Samsung India Complaints & Reviews

Dear Sir,

My mobile got stolen and the model is GT-S538OK and I want this to be tracked and make it unusable. Serial number is IMEI 352285/05/044279/8 kindly help me in tracing my mobile. PLEASE CONTACT ME ON [protected] / [protected]

Your support is this regards is highly appreciated.

Thanks & Regards

Amber..

I have purchased a refrigerator from Navrang Electronics vide model no –RT31HCRR11, S.R.No –R0464TAB300632J Samsung in the month of September last year. With in two months of date of purchase we started facing complaints at your service centre. Your engineers visit our place and claim that they have rectified the problem but the problem is still there and as you know in summers things like vegetables,milk,cooked items are getting spoiled due to non functioning of the refrigerator .I think either your engineers have not been able to find the exact problem or the refrigerator is defective. Your engineers have visited us in the month Jan 2012,March,April,June and thrice in July 2012 but still it is not functioning properly You are requested to do the needful at the earliest because we are suffering a lot due to this. On 19-7-12 your engineer has minutely examined the entire refrigerator with no success and later assured us that he will discussed with seniors and get it replaced as it is not going to rectified, as this particular model is always problematic



Thanking you

TO
SAMSUNG SO CALLED CUSTOMER CARE EXECUTIVE

SAMSUNG REF NO. [protected]

ON 09.05.12 I COMPLAINT TO SAMSUNG SERVICE CENTER NUMBER FOR THE REPAIR OF MY 1 ½ YEAR OLD PURCHASED (THE MAIN CAUSE OF MY UNFORTUNE) SAMSUNG 32INCH LCD. THE LCD FRONT PANEL HAS BEEN DAMAGED FOR “NO REASON”. YOUR SO CALLED SAMSUNG ENGINEER VISITED MY HOUSE (THAT TOO AFTER I EMAILED SEVERAL TIMES TO YOU AND AFTER 15-20 DAYS FROM DATE OF COMPLAINT) AND TOLD TO REPLACE FRONT PANEL WHICH COST AROUND[protected]* (*PENALTY FOR PURCHASE OF SAMSUNG PRODUCT). I THEN EMAILED FOR DISCOUNT AND THEY HAVE GIVEN ME “BHEEK(HINDI WORD)” OF 35% (THAT ALSO TOO AFTER SEVERAL EMAILS). DUE TO LACK OF FUNDS I HAVENT CONTACTED FOR 15 DAYS. AS SOON AS I MANAGED MONEY ON 27.06.2012 I CONTACTED YOUR VERY KNOWLEDGEABLE, EFFICIENT, HARDWORKER (SORRY I DO NOT WANT TO USE ABUSIVE LANGUAGE HERE OTHERWISE……I AM FAMILIAR WITH THAT TOO) SERVICE MANAGER MR.ANAND (MOB NO.[protected]) AND TOLD THAT I WANT TO DO REPAIR OF MY SAMSUNG LCD. THAT TIME HE SAID OK. ONE DAY LATER HE CALLED AND SAID YOU HAVE TO RESPOND TO EMAIL WHICH OFFERED ME 35% DISCOUNT, I DID THAT TOO ON 30.06.2012. HE SAID PART WILL HAVE TO ORDER FROM NOIDA AND WILL TAKE 6-7 DAYS TO REACH IN CHIPLUN, I SAID OK. ON 06.07.2012 I RECEIVED A CALL FROM SAMSUNG CARE CHIPLUN (MOB NO.[protected]) AND THEY TOLD ME THAT REPAIR COST WILL BE AROUND[protected], I TOLD THEM ABOUT DISCOUNT OF 35% OFFERED BY SAMSUNG BUT THEY WERE UNAWARE OF THAT (REMARKABLE CO-ORDINATION BETWEEN SERVICE CENTRE AND SERVICE MANAGER). THEN I CONTACTED ON THE SAME ON 07.07.12, 09.07.12, 14.07.12 FOR WHERABOUT OF PART BUT EVERYTIME THE ANSWER IS WITHIN 2-3 DAYS IT WILL COME. IN THE MEANTIME ON 10.07.12 & 11.07.12 I ALSO CONTACTED YOUR SERVICE MANAGER “MR.ANAND” BUT THE ANSWER IS SAME AS ABOVE. I AM QUITE AMAZED THAT EVEN AFTER 10 DAYS OF SENDING EMAIL ON 30.06.12 DIRECTLY TO YOUR CUSTOMER CARE ADDRESS TO START REPAIRS IT WAS NOT YET REACH CHIPLUN ( MAY BE MODE OF TRANSPORT WILL BE TORTOISE). ON 18.07.2012 AT AROUND 5.15 PM(THE DAY OF HEIGHT OF NUISANCE/HARRASSEMENT) IN HEAVY RAIN I VISITED YOUR CHIPLUN SAMSUNG CARE AND THE OWNER TOLD ME THAT YOUR PRODUCT HAS JUST CAME (ISNT IT SO CARELESS APPROACH) AND TOLD ME THAT YOUR REPAIR WILL BE DONE BY TOMORROW MORNING AS ENGINEER IS NOT AVAILABLE NOW. I AGAIN SAID OK. AFTER JUST TWO HOURS I HAVE RECEIVED CALL FROM CHIPLUN SERVICE CENTRE AND TOLD THAT YOU HAVE TO AGAIN CALL SAMSUNG SERVICE CENTRE AND REOPEN YOUR REQUEST TILL THEN WE WILL NOT DO YOUR REPAIRS (CLEAR HARRASSEMENT). I IMMEDIATELY CALL YOUR RUBBISH SERVICES ENGINEER MR.ANAND AND TOLD THIS BUT HE WAS THE FATHER OF ALL THIS NUISANCE, HE SAID YOU HAVE TO CALL AND REOPEN YOUR REQUEST. THIS IS FOR YOUR GOODSELF (MY FOOT) AND BEHAVING LIKE HE WAS DOING A GREAT FAVOUR TO ME. I SAID OK AND CONTACTED YOUR SERVICE CENTER AND TOLD TO REOPEN COMPLAINT NUMBER AND SHOCKED TO HEAR THAT THERE IS NO COMMENT ABOUT 35% DISCOUNT, NOW YOU TELL ME WHY I SHOULD NOT FILE A CASE AGAINST SAMSUNG IN CONSUMER COURT FOR MENTAL HARRASSEMENT AND CLAIM COMPENSATION FOR DELAY IN REPAIRS, FOR INAPPROPRIATE, IRRESPONSIBLE BEHAVIOUR OF SOME RUBBISH MANAGER. PLEASE REPLY WITHIN 24 HOURS AND REPAIR MY LCD IN 48 HOURS OR THIS EXPERIENCE I WILL SHARE WITH MY COLLEAGUES, FRIENDS, RELATIVES (TOTAL APPROXIMATELY 100 PEOPLES, ISNT THAT ENOUGH) AND MAKE SURE THAT THEY DO NOT BUY YOUR SINGLE PRODUCT. AND YES WOULD LIKE TO SHARE THIS ON YOUR AS WELL AS MINE FACEBOOK TOO.

I BUY A NEW SAMSUNG GALAXY Y PHONE, BUT IAM NOT SATISFIED WITH THAT, BCZ THE DISPLAY IS VERY BAD QUALITY & POOR SCREEN RESOLUTION............!!!!!!!!!!!!!!!!!

me Samsung ki service aur unke diye gaye Service center se satisfied nahi hu..mene Dec-11 me Samsung Galaxy S GT-i9003 Mobile liya tha. 1 year is not completed and my Mobile give in servise center at 6 time..in one problem they can not solve in day, they said only one sentences it is " Softwer updat karna padega" every time i m gone to servise center and they said this type of silly answer...and also the major problem servise center exuective is not responce to custmer..please do the need ful..

if many detail are need please mail my id [protected]@gmail.com

Dear Sir/ Madam,

I purchased Samsung mobile model no C3312 dated 23rd February 2012, from Dhanlaxmi mobile point at gurukul road, Ahmadabad. First two months i haven't any problem for incoming voice but after two months i have problem for incoming voice. So i went at Dhanlaxmi for that problem , there owner told me u went Samsung service center M/s. Disha services at Drive in road so i went there and i submitted my mobile Samsung c3312 , after one day they told me now its OK we done our work for softwear solution now your mobile is ready. after two days again i went there for same problem, i met there Manager Mr. Manhar he told me again we check and feedback u at evening and evening called me for jack change after that again i have same problem so i went again there i gave my mobile to them for check four- five days they told me your mobile is OK u change your Sim card and check again. But whenever i give my mobile for repairing to them that time i used my another mobile Micomax model but in that mobile i haven't any problem so how can i change my Sim card. That after i called Samsung customer care and talk with there technical department Me. Atul and he told me u go again our service center and call me from that time i talk with manager and owner so after that service center again took my mobile for checking five days they told me its ok not a single problem, i take my mobile from them and check one day again i occurred same problem so i change vodafone sim card buy from company and another new connection from Unnior company but checking after two days same incoming voice problem i have so i call to service center but that manager Mr. Manhar told me u want to replace your mobile only and u disturb us. So after that i talk customer care Mr. Atul for that incidence he usggest me u talk our area manager Mr. Hardik so i talk him and give my mobile to another service center but same problem i face right now also. So i haven't any solution for that so i written here to u.
Please give me solution for that i haven't changed that model but i have only solution and operate that model without any problem.

Hi,

I would like to lodge complaint against Samsung Electronics due to faulty services provided to me for repairing my television set.

I have bought Samsung colour television set 2 years back. My television set went faulty from last 2 months due to some display problem. I reported this fault of my television test with Samsung customer care and engineer visited my place on 24th of May 2012. The engineer have taken my television set for repairing and returned back on 30/05/2012. They charged me Rs.1000/- for rectifying this fault which I've paid them in cash. My television did worked for few days after it was repaired however went again faulty on 10/06/12 with same display problem. As per Samsung service terms & conditions this problem should have covered under warranty as the same problem have reoccured.

I again reported this problem with Samsung Service centre on 16/06/12 and engineer did attended to my service call. They have again taken my TV set on 16/06/2012 to their service centre for repairing and returned it back on 28/06/12 and the person who delivered my TV set was a driver. When I checked my TV set it was not working however the person who delivered my TV Set advised me to again file complaint with Sasmsung Service Centre.

Now I am receiving call from their service centre who are asking me to pay 2000 Rs again so that they can repair my TV which have the same problem. When I have already paid them Rs.1000 Rs and they have not repaired my TV and again they are asking 2000 Rs for the same issue.

Request you to please look into this matter on an urgent basis and seek relevant clarification from Samsung Electronics, as I am being harrased to get my television set repaired.

Regards
Ruchika Chanana Pawar
Naveen Pawar / [protected]

I have one samsung washing machine in my home.It dead few days before.I have complained to the dealer and they booked a complaint to the samsung company.Complaint no-[protected].No response till now.Samsung service is very worst.Samsung company is not giving any service after sales.

I worried that why I select samsung washing machine.

I bought the phone around the new year. since then the motherboard has been replaced twice, other than that, the phone has been to the service center two more times for some or the other problem. When there is so much problem why cant it be replaced. I am sick and tired of requesting them but no use. I had to stay without the phone for approx a month in all.

I am really upset with the phone. I wanted a phone replacement but again I have been asked to give my phone at the service center.
The phone has been to the service center fourth time in the warranty period, this is actually a harassment to the customer. Go long way to the service center, stand in the long queues submit the phone, stay without any contact, without phone for days, go back to the service center and again waste time.....
This process is repeated so many times....I regret buying the phone.
I just dont understand why cant it be replaced.

Mobile bought in feb 2012 has been repaired thrice ..original problem still not resolved I cannot hear the voice of person i have dailed.Charging problem continues.Incapable ,staff at service centre keeps on trying
to solve .
Phone in warranty but its of no use.last repair they took 4 working days ,but my phones all functions have got mixed up after that.its not charging goes in emergency mode ,call dropping,distubance

Hi

I bought a samsung GT-s6102 2 months back.. While calling on certain numbers I always face Voice echo during calls.. But it does not happen in every calls.. So I am not sure if this is a problem with the phone or something else.. Cetainly it is not a network issue as i have already checked by trying calling on different numbers (operators)..

I have lost the mobile which is purchased from flipkart.com dated on 06/12/2012 Bill no. is 20120611B1005857 which is lost in chalisgaon dist JALGAON Maharashatra dated on 07/14/2012 which is IMEI No.[protected] i am unable to track the same will you please sms me or Call me on [protected] regarding My Name is Rahul vijay kulkarni Flat no. 5 bhumika Co-op erative Society late Nagar Hirawadi Panchavati Nashik -422003

Sir,

I had purchased a Samsung LED TV 32 inches just a month back. On 16th morning when i switched on the TV. It appeared to be a ghost line image. When called the Samsung customer care. An executive came to my residence and checked on the same. He said that there seems to be a water trace. I wonder how can be a water trace when we do not have any contact of water in that room. Also, How bad a tv is manufactured without even a basic water resistant proof. Also, No one called me for wall mounting feature after i bought the TV.

I reported to the Unit Manager named Dinesh, which did not fetch me any help except a lame excuse, which was unacceptable from true customer service deliverance. Customer service is pathetic. Take it or leave it kind of attitude.

So I wanted this issue to be escalated to the corporate level authority. I spent nearly 30,000+ (Thirty Thousand) by purchasing this TV when I have a widespread option in the market. At this point I regret to be your customer or to promote your products anymore. I AM TOTALLY UNSATISFIED WITH SAMSUNG AND WILL NEVER BUY OR RECOMMEND A SAMSUNG PRODUCT. This kind of instances only maligns the image of the company. Its only 1 month since I purchased the LED TV and was informed will not be able to get a replacement.

I kindly request you to take an initiative in replacing my television.

Thanks,
Anthony

Hello Sir/Madam,

I purchase Samsung Galaxy Y (MODEL NO: Gt-s5360 ) (IME: [protected]) on 06/14/2012.My phone was dead in less then a month from the date of purchase, I hardly used it for 3days during this period. I shocked with the performance of Samsung mobile service center, as I approached Samsung service center they first informed me that there is a problem with software on 10th july 2012. I was filled complaint against my mobile with Samsung service center with complaint no:[protected] & Bill no:[protected] (IME: [protected]) at MOBI SERVE , Shop No F1 , !st Floor,Elephant House,Ameerpet X Roads, Hyderabad-500016. Phone No:[protected]
On the next day I came to know that there is a major problem with the board they promised to change the board and they said that this problem will not arise again. I brought my phone back on 17th july 2012,but to my surprise the same problem has been arise on the same day of delivery(i.e., on 17th july 2012). Next day as I approached the service center they are not in a situation to explain the cause of failure. So I demanded to replace with new mobile they are not in situation to replace my mobile with new mobile, But i want my cell phone to be replaced by new set since it is a major problem it may repeat the same problem even after service . I was filled the second complaint against my mobile with Samsung service center with complaint no:[protected] (IME: [protected]) at MOBI SERVE , Shop No F1 , !st Floor,Elephant House,Ameerpet X Roads, Hyderabad-500016. Phone No:[protected]
I will appreciate the urgent action regarding the same complaint to replace of the Handset as there is production or manufacturing defect in the handset.

Kindly take the action in the same matter and arrange to change my handset

Thanks & regards,
Prabhu Charan
Email: prabhucharan.[protected]@gmail.com

dear sir i purchased fridge of samsung company on[protected]. and this is my problem which i have mailed to thir ceo , which is given below:
dear sir, i have mailed your ceo as well as send registered letter to your gurgaon office for the problems which i faced after buying your product which is double door refrigerator, which gave us electric shock and we got admitted in hospital. and its cooling is not upto the mark which is tested by your engineers .
it is damaged piece which is being found by your engineers. as well as your customer care people made us mentally harassed on being waited on phone for 20- 30 mins.. so i fill the complaint yesterday in consumer care ( RTI) bearing complaint no is 387903. and compaint is also registed with your customer care department bearing [protected] as complaint number on[protected]. so i am mailing you because you people should also know how your customer is getting affected from your negliance support. now i want my full amount refundable with FULL COMPENSATION, or else i have to take proper legal action against you.

dear sir this mail has been send to the company about 15 days back but they didnt give satisfactory response for it and they said that higher management is going to solve this problem and they will contact you sonn but from last 15 days no one contacted me from their side, please help me

regards
assesh dembi
+91-[protected]
[protected]@yahoo.com

Dear Sir/Madam,

We have purchased two Samsung Galaxy Mobile Phones having model no. is POP SCH 1559 on last month.
We are facing some problems :
1. Fully charged battery is discharged within 2 hours.
2. during the conversation voice not clear and breaking also.

You are requested to solve our problem.

Anand Kumar - +91-[protected]
R.L. Bhasker - +91-[protected]

[protected]@comexinfratech.com


With kind regards,
Ravi Kumar
Executive


M-104, Greater Kailash, Part-I, New Delhi-110048
E-mail : [protected]@comexinfratech.com
Web : www.comexinfratech.com

Hello my name is MR Rishi Shinde . I had bought a samsung led tv 46b6000 from kohinoor electronics Mumbai dadar . In the year 2009. I am having problem with the screen and the company technician had visited to check. he said we will have to change the panel and the cost for the same would be rs 50000/- . We have been using the tv just for the past three years.if an expensive electronic item like this gets spoilt so soon for no apparent reason, we would like the company to look in the matter and suggest us the best way out.

Please look into the matter and let us know as soon as possible what can be done about the same. The complaint number for the above mentioned is [protected]. The complaint is dated on 18/07/2012. The serial number is 125032ES5002342.

Awaiting a quick response.
My phone number is [protected]
E mail - [protected]@yahoo.com

Dear all,

Please suggest from where i can get a original body for my samsung monte mobile model is S5620.

I hunted a lot but could not find it.

Pls tell me the final destination from where I can purchase it.

Thanks
Manoranjan Sarangi

[protected]

--
monish
RESPECTED SIR,

I want to tell you about my samsung wave 2 problems my wave 2 lcd touch is not working properly it is very very difficult to operate any application in my wave 2 lcd touch my wave 2 IMEI NO IS *355082/04/970713/5 which i bought from daksh communication auth it partener:samsung 25 college road chippi tank near tanya automobile,meerut. i am not satisfy with samsung wave 2. I hope will you help me about wave 2 touch change with new brand lcd touch other wise i will go to the consumer court and definitely I will be go to take further action .I bought wave2 15000 thousand other wise samsung mobile company will refund my RS 15000 so as your choice.In your samsung service center working is not goodly lots of time i gone there but no solution .service centre employed said that the lcd touch out of stock but how can this possible the samsung is huge branded company but how is possible.the company should contact me because it is very urgent kindly contact on my mobile no [protected].

thanking you
monish imtiaz
119 vikas puri colony near lissari gate meerut (utter pradesh )
[protected]
e_mail address:monis.[protected]@gmail.com

my plsma model:PS51D550C1RLXL
Sl.No.MPZ03PCBA00207T
Version:1409
Complain date:16.7.12,2:05p
Bill no.&date:8/05692,02.11.2011,
Showroom:danam sale center,kamaraj salai
My.I.D.No.[protected],
Complain person:jackup,sivaranjini.
From Miss.Latchoumy [protected]
No.7,gothavery st anith anagar ext, mudaliarpet,pondicherry 605004.