Samsung India Complaints & Reviews

I have bought 1 samsung washing machine from meera electronics, sulur, coimbatore on[protected]. yet now the samsung people have not send a person to show the demo. I have asked them many times. but thereis no response.

I have purchased a Samsung Refrigerator approx. 5 years back. The Vegetable basket cover, egg-tray cover chiller cover etc have broken.On my complaint the company has sent a representative from local dealer. But he said that it is not available and no chance of getting in near future. I do not understand the way a renowned company deal with customers. Only want to sell and no after sale service and customer care. Should I dump the fridge now and go for a new? Anybody please suggest how I should deal in such a situation and whom to approach

I have purchased one Samsung Mobile( model gt C3530)on dated 1.10.2011 having serial no RW7B740046N.But iam sorry to state that this mobile has
created much problem as it has been
serviced three times due to charging problem.
Now you are requsted to change the set.Now also it has been handed over to Samsung servive centre at Ludhiana([protected])Imperial refrigration on dated 20/7/12 with complaint no [protected].Till date i have.nt got back my mobile set.

Do the needful at the earliest.

Regards,

Sarabjot Singh
Mobile:[protected]

I had purchased a Samsung Galaxy i5801 mobile on December 2011 from a registered shop at Junagadh.Suddenly, in the first week of January 2012, it has stopped functioning.After taking it to the authorised service centre of samsung at Junagadh, they had informed that there may be a Battery Problem or short circuit in mother board and needs repair of Rs.5000 even after paying this we are not sure to say that your problem will be clear. On again taking the mobile alongwith the original bill of purchase, showing that it is under warranty for one year, they have reduced the repair estimation and said that i have to pay Rs.3000.On again informing that i should be given free service they are still insisting for acceptance of Rs.3000 for which i am not convinced.I have been handling the phone very carefully and i should be given free service under warranty.I shall forward the mail correspondence after receiving your reply.

I had purchased a Samsung Galaxy GT I9003 in April, 2011. I experienced the first problem in October, 2011 and the phone had its first visit to the service center.
The problem was rectified and I was told there was some software problem. Since then, the phone had been working fine till June, 2012. I have started experiencing the problem where the touch does not responds. Initially the problem was for a day and the phone was working normally the next day. Now the touch does not respond at all.
My complaint is regarding the product quality, a product which was priced at approx. 20K does not work for one full year without going to the Service Center. Why was this product sold in the marketplace, a sub standard product.
Can we expect a response to this complaint.

saad

I have a samsung corby mobile, purchased before one year. It has a typical problem that in rainy season its touch screen does not work . I have faced this problem with my previous mobile also. This time I was on tour to Durg,Chattisgarh on 4th July 2012 at that time I visited samsung workshop who told me that it will cost rs.1300/- for replacing new touch screen. I have given it for replacement but unfortunately there was no touch screen chip available in workshop. So I take it back and given to Samsung workshop at Dharampeth Nagpur. Here employee of samsung has taken 2 days for identifying problem and asked to pay rs.4500/- for replacement of touch screen chip as well as motherboard also. Also they have taken rs.150/- towards service charges for checking handset. Since repair cost was very high and there is no gaurantee of touche screen, i have taken back my handset. I want to know how can two different workshop of Samsung can identify two different problems. I have doubt that Nagpur's samsung staff has damaged motherboard of my handset and took 2 days and hide the mistake done by them. I want replacement of new handset.

we purchased the Samsung Model RFG297HDBP/XAA last August (2011); the ice maker went out so we called under our warranty; we were told that they have no service personnel in our area and we could exchange or get a refund, with this sorry service we opted for the refund, as of this writing nothing, as far as I am concerned this is Deceptive Fraud and Trade practice and this company should be stopped from doing business in this country, it should not take a lawyer to get your damn warranty work done
Gary J. Schroeder
Gonzales, Texas

On 15th July the Dealer given us a Samsung fridge which was totally DENT in the front door, and also told (DEALER & COMPANY ENG) that he will replace immediately, Now its almost 25days the dealer Name:SUPERTEK Electronics, Mahavir Enclave, Palam-Dabri More, New delhi-110045, telling us wait till the stock we get from the company. Though we paid him cash full amount.

He knew and told my family that was dent piece, Just to take the cash.he delivered the dent fridge.

I live in middle east , My family is facing problem everyday begging the dealer to replace, and he cares for nothing, Should i Complain through embassy ????????

I purchased a Samsung galaxy s3 on the 24th and after 10 days the phones mike was not working properly. So took to the service centre and it took them 11 days to replace the mike. they delivered the phone on 18th and still the problem was persisting and even worse.so on 19th I too it again. To the service center and then they said that the mother boArd has problem and it needs to be changed. Now I am not mentally prepared to use this phone further as it has been taken for repAir twice in just one months time. All I want now is either a new set (replacement) or my money back which they are refusing. And the amount of stress that I have to go through for getting this done is un explainable.pls advice as to how to go about. I am sure it is my right to have a defectless phone.

In samsung service centers give to coustmer very poor service i am a samsung mobile mobile phone user i am gone to samsung service center
maximum 10 to 15 times now today is not my working properly of same problem

I am very upset for this service



Your coustmer-: Sarabjeet singh
mobile number-:[protected]

I PURCHASED A SAMSUNG MICROWAVE CON28L CE1031LFB VIDE INV.[protected] ON[protected] FROM CROMA STORE BELAPUR. I PURCHASED AN EXTENDED WARRANTY OF 2 YRS ALSO.

THE EXTENDED WARRANTY CARD INDICATED A MANUFACTURER WARRANTY OF 2 YRS AND EXTENDED WARRANTY OF ANOTHER 2 YEARS. THEREFORE AS PER THE DOCUMENTS AVAILABLE WITH ME THE WARRANTY WOULD BE VALID UPTO OCTOBER 2012.

THE OVEN DEVELOPED SOME PROBLEM THIS WEEK AND I APPROACHED THE TOLL FREE NO. FOR EXTENDED WARRANTY SERVICE AND I WAS SURPRISED TO HEAR THAT THE WARRANTY EXPIRED IN OCTOBER 2011. THE MANUFACTURER WARRANTY WAS ONLY FOR ONE YEAR. WHEN I APPROACHED THE STORE IN BELAPUR YESTERDAY , THE STORE MANAGER-Mr.DAVID TOLD ME THAT IT WAS A MISTAKE ON THEIR PART FOR HAVING INDICATED ON THE CARD THAT THE MANUFACTURER WARRANTY WAS FOR TWO YEARS AND ACTUALLY IT IS ONLY FOR ONE YEAR. THEY ALSO SAID THEY COULD NOT DO ANYTHING ABOUT IT AND I WOULD HAVE TO GET THE ERROR RECTIFIED BY A PAID SERVICE ONLY.

AS A CUSTOMER, I FEEL CHEATED BECAUSE WHEN I AM GIVEN TO UNDERSTAND THAT I HAVE THE PRODUCT SECURED UNDER WARRANTY TILL OCT 2012, I WOULD LOOK FOR ANY MALFUNCTIONING ONLY PRIOR TO THE GIVEN DATE. HAD I KNOWN THAT THE WARRANTY WOULD EXPIRE IN 2011, I WOULD HAVE CALLED FOR THE SERVICE TO CHECK FOR ANY PROBABLE DEFECTS.

AFTER HAVING PURCHASED FROM A REPUTED STORE LIKE CROMA, I FEEL THE SERVICES ARE ON PAR WITH ANY STREET VENDORS. FURTHER THE STORE MANAGERS ARE NOT EMPATHETICAL TOWARDS THE COMPLAINING CUSTOMERS AND UNAWARE THAT THIS COULD BE A BUSINESS DETERRENT.

EVEN THOUGH THE WARRANTY MENTIONED ON THE MANUFACTURER BROCHURE COULD BE ONE YEAR, I GET A EXTENDED WARRANTY CARD ON PURCHASE OF THE ITEM. IF I AM TO LOOK AT THE PRECEDENCE OF DOCUMENTS, I AM ELIGIBLE TO SERVICES AS MENTIONED IN THE EXTENDED WARRANTY CARD.

This is with reference to that I have purchased a samsung Lcd on dated[protected] but with in very short period of time (with in 1.5 year) I am facing display problem in pannel of Lcd. I have spoken with your Cs executive on[protected]ref no of conversation is [protected]) but not get any resolution.Samsung service centre has given us reparing estimate of such problem is 15k.I am very reliable customer of yours and using every product of samsung but very much disappointed with your pathetic services. I am not going to pay any penny for this rediculous fault
I want this fault to be repair without any charges otherwise replace it as I am your preferred customer and want proper resolution for this inconvinence to me otherwise I have to esclate this case to grievance cell.

i have purchased samsung galaxy s3 (I9300) on 10/07/12.its imei no.[protected] on 22/07/12 my phone is locked automatically.i have registered my complaint on authorised service centre in kanpur and my token no.is 13657.they have ask me 170 rupees for phone unlocking.and company provides me one year warranty then why should i pay170 rupees when it's not my fault.actual problem is that my initial letter of passcode is v but when i press on v .letter t appers on screen.it is clear that the main fault apper in mobile i have not done anything with mobile and i have complaint this whole matter in service centre.so please take some action as soon as possible.

Dear Sir,
I am purchase a new 20 inches Led Monitor in the date of 16/07/2012, after 3 days i was faced a problem your Led monitor, problem is:- a small blue line, left side in led monitor, so i request for you plz. solve my problem immediately.

i lost my mobile no-[protected] plz send this no call details on 3days

Dear Concern,

I am sorry if this is not the correct forum/email to raise my issue. However if you know who can help me please forward this email to the correct person. Thanks.

I have lost my Samsung Galaxy-S2 mobile phone, please help me trace it. Details are given below:


Your name: Sarfaraz Kamaliwale
Address: Trikutta Towers, B-1409, ADi Shankaracharya Marg, Powai-76
Phone model: Samsung Galaxy S2 (i9100)
Make: Samsung
Last used No.: [protected]
E-mail for communication: [protected]@gmail.com
Missed date: 18th Jul’12
IMEI No.:[protected]

MY MOBILE SAMSUNG DOUS B7722 GOT WET ON 13JUN IN THE RAIN N BECAME DEAD IN THE NIGHT. ON 14/06/2012

I CONTECTED YOUR AUTHORISED SERVICE CENTRE ( VIGNESHWAR ELECTRONICS, Shop No. 5 & 6, Anant Niwas,

A.M.Marg, Near Ganesh Tolkies, Chinchpokli(E), Mumbai-400012. tel:[protected]/[protected] FOR REPARING OF THE

SAME WHERE YOUR TECNICIAN ASK FOR Rs.100/- TO CHECK THE PROBLEM AND THEN ADVISE ME FOR REPARING.

BUT AFTER PAYING Rs.100/- HE WAS NOT ABLE TO FIND THE FAULT AND HE SUGGESTED ME TO CHANGE THE IC

WHICH WILL COST Rs.500/- N IF IT IS NOT WORKING AFTER REPLACEMENT OF IC I HAVE TO CHANGE

MOTHER-BOARD WHIICH WILL COST Rs.3500/- N AFTER THAT ALSO IF IT IS NOT WORKING THEN BETTER TO BUY

NEW MOBILE.

IT MEANS THEY ARE WORKING ON TRIAL AND ERROR BASIS AND NOT SURE TO DETECT THE FAULT THEN

WHY THEY ARE CHARGING FOR CHECKING. THIS IS LOOTING AND CHEATING TO CUSTOMER. I REPAIRED MY

MOBILE WITH PRIVATE TECHNICIAN FOR Rs. 500/- AT A INSATNCE WHICH YOUR AGENCY IS NOT ABLE TO DO. SO

PLEASE TAKE NECESSARY ACTION AGAINST THIS AGENCY TO AVOID CHEATING TO CUSTOMER AND TO SAVE

YOUR REPUTATION AND GOODWILL IN THE MARKET.


NARESH GOVIND MAKWANA
19A,CENTRAL RAILWAY COMPOUND,
SHIVDAS CHAMPSHI MARG,
MAZGAON,
MUMBAI - 400010.

MOBILE:[protected]

Hi,,

I have the customer id[protected] for the samsung champ model which i have bought from spice stores during October-November 2010 in the scratch card offer. I have lost the bill. The shop has been closed also. Please help me out in getting the invoice number.

Thanks
Neelaveni
[protected]

samsung mobile galaxy s II

1.0 hanging problem
2.0 auto switched off
3.0 liquid damage problem as per service centre mahavir enclave dwarka 110045
4.0 there is no manager level authority in service centre who can resolved the problem
5.0 there was no liquid was gone to the mobile set neither the service centre staff able to show the liquid, even they are not able confirm which kind liquid had got
6.0 we have observed that, staff of service centre have a tendency to make how can they free without taking any responsibilty
7.0 there is manufacturing defect in galaxy s II and which should resolved without take any charges
8.0 there is big mistake/blunder in this phone manufacturing,
9.0 there is no moisture absorbing resistant in the phone
10.0 instead of company's manufacturing defect company is not interested in resolving the defect,
11.0 company's only motto is to make consumer guilty at any how/ at any cost


we need company's accountability for providing services

thanks

yours

anurag kumar

consumer of samsung galaxy s II

name:siddique azim
contact no :[protected],[protected]
adress:maharshtra,thane_mumbra,khawja palace,c wing,room no 303,railway stn.
handset model:samsung chat 3222
problem: i have bought a c3222 in 22nd dec 2011 but it has many problem in that i facing like internet is not working properly,restarted and hangs,phone call volume is not coming etc .since i take this mobile to samsung service center at thane_mangal murti enterprices for software update for 9_10 times but problem again are coming then again i go samsung service center and tecnical expert changed motherboard for 5 times but again are problem are coming then again i go service center and tecnical expert changed ic of display for 2 times but again problem are coming .......i am facing lots of problem in thatand this problem cant solved ,so i request to samsung give me mobile refund back......
thankyou.,
your conumer,
siddique azim