Samsung India Complaints & Reviews

My father (Dr B L Verma) have purchased Samsung mobile handset model no GTE 2370 having IMEI No [protected] vide bill no 161 dtd 14 Feb 2011 from your Dehri-on-sone (Rohtas, Bihar) retailar M/s S S Enterprises, Near Jaihind
Cinema, Dehri On sone, Rohtas, Bihar.
Till now I have got this set repair at your Patna as well as Dehri-On-Sone service centre five to six times for the same nature of fault.
Every time your service centre formatted the handset and reloaded the software. I have also deposited the set to the retailer M/s SS Enterprises in Dec 2011 and requested to replace the hand set. But he is simply got the set repaired from service centre and handed over the set to me on 24 Feb 2012 (after the completion of warranty). I have also given the request for replacement of set in written on 06/02/12. But I didn't get any positive response from him as he was waiting for completion of warranty period ie 13/02/12. I have also intimate the matter to samsung costomer care throught several mail but they also didn't take any action.

Now finally I got the reply form customer care that they can not take any action as now warranty of the hand set is over.

So, now I request the concerned authorities to look into my matter and take some action.

Regards,
Pawan Kumar
# [protected]

Dear Sir,

I have bought Samsung Galaxy SII from authorized dealer. The box reads model number : GT-I9100. When I opened it the model number in the phone is GT-I9100 G, which is having different Processor. 9100G variant has a different and inferior Processor.
Samsung is duping the customers in India by providing the wrong information on Website and on the packaging and selling some inferior product.
When I broght this to their support people's notice, they are just replying that "WE ARE LOOKING INTO THE MATTER" etc. I complained on Feb 08,2012 and today after amost three weeks, there is no real step for resolution of the problem by Samsung.

i lost my mobile with 2 no sim i have lost my mobile phone with my B S N L & VODAFONE sime cards. kindly give me the details of who is using my phone which number and address my mail , or phone. ( p.[protected]@ymail.com. [protected] )


date of purchase:[protected]

modle samsung-cham-dows e2652..

SL,NO; *354619/04/317145/2*

DATE OF LOST;[protected] THAKINGYOU SIR.


YOURS FAITHFULLY

A.RAMMOHANRADDY.

ULTRATECH CEMENT LTD

I, Mr. S. Rengaraj, has purchased 1 No. Samsung LCD type LA26B350 FILXL from M/s. Vasanth & Co. for Rs.19,333.33 vide their Bill No.17944 dated 7th November 2009.

As the TV set was not functioning, we contacted your Service Centre (No.24, Rajasekaran Street, Dr. Radhakrishnan Salai, Mylapore, Chennai 4) and they checked the set and gave an Estimation Confirmation on 7th February 2012 for Rs.17,259/- (including cost of spare, taxes, service charges and service tax) stating that the Mother Board is worn out and I have to replace the same.

I wanted to know that within a short period of 2 years, how could this happen ? The cost of the set is Rs.19,333/- and the replacement of Mother Board comes to around Rs.17,530/-. Hence, I am lodging a complaint that an inferior quality of LCD TV is being sold to me. Moreover, I suspect whether all the materials are being tested by your Quality Control Team before sending for Sales. If suppse, it happens due to fluctuations, how it is possible only for TV and not for other home appliances ?

I need clarifications from your end immediately and awaiting your reply for the same.

S. RENGARAJ

Dear Sir / Madam,

This refers to the subject mentioned above.

I hereby lodge my STRONGEST COMPLAINT for the above mentioned Fridge! Today once again the same problem have started - Defreezing !!!!

I have been running from pillar to post since I bought this Fridge in last April-11 from my nearest "Next Showroom" in Dombivli East (Contact Person Mr. Chand - Mobile No. [protected]) vide their Invoice No. 00876 dtd. 06.04.2011.

Since then I have lodged many complaints on the dates of 17th, 18th Aug., 3rd Sep., 22nd Oct-11 etc. etc.. You may please check my subject mentioned complaint number wherein you will find all the records of my complaints of this Fridge !!

I have strongly asked several times to the Shop for the replacement this Fridge with a better one but in vain. Your authorized Service Agent have never been cooperative and also tries not to take my signature every time giving excuses that they got the call directly from office hence could not collect the log sheet, when they service this Fridge !

Now i have exhausted my limited patience. I therefore, decided to once again lodge my complaint and request you to replace the Fridge at the earliest.

Thanks & Regards,

P A Kutty
Mobile : [protected]

Hi i purchased Samsung Double door refrigerator RT28 HCLS on 10 JAN 2012 after receiving the product within 15 days it was started to give the problem of not giving cooling and making a loud noise i placed a complain with dealer and Samsung. Their engineer come next day but that day cooling start working automatically but i was cooling too much cooling that all the things were getting freeze in and outside freezer too. Samsung engineer just repair the temperature knob and went. After that fridge work well for more 18 days and again i face the same problem and fridge was not giving cooling at all again i call Samsung customer care and their engineer check the fridge next day but he didn't done anything only told to keep the fridge off for a day so that he will check next day and went. When he came next day he check fridge and said there are some parts which having a problem and need to be replaced.
I asked for replacement of fridge but he said it is not possible, so i spoke with the customer care and get in touch with Samsung service manager who told me that they will repair the fridge and it will not be get replaced and told me to that do whatever u want to do or speak to anyone but we are not going to replace the fridge it was a such a rude behavior and argumentation from them. He said they only provide warranty not guarantee on their products.
Samsung after sales service is so pathetic i will like to say u all don't go for Samsung products i[censored] get a problem with samsung product after purchasing, it will be the most hectic and pathetic procedure to get ur product repair or replaced. And more frustration with all your wastage of valuable time and money.

I am a Nokia handphone user for the past 10 years, recently i bought Samsung Galaxy Note, hope it can meet my basic requirement but after using it, one major drawback is that the SMS message that we received, cannot be move into another folder for storing incoming message. We suggest any importance message can be stored in another folder, prefer to store into a folder in the SD card.
Handphone most importance basic feautures in life is to make
1) Call and
2) SMS
and importance SMS must able to keep and store up for future references.
You can contact me through email
Regads
CHIN KIM FAH
[protected]@gmail.com

My Name Is Kashaf Bin Shamim and i purchase samsung S8530(Wave 2) 6 months before my mobile is in warranty period.Now its Damaged i get it to samsung care.They Said That They change the motherboard and give me my mobile after 1 month It's a long time.Why they take 1 month and i can't wait one month.If i make that mobile in market they give me in 4 or 5 days but the samsung customer care take's 1 month i want that mobile in 1 week i send the mobile in samsung care on date 20/02/2012 plz do something.

My Contact No = [protected]

I orddered a samsung Galaxy I9100 knowing very well that I9100G is not at par with I9100 in terms of stability and performance ; The order was delivered and before i opened the box, i made sure to check that I9100 was printed on it. I Opened the box and found I9100G inside.I called Samsung customer care who told me that there is no difference btween I9100 and I9100G except the chipset. When i asked why I9100G is not printed on box, customer care had no answer.

The issues which i faced with I9100G were :
1. The top part of phone will heat up if you make a long call around 5 minutes or play game continuously for more than 5 minutes.
2. Use photo editor, the phone will freeze and you need to power it off.
3. Start clicking photos, and after 6 or 7 photos, phone will freeze and you get “camera failed” error.
4. While listening to music, the song will freeze and you will hear long zzzzzzzzzzzzzzzzzzzzzz sound until you reboot the phone.

Spoke with samsung customer care again who told me to go to service center with the handset and i will be provided either a I9100 or full refund.
Now i have handed over my I9100g to samsung service center and waiting for an update from Samsung since 11th Feb. Samsung customer care keeps saying that they are waiting for response from their internal team and they dont at all look sensitive to their customers.

Needless to say i am very disappointed with what samsung is doing to its customers. The most disappointing thing is that samsung is selling I9100g in boxes which has I9100 printed, I dare samsung to do it in USA and see how it is banned there.

I have bought a brand new SAMSUNG mobile handset at POORVIKA Karaikal and the board is not proper within 2 months. the mobile is under warranty period and there is no proper response.

POORVIKA has taken my mobile for service and they didnt serviced and gave back after a week without any improvement. They are using unparlimentary words too. Kindly help.

POORVIKA persons told they have submitted my mobile at The Samsung Service centre in Tiruvarur . I have asked for the Job Card number but they didnt give it yet. It is obvious that they have not serviced my mobile.

Kindly help me in getting back my money from POORVIKA

Dr. P.Nandakumar
Karaikal

HI,

I PURCHASED SAMSUNG MOBLE C3222 (BLACK) FOR RS.54250 DATED 05.03.2011 FROM ALFA STORE ANDHERI (W) FORM THE DATE OF PURCHASE IT GETS 3 TIME REPAIRED FORM THE SAMSUNG AUTHORIZED SERVICE CENTER DUE TO SOME TECHNICAL PROBLEM.AND STILL NOW I GAVE MY MOBILE TO REPAIR IN SAMSUNG SERVICE CENTER.

CAN I GET MY MOBILE REPLACEMENT FROM COMPANY OR MONEY BACK....

Hi this parthi.am using airtel i have recived mms .mms login page give my username nd password correcty it will not open invaild username nd password how to retrive nd open the login page.pls help me

Dears,

I have problem on my samsung mobile of charging problem. It is not fully charged...Actually i had brought the mobile from Univercell Mobile shop in pondicherry. Two weeks before i went to said some software complaint to that shop person. They gave one authorized samsung service centre address and ask me to approach that service centre and deal your problem.. Four days before i had given my mobile to service centre with all problem i said to them. They re-installed my os software and return back to me. but they not cleared the charging problem of my mobile. Today i went to Univercell Mobile shop where i brought the mobile, they come to tomorrow we will check and clear your problem... Whether my problem to be clear or not?

sir ,
my cell phone theft on 6-2-2012 in model town . cell number[protected]. samsung galaxy young black colour its imei no : [protected] please trace my mobile as easrly as possible


my alternative number is [protected]
Your name: sandeep kumar

Address: house no 103 phase 2 urban estate dugri ludhiana

Phone model: samsung galaxy y s5360

Make: samsung

Last used No.: [protected]

E-mail for communication: [protected]@in.com

Missed date: 6 feb 2012 at 12: 30 pm

IMEI No.: [protected]

.

sir/madam
i have purchase the set on 2/12/2011 but on 26 jan mobile started problem as sited above .on 2 feb i go to service center alwar ( rajasthan ) they updated my mobile software but the problem is not sorted out they told me to come after 7 days as updated software is not available , then 16 feb ones again they updated the software but still problem is not sorted out then they again told to come after 7 days as the updated software has been under test trial for this model.
and when i contact the customer care i didn't get the positive response.
we all heard that the Samsung is one of india most trusted company but it has launched the set without software testing in market
pls help me
Tarun sapra
Mob.No.[protected]

Sub: Repairing of Samsung LCD Monitor 22" 2233SW CM22HMAS709052

Dear Sir,
i bought Samsung LCD Monitor 22" 2233SW CM22HMAS709052 dated feb 2010. This product having warranty period 36 month. recently it showing the problem of blinking the monitor screen (showing 'check data cable') like a tuni bulb and sometime showing Brightness "100"...i was not able to reduce the brightness and even brightness...

HI FRDS, AM FROM TIRUCHEN GODE, I AM PURCHASE SAMSUNG SCX 3201 PRINTER IN LAST MONTH, AND AM REFIL THE TONER ONLY ONE TIME AND THEN I FUND THE PROBLEM LIKE TONER CHIP IS NOT ALLOW TO PRINT MORE THEN 2500 COPYS, I ASK MY SUPPLIER THEY SAW U NEED TO PURCHASE NEW ONE, THE NEW ONE COST IS RS.3100/- AM PURCHASE THE PRINTER IN RS.8700/- . IF AGAIN 2500 COPY I NEED TO PURCHSE THE TONER AGAIN, THE TONER CHIP WAS NOT ALLOW ME TO TAKE A COPY, AND MY REFIILER WAS LOST ONE PART LIKE(DEVELOPER LOCK). AND THIS PART IS NOT AVAIABLE HERE, AND THEN WE HAVE TO PURCHASE IT AGAIN, WHO SAW IT IS GOOD PRINTER, THEY ALL ARE STUPIDS, REALLY AM HELPLESS, I NEED TONER CHIP AND THE SAME TIME THE LOCK, IF I PURCHASE AGAIN THEN I PUT RS.3100 AGAIN, 3100+3100=6200 AND IF IT HAPEN THEN IT CROSS PRINTERS RATE. PLZ HELP ME...

Resp sir,

I m a customer of samsung mobile ....i wanted to share one of my views to you that this could be the worst samsung service centre i have seen (Anna Nagar..Chennai),i have come with a problem facing in my mobile, their response were too bad, no proper system maintenance....when they took my mobile for checking..instead of rectifying the problems they multiply the problems and make our mind so vex..actually the problem was, as soon as they finished checking ...they have given my phone with an another battery which is not suitable to my phne...i asked them they simply denied and refused saying that this was ur original and came into an argument with us...but then i have no option to do leaving the service centre....you know due to that my back panel of the phone got broken in 2 days leaving a centre crack and then i purchased a new one of nokia...the same happened so many times..whenever i go to service centre, i always see a cold war between customer and technical person ...kindly please take this complaint as granted and please do not hurt our minds,i hope you will take respectful action regarding my complaint.

thank you

yours truly

ABHILASH

[protected] Original message[protected]
From:"adrash sharma sharma"< [protected]@in.com >
Date: 15 Feb 12 19:01:05
Subject: Fwd: complaint about samsung galaxy y gt-s 5360 accessorise
To: support.[protected]@samsung.com




[protected] Original message[protected]
From:"adrash sharma sharma"< [protected]@in.com >
Date: 15 Feb 12 18:35:01
Subject: complaint about samsung galaxy y gt-s 5360 accessorise
To: [protected]@samsung.com



sir...with due respect i bag to state that i am a samsung mobile customer since[protected]. i have three models gt-5722,sgh-b220,monte,of samsung mobile with there purchasing bill. now i decided to purchase smart phone samsung galaxy y for my wife....so 1 purchase on dt[protected] but after open the box there is no memory card & no stereo headset...so after compel dealer he gave me 2gb memory card but didn,t give me my ear phone....so i m very disappointed .....plz tell me what can i do....dealer told that ur late for complaint so i send you mail. you are therefor requested to have justice with me i shall be very thankful to you for this.....ADRASH SHARMA,...MY PHONE NO-[protected] ,BILL NO.-7412,MODEL NO.-SAMSUNG GALAXY Y -GT-S5360,IMEI NO.-358894/04/692778/0 ...purchase from-vipul electronic,rampur bushahr,distt-shimla,h.p.-172001, ph no.-[protected]....i m also from rampur bushahr,distt- shimla. H.P.-172001...please take some action...thanks again....u make my valentine HAPPY.

dear aitel,
i am filkhan i lost my mobile today my emi no : [protected] am my mobile no s [protected] , its airtel mobile no so pls track my mobile or the cell no my mobile samsung wave 2 gt-s8530 . and intemate to me my other cell no is [protected]