Samsung India Complaints & Reviews

Dear Concern,

Here is my Detail experience which I faced after buying Samsung Mobile Galaxy S2.
Purchased Detail:
Spice Retail Ltd. (Address :- D-60, Main Vikas Marg, Lakshmi Nagar, New Delhi )
Mobile detail:-
SAMSUNG GALAXY S2
MODEL NAME – GT – I9100G
SERIAL NO. - [protected]
Service Center Detail:-
Vaishnavi Services ( Address- A-1, Acharya Niketan, Mayur Vihar Phase-1, ND-91)
I purchased mobile on 5 Feb. 2012. After 2 to 4 days I found its frequently hanging problem.
Then on 20 Feb. 2012 I personally visit to above mentioned service center and ask for DOA letter but they denied after listening my entire problem having with my mobile. Then I complained to customer care of Samsung they provided me the manager no. but when I called on that no. she is not available in office, I believe she was in her home not answered my question properly. She told me you have handover you’re mobile to service center and when we found there is some serious problem then only we will take some other action. Before this I think there is at least 30 days money back guaranty.
First I submitted my mobile to above mentioned service center on 29 Feb. 2012 and I received my mobile on same day they only updated my software. He takes 6 hrs in total. One more thing I found on that day one of the employee with his baby child in service center and all are engaged with that child, I am thinking that this is office or home so disgusting.
After receiving my mobile there is another problem starts its start hanging and rebooting frequently. They only know how to update software, nothing else.
Secondly again I submitted my mobile to above mentioned service center on 7 Feb. 2012, and he promised to give back my mobile on 9 Feb. 2012 but didn’t keep his word he replied on that day you come tomorrow at evening, but again he declined.
Today on 11 Feb. 2012 I personally went to above mentioned service center at 10:30 am but its closed, on his complain letter there is mentioned on the top (Timing 10:00 am to 6; 00 pm Monday close), I also called on the given no. ([protected])of service center but at time they switched off their mobile and tried another no. but no one responding, I wait half an hour 10:30 to 11:00 am, but no one come, then I come back to my home. I want to know one more thing they written there open timing 10 to 6 pm, today he is late I don’t know how much time they will take to open the shop, I just want to know they will extend their closing time.(to complete their actual 8 hr. working day)… I need answer for this also….why we are hampering our time.
Regarding this behavior I complained on customer care no., but they told the concerned person is not here right now we will arrange a call back for you.
I don’t know why I purchase mobile worth Rs. 30000, to keep my mobile at service center or taking services regularly from service without getting final resolution.
I don’t have so much time to keep visiting mobile service center.
I want my money back or provide me another new handset with DOA letter.

sir,
i have a problem in my cell..my cell no. is samsung galaxy pop gt-s5570
i have purchased this phone on the date 8feb2012
form the shop :-
deep radios
add:347,sadar bazar jhansi (u.p.)
invoice no.:11583
ph:[protected],[protected]
Company VAT TIN no.:[protected]

mobile detail
S5570 SAMSUNG GSM
MOBILE
IMEI NO:[protected]
S/no.:RGTB908431M
BATTERY NO:AA1B927NS4B
CHARGER NO:SC2B913HS7E

when i m using a phone whenever i touches the anywhere there is a spots come middle in a screen...when i told about to the samsung service center to the jhansi...they told me there is a manufacturing problem...
i wanted to replace my phone due to this problem..
A.S.M.:mr. anubhav....told me that.we cant repalce your phone can you please tell me the reason...i have a problem in my display..on of the service center employee told me that there is a manufacturing problem i want to reaplace my phone...i have only 1 month..completed taking this phone...
please replace my phone as soon as possible

regards
shivam shrivas
add:M.A. 507 B RANI LAXMI NAGAR RAILWAY COLONY JAHNSI (U.P.)
mob:[protected],[protected],[protected]

Sir i have submited my complaint against samsung galaxy s plus i9001 on 8 march . yesterday i got a cal from service centre stated that we cant refund your money i[censored] want give your mobile for repair . last time when i showed my mobile in the service centre gandhipuram coimbatore to manager ( Mr rajendran prasad ) he told your mobile is having hardware problem that cannot be repaired, according to samsung company rules if mobile is having defect in hardware we wil provide refund , but now he is changing his words. sir they trying to fool us. this is the worst product i have seen , they are providing defected product to customer , because no new mobile wil show battery charge , auto shut off , camera ( black display) within 10 days of purchase, such a big company but they are making customer fool by providing defected products.

i have purchased a samsung mobile E2232 in sangeetha mobile store with mobile insurance for 1year and have lost my mobile when was walking on roadside it was fallen from my pocket and now they are asking me to provide letter from police station saying that the mobile was theft or stolen which could not happen and given from police department it cannot be given mentioning that it was theft in letter they said it is not at all possible ..sangeetha mobile store, dilsukhnagar what we cannot get they are asking those documents to be produced , to get mobile insurance , unnecessarily they are giving mobile insurance while purchasing new mobile handset and creating an expectation that the customer will get insurance of lost mobile and also they are wasting customer valuable time which is of no use to get insurance and i have mobile insurance now but am not getting insurance of my lost mobile.my mail id is [protected]@live.com and my contact number is [protected]

Dear Sir, i recently bought Samsung Galaxy Note Mobile Billed On 11 jan 2012.(Rs.31500/-) after 4-5 days it starts to do HANG, Auto Restart, Network Fading, and a one more Major fault LCD DISPLAY PIXEL FAULT, i went to the service center and talk about these faults, and request for Replacing the handset, but they denied it and they opened it and replaced the LCD (i dont know they replaced or repaired) but they leave the screw driver mark on back and bottom of mobile. after 3-4 days mobile again starts the problems like network fading,auto restarting,wrong battery info etc..i went again service center and they said about software issue,i leave the phone in service center and they cal me after approx 10 days to receive the mobile then i went and i recieve but after 1 days it again gives the problem..service center manager and area manager are not giving the right response to replace,,they are not trying to solve the problem with replacement.. and i m totally un satisfied with their service .please help me bcoz this is not a cheep mobile which could i ignore ..please Help..yours faith fully:- Baljinder singh,resident of 163,Ashok nagar, Nandan Pur Road,Maqsudan,Jalandhar,PB Contact No-[protected],[protected], email: [protected]@gmail.com ....Office: Babbu wood works,Nagra Road, Opp Police station,Maqsudan, Jalandhar, PB

Hi,

I had bought samsung wave phone for 18k sometime back for Rs. 18,000. Now the problem with this phone is that it required bada 2.0(a new update which is not available on my wave 1) to run even the basic apps. Most of the apps on the app store now require bada 2.0 and they dont run on my phone. Even google maps refuses to connect on my phone. I cant use simple chatting apps such as chat on which is even available for 4k phones such as champ. I believe samsung has duped the customers and intentionally not providing the update so that their wave 3 sells well. I seriously hate samsung for this. I am waiting for bada 2.0 update since like 5 months and samsungs refuses to comment on when will they provide an update for my phone. Samsung should be booked for this act. Please help.

Sir, I lost my SAMSUNG C 6712 STAR II DUOS (NOBLE BLACK) mobile on[protected],through pick pocketing
and,i registered a complaint on L.B.NAGAR police station, HYDERABAD.During the time of mobile
Purchase they said that with in 15 days you will get Mobile Insurance upto 80-90%.I lost my mobile
with in ten days from the purchase date.
One month had passed,still i did'nt get my claim.I request you to consider my complaint and please
ensure that i could get my claim.
I submitted all documents for claiming insurance to ALEgION Insurance Broking Limited,
Regd. Off. New No. 7C,
Perumal koil Street,
Nerkundram, Chennai 600 107.
i am attaching all the details of the mobile
phone too*
*Name: B.karthik reddy *
*Address: S/O-B.Parvathreddy,plot no:95 sri venkateshwara colony,hasthinapuram
hyderabad,Andhra Pradesh,India,500079
*Phone Model:6712 STAR II DUOS*
*Make :SAMSUNG*
*Email for communication : aditi.[protected]@gmail.com *
*Missed date :[protected]*
*IMEI no: [protected]*
*Invoice no:P.H.DG/248*
*Invoice date:21/jan/2012*

I have registered complaint (Request #[protected]) to do general service like A/C cooling not coming properly,etc.,. No one is abiding to their promise that Engineer will call.
I need to do lot of follow up on this & I am litterly tired of their call. Realizing why I bought Samsung product & I feel I made a big mistake.

We ordered a 2 Printer Toner MLT-D105S/XA for Samsung ML 2525 Printer Last Feb. 3 and is supposed to be
delivered in seven days but we have not received the merchandise for $47.38 for the two toner.

Dear Patrons,

I would like to start with "DON'T BUY SAMSUNG PHONES NO MORE" not because their product is not good, but because their after sales service sucks. Their service centers are the sickest of all and your grievances will never be addressed, they will just make you run about to their center 101 times giving lousy reasons until the warranty period of 1 year is over and then there is you with the faulty handset in your hand which you can neither use nor sell it to anybody or even throw for that matter coz you have paid big sums of money to buy these smart phones. One such service center is the SAMSUNG INDIA ELECTRONICS LTD. authorized service center "Cell Solution" located in Domlur Layout, on Old Airport Road, Bangalore, whose manager is not as smart as their smart phones, a dumb-headed lady, Kanchana, who doesn't know what is what of cell phones or at least is aware of the operating system of that phone, the only thing she keeps saying is "software update madidhivi, nim phone eega sari idhe" (we have updated the software and everything seems fine on your phone now). I have gone up and down to their center with my faulty phone more than 5 times over a period of 6-8 months, which has to be replaced by Sumsung Electronics, but to no avail until now. I later lodged a complaint with the Samsung Customer Care and they threw me a complaint number, and have not taken any action yet, and also gave me the name and number of that center head Ajit Singh, [protected], who doesn't seem to pick the call at all. The sad part is, there are 3 other smart phones with my folks at home, 2 Galaxy S2s, and a Wave I, and they seem to be working fine and I've got this MANUFACTURING DEFECT PIECE which am not able to do anything with, and my folks are also worried what if they have to visit the Samsung Service Center for any such problems in the future and how will they be treated?? I guess the same way I am being treated, my 16000 down the drain. I am determined to sue Samsung Electronics in the Consumer Court under Consumer Protection Act, 1986; please advise.

With Regards,
-Manjunath
[protected]

Dear Sir,
I have visited the samsung service centre at Sahid Nagar Bhubaneswar ,Odisha on 03.03.2012 Saturday,bill no:- [protected]. My complaint was my phone search navigator was not functioning properly.I was told the software will be updated and was told to take the handset evening .When I went to the service centre at evening and waited for 1 hour.,after that I was told it cannot be done on monday by 11am we will imform you about it. When I called on 12pm i was told the software download is in progress and by 3pm we will let you know..At 4m I rang back again I was told due to new set the software cannot be downloaded and you came and take the handset back and again we will let you know.
Please provide me the solution what to do and how my hand set will work properly.
awaiting for the reply
Yours faithfully
SMRUTI SOURAV DAS
CELLNO:-[protected]

I HAD PURCHASED A LAPTOP/NOTEBOOK ON 28/07/2011 HAVING MODEL NO- RV509- AOC1N & S/N- FZMB93TB600149A BUT THE TOUCH PAD RIGHT SELECTION KEY IS NOT WORKING SINCE LAST 02 MONTHS.

I have purchased a Samsung mobile phone, model no Galaxy s-II i9100 on February 25, 2012 from Spice Retail Limited. Within two days of purchase, the phone has proved to be of immense disappointed and is getting hanged. Specifically, while listening music, out of nowhere the phone starts throwing a harsh sound and automatically the screen turns blank, requiring immediate reboot. Also, while on call, the line automatically gets disconnected and the phone needs immediate restart.

On visit to the vendor (Spice retail), he has requested to obtain a document from samsung service centre for exchange of phone.

It is my sincere request to accept this complaint and please do the needful to enable the vendor (Spice Retail) exchange my phone with any other phone (other than Samsung Galaxy s-II).

Awaiting an early response from your end.

Kind regards,
Rahul

ref( customer complaint registered at samsung-[protected])

I have Samsung 2 door refrigerator which i am using for the last 6 years.Its first complaint came on 1st january 2012 as it stopped working.As per the first diagnosis by the Samsung support team, Compressor had failed and they replaced them.Since then my fridge doesn't work more than 2days.Samsung team is constantly attending the problem, changing parts continuously,and have become most visited person to our house.the refrigerator was taken twice to their service station.it works for just couple of days and deteriorates in function and finally stops.As per the samsung team,they have changed every thing in my refrigerator except the cover.Now also they are continuing to attend the problem

At this juncture i like to share my thought about samsung.Samsung products are really reliable?will they work for just a little over 5 years?30 years back, fridges used to work for more than 20 years.20 years back, it has come down to 10 years.now even less than 10 years?consumers are being cheated nowadays?

I believed that Korean companies were improving over the years and were competing with japanese in their approach towards customer focus.But now i understand i think Samsung philosophy is how to cheat customers effectively and efficiently .Instead of creating a win win situation for customer and supplier , it fallen to a deadly web of cheating and deceit.How better are their corporate team to the thugs in their philosophies?

If any of the responsible member of the team happen to read this mail,hope you can reflect upon some thoughts on this.

sincerely
Riju Abraham

i want to exchange my handset of samsung. model gt-b7722
because it has too much software problem.
its irrited me when i am using it.

Hi,

This is Rajaraman from Chennai. There was a gas leakage on my split AC. i made a complaint and the Samsung service dealer done the service on 15-Oct-2011.when i got the unit back after service, the enclosure got damaged and the service was not done properly. i gave this feedback when i got service feedback call from Samsung. Also the service person told me that this gas filling has 6 months warranty.Now last 3 month we have not used the AC due to winter season. when i switch on now 2 weeks back the gas was fully leaked out and the AC was not cooling at all. Again i made a complaint on 25-Feb-12, the service person came from Samsung and told me that the gas filling to be done again and the previous warranty was only for 3 months not 6 months. I spoke to Samsung customer care, there were also telling the same thing, it has only 3 month warranty and they asked me to contact there service dealer directly for this issue.

how this issue can be resolved.

maine mobile date[protected] ko kharida tha jiska model no samsung GT-S3310 hai usme blouetooth active nahin ho raha tha to maine use under warranty service center .par date[protected] ko dala wahan se jo bill mujhe mila uske details kuch is tarah hain-

{COSTUMER NAME---- DOULAT RAM
Bill No, - [protected]
Model No - samsung GT-S3310(mobile)
WARRANTY STATUS - Full Warranty
SERIAL NO.(CRT/ESM/IMEI) - RW5ZA70090X ([protected])
DEFECT DISCRIPTION - BLUETOOTH NOT ACTIVATED
REPAIR Descr. - S3310DDK }


jab main apna mobile uthane service center par gaya tab mujhse paise maangane lage aur kahne lage ki jo karna hai so kar lo ab main kya karu m to garib ladka hu .
aap logon se nivedan hai ki mera mobile sahi kara k dilwa dain please sir main aap logon ka bada aabhari rahunga mujhse 3000 rupay maang rahe hain aap hi bataiye ki jab wo underwarranty hai to m paisa kyu doon isliye aap logon se request hai ki please mujhe mera mobile dilwa dain m bahut pareshan hu m ek engineering ka student hu.


mera mobile no hai.--- [protected]



service cenyer walon ne apna jo no. diya hai wo hai..---- [protected]

To,
The Manager,
Samsung India Customer Care.
Sub:- Complain regarding pass the wrong information and miss behaviour
Dear Sir/Madam,
Myself Ankit Gupta (+91-[protected]) and my email id [protected]@yahoo.co.in . On 27/02/12 at 8:00 pm i went to Samsung showroom in Chandigarh ( The Electroage, SCO 363, Sec 35-B). There was two guy working in the showroom (Mr. Rajesh & Mr. Jatin) i have decided to purchase LCD 22” model no. LA22D400 which have USB(audio and picture) feature. but mr. Jatin said that we don’t have this model. And he suggested me to purchase LCD 22” model no. LA22D404 which have USB(audio, video and picture) this feature. And Mr. Jatin told me that both price are same so better to purchase this one(LA22D404). Bzo i want all these feature. But i don’t like the model(LA22d404) bzo i like the model(LA22D400). Only bzo of Mr.jatin suggested me so i purchased LCD 22” LA22D404. When the persom come from the Samsung for installation that time they told me that sir this model don’t have USB video feature and that same time i called up Mr. Rajesh (+91-[protected]) He said we have passed the wrong information regarding the product and he said that if you want USB(Audio, picture & video) all these features then you have to pay more 1000 rupees. I told them this is very wrong how you passing the wrong information to the customer after he used very wrong word “jo tv diya hai usei ko dekh lo” And he cut the phone. This is totally unacceptable from the Samsung employees bzo i am using so many products of Samsung and before i like Samsung but now i hate Samsung company. So either you will do something or i would go to consumer forum.
Regards,
Ankit Gupta
[protected], Lecturer at Rayat-Bahra group of Collages.

Hi
I had purchased a semi automatic washing machine from Samsung in June 2007. At present, the dryer stopped working which was attended to by a service engineer from Samsung Service Franchisee. He informed us that the dryer lid is broken and we have to replace with new lid. After one week, we were informed that the lid is not available anywhere in India as Samsung has stopped manufacturign this model. Instead, they offerred to give me a refund after depreciation provided I give them the original invoice.

As the washing machine is out of warranty, I saw no reason to keep the original bill safely and could not find it at my house. But all the details are entered in Samsung product registration at the time of purchase by me. Still they are insisting on original bill. Is it my mistake that they have phased out the model without keeping any spares. Is this the reason why we buy samsung machines.

I request you to forward my complaint to Samsung so that they can give me the lid or the refund.
My complaint number is [protected].
Thanks and regards
Pavan Kumar
[protected]

Hi,

i bought SAMSUNG WAVE 525 just 3 months ago and started facing problems in it ! Some time my mobile get switch off automatically and time gets change and run 1 hr Faster then the real time disgusting ! Went to service center but utterly don't know how they give up service offer to a third party who don't even offer a quality service waiting for a long time and no one was available for address me !

Some one please advice what can be done !