Samsung India Complaints & Reviews

BODY LINER CRACK AUTOMATICALLY AFTER FEW MONTHS AND SERVICE CENTER NOT TAKING ANY RESPONSE. SERVICE CENTER NAME BABA SERVICE AND WHEN I TALKED WITH PATNA ASM PRAKASH PRASAD AND BSM MR. RAVINDAR THEY ARE NOT TAKING ANY INTEREST AND ONLY POSTPONDING MY COMPLAINT-- COMPLAINT NO [protected]. KINDLY LOOK INTO THE MATTER ASAP.

Sir/Madam, I had bought a Samsung Washing Machine from Nasirabad (Ajmer) Rajasthan. Its dryer is not working properly. I lodged the complaint with the local vendor but i didnt get any useful response at all. I am totally fed up.Lastly I am writing to you that my faith in Samsung has gone faint and if this time i did not get some positive result, I will never go for any Samsung product in future. Vishnu garg mob no .[protected] regards,

Hi,
I purchased a samsung galazy s4 in july 2013. The phone fell down from my hand yesterday and there was a crack in the so called "gorilla glass" which you guys claim has passed the hammer test. After that my hone stopped working. Since its just a 4 month old phone it should have been repaired under warrenty but you guys refuse to cover it. Firstly how did the "gorilla class" break by just a fall and secondly shouldnt it be covered?Please explain how di the gorilla glass 3 break???????

Sir, I am a fan of Samsung products.Very recently, I purchased one Samsung 46F5500 Smart LED TV on 31.10.2013 night 7pm under Diwali festival offer at Shri. Meenakshi Fan House Pvt Ltd, 10K/1, Trivandrum Road, Palayamkottai, Tirunelveli-627002 (Phone No:[protected] thro Bajaj Finance. In the night, i went thr the specifications and found that the 46F5500 has a panel refresher rate of 60Hz and i was interested in 120Hz. So next morning that is on 01.11.2013, at 10.30 Hrs, I went to the Meenakshi Fan house the dealer and asked for a replacement by 46F6400 model which has 120Hz Panel refresher rate and i agreed to pay the difference of amount by cash. The dealer said that that model is not available and he has agreed to replace the 46F5500 smart tv and he asked me not to open the tv box till the replacement comes. And also he asked me to come on 04.11.2013 (Monday) morning and as discussed he booked for one 46F6400 model to help me in replacing the 46F5500 at festival offer rate provided he receives the 46F6400 at festival offer rate from Ms Samsung. In view of the above, I request Samsung to help me to replace the 46F5500 thr Shri.Meenakshi Fan House by offering the 46F6400 at Diwali festival offer rate. The dealer is really kind enough to help me in this case for which I request the Samsung to do the needful please. As a matter of fact, still I have not opened the new 46F5500 tv package as advised by the dealer. Hope Samsung will do the favourable direction of action as desired please. Thanks and regards, S.Murugesan (Divisional Engieer BSNL TVL- Retd), C-71, 7th Cross St, NGO'A'Colony, Tirunelveli-627007. Ph: LL:[protected] Mob: +[protected] Email Id: [protected]@gmail.com

I have a Samsung Tablet which is not functioning properly. I have lodged complaint on all possible channels that they [samsung] prescribes; 1) on their website using the form for complaint 2) sending e-mail to their responsible people 3) sending message/complaint on their Facebook webpage 4) lodging complaint on their customer care number The lack of any response evidences that Samsung does not care for customers and merely boasts that it is "taking the world in imaginative new directions"...I am sorry to say this direction is not gonna get you customers.

----- Forwarded Message ----- From: Punit Shah <[protected]@yahoo.com> To: "support.[protected]@samsung.com" <support.[protected]@samsung.com> Sent: Friday, 8 November 2013 2:22 PM Subject: Re: FW: Fw: Order 1181824 - Credit Card Statement for Ashish For me service is not given, I have already made the entire payment on my CC. The credit will lie in credit unused and will get adjusted against the EMI. What is disheartening 1. That there was no commitment from Samsung to resolve issue on timely basis, thus service provided below is meaning less. 2. The attitude of the Ashish being a Customer Care lead was pathetic, rude, arrogance and threatening to me as a customer. For me the fundamental is Customer Care is just label in Samsung, one of the reason is Indian Customer in their home are treated like . Thanking You Punit Shah Mobile [protected] Thanking You Punit Shah Mobile [protected] From: Samsung eStore <support.[protected]@samsung.com> To: [protected]@yahoo.com Sent: Friday, 8 November 2013 1:28 PM Subject: Re: FW: Fw: Order 1181824 - Credit Card Statement for Ashish Dear Valued Customer Thank you for your Email, We would like to inform you that EMI conversion against the Order ID #1181824 has been completed. We apologize for the inconvenience caused. Regards, Samsung India eStore Team ------- Original Message ------- Sender : Punit Shah<[protected]@yahoo.com> Date : Oct 23, 2013 14:35 (GMT+09:00) Title : Fw: Order 1181824 - Credit Card Statement for Ashish Ashish, Fantastic Service you provide, you have not even lived upto your commitment or samsung commitment of reverting back within 5 Wotking days from the receipt of the statement. 8 working days are over. It clearly proves Samsung Cheats customer over website and does live upto its service as promised Thanking You Punit Shah Mobile [protected] ----- Forwarded Message ----- From: "Shah, Punit" <Punit.[protected]@searshc.com> To: "support.[protected]@samsung.com" <support.[protected]@samsung.com> Cc: "[protected]@yahoo.com" <[protected]@yahoo.com> Sent: Saturday, 12 October 2013 1:56 PM Subject: Order 1181824 - Credit Card Statement for Ashish Hi! Ashish, Since you alleged the customer was lying that I was providing you false information. As committed I have send you the statement of Credit Card statement within 10 minutes. Which clearly indicates the entire amount of Rs 13520 was debit to the card instead of 6 emi service which I availed on Samsung EStore website. Since you threathen me (Customer) to disconnect the call and which you actually did, this only relflects the attitude you and the Samsung brand carries towards the customer. The worst customer service I have ever received, I am hopping this call was recorded every one in samsung will know, which I also plan to post on every facebook, Linkedin, Whatsup, Twitter and any other social media that how Ashish which is trainned under Samsung for Customer Service. I will also escalate to your parent company hold on your breadth. 1. Lie to a Customer, First tell the customer you are the first person who is facing this issue and then on further probing this is with large amount of customer. 2. Lie to a Customer, Samsung doesnt provide false commitmment then admit oh! the earlier commitment on the website of service Samsung doesn't gaurantee 3. Threathen the Customer, Since you (Ashish/Samsung) cannot gaurantee of service, "We will disconnect your call if you do not listen to us that we do not gaurantee services" 4. Non Gaurantee of Service - Everything is fine with Samsung, since the logistics is outsource to deliver thats not samsung, payment gateway through bank oh thats not samsung, manufacturing is outsourced oh thats not samsung. So you should call the bank, the manufacturer, logistics since they provide service Samsung does nothin. 5. Lie to a Customer - Samsung has received the payment towards the mobile, but you a customer would not have made the payment to Samsung 6. Lie to a Customer - Your Credit Card might be block - but hey how did 13520 Rs got debited 7. Arm Twist the Customer on Phone - Customer you are wasting our time, you crib, cry or do anything Samsung will not provide the service and doesnt gaurantee any service. 8. Arm Twist the Customer on Phone - Customer is not allowed to escalate, Ashish will not transfer the call to its supervisor, Nor Samsung 9. Cheating of Customer / Duping the customer - Customer should make the entire 13520Rs to Credit Card company and Samsung may provide EMI option from next statement. Customer is now going to make double payment You know the best part Ashish spoke this over the call which in any case was heard on the floor. Ashish represent devalues the Samsung brand unless Samsung has trained its employee for worst customer service. This is what Ashish presented and said thats what Samsung believes in 1. Gaurantee Required from Customer Payment but Samsung give no Gaurantee on any services and commitment from Samsung. 2. Samsung gaurantee a response positve or negative but Samsung doesnt customer service and commitement. I have paid higher price at Samsung estore just to avail the 6 EMI service and could have gone with other vendors with a higher discount. I want the EMI service to be provided within 3 working days on my credit card statement from Samsung. In case Samsung is not able to provide service, please take back the phone and credit me the amount on my credit card. Regards Punit Shah

we purchased TV on 22 .9 .2013 from lotus elrctronics, which stopped working within a month, complain was filled and your technician checked it. report was given that panel is not working, we asked company to replace the TV submitting all required documents to Mr Shamim area manager in BHOPAL (M.P) on 23 .10 .2013. it has been more than 15 days now and we have not given proper response. we want immediate replacement of T.V, and we hope better and satisfactory responce fron you regards prakriti shukla w/o mr N.M. Shukla contact no [protected].

I BOUGHT A SAMSUNG SM 40D5500LED TV AND AFTER SIX MONHTS USAGE THE HORIZONTAL LINE ON DISPLAY APPEARS AND THAT COMPLAINT ID :[protected] WAS CLEARED AND AGAIN THE SAME PROBLEM PERSISTS AND ASKING 25000 RUPEES FOR THE REPAIR WORK TO BE DONE AND DOES NOT COMES WITH WARRANTY. WHAT SHOULD I DO NOW. BY PURCHASING THIS LED TV I HAVE TO SPENT 50, 000 RUPEES FOR A YEAR TIME. TOO MUCH COSTLY MORE THAN A BMW CAR MAINTENANCE PER YEAR. PLEASE RESPOND TO THIS MESSAGE AND NEVER EVER BUY A SAMSUNG TV.

Respected Sir I have purchased Samsung Galaxy Grand for Rs.18887 on 23rd October from Mobile Store, Nirala Bazaar, Aurangabad. It has defect that the sensors work automatically (the call disconnect automatically. the message get typed and sent automatically). The very next day I went to the mobile store and tell them the problem, but they told me that many applications are running in the background, that is why this problem occurred. On 28 or 29th I went to the service centre, they told me that U have submit the handset, but I told him I will submit after Diwali as I am going to my native . Today when I told the service centre manager to replace, he refused t do so and told me to talk to customer care. The customer care refused giving excuse it is a 7days policy. I told him that my Handset has manufacturing defect from the very first day and I have reported this to Mobile Store. Kindly take some strict action against them.

This is Shivaji Kadale from Hyderabad Andhra Pradesh I am Purchase Date 05/02/2013 Samsung Galaxy Note II. Cost amount 38500. But All body paint Broken. I going to Authorization Service Center Executive told u your mobile not cover under warranty.. but showroom told u your warranty 1 year all parts or body any problem to replacement. Thanks & Regards, K Shivaji [protected]

Hi, I have placed an order of placing the order & paid fully on Samsung estore & haven't received my phone even after 7 days. I was told that I will be receiving the phone on 2nd Nov itself. When I call customer service, they have no clue about the status of the order and say the courier company's website is not opening. When I call courier company, they have no idea on the location of the package. To top it all, the inefficient customer care executives ( Swapna & Vikas) refuse to transfer call to manager or file a complaint. I feel totally cheated by poor customer service and the fact that I have not received my package even after 7 days !! Estore Order No : 1201005. Will never advise anyone to order anything from Samsung Estore !!

Dear Sir, Pl. go through the below attached emails which are part of my correspondence with Samsung E-store. You will find that on 29th July I receive email from support.[protected]@samsung.com that my registration is complete and coupon code is under generation and again I receive email from same email ID on 5th August that registration is complete and coupon code is under generation. Now on 13 Sep. 13 I receive email saying that my Invoice...

I am having Samsung refrigerator, model no-26 GCPN. I have registered complain on 2 nd November, mentioning cooling problem of refrigerator. Engineer from Samsung co. Visited our home and told us to visit again on 4 th November to resolve the problem, but still, no one has contact us. Kindly do the needful Vipul Mistry Mob[protected] [protected]

Dear Ms. Ruchi Jaiswal With reference to the above mail (with previous complaint no [protected]. 9/9/2013) I have been assured that, if i feel any problem i may contact you. further i would like to inform you that i again faced the problem in my samsung handset's (Grand Quattro) hardware within the same month. This time i am facing problem in headphone's keys as it is working properly. On facing this preblem i rushed to your samsung service center on 29/10/2013 they kept my devive for 5 days and returned back to me on 02/11/2013 at 7.00 pm assuring me that the problem has been solved, but still i faced the same problem and immediately infromed your customer care at 9.00 pm same day regarding the same but there is no results till today. Now i would like to state that please replace my device as early as possible, as you assured me that if i face any such problem in the device, the device will be replaced. Also i would like to inform you that if i will be harrassed like this i will not sit peacefully and take a legal action against your company and lodge a complaint in consumer court finally. With Regards

we contact just dial and asked for samsung service center number..they gave samsung tv spot service center number [protected] arulantony..he came and said motherboard is problem and took the motherboard and collected 3800 Rs..later he said he cant repair it.so we asked him to return the money and mother boardback. he said he will return within 3days.but 1month over he dint return it.so please help us in getting our money and motherboard back.

Hi,

I bought a Smart Microwave oven on 30th Oct. from Sachdeva Sales, Bistupur, jamshedpur. All goody words and commitment during sales. Now not even ready to listen. Worst dealer come across so far.Abo[censored]ely not customer centric and making people against brand.probably my last purchase for any samsung product.

Installation of microwave not done so far. Continuously chasing then a guy turn up, rude enough to bang tnhe door and go away sqaying' you can get demo from whoever you want'.
Second instance after lot of escallation again - Self projected as Samsung representative- Mr Shahid sent a guy. No knowledge of basic features as difference of Microwave and convection mode.Auto menu etc. Abo[censored]e4 formatlity to close the ticket of the demo as esclated. Abosultely no help and the guy went back.

During purchase i was commited to get a cookery Demo, by Sachdeva sales. Now no hearing and am runining pillar to post to get a proper Demo.

Pathetic service. Big brands with such poor support structure cannot get too far. Customer facing channels and technicians quality should be monitored.

Regards
Neeraj Kumar Singh
Email: singh.[protected]@gmail.com / neerajkumar.[protected]@tatacommunications.com
Mobile:[protected]

Dear I m madhuha bought my mobile samsung s duos 7652 through online on 9th December 2013 along with my friennds nobody has this problem only on mobile. I know how to update the mobile and technical issues. Many times called customer care and they told to give in service center requesting they said mother board has changed thy taken 20 days to change &amp check. with out phone for 20days we thought problem was solved but within two months same problem has come its really rediculous and stupid service till now agian go all the time for servicing if we are going monthly two three time what is the use of mobile now. Please help us with this problem. Waiting for reply Regards, Madhuha

I have been facing this problem since last 6 months with my Samsung LED TV which was purchased in August 2011. There is a black line covering half my screen and hence unable to watch the upper portion of my 40 inch LED TV since September 2012. Initially this line would go off post 15-20 min of switching on the TV but post few month this line became permanent. In May 2013, I had an engineer visit my place and he very bluntly concluded that we need to change the panel and the same would cost Rs. 24, 000. This is not reasonable as in just 18 months of purchase, I need to spend Rs. 24, 000 for repairs! Later the customer care called and stated that they can get it repaired for Rs. 20000, giving a discount of Rs. 4000 with no guarantee for the new panel! This is definitely a case of selling a defective model. I am just ready to pay max 25% of the repairs only.

COMPLAINT NO-[protected] LODGED AT SAMSUNG. FOR THE LAST 6 MONTHS THE NOT COLING PROBLEM OF MY FRIDGE HAS NOT BEEN SOLVED . AFTER NUMEROUS TELEPHONES ONCE A WHILE THEIR MECHANIC COMES MAKES US TO SPEND MONEY AND STILL THE FRIDGE IS NOT REPAIRED. 18 OCT 2013 MODEL-RT45MAIS SERIAL-29934DAS500270P PURCHASE DATE NOV 2009 COMPLAINT SEPT 2013-NO— [protected] FOLLOWING ARE REPAIRING EXPENSES I HAVE INCURRED SO FAR AND STILL THE FRIDGE IS NOT WORKING--- REPAIRING CHARGE HISTORY 2-MARCH[protected]REPG CHARGES—RS.1072 6-APRIL[protected]REPG CHARGES—RS.821 2-JULY[protected]-REPG CHARGES—RS.821 24-SEPT[protected]REPG CHARGES—RS.985 I HAVE COMPLAINED TO THEIR CENTRAL OFFICE IN INDIA AND KOREA. STILL NO ATTENTION. THEY DONT RESPOND TO COMPLAINTS. I AM IN A FIX AS I HAVE A FAMILY FUNCTION IN NOV.

Respected Sir, I bought samsung led 3d smart tv on[protected] from sales india ahmedabad bill no.78653. recently my tv colour change, I complaint for it, so service engineer visit and reported your led panel problem and replace it estimated around Rs. 25000/-. Most of people who bought led tv samsung suffer a same problem so company's led tv panel is faulty. In very short time how this led panel down? so company's responsibility to change my faulty panel and establish a trust with samsung. I hope you reply very soon for satisfaction and establish trust. Thanks & Regards Hemang M. Patel 26, Hajaribag society, Ghatlodiya, Ahmedabad -380061. ph no. [protected] Email : [protected]@YAHOO.COM