Samsung India Complaints & Reviews

My mobile was theft on 5th of june of 2014 from kaushambi ghazaibad location

Model no. Samsung grand -2 7102

Imei no.:- [protected]

Purcahse date :- 22/03/2014

Request you make me help to block imei no. Of my mobile set so that it is no used by other person

I purchased samsung power bank from snapdeal which turned out to be fake. 1. First the customer service denied it being fake and said it was genuine with genuine warranty 2. I went to samsung service center who confirmed it was fake as it did not have serial number or bar code 3. When I called and told that i visited customer care they said they have taken complain 4. Without calling they just emailed that to resolve issue send pics of product within 24-48 hours 5. I did, they later mailed to ship it back to their warehouse 6. On repeated confirmation that i would be provided a replacement they agreed and I couriered the fake product 7. As soon as i mailed the courier slip confirming return they said there is some problem and they cannot provide a replacement and they have debited the money in my snapdeal account which i can use to buy something else within 6 months 8. I has very angry and felt and rejected to accept 'sd cash'. Now they are ready to transfer the cash in my bank account. 9 But the product is available on their website currently but they are not shipping as rte have increased. i paid for the product and I feel I should be provided one. Please advice. Chandra Killa [protected]@gmail.com [protected]

Dear Sir

I Submit my Complaint Detail in Samsung Service Centre On Toll Free No. My Complaint NO. is [protected] on last month but i Did'nt Rec and response against this complaint.
I call more than 10 Time after they send their tecnician to repair my TV . The Tecnician told me that he have to take the Kit of TV to workshop and Will Place the kit after repair next day
but 1 month passed he never come to me . And now i am helpless What I have to do if i having the Kit i will repair it from any where Else. I am having the copy of Invoice In...

Sir, I had purchased a Samsung grand in August 2013 at that time company was giving a headphone with mobile which was sent by the company at home after registered mobile on website I regregister my phone after that I got a msg on my mobile phone in that a contact number and a refrence number is given bt after that I called on that number and they said give us your contact address nnd postal address .so I had given aftr that I'm still waiting for that headphone still I didnt got . Coustmer care executive are saying that now this offer is closed so we didnt provide you any help .
Now what can I do sir?

My Samsung refrigerator is 10 month Old and 30/5/2014 night 12.3pm the gas was out
i gave the compliant to the Samsung and in one of the person name Deepak was
call s Youshout pay 3200 INR y shout I pay it’s a warranty
peered kindly do the need full,

Thanks & Regards

Johnson
[protected]

1 st june i have registered complaint( [protected])to shifting my split a/c in the same street. 3rd june at 5p.m. only the service people came and dismandling the a/c. and they said we cant complete the work today will be finish on tomm morning.but still 5 th june 5p.m they are not coming. and one team leader suresh([protected]) he never answering the phone.whenevar we called samsung customer care people said we will complete the work by today itself .

I don't understand what's happening. Half of the summers have passed and we are not getting a glass of chilled water.

We've have made endless complaints and calls to make you understand the issues our new fridge has. But there is no sensibility in the way you treat customers. Till now we haven't got the right resolution for our refrigerator.

And on the top of it, when I spoke to one of your representatives from the COO office (as he claimed) today, he was really rude in his way of speaking. Moreover was asking me for the solution, which is very strange. As a customer who has already paid more than 20, 000 for the non-working fridge, am I also supposed to give the solution?

Let me tell you, my experience with Samsung has been very disappointing.

Samsung is such a big company and it doesn't know how to deal with customers at all.


On Tuesday, 3 June 2014 2:02 PM, Samsung Customer Support Center <[protected]@contactus.samsung.com> wrote:


Do you have a question
or need support?
Go Samsung Support
Your question
_quotHi we purchased a refrigerator on 5-May from sargam electronics patel nagar Samsung FFRT-27HAJMASE for 20500 .

Since then it is having a problem that it is heating up and not cooling as it should, i have raised a complain also on 31st may and 1 executive has visited who communicated that as it is double door it can only give cooling in one door at a time as in if Freezer is cold then the second floor will not be cold.
i found it illogical and would request a replacement as it is getting hotter and it is of no use to us if it does not serve the Purpose.
Compalin No:[protected]

Regards
Akanksha
[protected]

_quot

Counselor answer
Dear Mrs.Kumar,

Good Afternoon!!

This is Nutan from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product.

This is in reference to your email dated[protected] and subsequent previous telephonic conversation we had regarding your complaint against Samsung Product (Refrigerator).

We understand that you are facing cooling issue in the unit and for the same we are arranging the senior engineer visit to your place to attend the unit complaint.

Thanking and assuring you best of our services always.

Warm Regards,

Nutan Yadav
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

I am Dilip R Adiga. I had given my Samsung Tab2 for service last saturday. Bill No was [protected]. Last Monday i got a call from Samsung center saying My Mobile was serviced. I willingly went to collect the phone from the service center. I reached the service center they said me that the phone wasn't repaired and said to me it will take few more days. I stay at an hours distance from the service centre. I wasted 2 hours of my working time to come all the way to collect my phone which was not repaired, Which the service center representative said was repaired. Now i lost the job card. Today i got a call from the center saying i could collect the phone. I went to collect it they said to me since i lost the job card they would need a ID proof to confirm my identity. So i gave showed them my ID card. So they said they needed a xerox copy of it. The immidiate xerox centre is at 30 minutes distance from this place. Now do you think it is worth spending soo much time for me? Is this the kind of service Samsung provides? Its not the way you deal with customers. I am not ready to go there to collect my phone. You guys have wasted 2 hours of my time with some mistake that is yours. Now either you guys come to me and return the phone to my house which is within 1km from the service center or you guys Take my phone back and pay the money for my phone. I shall make sure people around me wont buy a phone that has such a pathetic service. Where customer don't matter to them. Decision is yours. You guys take a call and inform me. Now it is an issue of EGO to me.

recently we have purchased RT42HDAGESL/TL (SAMSUNG REF) model refrigerator on 01/06/2014 at 20.00 Hrs at YESMART, Visakhapatnam, A.P. and the refrigerator was delivered to my home on 02/06/2014 at 22.00 hrs. on the nexy day 03/06/2014 we found that there is a too much ice formation in deep freezer even it is in optimal mode. I believed the brand name of SAMSUNG and purchased as a 11th marriage day gift to my wife which is on 06/06/2014. but she felt very sad and mentally disturbed and become sick. we have purchased this regrigerator about Rs.50, 000/- at Yesmart (Invoice No. DPV-2362, Date : 01/06/14). when we register our complaint through toll free no. they have allotted a A/C No as [protected]. but the technicians knowledge is very poor and given carelessness answers even not considering our feelings. this is not at all tolerable. if my regrigerator is not replaced immediately, we will go for consumer court to obtain the suitable justice including our mental tention even in our marriage day celebrations which has to be celebrate on 06/06/2014. we are unable to celebrate our marriage day due to this problem as well as mental tention. this is not good. please take necessary action immediately. otherwise we will go further step.

I have purchased an Samsung refrigerator MODEL NO:RR2015SSBPX/TL/2013 (STORAGE :185, GROSS:195 LITRES)ON 24.03.2014 FROM M/S CABCO PARADISE P LTD BILL NO: C I/2046, actually i am not satisfied with your product. Your dealer supplied me different model compared to what he showed in his showroom and the features are also different. the fridge he delivered has the following problems 1. The cooling is not good 2. We have sweetings inside the fridge (water drops) 3. The defrosted water is not evaporating its spilling out 4. The bottles in the door fridge is not at all getting cool Your person from customer care came and changed the chiller tray and the freezer door but still the problem is not solved The freezer door is not fixed properly so the door came off in one day Please take your product for yourself and repay me . thank you

i purchase samsung grand 2 mobile on 31st march 2014 from samsung authorized store in indore samsung company commited pubilcally they will refund cash bach amount till 31st may bt till till now i did not received any amount i want my cash back amount return with interest and i also want to claim total amout of 21600 rs return because compant cheated us. regards rahul kumar-indore [protected] [protected]

To whomsoever it may concern, With the due respect wish you to please draw your attention, I am shubhi Joshi from nagpur and i have purchased a new samsung s3 neo on +GT-I9300I ON 7/5/2014 S/N I9300IDDUAND2 and this phone goes extremely warm and last week phone was on charging and its screen got crack suddenly when i took the phone to customer service they said i need to replace my glass with LED and its a physical damage how it can be a physical damage as the led is working perfectly fine. and the soo called gorilla glass got a cracked.this is my 5 th samsung phone i purchased and they said it needs to be replaced with screen and it will cost me 7500 rs and as the phone cost is just 22500. As i mailed on customer service id - support.[protected]@samsung.com but the customer service executive was not ready to listen the actual problem with hardware ...and she did not attended the call properly and cut down the call. please call me on ashik shubhi - [protected], [protected], nagpur

To whomsoever it may concern, With the due respect, I Ashutosh Vyas from Indore MP wish you to please draw your attention that I purchased a Samsung S3 Neo phone on May 20 and it was automatically restarting from May 23, I have visited service center and retailer shop many time and puzzled completely and finally on May 31 they have replaced my handset. It was big challenge for me to make them believe that it was really generating problem. On May 31, I got my new cell from company. This was same and hoping good for that but It was also automatically restart on june 2 and i complaint to service center and they have updated some files. Again on June 3 it was automatically restart at 3:37 am. i cant operate a defaulted handset if it is in warrenty period. Now I need my money back from company cause this is really frustating for me to visit 10 time service center. i was operating samsung grand quatro from last pone year and this never generated any problem. but this cell has generated 10 time same problem and company not providing any solution for that. All the photo proof have been attached, kindly give me your immediate attention on this, I am middile class person and buy this mobile on EMI. Retailer Name: Krishna Mobile (Sapna Sangeeta Tower Chouraha Indore) Service Centre: Sapna Sangeeta, Sandeep Ji (incharge) Conatct Person from Samsung Delhi office : Shalandra and Alka Phone 2 Detail: Phone IMEI No. 352607/06/059268/6 Seriol Number: Rz1f50SSmrx I have attached Bill of Phone 1. For the First Phone I have attached Bill. i and my family member will always be indebted for your kind consideration. Thanks & Regards Ashutosh Vyas Mobile: [protected] Indore MP

i bought two double door refrigerator one of it i bought last year in december i am facing the gas problem in both.In every 6 months i am facing this problem .after spending 24000 for each refrigerator i am facing this problem.nobody has extra time to facing this problem again and again.it means that your product is not good.and samsung customer care is too slow .i have ragistered my complain before 6 days but till now there is no action on my complain. from RAKAM SINGH service manager in koncept mhindra contact no is [protected] and [protected].

Dear sir i have samsung refrigerator double door 165 ltr model no RT26M serial no 0460 .two parts of the freez are broken and those are 1- vegetable slide cover, 2- bottle guard respectively. i had approached the company help line for prcurement of these items, the company send engineer to see the broken items. he noted the part nos and told me to provide these items within two days. after two days the engineer informed me that the desired items are not available in company and suggest me to get these items from local market DARYAGANG. i am unable to find the shop from where i could get these items.kindly let me know that is it not the responsibility of the company to provide the broken parts. Due to this the freez is not working properly. i will be very thanksful to you if you please provide the abovementioned items for my refrigerator. looking forward for kind help. MAHARAJ SINGH NEGI 184 D, PKT - E, GTB ENCLAVE, DELHI -110093, MOBILE NO - [protected], EMAIL - [protected]@rediffmail.com

Samsung 600 Ltr RS21HSTPN1/XTL Side By Side from day I took it it not working good and poor sevice man can not solve the problem just vist and drink tea and go never thought this thing with samsung company it's 80, 000/- then also company is doing like this. From last 25day there r returning my cheque to me . And now the shopkeeper is ask 5000/- Rs if I want the cheque I never hope all this from a samsung company. Is samsung is sleeping or what ?? Is Samsung company is BIG or small acting like small vendor

Dear Sir, I am one of your Pioneer Customer of Samsung & using almost all the Category of Samsung Brand & was getting Very good Quality of Product as well after sales Solution. Here I would like to draw your attention that recently on 26th May 14 I purchased Galaxy S-5 Black Model G-900 (IMEI No.[protected]) through United Electronic. After purchase of very next day it was notices that there is an issue of intermittent hang & over Heating while using the set for voice call conversation & not downloaded any other video application till date. Since I was in up country town hence visited your service centre on 30th May & reported the problem after checking the same they wanted to update the software for which I denied & requested to replace the Set since issue arrested very next day….. On which they said let us have the word with their Area Manager & will revert but after waiting a 2 Hours no response given by service centre & finally I took the set & dump the set at Dealer. Here my concern, Service centre totally ignored the Fact & without even checking thoroughly declared that there is no problem & you may speak to anybody this will not be replaced…. Could you please explain why should I allow for even software updation which was just purchased 4 days ago? As mentioned I never had such bad experience of Service support in past hence strongly request to please replace my set to have Trust in Samsung as Best Product with Good after Sales Support. Thanks & Regards, Mohit Raghuwanshi [protected]

Dear Team Samsung, I have purchased this washing machine almost four years back and it was running fine, until recently, I am facing a lot of trouble with the knobs (water selector and spin dry timer). The water selection knob is automatically shifting from one mode to other, resulting in water getting filled from dry tub to wash tub. And the spin dry timer knob is not working properly. Also the water in the wash tub is getting drained out automatically. For the said problems I have tried all your service numbers given in your booklets. I also tried to seek help from the authorized dealers and other agents of Samsung, but all gave deaf ear to all my requests and did not turned up to resolve my problem. I never expected this kind of post sales service from such a renowned brand like Samsung. Hope you will look into my request with a good eye and help to get my problem resolved. Regards, Arindam Sarkar

I purchased a Samsung washing machine (model-WF0702WKN) on 29/09/2012 from M/s.QRS Ltd, TVPM (Invoice no.[protected]. The machine is not working since 24/05/2014. I lodged a complaint on 26/05/2014 and got the regn. no. 1-46960. One technician Mr.Manu called on 29/05/2014 and asked for a convenient time for him to come. I informed that I will be available on 31/05/2014. He asked me to remind him on 30/05/2014 evening. I promptly reminded him. Then he asked me to remind him again on 31/05/2014. I called him on 31/05/2014 morning by 10.00 am. He agreed to come by 3.00 pm. Since he has not come by that time I again contacted him. He told that he was attending another work and agreed to come at 5.30 pm. Though I have waited for the whole day, he has not come. When I tried to contact him again, his phone was switched off. I never expected such an irresponsible behaviour from the Technician of a reputed Company like Samsung. Though almost one week is over, my complaint remains unresolved. I request you to arrange for rectifying the defect without further delay. Gopalakrishnan.D.S.

I have a samsung refrigerator. There was a problem in colling. I acomplained and your technician are inspected and air tightening rubber beeding at front of door has damaged. he said that it will replace within a week. even after one year it is not replaced and my fridge is usless last one year. kindly do needful.. customor name is BHARATHAN, Therur, Kannur Dist.