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Samsung India Complaints & Reviews

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Updated: Nov 7, 2025
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S
sushilkumar9450
from Jaipur, Rajasthan
Jan 18, 2012
Resolved
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Resolved

Address: Aligarh, Uttar Pradesh

Dear Sir,

I purchesed a Samsung LCD Monitor B2030 S/n.0012HPGB104807 which manufactured january 2011. the monitor have showing a after 10 month.I sent complant to retailor or dealor but they have no response then I sent my complant to you. Pl. take N.a................ Sushil Kumar Dwivedi.................. Election Office (Police) Disst.Aligarh
Aug 13, 2020
Complaint marked as Resolved 

Samsung — Defective LCD Monitor

I happened to purchase 2 months before a Samsung LCD Moniter Synchmaster 2033 (20 inches) within a fortnight problems started with it as it used to display no cable connected even if everything was fine. I called up service center and they said they will replace the defective part, it has been a month till no response from them, I am really fed up and realise made a mistake by selecting Samsung, in addition it has caused me a lot of mental agoney of having to call up and wait for favourable response.

Please suggest what do I need to do, I have few records of the chat I had with their customer service staff.

Regards,
Pavan
[protected]
Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .


Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Dear customer
Greetings of the day !!

Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority



Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
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    K
    kanil ranjith
    from Lucknow, Uttar Pradesh
    Jan 17, 2012
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    Address: South Delhi, Delhi

    sir, i got samsung galaxy r on 9 th dec.it is not getting on after 20 days. when i contacted service centre, they are not replacing the mobile. the problem is entirely of faulty mobile set. is there any way to get replacement, plz adv
    Dear customer

    Thank you for writing and sharing your concern with us

    In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



    Thanking and assuring you for best services always.


    Customer Satisfaction Team
    Samsung India Electronics Pvt. Ltd.
    Email:- akhilesh.[protected]@partner.samsung.com
    SAMSUNG GALAXY R
    this is Dr.kanil ranjith (mobile no. [protected], email id- kanil.[protected]@gmail.com)
    My 1 month old galaxy R mobile has got a serious hardware problem and is not even getting switched on for past 2 days.
    I went to samsung service centre at Nerhu place delhi.The chief executive, Mr.Amresh Chaudhary, there was so rude and
    kept repeating the same point that no replacement shall be made.I didn't expect such a rude behaviour after pushing a defective
    handset to a customer.If its an internal policy to provide replacement only for 4 days from date of purchase, do you drive us the thought
    that your products are worthy for just 4 days.Why cant SAMSUNG accept its manufacturing defect and provide a replacement?I feel really
    CHEATED..IF THIS IS THE FATE FOR US, WHAT ABOUT AN UNREAD PERSON!!!
    I have a Samsung Galaxy R set it also had some problems from the very starting It gets restarted on its own... it is just 6 months old.. but earlier the occurring of the restarts was less which has now gradually increased

    Please let me know the replacement policy

    Expecting a reply

    Ankur Gupta
    [protected]
    ankur.gupta.[protected]@gmail.com
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      R
      R Giridharan
      Jan 16, 2012
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu

      I have bought a new Samsung Tv during March 2011 from Singapore (Musthafa stores).
      During the time of purchase they have not provided me any international warranty.

      Presently I have a problem with the set that the display is having
      Ghost image (as per samsung technician).
      Since Musthafa denied international warranty during the time of
      purchase itself I am not able to claim warranty here.

      Pleasefind below the TV details.

      Model LA32C450EIMXXS
      Serial no NECK3MLZB00683J
      Version SQ02
      Complaint GHOST IMAGE
      Date of purchase March 2011

      The parts suggested by local Samsung technician is one of the following
      Display board.

      BN07 - 00807A
      BN07-00819A

      Please help me to get my Tv alright with in warranty. My contact details
      4E Kumaran nagar
      2nd cross street Chinmayanagar
      Chennai 92
      Ph[protected]
      Aug 13, 2020
      Complaint marked as Resolved 
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        K
        kiran r v
        from Erode, Tamil Nadu
        Jan 16, 2012
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        Address: Tumkur, Karnataka

        Respected sir as i switch on my computer all my ups ,sound system everything get automatically but my monitor takes nearly half an hour to on
        it has ruiened my career during my exams it gave very problem to me as jan 16 2012 my warranty ends up so please REFUND our money or REPLACE a good product hope u gave a responsible reply .kiran R.V

        Samsung Electronics — Samsung LCD not working

        Hello,

        We purchased a samsung 26 Inch LCD in the month of October 2010.We hardly used the LCD as we were travelling,but when we powered on the LCD in the month of January 2011 ,Display is not at all working.

        I called up the call centre and raised a service ticket [protected] on January 14th.Service enginer came home on Jan 17th and checked the LCD and said that the Display needs to be changed. from then on I have no idea about what is happening on this case and struggling to get any information from contact centre.

        I have called up the Contact centre atleast 10 times during the week and have not recieved any help from the authorities there.I tried to escalate the case within the centre by wanting to speak to a supervisor,but the supervisors never come on line either they are too busy or in a meeting.Each time I have called the contact centre I have been assured that the Supervisor call me back in two hours ,but have not recieved any call.

        At once I was able to get hold of the supervisor with great difficulty,I was put on hold for 12 minutes.This was on thursday Jan 20th and he assured me that I would recieve a call same day in the evening and the LCD would be replaced or a refund would be provided.Till now I have no clue about the replacement or a refund or the replacement of the faulty part.

        The entire experience in the contact centre has been frustrating.I as a consumer have made a wrong choice of buying a samsung LCD.there is absolutely no concern from the contact centre to serve a customer.I have been living without a TV for 10 days now for no fault of mine.It is very disgusting to recieve no response from the contact centre for so long.It has been a night mare with the contact centre.
        Dear Kiran,

        Thank you for becoming a patron of Samsung product and writing to us

        We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

        Thanking and assuring you for best services always.

        customer Satisfaction
        akhilesh.[protected]@partner.samsung.com
        Dear customer

        Thank you for writing and sharing your concern with us

        In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



        Thanking and assuring you for best services always.


        Customer Satisfaction Team
        Samsung India Electronics Pvt. Ltd.
        Email:- akhilesh.[protected]@partner.samsung.com
        Dear customer

        Greetings of the day!
        Kindly reach on the below given address and provide your contact Detail .
        We would take care of your complaint and will resolve on priority
        Thanking and assuring you for best services always.

        Customer Satisfaction Team
        Samsung India Electronics Pvt. Ltd.
        Email:- akhilesh.[protected]@partner.samsung.com
        Phone: [protected]
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          V
          vinodpatidar
          from Indore, Madhya Pradesh
          Jan 16, 2012
          Resolved
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          Resolved

          Address: Dhar, Madhya Pradesh

          SIR MERI SAMSUNG TV MAIN KAI DINO SE KHARABI AA RAHI HAI

          Sir Please Sahi Karvane Ka Kasht Kare

          From
          Vinod Patidar
          Address - New Colony Kheda Badnawar Distt. Dhar 454660 (M.P.)
          Mo. No.- [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
          My TV has some problem in the power supply, we called up the service fellow after 2 days he came, he opens the TV set and told that in 3 days he will fix the problem and it will again start. But its almost more than a week he haven't repaired that.

          We are keep on calling him again and again and what all he is saying was he will give that tomorrow, now its being more than a week our TV set is not stared yet can any one on earth help me with that.

          One thing to notice my TV is still in warranty period.
          I have registered a complaint for repair of LED TV UA40D5003 BR No. 20343ZNBA01515K on 15/9/13 around 8 am through toll free number Complaint was registered and no. given was [protected].Despite contacting Samsung several times no one visited for Inspection till18/9/13.On 18/9 around 6pm service engineer came and informed that there is power problem and some parts need replacement which are not readily available. He told that it will take 3-4 days. Service Engineer had visited twice after that but without the required parts. On 3rd Oct he said that mother board is defective and he will arrange replacement from Chennai which will take another 7 days. Kolkata office as well as Delhi office assured that definitely by 10/10 TV will be repaired. Today on 10/10 also no body turned up & on contacting Samsung I was told that I have to wait for 4/5 days more. My TV is out of order for last 25 days & Samsung has not cared to get it repaired. This TV was purchased on 29/1/2012 and its speakers and panel have already been changed within warranty(free of cost) and now SMP and Mother Board are proposed to be changed at cost of around Rs.10000/-.Thus Samsung has not only sold me a substandard TV but is also not providing proper after sale service
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            S
            Shahid Bashir
            from Mumbai, Maharashtra
            Jan 15, 2012
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            Address: Srinagar, Jammu and Kashmir

            i purchased samsung galaxy y,i am facing problem with battery back up.since this phone is 3g N 2g i get 4hours battery back on 3g and 5 hours on 3g.i wad informed this phone carries 12 hours battery back up.
            secound concern is i sometime find no option in mobile for call end i tried several short cuts but call get stuck and it gets rectified only if i.restart my mobil.
            regards
            shahid
            [protected]@yahoo.com
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              M
              muthugraphics
              from Pune, Maharashtra
              Jan 15, 2012
              Resolved
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              Address: Bangalore, Karnataka

              I had purchased a 'Samsung Galaxy S2' mobile on 1st January 2012. Before buying i had read all the reviews about I9100 handset I felt good then and purchased it from PAI mobile in Bangalore. I was getting used to it for a week and noticed it was lagging when in use and mobile was hanging at some times. I had showed it to my colleague who is also a Galaxy S2 owner. When he compared with his he found that my model is infact I9100G not I9100! :(

              I immediately checked the box and it was written as I9100 and IMEI number was same in the box and phone. I'm confused and felt cheated because there was no mention of I9100G model name anywhere in the box except you unpack and switch it on the phone and check by selecting 'About Phone'. Also the hardware was used in the I9100G is lower when compared to I9100. Especially when you play a 3D games my model is not good.

              I actually wanted to buy I9100 and not I9100G.. Now I'm not sure how to exchange this model to I9100 because Samsung is not mentioning which box has actual I9100 model and all the box looks the same.

              Samsung! I trusted you for once and all gone! Why did you guys do this India only? whereas in other Asian countries atleast it is mentioned in the box with correct model number. Moreover when you change the hardware, is it not fair to be highlighted and mentioned to the customer? rather than releasing it in the same name and cheating the customer?

              Also people please guide me to what steps can I take to get the replacement for my phone with I9100 model?

              Regards,
              Muthu
              email:[protected]@gmail.com
              Aug 13, 2020
              Complaint marked as Resolved 
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                K
                Krishna prajapat
                from Mumbai, Maharashtra
                Jan 14, 2012
                Resolved
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                Address: Maharashtra

                I bought this phone on 6 January from pimpri. It was seal packed but when I opened it at home.. I found a crack in display and because of that small part of display was not working. I went to the shop from I bought the phone and told him everything them he told me to go to Samsung service center. . I went to the service center next day and told the problem about mobile but now they are not replacing it and said that the cell have to be repaired and it will cost rs.1200.
                What should I do?? ?
                Aug 13, 2020
                Complaint marked as Resolved 
                Dear Mr. Prajapat,

                Thank you for becoming a patron of Samsung product and writing to us

                We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

                Thanking and assuring you for best services always.

                customer Satisfaction
                akhilesh.[protected]@partner.samsung.com
                Dear customer
                Greetings of the day !!

                Kindly reach on the below given address and provide your contact Detail .
                We would take care of your complaint and will resolve on priority



                Thanking and assuring you for best services always.
                Customer Satisfaction Team
                Samsung India Electronics Pvt. Ltd.
                Email:- akhilesh.[protected]@partner.samsung.com
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                  C
                  Chandru Rathinam
                  from Muvattupula, Kerala
                  Jan 14, 2012
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                  Address: Tiruvallur, Tamil Nadu

                  1) Mobile not switch off when pressing power button,It reboots once again.
                  2) No sound and audio after reboot
                  3) Frequent hangups.
                  Dear Customer,

                  Thank you for becoming a patron of Samsung product and writing to us

                  We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

                  Thanking and assuring you for best services always.

                  customer Satisfaction
                  akhilesh.[protected]@partner.samsung.com
                  Dear customer
                  Greetings of the day !!

                  Kindly reach on the below given address and provide your contact Detail .
                  We would take care of your complaint and will resolve on priority



                  Thanking and assuring you for best services always.
                  Customer Satisfaction Team
                  Samsung India Electronics Pvt. Ltd.
                  Email:- akhilesh.[protected]@partner.samsung.com
                  I have aiready send an email on 18 feb 2012 with my contact number, but still I get no reply from you.
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                    V
                    visu1980
                    from Ernakulam, Kerala
                    Jan 13, 2012
                    Resolved
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                    Resolved

                    Address: Kanchipuram, Tamil Nadu

                    2 years SAMSUNG LCD TV was working fine (bought it for around 35k)

                    Power Card Board was not working. So disply was not coming 9 SEP 2011.

                    Replaced by service center (Mylapore- Chennai) ( board + service 1200 + 400 = 1600 RS) TIPS = 150
                    TOTAL 1750.
                    BILL NO 12766

                    Service man gave hint that day itself. They will not replace this board if any problems comes within one months.

                    Surprise: yes. again display gone after 35 days.

                    My mistake : didn't call customer care immediately. (because sometime it was working)

                    21 Dec 2011 - Second time changed the same board. COST 1200 + 400 = 1600 (50 RS TIPS)

                    BILL NO[protected]JAN13
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      V
                      venkatasai1996
                      from Chennai, Tamil Nadu
                      Jan 13, 2012
                      Resolved
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                      Resolved

                      Address: Nellore, Andhra Pradesh

                      This is to inform you that i have purchased the above said mobile GT C6712. In sbi mobile banking in using mobile topup " Select Account to be debited " --> Option for down arow function is not operating. i checked with bank officials they said check with customer care they will inform you how to operate or software problem. pls look into and do the needful.

                      warm regards
                      prasad
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Dear Mr. Prasad,


                      Thank you for becoming a patron of Samsung product.

                      We sincerely regret the inconvenience caused to you. With reference to your query, we request you to contact

                      SAMSUNG Customer Contact Center on 30308282 /[protected]Toll free from BSNL and MTNL), and our service specialist will be glad to assist you.

                      Thanking and assuring you of best services always. Please feel free to contact for further assistance

                      Customer Satisfaction Team

                      SAMSUNG GT C6712 — i enter a sim and every time deducted 1.50 Rs. please note my complaint earlier

                      I have enter a simCard in my handset every time deducted 1.50 RS. in my a/c. please note my complain and give immidiate fruitfull feedback ...
                      Thanking you very much..
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                        S
                        sat.babu
                        from Tellicherry, Kerala
                        Jan 12, 2012
                        Resolved
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                        Resolved

                        Address: Kanchipuram, Tamil Nadu

                        Hi,
                        I bought Samsung Galaxy gt-i9003 on may 2011, last 7 month i am using this mobile and the feature are good, but last 2 weeks I have face lot of problems in my mobile. please the below list of problem I face in my mobile

                        1. The Back button and Menu button are some times not working
                        2. The mobile process is very slow
                        3. some time the head set is not Working
                        4. frequent mobile hanging
                        5. Flickering of screen at times

                        I have seen lot of compliance here, many customers are not satisfied with their service centre and they are facing lot of issues again and again so I am also afraid about the service. so here, I request you kindly give the information about service centre that who can handle Samsung galaxy GT-i9003.

                        I am waiting for your valuable reply

                        sathish
                        my mobile no [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Dear Customer,

                        Thank you for becoming a patron of Samsung product.

                        We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

                        We appreciate your patience and request you to bear with us till then.


                        Thanking and assuring you for best services always.


                        Customer Satisfaction Team
                        akhilesh.[protected]@partner.samsung.com
                        Hi Samsung Team,

                        I have Samsung i9003. However it is still not good as touch screen back button and menu button is not working... Service centre said it needs to be replaced new touch screen if small back button.. it is wasted...

                        Pls help me to resolve this issue.

                        I will appreciate your advice and hope you resolve this issue..

                        Thanks & Regards,
                        Abhishek Jain
                        Hi, im from bacolod city Philippines, my phone is not working i have Samsung i9003. When I attempt to turn it on, it stucks in the Samsung logo..pls help me..
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                          S
                          syed arif raza
                          from Varanasi, Uttar Pradesh
                          Jan 12, 2012
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                          Address: Chandauli, Uttar Pradesh

                          I have bought samsung microwave over model no; C103 FL-5 on 27/01/2007. Recently it has stopped working. when it is switched on it shows E2 or E3 error and machine not starts. I complained about this in first week of December 2011. Service engineer from samsung customer center visited my house on 13/12/2011.he said that switch panel has to be changed and part is not available right now, please deposit Rs 275 as labor charge and i will change the parts later.Now the customer care is saying that part is not available in the company so we can not change the part. you can claim for refund of 10% of cost price from the company as compensation.
                          I do not want to claim the compensation. I only want my microwave oven repaired. I am ready to pay for the parts.
                          with regards
                          syed arif raza, 1266A, Manas nagar colony, Mughalsarai, chandauli 232101. Email Id: [protected]@gmail.com
                          Dear Customer,

                          Thank you for becoming a patron of Samsung product.

                          We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

                          We appreciate your patience and request you to bear with us till then.


                          Thanking and assuring you for best services always.


                          Customer Satisfaction Team
                          akhilesh.[protected]@partner.samsung.com
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                            Z
                            ZAKIRYA ATTAR
                            from belgaum, Karnataka
                            Jan 12, 2012
                            Resolved
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                            Resolved

                            Address: Belgaum, Karnataka

                            I ZAKIRYA ATTAR RESIDENSE @ BELGAUM KARNATAKA INDIA.
                            I HAD PURCHASE A SAMSUNG LCD TV 32" ON 20/12/2011 FROM THE AUTHORSIED DEALER EAGLE ELECTRONICS.
                            JUST AFTER 22 DAYS THE PICTURE IS NOT COMING.I CALL UP THE AUTHROSIED SAMSUNG SERVICE CENTRE.THERE ENGR HAS CAME WITH TWO HOURS AND CHECKED THE TV AND HE FOUND THE DEFECT WITH LCD PANEL.I ASK HIM WHAT IS THE QUALITY PROVIDING BY SAMSUNG JUST AFTER 22 DAYS THE PANEL WILL GET FAIL. THEN HOW CAN WE TRUST THE LCD WILL RUN FOR LONG PERIOD.WITHIN A MONTH SO MAJOR DEFECT WHAT IS THE QUALITY SAMSUNG IS MANTAINING.I AM FULL UPSET WITH THE PRODUCT.AFTER INVESTING RS2800/- FOR A BRANDED COMPANY I AM GETTING THIS TYPE OF QUALITY THE IT WAS BETTER TO GO WITH SONY.I WAS USE SONY FOR LAST 4 YEARS I DID.NT GET ANY PROBLEM THINKING THE SAME I WAS PURCHASE THE SAMSUNG BUT MY DISSION WAS WRONG.
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            Samsung LCD 32" TV — No installation even after 20 days

                            I had purchased a Samsung LCD 32" TV from Sowndarya Digital Mall in Visakhapatnam on 16th June 2010 vide their bill no. 1852 for 34,500/-. The delivery was made same day and we were assured that company mechanic will come to install it next day. Even after 20 days and many calls we are only getting false assurances from the dealer and the company.

                            It seems the Company is leasty bothered about after sales service.

                            B.K.Agrawal
                            WAITING FOR POSITIVE REPLAY FROM SAMSUNG

                            [protected]@yahoo.com
                            Dear Customer,

                            Thank you for becoming a patron of Samsung product.

                            We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

                            We appreciate your patience and request you to bear with us till then.


                            Thanking and assuring you for best services always.


                            Customer Satisfaction Team
                            akhilesh.[protected]@partner.samsung.com
                            I Zakirya Attar. I really Thanks to all samsung teams who has coordinate to solve my problem.
                            The Samsung company has Replaced the full set of LCD TV.I Really Thanks to them.This is first company i my life which they have taken step so fast.In future i will buy only samsung product and i suggested my near & dears to go for Samsung Product.


                            Thanks Samsung Team
                            Thanks a lot for your support.
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                              L
                              Leejat Pradhan
                              from Kharagpur, West Bengal
                              Jan 11, 2012
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                              Address: Khordha, Odisha

                              I bought Samsung Galaxy S2 I9100 from infibeam but inside the box I found the model Samasung Galaxy S2 I9100G which is a downgraded model of the former phone.The name on the box states I9100 but inside the box all the contents of I9100G is present.
                              +1 photos
                              Still waiting for samsung reply.Apathy of samsung towards customer is terrible.Already complained to many executives but no one has replied back.
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                                B
                                balarajesh
                                from Avadi, Tamil Nadu
                                Jan 11, 2012
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu

                                Dear Customer Support Team,

                                I Have Purchaced Samsung Mobile phone (Model-BT5310, Purchasing month-Feb-2011) on Poorvika mobile showroom Avadi.

                                My phone Service sent to ambattur service center last week.but phone recived on without warrenty.i'll paid service amount Rs.850,but mobile problem is continuved.i am totally disspointed.

                                Ambattur customer did not proper responce, mobile return time Min Rs.75 Paid, this our requirment.

                                I have attached for Mobile purchace bill & Mobile service bill.

                                Pleace request me, my mobile status what can i do?, My amount refund. i not satisfied for samsung models.
                                & I wait for your proper replay & feed back.

                                My name:S.Rajesh
                                Mobile no: [protected]
                                Mail id:[protected]@yahoo.co.in,sekeran.[protected]@gmail.com
                                +4 photos
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Dear Customer,

                                Thank you for becoming a patron of Samsung product.

                                We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

                                We appreciate your patience and request you to bear with us till then.


                                Thanking and assuring you for best services always.


                                Customer Satisfaction Team
                                akhilesh.[protected]@partner.samsung.com
                                Seems Akilesh has provided a genuine response and should resolve this customer's isse.

                                Thanks
                                Kumar
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                                  kskumar28
                                  from Hyderabad, Telangana
                                  Jan 10, 2012
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                                  Hi All,

                                  Be careful while buying Samsung Galaxy s2. As the demand is more, Samsung has now started selling i9100G version in India, which has less U/D speeds when compared to i9100.

                                  No where on the box, the model is written or by seeing, one cannot identify. Once you open the box and switch on, the version is displayed. The price of the phone also remains the same around Rs.30000/-

                                  Be informed, Google and see the differences between Samsung Galaxy S2 i9100 and Samsung Galaxy S2 i9100G.

                                  Do not know why samsung is doing this!!!!!!!

                                  Samsung customer care and service centres are suggesting, not to update software using kies. If you do so, within a day or two of buying a new phone, you have to visit a service centre like me.

                                  Regards,
                                  kskumar
                                  Dear Mr kumar

                                  Thank you for writing and sharing your concern with us

                                  In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



                                  Thanking and assuring you for best services always.


                                  Customer Satisfaction Team
                                  Samsung India Electronics Pvt. Ltd.
                                  Email:- akhilesh.[protected]@partner.samsung.com
                                  Yes I agree with Kumar! I had bought a samsung galaxy S2 on this new year. On my Box it was written as stating I9100 and I haven't realised until yesterday that actually my phone is I9100G model inside the box stating I9100. I felt really disappointed that samsung has duped me into buying a lower version of S2. The IMEI number same as written on Box except the model. I9100G is not mentioned anywhere on the Box until you have to open it and see it by switching on the phone itself.

                                  Samsung Support team! Could you please explain me why is this happening? Whereas in other countries as Malaysia it is clearly mentioned I9100G on Box but nothing in India?

                                  I really wanted I9100 not I9100G... Please advise!

                                  my contact detail: [protected]@gmail.com
                                  Same thing happened to me. Samsung ruined all customers by replacing exynos to texas instruments. Samsung guys think we are dummies. Samsung do you have any explanation for this.
                                  Yes, Samsung is cheating Indian customers by doing this real fraud.

                                  Me too a victim of this cheating. I have ordered S2(I9100) by seeing all the good review comments and recived a samsung sealed box with clearly labelled 'I9100' But inside to my horror I found I9100G.
                                  Samsung, is this how you treat Indian customers? I have lost my complete trust in You.

                                  In Malaysia and some other Asian countries Samsung is selling the I9100G as a different model at a lower price !

                                  Clearly there is a technical difference between two (refer samsung site itself) and I9100G is inferior to the non-G version.

                                  1000s of people are falling prey for this fraud and they realise it very late. Most of the people are reluctant to come out and say that they got cheated.

                                  Now I am planning to file formal legal complaint against Samsung India to get the phone that I have paid for or to get a refund.
                                  I too faced the same problem. I bought the phone a week ago from Bangalore, India at the price of I9100, and until I switched on the device, there was no clear way to identify whether it was I9100 or I9100G. To my horror, it actually turned out to be I9100G, but by that time the damage was already done as I had paid the amount. Samsung hasn't even informed the stores of the actual change, and it's no wonder that no sales person has an idea of which model they are selling until the device is switched on.

                                  Despite all the questions being raised in various forums around the country, Samsung is still tight-lipped about the matter and is not clarifying its position. They are taking away customer's hard earned money, and along with it, loosing their trust (not sure if they care about that!). This shortsightedness of Samsung will make them pay later, as I for one, will NOT trust any product or packaging from Samsung. And I am sure there will be many more like myself.

                                  Furthermore, if you look at the device that Samsung is selling in the US as Galaxy S2, you'd find it to have a far better specification than the one being sold in India as S2. It really beats me how Samsung can be stupid enough to treat customers in India as a bunch of in this internet age. Did they really think that they would be able to sell any random device in India as S2 and no one would know about it?!

                                  A word of advice to Samsung - if you really want to be somewhere close to where Apple is, my earnest suggestion to you is treat your customers with some respect and don't cheat them. Otherwise, you may have few glorious years of fame and money, but this attitude will not take you from good to great.

                                  Seriously disappointed,
                                  Abhinav
                                  +91.934.196.2892
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                                    sudeshkr
                                    from Gurgaon, Haryana
                                    Jan 10, 2012
                                    Resolved
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                                    Resolved

                                    Address: Delhi

                                    i have purchased new mobile set make samsung model GT B341O SL NO RDUZB79057W ([protected]) through TIMES OF INDIA MARKETING Network on dated 24th January 2011. since starting its given trouble and its repaired several times by authorised service center of SAMSUNG : [protected] MAA VAISHNAVI SERVICES H-58 LAXMI NAGAR NEW DELHI. PL arrange for replacement of new phone as its still under warranty. mobile set is still lying at above authorised service center of SAMSUNG.

                                    thanking you

                                    SUDESH KUMAR

                                    RESIDANCE ADDRESS : FLAT No -62 Pocket -D ,Dilshad Garden Delhi -110095 mobile no: [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    samsung mobile handset — extremely poor after sales service in the warranty period

                                    We are giving the communication made by us to samsung in this reagrd ::
                                    To,
                                    The After Sales Service Manager
                                    Samsung India Electronics Pvt. Ltd.
                                    10A, Lee Road, Pressman House
                                    Kolkata
                                    Date: 13th January, 2009



                                    Subject: Delay in delivery of Handset given for repair.
                                    Reference: Work Order No: [protected]

                                    Sir,

                                    This is to inform you that I Niru Tulsyan on behalf of Vision Ahead Services Pvt. Ltd., own a Samsung Mobile model no.SCH-F679, purchased on 15th August, 2008.
                                    We had given the phone for repairing in December 2008 (within the warranty period). which was kept for 4 days with you & was returned later on with problem rectified by your side but as of now the same problem has arisen as such & I had given it for repair in your service centre on 2nd January, 2009 (within the warranty period). It was informed to me that I would get my handset back after two days. I have been in contact with your service centre staff since then but till date I neither got my handset nor are they giving me any clear reply when asked. I have faced a lot of mental trauma and business loss due to this delay for which I can claim suitable compensation by the way of legal proceedings or through the Consumer Forum if early action is not taken. Also in future we shall not consider purchasing any Samsung Products if such poor standard of after-sales service is maintained.
                                    Your early reply in this matter will be highly appreciated

                                    We would like to tell you that, when talked with your representatives on the said matter, it was assured to us that we will be eligible for a new handset instead of old one because of delay in delivery & non-availability of some of its parts which were needed in repairing the same but beacuse of your terrible service i have recieved my repaired handset on 03/02/2009 instead of new one which was given to you for repair on 2nd Jan, 2009. You seem to be diverted from your own words said, & as a fact we came to know about your sluggish services.

                                    Moreover the handset recieved & viewed by me from last 2 days still is not fully error free & there lies some problems till date, like phone is restarted automatically, sometimes get bios error, call log gets empty automatically (checked settings also) etc. Out of 12 months warranty, 5 months warranty has already passed, with you repairing (twice) the same & holding it for 1-1/2 to 2 months period. As a matter we would like you exchange this handset for a new one as said.

                                    You will feel remorseful that neither in future we shall consider purchasing any Samsung Products beacuse of such poor standard of after-sales service is maintained nor we will recommend anyone to do so.

                                    Your reply to the above e-mail will be appreciated.

                                    For your early replies & as asked, you can contact us at: -

                                    Vikas Tulsyan
                                    CO Vision Ahead Services Pvt. Ltd.
                                    Mobile No. [protected]
                                    Address: - 51, Vivekanand Raod, 5th Floor, Suite No. 502
                                    Kolkata - 700 007


                                    Is anyone listening to a customer who is fed up of the poor response & after sales service from Samsung??
                                    I have recd the old handset, said to be repaired by yr executives . But still now it has the same problems . After keeping my handset for 1& 1/2 months they have returned it back to me without any repairing !! They had earlier told me that i would be getting a new handset as the problem in the old handset can not be solved . But at the end they handed me the same handset that too unrepaired. I think that the executives in yr service center have eaten up the new handset supplied to them for my purpose & in place handed me the same old handset . This is really tragic that A Brand like Samsung has employees of this category . I am forced to take up this matter with the consumer forum in case i am not handed over the new Handset which was due to me. This old set is surely beyond repairs.The warranty is also going to expire.But i shall not be responsible for this delay from yr side in case the warranty expires. The period for which ur executives had detained my handset, should be deducted from the total warranty period, to calculate the balance warranty period for my handset .

                                    Thanks

                                    For
                                    Vision Ahead Services Pvt Ltd

                                    samsung mobile handset — Not Replacing under Warranty Period

                                    Mobile hanged within 2 weeks of purchased, after complaining to the retailer, they suggeted to give the handset to service centre. Service centre took 11 days for repairing, they told that Handset's Circut Board is damanged..So I went back to the Retailer for Repalcing my handset..since its only 1 month back i byed the handset...

                                    So kindly help me.. n suggest me for the same

                                    samsung / mobile — Not repairing the handset in warranty period

                                    I purchased mobile phone of Samsung Model J210, serial no. [protected] on 26th june 2008 fromReliance digital limited, Shipra Mall, Indirapuram Ghaziabad 201012 (U.P.)
                                    On[protected], their joy stick is not working, so I had handover to service center of samsung at GNH Telecom Noida with their work order no. WA [protected] date[protected] and nature of complain: joy stick not working.
                                    On[protected] they give the estimate of Rs. 3530 to reapir the handset.
                                    My point of question is that the phone is in warranty fro the period of one year, then why they were asking for the repairing charges?
                                    Please advice what to do ??
                                    I bought Samsung Star on 16.08.09. I found that it gets switched off automatically and I regiestered the complaint on 3rd day of purchase with Samsung. I was advised to visit to service centre for correction/ issuance of DO letter. When I visited to service centre, they refused to issue the DO letter saying that had you come 2 days back, i.e. within 7 days of purchase it could have been issue. Now the entire set will be opened, mother board will be checked and the repaired set will be given after 4 days.

                                    When I have already registered my complaint on 3rd day, that should meet the requirement of 7 days. I want my handset replaced, I will not accept the repaired set. I am ready to go to the consumer court also.

                                    SAMSUNG Mobile Hand set/ — Not complying with warrenty

                                    Sir/Madam

                                    I have purchased one Handset for my sister from guahati on 25.04.07 from Guahati ( Assam) with a warrenty of one year. Immediately after 3 (three) months the hand set went dead I do not know why?
                                    I approached sumsung service centre on 8/11/07 and submitted my complin to the cervice centre. They received the set vide challan no.CG/19388 Dt. 8/11/07 and asked me to visit after few days.

                                    And when after 15 days I went again to have the set repaired the authority asked me to pay an amount of Rs. 2500/ along with 12% VAT. which is more or less equals to the cost of the product.
                                    I requested many times to theauthority but never considered my request. I have tried even customer care centre of Sumsung Mobile till date no reply has been reached.

                                    Can I get justice or have the hand set back from them and How.

                                    Thanking you



                                    Yours truly



                                    Deelip Dey

                                    Samsung Mobile Phone — Defect in handset in guarantee period

                                    I purchased a F309 Samsung mobile phone handset from Noida with a gurantee for 12 months. With in gurantee period it has a problem of not being charged. I gave it for repair to Samsung service centre at NOIDA for necessary repairs. More the 3 weeks have passed but the set has not been repaired nor any definite commitment is made to me from the service centre causing me great inconvienience. This type of aftersales service is not expected from a reputable company like Samsung.

                                    V K Mittal
                                    E-mail add [protected]@gmail.com
                                    TO
                                    THE NODAL OFFICER

                                    sub: Replacement for SAMSUNG HERO HANDSET

                                    Sir,
                                    i m very much disappointed with the services of SAMSUNG MOBILE COMPANY I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last YEAR about my SAMSUNG HERO HANDSET set like Keypad, Sound and Battery backup etc. I bought samsung mobile set on 7th april, 2009, during the period, I faced many problems of worse keypad service, a very little batry back up and 3rd class sound quality, i m very disappointed by the quality of your product. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.

                                    S_IMEI no. A[protected]BEDI
                                    FCC A3L SCH B -239


                                    with regards

                                    HERRY GULATI
                                    TILAK NAGAR NEW DELHI - 110018
                                    Contact No. [protected]

                                    Samsung Mobile — not considering warranty

                                    I have purchased my samsung mobile before 3 months and its charging socket is not working and company is not considering warranty and they are asking for charges of rs. 2000 for repairing of mobile... so i want to do legal complain against samsung.... never buy samsung mobiles because it is very big cheater....
                                    SAMSUNG IS 3rd CLASS LEVEL COMPANY DONT BUY CELLPHONES OF SAMSUNG... SAMSUNG IS BIG CHEATER
                                    Dear Customer,

                                    Thank you for becoming a patron of Samsung product.

                                    We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

                                    We appreciate your patience and request you to bear with us till then.


                                    Thanking and assuring you for best services always.


                                    Customer Satisfaction Team
                                    akhilesh.[protected]@partner.samsung.com
                                    MY MOBILE IS THEFT
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                                      sameerborhade
                                      from Mumbai, Maharashtra
                                      Jan 9, 2012
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                                      Address: Thane, Maharashtra

                                      Hi,
                                      I lost my Samsung Galaxy S I9003 mobile today at thane station[protected].I had registered the complaint at thane railway police station.That phone is very dear to me since i have captured my Kids memory in it.
                                      Please help me to find my mobile with imei no [protected].My vodafone sim details are [protected].
                                      My email id is [protected]@hotmail.com and my contact no is [protected]

                                      Thanks & regards,
                                      Sameer Borhade
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                                        M
                                        Mayur1234567890
                                        from Meerut, Uttar Pradesh
                                        Jan 8, 2012
                                        Resolved
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                                        Resolved

                                        Address: Haryana

                                        Dear Sir,
                                        I lost my mobile phone Samsung SAMSUNG MONTE GT-S5260, Deep Black color in yamunanagar, 6:1:2012.
                                        Please kindly take necessary steps to block the functions and IMEI number of my mobile. Please reply to my e-mail id.

                                        IMEI NUMBER IS 355814/04/226910/5

                                        phone model is : SAMSUNG MONTE GT-S5260, Deep Black

                                        Kindly do the needful.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        Sir,
                                        i have lost my samsung mobile on 9thjune 2009, i want to trace it.
                                        Hi,

                                        I lost my Samsung mobile model no. SGH-D780 on 7th July '09 and also filed an FIR with East Bidhannagar Police Station, Salt Lake, Kolkata. Now, I wish to trace the mobile. Please help...!

                                        Regards,

                                        Subramanyam Patro
                                        HI!
                                        I have lost my mobile today in kolkata.
                                        this was a SAMSUNG SGH C-160, IMEI: 356932/[protected]/6
                                        please helpme to track my mobile.
                                        my alternative no. is-[protected],
                                        thanking you.
                                        Dear sir/madam, I lost my mobile samsung metro 3310 on 30/10/2009. I gave purchaged mobile on 16/10/2009 at kota (RAJ.) .This is my IMEI no.354118/03/201644/8 ,my mob. no. [protected].coplaint log police control room Udyog Nagar KOTA (Raj.),FIR no.227/01.12.2009 time 1.45pm
                                        I lost my Mobile of Samsung Guru with 1GB memory card, having Vodafone SIM inserted in it of mob. no. - [protected]. I need your help in tracing it so I request you to find it out... my phone is stolen 21/04/2010 near by Malviya nagar Krishna Mandir,
                                        Kindly help me
                                        thanking you
                                        Kaushik Chakraborty
                                        j 4/6 Khirki extn
                                        Malviya Nagar
                                        delhi -110017
                                        dear sir,

                                        i (shankar singh ) has lost my mobile phone with airtel connection on
                                        18th may.
                                        airtel connection no [protected].
                                        mobile model samsung- b7320
                                        sir can you please help me in this. please contact me
                                        i shall be very thankful to you for this sir.


                                        with regards
                                        shankar singh<[protected]@gmail.com;[protected]@yahoo.com>
                                        [protected]
                                        [protected]
                                        I LOST MY SAMSUNG C5130 NOW 3G MOBILE SOMEWHERE, LAST USED NUMBER IS [protected],PLEASE HELP ME AND MAIL ME AT [protected]@gmail.com
                                        dear sir


                                        i lost m mobile

                                        kindl track if possible

                                        Your name:Anand Tewari
                                        Address: E-8/124 Trilanga Bhopal
                                        Phone model:GT - B 3313
                                        Make: SAMSUNG
                                        Last used No.:[protected]
                                        E-mail for communication:[protected]@gmail.com
                                        Missed date:19.08.2010
                                        IMEI No.:[protected]
                                        I LOST MY SAMSUNG MOBILE MODEL NO GT-B5722, ON 1-1-2011 AT KUKATPALLY IN HYDERABAD. ITS IMEI NUMBER [protected]
                                        I lost my mobile while coming from chennai to Khammam. After getting at khammam station, before getting my car I lost and after coming home i found my mobile missing. I tried to contact, but it is already switched off.
                                        I have gotdown from hyd charminar express which is coming from chennai at khammam at 2.40 am
                                        after I reached home when I found the mobile is missing I think while getting to my car I lost the mobile
                                        the mobile samsung corby the imei no is [protected] and model no GT-B[protected]
                                        Hi

                                        I am Vipan Kumar.

                                        Ystrday,i was going back to my home from my company.

                                        While catching bus, some 1 picked my pocket and my phole was theft at that moment.

                                        I was having two sim in that mobile [protected],[protected]

                                        Please help me to find my mobile it was having some inportant contacts.

                                        My current number is [protected].

                                        Please call me if there will be any information regarding this .

                                        Thanks
                                        I HAVE LOST MY SAMSUNG MOBILE FROM LNJP HOSPITAL GYANE DEPTT 2ND FLOOR INIT
                                        II BED NO-2,TIME 7.35 O'CLOCK EVENING 18TH APRIL 2010 SUNDAY
                                        PATIENT NAME MRS POONAM SHARMA SHE IS MY WIFE IMEI NO IS [protected] AND MOBILE NO IS [protected] (AIRCEL) IN THE NAME OF HARISH CHANDRA
                                        PLZ HELP US
                                        Hi,

                                        I lost my metro-3310 make samsung mobile with IMEI NO :[protected] two days back.

                                        Can anyone help me to track my lost mobile. My contact no is :[protected]

                                        Thankyou & regards,
                                        D.K. Pranav
                                        Respected Sir
                                        I Dr Rajib gayan Had A new Mobile Samsung Galaxy POP with imei No - [protected].
                                        Sir I had bought this Just for my medicaHelp. as a lot of android software available 4 day to dauy practice.
                                        I brought softwares from my friend who is from florida Hospital.
                                        But on 19th Dec 2011 someone ? Patient took my mobile.
                                        Kindly help me to find it
                                        As a lot of software which madde my life easier without it its very hard for me to practice.
                                        & my telephone Contacts
                                        Thanking you

                                        Yours sincerely
                                        Dr Rajib Gayan
                                        Tel - 0091 [protected]
                                        0091 [protected]
                                        www.facebook.com/rajibgayan
                                        I HAVE LOST MY STAR 2 MOBILE RECENTLY. WHEN I CALLED TO SAMSUNG CUSTOMER CARE TO FIND OUT MY MOBILE WITH MY SAMSUNG MOBILE&#039;S IMEI NUMBER, THEY TOLD ME TO FILL TRACKER JUST AFTER PURCHASE. BUT THEY ARE UNABLE TO FIND MY MOBILE EVEN I TOLD THEM ALL INFORMATION ABOUT MYSELF. CHEAP COMPANY.
                                        IF SOMEONE MISSUSES MY MOBILE, I AM FULLY UNABLE TO STOP HIM/HER. EVEN I TOLD THAT PLEASE BLOCK MY MOBILE WITH MY IMEI NUMBER, THAT CHEAP COMPANY STILL UNABLE TO DO THE SAME.
                                        [protected]
                                        I HAVE LOST MY STAR 2 MOBILE RECENTLY. WHEN I CALLED TO SAMSUNG CUSTOMER CARE TO FIND OUT MY MOBILE WITH MY SAMSUNG MOBILE&#039;S IMEI NUMBER, THEY TOLD ME TO FILL TRACKER JUST AFTER PURCHASE. BUT THEY ARE UNABLE TO FIND MY MOBILE EVEN I TOLD THEM ALL INFORMATION ABOUT MYSELF. CHEAP COMPANY.
                                        IF SOMEONE MISSUSES MY MOBILE, I AM FULLY UNABLE TO STOP HIM/HER. EVEN I TOLD THAT PLEASE BLOCK MY MOBILE WITH MY IMEI NUMBER, THAT CHEAP COMPANY STILL UNABLE TO DO THE SAME.
                                        I have lost my moble hand set IMEI No [protected]
                                        yesterday the 15th Dec.2013.Kindly help tracking or blocking the same. IN WHICH NUMBER ([protected])
                                        I have lost my moble hand set IMEI No.[protected]
                                        yesterday the 15th OCT.2013.Kindly help tracking or blocking the same.MOBILE SIM NUMBER-[protected](AIRTEL)
                                        Hi

                                        I lost my samsung galaxy grand (I9082) mobile today (27/1/2014) request you to kindly do needful.

                                        IMEI number : [protected]
                                        Please do needful
                                        Please take care of this issue
                                        Hi Team,

                                        I lost my brand new samsung galaxy grand mobile today 27/1/2013 request you to kindly do needful in blocking the mobile.

                                        IMEI number : [protected]

                                        touch & battery

                                        wave2 phone is the worst due to its touch , battery & bada app

                                        phone switches off

                                        Find the attachment which contains the related complain details.
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