Samsung India Complaints & Reviews

Samsung — restart of mobile

I have bought samsung S-3310 on 14 feb 2009 from THE MOBILE STORE AMRITSAR.From the day I have bought the handset m facing the problem of restart of mobile while connecting it through datacable to my laptop 4 connection of internet.........so plzzzz help me out....

Samsung — restart

Restected sir/madam,

I have purchase samsung gt-s3310i last month. this phone may self restart .

Pls help me.


Regards

Rakesh kumar Upadhyay

Hi Amit ... I am also facing a similar problem n have sent three marks to the Samsung Team ... Have visited the customer care twice ... And yet the problem has not been resolved ... I have a galaxy R and the service station is Metro telecare in Andheri East Mumbai ... Let me know if you get a resolution ... My email id is [protected]@ gmail.com

I feel extremely frustrated the way the Samsung Customer care Service is dealing my case.
In spite of repeated complaints about the brake down of my Fully Automatic Washing Machine, the only service that was received so long was repeated False Commitments.
The Customer Care staffs are incredibly callous, lier and absolutely shameless. The service guys they send are the most inefficient that one can fetch from the market. They are experts in keeping the jobs incomplete, and in most occasions having no clue about what they are doing.
I plea to all future customers to think Ten times, and even after that never allow any Samsung Commodities enter into their House.
They are worse than Chinese.

Samsung Mobile — cheated in warranty

I NIRAJ SINGH, MY MOBILE NO IS [protected]. I HAVE PURCHASED SAMSUNG MOBILE HANDSET S3500 ON 31ST AUG 2009 IN EVENING FROM ALFA DADI HOUSE, IRLA SOCIETY, VILE PARLE (W). MUMBAI 400056. AFTER 4 TO 5 DAYS I STARTED FACING PROBLEMS WITH THIS HANDSET. IT GETS HANG SOMETIMES; & GETS SWITCHOFF AUTOMATICALLY WHILE TYPING MESSAGES & DOES NOT SHOW PROPER NETWORK. I HAVE GONE TO ALFA ON 10TH SEPT 2009 WITH THIS PROBLEMS, THEY TOLD THAT U BRING A LETTER FROM THEM THEN ONLY WE WILL BE ABLE TO CHANGE THIS HANDSET. THEY HAVE PROVIDED ME THE CUSTOMER CARE NO AND ADDRESS OF SAMSUNG SERVICE CENTRE. I HAVE CALLED SAMSUNG CUSTOMER CARE ON 10TH SEPT 09 THEY PROVIDED ME THE COMPLAINT NO AS BP NO. [protected]. AFTER GIVING THEM COMPLAIN I RECEIVED A CALL AFTER 2 HOURS FROM CHENNAI. THEY TOLD TO VISIT SERVICE CENTRE. I VISITED SERVICE CENTRE ON 14TH SEPT 2009.

IN SAMSUNG CUSTOMER CARE I FOUND ONE PERSON WHO WAS SPEAKING IN A VERY RUDE MANNER TO EVERY CUSTOMERS. THERE WAS NO QUEUE ANY ONE IS GOING DIRECTLY IN FRONT AFTER COMING BEHIND. IT WAS JUST LIKE FISH MARKET. EVERY ONE WAS SHOUTING TO REPRESENTATIVE, INSTEAD OF TAKING POLITELY SAMSUNG REPRESENTATIVE WAS YELLING ON CUSTOMERS ONLY. I HAVE EXPLAINED PERSON REGARDING THE PROBLEMS WHICH I M FACING. WHEN I HAVE TAKEN A NEW HANDSET THE PROBLEM SHOULD NOT OCCUR IN 10 DAYS. IF IT’S SO THEN CHANGE THIS HANDSET OR GIVE ME ANOTHER MOBILE OF SAMSUNG COMPANY OF HIGHER RANGE I WILL PAY THE BALANCE AMOUNT. REPRESENTATIVE REFUSED TO DO SO. HE TOLD THAT WE WILL DO THE FORMATING THEN U SEE HOW ITS WORKING. I TOLD THAT I DON’T HAVE TIME TO COME AGAIN IF PROBLEM OCCURS. IF PROBLEM OCCURS I WILL THROW YOUR CELL. SAMSUNG REPRESENTATIVE GAVE BACK ANSWER SAYING THAT YOU THROW IT, IT’S YOUR WISH. HE TOLD THAT I WILL NOT CHANGE THIS HANDSET NEITHER GIVE YOU HIGHER PRICE MODLES. HE TOLD THAT IF IT HAPPENS IN A WEEKS TIME THAN ONLY COMPANY CHANGES THE HANDSET. I HAVE TOLD THIS TO GIVE ME THIS IN WRITING. HE HAS GIVEN ME THAT ON LETTER HEAD & ITS WORK ORDER NO IS WA[protected].

AFTER COMING BACK I WAS EXPETING ANY SENIOR PERSON OF THAT BRANCH WILL LOOK THAT COMPLAINT & WILL GET BACK TO ME BUT NOBODY TURNED UP. I AGAIN CALLED CUSTOMER CARE NO ON 30308282. EXPLAINED THE WHOLE STORY BUT HE WAS ALSO HELPLESS. HE PROVIDED ME BRANCH MANAGER NAME & NO AS MR DEV RAJAN [protected]. I ASKED FOR REGIONAL/ NATIONAL MANAGER NAME & NO BUT CUSTOMER SERVICE DESK PEOPLE WHERE NOT HAVING THAT INFORMATIONS ALSO. I THINK THAT CALLS ARE RECORDED CALLS U CAN CHECK IT OUT. I CALLED MR DEV RAJAN HIS CELL WAS CONTINOUSLY SWITCHED OFF. I HAVE MESSAGED HIM PLS CALL. BUT TILL TODAY I HAVE NOT RECEIVED ANY CALL FROM MR DEV RAJAN NOT ANY CONCERN PERSON AFTER SEEING WORK ORDER
I FEEL I HAVE BEEN CHEATED BY SAMSUNG INDIA.
I HAVE MAILED THIS ABOVE CONTENT TO SAMSUNG, BUT STILL NO REPLY FROM THERE SIDE.

i have same type of problem .

samsung lcd t.v — t.v. Not working

I bought lcd samsung t.v. On 20/9/09. Once i complained that I have to receive the wall mount which I never received so far. Now that my t.v is not workkng and I contacted the llcal shop from shere it was bought. They never bothered to take my complaint. Ihave no option but to go to consumer court. Please help me in this regard.

samsung lcd t.v — LCD not working

I have got An Samsung LCD T.V at SAMSUNG plaza Chromepet in the 2nd Wk of JULY,From 4 th August it stopped functioning.It took a wk for the service personnel to come home.Till now my problem is not solved,nor they could give me a possible date when it will be repaired.complaint no;[protected].