Samsung India Complaints & Reviews

launched a complaint on June 6 regarding my TV failure in the support team. They arranged the engineer on the same day. The engineer took the important information after exam in the TV model number cs21c510cl its a2010 model. He ensured the new part installation in 2 days. However nothing happened till now and today after so many calls and mental torture another engineer came with a wrong replacement and denied the repair due to unavailability of the part India. Between these days I contacted numerous times to the engineer but he never Respond in a positive manner he also said that I can complaint in the head office. I did not get any assistance after so much hassle and Torture. I want the compensiaTIon

Thankyou
Mohit SIngh
[protected]
[protected]

I had place order for my gear charger on 11/6/14 at S.P Services center nasik, maharastra. i was promised that the charger will be delivered on 13/6/14 by evening.till date they have not been on their words.today when i had called then they told me that 'upar se nahi mila tho hum kay kare? Ph mat karo aayenga tabh hum call karenge.nahi tho paise lelo'.my question to u is that is this the service u give to the customer who is baying phones of near about lakh rs? I request u to kindly give me a feed back from your side.if failed then i may launch a complain

sir
my lap grue problam body damage your servise centre not responds, purchase date 08/07/2013 so tow years varanty one year+ extended one year please help me
laptop details model code nb 300e4v-a01in, sno : jbyj91ld3003924 parchace date:08/07/2013 focus computers.kottayam, extented warranty : P-np-1cxxhoo, srv-cp notepc provider :savex computers ltd
so you not help? i am depending judiciary (consumer protection cell ) please suport me
A.G.Mohankunar
Varikkatu house
Puthanangady
Kottayam
Phone [protected]

we bought samsung washing maschine on 10th june 2014. .since 5 day of puchase of fully automatic washing maschine no one came for demo so we dont think for problem resolve in future..on call with gandhidham samsung service center they are not give answer

Dear Sir, Most humble and respectfully I beg to state that I made a complain on 21st may 2014 about my LED TV 28 inch my complain number is [protected], I have purschase it on 140th january 2014 but unfortunately the pannel got damaged I have purchase it for watching FIFA world cup 2014, and I was told by service centre that it will be replaced within 15 days but till now nothing has been done I am very sad about it, when I personnally phone guwahati people they have told me that it has been send from the headquarter only on 11th june 2014 and I was inform that it will take 17 days that means it will take the whole month, So I request you to kindly look into the matter and do the needful please and make replacement of the pannel of my LED TV. thanking you. Yours faithfully Mante Halam

I registered a complaint regarding my air conditioner on 27th may(ref Id - [protected]) and they took the Air Conditioner(AC) for repair on 28th, May, 2014 but so far my complaint has not been resolved and AC is still lying with at their service centre. I request you to kindly help me out in this matter Regards Gaurav Maggu [protected]

I purchased a Samsung fridge (model# RL 4033UBASL) ON April 24, 2014 and got delivered on next day Apr 25, 2014. It stopped working after 8 days of purchase ( May 3, 2014). I filed the complain [complain# [protected]], engineer visited my house on May 05, 2014. After that Fridge was started working . He did only switch off/on.He kept Fridge in under observation for another 3 days.After 3 days it was fine he closed the complain. On May 30, 2014 once again fridge was stopped and not working. We again filed the complain [ complain# [protected])]. Engineer visited the house but could not resolve and asked to send the Fridge in workshop to investigate. Also branch manager has closed the complain [ complain# [protected])] without notifying me. It's very surprise how complain can be closed by branch manager without serving to customer.Can samsung executive ask with branch manager ?? This is brand new fridge and stopped working after 8 days only.Engineer is not able to resolve the issue on site.I don''t want to send this fridge in workshop. Since last 30 days I am completely frustrated with this event. I want replacement of this fridge. .

Sir, I have purchased Samsung Double door 321ltr refrigirator on 18/05/2014 with model no :33 DHRYA SA and the same was installed 21/05/2014. Today i have received electricity bill strangely bill is very high.. every month 600/- to 700/- but this month i was received 1620/- bill. Every month consumption is same, but bill is changed. Kindly clarify me in this regard at an earliest and do the needful. Regards, N Trinadha Babu [protected]

Dear All, I have registered a complaint (Complain No. [protected]) regarding Split on dated 8th June, 2014, I have clearly tell your customer care executive on [protected], that AC is not working properly (Cooling not done / compressor not working), your engineer Mr. Vishal (M:-[protected]) visit at my premises on next day (9th June, 2014) & tell us that there is a fault in capacitor & make us believe that it will be change on 10th June, 2014, he visited on 10th June, 2014 and told us that there is a problem in compressor & tell us that the outdoor unit would be lift in the company and install on same day. Mr. Vishal also give me the no. of Mr.Moin khan ([protected]) and tell us that Mr. Khan will lift the outdoor unit. I have continuously contact Mr. Khan on 10th June, 2014 but he didn't received my call. on 11th June, 2014 he picked my call and tell me that he had received my complaint on 11th June, 2014 and tell me that he send the Pick up boy to lift your outdoor unit but till night there is no any motion in the work. I again call Mr. Vishal & Mr. Khan more than 30 times both persons didn't pick my call. I have complaint again at your Customer service executive regarding the same yesterday. You are requested to do the needful. Your prompt action is required in the matter.

I Purchase the samsung refrigerator model no RT28FAJYASA/TL on 7th june 2014 FROM Dealer BM ENTERPRISES(E.D)Opp. Bharat Flour Mill Dalhousie Road, Ptahankot.but this refrigerator is not giving the proper cooling.On 8th june i complaint the dealer On 9th june one service man had visited an on inspection he concluded that there is a problem of higher tempreature. he suggested us we arrange a fan for refrigerators proper cooling. so tell us how it is possible. I request the dealer to change our refrigerator model but he talk us roudly and refuse our request.i complaint the customer care my complaint no is [protected].please help us to solve our problem.

Dear Sir/Madam, I want to kind notice that, I have a Samsung Refrigerator single door. It is not doing cooling & compressor is also becoming very hot till 06th June 2014. I have complaint about the same in Samsung customer care on 7/6/14, complaint no is [protected] . Its complaint done on 9/6/14. But same day it is become previous condition. I did complaint again in Samsung customer care to Mr. Udbhav on 10/6/14 at about 0835hrs. On 11/6/14 at 0900hrs, I did complaint again to Ms Dipty. On 12/6/14 at about 0800hrs. I did complaint again in Samsung customer to Ms Savita, but till now nobody came for repair or see of my Refrigerator. Can you think? What is the condition of my family without Refrigerator in June month. It is your information and necessary action please. Thanks & Regards, Satish Kumar Ph. No. [protected] Complaint No. [protected]

I have purchased one direct cool refridgerator model no.:- RR2115TCARX, Product Serial No.:- 09414ZAF3015348. (Warranty Card Serial No.:- 155813) on 29.04.2014 from 'ELECTRONICS HOUSE' 219 N.S.C BOSE ROAD, KOLKATA-700 047. Vide Buyer's Copy No.:- 145, Dated:- 29.04.2014. I am very much disappointed to purchase the product because after defrosting, water drops from inside the plastic tray and floods inside the racks as well as the foods & vegetables. Please help me to avoid such a situation by providing helpful advice regarding this matter orelse I will be forced to return back the fridge for its defective craftsmanship. I haven't yet been delivered my FREE SMART LOCK 'N' SEAL KIT as well.

Dear Sir/Madam, We had purchased Samusng hometheatre from Bangalore on April 13th 2014. The engineer from samsung team had been to install the same in the last week of April 2014 after repeated requests to customer centre. It didnot work right from the firt day as the fan doesnot start up automatically and the system switches after one minute. The engineer who had been to my house for installation told that he would come back next day and check the problem and correct it and left for the day. Days passed, but he didnot come and verify the same. We had called customer care and raised complaints many times for which every time we were told they have taken a request and engineer would come to check and correct it. But no one made it to my home for correcting it. After getting irritated samsung customer care executive aranged a conference call with service centre of samsung, Anantapur and the executive from the service centre told that he would come next day for sure and didnot come again. After few days service centre guys had called us and asked us to get the home theatre so that they would take back the device and reimburse the amount in 15 days. We returned the device in the 3rd week of May 2014 and today when we called service centre guys to know the status, we are told that the device cannot be taken back and only can be repaired. If this was the case why was not the same corrected when we were crying from last week of April, 2014. Please find attached the copies of the serial number of the device and bill for your reference. Kindly i request you to taken an action against Service centre of Samsung, Anantapur and also against Samsung for not providing us right service post sales. I am reachable on[protected] and you can write me at [protected]@gmail.com Thank you and Regards, Manjunath

Dear All, I booked Samsung Grand2 mobile on 1st of June-2014 in Samsung Estore website by using my credit card & transaction was done successfully & same amount was deducted from my credit card account. today is 11th of June-2014 but still date I not received the product from Samsung Estore. even I called their customer care but they are asking another 2 days time. Kindly help me to get booked mobile. My Order ID is 1269909

Dear sir, I have purchased my LCD model number LA32B350F1MXL In the year 2008/2009 but from the beginning I faced lot of troubles you can retrieve the data from your database through my mail ID [protected]@gmail.com or [protected]@yahoo.com and my registered mobile number is [protected]. From last 2 months my LCD was not working at all and I am unable to see the pictures although the sound was coming. I have called your service engineer but even after a month nobody asked about the complaint status from the service center. Although your service engineer visited and he told me that its having the SMPS problem and it is to be replaced then I have give clearance to purchase the same. But after fixing the SMPS problem could not be solved then he told me that its mother board is also not working so you need to spend rs 22000/- for it. So, I got very much frustrated and I have decided not to repair the television also you can understand that 32000/- is a big amount for the middle class peoples. And I would like to say that I have purchased sony bravia and I suggest my all colleagues and counter parts not to purchased any of the Samsung product. I don’t know whether you will listen/ solve my problem but still I hope for the best. Regards, Rakesh chauhan. Mobile number : [protected]

BHmeiemhaveHeat ught samsung Led tv for 55000 rs with great hope and trust on the brand samsung
On Dec 2012, were so happy and even referred couple of my friends same tv ua40d5500

After 6 months of working, tv stopped working and it was not turning on. since we had warranty CoveRage
Sansung engineers camE and said tHere is power problem and replaced the main board.

After few months after warranty expired, aGain we Experienced picture problem with horizontal lines anyhow tv was working when we turnoff and turn on again. But after few months...when we turn on tv it alqays shows blurred image and no sound.

NOw we registered complaint at samsuNg and they are saying its a power pRoblem again and board needs to be replaced

With the cost of 35000 rupees which is 70 % of tv cost. we r shocked to hear this and samsung says
Its out of warranty. But the same problem even for my friends who bougjt this same model.

The pain here is samsung tries to cHeat middle class families with tgis faulty tv model
And RefUsiNg to replace sightIng warranty. But samsung clearlt knows 5500 Led tv is failure model

a/c nu [protected] complaint nu [protected]
i have made call to samsung customer care for 4 times but no one has come yet for last 2 days i have called the person on 09/06/2014
at 9 40 in the morning the person told me that your complaint will be soulved by 8 hours but till now no one jas come

Dear concern I purchased my ac 3 months ago install it 1 month ago but from the beginning it works very badly ... after many complaints and visits conditions are same ... now the situation is very bad no response from service center ... kindly do the needfull... Mamta Arora [protected]

Hi, I have not received any call from Mr. Rajib Banerjee yet who had actually promised us that " As this kind of issue is not found earlier in Galaxy Note 3" he will take a look into this and will exchange this product as it is manufacturing defect. We got a call only from the call center guy saying "sorry for the inconvenience caused" repeatedly, which did not quite resolve the issue. When we informed about the Kolkata local service station that we had been innumerable times the call center guy called up Mr Rajib Banerjee and he COMPLETELY DENIED ALL THAT HE COMMITTED US OVER THE PHONE. iT HAS BEEN 20DAYS AND OUR pHONE IS STILL IN THE SERVICE STATION. nOW THEY ARE SAYING THAT LIKE A MAGIC THE HEATING PROBLEM HAS DISAPPEARED WHICH WE HAVE BEEN FACING SINCE LAST 7 MONTHS AND THEY HAVE NOT MADE ANY HARDWARE OR SOFTWARE CHANGES IN THE PHONE. THE STORE(DEBOJYOTI InfoTech, in Jessore Road Kolkata) has been cheating this way don't know how many customers and Mr. Rajib Banerjee is still not taking any responsibility neither any one from the store called us even for once. if this is the case we will have to stop making the payment of the loan for the mobile. This being our 4th Email Thanks Saswati Ghosh [protected]/ [protected]

In this connection, I have been lodged several complaints to dealer, local service centre and toll free number Nagainst my refrigerator since it was purchased.During response 04 times of its compresser was changed by the local service centre and several times relay were changed. Now local Engg.of service centre, on dated 09/06/2014 changed its cooling pad and another parts.But freezer section(cooling part) of refrigerator not working properly still.
It is my humble request to see in this matter immidiately before processing of second option by the costumer.
My contact No.is [protected].


(Arvind Kumar Tyagi)
Asstt.Commandant
CWS BSF Tekanpur
Gwalior(MP)