Samsung India Complaints & Reviews

The portable device is now being presented with exciting retail packages from leading network operators such as Reliance Mobile, Tata DoCoMo, Aircel, Vodafone and Airtel. Sold for Rs. 38,000 in the market, the Galaxy Tab is now offered with accessories worth Rs. 5,500 that includes a Leather Diary Case and a Bluetooth Headset.Sporting a 7-inch display and powered by Android 2.2 OS, the Samsung Galaxy Tab ports web-browsing capabilities and enables users to access all their multimedia content on-the-go. While the Galaxy Tab is offered with a 2GB SD card with pre-loaded Map My India navigation package and the movie ‘3 ’ worth Rs. 2,250 available directly from the retailers, the Leather Diary Case and Stereo Bluetooth Headset are reported to be delivered directly to the consumer within 7 working days.Ranjit Yadav, Country Head, Samsung Mobile & IT commented, “The announcement of exciting consumer offers with the GALAXY Tab coupled with the accessories that we are now bundling with the device, will undoubtedly enrich the consumers’ experience with the Galaxy Tab .We welcome the initiative taken by the Service providers in offering such attractive packages with the Galaxy Tab”.Aircel is bundling the tablet for prepaid users with 3GB free data usage per month for 3 months and 1GB free per month for the postpaid users until 6 months. To activate this plan, prepaid customers should SMS ‘SMART PI’ to 54343 whereas paid customers will have to visit Aircel COCO store with the original Tab bill to gain access to the offering.Airtel is offering 2GB of free data usage at Rs. 300 per month for 6 months, customers will have to SMS ‘SAMSUNG’ to 54320 from their Airtel number to avail this offer. Moreover, Reliance Mobile allows 5GB of free data usage per month for 6 months on its network and to activate this plan, customers are requested to visit any Reliance World or Reliance Mobile store outlet or they can call customer care.By messaging ‘Bun TAB’ to 141, Tata DoCoMo customers who have bought the new Galaxy Tab will be able to download upto 3GB per month for 6 months at no extra cost. Allowing prepaid users to use 2GB of data at Rs. 99 per month, Vodafone is offering its postpaid customers a free data usage limit of 2GB at Rs. 199 per month when they SMS ‘STAB’ to 111, a toll free number, from their Vodafone device.

Dear Sir

I have bought a samsung LED worth Rs 55000 and facing the problem in screen of te LED since when I have purchased. The screen has been replaced by company in warranty period 3 monhs back and same problem has come again. As per their customer care executive we have to pay Rs 26000 to get it replaced now. Since the same problem has come again within three months, I are challenging the qualiy of product and not being attended by company.

Please look ino the the matter.

Regards
Nitin Matai
Mob Number:- 91 [protected]

Beware of Samsung Customer Service

I have never had a more horrible experience with after sales service as I have had with Samsung.

I bought Samsung Refrigerator in month of March 2009, 12 months back all the side racks started breaking in pieces.. I logged the complain 9 months (May 2012) back to Samsung No act on it... When i call them in the month of Nov.2012, They said we have closed your complain without solving ???? They logged in again new complain ( Complain no. [protected]).
They are not bother about reason of breaking all the racks.. We keep eatable items into that which can affect our body but Samsung really do not care about it.. Today again when I call them they said again you have to login new complain… Horrible they are…
Friends this is my request, Pls never buy any Samsung product in Future
On the other Hand, I bought LG smart TV on diwali, they have responded within 24 Hours for any issue and resolved the matter. Hats off to them for managing the customer service so well. Samsung should learn from them else shut down shop so that foolish customers like me (who buy Samsung products) stop suffering in their hands.

I have now lost my patience and will take the matter ahead with the consumer grievance cell and the media on how I have suffered with Samsung customer service & products.
Avinash Verma
Complain No. [protected]

sir i haved buyed a phone on 03/05/12 which is on guarantee the phone name is samsung galaxy y pro duos but on 09/01/13 the phone display was getting dim so i refused that problem an but on 10/01/13 the phone automatically gets switched off an i tried too many times t switched on the phone the phone display was blank so i submitted on 11/01/13the phone to samsung customer care but they are asking a huge amount of money for repairing the phone .so i put a complain on samsung customer care in internet but they are not responding to any my request so sir i beg that please respond to my request as fast as u can.my phone no is [protected] an my hne serial no is RZ1C41RYQ0K([protected]).sir please respond to my request....as fast as u can

i got samsung galaxy duos on 3rd Feb,2013.the very 1st day i started using, hands free were not working.then next day, it started working.but the phone gets heated up while talking if continuously 15mins...it becomes very hot,now i have to rush to service centre for this unknowingly, if it will b replaced. or its the problem with the handset only.

Recurring problem in our LCD TV Model No.32D450 Sr No.MP2R3PBBB02982 before and after the Warranty Period. As we are fed up of complaining again and again about the TV it has just completed around 1 year and 1 month (DOP:25/12/2011). The engineer said there is a problem in motherboard which is the main part of a TV, if within a short span of time this things happen it feels really ashamed to be part of SAMSUNG family and not to recommend other to join Samsung brand wagon. Currently I am Owner of Samsung (Refrigerator, LCD TV and Mobile) was thinking to purchase a washing machine of Samsung brand but it is deteriorating as I am loosing faith from Samsung brand.

Lets hope after reading my complaint I will surely get a favourable response from your side.

Hoping to hear from your engineer soon.

One of your loyalist Samsung family member.
Prasad Shetty, Mobile No [protected]
LCD TV Model No.32D450 Sr No.MP2R3PBBB02982.

Dear,

This is to inform you that, I bought the prestigious Samsung 40 inch LCD TV (model no: LA40B530P7RMXL and Sr no: 12313ZES902899F) from Pantaloons Retail India Ltd. (Address: South City Mall, 375 Prince Anwar Shah Road, Kolkata - 700068) on 06/10/2009. Unfortunately from last month (Dec 2012) VERTICAL LINES started appearing on the screen with sound. Currently the picture is not coming at all and the TV is in unusable condition. This causing difficulty for my family members. I am currently located out of India for my company assignment and trying to contact Samsung company service to help me out.

As per my complaint number [protected], the technician said that it is the problem with PANEL which can only be rectified by replacement of the panel and it is a very expensive affair. The cost estimation is given approx. Rs.21,000/-. This is most unfortunate, since post buying, this television has just completed 3 years and I am facing a major fault with the TV set which involves changing of complete viewing panel.

On further telephone discussions with different customer services personalities of SAMSUNG INDIA, the replacement charge/cost was reduced to INR 18,000/-. Now, to my belief this kind of scenario is not very general / frequent. I have purchased a product from a world renowned organization like SAMSUNG who works with so much diversification in so many fields from delicate Electronics to Heavy Industries, and I expect in return, much longer output and relation, not only for the television but all kind of other products of SAMSUNG. I do not blame any body or SAMSUNG for this damage, but I consider it is a very unusual occurrence in which again unfortunately I am the owner of the Item under discussion.

After multiple follow up with Samsung India and emails to Samsung head office in Korea, regarding Unfortunate PANEL problem with Samsung 40 inch LCD Television, sent on 21st Jan 2013, I have not received any reply so far from SAMSUNG side. However, I have received a call from Mr. Indranil Mukherjee (Eastern Zonal Executive) of Samsung Electronics India, for an offer of INR 14,000/- for the replacement of the said Panel.

To my belief spending another INR 14,000/- is very expensive within 3 years of purchasing a premium product that also from Samsung Electronics. This kind of scenario is a very SPECIAL CASE and does not happen frequently. I have also purchased other appliances from SAMSUNG e.g. Air-conditioner, Refrigerator, Mobile phone, DVD-Player, Washing-machine etc. and I am using all these appliances till date without any problem. As a customer, I expect in return, much longer output and happy relation with SAMSUNG.

On this above context, I am requesting / appealing to SAMSUNG ELECTRONICS to take up this as very special / exceptional case and replace the PANEL at minimum cost. I can bear the expenses up to INR 7,000/- to get the PANEL replaced. It is my expectation from you, to look into this and show a way out, to solve the issue cordially so that the customer satisfaction is highly appreciated.

I am writing this post with lots of hope and a proper judgment from SAMSUNG side.

Yours sincerely,

Samit Chatterjee
Phone: (+[protected] (Home)
Email: [protected]@gmail.com

I bought new samsung S3 but it started crackling and when crackles mp3, video, and calling facility do not work at all. No sound on receiving or calling calls. you cant here any thing it just goes dead.

This started after only 2 days after puchasing, when i took it back to the shopkeeper he sent it to the service centre and after servicing it crackles again within two days. There is no improvement. I think its a hardware problem and the set must be replaced.

Its not my fault to buy this product. If the product has a glitch and collapse its service just after two days Samsung should replace my handset.

Instead of replacing they are again sending to service centre. I have to wait couple of weeks to get the handset back.

please help.

[protected]@gmail.com
[protected]

Hi team,

I am really dis-satisfied by the service I got at Sector-16, Faridabad Service center. I went there with my Samsung Galaxy NOTE with the following issues :
1). The voice of the caller was echoing,
2). The memory card - when put into the phone - used to sometimes display the apps and sometimes, because of the loose fit - used to display the Icons.
3). The 3G speed on my phone was quite slow.

I was told that everything will be taken care of and the following was done on my phone :
1). The Mic of the phone was cleaned with a stapler pin.
2). The Android O.S was re- installed.

The support reps said that everything was taken care of. I am still and have been facing this issue since day 1. Sir/ Madam, I am a support professional and have to work long hours. I do not get time to go to the service center time and again. The Service that I am getting from my Galaxy Note is really bad. This is my first Samsung phone and with this service, I am not buying any other Samsung device. I know it hardly matters with over a Billion customers, but this is what I will spread to everyone I know or get in touch with.

I am really dis-satisfied with the issue on my SAMSUNG NOTE. Not able to handle memory card, no 3G speed - why do I need an overpriced so called - SMART phone that gives me a 3G speed of not more than 70 kbps where in another phone, with the same SIM, I am getting more than 1.2 Mbps. Really un-tollerable.

==========================================

I get an email from the CEO's desk. I find my Facebook comment deleted. No issues... I can post it again. Tried getting the issue resolved from NIT branch as Sector 16 branch was closed "BECAUSE OF TECHNICAL REASONS".

My phone has been down since quite some time. EITHER YOU REPLACE THIS OR GIVE ME MY MONEY BACK ! I do not want to go to and fro to the Service center.

wrong commitment given by vijay sales borivali west mobile section, I have purchase samsung galaxy note 1 from vijay sales, on 01/01/2013 at that time the flip cover was not available in the stock so they ask me to wait for the cover, they were suppose to call me, so i requested them to give white flip cover but the sales person assure me that we will able to give black flip cover, still after a month i didnt receive any call from them so visited at that branch for enquire, that time Mr saif store incharge again commited that we are trying for black cover and provide you the same, yesterday (01/02/2013 ) i receive a call from them that they have got the cover pls come and collect it from the branch, when visited to branch they tried to hand over orange color flip cover which was not at all accepted by me, on that Mr Saif said if you want to complian please go ahead and complain against us.

please help me on this you can contact me on [protected]

im here to seek help from you to get what they have commited as the cover was free with the mobile, and i purchase the mobile for 27590 only hearing the commitment for black cover will be get with this mobile, as i was having lot of option in the market for getting this mobile but seeing a reputed department store and the commitment i have purchase this mobile from them. you can call me on [protected] lodha.[protected]@gmail.com

Hi
My samsung galaxy ace S5830 mobile was stolen on 2/2/2013 at about 4pm. the IMEI No. is [protected]. Kindly take necessary steps to block the phone.
Name: jayshree gurunath patil
Address:Gnp house plot no 1559 sec 22 turbhe near bhavin book store
Phone model: Samsung galaxy ace S5830
Make:2012
last used num:[protected]
E-mail for communication:snehal.[protected]@gmail.com
Missed date: 2/2/2013
IMEI No.: [protected]

Samsung has failed to deliver the free gifts of 3 d blue ra player & movie pack since nov 2012 inspite of 20 calls to CRm 3 mails to Vice President Complaint No.[protected]
Kumar Bangalore

1.i havenot yet received the gift with the purchase of refrigerator RT3135TNBRK on sep.28 , 2012 as promoted and advertised till now and now they are telling me that i will not get the gift as i havenot called them before 31 dec,2012
2. no demo has been given till now
3.they are saying that i should have called them for the demo
4.i called them for demo 0n 28 jan 2013 complain no.[protected] still no body to come for demo

Sub : Complaint for my Refrigerator which was in non working condition.

Ref : Complaint No. [protected] dated 10.01.2013

Ref: As confirmed by your service engineer compressor which was under warranty
is not working due to which my refrigerator is not in working condition.

I had purchased Samsung Single Door Refrigerator Model No RA19WBPS from M/s Priya Associates Pimpri Pune: 411018 (Maharashtra) vide Invoice No.38882 dated 28.09.2009 which was working well since 08.01.2013 morning. After some time we noticed that cooling effect of the same has been gone but lights in fridge were on.

I had made complaint to M/s. Priya Associates & I have been informed by the madam sitting in office of M/s. Priya Electronic that she will inform the complaint to their Service centre & engineer will visit my home, check up the fault & will inform
Me the charges payable by me. But I will have to pay Rs.225/- towards his visit charges.

Accordingly, engineer from M/s.Elegent, Akurdi (Authorized Service centre of Samsung)
Has visited & checked my Refrigerator & informed me over phone (since I was not at my home) that compressor of my Refrigerator has been blocked & will have to replace the same with new compressor. Since compressor was under warranty period he told me over mobile that the will replaces at free of cost but I will have to pay the charges for gas filling approx amounting to Rs.1500/-. I asked him why we will have to fill gas. He told me that when compressor is replaced without filling gas we neither can nor replace the compressor. Then I asked him when there is fault in compressor which is under warranty period why I will have to pay the charges of gas filling since gas will leak due to fault in compressor since it is connected with compressor. He left my home without any further discussion. This all happened on 11.01.2012 meantime I had also made complaint your Customer Harassment Centre since many of customer like me has been taken an experience of you customer care centre which is not customer care centre but it should be renamed as Customer Harassment Centre. From the following points you will also agree for the same.

Details of worst experiences of your customer care.

Ask any query they don’t know the information.
They will ask us to talk with technical team or service centre
If we ask them let me talk with any senior person answer will be I will
Check whether the said person is available or not & will ask us to hold the call.
After long period holding call they will say the person is not available or he will call
Later
They are caring their official more than care of customer.
There is “n” number of points but I don’t want to spend your precious time for such
a small thing.

Sir, for this my small complaint I am constantly taking follow up with your customer care, service centre, dealer, company & junior & senior officials. But result was zero. The some name of persons I talked is as below.
M/s.Rajeev,Sukhvinder,Puja Madam,Siddharh,Shivkumarji Mishra,Santosh,Abhishek Anurag etc of your company/customer care M/s.Shaheed,Sohail & Krishna from your Service Centre.Mr Sanjay & some madam from your dealer & so on.

My main point was as below.

I had got the warranty of my refrigerator for one year & compressor for five years.
If my compressor is under warranty period company is going to replace it but I had been asked to pay the charges of gas filling which is linked with compressor or inner part of compressor. It means company gives me the warranty for my hand, legs or any part of my body but I will have to pay the charges for bones, blood or meat etc.The same example was given to your Mr.Santosh (ASM) but he cant explain me the reason for paying gas filling charges & answered me that the said charges I will have to pay because of your company policy. The I had asked all your officials & Mr. Shaheed that if compressor is under warranty person issue me the same. I will fill the gas with my own expenses. I don’t want want to fill the gas from company since the charges are higher than markets. They denied & told me that we cannot issue the compressor without gas filling. I asked the reason & answer was same as its company policy.Sir,I would like to ask you whether this is company policy or official are lying & if this is company policy how the company like Samsung make such a foolish policy. Sir, I am the customers who always use your all consumable products & mobiles. Today I & my family members are having 28 Mobiles of Samsung, but now because of above incidence I don’t have faith on your company.

Sir, due to your compressor problem I had lost my 10 injections amounting to Rs.47500/- The said possibility of the same was already informed time to time in advance from 12.01.2013 to 17.01.2013 to your above officials. & recording of the same is with me & your customer care. In addition to this I have been mentally harassed from your customer care centres,service centre & dealer for above reason which I cannot work out the cost in monetary term but which may be Rs.50000/-

Further, I had also informed your officers the urgency of the same but the same was not attended in time. I had already paid Rs.225/- as Labor & Service amount Rs.200/- & Service Tax thereon of Rs.25/- on 12.01.20013 vide receipt no.10690/12.01.2013 & Dryer replaced-Rs.86/- & Gas charging done – Rs.1275/- on VAT on the same Rs.170/ less discount – Rs.31/- vide receipt no.10487/21.01.2013 ( Total Rs.225/- + Rs.1500/- = Rs.1725/-).As already informed from 12 to 20th Jan 2013 to your all above official, service centre & dealer the said charges are being paid by me UNDER PROTEST” to avoid my/your further losses.

Now, I request to arrange to reimburse me an amount of Rs.47500/- + Rs.50000/- + Rs.1725/- Total Rs.99225/-) towards above losses immediately within two days otherwise I will have no option but to knock the doors of consumer forum...

Please treat this as most urgent.

Thanking you,
Yours Sincerely,

Dilipkumar Karnawat
Karhadkar Heights,Power House Chowk,
Chinchwadgaon,Pune : 411033
Mobile : [protected]

reverting to ur mail mr anupam . ur company said

At Samsung we strive to give the best experience to our valued customer in terms of our product and services.
We take great effort in understanding and assessing matter in more details so that we may make faster and accurate decision.

Accordingly we propose resolution which is a win-win situation for both, our esteemed customer as well as Samsung.

first of all i purchase the refrigrator model no-FF RT-24 bdms1 in 28/may 2010 . and the product is not working good from the date when i purchase it .FIRST THE FRIDGE HAS BASE PROBLEM THAN THE RELLY PROBLE AND ALL DAY THE FRIDGE GET NOISE SOUND ALL THE DAY AND AGAIN 29 JAN 2013 THE SAME GAS LEAKED AND RELLY PROBLEM . if i m not wrong ur company samsung product is like chinese product which we repair every year and ur company said u we are provide 1 no product is that type of no-1 u have which people repaired every year. i have purchase this refrigrator rs14000 with my hard work earning income . not free of cost . i also spend 1080 towards gas repairing and really reparing . and again the regfritaor not working . its my humble reqest to u that plz provide me solution . inspite of that ur r using same product but ur product is working fine . only one resolution i want from ur company that plz take ur bad product to ur company and refund my money back with interst .that all . IM VERY FRASTED AND DISAPPOINTED TO UR SAMSMUNG PRODUCT IM ALSO SEND A BILL WHICH UR COMPANY PROVIDE ME REPAIRING OF MY FRIDGE ONLY ONE THEY DOESNT PROVIDE ME ANY JOB SHEET .I PREVISIOUS PAY MR ANUPAM .


hi dear sir my name is narinder singh .in date 28510 i purchase samsung refrigrator of rs -15000 cash from saram electronic jail road . the refrigrator not working fine from the insital day . first the fridge has base problem . i complaint many time but samsung not provide any satisfacition . the resolve the base problem and again the fridge not working in2011 again the xuctive come to my premisses and check the fridge they said fridge has really problem .inspite this they said the fridge has also gas problem . again i pay the charges to global services rz-8 mahindra park pankha road uttam nagar nd-59 rs -1080 . and again the stupid product of samsung not working today one of excutive of samsung coming and check the fridge and said the the fridge has rellay problem and also gas liked problem . im frasted from this samsung company in hole 2 year ihave repaire stupid fridge 3 times and the product not working right now . i want my money back from samsung which i paid for bad product of samsung


same complaint cc to pg portal and grakh seva

--
NARINDER SINGH
[protected]
[protected]



--
NARINDER SINGH

i had lost my mobile yesterday when i drive my bike
My mobile is samsung C5212
Connection Aircel [protected]
Mobile lost betwen Nalagarh (hp) and Ropar(PB)
another contact number is [protected]

Dear team
I am informe to all customer samsung battery backup is very poor. so i will be request to of all
customer you have not to puschage any samsung mobile.

Thanks
Shiv

Sir,
I am Abdul Masi.i purchased a samsung galaxy y duos phone December 26th in kollam.after 2 weeks problems started network issue,speaker problem,hanging problem and all. i given the service center they solved my problem and change the board.now my display is some problem.wat should i do.i dont have any time to spent with service centre.i am not satisfied with thiss phone.i need to change the phone or give anotherone
this is my mail id [protected]@gmail.com and my contact no [protected]
i want imeadiate response from ur side asp.
Regards
Abdul Masi

hello,

I had purchased Samsung 32" LCD TV last year about 1 months back but headphone jack of the LCD's are not working. I thought that Samsung is one of the best companies & that's why only I buy all the LCD's from Samsung only.
Many times I called at your customer care to make them aware of the problem, every time they assured me that the engineer will come to look out the problem. But I never found any of them at my door.

Ravibhushan kumar
b-21 shish ram park,
Uttam nagar new delhi-59
[protected]