Samsung India Complaints & Reviews

Subject: Complaint during Warrantee period not consider for free Spare replacement.
Model: Samsung LED TV UA40D5000PRXXM
Sr.No. ZRYH3MMB901025V
Invoice No.NNS14141 DT.14/11/2011
BP NO. [protected] REGISTERED AT SAMSUNG, INDIA

I have purchased LED 40” TV through your dealer M/S Nang Hong Sales & Service Sdn_ Bhd (40025-D) at Nilai, Malaysia during my visit to Malaysia and this TV brought it to Surat, India .This TV Install at my home and registered with your SAMSUNG, India and also call for installation check , since than system working perfectly. Now last 15-20 days when we start TV after 3-4 hrs the 1/3 upper part of TV screen picture appear slightly darker compare to other bottom part, Initially start with light dark (shed) appearance and increase with some dark green lining (top left corner) and duration of this phenomena also increase day by day from 3-8minutes then TV screen /picture normal. So call Samsung Indian counterpart, shown the problem and after investigations your SAMSUNG technical person informed that the problem in panel and it will need to replace .When we inform that this TV is under one year warranty, according to them it can be replaced by Samsung, Malaysia only, as they not having any tie-up with SAMSUNG, Malaysia .if I want to replace here in India The cost of replacement around INR[protected]RM[protected] to pay. It is not possible to send the TV for replacement to Malaysia
I can’t understand the policy of Samsung as the company sale the product almost all over world and also having a sales and service division all over than why they not cover product warrantee.
Presently I have Air-conditioner, Washing Machine, 3 nos. Mobile and planning to by twin door refrigerator of Samsung makes and satisfied with the product and service and also recommend to others but now I feel that if such type of problem faces ,think about the Samsung product before purchase.

Hello,

I brought samsung Galaxy R (GT-I9103) 5 months ago.It has some problem with its speaker system,If earphones are reomved
speaker system goes off,The handsets thinks that earphones are still plugged in.Also the handset hangs sometimes.
I visisted to samsung service center in kalyan and indicated the problem.The fiest time i visited,they have changed the display
panel kit which also includes earphone jack.
The problem still not resolved,again i visited to service center for the same problem now they have changd the mother board but i am
still facing the same problems.
When i tried complaining again they said that issue could be due to faulty earphone ,I changed the earphones but still facing the same problem.
Later when i checked on saome blogs i found that these types of issues are found in almost all Galaxy R handset,may be because of that the production of these
handsets are stopped.Samsung should not have sold these handsets out.here are some sample links of forum.

http://androidadvices.com/samsung-galaxy-r-discontinued/
http://www.thinkdigit.com/forum/mobiles-tablets/151438-samsung-galaxy-r-discussi...⇄
https://getsatisfaction.com/samsungmobilein/topics/audio_problems_in_galaxy_r


Pls help to get the things are in place,I have invested abig amount and not satisfied with handset.
I have complaint numbers and copy of job sheet provided at the time of complaint registration.

Regards,
Sagar Mahadik

I bought this phone (galaxy s advance b, model no 19070GA, lac [protected]) on 10th Aug 2012 from Anmol watches and electronics pvt ltd, sco 1043, sector 22 B, Chandigarh(Bill No: ncs14491).

I faced problem with voice quality of outgoing call on 10-Aug-2012 itself and went back to the vendor on 11-Aug-2012 and was told I should change my SIM. I did that on 12-Aug-2012 but again faced the same problem and went back to the vendor on 17-Aug-2012 as I had to leave for my work place from 12-Aug-2012 and got back on 16-Aug-2012.

The problem was confirmed by the vendor as a defect with the phone and I was asked to go to the Samsung Service Centre in Chandigarh. Now the problem is being confirmed by Samsung Service Centre but I am being told that my phone cannot be replaced since it can be replaced only within 4 days. I am being told that it can be repaired though.

My requirement was that my phone should be replaced since this is a manufacturing problem which was there in the phone when I bought it. I was sold a defected phone.
Already all this has caused me a lot of Inconvenience as I had to take leave from my work to go back to Chandigarh and show my phone to the vendor and then to Samsung Service Centre. And a lot of Inconvenience was caused while making calls as the receiver of the call is not able to understand a word because of the broken voice which is received at the other end. It was real pain as I was not able to make many important calls. Also I faced this problem on the very first day and was misguided by the vendor.

I have already mailed on samsung portal on 17-Aug-2012 but the mail went to Singapore server of yours(Reference No:[protected]) .
Then I mailed India system again on 19-Aug-2012 and then again on 21-Aug-2012 but received no reply.
Then I called their helpline number on 21-Aug-2012 and got no call back.(Complaint No [protected])
Again I mailed them and called on 22-Aug-2012 and got a call back saying that they can repair my phone but cannot replace it despite my telling him that the problem is their from the first day.

I bought this Samsung phone on 10-Aug-2012 and have not been able to use it till now and this has been quite harassing.
Also i have been trying to contact them and was getting no reply from their side.

I do not trust Samsung, even if they replace my phone what is the surety that the phone will not be defected.
If they can sell a defected piece and dont take the resposibility for it and harass the customer with their poor customer service, I will not like to use any product of theirs.
It is mentally harassing.

Dear Sir,
I have purchased Samsung Mobile on date 13/02/2012 from NOBILE MOBILE SHOPEEE Shop no.45, Jagat farm, Gamma 1st, greater noida (bill number-750, mob-[protected]). Since starting I am facing restarting & hanging problem. I have given this mobile for repairing to TECHNOCARE service center sec-18, Noida on following dates :-

22/06/2012Â New software upload (as per TECHNOCARE service center sec-18, Noida, Mr. Vipin) Problem not solved
04/07/2012 Mother board changed & return it after 15 days (as per TECHNOCARE service center sec-18, Noida, Mr. Vipin) Problem not solved
26/0702012 Current new software upload (as per TECHNOCARE service center sec-18, Noida, Mr. Vipin) Problem not solved
17/08/2012 Again mother board changed and new software upload (as per Mr.Ranjeet ji, manager of Technocare service center sec-18 Noida,) Problem not solved

Now network is not coming in my mobile and auto restart problem to be checked.

Sir now i am flustered , Please suggest me what to do.They are refused me to replace mobile or return the money.

following are the details of Mobile:-
Model :-GT-S5360
SL.No. RWJBB08205N
IMEI/RSN No. [protected]


Thanks & Regards,
C.S.Bisht
Mob:-[protected]
Mail- [protected]@rediffmail.com

Respected Sir,

There is a company named Samsung Engineering Co Ltd, based in Dahej Sez Area, which has more then 110 South Koreans working for a project in Sez Industrial Zone, there is a Korea Company who supply food for koreans since 2009, but till date no taxes has been paid from their end to our government and they print fake bills and prepare cash vouchers and do the payment, kindly look into this matter.

Dear sir

i am samsung mobile user which i had buyied on 14 April and from 2nd day onwords only i am receiving problem for which i had complaint them many times as from that day onwords only its mother bord is damaged which i had come to know at their service center and then i had refused to take my set back. but .after when revert mail of their ceo has came to me e from their ceo,s office and then i had talked to their service manager who had promised me that take the set and after words if any problems arises regarding this you may not take your set back and i will return it .

thinking that their manager is responsible person i had trust them and taken my set back after that two times my set has gone for checkup and once my battery was replaced and he had my signature on the paper i attached at that time also i am not sure that my mobile set was fine and i had even not checked at all he told me that you have to sign before taking the set and as i am not very sure about this paper and its merits and demerits and signed

as he had said that it is compulsory

now the condition is that same problems were arising as before ( or to say more than before ) as that much problem is their that i am even unable to say all my problems to them

now pls solved my problem and keep your service men's promise

and it is final decision that i am going to take my set this time as it is the second time
IT SUBMITED THEIR ON 17/08/2012

Sir, please interchange ourselves and pls think that although i not so much rich to lose those mobiles and it first time i had buyied this set sir, i had not invested my valuable money for keeping my set in their service center

and sir my relative had buyied this type of multimedia set and after once its mother board changes it had been 6 times its changed
so sir i do not wont this same to me


today i had contact service center and i had come to know it motherboard had gone for changed


so sir pls ADVISE ME WHAT TO DO

thanking you

thinking that my problem will be resolved soon



PAWAN AGRAWAL
[protected]
[protected]

I had purchased washing machine from Sargam Electronics, Pitam Pura on 02.08.2012 and when representative visited for demo, I also applied for three more years extended warranty besides actual 2 years period thereby making it for five years from the date of purchase. However, warrant certificate issued to me shows that I have purchased the washing machine on 08.02.2012 although it was purchased on 02.08.2012 and like wise warrant end date is being wrongly shown as 08.01.2017 although it should be 01.08.2017. Certificate No. is ING8183044L and Product Model No. is WA95BWBEH/XTL and Product Sr. No. is W1515ZCC600377D

S S Mittal, Advocate
[protected]

Dear Sir

We have book complain throw himanshu sales corporation. Location: Lunawada Dist Panchmahals on 18-Aug-2012 complain number [protected] and we reca Tecneision from Godhra By name of Ashif a on 19-Aug-2012 he has dun sum works and taken 650 RPS and inform that after three hour colling will come and you put all your item after six hour we contact on his mobile this man wash not pickup the phone

This type of people are sanding from Sam-sung company,

We sages we never by Sam-sung produce in future this company only now how to sale produce there service is very bad

sir, Myself joseph joy christopher I purchased samsung hero e2232 model before 6 months which recently poses lot of problems it not getting charging but shows that it has been charging so, i reached your authorized service center in coimbatore s.j.n electronics they told me to come after 5 day to collect my mobile i got it back and again the problem presists and till now i visited your service center for more than 7 times. no proper response they can't solve my issue. for this small handset your company can't able to provide proper service means how can i believe your company for samsung galaxy etc... i have been using nokia for about 8 years till now no problem but i purchased samsung mobile e2232 within 3months this problem happen... no response from your customer care[protected] they will talk thats all no action is taken till now so, i request your authority to solve my issue in my samsung mobile e2232 which is under warranty as early as possible...

20th August 2012

To

The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi -110019

Compliant No. [protected]
Dear Samsung Authorities,

Sub: LED TV–Model No.Samsung 55D8000 3D HD LED & Serial No.[protected]

Happy Morning!

We always have a very good image about Samsung Products and their Services. But the incident happened to us as narrated below, have brought us bad image about Samsung and that too for High end 55 Inches LED Product & Customer Service.

With reference to the subject cited above, I had purchased Samsung LED TV (Model No & Serial Number of TV as mentioned above) from E-Zone, Alwarpet, Chennai (Tamil Nadu) dt.4th Feb’2012, under Exchange Scheme for Rs.2,05,000/-

We are happy to watch our new LED TV till 10th July’2012 . Later on problem arise (within a short span of five months from the date of purchase) on 11th July’2012. When we switched on LED TV it was not switched on. We thought it might because of loose connection of wire. We tried but still not able to switch on the TV. Then we lodged a complaint No.[protected] with Samsung Service Centre on 12/7/2012 and one of the Service Engineer (Mr.Tyagarajan, Mobile No. [protected] from Kodugaiyur Branch, Chennai) had attended the problem and took the Photograph. On next day, from Kodungaiyur branch, Replacement Incharge Ms.Monisha, has confirmed that it’s difficult to solve the problem and informed that she has recommended for money will be refunded. (That time our LED model TV was not available for replacement). Based on which, we accepted for refund of money and in this regard, Service Engineer Mr.Tyagarajan has got signature from my spouse in the form and informed us we will be getting the money refund in 15 – 20 days’ time. Based on the confirmation from Samsung, we had ordered for a Samsung another high end LED TV (for which we made an advance of Rs.40,000/- with same E-Zone, Alwarpet, Chennai).

From the date of Compliant lodged (i.e.12th July’2012) to till date, my spouse has been constantly following up with Customer Service (almost for the past 38 days) till date no action has been initiated on refund of money (Rs.2,05,000/-) to us. Initially Customer Service has confirmed, the papers have gone for an approval to Head Office, Noida and we will get the refund amount in 15 – 20 days. After some days, my spouse has followed up with the Customer Service, they had confirmed that the paper has not reached the Head Office, since they have not forwarded the papers (fault of Customer Service Personnel).

Subsequently, she has been following with the Customer Service and they had informed, initial photograph taken was not good and they will send an another Customer Service Engineer to take the Photograph of LED TV (2nd time). Another Customer Service Engineer has taken the photograph during the month of August’2012. We made a call to the Kodungaiyur branch to confirm on our status with Ms.Monisha (Replacement Incharge – whom we dealt with our initial communication) and one of the Customer Service employee respond that Ms.Monisha had resigned the job and we got an approval and promised we will get the cheque in another 10 days time.

We are really sick and tired (almost 38 days has gone) in following up on the subject for getting refund of our big money (Rs.2,05,000/-). But till date we have not received any positive results on the subject.

Because of the renowned image and the confidence we had with Samsung till time, we had ordered for another Samsung LED TV.

By investing already huge sum of money for Rs.2.05 Lacs (which we are yet to get refund) and an another advance we had made for Rs.40,000/- for purchase of new Samsung LED 55 TV (SMART TV), we are under huge pressure on the subject and mental aggression. We never expect such a poor Service from the renowned Samsung.

Would request your good office to take an immediate action on the subject to get refund of our money.

Anticipating your quick response and action on the subject please.

Regards

P.Rajan Babu
No.5/2, Kalingarayan Street
2nd Floor, Royapettah
Chennai – 600014 (Tamilnadu)
Mob : [protected]
E-Mail : [protected]@rediffmail.com

sir, camera not working for my samsung 525 phone...and handset problem(headset) what is the problem? how this problem solving?please answer me... just 2 months am buy phone... your contact number please send me... (kerala state)

To

Dear Nodal Officer,
Samsung India,

Hi,
I have purchased a TV 29 inches in the year of 2008, Now TV not greeting on, I am calling customer care help line registered complaint on 20th-June-2012 but still my problem is not resolved, your services Engg come my home check status he told (IC) is faulty so taken the mother board after 3 days calling me told that d"not have the stock of ( IC ) so replace the full board chargeable for Rs .3000 ok agree for the same tomorrow come to your service centre Engg replaced collected money for 2600 RS working only 3 hours after same not greeting on. so Spoken with your service centre Manger Mr.Salver not responding properly.calling your Engg Mr.Malika regarding for the TV not
greeting your engener told this not a new board this old board my manger inform replace it old board.

so kindly help me to resolved the my problems ASAP.

Complaint No: [protected]

Thanks & Regards
Manjunath C.K
PH: [protected]

My name is jitendra jatav I have bought samsung galaxy-y handset last year on 31oct.
After purchase a problem in video recording I shown it many times at samsung servise center but I have still that problem and now the warranty of handset is come to end.
please solve this matter and give me my moneyback or a new handset.
contact no.-[protected]
[protected]@gmail.com

Hi,

Meself Ravindra Vaishnao purchased SAMSUNG Handset from Spice Retail Ltd. situated at Shop No. 6, 110-B, Krishna Plaza Garh Road Meerut at 19th August 2012 and within 30 days from the purchase of that Handset the handset is creating problem as the speaker sound is automatically shut off may be speaker of handset was crashed or something else any whatever it is but the retail shop employees are not interested to listen complaint even they they told now this is the matter between you and Samsung. Now I think Samsung send the defected piece to the spice retail to sell. As I suffered so much because of that and I think I will not do any deal with Spice retail Ltd. and not even suggest to any one.


Ravindra Vaishnao.

R sir/Madam,
I am Kishor P.Shewale from Kolhapur(Maharashtra) lost Samsung Dualsim Handset yesterday at night.
This mobile hasn't Tracker facility.I haven't Complained yet in policestation due to bad experience.I want to block both sim BSNL sim NO.[protected] & T24 No.[protected] so where to complain to block simcard & get new card of same No.pls.guide me.Can I get my lost handset?My other contact No. is [protected].Also my email id is [protected]@rediffmail.com.Actually I went to BSNL office but it is closed due to Holidays.
Pls help me as early possible as neither my client can contact me nor I can contact to client.I am businessman so communication is compulsory.
Waiting ur immediate reply.
Thanking u,
urs faithfully,
Kishor P.Shewale
Kolhapur
Date:18th August2012
My Temporary other contact No is [protected].

Hello Sir/Madam,

I am having issue with my Samsung mobile handset (Galaxy R) from day I purchased it. I visited Samsung service centre many times but I am not getting proper resolution for my handset. I am fed up by there service & promises they done with me. Please help for registering a complaint against them so that other customers not suffer as I do.

Also they said they will change the mother board but without changing it they said we changed it.


You said me that your team changed the mother board but it is still same because IMEI no. is till same now & before i.e [protected] see the attached bill.

How can you tell a such a big lie? You said mother board is changed but if IMEI no. is same than it is not possible.

Please see below conversation with them.

Sandeep Goyal
+91-[protected]
[email][protected]@gmail.com[/email]

H.No 309-G
Hans Enclave NH-8
Gurgaon
122001


I have purchased Samsung Galaxy R on 02 Jan'12. I am facing issue from the same date that it gets hang & I need to jack it out the battery & jack it again. It happens 2-3 times a day & on a regular basis.
However I tried to manage it & not come to your service centre as due to lack of time & my business requirement.

But when the cell started creating more problems then I visited your service centre outlet at south city-1 GGN in April & your engg just updated the software without knowing the route cause of the issue.
It works fine only for 2-3 days & started creating problem again. Then I was out of India due to meetings with my clients/customer for 2 months. And on 19 June (not sure for exact date) I again given my handset on the same service centre & your guys again done a reload of software. But it worked for 1 week only & the same issue arrives.

After that I visited your service centre again on 26 july & again same story repeated but ended without any result. Everytime your guys reset the whole phone & everytime my so important data like contacts/documents/files/pics etc is erased. For which I have to much exercise to get back.

I am really really fed up by visiting your service centers & not getting a proper assurance of exact fault.
Have I purchased such an expensive set from SAMSUNG to get such kind of services from very first day?
Are your service centre guys handle your customer without knowing the fault. Means they just know only update software & reset of phone.

I am not going to tolerate this kind of services from you & need a surety that it will not happen again in future otherwise I will move to consumer court to use my rights.

Also I need the exact reason that is this set a defective one or what can be done to resolve the problem so that no one will be suffered again in future.

Attached is my mobile bill.

My new Samsung C3222 Mobile with IMEI #:[protected] was stolen on 02-june-12, friday at 8:00 PM. The Service Provider was docomo. The incident took place when i was trying to board the G3 bus, from the Bus stop at Brigade Road Signal (Starting Point). There was a heavy crowd and while getting into the bus, my mobile was pick pocketed from the front pocket. As soon as I realized that my mobile was stolen, I got down from the bus and tried calling the number repeatedly. But there was no response nor ringtone was heard. So, I had requested for a request with customer care to block the number. But before the number was blocked, the mobile was switched off. Please help in tracking the mobile and try to get it back for me.

Name: chandrashekar
Email: [protected]@gmail.com

I need contact details of Samsung CEO or top management. If anybody has it, please post it on this site.

Samsung after sales support and services is the pits......they really suck.

Advice for anybody out there thinking of buying Samsung Products................DON'T...............the company is just interested in selling their garbage to consumers and they don't care a damn about what the customer goes through once their is sold.

Dear Sir,

I had purchased Samsung Galaxy S LCD (I9003), IMEI No. [protected] on 24th Nov 2011 from The Mobile Store, Allahabad.

Since the date of purchase, I have been facing a lot of problems with the mobile handset. This is for the 6th time; I have given the mobile to Samsung Service Center to get the things rectified.

List of problems in this handset are:

1) Small white spots are appearing on the screen – Twice the LCD has been changed by the Samsung Service Center.
2) Screen fades off automatically resulting to a total screen black out. You need to restart the phone by removing the battery.
3) Phone switches off automatically.
4) Overheating of the phone. It seems the mobile has caught fever.
5) Poor battery backup – The battery hardly lasts for half a day.
6) Hangs regularly – You need to restart the mobile by taking the battery out.

Please find the details of Service requests made by me so far at your various service centers in Lucknow.

Bill No. Date
[protected] 4thJan 2012
[protected] 18thJan 2012
[protected] 1st Mar 2012
[protected] 17th Jul 2012
[protected] 26th Jul 2012
[protected] 14th Aug 2012

This is a short story of the problems being faced by me due to the defects in the Samsung mobile bought by me for Rs 18260 by paying my hard earned money.

Furthermore, I would like to throw some light on some shortcomings of Samsung Service Center :

1) Spares of Samsung Smartphone’s are unavailable due to which customer has to wait unnecessarily. I too have faced this many a times.
2) Proper training should be imparted to the staff of Samsung Service Centers. They don’t attend customers in the manner it should be done and don’t have any soft skills. – In my real life experience I have witnessed a Samsung Service Center staff being thrashed by a Samsung customer at your Sri Ram Towers, Lucknow service center for using foul language.
3) No standby handsets are being provided by your service center, when due to inefficiency of Samsung Service Center the customer has to deposit his mobile for weeks at your service center. I have used Nokia, Motorola handsets earlier and they provide standby sets.


In 9 months of purchase, I have visited your Service center for 6 times. Even today on the eve of Independence Day while I’m writing you this email, my mobile is still there at your Nirala Nagar service center. I have been told it will take a week’s time to get the mobile corrected. I’m pretty sure that there is some manufacturing defect in the handset, which Samsung people are denying and trying to befool me.


Due to these mobile technical snags my official work is also getting largely affected. I’m into sales and mobile has a vital role in my daily working. But due to the problems stated before, I’m not able to work efficiently.

So far, I have been a loyal customer of Samsung. In my house most of electronic products are of Samsung eg. AC, TV, Refrigerator, Washing Machine. But, this kind of treatment has irritated & pissed me off completely. I’m totally annoyed and frustrated with what I have been experiencing so far with this Samsung Galaxy S LCD (I9003) issue. I had earlier informed Mr Paul (Area Sales Manager, Lucknow) regarding the mobile issues & the ill-treatment to customers at Samsung Customer Care, but no appropriate actions has been taken.

Due to sheer frustration, I’m writing this mail to you. I believe you will take immediate actions to get this issue resolved.

Please help me to gain Independence from the technical snags of Samsung Galaxy S LCD and Samsung Service Center.

Thanks & Regards,

Priyank Sharma
+91 [protected]
Territory Sales Manager
Kohler India

Dear sir/madam,
I have Samsung galaxy R GT-I9103. Bill date is 30-DEC-2011, New Delhi, IMEI:[protected]. on 12th August, My phone switched off automatically after disconnecting a call. when i tried to on it, it did not on . I went to Samsung Service Center in Patel Nagar (opposite metro pillar No. 198.) New Delhi, They told me that there is liquid in the phone, but my phone even never touch the liquid. They ask me to give Rs.6500 for repair. This is not fair they are charging from the customer even phone is under warranty and there is no defect from my side.They are cheating many customers like this.
Please take quick action and I request you to repair or replace my phone with new one.