Samsung India Complaints & Reviews

I bought a Laptop from Samsung On 11 July 2013 at that time there was an offer going on that you will get 7000 off on galaxy tab 2 pn purchase of the series 5 laptop. The offer required that i register my laptop with my serial no on their website and after confirmation they will send me a coupon which i have to use to place the order from their website.it was stated the confirmation process takes 7-10 working a days.After repeated calls and mails to their customer support i got the coupon code on AUGUST 29!!!. The mail said i had to place the order before September 15 but the product was OUT OF STOCK till then.I called up customer care they told me to click on notify mail we 'll notify when the product is available even after september 15 and your offer would still be valid. On september 19 2013 they mailed me that they are upgrading my offer to tab 3 and that i have less than 24 hours to place the order So i placed the order and after placing my order they tell me that the Tab 3 is also out of stock and it will be shipped to you when it is in stock .This i got to know after repeated calling customer support for weeks they had no intention to notify me by mail. Finally on October 11 2013 i received the email i was waiting for from Samsung that my order has been shipped from bluedart(logistics).I tried tracking it from bluedart but their site had no such info about this tracking no.So i called up bluedart customer support on 15 October they told me that they returned the shipment on the next day to samsung because of some issues related to the value of the product.I called up samsung they told me that your product has been shipped we dont know why blue dart is telling you this we have registered your complaint and your product will reach you on time. On 17 October i called up bluedart again they gave me the same response and samsung is not replying .I have absolutely no clue where my product is. I want this ordeal to end and what my product ASAP!!

Email sent to – Kannan.[protected]@samsung.com on 9th Oct 2013 Dear CEO, On May 28th 2013, I bought a new Samsung Galaxy S Duos and is not working for a week now. I contacted the Chennai Customer Care and they informed me that the Mother Board was at fault and needs to be replaced. They also escalated this to the Delhi office as per the their process. I received a call from Suman representing the Delhi office who confirmed that mother board is at fault and needs to be replaced. I asked him for a replacement of the phone since mother board is the heart for any device and I'm disappointed with the nature of problem in my mobile. I see that this is a manufactuing defect from Samsung end and I'm not agreeing to change the motherboard alone. I would like to have a complete replacement of the phone since its just 4 months old. I beleive Samsung will prioritze the customer's satisfaction and agree to my concern. Complaint Number for your reference: [protected] Thank You Hema No Response Again Email sent to Kannan.[protected]@samsung.com & [protected]@samsung.com on 10th Oct 2013 Hello Sir, I am still waiting for a response from you. I am without a phone for the past 2 weeks and really finding it difficult. So request your immediate action. Regards, Hema Response from Samsung Customer Support Center on 11th Oct 2013 Dear Hema Saranya Rajesh, Thank you for becoming a patron of Samsung product. We have received your email regarding the problem you are facing. As per our discussion over the telephone, you had informed that the service quality was not as per your satisfaction. We apologize for the inconvenience caused to you. We would like to assure you that post repair, there will be no difference in performance of the product compared to a brand new unit. Samsung repair process will ensure the performance of your product to your satisfaction. We would request you to visit the nearest Authorized Service Center so that we can provide you necessary service for satisfactory performance of your Mobile. You may treat this as our final offer. We request you to let us know your decision within the next 7 days. Rest assure that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction. We value your relationship with Samsung and assure you of our best services, always. For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free) Thanking and assuring you for best services always. R Suman Sharma Manager - Customer Experience Customer Satisfaction Team Samsung India Electronics Pvt. Ltd. Reply to Samsung Customer Support Center on 14th Oct 2013 Hi Suman, Thank You for the prompt response. I still stand by my request that we need the replacement of the mobile rather than the motherboard. I have seen many of my friends struggling with the Samsung mobile phone’s performance after the service and I don’t want to be one among them. I can also share the information about my friends mobile if you require. You claim that Samsung repair process is good and the performance will be very good after the service, however I would like to highlight that the new Samsung product was not reliable and not sure how reliable the service process would be. I’m not interested in taking a chance since I have already taken one. As per the email, I understand that the motherboard will be replaced and it’s the final offer. This email is forcing the customer to go for a motherboard replacement and not worried about the customer’s satisfaction. If you are not the right person to provide me with the replacement, please direct me to the corresponding person/team where I can explain my disappointments and the problem I’m facing, trusting the Samsung Organization. Regards, Hema Response received from Customer Support Center on 14th Oct 2013 Dear Ms. Saranya, Good Evening! We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product. This is Shraddha, Customer Experience. With reference to your mail and as per our telephonic conversation we would like to inform you that we already provided you the best and final possible resolution from our end. Therefore, we request you to kindly cooperate with us in order to resolve the issue. Thanking and assuring you for best services always. Warm Regards, Shraddha Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd. Reply to Samsung Customer Support Center on 14th Oct 2013 Hi Shraddha, During our telephonic conversation, I had clearly conveyed that I am not convinced with the resolution provided from your end. The only resolution that is acceptable by me is to replace the faulty device with a new one or give me cash-back. If there is nothing that can be done from your end, then re-direct me to the appropriate Samsung Chennai Area Manager. Look foward to hear from you soon... Regards, Hema Reply to Samsung Customer Support Center on 15th Oct 2013 CAN YOU LET ME KNOW WHAT SORT OF SUPPORT ARE YOU GUYS INTO? WE ASKED FOR THE REPLACEMENT OF THE DEVICE OR THE DEPARTMENT WHO CAN TAKE CARE OF THIS. I HAVE RECEIVED THIS USELESS LINK FROM YOU. I’M NOT SURE IF YOU GUYS ARE REALLY INTERESTED IN THE CUSTOMER SERVICE. THIS LINK INFORMS ME ABOUT THE SERVICES THAT ARE PROVIDED IN USA. FOR YOUR INFORMATION I’M IN INDIA AND NOT IN USA. ITS SIMPLE THAT I NEED A REPLACEMENT OF THE FAULTY DEVICE WHICH IS JUST 4 MONTHS OLD. NOT SURE WHAT IS STOPPING YOU FROM THIS. YOU ALSO HAVE TO UNDERSTAND THAT THIS FAULT IS NOT FROM MY SIDE, ITS FROM YOUR MANUFACTURING SIDE. MY ONLY FAULT IS BUYING YOUR PRODUCT WITH UTMOST TRUST THAT THIS IS A BRANDED ORGANIZATION BUT THEN FOUND THAT THIS IS WORST THAN THE CHINA MADE MIRROR PRODUCTS. I WANT YOU TO PROVIDE ME WITH THE AREA MANAGER CONTACT INFORMATION IF YOU ARE NOT ABLE TO PROVIDE WHAT I ASK FOR. I WILL TAKE IT FROM THERE. Email sent again to Samsung Customer Support Center on 15th Oct 2013 Hi Shraddha, I would suggest you to cooperate with us for this and not the other way round. Please see my list for your understanding What is the problem Phone turning off automatically and not able to turn it on. What is the defect? Motherboard is faulty Who is at fault? Samsung So if the fault is at your end, don’t you think that we have all the rights to ask for a new phone? The phone as such is not old for us to be convinced that it’s has been worn out. Its just 4 months old and a replacement of the new motherboard in 4 months is not good. It makes me to think that the resistance to change the device is because all the devices are faulty and you think that it will make people to ask for a replacement again and again? I don’t see a reason for Samsung to be so reluctant to provide a new brand device for its own fault which is clearly agreed and accepted by Samsung Service Center. Regards, Hema Response received from Customer Support Center on 16th Oct 2013 Good Morning! This is Sweta Joshi, Customer Experience. We are in receipt of your feedback and have noted down your concern. We feel sorry for the inconvenience caused to you. Please be advised that your feedback is important to us and is being reviewed carefully. With reference to your mail and as per earlier conversation, we acknowledge your concern and we would like to inform you that we have already provided you best possible solution. Therefore, we request you to kindly visit our authorized service centre, so that the engineer could check the handset and resolve the issue of your handset. We appreciate your support and patience and assure you of our best services always. Warm Regards, Sweta Joshi Senior Executive - Customer Experience Reply to Samsung Customer Support Center on 16th Oct 2013 HI SWETA, DOES ANYONE FROM CUSTOMER SERVICE KNOW TO READ ENGLISH. I CLEARLY MENTIONED THAT I WANT TO TALK TO SOME HIGHER OFFICIAL OR THE SAMSUNG AREA MANAGER WHO CAN HEAR MY CONCERN. IF YOU REALLY WANT TO PROVIDE ME WITH THE BEST SERVICE AS A CUSTOMER, GO AHEAD AND PROVIDE ME WIH WHAT I REQUESTED. YOU CAN CALL ME ON MY MOBILE SO THAT I CAN ASK ANYONE OF MY COLLEGUE TO EXPLAIN YOU WHAT I NEED, WHICH YOU GUYS CANNOT UNDERSTAND FROM MY EMAIL. EXTERMELY DISAPPOINTED WITH THE SERVICE THAT YOU GUYS ARE PROVIDING. REGARDS, HEMA Looping in Kannan.[protected]@samsumg.com for the above email on 16th Oct 2013 No Response Email sent again to Samsung Customer Support Center on 17th Oct 2013 IS ANYONE ALIVE. I AM WAITING FOR A RESPONSE FOR MY BELOW EMAIL. As of now, No Response I am Extremely disappointed with the Service from both Samsung Service center & Customer care

I have purchased samsung Primo (SCH-W279) on 8th august 2013.

I got issue with battery it drains very fast and takes long time to charge, I went to service center in my locality they said we need to check and asked me to wait for 15 mins but no one comes up with reply I tried to ask them about progress they told we are working and finally I waited for one hour after that they still wanted to check few more things and told me may your contacts and messages will be deleted and asked me to submit the handset, I'm surprised why they need my handset if the issue is with battery and they don't have any idea about how much time is required to check the things. And above all their behavior is very rude they don't give clear instructions and wasting time of customers.

Currently i have submitted my cell phone and my bill number is [protected]

I request you to please do something about it.

Service center details:
Name: [protected]--SKYLARK enterprises.
Address:Shop no.3 Krishna Sagar near haridwar apt. Ulhasnagar-421002
Contact:[protected]

My email id [protected]@gmail.com
Contact:[protected]



http://www.consumercourt.in/members/ochanivishal.html

I am indian citizen from kolkata .. i bought a Samsung smart LED tv from bangkok..so i want to regester my tv, but facing problem as indian service centers are not providing any information, about regesteration and franchise are not really providing info about tv..so i would like tht u provide me all informations or process, as soon as possible, to regester my TV...

SAMSUNG GALAXY smart phone IMEI no 356637/05/184370/3 & 356638/05/184370/1 bill date- 31.05.13 having charging related problem & went to company service centre at home science college road JABLAPUR (M.P) thrice & they chaged connector but the problem temporarily shorted out & now it has enhanced & now has chargign as well as soft ware related trouble also the service centre people not giving job card details.

I have purchased samsung galaxy duos mobile phone 3 months before but its not working properly. i purchased it from mobile store in andheri, mumbai. i asked the person about the result of this mobile & he said its a very good mobile to use but since day i purchased i never work a day properly with this mobile. i want my money back which i paid for this mess from samsung or mobile store. please help me with that. siddhesh vengurlekar. [protected] siddhesh.[protected]@hotmail.com

I am posting this to alert the Public and Company about the Samsung Mobile and its Services.

My mobile Samsung GT-S7562 within the 5 month of the purchase the gadget has been to the service center 5 times thrice with the Service Request Letter and twice with the Service Request Letter. In the 5th month of the purchase Mother Board was replaced, sooner after the replacement the new problems took birth along with the old problems. Again the device went to different service center and I was been told that the replaced materials are faulty and needs to be replaced again. The device is filled with huge technical problems with the worst services and liers. To add to this, the executives and floor supervisors make fake promises. The device and your service has caused series of losses and pains. Currently internet is also not working properly. Thrice the senior escalation team promised to resolve the issue and call back, never kept the promise, emailed the customer care and CEO Office no replies.

To The Managing Director, Samsung India Electronics Pvt. Ltd. Dear Sir, With great anguish I would like to bring to your notice that the poor state of service support from your authorized service centre. I was using one Samsung Mobile (Model : GT-S3770K) from 3 months more than 1 yr.. it has some unusual things going in it i gets switch off by itself and does not start and now the condition is such that it is not starting at all and it has been switch off by itself ... i have given it to near by samsung service center for software upgradation but now also the same problem is coming n the biggest thing is that when i got my phone back from service center and put my Sim in it it is not receiving network...while when i am putting my Sim in other phone it is running very well with full network ... i don't know what to do. I want my money back. This type of carelessness will create bad impression. And if this problem is not solved soon I will surely publish an alarming article in the national daily newspaper about the bad service of Samsung phone which will make customers to think before purchasing Samsung products. I hope you will pay attention towards my complaint anr try to solve my problem soon. ThankYou, Archie Bisen Durg, Chattisgarh, India [protected] [protected]

Company / Product Name:Samsung 393 Litres RT39FAJTASP/TL Frost Free Refrigerator (Platinum)

State :Gujarat
Complaint Details : Dear Sir, I have purchased the Samsung 393 Litres RT39FAJTASP/TL Frost Free Refrigerator (Platinum) from Care Office Equipment Ltd, Gandhinagar Sakhrej Highway, Ahmedabad.gujarat. on dated 4/10/2013, as per sales manager commitment there is a seven container box pack free scheme from samsung co.with said refregerator, we have prchased the said refregerator on 4/10/2013 but neither till date we have received the said gift nor the satisfactorily reply when said gift will deliever to us? this is totally unfair, unprofessional attitude from care’s personel, after 10 days yet we didn’t get the gift.pl do the need ful.

I first logged the complain on 19.9.2013 for my Samsung refrigerator model no. RT31HCLB1/CTL as it was not working properly (seems to have compressor problem & is under warranty). Everytime I called the customer care they just kept assuring that they are forwarding the complain to the concerned deptt. and even after one month time the problem has not been solved. The complain no. given by Samsung customer care is [protected] (dt. 19.9.2013). So, I just want to get my problem solved and if Samsung is not able to do so even then they should tell frankly so that in future no one come across this sort of problematic product / companies and shall easily switch to the better ones who can provide door step services. If Samsung is not attending the prolem of their warranty period products then what they will do if ones warranty gets over. It seems that they just know to sell their products and not interested to provide any service. Regards, Dr. K.K.Singh Dehradun [protected] / [protected] / [protected]

Highly unsatisfactory performance of samsung s duos.
Bought the phone just 15 days back.
*The battery backup is just of 2 hrs.
*the phone gets heated on charging when plugged in, and when I say gets heated I refer to the immense heat produced.
*small applications like subway surf takes 4-5 min to load.
*the screen of the phone becomes blank and does not resumes back till the the phone is switched off and on..
*the charger is very loose, it keeps on connecting and disconnecting every now and then,
I'm damn sure that I am given a defective piece, the service centre ppl are asking to repair it, but am sorry am not ready to use a brand new defective piece, hence I want it to be REPLACED.

-regards

To whomsoever it may concern, , I had purchased Samsung Note-2 on November 26, 2012 from Raju Japan, Ahmedabad. Intially it was working fine, now my concern is its not even 1 year from the purchase and i’m getting one after other issues with Note-2. The Samsung Galaxy note-2 logo showed up when the phone was turned on. I contacted Samsung care - Krishnabaug, Maninagar, Ahmedabad to express my concern. They told we cannot solve this issue and quoted me Rs.7593 mentioning some issue with circuit even though it was under warranty period. Then i went to Samsung care - Shivranjni, Ahmedabad. They had a good check of my phone and its with them since 4 days (sincace 11th October 2013). According to them, its a major issue with Motherboard replacement. Now even after replacement, i don't have confidence that it will work properly, so i am raising my concern with you for a replacement of my phone. Kindly help me in getting proper justification. You can find the Mobile details mentioned above. I have been a loyal customer to your brand but with the issues i have been facing in recent times is making me loose the confidence in your brand. I am looking forward to your prompt reply on the issue as i am mobile-less since last 4-5 days. Looking forward to support else i will be forced to post the brand reviews in the Consumer Forums and "Jago Grahak Jago" Regards, Mit Thakkar Bill no at Samsung care: [protected] Cell phone model: GT-N7100RWDINU Purchase date: 26th November 2012 Mobile phone under full Warranty

Dear sir As I had purchased a samsung mobile model Galaxy S4 its cost was 42000/- at the time of purchased.i was buying this on 29-june-2013. AT The time of purchased company offered me a additional gift that was S-View cover after the purchased it was claimed that I got this at my postal address within 45 days but till now it is 3 months 14 d Aug days spent but I did not get this regarding this I had launch a complaint against this to samsung company but I did not got any of solution by them sir I am sending u this request with so many hopes pls.help me and request u to please release my additional gift from them. I shall b very thankful to u for this act of kindness. .. thanks & regards Rupinder singh [protected]

I had purchased samsung lcd tv 40inch on january 2009. within a period of 1 and half years ghost images were seen on tv. contacted samsung service centre but no response till I wrote a mail to them and since then I have been mailing but all they claim is company is not responsible any thing happing with their product after the warranty period. I am from any Army background and feel cheated for the hard earned money I have spent in purchasing a high end product of a MNC. Today I have decided to take up this issue to consumer forum with immediated effect and also booking charges against the company for selling defective manufactring product and then asking for unreasonable amount to of Rs 40000 to rectify the defective sold product. Any body facing the same problem or any other cheating from samsung if wish to join me for filing the case may do so and feel free to write to me at [protected]@yahoo.co.in or contact my number [protected].

Hello I am Amanpreet Singh, owner of samsung s duos 7562 . Last year i have purchased that mobile on 29 october 2012. From since i have purchased that mobile, that mobile have gone to service center 7-8 times. Every time they say software problem. It takes a week to get my mobile repair. But in month of july my mobile charging jeck get repaired from authorised service center, after a month same problem arises and when i gone to same service center, they told me some liquid has entered in mobile and we will charged for that. I said not to repair it... next day i visited different authorised service center. They accepted that mobile without any issue. Now i dont want that defected mobile, after 10-15 it will be out of warranty. If any problem occur they will huge amount from me.. But now i have talked with higher authorities of samsung. Still my mobile is with samsung service center...

Kindly contact me as soon as possible Regards

Amanpreet Singh [protected]

Hi its Roli Srivastava from Lucknow I bought a Samsung Galaxy Star Gt-S5282 on 15 Aug.2013 fom Best Price.i am having lot of problems like the phone hangs too much even when there is no excess data on it.There's processor problem as the applications get started very late after touch.Many a times i cannot see the display when there's an incoming call.so most of the times the call gets disconnected and gets Missed.The call does not disconnects even after several tries.Please consider my problem and get my phone replaced.

Samsung Sold Defective Smart Phone Need Replacement.Already been to Service Center 10 times and Multiple Parts Changed Hi, I bought Samsung Galaxy Note Phone last December 16th, since then it is giving me frequent problems, like Phone get’s heated up very quickly; it gives very less battery backup and even sometimes does not get charged, it shut down unexpectedly, even sometimes get hanged. Samsung is not able to resolve the problem, every time they will change some other part of the Phone and still problem will never be resolved and will re-occur. If you ask for the replacement you are being told some or other stories. Also their customer Service is really very bad and they don’t even know how to talk to the Customer. They even say sometimes that there is no problem in the Phone, where as in reality it will keep on giving you problems. Please help me in getting the Replacement for the same.Every time I need to rush to service center and they will take my 30, 000 Rs worth smart phone and will give me a basic standby phone of 2000 Rs. In last 10 months I already been to Samsung service center for nearly 10 times and every time they will change some other part and format the phone.Till now they have changed mother board, battery, charging cable, pcb curcit .But some or other problem will re-occur every few month/weeks.Last month only I have given the phone to service center and same problem has re-occured now again.Every time they are asking me to take defective phone back.Currently also phone is in Kukatpally Service Center Hyderabad and Ref number of my complaint is [protected] and [protected]. They asked me to submit the phone in Service Center for replacement which I did and after that they did something and they are now telling me that Phone is working fine now and problem will not re-occur, as usual.Which is happening since last 10 months. Please help me getting replacement of the phone.Do let me know if you need any more information for the same. -- Thanks & Regards Gaurav Mittal [protected]

I own a Samsung note 2 phone and it got water damaged. I took it to the Samsung service center on the 3rd of Oct 2013. The very same day I got a phone call from the service center that my phone's screen is damaged and the total estimate is 6500. I confirmed if the mobile will work fine after the replacement and there are no other parts to be replaced, I was told no other problem with the phone (I asked this 3-4 times). Well the other day i.e. on the 4th Oct 2013, I made a call to inquire about the delivery date, the operator told me that she would revert in 10 minutes. I got a call within 10 mins and she told me about the estimate which now they inflated to 15650. I failed to understand how is this possible? I went to the service center the same evening. The technician there had no convincing answer. Also he opened the phone in front of me and said that it is not working. Without putting the battery and other equipment to test what was he trying to do I don't understand. Well, I asked them to give me in writing that the previous estimate was 6500 and now it is inflated to 15650, they blatantly refused to oblige .Also, my screen was not replaced till then, so how can they even come to know about the other faults in the phone. Now comes the interesting part, I brought my phone home. When I tried to switch it on, I hear the turning on tone. Then I put my sim and called the number from my other phone, I could hear the ringtone with vibration. It is not dead. I connected my phone to the laptop; I was able to access the phone memory and the card storage. Also I found a crack at the bottom left corner of my screen and my back button light is not working. Something is really fishy. I hope you could understand my plight and take some corrective measures. On 7th Oct I reported this misconduct (Complaint Id- C[protected] on the company’s website but till now I haven’t got any acknowledgment. The supervisor name is Sophia and the technician is Subhash. Service Center-[protected] (In touch services 12, 13 Ist floor 100 ft ring road Bangalore) Service request No.- [protected] Thanks & Regards, Sanjay Tarkar

New Samsung Galaxy core cell phone dead within one month I.M.E.I No.357089/05/212121/9 357090/05/212121/7 Gayatri Mobile Shoppie Mundra. dated 9/9/2013 . Same new handset given at Samsung Service Care Centre.BHUJ Vide Job sheet No.14050 dated 1st Oct-2013 but till the date Care Centre respond zero & we are not getting reply at above mention your service Centre

My Refrigerator has over cooling problem, samsung is not able to solve this problem. I have registered complaint with their customer care atleast 4 - 5 times within one year, but still the problem remains the same. They are not able to rectify the issue. Service engineer comes and takes their service charges. They deliberately delay the visit so that the defined duration of one month gets over before their second visit and hence they can charge the amount.