Samsung India Complaints & Reviews

Dear Sir, This mail is regarding SAMSUNG 32” LED(Model no UA32F5100ARMXL) purchased by me on date 20th May 2013 in name of Roy Varghese(my cousin). Within warranty period Unit failed twice and complaint got repeated within one month time. I am shocked that at the time when it was repaired last the LED Screen was replaced by person driving the vehicle ( Tempo driver )who came along with LED panel. While fixing the screen I found the fellow was not able to fix the screen properly and i have to guide him to fix the screws properly, As a result the TV set has failed within one month time of last repair. I am not expecting this kind of service by brand like Samsung even after buying product worth Rs. 36, 000/-. I request you to immediate look in to this and straight way replace my faulty peace with complete brand new TV set. I am also a part of CROMA extended warranty for Acer Laptops and providing best services to Acer Customers. Please confirm your action on highest priority and reply my mail. Complaint was handled by MBS services, Panvel, ref id:[protected]. Regards George Thomas email id:[protected]@newtech.co.in [protected]

Hi, Myself karthik [protected] - Not received good response from service center - Aundh - Pune, issue with my display 3 month before i took new one (Feb 1st 2014) got again problem with in 3 month went to the same service center to check but the Technician - Santosh told to bring charger at that time he did not even register my case assured me that he will help in next day on May 3rd again i took along with my charger to check, waitied for around 10 days but did not get response, i went again to check they told display need to keep new one. I requested their manager about my concerns name ( Amol - +91 [protected]) he told he need 24 hours to check but tried few days not even pick the calls, it is very disappointing with their behaviour, when i spoken to manager he told it is not my mistake but money matters. Can you please take action Final Conclusion: they did time pass to charge My Questions: When we are getting ticket generated for Queue why the people did not log my complaint (before my validity) ? why i did not get call from them? Why they are hidding answer when i am raising my concerns? they waitied for more than 1 and half an hour to give this type of resposnes?

Myself Arpit Gupta from Noida, i am experiencing samsung very bad and difficulty in service of my samsung Grand. please look into the issue and resolve it, i will never buy a samsung product from now on as this is the worst possible service a customer can expect. please look the Matter ASAP. Thanks Arpit Gupta Mob : [protected]

I had purchased 40” LED TV from Electro Mart Stores Pvt Ltd, Sector-18, NOIDA on 20/11/2011 believing SAMSUNG is the best quality product. After 16-17 months TV started giving display related problem (Samsung complaint No. [protected] dt 09/06/2013). Samsung Engineer visited to attend the call. Engineer pulled-out flat L-shape cable, cleaned contacts of both end of cable and reinserted the cable. Demonstrated working of TV and raised invoice of Rs. 1124/=. After few months TV again started giving intermittent display related problem. I had raised the complaint to Samsung India CEO Office for the same (Comp No. [protected]) and Samsung Service Engineer visited, checked display after switching-on TV and confirmed LED panel as defective. Samsung Service Center has emailed quotation of Rs. 23, 885/= dated 08/05/2014 to me for changing LED Panel. I Don't think LED Panel is defective. I am getting feeling that Samsung is cheating indian people with low quality. For a TV Purchased for > Rs. 65, 000/=of Samsung brand I did not expect to spend Rs. 1124/= just after 16-17 months and again Rs 24000/= after hardly 10-11 months usage proving that my belief in SAMSUNG was wrong. I am not expecting that most expensive part of TV (LED Panel) of Samsung brand TV should fail in such a short span. According to manufacturers, a LED TV has a lifespan of approximately 60, 000 to 100, 000 hours (continuous use), representing between 4 and 10 years (active use). Please do the needful to replace Manufacturing defective LED Panel at free of cost. Rs. 65000/= is a huge amount for a middle class family. I hope that you will help me in this regard and give me a warm response regarding this because this is actually exit for the customer in the consumerism. Model: UA40D5900VRMXL S/N: 20583ZEBA00675 Thanks & Regards, Rohitash Singh [protected]

Dear Sir / Madam I'm Bakthavathsakan K.N working in traveled to Tirupati, I have lost my mobile near Luggage Counter in Tirumala.I have been asked by Tirumala Police to lodge complaint through online. I will provide my IEMI no below, I request you to kindly track my mobile and submit it to me. Please help me sir. Here are my details: Name: Bakthavathsalan K.N Address:"Sarathy Nilayam", No. 31, Car Street, Triplicane, Chennai - 600005 Phone model:Samsung Galaxy S4 Mini I9192 Make:Samsung Last used No.:[protected] E-mail for communication: [protected]@gmail.com Missed date:11/05/2014 IMEI No.:[protected], [protected] Please contact [protected] for any corrspondence

Hi, It has been not even 5 months since I bought my first Samsung phone after being a long time customer of Nokia. The new phone is lying with service center now waiting for a replacement for the mother board and few other parts. Service center is not able to fix the problem - the phone is not turning on. I am afraid of the quality of the replacement parts now. What is the guarantee of the new mother board? What if it fails after warranty period. Can you think about providing fresh warranty of the replaced part? Alternatively, Since this looks to me as a major fault in the phone (almost 80% of the phone, as per the servicing center), may I request a complete replacement of the phone? Please get back at the earliest possible. Regards, Shibu. [protected]currently I can be contacted at my friend's no:[protected] (I have also sent a complaint email to you using this link : https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGener...⇄

Just now I had chat with your customer care senior official. He completely denies considering the matter for the panel issue for the product of my tv which cost me Rs.41902/- as expected. As I told you earlier I don’t have any other option than to replace it for whatever cost company demands and sell of the product and to go for some other good brand in the market but you taught me a lesson to always go for sony which I used to do in the past. Complaint No. [protected] Model No. UA 46ES7500 RMXL cONTACT [protected]

Hi, Exactly 1 Year ago I bought Samsung Galaxy S III with lot of expectations and I'm completely enjoyed with that mobile. But slowly battery run time got reduced and finally now it is showing 40% and after 15 minutes showing 0%. I'm getting only 3 hours battery life for 100% charging and when I went to service centre they are not responding properly. So can you please solve my problem ASAP...

i have lost my mobile and i want to block my mobile by using the imei number. Dear Sir, I lost my Samsung GT-19070, Color is White on dated 16th may 2014 bearing IMEI Number [protected] at Veera kumar, Tamil Nadu. I request to block above given IMEI number. Please update if any on [protected]@gmail. com...

dtd 16 april purchased samsung tv 32-f5500 from reliance digital show room andheri saki naka times square bldg. tv was installed dtd 20th april. 14th may exactly after 25 days tv got mistaken, on my complaint samsung person visited my place dtd 15th may & said display/panel needs to be changed. i visited reliance digital 2 times registered complaint under the ref#[protected] & [protected] registered complaint with samsung dtd 16th may under reference#[protected]. i need tv to be replaced since this was just 25 days purchased. or part to be changed immedaitely without any delay. this tv was financed by BAJAJ, i have no intention to hold their payment. i will spread the news not to VISIT RELIANCE VISIT RELINACE DIGITAL, as they were not helpful when visited showroom. together will speard news for samsung as well if i dont get replacement. rgds/santosh gupta [protected] / [protected]

Purchased an AC Product no AR12FC5UAEB MODEL NO: E209PPID300593, Sl no: E210PP0D30D364 from Shiv Mani Electronics Nimpura /Kharagpur -721304 Mobile No: [protected] E-mail ramesh.[protected]@gmail.com Paid Rs 31000/ ( INCLUDING FITTING CHARGES ) -through bearer cheque on 22.04.2014 whereas Bill issue for Rs 22000/ under exchange offer though no exchange was offered. The show room owner applied Hot Summer offer and got message to win a samsang care voucher worth Rs 3000 . I approached to the show room owner for the same but he replied nothing can be happened after 48 hours but he will try to arrange the same by take up the matter with higher Sam sung authority. The Same AC is available from other show room @ Rs 24500/- I do not know what to do except to file a case in consumer court.

Last November I got Samsung galaxy S3 mobile, Which was working fine for 1 month. Later I Battery back up became poor. Full battery didnt last after 5 hours, even though there were no internet and long calls etc. Gave service 5 times in last four months. But of no use. Also response given by the samsung customer service centre was so worst. They are blaming the service provider for Battery performance. My mobile number is +[protected]

My Complaint number is [protected], and I put a request during my complaint that your representative must come before 1230 hrs and after that we would me in a situation to allow your representative to come and repair my washing machine. But the customer care is not ready to listen my request and the representatives are calling after 1300 hrs and refused to come before 1130 hrs. I requested customer care to connect to your team leader / manger they refused to do so and put my call on hold / transfer the call where no one picks up the call. I am unhappy with services and unprofessionalism. Please consider my request and your representative before 1130 hrs Look forward for a positive response and please attend my complaint at the earliest. Thanks, Pankaj Yadav [protected] & [protected]

To whomsoever it may concern, I bought a 40” LED TV in Samsung Digital Plaza, Omega Electronics, Porur for Rs.53, 500/- on 31/10/2013 (Billed for original rate Rs.55, 900/- attached). After exchanging my old Samsung TV for Rs.2000/-, the amount I need to pay came Rs.51, 500/-.I wanted to convert this amount to EMI with 0% interest & 0% processing fee. I enquired with Mr. Alfred (Mobile No. [protected]) who is in charge & he assured that there will be no interest for the EMI conversion, since it is swiped in dealer owned EMI machine. So we tried swiping the amount of Rs. 51, 500/- using my HDFC Credit Card, but the amount got rejected for the TV model we selected. So we tried with a higher price model of Rs. 61, 900/- & they returned the difference in balance of Rs. 10, 400/- in cash. But the EMI slip was mentioned as 5% cash back (Rs.3095/-) and the remaining amount of Rs.58, 805/- I need to pay with 13% interest rate in 12 EMI’s (EMI slip attached). Per month I need to pay Rs. 5252.30/- + Service Tax & Cess Tax which comes around Rs.80/-. This means at the end of 12 months, I will be paying an amount of Rs.63, 987.60/-. My question is why I need to pay an additional amount of Rs. 2087.60/- (63, 987.60-61, 900) giving false statement about EMI without interest? I would have bought some other brand in other shops with 0% interest. I even raised a query with Mr. Karthik (Mobile No. [protected]) who is Area Sales Manager on 23rd December 2013 once & again I reminded him on 30th December 2013 about this issue. He told that he is waiting for the reply from Head Office. Please look into this issue at the earliest & try to revert back my extra amount of Rs. 2087.60/-

I have purchased a Samsung Refrigerator on 21 Dec 2013 from Tata Croma Store.After the purchase as there was winter season freeze usage were minimum and when i started using properly in the Month of February 2014 i faced the following issues :- 1)No cooling in the entire freeze. 2)Ice were not getting frosted. 3)Foods were getting spoiled. 4)Excessive sound. After that the Technician visited from the service centre and recommended that the freeze Gas is not working so need to fill the gas and the same was filled in the month of March.After that on the same day after few hours i noticed that there is excesssive cooling in the refrigerator and the sound problem was also still there.Again i logged a complaint then the Technician visited and asked to go for the replacement for the thermostat and other part as well and when i refused and asked for the replacement or the refund then the Samsung, Customer manager Pankaj Talwar ( p.[protected]@samsung.com) called me and conveyed that we will not be repalcing the refrigerator and you can do whatever you want.they have threatened me over call. After that one of the Executive called me & told that they will be sending the Expert from their team and the repairing can be carried out, The expert came and recoommended to replace thermostat and other relevant parts and same was replaced on 8 May 2014 after which again issues arised after 2 hours and again case was logged on 9th May 2014 and the technician visited and found that there is no cooling in the entire refrigerator and he recommended to again go for the gas filling.After that he told that you will be getting a call for further action plan. After that also i didnt get any call from any team and my refrigerator is completed dead. In this case my concern is that the refrigerator is having the multiple issue then why the samsung is unable to refund or replace the refrigerator. Why the Customer Manager Pankaj Talwar having email id p.[protected]@samsung.com is threating and arguing the customer but not taking up the issue with the concerned higher management & providing the permanent solution. Due to this case my personal life is very much distributed as they are providng the correct foolow up and solution so i am unable to go for the new purchase as well. I have purchased the refrigerator with cash payment without any discount from Tata Croma, DT City Centre Mall Gurgaon.Even the Tata Croma has also recommended the Samsung team to refund or replace the product if they are unable to provide any fruitful solution but there is no proper action being taken by the Samsung Team.

Hello,
Since a long time my hand set is getting auto switch off and i went to service center 5 times and maild @ samsung 6th times and after all they are not being able to repair my handset hand set hence I want my money back asap.
They have changed my mother board twice with in 20 days. still the problem persist

Regards
Ujjwal Das
[protected]

There is a problem with my device "Grand 2". There is a problem of blank display. I purchased my device on 16/4/2014 and within the 7 day replacement warranty i have informed the Samsung service center about the problem (on 19/4/2014), but not having solution (reason the update was not available) they gave me the other date and told to visit us on 22/4/2014 still the product was under replacement warranty. Visiting there they have updated or (formatted) my phone 3 times but still there is a problem of blank display. 1st time after using it the problem still exist even the 2nd time there was no solution and the 3 rd time the told me to keep the power saving mode off and keep the auto brightness at the level of 5. but even aftre doing so the problem is there . why should i do this?? had i bought a defective product i would be using the product at my convenience level. As I would like to prefer to use it. Now the mobile is with the company from around 8days (2nd of may) causing a lot of inconvience and trouble. There was a regular vist to the samsung service centre but still.the resonse was negative. The complain is registered in the name of Akash Burad at surat samsung service center located at Majura gate. I have purchased my mobile from Bhatia comm. and retail (INDIA ) pvt ltd. having IEMI : [protected] Kindly help me out with the solution .

dear sir/mam i have problem of network problem in my mb. from the purchase of date 19/10/2013 .i deposited my mb.4-5 times in the samsung care center but same problem persists. the mother board of my mb. changed and i took back from center but mb. shows again same problem continuously from date 05/04/2013 even after change of mother board .i spend much money rs.23000. company do not solve the problem even i deposited my mb. many times company wasted my much time and my causal leave by depositing mb. in care centers again and again because the centers are 30 km away from my home. i am a govt. employee i have some job sheet no. the job. sheet no. [protected] on date 31/12/201 and [protected] date 18/03/2014 and the mb. sr. no. is RZ1D940Y1EN and ime no. is 353743/05/399544/3

Hi, I always perceived Samsung as an organization which was well run, with service centers to cater to the wide variety of products and their issues. I have an split AC model of 1.5 tons which is out of warranty. Ever since I have purchased this AC, barring a period of few months it has never ever run smoothly. The problems of noise, frosting, uneven cooling, and compressor burning out; all these events occurred in a period of 4 years. Compared to my other AC's which are of Carrier, Voltas, LG, and most recently Hitachi make, I had lots of issues with samsung alone. To offset these problems, I expected at least prompt service when I am paying for the service visits. I don't get visits as per the times outlined, nor the problem is resolved, nor do I get clear/partially clear feedback regarding when I can expect any results. The Indore service center (EXL tech) management/reception attitude is offensive, with them telling me to call up the maintenance engineers myself and follow up with them on a daily basis to be assured of a visit. As a saving grace, at least the maintenance engineers and technicians are pleasant and nice to interact with. However, whether they are overloaded or what exactly is the problem, I cannot say for sure, but this should change as it is tantamount to mental harassment. This augurs poorly for samsung, as it has definitely changed my perception of Samsung and its products, which heretofore I thought as being reasonably priced, and good value for money while offering overall good quality. But because of incidents like these, I personally have taken a decision not to buy any Samsung product until I get assurance of strong service and support.

i have purchased samsung
led tv on 8/5/2014 from telu ram &son yesterday samsung service
engineer came to install led he open the led from carton box he it wall
mounting stand is not proper i bringing other one after that he did not come
back i ring him four time he replied me you go and complaint my any where i
will not install.

than i approached to your castomer care they said tomorrow
morning our service engineer will come but not come til now i request to you
pl.pick your led from my house block no 3 h.n 2 housing board colony solan and
return my money i don't want samsung product in future and i will suggest to my
all none don't buy samsung product. your service engineer no. is [protected]

revert back to me cell no. [protected]

mail id. [email][protected]@rediffmail.com[/email]