Samsung India Complaints & Reviews

I purchased a Samsung LCD TV (LA32D481G4) 2.8 years back for Rs.30000.00, 6 days back suddenly there were sound but, no picture so i called the techician who opened the LCD after few minutes of checking he said that it is the panel problem. and told that the panel has to be replaced and will cost me 11000/- for a new panel. I have came to know about many problems regarding Samsung LCD and if i knew it earlier i would have never booked samsung LCD . but I swear I will never purchase any Samsung product in future. Why should I spent 11000.00 rupees on my 2.8 yrs old LCD.after spending 30000.00 rupees.samsung should have provided any better opetion on this . On the other hand if we they are giving 1 year warranty on LCD and after 1 year if the LCD is down they are making have money on each and every LCD by provinding cheap quality Pannel. It's a eye opening warning for those who are going to buy Samsung LCD. Request you to please help me in this. Tushar [protected]

From, B. Rajesh Salecha F/o, Abhishek. R. Salecha 1, 2 Stringers Apartment, Stringers road, F-3, III Floor Periamet, Chennai -600003 Ph:[protected]/[protected] Date:[protected] TO WHOMSOEVER IT MAY CONCERN Sir, Please be informed that as a consumer of your product under Electronic Home Appliance category, my son Abhishek.R from Chennai had lodged a telephonic complaint stating the Refrigerator was not cooling enough especially in the vegetable box area beneath. Please read below the stages of events that had occurred since then:- I was initially asked to change the temperature of the refrigerator verbally over phone & observe the change in cooling and revert. Unfortunately this trouble shooting method did not impact in anyway. Gradually it also went dry and the cooling or chillness at the freezer area too went zero. We made a second call the next day & were assured that a service agent would turn up to look into. I had confirmed my residence address along with specific mention of landmark near my area, when I was asked. I did receive a call from the service agent stating that he was indeed at the said landmark & was seeking further guidance to turn up to my address. Hours passed by and me and my family members were amused that he still did not turn up. I then made a call directly to the service agent’s mobile number to seek his where about and was shocked at his refusal to turn up and hear his reply. He said since my residence does not fall under his/service company’s authorized/appointed jurisdiction he cannot attend to my issue. This is insane to deny or decline a consumer request. We were then informed by one M/s Jayam Agencies, Chennai that an engineer would turn up at my place to look into the issue on priority basis which he eventually did but as per the service company’s convenience on a Sunday morning, 24th of May 2014. We pleaded earlier to look into it on Saturday the 23rd as things kept in the refrigerator were beginning to get spoiled. That day a litre of milk got spoiled because of the delay incurred. On his arrival, all he did was clean the bush from behind as it had accumulated sufficient dust. Post he completed his task, he said he would keep the refrigerator under observation for the day and also changed the temperature level. Moreover, he himself refused to take the service charge and said that he will collect that the next day. This was 24th of May 2014. The next day, 25th another service engineer had come and had just inspected the refrigerator casually and said all was OK with it. My refrigerator now makes a loud wobbly noise because the first engineer seems did not shut something properly & we do not know what is amiss. I strongly condemn the attitude of the service agents & its employees. It’s a shame that I’ve been taken to the dogs and made literally beg to attend to my issue since then. My family has been tortured and harassed every day since then till date on false assurance of seeking immediate remedy to the complaint stated. We are been taken for a ride whenever we have complained to the concerned authority over the phone. I have since then made numerous calls to the service agents but they refuse to come to attend my problem just because they are not sure of my area or the area does not fit into their scheme of things & make wild allegations that I refuse to pay a service fee of Rs 281 or so and the area is not under their scope of work. CSR over the phone too do not speak properly with us & treat us as if we are any miscreants’ up to some mischief. We are unable to escalate this issue over the phone as the agents refuse to even give the line to the next level of contact. As a consumer we fail to understand that when a complaint is made to Central dedicated complaint number, how on earth a consumer/complainant know to which area does he fall under for the service agent to cater. Should we now choose our area of residence per the convenience of the service company? Is that now our look out to see the feasibility factor of the service agent/service company? I hereby inform that this e-mail along to you, a hardcopy has also been presented to National Consumer Disputes Redressal Commission (NCDRC) and District Consumer Forum (DCF). Please find below my details first up to get an insight into my case of MISHANDLING, HARASSMENT & AUDACITY TO REFUSE TO SERVICE my Samsung refrigerator. Acc no: [protected] Model No: RT 44MAMS SILVER Complaint number: [protected] Dt. 19/05/2014. I look forward to your reply & co-operation as well as a reply on the same. B. Rajesh

Hello Sir, I am Sudhakar Reddy T, we purchased Samsung double door upper freezer Bio fresh.. which was not getting cold and all items are spoiling. Please contact me my mobile: [protected] and please repair to my samsung refrigirator bio fresh. Sudhakar Reddy T J.P.Nagar, Bangalore. contact number: [protected]

I had booked Samsung gear 2 through samsung estore on 21 May 2014.Product was in stock As per the site.8 days have passed till now there wasnt any single call(maximum 7 days to get product as per site)i confirmed the product through consumer support toll free number(24 may) as there was no response .Not even a single mail or phone call was done by e store.product has not been shipped even after 8 days My order id:1258041 Now estore consumer support no. Is not responding. I want to know Present status of product and date lf delivery of product

I purchased a Samsung LCD TV (LA32D481G4) 2.8 years back for Rs.30000.00, 6 days back suddenly there were sound but, no picture so i called the techician who opened the LCD after few minutes of checking he said that it is the panel problem. and told that the panel has to be replaced and will cost me 11000/- for a new panel. I have came to know about many problems regarding Samsung LCD and if i knew it earlier i would have never booked samsung LCD . but I swear I will never purchase any Samsung product in future. Why should I spent 11000.00 rupees on my 2.8 yrs old LCD.after spending 30000.00 rupees.samsung shold have provided any better opetition on this Request you to please help me in this. Tushar [protected]

Respected Sir/Madam,
I purchased a Samsung Smart LED TV on 28-March-2014 from
Dawar Samsung Plaza M.G. Road Gurgaon, within 15 days TV display issues
Occurred and I raised a complaint in Samsung Support Center, while
raising I asked them to replace my TV with new one and they told me that
you can even request for full refund of money but let engineer see the
problem first, engineer came to house and saw the problem, I asked
engineer also to replace my TV but He repaired something and TV display
was resume and he told me that this problem will not happen again and if
so we will replace it, I went on leave for 20 days and when I came back
and saw the TV the same problem is occurring again and again, display
is too much irritating and again I raised the complaint no. [protected]
and ask them to replace my TV they said let the engineer visit, I
received a call from engineer and he said, we need to repair it and we
will not change it.

After buying costly product and paying Rs 60, 000/ + we don't get proper
product and they have delivered faulty product, so raising complaint
here with a expectation for a quick help. Please help me out to resolve
my issue.

Thank you !

Regards
Ram Chauhan
Gurgaon

Hello, My washing machine is not working since last 15 days. I called service center & mechanic told he need some drainage motor to resolve the issue & than after 8-10 working days after repeated reminders they told us that now the machine parts are available. But up till today no one has bothered to come & repaire the washing machine. Pls. look in to the matter we r facing lot of problem in our daily household work. My complaint no.--[protected]

complain no [protected], Sir Very sorrilly informing you that last year may 2013 my refrigerator stop working on complain local service center checked my refrigerator and diagnose internal leakage and advise me for refund by that I purchase a new samsug refrigerator .Since then the samsug people making me fool they took three to four time photograph of my freez two times my cancelled cheque and done nothing.Samsung is reputed company world wide and this type service shows some where poor management.

Day before Yesterday my mobile was functioning very well. Suddenly it got hanged nd switch to restart, nd it was restarting again nd again. For this problem I brought my mobile to Samsung service centre and there instead of solving my one problem thier engineer made two more problem he missplaced/damaged one part and blamed me for that. But its truely wrong, because its my new phone and it never be opened, it is opened today for the very first time, and you can think of yourself if any part is missing in the device then how it could work. ( its not human body that if one kidney is missing, man could be alive with another one). After that I called Samsung helpline no. For the same problem, and he suggested me to show the phone to another service centre.so I took my phone from that service centre. And I found a new problem. That display of my phone had been gone its only white nothing else. And at this point I want to tell that " he didn't told me about lcd damage" I was watching that he was pinning something to lcd to make it work but he failed nd didn't informed me. Later on after a large argument nd conversation he accepted his fault but still he is not accepting that he had missed one part of motherboard . And I am very sure about it that its totally engineer's fault. He misplaced or damaged that part from mother board and blamed me. I want a quick response. Please help me for this problem.

i have purchased Samsung galxy tab 3 Model no (SM-t211)Bill number([protected]) on 13 th of may, i used this phone for one day and its start giving me problems(Heeting, Auto restart, working very slow bluetooth device is not connecting)i submit this phone on 14th of may from where i purchased it, they suggest me to go to the samsung care, i visit to the samsung care and handover the phone to them, after three days i called them and ask for the status then they said its working fine but i check the same and i found the same problem on the phone. i called the cx care and update all to them reference number is([protected]). i request samsung to change my handset but they are denying for the same.

Hi, My name is Vishal Sabharwal ([protected]), i purchased a samsung note 3 on 28th october 2013. Since last month, i have been having problem with my phone, my phone is under warranty and even been covered for accidental damage for 3 yrs. I have already given my phone thrice to the service centre, and everytime it comes back, it works fine for a day and then again the same problem...Pathetic customer service at samsung service centre. I got my phone back again on last wednesday i.e 02/04/2014, again it worked for the day and then went dead again. This is pathetic the phone has gone to service centre 5 times now, i am so pissed off i paid Rs 48, 000 for this handset and i have not been able to use it for last 1 month, everytime it comes back i upload all my data which takes around 3-4 hrs and after that i goes dead again. Either give me a replacement handset, because your people have not been able to solve. the problem, the handset has been given 4 times. I have given my handset 5th time on thursday i.e 03/04/2014 and still haven't got it back, no one is ready to pick my phone up or to tell me the status...this is just pathetic service. The phone was given 6th time on 24/04/2014, i also have the job number, this is just ridiculous. The Phone has againg gone dead i.e on 26/05/2014 and it wont turn back on again, same problem which i have been facing. I really dont have the time to be in service centre every month, i want the phone to be changed as simple as that. Or else i will have to file a case on samsung for harassing the customer. Samsung Note 3 N9000 [protected]

I bought a Samsung galazy grand 2 fiev days before. I am unable to charge it, also the service center in Ghatkopar is pathetic. Non friendly, unproffesional peole there. TO add to it there no electric power supply in service center from two days!

sir,
Customer humble request you to that customers bought freeze date 10/05/2014 samsung company model no. RR1914BCASE/TL, Serial no. 09154ZAF324915X Rs. 11600/- from Rathi and suns new block shivpuri, that is bill no. 502: Customer have guarantee card also but customer could not use the freeze 2 hours. Customer have complained it samsung toll free no.[protected], that's complain no. [protected]. Customer went to complaint it in Rathi and suns company where bought but Rathi and suns company said that you gave money and we gave you freeze now ours work has finished . Rathi and suns company advice me that you should it complain samsung company hence customer complain it samsung company but is company pay not attention customer complain. then customer went to near the lower and lower adviced that consumer form will take time in more than one years.
please tell me what do customer because customer's money waste. Please sir pay attention it because customer have deeply problem for technical problem in freeze.

Yours faithfull
Kushal Jain S/0 Late. Mr. Ashok kumar jain
chaudhary mohalla kolaras
distt. shivpuri M.P. Pin-473770
Mob.- [protected]

Dear Samsung Team,
We were purchase FRIDGE in Sept-2012 & fond problem on 24th of May-2014, than we have register online complaint on dated 24.05.2014 above 10.40 AM, (Complaint No.[protected]), person who come for attend to complaint on dated 25.05.2014 he checked all parameters & declared Fridge Compressor will be change, which is under warranty/ Guaranty.We have request him for change to as soon as possible.Now today 27th of May, but could not received any response from local complaint office Haldwani Uttarakhand (PH. No.[protected]. After taking to local office yesterday, he told that we are looking shortly.We need your help for shortly action.
THANKS/REGARDS
Y.P.TRIPATHI
RUDRAPUR
UTTARAKHAND
Cell- No.[protected]

Hi All,

A Samsung Galaxy Grand DUOs (GT-19082) hand set bearing IMEI No. [protected] has been stolen in public transport city bus in bangalore, India on 19/05/2014. Need your help in blocking the IMEI number of the phone. Reached out to police on the same date and a written statement has been registered with the police.

Thanks and Regards
Jagadheesh.

This is to inform you that i purchased grand on 6th may 2014 i am facing
Problem that some times while making incoming outgoing calls i m unable
To receive sound and also mic not working i have reinsert the sim and
Restart it i have faced problem from the time of purchased at that time i
Think that i have not inserted the sim properly but after some time
Problem came again and today also problem came than i vsisted service
Centre they have opening the phone physically and said there will be
Software problem. I have given my hard money to buy a brand new set not
Form defected set so i request you to provide me doa or i have to take
Legal action against your company also requested you to call me a soon
As you receive my request for brief details
Also having hang problem

Customer care/ service centre says its already 20 days we cant help you

Please help me to solve the issue


Aakash mangla
[protected]

I, Mohit Bansal has purchased a samsung split ac 3 star, 1.5 tons from big big bazzar, ambience mall, gurgaon on 3rd May 2014.

After doing several calls on samsung call centre they sent a person for installation on 10th May 2014 after 7 days.

During the installation installation person took 3420 Rs. Exta for copper wire & Rs. 700 for ground stand of outdoor .

Once they installed the AC they informed that cooling will be done in 1-2 hours and they left .

But cooling was not done . So I registered a complaint to samsung on 12th May 2014 with complaint no - [protected] . After that samsung engineer visited 4 times from 13 may to 17 may and every engineer has just given different excuses . And finally they told that your compressor is damaged.

Then they sent a product specialist but he checked nothing and just asked problem from me and talked with previous visited engineer and then informed that your outdoor is damaged .So I can not understand why he is product specailst if he has not to check anything .

Now that product specialsit has taken docs ( cancelled cheque, my id proof, invoice copy ) on 17th may 2014 and they informed that I will get a new AC either in 3-4 days or will get my money back in 5-7 days .

Now from 17th may these samsung person has asekd 10 times docs from me in last days and has visited home without taking any appointment.
They did not call anyone and direclty go to home to ask for the docs . for one doc they came 10 times .

They are not replying for mails .They are cutting my calls . They are not giving any response .

Seriuosly they are the worst in service .

I need my money back as soon as possible or they replaced my ac with a good one.
Mohit Bansal
[protected]
[protected]@gmail.com

Hello There, I have Samsung Galaxy Note 2 phone. My phone's ringer was having very little problem (sound was cracking). So I had submitted phone on 19-Apr-14 to Samsung customer care for repair, under warranty period. Customer care engineer had changed my phone motherboard (PBA Change + Ringer change) without informing me. Phone was also upgraded with android version 4.3. My phone was returned to me on 28-Apr-14 Once I received my phone, it started having network problem (no n/w, caller get switch off notification when phone is on), WiFi and other problems. I visited to same Samsung customer care shop. They again upgraded android version to 4.4.2 but it did not work (since I feel it is h/w problem with replaced part). So I have again submitted my phone on 24-May-14 I am worried as now warranty for my phone is expired. It looks like phone repairing was not done properly during warranty as I was not informed for motherboard change during repairing, and it was informed while delivery. Since I was not in favour of replacing motherboard. How can I escalate this to Samsung so that I can get appropriate solution. They are also not ready to replace new motherboard with old motherboard (that was working) Can you please help me on this. Look forward for your help Samsung Service Center Details Service Center: [protected] Prayag Services Office No. 2 Westend Shopping Opp D-Mart Aundh, Pune - 411007 Thanks, Manish

Hello, . I HAVE BEEN USING YOUR MANY ESTEEMED PRODUCTS FOR MORE THAN 10 YEARS AND PRESENTLY SOME OF THEM ARE AS UNDER__ 1 AIR CONDITIONER 2 FRIDGE ( TWO ) 3 WASHING MACHINE ( 2 ) 4 MICRO WAIVE 5 LED TV I HAVE PURCHASED AN AIR CONDITIONER IN JUNE 2012 WHICH WORKED ONLY FOR TWO SEASONS . I HAVE COMPLAINT TO LOCAL SERVICE PROVIDER WHO IN TURN SENT THE SERVICE ENGINEER . ONE ENGINEER FOUND THE PROBLEM OF GAS LEAKAGE AND WENT BACK TO ATTEND THE SAME FOR FILLING GAS WITHIN 2 -3 DAYS BUT AFTERWARDS ANOTHER ENGINEER CAME AND HE FOUND OTHER PROBLEM OF COOLING PART ALSO AND TOLD ABOUT EXPENDITURE OF RS 11000 TO 12000. AFTER HEARING THIS IT WAS SURPRISED TO ME HOW SUCH AN ESTEEMED BRAND CAN BECOME NON WORKABLE WITHIN 2 YEARS OF PURCHASING THAT TOO USING VERY CAREFULLY. AS THE SUMMER SEASON IS ON PEAK AND MY SMALL CHILDREN ARE STUDING THEY ARE UNCOMFORTABLE DURING THESE DAYS WITHOUT AC SO KINDLY LOOK INTO THE ISSUE AND GET IT REPLACED OR REPAIR THE AC IMMEDIATELY . HOPING YOU MAY LOOK INTO THE MATTER AND DO THE NEEDFUL. REGARDS, N C SHARMA C 36 INDRALOK NEAR P A C ROORKEE ROAD MEERUT CITY. [protected] reply from the mr amit gautam (senior executive samsung) Dear Mr. Sharma, Good Evening!! This is Amit from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 23.05.2014 and subsequent telephonic conversation with your daughter we had regarding your complaint against Samsung AC. We would like to inform you that we have discussed your concern with the service centre (Mr. Gayendera- [protected]) and he confirmed us that engineer will visit at your place shortly, hence we request you to kindly provide us some time so that we can resolve your concern at the earliest. Thanking and assuring you best of our services always. Warm Regards, Amit Gautam Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. now further query and compalint. MR AMIT GAUTAMJI, I CONTACTED MR GAJENDRA AT THE GIVEN MOBILE NUMBER AND HE REPLIED ME SAYING THAT PARTS AND REFILLING OF GAS WILL BE COSTING ABOUT RS 12000 WHICH IS TO PAID. AS I HAVE ALREADY STATED IN MY EMAIL DT 22TH MAY THAT THIS IS PARTICULAR ITEM /PRODUCT RELATED PROBLEM WHICH IS TO BE RESOLVE FROM YOUR END ONLY. I HOPE THIS MATTER IS TO BE TAKEN SERIOUSLY SEEING THE UTILISATION SEASON .I AM WAITING YOUR FAVOURABLE RESPONSE. REGARDS, NCSHARMA [protected] SAMSUNG IS EXPECTED TO RESPOND .

RESPECTED SIR/ MADAM, WITH A HUMBLE REQUEST I WANT TO INFORM YOU THAT I HAVE PURCHASED A SAMSUNG MOBILE MODEL NUMBER "GT -I9070" (SAMSUNG GALAXY S ADVANCE). THE PURCHASING DATE OF MY MOBILE IS 11 -DECEMBER 2012. AFTER TWO WEEKS OF MY PURCHASING DATE THE PROBLEMS ARISES IN THE DIFFERENT FROM LIKE.. 1- HANGING OF THE MOBILE FOR A LONG TIME. 2- BLACK COLOR SCREEN IN A POWER ON CONDITION APPEAR AS A DEAD CONDITION FOR 4-5 MINUTES. 3- AUTOMATIC SWITCH ON/ OFF 4- AUTOMATIC OPENING AND CLOSING OF APPLICATION 5- DISABLE OF POWER KEYS AND SOFT- KEYS. I TALK TO THE TECHNICAL SUPPORT ENGINEER AS WELL AS I VISITED THE SERVICE CENTER TWO TIMES REGARDING THE SAME PROBLEMS. THEY TESTED THE HANDSET AND RETURNED ME ON THE SAME DAY, BUT STILL THE SAME PROBLEM IS OCCURRING. I WILL REQUEST YOU TO KINDLY TAKE MY GRIEVANCE IN YOUR CONSIDRATION AND RESOLVE MY PROBLEM AS SOON AS POSSIBLE. DUE TO THE FREQUENT COMPLAIN IN THE HANDSET IT NEED TO BE TESTED BY SPECIAL EXPERT TEAM. IMEI : [protected] SERIAL NUMBER : 47905265d6193f96 USER NAME: QUAMAR SHAMSHAD IMAM MOBILE NO : [protected] I HOPE TO LISTEN FROM THE CONCERNED PERSON..