Samsung India Complaints & Reviews

I am facing a problem Samsung and the Dealer(Adishwar Electronics, Kharkhana, Secunderabad) together. We have Brought a Samsung LED TV on 23rd October 2011 with which we should be getting a Samsung Blu-ray DVD free. We did not get the blu-ray DVD till date. I had contacted the dealer every month and everytime he says that they did not get it from Samsung. Then, i contacted samsung customer care and told my problems. The Sales manager had a conference call with me and a dealer and said that they are importing it from Korea in the month of January and will be available to me in January end or February 1st Week of 2012. When i contacted the dealer yesterday, he told me that since samsung has not sent it i will replace it with Phillips Blu-Ray DVD Player which has lower features.(Why should i compromise on product?). I had also contacted the Samsung customer care on this issue today. The floor Supervisor told me she will be contacting me in half an hour and its 4 hours and no reply at all. I again called the Customer care and now was transferred to another lady called Devi and have got no result. When ever i contact the customer care they ask me only one question "What is the problem?" and i need to explain my problem how many ever times they ask and still not get the solutions till now.

Dear Sir,
This is for your attention that I had bought a Samsung Galaxy GT-19003 on 22 nd Aug. from The Mobile Store Ltd. Galeris Complex DLF phase IV Gurgaon .Invoice No. 13881/3747791 . I was facing problem from the very begning that the phone was hanging repeteatedly and call drop. I went back to the shop and complained and they rectified the problem by downloading the applications again without guiding me to go to the service station. I kept encountering the problem .
Finally in January end I went to the service station ( Jai Sai Ram Electronic Services .Shop No. 9 Furniture Market N -Block Gurgaon) with the problem. I got my phone back around 3 rd. Feb. For a few days the phone was working but again on 9 th the same problem started . I went back to the service station and gave the phone .I got back the phone on 13 th Feb . After 3-4 days I started facing a new problem and that was that whenever I received an incoming call the screen would go black and I could not receive the call. I had to wait for the call to get disconected and then wait for some time to know about the missed call . I went back to the service station again around 17 th Feb and got back the phone on 20 th. I spoke to the Suoervisor Mr. Raju about the perststing problem. After that I called the shop in Galleria Complex for an alernative. I told them that my phone is on warranty so what do I do about it. Thay informed me that I cant get a replacement as it is on WARRANTY only. Which was really disheartining I asked the supervisor MR. Raju that how many times do I have to get my phone repaired .He told me that he will try ones more then only he can talk to his seniors. Like a goog citizen I took him on his word and took my phone on 27 th with a hope that I will never have to face any poblem again. But to my bad luck the same problem arised on 6 th March. I got very upset and went back to the servisc station. I met the senior person mr. Ashwimi Sharma and showed him the problem. I asked them th call on my phone from threir own phone in the service centre. They all saw the problem and assured me that this was the last time and they will certainly do something about it.I got my phone back but again the same problem of the screen going blank and the call drop persisted. I went back to the service station on 16 th March after speaking to Mr. Ashwini Sharma.
Now the problem is that the service center is accepting the problem. I have bought an expensive phone for my convience and half the month it is at the service centre for repairs.Ethicaly the phone should be replaced. I have undergone a lot of inconvience and mental presuure. I had spoken toi the service centre for a replcement and now they are accusing me that I want a replacement for my phone. I had never asked for the replacement for the first three visits.But when the problem persisted and the inconvience borne by me I want strict action to be taken as soon as possible.

Neelu Malhotra
[protected]

the handset provided are having voice clarity issues, pertaining to echo, distortion in good network conditions..

the service provider sims tested in nokia handsets no issues found....


request to address the matter urgently...........

I purchased samsung Galaxy Pro II six months ago. The ringer of phone through which mobile handsets rings on incoming calls gets dead unexpectedly three months ago (I.e. after 3 months of purchase of phone). I visited samsung service center located in faridabad, sector 16, near ICICI bank, but they asked to leave handset with them for week. Due to non-availability of spare handset with me i asked them to call the part & i will visit again after one week, After one week, again they didnt have any idea whether they have called that part or not. Again they asked me to submit my handset. Then, i visited another service center (new one), which is at Ajronda Chowk Faridabad, and asked for ringer, They also asked me to leave the handset with them. Again i asked them to call item and i will visit them after week. They responded positively. After, week on another visit they didnt have any idea about call. They again took copy of bill from me. and told me that they will intimate me on availability. Its been 1.5 month i don't have any intimation from them.

Because i am a student and pursuing training as well. I don't have much time to invest in this things.I am feeling like handicap who has invested his saving in buying much expensive phone. and due to poor after sale service i don't have any option to go for.I think my warranty period get expired in this thing. I have almost wasted my 11,000 Rupee in poor handset with battery backup.

Please look into the greivance.I have put my level but unable to get satisfactory service of Samsung.

Regards,
Chandan Bhatia
Consumer
(+91-[protected])

I had purchased Samsung Galaxy S2 on 4/3/2012 and I am extremely unhappy with the product as well as the service.
Following are the issues with the phone.. and each day new issue arises so the list is un ending:
1)Heating up of the phone
2)Low battery. get discharged every 2 hours with minimal usuage
3) Phone hangs up while operation
4)At times incoming and outgoing calls there is no voice.(phone goes blank).
5)If in vibration mode.sometimes doesnt stop vibrating untill battery is removed.
6)Sometimes all activities on phone comes to a standstill untill the battery is removed and phone restarted.
Pathetic experiance.
Shopkeeper promised 1 month replacement warranty on time of purchase, but now does not acknowledge it at all. Says will repair it.
But why should I get my brand new phone repaired very first week of purchase. that too of 30000 rupees.

Very Very unhappy. Will never trust Samsung hence forth and never recommend it to others.

-Prachi Thapar
[protected]@gmail.com

sir i purchased samsumg gakaxy note for rs 32k and the sound was not proper and next day of of my purchase i wrote and made a complain.i wasted lot of my time energy and money on making std calls for making a complain.as very next day of purchase i never wanted to go to service centre and get the piece repaired.
Sir i dont understand how they can play with the word warranty.this means that a customer will get a defective piece and next day he has to run to service centre and get the piece repaired.sir this warrany period should start atleast after 60 days from the date of purchase other wise customer feels cheated when next day of the purchase he or she has to go to swrvice and get piece repaired.
I wasted my lot of time energy and money and after that i got a new piece..now this piece is good but to my surprise when i removed the plastic from the sides the phone has two big dents.now pls tell me what shoul l do.even after paying huge i should take a piece which has got dents.it is my badluck or i have been targeted.sir i want help

Dear Concerned,



This has reference to Refrigerator I have purchased on 14th March
2011 bearing Sr. No. 06054ZAZ606804F, Model RA19BP 7S from one of your
distributor, M/s Shri Vaibhav Electronics based at Shalimar Garden,
Extn. – II, I have been facing the problem of Wrong fitting of Freezer
Compartment Door, because of wrong fitting it has got damaged and this
has brought in to the notice of your service engineer in Aug &
November 23rd 2011, I have incurred the loss of the charge of Broken
Compartment / Assembly Cover- Part No. DA[protected]A, within one month
this problem arises again and same has been brought into the notice to
the customer care department in the month of December 2011 and again
one of the engineer has visited us for attending the complaint and he
has confirmed that this problem is arising again & again due to the
faulty lock fitting of the Freezer Compartment Door, I have been
regular in touch with your customer care department since January
2012, but my complaint has not been resolved till date, every time
your engineer is conveying the message to me over the phone to attend
the complaint for this fault and demands the repair charges. Pls find
aatt. file of brocken assembliy cover.



And apart from the above, I have tried my level best to speak to
Service Manager in your Customer Care / Service Department but he is
giving any response back, I don’t think being an MNC this is the work
culture in your organization.



When this Refrigerator is in Warranty then why should I bear the loss
again & again for the manufacturing defect, I need the solution to
this problem or else I have to go to the consumer Forum / Court.

Regards
Rajendra Upreti

Dear Samsung Team,

With reference to the trailing mail. One of your technician/Engineer
visited our address and replaced the dammaged part which has been
done earlier also but it happened again due to wrong assembly of the
model. Now I have been asked for replacement of the whole fridge coz
it will happen again for sure.
Now I am just asking you that if the same will happen again who will
take the responsibility of your fault?????

Your organisation/Company/Brand is harashing for none of our faults.
Samsung is very reputed brand and this is all nonsense if the same
problem will arise again that will be non tollarable .If I have paid
the amount for the product why fault will be tollarable. I want the
product to be replaced tottaly with the new one. Otherwise I will have
go ahead and take legal action against the complaint.

If Not then assure us in writing dat this will not happen again in
future and this time repairing has been done correctlly and same
fault will not raise furtuer.
Your service team responce very bad & call centre not perfacly answerable.
Iam surpriced to your service team suddenly go to my home & change
without information.Why???????????.

Regards,
Rajendra upreti

Dear Sir,
I have purchased a Samsung washing machine model No WF8508NMW8/ XTL on 23/07/2011, Invoice No OM 1293, S.C Shah & Co P Ltd , OMR , Chennai ). And after facing the problem of Errar display of 5D and dryer not working properly I have made several phone calls and mail ( Dated 3rd January 2012 ) to call centre, finally service personnel visited the machine and recalled the machine on 16th Feb 2012 at 7.30 PM, and sent back the machine on 19th Feb 2012 at 7.30 PM without solving the problem.
The person who came during delivery has not said any thing regarding repair, we feel that the company ( Samsung ) has bluffed us by delivering the machine without repairing ( solving the problem ).
The problem is that it is displaying error indication of 5D and stopping suddenly during drier mode and making more noise , and we feel that machine is running with difficulty, after all so much of affords still the problem of the machine is not solved.
I have sent a mail again on 19th Feb 2012 but no one turned to solve the problem, again called the call centre on 16th March 2012 ( Ref : [protected])and sent a mail also.
With all the above facts I am here with requesting you for justice.

M.Chakradhar
G1, Oak tree apartments,
OMR, Kazhipathur,
Chennai – 603103.
Mobile : [protected]

I bought a Samsung Wave 525 on May, 2011. The handset showed problems just after 2 weeks from the time of purchase. I visited the service centre and got the problem resolved. After few weeks another problem emerged. the handset gets hanged frequently and stops responding. Every time i have to restart the phone to resume to the normal condition. I did visit the service centre in Jayanagar 4th Block, Bangalore for the same problem for atleast 3 times but still the problem is not resolved.I have wasted a lot of time,money and effort for this phone.
I hope someone will surely address to this problem.


Thanking you,


Sajib Ghosh

dear sir

i have given my hard disk on aug.2011,after 3months i got the hard disk from customer care centre,,after3months hard disk was not detected(same problem).then i have given my hard disk on feb-2012,still we are not recieved my hard disk,every day customer care peoplle saying,after three days you call me.every three days the same replay.

srinivas rao.
[protected]

My Moile GT B 7722 camera LED starts blinking while all calls & sms like signal indicator and continue blinking through out the call making nuisance.. please solve this software error online my mail id [protected]@gmail.com..

sir i have buy samsung gt e2152 mobile phone....its specifications tells that it have gprs and edge facility ......so it must support for connecting internet to pc by phones modem........but it doenot support it..i have also tried many times by connecting by bluetooth dial up networking but it tells authentication fails...and when i asked samsung customer support they just answered nothing and told sorry ,the phone cannot be connected.........by this way samsung cheated their customer.....so i kindly request to give any solution for this problem.

on 7/1/2012 i bought samsung galaxy s2 from poorvika mobiles (tirupur) when i cam to chennai and opened the box it was not i9100 it was i9100g!
i9100g has low processor !bad gpu!.i spent 30800rs for this phone !in box its given as i9100 and the hanset inside it it i9100g!i feel cheated !then i complained to samsung india they said they would replace my mobile with i9100 with in 10 days !its more than a month they dint call or respond to my 15+ emails!the phone has lots of software glitches too! plz help!

sir / madam,

i am residing in chennai and bought a samsung monitor before 1 yr. from the day 1 i am facing probs with board and panel. till date i have replaced my panel 4 times and board 2 times. the product is totally waste .

before 25 days they took my monitor to the service center and til now i have'nt received any response from the center. when i call and ask they say me to wait for 5 more days or i will send a technician to ur home to check with the prob. but what is the use of them sending technicians to home without my monitor.?
the service center is located in thiruvallur " meenakshi electricals"
the most worst service centers i have ever seen
in future if you are going to buy this monitor i am sure u will need for ervice often and no value for money...
so THINK..
thank u

dear sir,

it is painfull to describe you that I have been using samsung mobile for last 5(five) yrs. of late I have used samsung s3500 handset, due to display problem 2 months ago I have gone to the service care of samsung 3 times(Authorization to Mr. Paresh Das, counter -Akash Electronics, Chaitanyapur, Haldia, Purba Medinipur). There I have faced a bad & untolerable behaviour of esc engineer named Rabindranath singha. not only me, my few closed friends & relatives also dishonoured by the said engineer. Esc incharge Mr. S Biswas did not pay any attention with this cup of tea as he have been so most irregular within ESC that most of the consumer have to get back their HHP from the above said samsung care without any satisfaction.

thanking you

Mr. Partha Roy

Dear Concern,

Here is my Detail experience which I faced after buying Samsung Mobile Galaxy S2.
Purchased Detail:
Spice Retail Ltd. (Address :- D-60, Main Vikas Marg, Lakshmi Nagar, New Delhi )
Mobile detail:-
SAMSUNG GALAXY S2
MODEL NAME – GT – I9100G
SERIAL NO. - [protected]
Service Center Detail:-
Vaishnavi Services ( Address- A-1, Acharya Niketan, Mayur Vihar Phase-1, ND-91)
I purchased mobile on 5 Feb. 2012. After 2 to 4 days I found its frequently hanging problem.
Then on 20 Feb. 2012 I personally visit to above mentioned service center and ask for DOA letter but they denied after listening my entire problem having with my mobile. Then I complained to customer care of Samsung they provided me the manager no. but when I called on that no. she is not available in office, I believe she was in her home not answered my question properly. She told me you have handover you’re mobile to service center and when we found there is some serious problem then only we will take some other action. Before this I think there is at least 30 days money back guaranty.
First I submitted my mobile to above mentioned service center on 29 Feb. 2012 and I received my mobile on same day they only updated my software. He takes 6 hrs in total. One more thing I found on that day one of the employee with his baby child in service center and all are engaged with that child, I am thinking that this is office or home so disgusting.
After receiving my mobile there is another problem starts its start hanging and rebooting frequently. They only know how to update software, nothing else.
Secondly again I submitted my mobile to above mentioned service center on 7 Feb. 2012, and he promised to give back my mobile on 9 Feb. 2012 but didn’t keep his word he replied on that day you come tomorrow at evening, but again he declined.
Today on 11 Feb. 2012 I personally went to above mentioned service center at 10:30 am but its closed, on his complain letter there is mentioned on the top (Timing 10:00 am to 6; 00 pm Monday close), I also called on the given no. ([protected])of service center but at time they switched off their mobile and tried another no. but no one responding, I wait half an hour 10:30 to 11:00 am, but no one come, then I come back to my home. I want to know one more thing they written there open timing 10 to 6 pm, today he is late I don’t know how much time they will take to open the shop, I just want to know they will extend their closing time.(to complete their actual 8 hr. working day)… I need answer for this also….why we are hampering our time.
Regarding this behavior I complained on customer care no., but they told the concerned person is not here right now we will arrange a call back for you.
I don’t know why I purchase mobile worth Rs. 30000, to keep my mobile at service center or taking services regularly from service without getting final resolution.
I don’t have so much time to keep visiting mobile service center.
I want my money back or provide me another new handset with DOA letter.

sir,
i have a problem in my cell..my cell no. is samsung galaxy pop gt-s5570
i have purchased this phone on the date 8feb2012
form the shop :-
deep radios
add:347,sadar bazar jhansi (u.p.)
invoice no.:11583
ph:[protected],[protected]
Company VAT TIN no.:[protected]

mobile detail
S5570 SAMSUNG GSM
MOBILE
IMEI NO:[protected]
S/no.:RGTB908431M
BATTERY NO:AA1B927NS4B
CHARGER NO:SC2B913HS7E

when i m using a phone whenever i touches the anywhere there is a spots come middle in a screen...when i told about to the samsung service center to the jhansi...they told me there is a manufacturing problem...
i wanted to replace my phone due to this problem..
A.S.M.:mr. anubhav....told me that.we cant repalce your phone can you please tell me the reason...i have a problem in my display..on of the service center employee told me that there is a manufacturing problem i want to reaplace my phone...i have only 1 month..completed taking this phone...
please replace my phone as soon as possible

regards
shivam shrivas
add:M.A. 507 B RANI LAXMI NAGAR RAILWAY COLONY JAHNSI (U.P.)
mob:[protected],[protected],[protected]

Sir i have submited my complaint against samsung galaxy s plus i9001 on 8 march . yesterday i got a cal from service centre stated that we cant refund your money i[censored] want give your mobile for repair . last time when i showed my mobile in the service centre gandhipuram coimbatore to manager ( Mr rajendran prasad ) he told your mobile is having hardware problem that cannot be repaired, according to samsung company rules if mobile is having defect in hardware we wil provide refund , but now he is changing his words. sir they trying to fool us. this is the worst product i have seen , they are providing defected product to customer , because no new mobile wil show battery charge , auto shut off , camera ( black display) within 10 days of purchase, such a big company but they are making customer fool by providing defected products.

i have purchased a samsung mobile E2232 in sangeetha mobile store with mobile insurance for 1year and have lost my mobile when was walking on roadside it was fallen from my pocket and now they are asking me to provide letter from police station saying that the mobile was theft or stolen which could not happen and given from police department it cannot be given mentioning that it was theft in letter they said it is not at all possible ..sangeetha mobile store, dilsukhnagar what we cannot get they are asking those documents to be produced , to get mobile insurance , unnecessarily they are giving mobile insurance while purchasing new mobile handset and creating an expectation that the customer will get insurance of lost mobile and also they are wasting customer valuable time which is of no use to get insurance and i have mobile insurance now but am not getting insurance of my lost mobile.my mail id is [protected]@live.com and my contact number is [protected]

Dear Sir, i recently bought Samsung Galaxy Note Mobile Billed On 11 jan 2012.(Rs.31500/-) after 4-5 days it starts to do HANG, Auto Restart, Network Fading, and a one more Major fault LCD DISPLAY PIXEL FAULT, i went to the service center and talk about these faults, and request for Replacing the handset, but they denied it and they opened it and replaced the LCD (i dont know they replaced or repaired) but they leave the screw driver mark on back and bottom of mobile. after 3-4 days mobile again starts the problems like network fading,auto restarting,wrong battery info etc..i went again service center and they said about software issue,i leave the phone in service center and they cal me after approx 10 days to receive the mobile then i went and i recieve but after 1 days it again gives the problem..service center manager and area manager are not giving the right response to replace,,they are not trying to solve the problem with replacement.. and i m totally un satisfied with their service .please help me bcoz this is not a cheep mobile which could i ignore ..please Help..yours faith fully:- Baljinder singh,resident of 163,Ashok nagar, Nandan Pur Road,Maqsudan,Jalandhar,PB Contact No-[protected],[protected], email: [protected]@gmail.com ....Office: Babbu wood works,Nagra Road, Opp Police station,Maqsudan, Jalandhar, PB