Sir, I had purchased Samsung laptop Model No.NP102S-B01IN on 28.7.2012 from yr dealer M/s efuture UNIQUE INFOWAYS (P) LTD,60 Skylark Building,Nehru Place,New Delhi 110019 for Rs.16,665/- vide Invoice No.MW0007643, dtd 28.7.2012 - Sales Person Mr. Bhaskar.
Complaint is : At the time of purchase, saie executive mis-guided me and without telling me that in-built Mike is not there, he sold the laptop to me. At home, when I started using Skype, my voice was not reaching to my children abroad. My child told me that it seems there is no in-built Mike is my laptop that is why no voice is coming. The purpose of purchase has gone to Zero.
After 2-3 days when I went to showroom and approached the same executive, he told me that he was also not aware that in-built Mike is not there , sorry. You use external mike and again pay for that. OR you sold this laptop to somebody outside and purchase another fresh laptop from me. I cannot help.
Sir, I told him that as you have sold the laptop by misguiding me, it would be better for you to replace it with another laptop with inbuilt mike (Model No.NP305U1A-AOJ) and for that I am ready to pay the balance amount.
On my reqeust he totally blindly refused to replace my laptop.
Sir, I am a raw hand user with no technical knowledge, would like to request you to pl instruct the concerned for my help urgently and order them for immediate replacement. For higher version I am ready to pay balance charges, if any.
I hope you will take favourable action so that I can talk with my children abroad smoothly.
Thanking you in advance ([protected]@gmail.com)
Aug 13, 2020
Complaint marked as Resolved 
Samsung Mobile — cheated in warranty
I NIRAJ SINGH, MY MOBILE NO IS [protected]. I HAVE PURCHASED SAMSUNG MOBILE HANDSET S3500 ON 31ST AUG 2009 IN EVENING FROM ALFA DADI HOUSE, IRLA SOCIETY, VILE PARLE (W). MUMBAI 400056. AFTER 4 TO 5 DAYS I STARTED FACING PROBLEMS WITH THIS HANDSET. IT GETS HANG SOMETIMES; & GETS SWITCHOFF AUTOMATICALLY WHILE TYPING MESSAGES & DOES NOT SHOW PROPER NETWORK. I HAVE GONE TO ALFA ON 10TH SEPT 2009 WITH THIS PROBLEMS, THEY TOLD THAT U BRING A LETTER FROM THEM THEN ONLY WE WILL BE ABLE TO CHANGE THIS HANDSET. THEY HAVE PROVIDED ME THE CUSTOMER CARE NO AND ADDRESS OF SAMSUNG SERVICE CENTRE. I HAVE CALLED SAMSUNG CUSTOMER CARE ON 10TH SEPT 09 THEY PROVIDED ME THE COMPLAINT NO AS BP NO. [protected]. AFTER GIVING THEM COMPLAIN I RECEIVED A CALL AFTER 2 HOURS FROM CHENNAI. THEY TOLD TO VISIT SERVICE CENTRE. I VISITED SERVICE CENTRE ON 14TH SEPT 2009.IN SAMSUNG CUSTOMER CARE I FOUND ONE PERSON WHO WAS SPEAKING IN A VERY RUDE MANNER TO EVERY CUSTOMERS. THERE WAS NO QUEUE ANY ONE IS GOING DIRECTLY IN FRONT AFTER COMING BEHIND. IT WAS JUST LIKE FISH MARKET. EVERY ONE WAS SHOUTING TO REPRESENTATIVE, INSTEAD OF TAKING POLITELY SAMSUNG REPRESENTATIVE WAS YELLING ON CUSTOMERS ONLY. I HAVE EXPLAINED PERSON REGARDING THE PROBLEMS WHICH I M FACING. WHEN I HAVE TAKEN A NEW HANDSET THE PROBLEM SHOULD NOT OCCUR IN 10 DAYS. IF IT’S SO THEN CHANGE THIS HANDSET OR GIVE ME ANOTHER MOBILE OF SAMSUNG COMPANY OF HIGHER RANGE I WILL PAY THE BALANCE AMOUNT. REPRESENTATIVE REFUSED TO DO SO. HE TOLD THAT WE WILL DO THE FORMATING THEN U SEE HOW ITS WORKING. I TOLD THAT I DON’T HAVE TIME TO COME AGAIN IF PROBLEM OCCURS. IF PROBLEM OCCURS I WILL THROW YOUR CELL. SAMSUNG REPRESENTATIVE GAVE BACK ANSWER SAYING THAT YOU THROW IT, IT’S YOUR WISH. HE TOLD THAT I WILL NOT CHANGE THIS HANDSET NEITHER GIVE YOU HIGHER PRICE MODLES. HE TOLD THAT IF IT HAPPENS IN A WEEKS TIME THAN ONLY COMPANY CHANGES THE HANDSET. I HAVE TOLD THIS TO GIVE ME THIS IN WRITING. HE HAS GIVEN ME THAT ON LETTER HEAD & ITS WORK ORDER NO IS WA[protected].
AFTER COMING BACK I WAS EXPETING ANY SENIOR PERSON OF THAT BRANCH WILL LOOK THAT COMPLAINT & WILL GET BACK TO ME BUT NOBODY TURNED UP. I AGAIN CALLED CUSTOMER CARE NO ON 30308282. EXPLAINED THE WHOLE STORY BUT HE WAS ALSO HELPLESS. HE PROVIDED ME BRANCH MANAGER NAME & NO AS MR DEV RAJAN [protected]. I ASKED FOR REGIONAL/ NATIONAL MANAGER NAME & NO BUT CUSTOMER SERVICE DESK PEOPLE WHERE NOT HAVING THAT INFORMATIONS ALSO. I THINK THAT CALLS ARE RECORDED CALLS U CAN CHECK IT OUT. I CALLED MR DEV RAJAN HIS CELL WAS CONTINOUSLY SWITCHED OFF. I HAVE MESSAGED HIM PLS CALL. BUT TILL TODAY I HAVE NOT RECEIVED ANY CALL FROM MR DEV RAJAN NOT ANY CONCERN PERSON AFTER SEEING WORK ORDER
I FEEL I HAVE BEEN CHEATED BY SAMSUNG INDIA.
I HAVE MAILED THIS ABOVE CONTENT TO SAMSUNG, BUT STILL NO REPLY FROM THERE SIDE.