Samsung India Complaints & Reviews

i am getting a black spot while using the camera and i asked about it in the service centre.they said that there is a problem with the lens and is not covered in the warrenty due to scratches on the camera glass and they are charging me about 10000 rs/- for galaxy s5.i bought the phone on november 16th 2014

Dear sir/madam, I would like to inform you that I have raised the Complaint My LED Tv Problem Automatic Switch Off Problem We have taken Samsung LED 32 inch, Now LED TV is automatic switch off problem We complain about the same in Samsung customer centre about 3 days ago, In spite of many reminders, they give the same answer that engineer will come tomorrow. What to do now, At the time of taking, Samsung and shopkeeper tell us they give us best service and after taking, they treat us like go to hell. I Know there is little hope here but i expecting that issue will be resolved soon, This problem identified last 2months onwards, i have raised the complaint 11th Feb 2015 our Online service employ, I will call him to our company call center employs. He saying every day today before 8pm our service engineer call you, But nobody as call to me. Please kindly need for my Issue Product Details SAMSUNG 32H4003 LED Purchase Date: 11/Oct/2014 Online call center Complaint details Reference no: [protected] Service no: [protected] My address details S.Prasad, S/o Gangadhar Rao Babu Jagat Jeevan rao street, Lankpet, 38th Division, Eluru-534005, West Godavari Dt, Andhra Pradesh, Ph: [protected].

Shirin kaziji here mene jhlrapatan ( Bombay Cellulars) shope se Grand prime mobile kahrida hai Date ..21/01/15 ko liya usi din se mobile theek nahi chal raha hai or shope wale mobile change nahi kar rahe hai mobile ki keemat 14, 200 hai plzzz meri help kijiye muje mibile change hi karna hai ...shope adress Bombay cellulers near sun temple old sabji mandi Jhalrapatan, 326023 Mobile [protected] Email:bombay .[protected]@gmail.com

Shirin kaziji here mene bombay cellulars shop jhlra patan city Rajasthan se samsung mobile grand prime ...Date 21/01/15 ko khrida hai liya usi din se mobile not wirking proper shop wale na to change kr rahe hai na sirvice de rahe hai plzzzz reqwest hai ki meri problm solve ki jaye me mobile change hi karna chahti hu ... Sope name Bombay cellulars Near sun temple old sabji mindi Jhalrapatan distic jhalawar 326023 Mobile no [protected]

Dear Sir/madam, I had purchased Samsung mobile handset six months (Approx) back and I had visited your service centre in Jagat farm in several time for camera problems related to Samsung mobile handset but mobile could not repaired. I want to know whether my mobile will be repaired or not. My mobile is under warranty and to fix this, i will not spend a single a Rs. If not properly i'll take the case in consumer court. Last time i am giving you this information. Please help me to come out with the problems related to your handset, which is causing a very big trouble to me. Samsung is penalizing me because I had purchase Samsung make handset. Please take the necessary actions on them and do the needful at the earliest. Gurunandan Mishra [protected] Sperry plast ltd. plot no.3A & 16, Udyog vihar Greater noida, UP

Sir . We purchase Mobile Modal No GT-S7582 on[protected] At Sajni Selections Hindupur . That Mobil Will Goat Back up Problem lost 10 Days We consult yours service center At Hindupur That service Person has tell Your mobile battery failure He told 6 Six Months Over We not Clime Warrenty. So yours products Work only Six Months. This type of working products so many are in market at low price That why we won't purchase samsung products Thank you M.Mahesh

The whole service vertical of Samsung is pathetic. Its almost 1 month that I have complained about the Samsung service center in Marathalli Bangalore to the mail Samsung service call center. After lodging the complain twice (First time they closed it without any action) I see no response, no action, no updates at all. If the organization is not taking its service seriously, I would never like to go for any samsung product here onwards. My plight started 2 months back when my Samsung S4 mobile camera broke. From December 2014, I have been following up with the call center for Samsung S4 camera which they finally got in stock on 5th Jan 2015.(Rct No : 15010175 mob no: SSGT19500 Name : raju cash memo : amt : 4219 rs date : 5 jan 2015) After a day long repair procedure, they returned my mobile only to find out that the Mobile phone vibrator is not working. When I called them up, they asked me to get the phone. On 7th Jan, the phone was kept with them for the whole day. But the response I get after 6 hours is that they do not have the part in stock. Since them I followed every alternate day with them. But the same response. "We will get the stock tomorrow or in the evening". Spoke to the manager- Mr Rahul(contact [protected]). Same laid back, unprofessional response. After spending my energy and money in calling them for 15 days, I finally called up to complain against them in Samsung call center[protected] and lodged a complain (complain number:[protected]) against the Samsung Service Center- Marathalli, Bangalore ( Contact : [protected]/[protected]).They assured me to get a call in 4 hours. But no news whatsoever. After two days, when I called back to find out the status. The status was, the ticket was CLOSED. No call back, no resolution, no updated. Just CLOSED! I reopened the ticket and after a day someone called up. No clue of what the call is all about. But finally agreed to take the complain. Its almost 20 days. I do not hear from them. Today I again called the Samsung service center for checking. Today again no stock. AS usual, "Madam the stock will come tomorrow, please call tomorrow". #FedUpOfSamsungService. Though I am surrounded by Samsung product, I have finally promised myself. NOT TO BUY ANY SAMSUNG PRODUCT IN THE FUTURE. Dipti - [protected]

We have taken Samsung LED 32 inch, Now LED TV is tilted in position and we tried to fix but unable to do the same. We complain about the same in Samsung customer centre about 15 days ago, In spite of many reminders, they give the same answer that engineer will come tomorrow.What to do now, At the time of taking, Samsung and shopkeeper tell us they give us best service and after taking, they treat us like go to hell. I Know there is little hope here but i expecting that issue will be resolved soon.

I am Neetu Yadav. I took Samsung galaxy Note III Neo on 28th dec, 2014. From day 1, this phone is getting hanged & network issues as well. I talked to customer care people & left my mobile at service center twice. But still this problem is not resolved. Still it is there only. They are updating software, but nothing is working. Again & again, they are giving false commitments.I am completely fed up from the excuses which they are giving. Please help me out. Bill No: [protected]

My Samsung refrigerator was not working, technician came and changed a part (a coil). He took service and part charges as my product was out of warranty. For next 3 days no one was at home, we came back and saw the fridge was not working, again we called to the technician and he said compressor got burst. As per technician and Samsung the coil which was changed should work as fuse, which means if there was any voltage issue then the coil should be burst not the compressor. Due to incorrect part or the technician loose some wire (by mistake) my compressor got burst. Now Samsung is denying to pay for compressor and I had to purchase new fridge (which was not affordable to my pocket as my fridge was in excellent condition). I only request you to please ask them to reimburse the total amount of my new fridge which I purchased due to carelessness of Samsung.

I have a Big Samsung Fridge which is out of warranty now. In 2014 august i called up and reported issue with that fridge as the cooling was off. The telephone support people helped me in trouble shooting and made me adjust the temperature etc etc and dint send a technician stating that this happened due to weather change in all over India so we have done the changes in the temperature this may help. As your fridge is working fine. Then after few days i called the Samsung support again and shouted at them and they sent a technician. The Samsung technician came and changed the Timer and bi metal and charged me 1500 rs. Further the next day same problem repeated and then we called that technician and he came and again changed the same things stating that there was some fault in the piece which he fixed earlier. Further the next day again the same issue and he said that he will come in few days and fix it as he wants the fridge to be running to get a clear picture. Then when he dint come for few days we called him and then he came and then again he changed the same thing Timer and Bi metal and this time he told that there was some wiring issue which he has fixed and now the issue is solved. Again the next day same issue. Then when we called him he said that he will come when he has to cross my area. Then after many follow ups he came and did clean inside the freezer box and told now the issue is resolved. He also told that samsung company pays only 20 rs for petrol allowance hence he cannot manage to come whenever we call him immediately. Finally still now the issue is not resolved. I spoke to samsung phone support and spoke to the supervisor and they said that they will refund my service charges of 1500 rs and also promised that any senior tech will come and fix the issue. Still now no Refund and no senior tech visited. I am shocked by this kind of response and really feel happy that i dint buy my TV or AC from samsung else my life would have been screwed up. I want to take a serious action aainst this company. I am ready to spend money to make them suffer as the mental torture which i got from these people is priceless. My Phone number[protected]. Chennai - Vikram gupta

Purchase a Samsung Phone Galaxy Note 3 from Estore Samsung Site.After the purchase made online the Phone was dispatched using Fed Ex India from gurgoan location. On 28th Jan the Consignment reached to Jaipur location and was stucked there with Tracking message in Fed Ex site as "Shipment Exception" when called FedEx and complained that why consignment is kept hold there for more then 10 days they keep on saying that there was a surprise SALES AUTHORITY CHECK and there entire container is seized and not giving any timelines or confirmation of delivery and also telling that they cannot do anything here. Now my Order is hanged and I don't know whether i will get my Device also or not. My Order number from Samsung India Store is : Order no: 1329757 Airway Bill Number[protected] From past 7-8 days i am either calling samsung India and Fed Ex and not getting any prompt reply .. This is frustating and utter harassment to the customer. Who is responsible for this .. Samsung India either should solve this matter or Provide me a new device from different courier.

Sir, please refer to the complaint No [protected] dated at 17/01/2015 and remind date at 31/01/2015.I requested to withdraw my TV for thorough investigation so as to avoid similar type of fault occured two times in a year .I hope holeheartedly your good office will listen to my grivence sir .Expecting your favorable replay at your end .With regards

Sir, As per my earlier complaint, I had purchased refrigerator model no. RT36FARZASP on dated 20.02.2014 against invoice no B4404 from M/s Anand Electrical & Electronics 11 Vallabh nagar Kota -07. During use I noticed that after 50% pulling the veg. bucket became always derailed and infringed. Regarding this trouble I personally contact to vendor but no positive response has been given by him. Then after I lodged a written complaint ( compliant reference no [protected])on dated 10.01.2005 and as well as telephonic contact many times with local service centre. During investigation it was observed by Samsung representative Mr Pavan, that the inside breadth of refrigerator is more than required, To rectify this problem 02 liners (cap nut ) have been provided to maintain gap (customer service record copy enclosed ). Sir, this is a manufacturing defect, Infringement of bucket causes broken of both plastic locks provided in the front cover of bucket. In this regard I requested to replace the bucket but refused by him. As this is a manufacturing defect therefore I could claimed for a new refrigerator but I am requesting for bucket only Therefore I request you to kindly replace the bucket part no. DA61-08918A at an earliest. PRADEEP CHAWLA OPPOSITE NATRAJ CINEMA GATE NO 2 AMBER COLONY KOTA JN. RAJASTHAN MOB- [protected] email- [protected]@gmail.com

Dear Team, I have a Samsung smart phone and had purchased it on 21-Sept-13, the phone started giving me network issues since Aug 2014; i.e. In warranty, I took the phone to Samsung authorized service center on 13.9.2014 they returned me back my phone stating no issues in it! While collecting back my handset I had clearly written on the Samsung service slip that my issue is not resolved and the handset is returned back as it is. I had shown that the same sim card works perfect in another handset in there service center, still they were not ready to accept it, on this I escalated the issue to Samsung and Samsung kept me asking to visit the same place again and again... with Rubber stamp answers! On which I had written to them very clearly that if they are going to give me working handset I will go but not again for showing may handset and waste my time! On this till date they haven't reverted with solution.. I am always on tour due to project work and is force to buy another handset for my use and keeping the faulty handset of Samsung in my cupboard and hardly get time to keep follow ups for this on regular basis. Still ever since I am being following it up with the company "Samsung" they are least bothered to resolve my issue or give me another working handset! I have written more than Dozen Reminders but of no use... it is going to deaf ears!!! Now my phone is out of warranty and they don't even revert to my mails!!! Under this situation can the consumer forum help and guide me how to go further on this please? Thanks & Regards, MV

Dear Sir, I have samsung Note II N7100, purchased from Anmol Watches and Electronics (P) Ltd. SCo No. 1012-13, Sector- 22B Chandigarh on 10.12.2013 vide bill No. AW-33306 and IMEI no. [protected]/01. A few month ago problem of my phone battery draining very fast occurs and Samsung centre has resolved my problem by updating the software. Now same problem has been occurs, my battery seems that it will not work and drained very fast. You are requested to pls. replace the battery with new one. regards Raj Kumar Mehta [protected]

Dear sir i am mukesh kumar from dwarka sector 10 in new delhi last week my My mobile samsung galaxy grand 2 create prb like camera doesn't work properly I am visit near ramphal chowk in dwarka sector 7 your service centre for Repairing and he say ur mobile is out of warranty Date of purchase my handset[protected]

Samsung Power Bank is unable to charge my mobile battery. Fully charged Power bank became discharge after sometime. I purchased it from askmebazar on 30.1.2015 & my order number is AB962643. This Samsung Power Bank is 2600mah & My Mobile Battery is 2100mah. It is useless & unable to solve my purpose. So, please return back this useless material & refund my money back.

Respected Sir/Madam

Very fraud scheme offered by Samsung in which i had won blue tooth during DIWALI scheme on scratch card but not yet received my blue tooth asking and contacting several times to dealer from where i had purchased the phone, no positive reply came and every time same thing repeated that we will let u know or re mail us the copy o[censored]r bill and scratch card coupon i had mailed it very next day but failure msg came after 7-8 days again resended the mail failure msg came after 2 days, did again and again, i contacted to ssk the samsung store in more mall thane they told me to resend the mail i did and then told me to contact with MR GAURAV BHORASKAR who is the head as ssk dealers told to me, he told me i will let u know what happened o[censored]r blue tooth but same again after calling for 4-5 times he didn't picked my call and after 5 days he told me that ur not eligible for the offer as u had not sended the copy of file to samsung and where not picking up the call but i[censored] had not received my documents copy then y where u contacting me is the first thing and even though if contacting and my phone was switch off i had given the alternate no. it is never switch off, but i had attached the copy below when and how many times i had sended the mail of copy and reminded them abt my blue tooth just taking granted or else shall i go to consumer court, its very poor service gn by ssk dealers and samsung company, plz revert back asap and do the needful for the same

RESERVE BANK OF INDIA
6, SANSAND MARG-
NEW DELHI- 110 001 INDIA.
Ref: RBI/EST/678/A08
Cdd: 2024/6028/14/311
Swift Codes: CVALESVVXXX
Payment file: RBI/Ben/009.
Email : [protected]@outlook.com

Dear Beneficiary,
Greetings to you from the customer service representative Reserve Bank Of India Delhi branch.
This is to inform you that your respond has...