Samsung India Complaints & Reviews

My phone Samsung S duos GT-S7562 is under warranty. I have spent Rs. 15000/- for the phone. I have submitted my phone for two times for the same problem lines on LCD displayand slow working. Samsung kept my phone for more than two weeks both the time and failed to give committed service. I asked samsung that is the model I purchased is faulty? Is the part not manufactured on large scale for my model? Is Samsung compulsory required more than 15 days to solve any problem especially in Mega Metro like Mumbai? What will happen if the same or any other problem occurred after warranty period when I am getting such harassment in warranty period? Should I always have to call or email service center to get my phone back or to get feedback, Samsung don’t have any call/sms system? I have submitted detail on Samsung website to track my phone status. But my complaint is not registered on Samsung network to track the status neither it was found to samsung officials who called me from Samsung. My city doesn’t have any official service facility. The nearest service station available is at 70 km from Dapoli i. e. Chiplun and if any problem occurred in future I have to visit there only for repair which is not economical for me. Presently my mobile is in samsung customer care in Malad Mumbai with no repair from last 18 days. If it is not possible to rectify the problem I asked samsung to give me a new phone of the same cost of different model with duel sim having no faults and availability of spare parts. I request you samsung not to give my same phone back with the issues with the remaining warranty period. But they are not giving positive reply and taking tie to delay the case. I hope to see your positive reply at earliest. Mahesh M kulkarni [protected]

Service centre code : 3487140
Tirunelveli -1, Tamil NAdu.

I have purchased a Tab SM-T211 at tirunelveli poorvika mobile on 01/09/2013. Within 2 months it is not functioning properly. I have given it for servicing at Tirunelveli service centre ( Centre code - 3487140, Bill no: 1167) on 11/11/2013. Till date (21/11/2013) my mobile is not serviced. Every day they are saying that tomorrow we will call U, but they they never call me but every day I can check the status. Again they are saying that they want to change the board. I don't know how this happens. It earned a very bad name from the customers about the Samsung mobile phones as well as their service. I have given two more samsung phones bill numbers 1147 and 1220. Bill nO 1220 is a new phone purchased on 01/09/2013.
Hope that this feedback will help to improve your product quality as well as your service center credibility.
Regards
Prof Mahendran([protected])

From past 1 month I didnt get any resolve my complaint number is [protected]. 16 days back from head office mr.daivnder . HR. From nodia they have told me with in 15days max I will solve your problem 19/11/13 they told me please again replace p.b.a (mother board) . Already mother board and touch panel is replaced ...now they are planning to waste my time ...again they are telling me to go and replace mother board... that means they still want to waste my time ...for 20days ... please take action ... I dont need tab 3 t211 to use again... Samsung service is too worst

I have a samsung Galaxy grand smart phone. The touch screen was broken so i called 30308282 to know information about service station in chandigarh tricity. The executive told me that there are only 2 customer care centres in chandigarh i.e. one in sector 18 D and another in sector 44 D. since i live in panchkula, i asked her if there is any centre in panchkula to which she said no. so i took the details of service centre situated in sector 18D of chandigarh which are as followed - Durga Communications, SCO 23, sector 18 D and the timing was 9:30 am to 6:30 pm, she also gave me the contact no. i.e. +91-[protected] which i tried many times before leaving my home but no body picked so i decided to go directly to the service centre. when i reached there, i told them the touch screen of my phone is broken so he told me that it will cost me Rs 3700 so i said ok, please repair it but he roughly told me to come tomorrow as i am late and they are closing. i told them that the closing time is 6:30 pm and there is still one hour left and i have come all along from panchkula to get my phone repaired so he that they are closing and i should have got it done from service station in panchkula. i said that the customer care executive told me that there is no service centre in panchkula so he said its not my problem.Great, wat a supportive behaviour.. Now what m i suppose to do? firstly i was given wrong information about the service centre by the customer care executive, secondly, the executive of durga communication, sector 18 d refused to take my phone even when i reached there well within the time. now i think that the customer care executive who gave me wrong information should be taught to search her system well and the executive at durga commmunication should be taught how to behave with the premium cutomer..totally pathetic, ill mannered people. secondly, when the timing for closing was 6:30, why did the executive refused to take my phone

I bought a samsung galaxy note n7000 10 months back and it heats up and shuts down, happens a lot of times, took it to the samsung customer service but they said that there is no such fault on it, told them that it happens a lot of times, but they are not reay to take action against it reporting here because it is today that i came to know of theis forum.

i have purchase brand new samsung refrigetor m.no.REF-RT26FAKMASE dated:12/04/2013, from yr auth.dealer M/s raghukul electronics, jwalapur-249407, i have login complaint yr c.care dated:13/06/2013 complaint no.84524860 for ice storage box leakage, i have repeat the same 15/6, 26/6, 28/6, 02/07, 18/07, s.centre replace box on30/07/2013, then dated:23/08/2013 i have login complaint at c.care no cooling in refrigerator yr service centre attand dated:29/08/2013 & replace censor cooling was normal, again dated16/11/2013 same complaint was repeat no cooling in refrigerator again i have login complaint yr c.care dated:16/11/2013, till time no responce from yr side. i am very upset for yr side &amp quality of product, may i requested pl replace my refrigerator with new one . Regards, Arun kumar Bains 113 / vasant vihar, railway road Jwalapur-Haridwar pin-249407 m.no.[protected] [protected]@gmail.com Reply from samsung :- Dear Mr. Arun Bains, Good Morning, This is Ruchi Jaiswal, Customer Experience. Thank you contacting our CEO’s Office. First we would like to apologies you for the inconveniences caused to you. With reference to the trial mail and telephonic conversation with you, we have noted down your feedback regarding the problem in your Samsung Refrigerator. We would like to assure you that we have shared your feedback with service centre and our senior service engineer will visit your place today. He will check your refrigerator as per your concern and genuine repair will be performed. If in case you feel any problem please contact us. Thanking and assuring you for best services always. With Best Regards, Ruchi Jaiswal Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd D/Sir, Issu pending till date & time, may i requested pl help n oblige me, i have also BP & hart patationt.

I hav Samsung Galaxy Tab 2 P3100. Its a very good piece. Serves my purpose as reading books is easier on this. Writing emails is comfortable. But now it shows mobile network error as soon as I dial a number or put the internet on. It loses mobile networ frequently. I gave it to the Samsung Service Center for rectification thrice but in vain. They do nothing. I dont feel like selling it off but I am not able to use it also. What do I do?

In mid October my Samsung Rugby 2 phone, which is still under warranty, would not charge. Phone was received at the repair center on 10-21-13. When the phone was returned, they had made 5 component replacements. The phone's charging system was working fine, but when I went to activate my Bluetooth device it would not connect. They received my phone at the repair center 11-12-13. The same day, my phone was mailed back with an invoice stating that my phone was beyond repair, CORROSION, LIQUID DAMAGE. My phone has never been wet and the indicator in the back of the phone is still solid white, not indicating any liquid damage. When I called the customer service department I was told, twice, that the service techs stated there was liquid damage and they voided my warranty completely. Knowing my phone had not been abused or damaged by any liquid, I did not feel this was handled properly. I also told the representative that I WILL NOT ever purchase a Samsung product again.

bought led having serial no. 23463zeda05724, and samsung ref no. cbe[protected] on 15th of nov.

called service people for installation

was not at all satisfied with the service,

they just hung led on the wall, without any cable connection, even though all my set up box wires were there only, they replied its not a part of there service, and moreover there were no new leads connecting set up box and led, and not even they were able to explain full functions.

these days even with a simple tape recorder leads are available

leave that also just wanna know what led is having a meaning without a cable or set up box connection

if samsung people think just hanging led on wall is installation, then sorry i called u people, i could have got it done from local electrician

now even after 4 hrs of installation my set up box not working

anywaz thanks for ur excellent service

This is really pathetic for brand like Samsung that from there own e-store they are not able to delivered the product on time and customer care making stupid excuse. I ordered one bluetooth device from samsung e-store on 08-Nov-2013 when it was showing in stock in website via order no[protected] and it was promised as per policies that It will delivered within 7 working days but till today 18-Nov-2013 my product is not dispatched. I called many time in customer care and they start giving excuse that product is not in stock whereas product show in stock everytime when I check. It is really shame for brand like samsung which having large share in consumer good into india market. Please have a look into this asap else I will file case in consumer court soon.. Thanks Ajay Mehndiratta

I gave a compliant about my Samsung refregirator 1 and half month back (on 23 Septmeber '13). However the issue is not yet resolved. The customer care do not have status of my issue, everytime they say someone will call be within 24 hours however nobody is attending the issue. They closed the issue without resolving it and they dont even call the customer and check if the issue is resolved or not. It has been 2 months now since I raised the compliant and the issue is not resolved yet. Mobile number - [protected] Regards, Arul

hi...i have complaint reagrding my mobile, ...in last 2 weeks, i gone to ur samsung gallery (MOBILE TELECALL ANDHERI EAST) for 3 times bcoz my mobile getting switch off automaticaly anytime ..so i went 1st time they informed me we have checked it and we updated the software and it wont happen next time...but again after 3 days same problem with the device...so 2 nd time wen i went, they keep the mobile 2 days with them and informed me after that _quotthere is no problem in mobile_quot we checked properly..bt i fell very bad about this thing and then i called callcenter of samsung gallery and speak with him for 33 min and then callcenter guy gven me manager mobile no.[protected] name mr rakesh(andheri east)..so i went o gallery third time with the same problem and keep my mobile again for 3 days ..and then after today mr rakesh called me and said _quotthere is a battery problem and u have to purchase a battery with a cost of 1200 rs _quot...so now i dont want to pay anything in my galaxy so i hope u able to understand the complaint and resolve asap...thanks

I have purchased a new mobile phone in past few days as per mentioned on mobile box u will got 500 MB data on idea connection, but I am sorry to say I haven't received any response regarding that particular, kindly do the needful at your end my cell no is [protected] Thanks RRathore my mail id is [protected]@yahoo.co.in

Very disappointed with this printer. I work for a company where they standardized printers of this model. Repeatedly these printers are having issues. Now 3 out of the 4 printers in the office went for repair (one after the other). It is seriously affecting our work. Myself and my team are going to the next floor (where the only printer is working) every time we give a print out. When I asked our tech guy, he says parts are not available in the service center and it will take at least one week to resolve. How a corporate company like Samsung is selling these printers without having spare parts in service centers? This is the case in a Tier 1 city, Hyderabad, not any remote village. Really upset with these Samsung printers.

Sir, My name is Vinay Tyagi ang I have purchased a phone (Samsung 1282 BLACK) on 04th SEPTEMBER 2013.However from the very first day I am approaching to the owner of the Globel engineering (Samsung service centre) to get the phone ok as it is not working (Incoming voice problem) properly.He always says me that leave your phone here, I will use it and if anyissue will be there than we will get it solved but when I go back to him after few hours and some times after few days, He says me that your phone is working properly.We even get it serviced through the Samsung service centre (Globle engineering) but they did not handle the request seriously and I am seriously dis-satisfy from the phone and even the services provided to me in the service center, If cellphone might have been stopped incoming voice after few days than I must have thought that this issue is caused by me but it is happening from the moment I have purchased the phone.I am going to your service center again to again but not solve my problem. I am mentally and physically harassed by company”s poor services and too much face pain about services I want replaced my mobile handset. I am very disturbed about it. kindly take priority action and provide result Please look into this matter and help me. I want replace my handset as soon as possible please. I will be highly obliged and thankful to you. Thanks Vinay Tyagi [protected] [protected]

Respected Staff, Bought my Samsung fridge on 8 Nov 2012, Bill No - [protected] Model - Samsung FF Fridge RT 3534 TABBL/TL The problem is with the door not getting closed properly. Due to which the food items are getting spoilt and current and money is getting wasted. From 5th Aug, I have been registering tickets with Samsung call center continuously and the issue is still persisting. The complaint no is - [protected]. The warranty period ended by 7th Nov 2013. After several times callig them for the same issue, the technical comes and repairs but the same problm comes up again in few days or next day. I had called the customer care again in the month of November on 4th and 6th within the warranty period for the same issue. Till now i have called them 5 times and they have not attended my complaint. A service technician named "Rajkumar" came around 6th Nov and repaired the same complaint again. He said that he had changed a washer in the door after which it seemed to have worked fine till that night. But from next day onwards the same issue occurred and also that some plastic and other beading materials started falling from the fridge below. We are highly unsatisfied as the people come and put coconut oil everytime for greasing and also recommended us to do the same regularly. Surprised that there is no proper greasing mechanism in the fridge door and that the same complaint keeps coming again and again for more than 3 months inspite of repeated repairs from 5th August 2013. I am very frustrated now as i am not able to run behind them for the faults. Service Centre has clearly told us to what ever we can and that they wont attend our complaint for free. Even after telling them the seriousness of posting the issue as a Consumer complaint online, they coolly said you can go ahead and try that as well. The fridge door is not closing properly and all the cooling is getting wasted and the items in the fridge are not getting cooled due to which so many times the food items got spoilt and had to be thrown away. Lot of money and current waste. Please take immediate action. Not at all happy with the fridge model and make. Please help us with the replacement of the fridge with damage charges or complete money reimbursement with the damage charges. Thank you very much Respected Staff!

I have a 4 year old side by side Samsung Refrigerator Model-RS20NRPS5/XTL Ser:17874ABSD00005D. It worked fine till about a month ago when the cooling was not good in the fridge part of the refrigerator. Called the local Samsung dealer in Kozhikode, Kerala and as per their instructions, the 549 liter fridge was hauled over to the dealer. One month later and they are still checking the problem! Either they are totally incompetent ignoramuses who should not be masquerading as Samsung technicians or they are NOT doing their jobs!!! Either way I am without a fridge for more than a month. Every time I call, I am asked to wait for just 2 more days!!! I think it is only fair that they supply me with a loaner fridge while they play patty cake with my fridge! Could someone do something about this..please?????

Samsung why do same reply is send when already have informed that you keep the instrument. i am the user and i know the instrument has the problem. who likes to waste time. it has been more than 7 times it has to send to service centre becasue of the manufacturing defect. as per my below last mail, i will make it sure that people know across the World that buying a Samsung means buying usless products. next week, i will campaign outside all the samsung outlet in ahmedabad with the banners that samsung cheats dont buy. My fight will continue as no justice has been made to me. Regards Nilkhil [protected] On Tue, Nov 12, 2013 at 10:08 PM, Nikhil Gorasia <nikhil.h.[protected]@gmail.com> wrote: As per your below mail, please note that I DO NOT NEED THE INSTRUMENT WHICH HAS THE MANUFACTURING DEFECT AND HAD MADE MY LIFE MISERABLE. YOU KEEP THIS INSTRUMENT WITH YOU AND CONFIRM THAT YOU ARE KEEPING IT WITH YOU. I WOULD BETTER LIVE WITHOUT THE PHONE THEN THE FAULTY ONE. PLEASE NOTE THAT I WILL NOT END UP MY FIGHT AND WOULD MAKE IT SURE THAT CUSTOMERS LEARN THAT EVEN AFTER PAYING GOOD SUME OF MONEY YOU WILL BE CHEATED BY THE BRAND SAMSUNG. I HAVE STARTED RUNNING MY COMMUNICATIONS ON ALL THE WEBSITES EDUCATING CUSTOMERS AND WILL ALSO LAUNCH THE CITY CAMPAIGN FROM NEXT WEEK. I HAVE MY FRIENDS IN RADIO AND THEY WILL CARRY MY EXPERIENCE STORY SOON. I HAVE UNDERSTAND ONE THING IN LIFE - YOU CANNOT EXPECT SATISFACTION. AFTER PUTTING IN YOUR TRUST IN BRAND LIKE SAMSUNG AND YOUR LIFE WILL BE RUINED. THANKS FOR BEING SUCH IRRESPONSIBLE BRAND REGARDS NIKHIL GORASIA Dear Nikhil Gorasia, Good Morning, Thank you for showing interest in our Brand Samsung and contacting our CEO’s Office. This is Nitin George, Customer Experience. As per telephonic discussion with you it was confirmed that your set is with the service centre so we request you to collect the set from the service centre.This has been communicated to you earlier also.We again request you to collect the set. We appreciate your support and patience and assure you of our best services always. Regards, Nitin George Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd. * Please do not reply back to this email message as this email address is used for outbound messages only. According to samsung: though we deliver faulty product we would never accept it and would repeatedly try and convince you that it not faulty. You will just have to bring it every month for atleast 5 days to our service centre and we will assure you that it will run good for some days. Even after writing to the top office of Samsung, is customer is without the reolstuion, you have no alternative but to logged the complaint with the consumer forums. I will make it sure that no one from our group ever buy any samsung products and will publish my misiries on all my blogs and social sites. If needed be i will spend more amount than the cost of mobile to educate how your life sucks once you make the mistake to buy the samsung productes After repeated emails and interactions with the Samsung teams, what they have done is again asked to submit the mobile to technical centre and now they are telling that it got corrected and experiment one more time. why should i accept back the product which is faulty since manufacturing and had created lot of issues in short span of time. Samsung should give the customer friendly solutions. However they are not listening the customer voice Support team samsung: Please refer my detailed email below wherein I have mentioned how many times my new instrument has faced the issues. This clearly show that it has manufacturing problem since beginning and your services centres have not only been able to resolve it but have in the process damage the dispaly and touch of the product. Kindly note that we have lost all our patience and even after the huge spend, deprived of the product. Immediately arrange to replace the instrument with the assurance that product will work without issues and no other resolution is acceptable to us. Kindly revert us on the top most priority and utmost urgency as we have been deprived of the resolutions till date and everytime we have had initiated contacts. Please confirm how soon the replacement product would reach to us. Nikhil Gorasia [protected] Cheater Samsung: We had purchased Samsung Galaxy S3 with the hard earned money after the market survey of 3 months. Salesmen always had given the committment that services of the samsung is the best. However, what we have understood that one should not buy and Samsung brand products in their entire life. Please find the kind of trouble that has been faced till date: 1) Firstly in the 3 months itself, we faced the problem in mobile charging, the battery will not get charges. We visited Samsung service station and they said there is some manufacturing defect with the charging socket or there is problem in the data cable in the mobile and hence we had to submit the mobile. Unfortunately at that point of time, we should raise that why should we bear as there was manufacturing problems. After submitting the mobile for few days we get the same back telling that issue is sorted out. Cable is changed for the charging. we had to again use it 2) Same problem occurred again and we found that batter would not charged. Again visited centre and again the same story. This time they said that still there is issue and inspite of 12 months warranty again asked to purchase the data cable which was purchased, but problem has not been cleared. 3) again this month on 11th October 2013, same problem occurred and service station again take the instrument for the checking and telling that they will retain it for the software upgradations and checking and once handover the instrument has never shown the proper display. However in the process the display has been affected so touch is not working 4) again visited service station with the complaint that display and touch has been affected. now this time, they came out with the new story that there is problem with regard to screen guard. however even after removing the same display and touch as the issues. 5) Again on 19th we faced similar issues that display has been closed and mobile stopped working. The instrument is still with the service centre. Now they said of another issue which we fail to understand We fail to understand, why the data cable should affect the charging. Why never the problem exact has been identified. Why the display has gone without the reason. Please note that the instrument shipped is faulty since beginning and carried some manufacturing defect. We do not need any further servicing or repairs and instrument which carry the defect from day one should be immediately replaced. Please note that we have faced tremendous pressure and wasted our time and if the instrument is not replaced in next 3 days we will have no option but to logged the complaints on consumer forums. Please note that we will not accept any other resolutions. Nikhil Gorasia [protected] [protected] Forwarded message[protected] From: Samsung Customer Support Center <[protected]@contactus.samsung.com> Date: Mon, Nov 11, 2013 at 6:36 AM Subject: [Re]No Hope - Hopless Samsung To: nikhil.h.[protected]@gmail.com Dear Nikhil Gorasia, Good Morning, Thank you for showing interest in our Brand Samsung and contacting our CEO’s Office. This is Nitin George, Customer Experience. As per telephonic discussion with you it was confirmed that your set is with the service centre so we request you to collect the set from the service centre.This has been communicated to you earlier also.We again request you to collect the set. We appreciate your support and patience and assure you of our best services always. Regards, Nitin George Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd. * Please do not reply back to this email message as this email address is used for outbound messages only. According to samsung: though we deliver faulty product we would never accept it and would repeatedly try and convince you that it not faulty. You will just have to bring it every month for atleast 5 days to our service centre and we will assure you that it will run good for some days. Even after writing to the top office of Samsung, is customer is without the reolstuion, you have no alternative but to logged the complaint with the consumer forums. I will make it sure that no one from our group ever buy any samsung products and will publish my misiries on all my blogs and social sites. If needed be i will spend more amount than the cost of mobile to educate how your life sucks once you make the mistake to buy the samsung productes After repeated emails and interactions with the Samsung teams, what they have done is again asked to submit the mobile to technical centre and now they are telling that it got corrected and experiment one more time. why should i accept back the product which is faulty since manufacturing and had created lot of issues in short span of time. Samsung should give the customer friendly solutions. However they are not listening the customer voice Support team samsung: Please refer my detailed email below wherein I have mentioned how many times my new instrument has faced the issues. This clearly show that it has manufacturing problem since beginning and your services centres have not only been able to resolve it but have in the process damage the dispaly and touch of the product. Kindly note that we have lost all our patience and even after the huge spend, deprived of the product. Immediately arrange to replace the instrument with the assurance that product will work without issues and no other resolution is acceptable to us. Kindly revert us on the top most priority and utmost urgency as we have been deprived of the resolutions till date and everytime we have had initiated contacts. Please confirm how soon the replacement product would reach to us. Nikhil Gorasia [protected] Cheater Samsung: We had purchased Samsung Galaxy S3 with the hard earned money after the market survey of 3 months. Salesmen always had given the committment that services of the samsung is the best. However, what we have understood that one should not buy and Samsung brand products in their entire life. Please find the kind of trouble that has been faced till date: 1) Firstly in the 3 months itself, we faced the problem in mobile charging, the battery will not get charges. We visited Samsung service station and they said there is some manufacturing defect with the charging socket or there is problem in the data cable in the mobile and hence we had to submit the mobile. Unfortunately at that point of time, we should raise that why should we bear as there was manufacturing problems. After submitting the mobile for few days we get the same back telling that issue is sorted out. Cable is changed for the charging. we had to again use it 2) Same problem occurred again and we found that batter would not charged. Again visited centre and again the same story. This time they said that still there is issue and inspite of 12 months warranty again asked to purchase the data cable which was purchased, but problem has not been cleared. 3) again this month on 11th October 2013, same problem occurred and service station again take the instrument for the checking and telling that they will retain it for the software upgradations and checking and once handover the instrument has never shown the proper display. However in the process the display has been affected so touch is not working 4) again visited service station with the complaint that display and touch has been affected. now this time, they came out with the new story that there is problem with regard to screen guard. however even after removing the same display and touch as the issues. 5) Again on 19th we faced similar issues that display has been closed and mobile stopped working. The instrument is still with the service centre. Now they said of another issue which we fail to understand We fail to understand, why the data cable should affect the charging. Why never the problem exact has been identified. Why the display has gone without the reason. Please note that the instrument shipped is faulty since beginning and carried some manufacturing defect. We do not need any further servicing or repairs and instrument which carry the defect from day one should be immediately replaced. Please note that we have faced tremendous pressure and wasted our time and if the instrument is not replaced in next 3 days we will have no option but to logged the complaints on consumer forums. Please note that we will not accept any other resolutions. Nikhil Gorasia [protected]

i am old customer of Samsung, as per your warranty contract 6 months of Bluetooth device, i produce my device to near Samsung service center they refuse me to repair the product. plz kindly look this matter. Product Description Name Manash Mukherjee Product Bluetooth sound device Model No BHM1700IKECINU purchase dt. 15.10.2013 use only 6 days after that it is not working produce to service center 07.11.2013 service request No. [protected] dt 07.11.2013 service center [protected] they false or fake cause found. and return without repair. if possible plz repair/replace the device I ALSO SEND A COPY MAIL TO consumer forum. MANAS MUKHERJEE MOBILE NO. [protected]

I had puchased a samsung galaxy s4 mini on 6th november 2013.Its iemi number is [protected] [protected].Fom satyam electronics 4 bunglows bill number 68335.As i started using the phone there was an network drop problem.How can there are such problems in new mobile phone? Due to this this i had to face many problems.I have given the phone in the samsung service centre in Andheri west.If a person have to use a defected piece why do we buy such costly phone. please try to replace my phone because is there any guarantee that this phone would not give me any trouble in future.please do the needfull and help me out as soon as possible.