Samsung India Complaints & Reviews

Hi,

I purchased Samsung GT 9100G (S2) in march checking the configuration of 1GB RAM with gingerbread as OS. I upgraded my phone to latest ICS release by Samsung and found that now my available RAM has been reduced from 834MB to mere 687MB.

Later I found that new releases of S2 with official ICS still has above 800MB of RAM.

I checked with Samsung service center and without understand the issue they simply restored my phone to factory settings and re-installed the OS and advised that it would work like this only. Not happy with this I contacted Samsung customer service and talked to someone who tried to understand my issues and escalated to someone (I think his name was Neeraj) who advised that we have offered you with ICS and now if it is working like this it would be the same.

I have tried check all the Samsung news and press releases and they have nowhere mentioned that the available RAM would be decreased with this official update to ICS which is wrong. Samsung is not providing what people are paying for.

Can someone help with this handset replacement as Samsung has denied it straight away.

Jitendra Toshniwal
[protected]

I had purchased as Samsung Fully Automatic Washing Machine which got some problem with the body part. I have logged a complaint regarding this on 14 July'12 with the reference number [protected] which was attended by an engineer who noted down the exact Model Number and other details and committed to return back with the new Body part and will replace against some cost. After that date i have called up the customer care 4 times (on 19Jul, 21Jul, 28 Jul.) but got only the assurance that some body will call me and will visit me to resolve the issue. But to my surprise, the commitment from all the representatives of such a big brand product company got failed every time. In this tenure there was no alternate or standby machine was provided to me and i have to get my clothes washed from outside. You tell me who will compensate my expenses which i am paying to the outside people for washing my clothes.

Now, when i called again to your customer care today after almost 18 days of my first complaint, i again got the reply that somebody will call me and will get back to me with the resolution. On my insist to provide me a resolution then and there they replied me that the body part of the machine is not available in the company and bluntly said they cannot to resolve it.

I am also facing the issue on my Samsung Refrigerator which met some defect every year and i have to spent money on it to get it repaired and now not working since last 1 year which is leading to loose my trust from the Samsung Products completely. I was planning to get the issue of my fridge also after resolution of my washing machine problem but now i think it will be useless to deal with such a irresponsible behavior of your company.

However, i am failed to understand that if the company is manufacturing a product and is unable to provide the after sales service, none of the company could survive with such a pathetic service level.

I used to be a brand builder among my known for Samsung. I always choose Samsung as a preferred product in all streams. But after such a bad experience I will never buy a Samsung Product and will never recommend the product to anybody.

I am writing this to you expecting a proper resolution to my problem and hope my brand loyalty would remain with Samsung only after your resolution.


Waiting for an early revert...




Thanks
Shashank Gupta
(M) [protected]

This is a complaint on behalf of Dr. P.K. Tandon (consumer) by his son-in-law Mr. Shubha Brota Raha
1. Split air Conditioner Model: AS18EFAXTL, Bio Sleep, was purchased by my Father-in-law Dr. P. K Tandon on 9th August 2009 from Samsung Plaza, 46A/1 Elgin Road, Civil Lines, Allahabad, Uttar Pradesh, India for INR 25727/- (Total Bill Amt: INR 31500 including taxes and stabilizer)
2. In the summers of 2010 the AC stopped working. Authorised service centre – Care and Care Services Pvt. Ltd was called for repair. Free servicing done. Problem identified as ‘Gas Leakage’.
3. On 22nd April 2011, the AC again stopped functioning. Care and Care was contacted for repair. Problem identified as ‘Gas Leakage’ again. Dr. P.K.Tandon was charged INR 2192/- for repair as free servicing period was over.
4. 5th May 2011, AC not working again. Services of Care and Care was sought again and they said ‘Kepestaiz’ needs to be replaced and charged INR 650/-
5. 2nd June 2011, gas leaked again. Care and Care took indoor unit to service centre and gave back on 13th July 2011.
6. On 22nd August 2011, AC was not functioning again. Complaint lodged BP no. [protected]. Care and Care executives took both the indoor and outdoor unit to service centre and returned in mid-October 2011 and said that the indoor unit has been replaced. Charged Dr. P.K.Tandon a sum of INR 1500/- for replacement of some pipe.
7. On June 2012, gas leaked once again. Complaint lodged – No. [protected] on 6th July 2012.
Dr. P.K. Tandon, frustrated enough by now, asked for replacement of the defective unit with a new one or refund of money to which he has been told that only 40% of the original sum paid can be returned.

Dr. P.K. Tandon seeks refund of entire sum paid or replacement of the defective piece with a new unit from Samsung India for one last time. Exactly 3 days from this complaint, he has decided to take the matter to consumer court of India. Please treat this e-mail as a prior notice to Samsung India.

Regards
Shubha Brota Raha
Son in Law of Dr. P.K.Tandon (consumer)

i went to samsung service centre and submitted the mobile model no. GT-S8500, for problem in outgoing voice and key. they said sir while opening the hanset the LCD may break and if you are ready to take the risk only then we will tell you the estimate.
I asked for the LCD price they mentioned Rs.4037. that means before checking the problem they are asking for cost for change of LCD then they will tell the final estimate to repair the problem.
I took my hanset back form there and mentioned the whole thing on samsung website email, I received call from them they said to me to visit again and give the handset to service centre but this time I went to bigger service centre of samsung and to my surprise they say that mice in the handset is integral part of motherboard and only mice cannot be changed the new motherboard is to be replaced only then outgoing voice problem will be solved and also they said LCD is also required to be changed becuase otherwise the problem will not be solved completely that means small thing cannot be changed independently the complete cost of motherboard is required so that mice works and on top of it another expense of LCD screen is required because old LCD will not work with New motherboard. and for mice replacement toal expense is Rs. 10500/-.
I want my handset to work fine but this harassment is pathetic.

service requisition number [protected] & [protected]

Good Day,


I had left my brand new Samsung S3 phone inside a taxi, to avoid someone to use the phone may I request the fastest way to block the said phone. Samsung S3 Imei number [protected].


Please provide any update through maricor.[protected]@yahoo.com.ph


Thank you

I have bought your product mobile (SAMSUNG HERO E2232 ICE ) on 7TH APRIL 2012 at NEHRU PLACE,NEW DELHI shop aND MY mobile not work & i went samsung service centre,cc28,Nehru enclave,kalkaji,ND-19, my service request no.[protected] dated-23.07.2012, but not response from service center ,no call me from service center , i call service center after 8days ,but service center not repair / replace my mobile ,samsung service center not support customer, service center told me your mobile not repair & replace so i hope samsung electronic help me

Samsung Galaxy Note Promo Offer
Dear Sir/ Madam,

I am writing this mail after waiting a long time for my Headphone ( Ref. Samsung Galaxy Note Promo Offer). i purchase Samsung Galaxy Note on 16/05/2012 and apply for my Samsung Galaxy Note Promo Offer, but unfortunately i didn't received Headphone ( Ref. Samsung Galaxy Note Promo Offer) on my given address and returned. I sent emails to ( [protected]@samsungpromo.in ) and called him, they told me to change my address on a link they provide to me, now i have changed my address but i have not received my stuff yet. I sent emails to ( [protected]@samsungpromo.in ) and called him again, but there is no response. they don't even talk to me properly, i also contact with Blue dart customer care they told me to talk with your company (Samsung). now i don't understand how to deal with this situations, please help me

My IMEI number is : [protected]
WayBill No : [protected]

Thank you.

Regards
Shashank Bhardwaj

Hi,

I have purchased Samsung wave 2 GT S8530 on Feb 2011 for RS 17,400/-, after 2-3 months the set had touch screen problem. I gave the set for repair to Moti Nagar service center and they replaced touch screen. The phone was fine for couple of months and had the same issue, this time they took 20-22 days to replace the screed. Agein after few months after this repair my phone wont start. Now as the p[hone was out of warrenty, they replaced PCB and charged 5000 + Rs for this repair. Now the phone has touch screen issue again, need urgent help as I have spend alot and suffered alot due to this.

Regards,
Arjun Rawat
[protected]

I have purchased the set Samsung Galaxy Fit GTS5670 on October 2011. It is extremely slow. Please note that I am not connecting with internet,nor I am palying games or listening to music. Still the set is too slow to open in fact the call log & sms.

After 2 DOA phn has problem:auto switch off n downloading.
Price difference when i brought phn n i get it is around 1500/-rs between that period i hve been with phn only for 2days. Rest of the days in custody of service center.
Kindly reslove my problem n help me to get rid of feeling being cheatd.

I PROCURED A Samsung washing machine from Croma and installation was tobe done in 2 days.
Unfortunately now 10 days are over and still the installation is not complete
I literally call their call centre daily but the response is very rude and bad.
my phone no is [protected]

I had purchased a Samsung galaxy y S5360 on 11.07.2012 from the Mobile Store, I C Colony, Borivali. The complaint reference number is [protected]. There is now a red line on the display screen. The Mobile Store rep told that there is a problem with the display and asked me to go the Samsung service centre at borivali. The phone was never dropped or misused nor did it come in contact with water. I am surprised at how the display can be faulty within a month of purchase. I don’t know what to really expect from the service centre also. What if they change other parts of the mobile which have no fault and replace it with sub-standard parts without my knowledge? I won’t even know. I wanted to purchase another Samsung mobile but my faith in the product is now wavering. I really wish they could give me a new piece instead of the one bought now, but I don’t think they will do that. Kindly redress this problem.

REQUEST FOR TRACING MY LOST MOBILE


NAME: HEMA MURALITHARAN
ADDRESS: Plot Number 26, Phase 3, Velammal Residency, Panchetty, opp to Velammal International School, Andarkuppam village. Ponneri TK.
PHONE MODEL: C 3312
MAKE:SAMSUNG
Last used number: [protected], [protected]
EMAIL ID:[protected]@ymail.com
MISSED DATE:17/06/2012
IMEI NUMBER: 351747/05/696864/8



PLEASE TRACE MY MOBILE AND SEND IT TO MY AFORESAID ADDRESS

THANKING YOU,

HEMA MURALITHARAN
36. THANKING YOU.

i have upgraded to gingerbread 2.3.6 v. . now if i connect my device to kies it showing THIS VERSION OF THE DEVICES CANNOT BE UPDATED. . pls release some update guys, don't do like this . . come on. .

Respected sir/madam,
My name is Rashid Mustafa from Gorakhpur U.P.
I purchase samsung S-5380 from vikram telecome gorakpur date of purchase
[protected].After purchase my cell phone have lots of problem & 6 to 7 times i
go to samsung service station and they repair my phone and now some problem
are now come in my phone. Now i m so depress to my phone. So pls
solved my problem.....
yours truly
RASHID MUSTAFA.
PH NO. [protected].

DEAR SIR/MADAM,

I AM USING YOUR COMPANY HANDSET GALAXY POP SINCE LAST SIX MONTHS.
I AM IN TRICHY ON 20TH JUNE THER IS A CALL FROM MY FRIEND AROUND 11 A.M. I TALK WITH HIM AFTER COMPLITION OF THAT CALL THERE IS A ANOTHER CALL AFTER 2 MINUTES AND I DOESNT TALK WITH HIM BECAUSE HE & I NOT ABLE TO HERE EACHOTHER VOLUME. THAN I CALL TO ANOTHER PERSON 3 TIMES THE PROBLEM IS SAME.THAN SUDDENLY TOUCH SCREEN IS ALSO NOT WORKING.AND EVERY BODY KNOWS THERE IS NO RAIN IN TRICHY IN THAT DAY.AFTER REACHING GUJARAT I GAVE MY PHONE TO YOUR SERVICE CENTRE IN ANAND. THEY SAID THAT THERE IS A LOT OF PROBLEM IN THE PHONE SO I SUBMIT MY PHONE THERE. THAN ANOTHER DAY THEY CALL ME & TOLD THAT THE PROBLEM IS BECAUSE OF THE WATER. BUT I KNOW THAT THERE IS A LOT OF PROBLEM IN THE PHONE SO THE SERVICE EXPENCE IS MORE SO THEY TOLD ME LIKE THAT. YOU TELL ME IF THERE IS A WATER IN PHONE THAT HOW IT START,HOW I TALK WITH MY FRIEND & HOW IT SUDDENLY NOT WORKING.NOW I AM SAYING THAT.WHY YOUR SERVICE CENTRE PERSON NOT OPENED MY PHONE IN FRONT OF ME. I AM SAYING THAT THEY APPLY A WATER IN MY PHONE.NOW YOU REPLY WHAT I HAVE TO DO.I AM WAITING FOR YOUR REPLY.THERE IS NO RESPOSIBILITY OF SAMSUNG COMPANY AFTER SELLING THE MOBILE.IF ITS TRUE WHY YOU GIVE 1 YEAR WARRENTY.

IMEI NO IS.-357863/04/680707/9
MODEL-GT-S5570
SSN--S5570GSMH

HOPING FOR THE FAVORABLE REPLY.

MY MAIL ADDRESS IS [protected]@YAHOO.CO.IN WAITING FOR YOUR REPLY.

REGARDS,

SAURIN PATEL.

I bought samsung A/C from chellamani &co , tambaram. I bought on 18 th August and installed on 19th. From the day of installation the AC Didnot cool properly and whenever we make a complaint they come and see and will say there is a leak in the gas . They come and refill the gas and go off. This was done 4 times in 10 months. Now my guarantee period is getting over and I said I need a replacement of AC as if this complaint persist means I have to give 3000 rupees every time to fill the gas.
Yesterday from the service centre they gave a form for replacement and ask for a photo and pan card details. Today they are saying we will repair the machine and cannot replace. I need a concrete suggestion for this.

sir ,i have problem with my samsung washing machine since 8 months so where to report this company customer care not give any response so please help me in this problem thanks

dear friends i purchased samsungs double door refrigerator on[protected]. from the very first day samsung people have given so much mental harassment to me , as their fridge was giving current and its cooling was not upto the mark and their was manufacturing defect in their freezer part. they dont want to accept it for this thing their product specialist made visit our house around 6 times and in their report they properly mention that their is a manufacturing defect in their product. because of which my mother met with an electric shock for which i ask compensation. which samsung people denied. then they samsung people said we will give the replacement with the same new fridge , which they made after one month , while giving the delivery of that product we and the samsung people found the same defect in their new piece of same model. so i am totally fed up with the samsung. i request consumer court and i appeal to the media people to please bring this issue to the govt and to the court and ask the question to the company people is this their worst service which they are delivering in the india. their refrigerator are all faulty pieces and these people are playing with the life of peoples . they are simply harassing us. i appeal to the govt and to the court please take appropriate action against the company and against their manufacturing unit. For the people of india i would like to say please dont buy any product of samsung . they are giving faulty products.
regards
ashish dembi
[protected]@yahoo.com
+91-[protected]

sir maine samsung ka mobile liya hai jo ki hang ho gaya hai jise main badalna chahta hoon . is liye shrimaan se niwedan hai ki mera mobile change karaya jaaye.jise maine 24/05/2012 ko (mobiphone network (I)PVT.LTD)Gurgaon -SG15Galleria SG 15DLFcity Phase-iv, Gurgaon Haryana 122001 se liya hai
atah aap se niwedan hai ki mere mobile ko change karaya jaye



Aap ka bishwasi
Prahlad Gond([protected])
H/no.251
G/no.2 Kapashera
New Delhi
110037