Samsung India Complaints & Reviews

sir/madam
i have purchase the set on 2/12/2011 but on 26 jan mobile started problem as sited above .on 2 feb i go to service center alwar ( rajasthan ) they updated my mobile software but the problem is not sorted out they told me to come after 7 days as updated software is not available , then 16 feb ones again they updated the software but still problem is not sorted out then they again told to come after 7 days as the updated software has been under test trial for this model.
and when i contact the customer care i didn't get the positive response.
we all heard that the Samsung is one of india most trusted company but it has launched the set without software testing in market
pls help me
Tarun sapra
Mob.No.[protected]

Sub: Repairing of Samsung LCD Monitor 22" 2233SW CM22HMAS709052

Dear Sir,
i bought Samsung LCD Monitor 22" 2233SW CM22HMAS709052 dated feb 2010. This product having warranty period 36 month. recently it showing the problem of blinking the monitor screen (showing 'check data cable') like a tuni bulb and sometime showing Brightness "100"...i was not able to reduce the brightness and even brightness dialog box is remains all time.
Plz. help me to get ride of the problem
with thanks
jdatta

[protected]@gmail.com
[protected]

HI FRDS, AM FROM TIRUCHEN GODE, I AM PURCHASE SAMSUNG SCX 3201 PRINTER IN LAST MONTH, AND AM REFIL THE TONER ONLY ONE TIME AND THEN I FUND THE PROBLEM LIKE TONER CHIP IS NOT ALLOW TO PRINT MORE THEN 2500 COPYS, I ASK MY SUPPLIER THEY SAW U NEED TO PURCHASE NEW ONE, THE NEW ONE COST IS RS.3100/- AM PURCHASE THE PRINTER IN RS.8700/- . IF AGAIN 2500 COPY I NEED TO PURCHSE THE TONER AGAIN, THE TONER CHIP WAS NOT ALLOW ME TO TAKE A COPY, AND MY REFIILER WAS LOST ONE PART LIKE(DEVELOPER LOCK). AND THIS PART IS NOT AVAIABLE HERE, AND THEN WE HAVE TO PURCHASE IT AGAIN, WHO SAW IT IS GOOD PRINTER, THEY ALL ARE STUPIDS, REALLY AM HELPLESS, I NEED TONER CHIP AND THE SAME TIME THE LOCK, IF I PURCHASE AGAIN THEN I PUT RS.3100 AGAIN, 3100+3100=6200 AND IF IT HAPEN THEN IT CROSS PRINTERS RATE. PLZ HELP ME...

Resp sir,

I m a customer of samsung mobile ....i wanted to share one of my views to you that this could be the worst samsung service centre i have seen (Anna Nagar..Chennai),i have come with a problem facing in my mobile, their response were too bad, no proper system maintenance....when they took my mobile for checking..instead of rectifying the problems they multiply the problems and make our mind so vex..actually the problem was, as soon as they finished checking ...they have given my phone with an another battery which is not suitable to my phne...i asked them they simply denied and refused saying that this was ur original and came into an argument with us...but then i have no option to do leaving the service centre....you know due to that my back panel of the phone got broken in 2 days leaving a centre crack and then i purchased a new one of nokia...the same happened so many times..whenever i go to service centre, i always see a cold war between customer and technical person ...kindly please take this complaint as granted and please do not hurt our minds,i hope you will take respectful action regarding my complaint.

thank you

yours truly

ABHILASH

[protected] Original message[protected]
From:"adrash sharma sharma"< [protected]@in.com >
Date: 15 Feb 12 19:01:05
Subject: Fwd: complaint about samsung galaxy y gt-s 5360 accessorise
To: support.[protected]@samsung.com




[protected] Original message[protected]
From:"adrash sharma sharma"< [protected]@in.com >
Date: 15 Feb 12 18:35:01
Subject: complaint about samsung galaxy y gt-s 5360 accessorise
To: [protected]@samsung.com



sir...with due respect i bag to state that i am a samsung mobile customer since[protected]. i have three models gt-5722,sgh-b220,monte,of samsung mobile with there purchasing bill. now i decided to purchase smart phone samsung galaxy y for my wife....so 1 purchase on dt[protected] but after open the box there is no memory card & no stereo headset...so after compel dealer he gave me 2gb memory card but didn,t give me my ear phone....so i m very disappointed .....plz tell me what can i do....dealer told that ur late for complaint so i send you mail. you are therefor requested to have justice with me i shall be very thankful to you for this.....ADRASH SHARMA,...MY PHONE NO-[protected] ,BILL NO.-7412,MODEL NO.-SAMSUNG GALAXY Y -GT-S5360,IMEI NO.-358894/04/692778/0 ...purchase from-vipul electronic,rampur bushahr,distt-shimla,h.p.-172001, ph no.-[protected]....i m also from rampur bushahr,distt- shimla. H.P.-172001...please take some action...thanks again....u make my valentine HAPPY.

dear aitel,
i am filkhan i lost my mobile today my emi no : [protected] am my mobile no s [protected] , its airtel mobile no so pls track my mobile or the cell no my mobile samsung wave 2 gt-s8530 . and intemate to me my other cell no is [protected]

Samsung B7620 reflects the style and personality creation of every Giorgio Armani collection. The phone comes with a slide out QWERTY keyboard and a glossy finish to enhance the design, style statement and quality of this majestic gadget. It has quad band services for its 2G GSM network and also allows for 3G network usage. Both of these allow the user to use the phone globally and access Internet at blazing speeds. It has physical dimensions of 118.5 X 58.3 X 16.4 mm and weighs 164 grams. The display on this device is a AMOLED resistive touchscreen measuring 3.5 inches. This display can show sixteen million colours and comes with a fascinating advanced R tilting touchscreen display, full QWERTY keyboard and accelerometer sensor for auto rotate. Storage space on this handsome device is of 8GB, 256MB RAM, 512MB ROM (internal memory) and data storage can be extended by upto 32GB on the microSD card. It has a five megapixel camera to capture images and videos. Videos are recorded in VGA quality at a resolution of 640X480pixels and at thirty frames per second. posted id niserviceblg10

I had a compliant with my DVD drive. It is not working properly. It always shows like a DVD is inside it and tries to read it , thus my computer becomes stuck. So with in the warranty period i had given it for servicing about 4 times . They returned it back and says that problem has been solved but they dint even check what the problem was. Then the last time they replaced my drive and says it is new drive in working condition. But the cheated me by giving me an old secondhand drive which is not working at all. I had brought my drive in march 2011 but the replaced drive was manufactured in 2010. So i need to return back my drive in working condition or replace it with a new one. . . . .

श्रीमान जी ! मैंने दिनाक 20.01.10 को 16' इंच TFT monitor खरीदा| जोकि वारंटी सीमा रेखा में है| खराबी उपरान्त कंपनी को दिनांक 30.01.12 को शिकायत संख्या [protected] से टोल फ्री पर दर्ज कराई| आजतक कपनी ने मेरा मोनिटर ठीक नही किया| इस विषय में कंपनी द्वारा दिनांक 12.02.12 को एक पत्र मिला जिसमे उन्होंने 45 प्रतिशत वापस करने को कहा है|
आपसे अनुरोध है कि आप मेरी उक्त TFT ठीक करने की कृपा करें|
प्रेषक
अरविन्द मिश्र
MMIG-27 कोशलपूरी कॉलोनी फसे-1
फैजाबाद (उ.प.)
Mob-[protected]

MERA MOBILE SAMSUNG MONTE-5620 KA KEY LOCK KHARAB HO GAYA THA. MENE USSE LAKSHMI NAGAR SERVICE CENTRE DIYA TO UNHONE CHECK KARKE BATAYA KI 450/- LAGENGE REPAIR KARNE KE. MENE UNHE DE DIYA. KAL MEIN JAB USSE LENE GAYA TO PATA CHALA KI WO TO PURI TARAH KHARAB HO GAYA HAI. USKA TOUCH PAD BHI WORK NAHI KAR RAHA THA. MENE UNSE PUCHHA TO UNHONE BATAYA KI ISKA BOARD KHARAB HAI AUR AB 2600/- LAGENGE. TO MENE KAHA KI PEHLE TO YEH THIK THA BAS LOCK HI KHARB THA. TO UNHONE KAHA KI KHOLNE MEIN KHARAB TO HOTA HI HAI AUR MERE KO MERA MOBILE KHARAB KARKE BAPAS KAR DIYA. UR MERE SE 85/- SERVICE CHARGE BHI LIYA.

I have bought a Samsung Refrgerator from TATA Croma :

Model : RT26FCES
From : TATA Croma Palam Vihar
Product : Samsung Refrigerator 255L

In the TATA croma, we selected the refrigerator with the handle strip color Silver. Refrigerator which was sent to home is having handle strip color as grey.

Samsung engineer is saying , handle can be replaced but TATA Croma service person is denying the same.

It has been tried multiple times but TATA croma is saying the model is also disconnected.

Please let me know if the same refrigerator is available in the display of TATA croma now also after 21 days then how it is not available .

TATA croma is agreeing to replace the refrigerator but they are saying that they dont have availability in their store.

If it is not available in their store then why they are putting the same refrigerator in the display.

Dear All,

I am in this state where I don't even know where to go, to whom to contact. I have purchased a Fridge in Colombia 4 Months ago, which presents high issues in the Refrigeration system. The representation of Samsung Colombia does not want to replace the product for a new one, they have offered me to 'fix' the same, but I find this highly irresponsible. I have purchased a Product New, I do not want to receive 'fixes' after only 4 months of purchase. I find this very unfair, I want a new product to be replaced.

Will appreciate if you can help me, with the contact of someone that can help providing me a solution to my situation.

Thank and Regards,

Hello Sir,


This is sandeep Sharma here.

I have lost my mobile on 2-Feb-2012 in Dwarka,sec-7.I have registered a FIR at near by police station.

Now i came to know that my IMEI number has been tracked and it is found near a village(Mehbaat) in Faridaabaad.
Now when i try to contact that person he is saying that i have purchased it from somewhere.

So please sir i want to know that it is not the responsibilty oif police to do something or i have to do forward>???


Please do needfull
Thanks & Regards
Sandeep

Dear sir,

My name vinoth from pondicherry, i am having samsung mobile, in my mobile having charging problem so i given to service center at SRI PADMA CUSTOMER CARE near bus stand, pondicherry, Given date : 4.1.2012, Given name : dilipan they told we have to send to chennai to upload software, they had taken time 10 days, Now i am having USB connect problem, i am not satisfied with SRI PADMA CUSTOMER CARE, So i given the set to another samsung service center, NAMO TECH SOLUTIONS, M.G.ROAD PONDICHERRY. Given date : 11.2.2012 Bill no : [protected],
they are telling Ur set was tampered 3rd party attended, so it will come in charges basis only. But i Given in SAMSUNG AUSTHORISED SERVICE CENTER. i am totally disappointed, they are telling ur set was tampered, i need replacement. PURCHASE DATE : 10.11.2011, MOBILE NO : [protected].

THANKS & REGARDS
VINOTH.

On 18/6/2011 i had purchased Samsung Chat 3222.Model no. RW1B422478L ([protected]). I have been facing a consistent problem of automatic shutdown or java errors from the time i have purchased this phone. After 2 weeks of purchasing the phone its optical track-pad stopped working. I had it repaired from the Samsung service centre at Khira nagar, Santacruz in Mumbai. The new track-pad that was not as good as the previous one. Still i managed to use it for some time. The very next month a new problem arised the phones system started crashing. It also showed java errors and errors in the music player as well. So again i had to send it for servicing at the same place. The service that was provided was not at all satisfactory as the same problem arised the next month. And again i had to give it for servicing and repairs. From then this problem has arised frequently and i have been giving it for servicing almost ever month ever since. 2 months ago the optical track-pad and the phones software both became unresponsive and so i had to have them changed as well. Recently in the beginning of January the phone's camera stopped working. The camera was then replaced but again just after two weeks the same old problems started appearing. So again i had to visit there. The camera's image quality was also worst and not like the old one. On the recent side i started facing the same old problems and so had to visit the center again on 11/02/2012. Today i was informed that the motherboard is corrupted and it will be replaced by another one which i suspect will stop working again after a few weeks. The job sheet number given to me is [protected]. Overall the services i have been getting are totally unsatisfactory, disgusting and totally nonprofessional. The parts that are being used are of poor quality and mostly second hand grade.So thus as a result of all the above complaints i would like you to see in this matter and replace my phone completely.I had requested for this in my second last visit during the second camera change but the refused to do so altogether. I am a student and for having these repairs done and for the rest a lot of my time gets wasted. And considering the quality of services i am getting this is totally disgusting and unsatisfactory. Because by the number of times i have had my phone serviced i think the entire model or piece is a defected one. So i would kindly request you to look into this matter and have my phone replaced as soon as possible.
My email id is [protected]@gmail.com
The service centre code is [protected]
Yours Truly,
Varisht.S.G

S.Elangovan
No 409
horowpothana road
rampaikulam
Vavuniya Srilanka


samsung smart t.v brand manager,
korea,malasiya,srilanka,india,
This is to say that i bought a samsung t.v on november 2011.this t.v was brought through my best
friend who came rm abroad.at that time i did not received the bill and the warranty card.through on line i informed this
matter to the customer service dept.at malaysia.due to this information they registered my name to proof my purchase.
Now my t.v technical proplem in appear
lines and whiten the screen.i immedialty imformed tothe customer service centre in malasiya. by email.i got the reply in that
they asked me to handover for repair to a service centre here. i did so. the technical officer to a service centre told that me
t.v'fanel fold is gone.you willhave to spent lot of money.therefore i cannot fford this amount of money.this should be repaird
by the samsung product companey.
i bought this t.v becuse of their advertisment,it is said samsung company's product is good
and genunine.mow it is worse also nobodey repair this.so the company should take theresponsiblety to repair this t.v. if not
i will have to publish this through the papper repoter and by th face book.finally i will file cause for my lost in the cousummer
court to refund to me by the samsung t.v company.expecting your early reply.


the deatialsabout the t.v
model code - ua 46d 6600 wrxxt
verahin no - hq 04
serial no - ld 913dhb 70000 6j
purchase price - rs 310000

My wife Manju Goswami bought a Samsung Washing machine model 82 v5 GEC vide invoice no SR/08-09/1158 dt 23.02.2009 from M/S Patowari Bros. of Dispur Guwahati. On 02.02.2012, she lodged a complaint to service center vide complaint no[protected] dt. 02.02.2012 about the machine's spinning problem.One man came and replaced the drain motor with a new one for Rs.728.15,and the machine did not work. On further complaint ,a new man came, he replaced the PCB (?) for Rs.1905.00 and then the programmes were malfunctioning.
Kindly do something as early as possible.
Yours faithfully
J.N.Goswami
for, Manju Goswami
Hengrabari Puberun Path
Dispur
Phone no [protected]

Hi,
I have visited/enquired/telephone all the 'Samsung Premium stores' and the numerous 'Samsung Plaza Stores' in Bangalore; in regards to the TV accessory Wireless USB Adaptor model number WIS09ABGN. It appears Samsung is selling TV products saying it is SmartTV, but not providing easily available accessories. It appears all of the stores are hoarding this accessory and selling it at a premium price.

This is an important accessory in order to make the TV connected to the Internet.

When enquired with the Samsung premium store in Mantri Mall in Bangalore, I was quoted a price of Rs4500, which is a whopping Rs1500 more than the MRP price of Rs3000 as quoted on the samsung India website. Also, the sales personnel say that they get it from outside sources and through Samsung this product is not available.

This clearly to me is a nexus between the company and the franchises/store owners to take consumers for a ride. To simply create a demand by the shop-owners themselves hoarding it and fleecing innocent customers for it.

I have sent email to samsung customer care and tweeted them as well, but of no avail.

Hopefully someone takes note of this and resolves the issue of availability of this product and stoppage of hoarding by these shop-owners.

Regards,
Guru.
[protected]@gmail.com

main board not working, affected by thunder

I purchased Samsung Galaxy Ace on 7-Feb-2012. I have to frequently charge the battery as it looses its charge very often . The battery charge stays for maximum 4 - 6 hours. It also gets heated up while talking over the phone. Can you please get my handset replaced with a high capacity battery at the earliest ?