Samsung India Complaints & Reviews

To whomsoever it may concern, With the due respect, I Ashutosh Vyas from Indore MP wish you to please draw your attention that I purchased a Samsung S3 Neo phone on May 20 and it was automatically restarting from May 23, I have visited service center and retailer shop many time and puzzled completely and finally on May 31 they have replaced my handset. It was big challenge for me to make them believe that it was really generating problem. On May 31, I got my new cell from company. This was same and hoping good for that but It was also automatically restart on june 2 and i complaint to service center and they have updated some files. Again on June 3 it was automatically restart at 3:37 am. i cant operate a defaulted handset if it is in warrenty period. Now I need my money back from company cause this is really frustating for me to visit 10 time service center. i was operating samsung grand quatro from last pone year and this never generated any problem. but this cell has generated 10 time same problem and company not providing any solution for that. All the photo proof have been attached, kindly give me your immediate attention on this, I am middile class person and buy this mobile on EMI. Retailer Name: Krishna Mobile (Sapna Sangeeta Tower Chouraha Indore) Service Centre: Sapna Sangeeta, Sandeep Ji (incharge) Conatct Person from Samsung Delhi office : Shalandra and Alka Phone 2 Detail: Phone IMEI No. 352607/06/059268/6 Seriol Number: Rz1f50SSmrx I have attached Bill of Phone 1. For the First Phone I have attached Bill. i and my family member will always be indebted for your kind consideration. Thanks & Regards Ashutosh Vyas Mobile: [protected] Indore MP

i bought two double door refrigerator one of it i bought last year in december i am facing the gas problem in both.In every 6 months i am facing this problem .after spending 24000 for each refrigerator i am facing this problem.nobody has extra time to facing this problem again and again.it means that your product is not good.and samsung customer care is too slow .i have ragistered my complain before 6 days but till now there is no action on my complain. from RAKAM SINGH service manager in koncept mhindra contact no is [protected] and [protected].

Dear sir i have samsung refrigerator double door 165 ltr model no RT26M serial no 0460 .two parts of the freez are broken and those are 1- vegetable slide cover, 2- bottle guard respectively. i had approached the company help line for prcurement of these items, the company send engineer to see the broken items. he noted the part nos and told me to provide these items within two days. after two days the engineer informed me that the desired items are not available in company and suggest me to get these items from local market DARYAGANG. i am unable to find the shop from where i could get these items.kindly let me know that is it not the responsibility of the company to provide the broken parts. Due to this the freez is not working properly. i will be very thanksful to you if you please provide the abovementioned items for my refrigerator. looking forward for kind help. MAHARAJ SINGH NEGI 184 D, PKT - E, GTB ENCLAVE, DELHI -110093, MOBILE NO - [protected], EMAIL - [protected]@rediffmail.com

Samsung 600 Ltr RS21HSTPN1/XTL Side By Side from day I took it it not working good and poor sevice man can not solve the problem just vist and drink tea and go never thought this thing with samsung company it's 80, 000/- then also company is doing like this. From last 25day there r returning my cheque to me . And now the shopkeeper is ask 5000/- Rs if I want the cheque I never hope all this from a samsung company. Is samsung is sleeping or what ?? Is Samsung company is BIG or small acting like small vendor

Dear Sir, I am one of your Pioneer Customer of Samsung & using almost all the Category of Samsung Brand & was getting Very good Quality of Product as well after sales Solution. Here I would like to draw your attention that recently on 26th May 14 I purchased Galaxy S-5 Black Model G-900 (IMEI No.[protected]) through United Electronic. After purchase of very next day it was notices that there is an issue of intermittent hang & over Heating while using the set for voice call conversation & not downloaded any other video application till date. Since I was in up country town hence visited your service centre on 30th May & reported the problem after checking the same they wanted to update the software for which I denied & requested to replace the Set since issue arrested very next day….. On which they said let us have the word with their Area Manager & will revert but after waiting a 2 Hours no response given by service centre & finally I took the set & dump the set at Dealer. Here my concern, Service centre totally ignored the Fact & without even checking thoroughly declared that there is no problem & you may speak to anybody this will not be replaced…. Could you please explain why should I allow for even software updation which was just purchased 4 days ago? As mentioned I never had such bad experience of Service support in past hence strongly request to please replace my set to have Trust in Samsung as Best Product with Good after Sales Support. Thanks & Regards, Mohit Raghuwanshi [protected]

Dear Team Samsung, I have purchased this washing machine almost four years back and it was running fine, until recently, I am facing a lot of trouble with the knobs (water selector and spin dry timer). The water selection knob is automatically shifting from one mode to other, resulting in water getting filled from dry tub to wash tub. And the spin dry timer knob is not working properly. Also the water in the wash tub is getting drained out automatically. For the said problems I have tried all your service numbers given in your booklets. I also tried to seek help from the authorized dealers and other agents of Samsung, but all gave deaf ear to all my requests and did not turned up to resolve my problem. I never expected this kind of post sales service from such a renowned brand like Samsung. Hope you will look into my request with a good eye and help to get my problem resolved. Regards, Arindam Sarkar

I purchased a Samsung washing machine (model-WF0702WKN) on 29/09/2012 from M/s.QRS Ltd, TVPM (Invoice no.[protected]. The machine is not working since 24/05/2014. I lodged a complaint on 26/05/2014 and got the regn. no. 1-46960. One technician Mr.Manu called on 29/05/2014 and asked for a convenient time for him to come. I informed that I will be available on 31/05/2014. He asked me to remind him on 30/05/2014 evening. I promptly reminded him. Then he asked me to remind him again on 31/05/2014. I called him on 31/05/2014 morning by 10.00 am. He agreed to come by 3.00 pm. Since he has not come by that time I again contacted him. He told that he was attending another work and agreed to come at 5.30 pm. Though I have waited for the whole day, he has not come. When I tried to contact him again, his phone was switched off. I never expected such an irresponsible behaviour from the Technician of a reputed Company like Samsung. Though almost one week is over, my complaint remains unresolved. I request you to arrange for rectifying the defect without further delay. Gopalakrishnan.D.S.

I have a samsung refrigerator. There was a problem in colling. I acomplained and your technician are inspected and air tightening rubber beeding at front of door has damaged. he said that it will replace within a week. even after one year it is not replaced and my fridge is usless last one year. kindly do needful.. customor name is BHARATHAN, Therur, Kannur Dist.

I purchased a Samsung LCD TV (LA32D481G4) 2.8 years back for Rs.30000.00, 6 days back suddenly there were sound but, no picture so i called the techician who opened the LCD after few minutes of checking he said that it is the panel problem. and told that the panel has to be replaced and will cost me 11000/- for a new panel. I have came to know about many problems regarding Samsung LCD and if i knew it earlier i would have never booked samsung LCD . but I swear I will never purchase any Samsung product in future. Why should I spent 11000.00 rupees on my 2.8 yrs old LCD.after spending 30000.00 rupees.samsung should have provided any better opetion on this . On the other hand if we they are giving 1 year warranty on LCD and after 1 year if the LCD is down they are making have money on each and every LCD by provinding cheap quality Pannel. It's a eye opening warning for those who are going to buy Samsung LCD. Request you to please help me in this. Tushar [protected]

From, B. Rajesh Salecha F/o, Abhishek. R. Salecha 1, 2 Stringers Apartment, Stringers road, F-3, III Floor Periamet, Chennai -600003 Ph:[protected]/[protected] Date:[protected] TO WHOMSOEVER IT MAY CONCERN Sir, Please be informed that as a consumer of your product under Electronic Home Appliance category, my son Abhishek.R from Chennai had lodged a telephonic complaint stating the Refrigerator was not cooling enough especially in the vegetable box area beneath. Please read below the stages of events that had occurred since then:- I was initially asked to change the temperature of the refrigerator verbally over phone & observe the change in cooling and revert. Unfortunately this trouble shooting method did not impact in anyway. Gradually it also went dry and the cooling or chillness at the freezer area too went zero. We made a second call the next day & were assured that a service agent would turn up to look into. I had confirmed my residence address along with specific mention of landmark near my area, when I was asked. I did receive a call from the service agent stating that he was indeed at the said landmark & was seeking further guidance to turn up to my address. Hours passed by and me and my family members were amused that he still did not turn up. I then made a call directly to the service agent’s mobile number to seek his where about and was shocked at his refusal to turn up and hear his reply. He said since my residence does not fall under his/service company’s authorized/appointed jurisdiction he cannot attend to my issue. This is insane to deny or decline a consumer request. We were then informed by one M/s Jayam Agencies, Chennai that an engineer would turn up at my place to look into the issue on priority basis which he eventually did but as per the service company’s convenience on a Sunday morning, 24th of May 2014. We pleaded earlier to look into it on Saturday the 23rd as things kept in the refrigerator were beginning to get spoiled. That day a litre of milk got spoiled because of the delay incurred. On his arrival, all he did was clean the bush from behind as it had accumulated sufficient dust. Post he completed his task, he said he would keep the refrigerator under observation for the day and also changed the temperature level. Moreover, he himself refused to take the service charge and said that he will collect that the next day. This was 24th of May 2014. The next day, 25th another service engineer had come and had just inspected the refrigerator casually and said all was OK with it. My refrigerator now makes a loud wobbly noise because the first engineer seems did not shut something properly & we do not know what is amiss. I strongly condemn the attitude of the service agents & its employees. It’s a shame that I’ve been taken to the dogs and made literally beg to attend to my issue since then. My family has been tortured and harassed every day since then till date on false assurance of seeking immediate remedy to the complaint stated. We are been taken for a ride whenever we have complained to the concerned authority over the phone. I have since then made numerous calls to the service agents but they refuse to come to attend my problem just because they are not sure of my area or the area does not fit into their scheme of things & make wild allegations that I refuse to pay a service fee of Rs 281 or so and the area is not under their scope of work. CSR over the phone too do not speak properly with us & treat us as if we are any miscreants’ up to some mischief. We are unable to escalate this issue over the phone as the agents refuse to even give the line to the next level of contact. As a consumer we fail to understand that when a complaint is made to Central dedicated complaint number, how on earth a consumer/complainant know to which area does he fall under for the service agent to cater. Should we now choose our area of residence per the convenience of the service company? Is that now our look out to see the feasibility factor of the service agent/service company? I hereby inform that this e-mail along to you, a hardcopy has also been presented to National Consumer Disputes Redressal Commission (NCDRC) and District Consumer Forum (DCF). Please find below my details first up to get an insight into my case of MISHANDLING, HARASSMENT & AUDACITY TO REFUSE TO SERVICE my Samsung refrigerator. Acc no: [protected] Model No: RT 44MAMS SILVER Complaint number: [protected] Dt. 19/05/2014. I look forward to your reply & co-operation as well as a reply on the same. B. Rajesh

Hello Sir, I am Sudhakar Reddy T, we purchased Samsung double door upper freezer Bio fresh.. which was not getting cold and all items are spoiling. Please contact me my mobile: [protected] and please repair to my samsung refrigirator bio fresh. Sudhakar Reddy T J.P.Nagar, Bangalore. contact number: [protected]

I had booked Samsung gear 2 through samsung estore on 21 May 2014.Product was in stock As per the site.8 days have passed till now there wasnt any single call(maximum 7 days to get product as per site)i confirmed the product through consumer support toll free number(24 may) as there was no response .Not even a single mail or phone call was done by e store.product has not been shipped even after 8 days My order id:1258041 Now estore consumer support no. Is not responding. I want to know Present status of product and date lf delivery of product

I purchased a Samsung LCD TV (LA32D481G4) 2.8 years back for Rs.30000.00, 6 days back suddenly there were sound but, no picture so i called the techician who opened the LCD after few minutes of checking he said that it is the panel problem. and told that the panel has to be replaced and will cost me 11000/- for a new panel. I have came to know about many problems regarding Samsung LCD and if i knew it earlier i would have never booked samsung LCD . but I swear I will never purchase any Samsung product in future. Why should I spent 11000.00 rupees on my 2.8 yrs old LCD.after spending 30000.00 rupees.samsung shold have provided any better opetition on this Request you to please help me in this. Tushar [protected]

Respected Sir/Madam,
I purchased a Samsung Smart LED TV on 28-March-2014 from
Dawar Samsung Plaza M.G. Road Gurgaon, within 15 days TV display issues
Occurred and I raised a complaint in Samsung Support Center, while
raising I asked them to replace my TV with new one and they told me that
you can even request for full refund of money but let engineer see the
problem first, engineer came to house and saw the problem, I asked
engineer also to replace my TV but He repaired something and TV display
was resume and he told me that this problem will not happen again and if
so we will replace it, I went on leave for 20 days and when I came back
and saw the TV the same problem is occurring again and again, display
is too much irritating and again I raised the complaint no. [protected]
and ask them to replace my TV they said let the engineer visit, I
received a call from engineer and he said, we need to repair it and we
will not change it.

After buying costly product and paying Rs 60, 000/ + we don't get proper
product and they have delivered faulty product, so raising complaint
here with a expectation for a quick help. Please help me out to resolve
my issue.

Thank you !

Regards
Ram Chauhan
Gurgaon

Hello, My washing machine is not working since last 15 days. I called service center & mechanic told he need some drainage motor to resolve the issue & than after 8-10 working days after repeated reminders they told us that now the machine parts are available. But up till today no one has bothered to come & repaire the washing machine. Pls. look in to the matter we r facing lot of problem in our daily household work. My complaint no.--[protected]

complain no [protected], Sir Very sorrilly informing you that last year may 2013 my refrigerator stop working on complain local service center checked my refrigerator and diagnose internal leakage and advise me for refund by that I purchase a new samsug refrigerator .Since then the samsug people making me fool they took three to four time photograph of my freez two times my cancelled cheque and done nothing.Samsung is reputed company world wide and this type service shows some where poor management.

Day before Yesterday my mobile was functioning very well. Suddenly it got hanged nd switch to restart, nd it was restarting again nd again. For this problem I brought my mobile to Samsung service centre and there instead of solving my one problem thier engineer made two more problem he missplaced/damaged one part and blamed me for that. But its truely wrong, because its my new phone and it never be opened, it is opened today for the very first time, and you can think of yourself if any part is missing in the device then how it could work. ( its not human body that if one kidney is missing, man could be alive with another one). After that I called Samsung helpline no. For the same problem, and he suggested me to show the phone to another service centre.so I took my phone from that service centre. And I found a new problem. That display of my phone had been gone its only white nothing else. And at this point I want to tell that " he didn't told me about lcd damage" I was watching that he was pinning something to lcd to make it work but he failed nd didn't informed me. Later on after a large argument nd conversation he accepted his fault but still he is not accepting that he had missed one part of motherboard . And I am very sure about it that its totally engineer's fault. He misplaced or damaged that part from mother board and blamed me. I want a quick response. Please help me for this problem.

i have purchased Samsung galxy tab 3 Model no (SM-t211)Bill number([protected]) on 13 th of may, i used this phone for one day and its start giving me problems(Heeting, Auto restart, working very slow bluetooth device is not connecting)i submit this phone on 14th of may from where i purchased it, they suggest me to go to the samsung care, i visit to the samsung care and handover the phone to them, after three days i called them and ask for the status then they said its working fine but i check the same and i found the same problem on the phone. i called the cx care and update all to them reference number is([protected]). i request samsung to change my handset but they are denying for the same.

Hi, My name is Vishal Sabharwal ([protected]), i purchased a samsung note 3 on 28th october 2013. Since last month, i have been having problem with my phone, my phone is under warranty and even been covered for accidental damage for 3 yrs. I have already given my phone thrice to the service centre, and everytime it comes back, it works fine for a day and then again the same problem...Pathetic customer service at samsung service centre. I got my phone back again on last wednesday i.e 02/04/2014, again it worked for the day and then went dead again. This is pathetic the phone has gone to service centre 5 times now, i am so pissed off i paid Rs 48, 000 for this handset and i have not been able to use it for last 1 month, everytime it comes back i upload all my data which takes around 3-4 hrs and after that i goes dead again. Either give me a replacement handset, because your people have not been able to solve. the problem, the handset has been given 4 times. I have given my handset 5th time on thursday i.e 03/04/2014 and still haven't got it back, no one is ready to pick my phone up or to tell me the status...this is just pathetic service. The phone was given 6th time on 24/04/2014, i also have the job number, this is just ridiculous. The Phone has againg gone dead i.e on 26/05/2014 and it wont turn back on again, same problem which i have been facing. I really dont have the time to be in service centre every month, i want the phone to be changed as simple as that. Or else i will have to file a case on samsung for harassing the customer. Samsung Note 3 N9000 [protected]

I bought a Samsung galazy grand 2 fiev days before. I am unable to charge it, also the service center in Ghatkopar is pathetic. Non friendly, unproffesional peole there. TO add to it there no electric power supply in service center from two days!