Samsung India Complaints & Reviews

I have purchase samsung galaxy duos ,along with this one reliance sim is given . i have already submit my id and photo to reliance but no. is not yet started after first frc .i have submit id and photo twice but the retailer daily told from 15 days that your no. will start today. My no. is [protected] which i want to start. Please rectify my problem.My email : rohan.[protected]@gmail.com


Regards
Rohan Goyal

I have lost my SAMSUNG GALAXY Y Model no-S5360 mobile phone on 15/12/2012 which Batch No-[protected].So, please block it and if it will be trace by you please give me massage to following mobile no-[protected].

Hi,

We bought a 26" Samsung LCD LA26B350 in Feb 2010 for Rs 22250/-. We
didn't used it for around one and half year . We took the LCD in our use from May 2012.
The TV worked fine for 4-5 months but suddenly had power-on issue.The TV simply wouldn't turn on despite
repeated presses of the power button. The red power indicator would flash on and off but the TV wouldn't not turn on at all.
We have contacted Customer service center for this. A personnel from service center visits us and told us that some part of LCD needs to be
replaced and that he'll forward the issue to the company head office. After repetitive calls to the service center for almost 5 weeks, we
got the response from company that the faulty part is not available in the company and they have no idea when it will be available. They
offered a refund of money after deduction of Rs. 7343/-. We requested the Company officials for the replacement of the faulty
part/replacement of the TV set, but they are not ready for the same.

Plz help us in this issue.

Good day sir, Kindly note that my phone hangs intermittently during using applications downloaded from google play even while using google play. I went to alwar service centre so many time in last month and in my last complaint they changed motherboard (as per ur service representatives)of phone but its still giving trouble to me and i am fedup with this phone. I already inform them that in a few days time i'll be out of india as myself working in merchant navy and i'll return only once the warrenty expires and i'll not be liable for any warrenty after that.same i wish to inform u again. Kindly treat it as urgent matter otherwise allow me to lodge a complaint in consumer court because i cant tolerate this phone with hang problem any more. For your kind consideration plz find attached screenshots so you can judge the problem by urself. Thanx n brgds Amit joshi [protected] Sent from Yahoo! Mail on Android

Purchased TV on 13.3.2012, vide invoice no. 11526 in Rs. 46,000. under warranty from Nagpal Brothers M-13, Palika Bazzar, New Delhi Phone [protected] having warranty of 1 year, the TV given to them on 23.11.2012 for repair but now they are refusing to repair and want money around Rs. 15000 Pl help

Zinni Singh s/o sarpalsingh M-[protected]

Dear Sir

I had purchased Samsung computer along with DVD writer ( Superwriter -Speed plus) from Classic Computer's on 27th July 2011, I had paid INR 24000.00 for my computer, but DVD writer is not working still now and i can't do any writing of dvd or cd's. The samsung company cheated me, please contact me early as possible and change the DVD writer and fix the new one for company credibility.


I am awaiting for valuable feed back from Samsung Company.

Thanks
Regards
Joshy Joseph

Hi,
I have using samsung sgh-u700 mobile. it was purchased in italy. for the past two month, the screen does not work.
So I went to service center,They tend to get that right, after a two-week they said they will not servicing the abroad mobile model.Now I want to go back to Italy? I am in the service of a world class company is not satisfied, then the Service Centre for?
Please give me the suggestion for servicing this mobile..

My Samsung Split A/c failed within one and half years of Purchase and the reponse to the Servicing and repairs is very poor! Apart from telling me that the repair cost is a whopping Rs 7000/ ( approx 1/4th of Purchase Cost !!! ) it is over 10 days since the A/c has been returned to me by their Service Center in Vizag M/s Bright Engineers! The service is extremely shoody, discourteous and unprofessional! My next A/c purchase from where? Would like someboody to tell me which Split A/c which does not go dead in 1 1/2 years to go for! Better possibly to buy some cheap A/c and replace it every 1 1/2 to 2 years? Thinking seriously .... Branded Samsung A/c has given me hell!!!!! My Comlaint No given by Samsung[protected]. I plan to post this in all complaint forums continuosly till I get a positive response from Samsung!!!!

I am cheated yesterday..a mobile seller team contacted me and offered me a galaxy note for rupees 15399.
They asked 4000 for shipping and remaining on delivery..
Their numbers are given below..
[protected]
[protected]
After payment of 4000 the give me a tracking id in which it is said that the parcel is transfering from continental mobile company in london to india
Yesterday morning they called me and askd to deposit 9500 rupees for customs clearance at mumbai airport.
I did so .then they call me and said that i will get the mobile at 2 pm.
After they called and asked for 15700 rupees and said that i will get an iphone 5 for free with that money...i said that i only wants the booked item...then they are not giving the phone or money back...one of their number is deactivatd now...
Their mail is mobilesphone [protected]@ gmail.com
And [protected]@ live.com
He had sent a passport copy of bruce norman which is with my friend....
The crime is done yesterday..
Plss help me
They cheated me through famous site quickr
Their accounts are...
Abdul wasim a/c no [protected] bcanch hsr layout s b i

ACCOUNT NAME: Bbosa Amanda Vivian, Account No [protected] Bank Name Baroda Branch M. G. Road

ACCOUNT NAME: NAMBUSI MOUREEN. ACCOUNT NO: [protected]. STATE BANK OF INDIA. BRANCH: JALAHALLI
bruce.[protected]@live.com

The parcel service address is..
Mr. Duncan Freeman Dispatch Officer UK Express Courier Services 155 Bishopsgate London EC2M 3XY England, United Kingdom Website: www.ukexpressservices.co.uk Tel: +[protected] Fax: +[protected]

Hello Team

I have puechased a Mobile Handset from Samsung Model :- SAMSUNG GALAXY S PLUS. I am facing issue with the functionality of the phone. When I start using the internet all the other applications gets closed automatically. And I have to open the applications again and when the internet is off the phone works perfectly fine.
I have shown the Phone at the SAMSUNG SEERVICE CENTER LUCKNOW once and they upgraded the software stating that it will solve the issue but the issue is still the same.
Again I submitted the phone at the SAMSUNG SERVICE CENTER, LAXMI NAGAR, DELHI twice. First time they said to upgrade the software I told them it has already been done. But they said it will solve the issue and upgraded the software again no good.
Second time I talked to the manager of the SAMSUNG SERVICE CENTER he said that he will get the MOTHERBOARD of the PHONE changed and it will solve the issue. I submitted the phone and they returned the phone after 10 days stating that the MOTHERBOARD has been changed but it does not seems that they have done any thing to my phone to solve the issue.
All of them are just wasting my time and not helping.

So please look into it and help ASAP.

Regards
Amit Srivastava
+91 - [protected]

I have purchased my Samsung laptop before 10 months, and it is still in manufacturer warranty period.


I am facing battery backup problem and raised SR with Samsung, but this problem is not resolved yet, while on call they commit to resolve within 48 hrs.

my product number is : fzlt93pb400050k

I have again raised one SR([protected]) for the same, as the according to customer support executive there is no SR registered against my laptop in their system.

Dear Sir ,
I mr. Akhil Rana Bought a Samsung Bluetooth from Hot Spot Outlet in Vivek Vihar Delhi(oppsite Balaji Mandir).It was already written and assurance was given to me that it connect with two phones .but its not like that. its not working,when i have given complaint against it to hot spot guys, first they said they will clear it out, but after going sevral times , they denied to correct it , and refused to take it back,it is very shameless act by hot spot guy, if the device has problem they must rectified or otherwise replace it.


it is my humble request to take immidiate action agsinst the HOT SPOT outlet Vivek Vihar Delhi for replacing it or otherwise refund me my Money.


Regards

Akhil Rana
Mobile no.[protected]
mail ID : [protected]@gmail.com

I had purchased Samsung TV mdel no. ES6200 3D smart....on 14/11/2012
While installing, installation engineer found that, two nos. of 3D glasses were missing....(which comes in the box as per the contents list....) immediately, contacted dealer (Mantri Mall - Auchan, Malleshwaram, Bangalore) and informed abt the same....
They said within one week, you will receive the same....
till date (11/12/2012) i have not received the same....and dealers are keep on telling will be available in two or three days or weekend....from past 4 days, they don't even pick my call.....whenever i made a call them....

Pls help me.....

regards
Manjunath
[protected]

Dear Sir,

I purchase mobile on 22.10.2012 in croma NSG IT Park, ITI Road, Pune 411007 Phone [protected], Samasung Galaxy Note no. GT-N7000ZBAINU sERIAL nO. RF1C8AAXK8E ([protected]) which is giving a proplem on purchase date only i complaint croma, they did not rectify, also complaint to Service Centre they told me that software problem, they load fresh software, but again the problem is same that my mobile is not working. I dont know how u people, beleive that u r product is good, I say that you people selling faulty product, and fool the people who dont know, I also give Service Centre No. [protected] its name Prayag Services You take hard action, You people give only jobsheet but didnot provide solution, with in two month som many time i can complaint to you by phone Call and email.

I had email so many times but you people dont reply me properly, I call so many time on Samsung Care Cetre but they did not satisfy me.
As per Telephonic And email confirmation on 05.12.2012 at 10.45 am, I had visted Samsung Service Cente at 3.30 pm, they told me that your motherborad change and and its is not repair under process.

Again I am telling that my phone purchased with in two month you are changing my mother borad, I cannnot take it back because you change main part of mobile, I want New Handset. and also it purchased on 22.10.2012 you reload fesh software on 27.10.2012,

Once again your company had prove that you people cheated with customer and fool to every dealing and selling

I had already complaint to you that my set has problem, but you people dont beleive me, on 03.12.12 Samasung Galacy Note you change motherboard, and reload software, on 07.12.12 from u r care department had call me that here is no problem it is o.k. , I take it, aroun 4.00 clock but this time again my handset was dead on same day 7.30 pm , and this time i cannot repaire, I want only new set because this problem since start from the purchase date.and I send you a jobsheet dt. 03.12.12 at the time of what you people do and repair had done. I listen you people many time but this time listen to me

Once again 0n 08.12.2012 my set was dead, they told met that there is battery problem and take my set reaload, sotware, and once again they give me that there is no problem, I can attach job sheet of 08.12.2012. how your service centre give bad impreesion to customer, you people even dont how much complaint about Samsung Galaxy Note Problem. You people kwon that how much you can disappoin the customer. you an your service centre give bad impression every body, you people cannot identified the problem, you told first Sotware Problem, second told Mother Board Problem, Third time Tell me that battery, how many time you say like this .......
Think people abount your company future because you people face problem like how can people avoid Nokia Product and turn into Samsung, you people give chance to customer that turn or move into other product.

Arun Kumar Patel

Dear Sir,

I purchase mobile on 22.10.2012 in croma NSG IT Park, ITI Road, Pune 411007 Phone [protected], Samasung Galaxy Note no. GT-N7000ZBAINU sERIAL nO. RF1C8AAXK8E ([protected]) which is giving a proplem on purchase date only i complaint croma, they did not rectify, also complaint to Service Centre they told me that software problem, they load fresh software, but again the problem is same that my mobile is not working. I dont know how u people, beleive that u r product is good, I say that you people selling faulty product, and fool the people who dont know, I also give Service Centre No. [protected] its name Prayag Services You take hard action, You people give only jobsheet but didnot provide solution, with in two month som many time i can complaint to you by phone Call and email.

I had email so many times but you people dont reply me properly, I call so many time on Samsung Care Cetre but they did not satisfy me.
I had already complaint to you that my set has problem, but you people
dont beleive me, on 03.12.12 Samasung Galacy Note you change motherboard,
and reload software, on 07.12.12 from u r care department had call me that
here is no problem it is o.k. , I take it, aroun 4.00 clock but this time
again my handset was dead on same day 7.30 pm , and this time i cannot
repaire, I want only new set because this problem since start from the
purchase date.and I send you a jobsheet dt. 03.12.12 at the time of what
you people do and repair had done.

I listen you people many time but this time listen to me and

Finally I had Complaint to consumer Forum & National Consumer Helpline Token No. 421743.
I demand for my money Back Rs. 30,000/-, This is only choice left for me.

I have lodged a complaint in Samsung customer care regarding dead lines appearing in My new LED TV on 19.09.12. They have inspected TV and they promised me that they will replace the display of the TV. After 15 days they replied that they will refund the TV cost since the display panel not available in Samsung. But still my amount is not refunded by samsung. I have contacted so many times to their service centre and customer care. They have not responding proerly and i didnt get any resolution on my problem. Samsung having worst consumer service here and they are not selling good products in India. Please take necessary actions to refund my amount. My complaint no in samsung customer care is [protected]

Bhaskar
[number removed]

Hi Sir,

I purchased Samsung Washing Machine ( WA85BWMEH) 6.5 kg on 23/10/2012 of worth 18,700/- Rs from Vijay sales(Solapur Road Pune) Pune.
At the time of purchase i have been told of promotional offer of free Samsung mobile(e200) on this purchase and it will be sent to me at home address with 30 days from Samsung.

I made my all formalities from my end like providing all inputs to them,calling to CC, dropping mail to CEO office.

However i am getting response to wait only and nothing is worked out.it is now more than 45 days.

Please do the needful from your end.

let me know if you need any inputs

Name -

Sushil Mohurle,
A-203 ,Shree Siddhi Society,
Sasane Nagar,
Hadapsar Pune
Mob- [protected].

Hi,

Please help me in finding my mobile

My name: Prashanth Tiwari
Address: 13th block Hari Om Nagar, Millenium Park Mulund East Mumbai 400081.
Phone model: Samsung Wave II GT S8530
Make:2011
Last used No.:[protected]
Contact No : [protected]
E-mail for communication:[protected]@gmail.com
How did i Lose my mobile : Some one has picked it from my pocket in Dadar Railway station.
Missed date:05th September 2012
IMEI No.:[protected]


Regards,
Prashanth

I've ordered Samsung Galaxy S Advance i9070 - Black on DEC 03 2012 the production must be delivered till DEC 08 2012. but even on 10 DEC 2012 the courier details are not yet update. Please cancel my order & refund my complete.
Your service is extremely poor & I've already purchased this phone form some other online store.

ORDER NO: 243765

Hi,
It has been just 10 months since I bought my brand new Samsung Galaxy S2 and to my surprise or rather horror, I have faced 6 major problems in a period of less than a year. I am just not satisfied with this phone. In 10 months without heavy usage, I am facing so many issues. My phone model number is- IMEI [protected] & S/N: [protected]
On contacting the service center, all they do is format my phone and …..Voila! The problem is not there then, but in some time, I have a new issue.
Now the phone is on warranty, so I can take it to the service center whenever I face a problem. But what when the phone is not in warranty period? The problems would still continue. I have no idea how many more problems are to come in coming months and years to come. So should I be paying a fortune to get my phone repaired every time after the warranty phase is over?
This phone has serious issues and I would like to request for a new handset. I had been requesting for a change in the handset since the first time I faced a problem with this phone, just 3 days after the purchase of the phone. But all the request to the service center was of no help. I am really tired of seeing so many issues with this phone; going to service center; getting my phone formatted, lose all the data. All this only to get a temporary solution to my problem and to see a new problem crop up.
Following are the problems I am facing with this set:
1. On entering the service menu, by dialing *#*#[protected]#*#*, I am not able to get to the “audio” menu. Every time I select the “audio” option, it goes back to the main menu (the same screen from which we have to select Audio option) instead of going to audio menu.

2. While playing games, this phone doesn’t detect any motion. Like while playing Temple run, I am able to jump up and slide down by not move right or left which used to happen previously by tilting the phone to the right or left respectively.
3. Within 3 days’ time of purchase of this phone, I had an issue with the battery, the battery would get charged very soon in only an hour and would get discharged equally fast in half an hour o[censored]nplugging the power.
4. The batter charged level goes below to a difference of 60-70% on removing the battery.
5. Just some days back, my phone got automatically switched off and then it wasn’t getting switched on. After 2 hours of regularly trying to switch it on, did it eventually get switched on. And to my horror the battery charged percentage had fallen from 80% to 20%. To add to my horrors, on trying to charge my phone, my phone wouldn’t get charged instead get discharged exponentially. Charging icon wasn’t appearing even after plugging the charger.
6. Phone doesn’t get charged on connecting data cable or charger.