its PCB got damaged and now Samsung Sevice Center is charging Rs. 5250/- to repair the same. I have purchased the refigerator at around Rs. 24500/- and the servicing for mere PCB is 5250/- (PCB- Rs. 3500 + other component (part name not told by the service person on telephone) 1500/- + Rs.250/- service charges.) This kind of service charges are really not expected by samsung. Please reply me for the same

I, Bratati Dhar Choudhury have lodged 1st complain on 22nd july 2014, at your cutomer Care. The service centre at guwahati, ulubari-781007 visited my place on 24th july. The service engineer checked the 2ton AC and told me that censor is not working, he will replace it whenever the part is available. On14th August the gentleman came and changed the censor and he was paid Rs.800.0 for the bill he charged on the pad of the Samsung Customer Service Record Car but still it is not working. I have called him many times over phone on his personal No.[protected] given by him but he did not bother to visit my place till date. I have lodged another complain on customer care on 31stAugust (complain no- [protected]) still now nobody has bothered to visit my residence or call me for the service. I need a solution regarding the said matter. My emailID- [protected]@yahoo.com

Dear sir I am an employee of federal bank as well as your customer and majority of my home appliances are samsung made. Coming to the subject I have registered a complaint for the repair of my washing machine on[protected] and token no is [protected] in the name of P V Philip. To my utter disgust and agony I have contacted your service center at Trivandrum SREEKANTESWARAM .No response from there end .Samsung is a prestigious firm known...

Dear Sirs, I purchased a small Flat coloured TV during 2006. Recently I found that after playing it for half an hour (1/2 hrs) video goes off and white strip is coming on the screen for few moments and again display is coming normal and again this is happening after 5/6 minutes interval. I contacted your authorized service center in our locality and took the TV set against one receipt and told me that they will inform me about the service required and cost of the same. But they did not inform me and I started contacting them (service agency). They first told that TV CRT got damaged and need to be replaced which may cost Rs 3500(approx). When I told it is nothing with that CRT but seems to me due to some capacitor problem, immediately they changed the version and said yes it seems some circuit problem and may cost less within Rs.2000. But from that time they are not giving any clear cut statement about the fault of my TV and Cost of repair and it seems to me that I am going to be cheated. We always give due respect to your brand name and have full confidence of your rendered service. I would like to request you to look into this matter and sort out this problem. Regards Saibal Raut

hello mam /sir.. IM Anil from palakollu, westgodavari distict, Andhra pradesh. we bought a Samsung frize model RT32CDUX1/XTL/2012 in september 2012, upto now its working good, but sunddenly its gets stop working. i.e not getting cooling.. we made a compliant at our local shop, where we bought this frize, they asked our details, phone no etc & told me that they will book a compliant online. Concerned person will reach you & solve your problem in 2 or 3 days, but still todoy nobody came to me.. We call to that shop owner so many times, they are telling, we raise the ticket, what can we do. its very problem to us without frize. Being a big brand samsung, mnc . Not at all having proper service provider to their customers. so, I please, requesing you to repond to my query.. . thanking u . anil kumar y

I had lodged a repair/service request regarding propeller not rotating for my Samsung Top load washing machine well over a month ago (on 2nd August 2014). My machine has not yet been repaired till date 12th September 2014. Regarding the issue I have been constantly calling the service center ever since the complaint was lodged. I get overconfident answers saying that my machine will be repaired by tomorrow. That's precisely what they have told me each day since 2nd August 2014. They seem to have no tracking of whether there was an engineer visit, is the required part available, when can the customer expect a repair (no real date allocated), and whether the customer should be serviced on priority basis due to delay in service. And making a false promise to the customer though ignorant themselves if the repair can be really completed or not due to availability/unavailability of resources, the service center keeps telling over-confidently that tomorrow the service will be provided. Moreover, multiple repair requests have been logged by them, and all but the present one have the status as "repair completed". I wonder how they assume that the repair is completed when I did not sign any document saying so.

My Samsung Mobile, Model Number DT S dous 7582 was repaired by Samsung Service Center 3 times. Than I complained to Samsung Customer Care and talked to senior person(complaint number - [protected]), he asked me to trust him submit my phone again to service center and he talked himself with the service center person. I did the same but the problem still existed. I send an email to samsung website I got call from there the executive took me and the service center person on conference and the thing was finalised as " I have to resubmit my phone to service center but they wont do anything and it will be sent to Samsung Technical department for its correction ". But after submitting when queried about status they replied that the technical person of service center is out on training ans his sign is required for sending your phone to Samsung Technical Department so wait for 2 more days. But after a week of submitting the phone when called to service center I got reply that they solved it by themselves and you can take your phone back. The first 4 times of repairing they were unable to solve and after all the complaints they still doing same thing. No value of customer problem. No value of the promises done to the customers by Samsung Service Center or The Samsung Customer Support. as they promised me that they will check the status by themselves and I don't have to worry each time I complained. Check My problem on this link http://youtu.be/Cj4t-7Mtg5E

My 5yrs old TV is not working from past 1 month. I have booked a complaint. My complaint number is [protected]. Customer care team is offering only 35% of the total value of the TV as parts are not available with SAMSUG. Parts are not available, this is SAMSUNG problem then why should I suffer? If you can’t rectify the problem in my TV then I want a re placement TV. Because I can’t afford a30K TV. I need a immediate solution for this.

We have purchased a Samsung split AC (Model : AR18HC3TYURNNA & Serial No : 0318PPCF300018D) in April 2014 and from starting when ever we switch on the AC it omits a foul smell. We have raised around 6-7 complaints. Various Samsung Engineer came to my place and sprayed various high intensity spray. However there was no impact then they took my AC to service center and changed Coil of my AC still same issue persists. When we requested for refund or replacement they started making various excuses and are not providing me replacement or refund or any solution.

DEAR SIR, I HAD LODGED SERVICE REQUEST No [protected] DATED 30 AUGUST 2014 WITH SAMSUNG FOR REPAIR OF MY WASHING MACHINE. INSPITE OF MY REPEATED REQUESTS TO LOCAL SERVICE CENTRE, CALL CENTRE, ONLINE CUSTOMER CARE EXECUTIVES, SERVICE ENGR HAS NOT ATTENDED TO MY REQUEST TILL DATE CAUSING MENTAL HARASSMENT AND FRUSTRATION. I AM STAYING AT DEOLALI CAMP, NASHIK DISTT. SERVICE CENTRE AT NASHIK HAS BEEN PROVIDING MISINFORMATION FOR PAST THREE DAYS THAT 'ENGR IS ON THE WAY TO ATTEND THE REQUEST AND SAME WILL BE ADDRESSED BY EVENING' BUT EVEN AFTER 10 DAYS CALL IS YET TO BE ATTENDED. SO FAR I HAVE MADE 3-4 CALLS TO LOCAL SERVICE CENTRE, 3-4 CALLS TO CALL CENTRE, 3-4 ONLINE CHATS AND SENT TWO EMAIL TO SAMSUNG EXECUTIVES BUT ALL IN FUTILE. WHENEVER EXECUTIVES PUT ME IN CONF CALL WITH SERVICE CENTRE TO PROVIDE AN UPDATE, SERVICE CENTRE GIVES MISINFORMATION AND MANAGE TO GET AWAY. THIS HAS HAPPENED 4 TIMES SO FAR. IN CASE IF YOU HAVE A SYSTEM TO TAKE THEM TO TASK, PLEASE ASSIST ME. MY MOBILE NO [protected] REGARDS MR A K BORAH

Dear Sir/Madam, We bought a refrigerator in March 2014 and now the tray glass was broken while cleaning inside fridge, But we dint put any pressure to break while washing only broken. When i called to Samsung customer care they took the complaint no and told that Tray glass will replaced with no cost becuase it's under warranty period. So now the executive is telling it will chargeable. So please take action on this. Product bought from Adshishwara Banashankari store in Bangalore Complaint Register Number Ref: [protected] Product Name: Samsung refrigerator Please let me know if you need any clarification / information. Thanks, Gourish [protected]