Samsung India Complaints & Reviews

Dear sir

I am account holder state bank of India savings account & debit card user my card no is[protected] my account balance is auto detect in my account 4646.00 rs. I received a massage in my mobile no [protected]: I am unknown this detection and i called the customer care he says I cannot help you plz tell me what I do

Samsung India has the worst mobile devices and services. The handling of mobiles at service center front desk is horrible. Promises from the customer support team sr. executives and escalation department are never fulfilled. Purchased GT-S7562 on 15 April 2013 in the third month the device went to the service center, after 2 months again went to the service and the Mother Board (PCB) was replaced, the very next day the mobile started acting with additional problems. Again went to the service center and the update is that the replaced Motherboard is faulty. Within 6 months of the purchase 1 month the device is at service center and till the device is laying with the service center without updates. Sahana, Nikhil Shiv Prasad, Karthik R, Pramod Kumar Sing, Akash D, Prabath Floor Supervisors promised a call back and calls from HO. Apart from these members many time executives promised call back but never had received any. Number of emails sent to CEO Desk, no proper reply. Huge loss of money waste of time and big head ace.

Myself, Zakir Hussain From Nagpur, Maharshtra, India. Recently I purchased a Samsung Galaxy Tab 3 model T3110 on 9/10/2013 costing of Rs. 24000. The tablet had too much problems in it from the first day. It hangs after running a while, sometimes half display got Blackish, the phone voice is also not so cleared & gives problem to hear. Also the device gets heated within a half an hour o[censored]se. For this problem & its solution I went to the Samsung Service Center here in Nagpur, Maharashtra. But as usual the service center did not gives me proper responce. When I asked for the replacement i.e. DOA letter, they missbehaves with me & wasted my precious 2 hours of time, they passed me from one table to another many times, after all this suufering they told me to wait for 2 days, for testing purpose. Now after 2 days when I called them they told me that your set is repaired now & working finely. When I asked them that Why I should considered repaired only after 5 to 6 days of purchase I have the rights to ask for a new set then the personal told me Aapko lena hoto thik nahi to ham kucch nahi kar sate, & cut off my call. What a it is, there no value for customers money, Now I am in trouble that what to do or not to do, May I go for something leagal or give notice to Samsung, Also suggest me that How I shall logged complaint regarding Samsung at Consumer court.

I have given my handset(GT-S7562) for servicing before 15 days.Till now i didnt get a solution and this is a fully warrantied one.I already send one complaint before 4 days an got complaint number([protected]. ) also. Still I am waiting for your service and proper response.Kindly help me.Service center details are beolw: [protected]-E MAG SOLUTIONS NO-14, KRISHNA TOWERS MARATAHALLI, BANGALORE-560037 PH-[protected]

Please don’t buy Samsung LED TV, the service cost is too high I have purchased a Samsung 40” LED TV for Rs. 58000 on 14/04/2012 from Viveks Adyar. The model no. is VA40D5500 and the serial no. is 2001 3ZNC200681B. I found panel compliant on this LED TV after three months from purchase date and it is replaced free of cost by Samsung. I found the same panel complaint again after 14 months from purchase date and Samsung asked me pay Rs. 24542 to re-place the panel. It is around 43% of the total LED TV cost. I am expecting feedback & free service from Samsung. Contact no. [protected]

On 10th October, 2013 I had gone to repair my Samsung Grand. My phone's screen was broken. They said that they will give the phone back on 12th October, 2013. On the contrary yesterday (17th October, 2013) they still said that my phone was not repaired. I had to travel out of town so I told them that I needed my phone back which was anyways delayed by 4 days from their side. After reaching back home I realised that my phone is still not working, and it is getting shut down in every 3 to 5 minutes.
I am a HR Manager for a reputed organisation in Maldives and I have no intentions of just misguiding anyone. My sincere advise to all of you, please do not go to any of their outlets as they will cheat you. By the way they will charge you INR 4000 for repairing which is still okay for me but they just dont repair the phone & make it fuurther worse so that you cannot use the phone.
Please donot go to this shop, they are cheats!

Guys help me out! Please beware of Samsung products I purchased Samsung smart TV 3 months back @ Dubai, the product is still under warranty period, Myself has went to Tiruvallur Customer care Centre regarding automatically restarting 40 inch LEDTV, I file the complained, so they ask me to provide all those necessary bills to replace the product, I submitted as well two weeks ago, but nobody resolving my issues to till date, if we ask what is the reason for delay started again to say Bla.. Bla…Bla. i don’t want to anymore here that, which is very stupid reasons (I HAVE ALL THE PROOF), even if they are not ready to support for high cost products within warranty period, how could we trust Samsung products. I am requesting all please help me out, how to move further to solve my issue, I have all the details which is required to file complaint file against Samsung company.

I gave my cell phone to Authorized service center for sixth time last week for the problem of system crash and application crash like contacts and music player, executive at service center have flashed my cell phone 4 times and did the same thing last time. But nothing is working and my handset is facing the same problem, even the service center executive is behaving very rudely, it is clear that samsung is having the force of illiterate people at service center. Once I went there with the live error on my cell's screen, they took cell phone in service, flushed the memmory and returned it to me. After wasting my time on this issue, still I am using a defective handset. Still Samsung is not giving me replacement and I have also complained online to their executive but they always called me and arrenging call back for the issue.
My Last Jobsheet no. : [protected]

Dear Sir, I have purchased a Samsung Galaxy Tab 3 having its Model No. : SM-T2110ZWAINU and its IMEI No. : RFID737LD7P ([protected]) on dated:[protected] from Zalani Collection, Santacruz – West, After a few days I have got a problem in functions of its Hanging & automatically power off, so I went to an authorized service center of Samsung Address: Unit No.13, Lower Ground Floor, Santacruz – West, Mumbai – 400054. to claim for repair against warranty. the executive just give me a reason that there is a problem in set and you can get it service at our service center in two to three days, after returning back from service center when I went back to home I started facing same problem, then on 23rd September I went back to Samsung service center with same problem and executive give me a same reason and it repeats twice, then again on[protected], I went back to Samsung service center for the 3rd time with same problem now the executive Mr. Rajesh (Technician) he said there is a problem in tablet motherboard, will replace your motherboard within 4 days, Mine is just a few days old phone and such a part replacement is not expected at this early stage of purchase. I have requested Mr. Hasmukh Gallo to replace the same hand set with new one but he is refused. I have handed over the tab to the said service center staff on:[protected] by 16.30. I was told to get back my tab within 4 day but till date[protected] I have not got my cell from the said service center of Samsung, apart from it whenever I have tried to talk with concerned authority Mr. Hasmukh Gallo of that service center or other contact number for asking about my cell, but they disconnect the phone or not ready to talk with me. now every days I am visiting Samsung service center, and one of them was saying that come tomorrow, they are neither cooperating me nor can able to say, about surety to give back my cell with rectifying the problem. I have made several complaints on customer care No. [protected], Complaint No. [protected] I am really very upset with Samusung service. I am requesting to your goodself considering it as a priority one & rights of a consumer do kindly initiate necessary disciplinary action against the said service center, so that I can get back my cell with repair or replace the same hand set with new one. Requesting your prompt action soonest possible. Thanks & regards, Deepesh S. Singh. Contact No. [protected].

To,
Samsung India Electronics Private Limited

Dear Sir,
This is to bring to your kind notice that I had purchased Samsung grand Quattro,
For a consideration of Rs16, 500/- paid in cash dated 24/7/13.
The said goods are suffering from the following defects:-
(i) Battery Drain
I have reported the above matter to you several times (Bill No : [protected], Complaint Number : [protected]) but despite all my pleadings you have not made good the defect in the goods which is indeed regrettable and highly unbusiness like. On account of your aforesaid dereliction of duty and failure and neglect to rectify the same I have suffered losses, incurred expenses, mental stress, inconvenience and mental harassment which you are liable to compensate to me.
You are hereby finally called upon to
• replace the goods with new goods and/or
• return the price paid
• pay compensation for financial loss suffered due to your negligence sum of Rs 50, 000/- within 24 hours of the receipt of this notice failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid amount such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of The Consumer Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note.

Place : Mumabi
Dated : 16/10/2013

Ajay Shah
[protected]

I bought a Laptop from Samsung On 11 July 2013 at that time there was an offer going on that you will get 7000 off on galaxy tab 2 pn purchase of the series 5 laptop. The offer required that i register my laptop with my serial no on their website and after confirmation they will send me a coupon which i have to use to place the order from their website.it was stated the confirmation process takes 7-10 working a days.After repeated calls and mails to their customer support i got the coupon code on AUGUST 29!!!. The mail said i had to place the order before September 15 but the product was OUT OF STOCK till then.I called up customer care they told me to click on notify mail we 'll notify when the product is available even after september 15 and your offer would still be valid. On september 19 2013 they mailed me that they are upgrading my offer to tab 3 and that i have less than 24 hours to place the order So i placed the order and after placing my order they tell me that the Tab 3 is also out of stock and it will be shipped to you when it is in stock .This i got to know after repeated calling customer support for weeks they had no intention to notify me by mail. Finally on October 11 2013 i received the email i was waiting for from Samsung that my order has been shipped from bluedart(logistics).I tried tracking it from bluedart but their site had no such info about this tracking no.So i called up bluedart customer support on 15 October they told me that they returned the shipment on the next day to samsung because of some issues related to the value of the product.I called up samsung they told me that your product has been shipped we dont know why blue dart is telling you this we have registered your complaint and your product will reach you on time. On 17 October i called up bluedart again they gave me the same response and samsung is not replying .I have absolutely no clue where my product is. I want this ordeal to end and what my product ASAP!!

Email sent to – Kannan.[protected]@samsung.com on 9th Oct 2013 Dear CEO, On May 28th 2013, I bought a new Samsung Galaxy S Duos and is not working for a week now. I contacted the Chennai Customer Care and they informed me that the Mother Board was at fault and needs to be replaced. They also escalated this to the Delhi office as per the their process. I received a call from Suman representing the Delhi office who confirmed that mother board is at fault and needs to be replaced. I asked him for a replacement of the phone since mother board is the heart for any device and I'm disappointed with the nature of problem in my mobile. I see that this is a manufactuing defect from Samsung end and I'm not agreeing to change the motherboard alone. I would like to have a complete replacement of the phone since its just 4 months old. I beleive Samsung will prioritze the customer's satisfaction and agree to my concern. Complaint Number for your reference: [protected] Thank You Hema No Response Again Email sent to Kannan.[protected]@samsung.com & [protected]@samsung.com on 10th Oct 2013 Hello Sir, I am still waiting for a response from you. I am without a phone for the past 2 weeks and really finding it difficult. So request your immediate action. Regards, Hema Response from Samsung Customer Support Center on 11th Oct 2013 Dear Hema Saranya Rajesh, Thank you for becoming a patron of Samsung product. We have received your email regarding the problem you are facing. As per our discussion over the telephone, you had informed that the service quality was not as per your satisfaction. We apologize for the inconvenience caused to you. We would like to assure you that post repair, there will be no difference in performance of the product compared to a brand new unit. Samsung repair process will ensure the performance of your product to your satisfaction. We would request you to visit the nearest Authorized Service Center so that we can provide you necessary service for satisfactory performance of your Mobile. You may treat this as our final offer. We request you to let us know your decision within the next 7 days. Rest assure that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction. We value your relationship with Samsung and assure you of our best services, always. For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free) Thanking and assuring you for best services always. R Suman Sharma Manager - Customer Experience Customer Satisfaction Team Samsung India Electronics Pvt. Ltd. Reply to Samsung Customer Support Center on 14th Oct 2013 Hi Suman, Thank You for the prompt response. I still stand by my request that we need the replacement of the mobile rather than the motherboard. I have seen many of my friends struggling with the Samsung mobile phone’s performance after the service and I don’t want to be one among them. I can also share the information about my friends mobile if you require. You claim that Samsung repair process is good and the performance will be very good after the service, however I would like to highlight that the new Samsung product was not reliable and not sure how reliable the service process would be. I’m not interested in taking a chance since I have already taken one. As per the email, I understand that the motherboard will be replaced and it’s the final offer. This email is forcing the customer to go for a motherboard replacement and not worried about the customer’s satisfaction. If you are not the right person to provide me with the replacement, please direct me to the corresponding person/team where I can explain my disappointments and the problem I’m facing, trusting the Samsung Organization. Regards, Hema Response received from Customer Support Center on 14th Oct 2013 Dear Ms. Saranya, Good Evening! We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product. This is Shraddha, Customer Experience. With reference to your mail and as per our telephonic conversation we would like to inform you that we already provided you the best and final possible resolution from our end. Therefore, we request you to kindly cooperate with us in order to resolve the issue. Thanking and assuring you for best services always. Warm Regards, Shraddha Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd. Reply to Samsung Customer Support Center on 14th Oct 2013 Hi Shraddha, During our telephonic conversation, I had clearly conveyed that I am not convinced with the resolution provided from your end. The only resolution that is acceptable by me is to replace the faulty device with a new one or give me cash-back. If there is nothing that can be done from your end, then re-direct me to the appropriate Samsung Chennai Area Manager. Look foward to hear from you soon... Regards, Hema Reply to Samsung Customer Support Center on 15th Oct 2013 CAN YOU LET ME KNOW WHAT SORT OF SUPPORT ARE YOU GUYS INTO? WE ASKED FOR THE REPLACEMENT OF THE DEVICE OR THE DEPARTMENT WHO CAN TAKE CARE OF THIS. I HAVE RECEIVED THIS USELESS LINK FROM YOU. I’M NOT SURE IF YOU GUYS ARE REALLY INTERESTED IN THE CUSTOMER SERVICE. THIS LINK INFORMS ME ABOUT THE SERVICES THAT ARE PROVIDED IN USA. FOR YOUR INFORMATION I’M IN INDIA AND NOT IN USA. ITS SIMPLE THAT I NEED A REPLACEMENT OF THE FAULTY DEVICE WHICH IS JUST 4 MONTHS OLD. NOT SURE WHAT IS STOPPING YOU FROM THIS. YOU ALSO HAVE TO UNDERSTAND THAT THIS FAULT IS NOT FROM MY SIDE, ITS FROM YOUR MANUFACTURING SIDE. MY ONLY FAULT IS BUYING YOUR PRODUCT WITH UTMOST TRUST THAT THIS IS A BRANDED ORGANIZATION BUT THEN FOUND THAT THIS IS WORST THAN THE CHINA MADE MIRROR PRODUCTS. I WANT YOU TO PROVIDE ME WITH THE AREA MANAGER CONTACT INFORMATION IF YOU ARE NOT ABLE TO PROVIDE WHAT I ASK FOR. I WILL TAKE IT FROM THERE. Email sent again to Samsung Customer Support Center on 15th Oct 2013 Hi Shraddha, I would suggest you to cooperate with us for this and not the other way round. Please see my list for your understanding What is the problem Phone turning off automatically and not able to turn it on. What is the defect? Motherboard is faulty Who is at fault? Samsung So if the fault is at your end, don’t you think that we have all the rights to ask for a new phone? The phone as such is not old for us to be convinced that it’s has been worn out. Its just 4 months old and a replacement of the new motherboard in 4 months is not good. It makes me to think that the resistance to change the device is because all the devices are faulty and you think that it will make people to ask for a replacement again and again? I don’t see a reason for Samsung to be so reluctant to provide a new brand device for its own fault which is clearly agreed and accepted by Samsung Service Center. Regards, Hema Response received from Customer Support Center on 16th Oct 2013 Good Morning! This is Sweta Joshi, Customer Experience. We are in receipt of your feedback and have noted down your concern. We feel sorry for the inconvenience caused to you. Please be advised that your feedback is important to us and is being reviewed carefully. With reference to your mail and as per earlier conversation, we acknowledge your concern and we would like to inform you that we have already provided you best possible solution. Therefore, we request you to kindly visit our authorized service centre, so that the engineer could check the handset and resolve the issue of your handset. We appreciate your support and patience and assure you of our best services always. Warm Regards, Sweta Joshi Senior Executive - Customer Experience Reply to Samsung Customer Support Center on 16th Oct 2013 HI SWETA, DOES ANYONE FROM CUSTOMER SERVICE KNOW TO READ ENGLISH. I CLEARLY MENTIONED THAT I WANT TO TALK TO SOME HIGHER OFFICIAL OR THE SAMSUNG AREA MANAGER WHO CAN HEAR MY CONCERN. IF YOU REALLY WANT TO PROVIDE ME WITH THE BEST SERVICE AS A CUSTOMER, GO AHEAD AND PROVIDE ME WIH WHAT I REQUESTED. YOU CAN CALL ME ON MY MOBILE SO THAT I CAN ASK ANYONE OF MY COLLEGUE TO EXPLAIN YOU WHAT I NEED, WHICH YOU GUYS CANNOT UNDERSTAND FROM MY EMAIL. EXTERMELY DISAPPOINTED WITH THE SERVICE THAT YOU GUYS ARE PROVIDING. REGARDS, HEMA Looping in Kannan.[protected]@samsumg.com for the above email on 16th Oct 2013 No Response Email sent again to Samsung Customer Support Center on 17th Oct 2013 IS ANYONE ALIVE. I AM WAITING FOR A RESPONSE FOR MY BELOW EMAIL. As of now, No Response I am Extremely disappointed with the Service from both Samsung Service center & Customer care

I have purchased samsung Primo (SCH-W279) on 8th august 2013.

I got issue with battery it drains very fast and takes long time to charge, I went to service center in my locality they said we need to check and asked me to wait for 15 mins but no one comes up with reply I tried to ask them about progress they told we are working and finally I waited for one hour after that they still wanted to check few more things and told me may your contacts and messages will be deleted and asked me to submit the handset, I'm surprised why they need my handset if the issue is with battery and they don't have any idea about how much time is required to check the things. And above all their behavior is very rude they don't give clear instructions and wasting time of customers.

Currently i have submitted my cell phone and my bill number is [protected]

I request you to please do something about it.

Service center details:
Name: [protected]--SKYLARK enterprises.
Address:Shop no.3 Krishna Sagar near haridwar apt. Ulhasnagar-421002
Contact:[protected]

My email id [protected]@gmail.com
Contact:[protected]



http://www.consumercourt.in/members/ochanivishal.html

I am indian citizen from kolkata .. i bought a Samsung smart LED tv from bangkok..so i want to regester my tv, but facing problem as indian service centers are not providing any information, about regesteration and franchise are not really providing info about tv..so i would like tht u provide me all informations or process, as soon as possible, to regester my TV...

SAMSUNG GALAXY smart phone IMEI no 356637/05/184370/3 & 356638/05/184370/1 bill date- 31.05.13 having charging related problem & went to company service centre at home science college road JABLAPUR (M.P) thrice & they chaged connector but the problem temporarily shorted out & now it has enhanced & now has chargign as well as soft ware related trouble also the service centre people not giving job card details.

I have purchased samsung galaxy duos mobile phone 3 months before but its not working properly. i purchased it from mobile store in andheri, mumbai. i asked the person about the result of this mobile & he said its a very good mobile to use but since day i purchased i never work a day properly with this mobile. i want my money back which i paid for this mess from samsung or mobile store. please help me with that. siddhesh vengurlekar. [protected] siddhesh.[protected]@hotmail.com

I am posting this to alert the Public and Company about the Samsung Mobile and its Services.

My mobile Samsung GT-S7562 within the 5 month of the purchase the gadget has been to the service center 5 times thrice with the Service Request Letter and twice with the Service Request Letter. In the 5th month of the purchase Mother Board was replaced, sooner after the replacement the new problems took birth along with the old problems. Again the device went to different service center and I was been told that the replaced materials are faulty and needs to be replaced again. The device is filled with huge technical problems with the worst services and liers. To add to this, the executives and floor supervisors make fake promises. The device and your service has caused series of losses and pains. Currently internet is also not working properly. Thrice the senior escalation team promised to resolve the issue and call back, never kept the promise, emailed the customer care and CEO Office no replies.

To The Managing Director, Samsung India Electronics Pvt. Ltd. Dear Sir, With great anguish I would like to bring to your notice that the poor state of service support from your authorized service centre. I was using one Samsung Mobile (Model : GT-S3770K) from 3 months more than 1 yr.. it has some unusual things going in it i gets switch off by itself and does not start and now the condition is such that it is not starting at all and it has been switch off by itself ... i have given it to near by samsung service center for software upgradation but now also the same problem is coming n the biggest thing is that when i got my phone back from service center and put my Sim in it it is not receiving network...while when i am putting my Sim in other phone it is running very well with full network ... i don't know what to do. I want my money back. This type of carelessness will create bad impression. And if this problem is not solved soon I will surely publish an alarming article in the national daily newspaper about the bad service of Samsung phone which will make customers to think before purchasing Samsung products. I hope you will pay attention towards my complaint anr try to solve my problem soon. ThankYou, Archie Bisen Durg, Chattisgarh, India [protected] [protected]

Company / Product Name:Samsung 393 Litres RT39FAJTASP/TL Frost Free Refrigerator (Platinum)

State :Gujarat
Complaint Details : Dear Sir, I have purchased the Samsung 393 Litres RT39FAJTASP/TL Frost Free Refrigerator (Platinum) from Care Office Equipment Ltd, Gandhinagar Sakhrej Highway, Ahmedabad.gujarat. on dated 4/10/2013, as per sales manager commitment there is a seven container box pack free scheme from samsung co.with said refregerator, we have prchased the said refregerator on 4/10/2013 but neither till date we have received the said gift nor the satisfactorily reply when said gift will deliever to us? this is totally unfair, unprofessional attitude from care’s personel, after 10 days yet we didn’t get the gift.pl do the need ful.

I first logged the complain on 19.9.2013 for my Samsung refrigerator model no. RT31HCLB1/CTL as it was not working properly (seems to have compressor problem & is under warranty). Everytime I called the customer care they just kept assuring that they are forwarding the complain to the concerned deptt. and even after one month time the problem has not been solved. The complain no. given by Samsung customer care is [protected] (dt. 19.9.2013). So, I just want to get my problem solved and if Samsung is not able to do so even then they should tell frankly so that in future no one come across this sort of problematic product / companies and shall easily switch to the better ones who can provide door step services. If Samsung is not attending the prolem of their warranty period products then what they will do if ones warranty gets over. It seems that they just know to sell their products and not interested to provide any service. Regards, Dr. K.K.Singh Dehradun [protected] / [protected] / [protected]