| Address: Bangalore, Karnataka |
Facebook viral: https://www.facebook.com/mark.david.969/posts/[protected]
WELL, here’s to educate Indians, the world over, on how
Samsung operates in India.
People pay large sums of monies for what we believe is
state-of-the-art, innovative and technologically superior products.
But, that is FAR from the truth where, Samsung is simply
interested in getting you to BUY their products and then simply LEAVE you to
ROT as the products degrades and literally disintegrates.
Personally I believe ‘Apple’ and, in fact, many other Indian
Brands perform far better than the incompetent Samsung range.
ALLow me to share my
experiences thus far (As on 24th May, 2014, @ 1023 hrs)
-
On the 19th of May, 2014 I placed a
call to the Samsung Toll Free Line –[protected].
-
I spoke to a female executive, who basis my
mobile number actually shared my details. I liked that and it gave me a sense
of comfort.
-
I shared to the person that my Samsung Refrigerator’s
Lower Freezer has stopped cooling. I told the person that I am scared as the
several thousands of rupees worth of meats would begin to rot and stink up the
place.
-
I was rather pleased when the lady said that she
will treat this as an emergency and have an engineer call me in 10 minutes…
-
Bang on ! Within 10 minutes I got a call from a
Samsung person, who unfortunately was not the engineer. Instead he was calling
to confirm my postal address and enquire for a landmark I shared the details
vide sms. The call came in from the number [protected]. In about an hours time,
another person, Lokesh by name called me and asked me to give him my postal
address, which I again did vide sms. He told me that he could visit the
following day (20th May, 2014). I asked him why he could not visit
the same day and he said that he has already got his trip sheet (Journey Plan)
and hence couldn’t alter that. I was forced to agree and oblige.
-
The next day he (Lokesh) calls me from the
number [protected] and tells me that he will visit at noon.
-
Nobody calls and when I call at around 5pm,
Lokesh tells me that he had to cancel the appointment with me because when he
dialled my number I did not answer my call. I was forced to accept as I just
needed someone to fix the fridge and freezer. Lokesh tells me that he will
visit the next day (21st May, 2014) at 4pm.
-
Nobody calls and nobody comes and so at 415 pm,
I call Lokesh. Now Lokesh tells me that I am supposed to register a complaint
with the toll-free number. AT this point I lost it and I told him to do
whatever has to be done, but get here and fix my fridge.
-
Obviously he doesn’t, but on the 22nd
May, 2014 (Remember it is now 3 days since I told Samsung that the meats in my
fridge would spoil), he calls me and visits my home at around 5pm.
-
“Whew” my sigh of relief was rather short-lived
because, Lokesh comes in and then tells me that Samsung had got the model of
the fridge all wrong. While my fridge is the high end model, I was listed as
having a lower product. Now Lokesh told me that he was not qualified to handle
this fridge and he asked that I again speak to the Samsung Call Center.
-
I was fuming but I obliged and spoke again to
another lady (Each time you call Samsung, you talk to a different person and
cannot request for the person you first spoke to – This means re-inventing the
wheel and sharing the history, pain points etc all over again). I spoke this
other lady who proceeded to generate a fresh complaint and this time with the
correct model and serial number of the product. She said that the next day
which is the 23rd May, 2014, a new engineer will visit.
-
On the 23rd of May, 2014, nobody
called, nobody visited and my refrigerator began to stink up the place. So I
called the Samsung people again, speak to a different person, give him the
whole run-down and guess what he says ? He says that I need to re-register a
complaint. When I asked him the reason, he tells me that the complaint I
registered twice now, has actually not been registered…
-
I yelled at him and he just hung up (My fault
for yelling, I guess)
-
I call the number again and connect to a Ramya
and I had to give her the story all over again and she says the courteous ‘SORRY’
thing and asks me to hold while she gets her boss to speak to me… I hold onto
the phone for 15 minutes and I had to disconnect.
-
I call the Samsung center again and now speak to
a person by name Ashok. He hears the story again and simply disconnects the
line…
-
I call again to the Samsung center, and this
time I speak to a person whose name I just couldn’t follow. Now this guy tells
me that his higher-ups are busy but his boss will surely call me in 4 hours… “4
hours” I scream. Is that how long I have to wait, since I have already waited
for so many days…
-
Anyways, nobody calls and so I have to call
again. This is in the evening of 23rd May, 2014. I speak to a
Samsung person and he apologizes and tells me that the engineer will visit
before 1030 hrs on the 24th May, 2014.
-
It is now 1046 hrs on the 24th May,
2014 and nobody has called, nobody has come and hence writing this.
-
Another entry: AT 1120 hrs I call the Samsung
Customer Care and I speak to a female who simply hangs up
-
I called again and speak to another guy, whom I
have to brief again. He now tells me that he will call me back in 20 minutes.
SO here I am waiting for Samsung to get up from their
perched asses…
Like I said before, ‘SAMSUNG’ is the worst Brand that I have
encountered thus far.
I paid Rs. 1, 68, 000 for that refrigerator and it is really
not worth .
Samsung are just out there to screw you of your money and
then let you deal with the stench, stink and CRAP, while they are out to cheat
and con some other poor unsuspecting customer in India.
SAMSUNG please get your act together and don’t think o[censored]s
Indians as monkeys !
Fix my fridge immediately and be accountable for the grief,
stress and pains you have caused.
SAMsung think you can cheat, then you’ve got another THINK coming and fast.
Warm Regards,
Mark David Verghese
Group Account Director
WINGS BRAND ACTIVATIONS (I)
PVT. LTD.
PROMOTIONS | EVENTS | TRADE
FAIRS | CRM | RETAIL | RURAL | AUDIT
Head
Office: 'WINGS House',
No. 5M-236, 5th Main,
2nd Block, HRBR
Layout,
Bangalore - 560 043; India
Phone:[protected] / 25429533 | Extn.: 305 |
Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com
"In the long term, an
honest and fair approach to doing business will always be the most profitable.
And the business world holds
such an approach in much higher esteem than is generally imagined"
~Robert Bosch
