Samsung India Complaints & Reviews

Hi,

I would like to lodge complaint against Samsung Electronics due to faulty services provided to me for repairing my television set.

I have bought Samsung colour television set 2 years back. My television set went faulty from last 2 months due to some display problem. I reported this fault of my television test with Samsung customer care and engineer visited my place on 24th of May 2012. The engineer have taken my television set for repairing and returned back on 30/05/2012. They charged me Rs.1000/- for rectifying this fault which I've paid them in cash. My television did worked for few days after it was repaired however went again faulty on 10/06/12 with same display problem. As per Samsung service terms & conditions this problem should have covered under warranty as the same problem have reoccured.

I again reported this problem with Samsung Service centre on 16/06/12 and engineer did attended to my service call. They have again taken my TV set on 16/06/2012 to their service centre for repairing and returned it back on 28/06/12 and the person who delivered my TV set was a driver. When I checked my TV set it was not working however the person who delivered my TV Set advised me to again file complaint with Sasmsung Service Centre.

Now I am receiving call from their service centre who are asking me to pay 2000 Rs again so that they can repair my TV which have the same problem. When I have already paid them Rs.1000 Rs and they have not repaired my TV and again they are asking 2000 Rs for the same issue.

Request you to please look into this matter on an urgent basis and seek relevant clarification from Samsung Electronics, as I am being harrased to get my television set repaired.

Regards
Ruchika Chanana Pawar
Naveen Pawar / [protected]

I have one samsung washing machine in my home.It dead few days before.I have complained to the dealer and they booked a complaint to the samsung company.Complaint no-[protected].No response till now.Samsung service is very worst.Samsung company is not giving any service after sales.

I worried that why I select samsung washing machine.

I bought the phone around the new year. since then the motherboard has been replaced twice, other than that, the phone has been to the service center two more times for some or the other problem. When there is so much problem why cant it be replaced. I am sick and tired of requesting them but no use. I had to stay without the phone for approx a month in all.

I am really upset with the phone. I wanted a phone replacement but again I have been asked to give my phone at the service center.
The phone has been to the service center fourth time in the warranty period, this is actually a harassment to the customer. Go long way to the service center, stand in the long queues submit the phone, stay without any contact, without phone for days, go back to the service center and again waste time.....
This process is repeated so many times....I regret buying the phone.
I just dont understand why cant it be replaced.

Mobile bought in feb 2012 has been repaired thrice ..original problem still not resolved I cannot hear the voice of person i have dailed.Charging problem continues.Incapable ,staff at service centre keeps on trying
to solve .
Phone in warranty but its of no use.last repair they took 4 working days ,but my phones all functions have got mixed up after that.its not charging goes in emergency mode ,call dropping,distubance

Hi

I bought a samsung GT-s6102 2 months back.. While calling on certain numbers I always face Voice echo during calls.. But it does not happen in every calls.. So I am not sure if this is a problem with the phone or something else.. Cetainly it is not a network issue as i have already checked by trying calling on different numbers (operators)..

I have lost the mobile which is purchased from flipkart.com dated on 06/12/2012 Bill no. is 20120611B1005857 which is lost in chalisgaon dist JALGAON Maharashatra dated on 07/14/2012 which is IMEI No.[protected] i am unable to track the same will you please sms me or Call me on [protected] regarding My Name is Rahul vijay kulkarni Flat no. 5 bhumika Co-op erative Society late Nagar Hirawadi Panchavati Nashik -422003

Sir,

I had purchased a Samsung LED TV 32 inches just a month back. On 16th morning when i switched on the TV. It appeared to be a ghost line image. When called the Samsung customer care. An executive came to my residence and checked on the same. He said that there seems to be a water trace. I wonder how can be a water trace when we do not have any contact of water in that room. Also, How bad a tv is manufactured without even a basic water resistant proof. Also, No one called me for wall mounting feature after i bought the TV.

I reported to the Unit Manager named Dinesh, which did not fetch me any help except a lame excuse, which was unacceptable from true customer service deliverance. Customer service is pathetic. Take it or leave it kind of attitude.

So I wanted this issue to be escalated to the corporate level authority. I spent nearly 30,000+ (Thirty Thousand) by purchasing this TV when I have a widespread option in the market. At this point I regret to be your customer or to promote your products anymore. I AM TOTALLY UNSATISFIED WITH SAMSUNG AND WILL NEVER BUY OR RECOMMEND A SAMSUNG PRODUCT. This kind of instances only maligns the image of the company. Its only 1 month since I purchased the LED TV and was informed will not be able to get a replacement.

I kindly request you to take an initiative in replacing my television.

Thanks,
Anthony

Hello Sir/Madam,

I purchase Samsung Galaxy Y (MODEL NO: Gt-s5360 ) (IME: [protected]) on 06/14/2012.My phone was dead in less then a month from the date of purchase, I hardly used it for 3days during this period. I shocked with the performance of Samsung mobile service center, as I approached Samsung service center they first informed me that there is a problem with software on 10th july 2012. I was filled complaint against my mobile with Samsung service center with complaint no:[protected] & Bill no:[protected] (IME: [protected]) at MOBI SERVE , Shop No F1 , !st Floor,Elephant House,Ameerpet X Roads, Hyderabad-500016. Phone No:[protected]
On the next day I came to know that there is a major problem with the board they promised to change the board and they said that this problem will not arise again. I brought my phone back on 17th july 2012,but to my surprise the same problem has been arise on the same day of delivery(i.e., on 17th july 2012). Next day as I approached the service center they are not in a situation to explain the cause of failure. So I demanded to replace with new mobile they are not in situation to replace my mobile with new mobile, But i want my cell phone to be replaced by new set since it is a major problem it may repeat the same problem even after service . I was filled the second complaint against my mobile with Samsung service center with complaint no:[protected] (IME: [protected]) at MOBI SERVE , Shop No F1 , !st Floor,Elephant House,Ameerpet X Roads, Hyderabad-500016. Phone No:[protected]
I will appreciate the urgent action regarding the same complaint to replace of the Handset as there is production or manufacturing defect in the handset.

Kindly take the action in the same matter and arrange to change my handset

Thanks & regards,
Prabhu Charan
Email: prabhucharan.[protected]@gmail.com

dear sir i purchased fridge of samsung company on[protected]. and this is my problem which i have mailed to thir ceo , which is given below:
dear sir, i have mailed your ceo as well as send registered letter to your gurgaon office for the problems which i faced after buying your product which is double door refrigerator, which gave us electric shock and we got admitted in hospital. and its cooling is not upto the mark which is tested by your engineers .
it is damaged piece which is being found by your engineers. as well as your customer care people made us mentally harassed on being waited on phone for 20- 30 mins.. so i fill the complaint yesterday in consumer care ( RTI) bearing complaint no is 387903. and compaint is also registed with your customer care department bearing [protected] as complaint number on[protected]. so i am mailing you because you people should also know how your customer is getting affected from your negliance support. now i want my full amount refundable with FULL COMPENSATION, or else i have to take proper legal action against you.

dear sir this mail has been send to the company about 15 days back but they didnt give satisfactory response for it and they said that higher management is going to solve this problem and they will contact you sonn but from last 15 days no one contacted me from their side, please help me

regards
assesh dembi
+91-[protected]
[protected]@yahoo.com

Dear Sir/Madam,

We have purchased two Samsung Galaxy Mobile Phones having model no. is POP SCH 1559 on last month.
We are facing some problems :
1. Fully charged battery is discharged within 2 hours.
2. during the conversation voice not clear and breaking also.

You are requested to solve our problem.

Anand Kumar - +91-[protected]
R.L. Bhasker - +91-[protected]

[protected]@comexinfratech.com


With kind regards,
Ravi Kumar
Executive


M-104, Greater Kailash, Part-I, New Delhi-110048
E-mail : [protected]@comexinfratech.com
Web : www.comexinfratech.com

Hello my name is MR Rishi Shinde . I had bought a samsung led tv 46b6000 from kohinoor electronics Mumbai dadar . In the year 2009. I am having problem with the screen and the company technician had visited to check. he said we will have to change the panel and the cost for the same would be rs 50000/- . We have been using the tv just for the past three years.if an expensive electronic item like this gets spoilt so soon for no apparent reason, we would like the company to look in the matter and suggest us the best way out.

Please look into the matter and let us know as soon as possible what can be done about the same. The complaint number for the above mentioned is [protected]. The complaint is dated on 18/07/2012. The serial number is 125032ES5002342.

Awaiting a quick response.
My phone number is [protected]
E mail - [protected]@yahoo.com

Dear all,

Please suggest from where i can get a original body for my samsung monte mobile model is S5620.

I hunted a lot but could not find it.

Pls tell me the final destination from where I can purchase it.

Thanks
Manoranjan Sarangi

[protected]

--
monish
RESPECTED SIR,

I want to tell you about my samsung wave 2 problems my wave 2 lcd touch is not working properly it is very very difficult to operate any application in my wave 2 lcd touch my wave 2 IMEI NO IS *355082/04/970713/5 which i bought from daksh communication auth it partener:samsung 25 college road chippi tank near tanya automobile,meerut. i am not satisfy with samsung wave 2. I hope will you help me about wave 2 touch change with new brand lcd touch other wise i will go to the consumer court and definitely I will be go to take further action .I bought wave2 15000 thousand other wise samsung mobile company will refund my RS 15000 so as your choice.In your samsung service center working is not goodly lots of time i gone there but no solution .service centre employed said that the lcd touch out of stock but how can this possible the samsung is huge branded company but how is possible.the company should contact me because it is very urgent kindly contact on my mobile no [protected].

thanking you
monish imtiaz
119 vikas puri colony near lissari gate meerut (utter pradesh )
[protected]
e_mail address:monis.[protected]@gmail.com

my plsma model:PS51D550C1RLXL
Sl.No.MPZ03PCBA00207T
Version:1409
Complain date:16.7.12,2:05p
Bill no.&date:8/05692,02.11.2011,
Showroom:danam sale center,kamaraj salai
My.I.D.No.[protected],
Complain person:jackup,sivaranjini.
From Miss.Latchoumy [protected]
No.7,gothavery st anith anagar ext, mudaliarpet,pondicherry 605004.

Dear Sir:

I considered my self a Samsung Fan but it seems that all of this will Change.I have a Samsung TV and Notebook and recently bought S3 mobile.Unfortunately i had an accident and the Mobile's LCD was broken.I contact union group in Cairo Egypt as per the warranty in my Phone's package and they took the phone with a promise to finish this in 3 days.when i contacted the customer service they informed me that the spare parts are not available and that it is Samsung's fault that they are not providing them with the required parts and that it will take them till 14 DAYS TO FIX MY PHONE!!!!!!!

This is totally unacceptable as both ways are wrong:
1-either Union group is not honest or slow performers which means that Samsung chose a wrong company to support the brand in Egypt or
2-The spare parts are really not available and this means that my expectations from your company was not met and that i have to switch to another company that values its customers and their time

Note:i totally admit that the accident is my fault and i was ready to pay the amount they mentioned with no negotiations but i expected a better communication and customer awareness

Please feed me back and solve my problem QUICKELY (and tell me if this is the usual trend for fixing and repairing your equipments in Egypt to avios buying any future Samsung products) either by mail [protected]@gmail.com or contact me on mobile:[protected]

I have purchased Samsung Galaxy Note on 15th April (within offer period) from the SPICE outlet in Mahagun Metro Mall, Vaishali, Ghaziabad. and when I tried to redeem this offer on 26 May, I get a message that this offer has already been availed for this IMEI No. and if you have not availed this offer then provide the scanned copy of your invoice to claim this offer.

I have immediately sent the copy of my invoice and after some days have also got a confirmation mail from Samsung that I would be receiving this offer by 15th June. After following up so many times, I came to know (that too by mistake of a customer care rep) that my offer has been redeemed by some guy whose name is Pradeep (contact no. - [protected] , lives near Anand Vihar ISBT) !!! When I asked for the complete address of this person where they delivered the offer, he refused to tell the address !!

I am very surprised to know that how can Samsung deliver this offer to some other person while the invoice is in my name (Please see attached copy of invoice). Is this my fault that they gave this offer to some wrong person? And I am 100% sure that somebody from that SPICE outlet have redeemed this offer. I have never imagined that SPICE has appointed such theives in their outlets !!

Since then I have following up with their Customer Care team and every time I am hearing that we have forwarded your issue to the concerned department and will provide the status as soon as possible.

This is really pathetic customer service from Samsung and SPICE !!

Kapil Garg
[protected]

Dear Sir,

I lost my moblie - Samsung - 8350 (M. Black colour) before 3 days in Mehsana, Gujarat. Please note my IMEI No.- [protected]. Please suggest how to find my lost mobile.

Please note my Email ID - paresh.[protected]@neptune-india.com for future correspondance.

Regards,

Paresh Patel
Mehsana, Gujarat
Mo : [protected]

Dear Sir,
I had purchased a Samsung Monitor on 11/07/2012. it was not working from 23 jun 2012. I complained to Samsung customer care on 30.06.2012 ,
They sent an engineer to my home. He checked and said that we will repair it in 2-3 days.and take my monitor to thie service center. till date i.e 18/07/2012 they did'nt give me any response. then I had make call to service center and ask what is exact condition they said we waiting for your monitor part which is fault.till then I am calling them regular but they are not pick up phone..

I have called to customer care many time its about 8-10 times regarding this. every time they said we are sending your complaint to technical department and service centers and higher level. but there is no resolution of my complaint.

due to poor service of Samsung Company, i am facing big loss, please help me to recovered this loss by the company.

Now i thought why i purchased of samsung product. In future i will never purchase samsung product

please help me what should i do for this...................


BP NO. [protected]

Manohar Lal
M. NO. [protected]

Thanks

Dear Sir/Madam,
I was lodged a complain at your service centre to repair my refrigerator while my refrigerator's PCB card got damaged. You have sent a skilled engineer from your authorised service centre which is located at at vasundhara, ghaziabad.

The indicator light which shows that refrigrator is switched -on, is not working since last 1.1/2 month back, after getting repaired the PCB card by your skilled Engineer. This has occured while changing the PCB card by your engineer (from authorised service centre ) who has visited at my house. I have paid his service charges and PCB price as per his billing. Same time he assured me that he would come next day and repair/resolve this small issue. But till date he not visited again and the indicator light is not working at all. In this regard i have made several calls at his mobile no. [protected] and he always commited to come on next day and not visited yet.

One day a guest visited at my home when i opened my refrigerator to get a cold water he suddenly asked me that is your refrigerator is working ? I said "Yes" . Again he asked but the indicator light is not working. Then I have expalined him all story as above.

This is a very small thing at first sight to get resolve the issue which has done by your skilled engineer but he is not enteraining .At last I have decided to lodge this complain against your engineer's valuable commitment which they could not fulfilled. Hope you will look into the matter and resolve the issue.

Now could you please assure me that by when my refrigerator's indicator light will be get onn without paying money.

Yours faithfully,
Aniruddh Tripathi
B-29, 2nd floor, Jai Bharat Enclave, Near Sahibabad Police Station, Sahibabad,
Ghaziabad.
Mobile: [protected]

Dear Sir/Madam,

1.1/2 day back my double door refrigerator repaired by your skilled Engineer sent by your customer care on my request. He detected that PCB was damaged and replaced the PCB. After replacing my refrigerator got started and cooling also. but the indicator light not working. I asked your engineer about the problem he could not repaired at same time and told me that this is not a big problem and he will visit again to resolve. After that he never visited at my house and i have made sevral calls to him at [protected] to attempt and resolve the small problem which was his mistake. but every time he asured that next day it will be done. As a good faith of your company name i believd that he will come and do the needful. since then today i am lodging the complain to resolve the issue at your end. Actually I have paid the money of his service charges and pcb amount. and if a new problem occured/ created by your engineers then it is his duty to resolve the matter at their end.


Hope you will look into the matter and my refrigerator'sproblem will be resolved without paying extra money.

Yours faithfully,
Aniruddh Tripathi
B-29, 2nd Floor, Jai Bharat Enclave,
Near Sahibabad Police Station,
Sahibabad, Ghaziabad
Mobile- [protected]