[Resolved] Sangeetha Mobiles — New mobile complaint | |
I am t. Thadheus. My contact number [protected]. I purchased one new mobile lyf flame 1 at your show room located at velachery main road, salaiyur, chennai on 16.07.2016 at about 08.00 p. M at the cost of rs. 5287/-. I put power charge on night fully and took the mobile for use on next day (17.07.2016) morning. But the mobile got flickering and hanged. So i immediately contact the show room and explain the problem. The sales person told me to took that mobile to the show room for checking. So i went to the show room on yester day (17.07.2016) at about 03.30 p. M. And the sales person check my mobile and conform the problem and advice me to came on monday (18.07.2016) and also he told me that we will go to the service center located at chrompet (Because of sun day holiday). Regarding this i once again went to the show room on today (18.07.2016) and i meet the sales person and went to the service center with the sales person at about 12.30 p. M. I explain the problem in the mobile and i ask a new one. Bcause i am totally disappointed in that mobile. But the service people tottaly refused and that person told me that it is not a problem. Software updation only required to your mobile. So i have pushed to use a serviced mobile instead of a new mobile.
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Sep 1, 2016 Complaint marked as Resolved Verified Support Aug 01, 2016 Sangeetha Mobiles Customer Care's response Dear Sir, Thank you for brining this to our notice. As previously informed, there was no major issues with the handset and the same was confirmed by the Authorized Service Centre there was some software issue and the same was updated and returned back to you. However since you were not satisfied with it, our customer support manager Ms Prathima has already sent an escalation to the brand and awaiting for their response. Please feel free to get in touch with Ms Prathima our customer care manager at [protected] for any further clarification. Regards, Team Sangeetha | |
 4 Comments | |
Comments
I am not satisfied
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Still I have not satisfied with that mobile and Reliance network. Because most of the time the message heard is all routes are busy.
I am T.Thadheus. My contact Number [protected]. I Purchased one new Mobile LYF Flame 1 at Your show room located at Velachery main road, Salaiyur, Chennai on 16.07.2016 at about 08.00 P.M at the cost of Rs. 5287/-. I put power charge on night fully and took the mobile for use on next day (17.07.2016) morning. But the mobile got flickering and hanged. So I immediately contact the show room and explain the problem. The sales person told me to took that mobile to the show room for checking. So I went to the show room on yester day (17.07.2016) at about 03.30 P.M. and the sales Person check my mobile and conform the problem and advice me to came on monday (18.07.2016) and also he told me that we will go to the service center located at Chrompet (Because of sun day holiday). Regarding this I once again went to the show room on today (18.07.2016) and I meet the sales person and went to the service center with the sales person at about 12.30 P.M. I explain the problem in the mobile and I ask a new one. Bcause I am totally disappointed in that mobile. But the service people tottaly refused and that person told me that it is not a problem. Software updation only required to your mobile. Still I am not receiving my mobile. Unfortunately my thinking is I have pushed to use a serviced mobile instead of a new mobile.
Dear Sir
From your view the software issue is not a major issue. Because you are a seller and got benifits by selling the handset. But I am a Buyer and I gave money for buying the handset.In my view I am a looser by purchasing a problematic handset. I think that I am not able to waste of my time to contact further with you without any use to me.
Regards
T.Thadheus
From your view the software issue is not a major issue. Because you are a seller and got benifits by selling the handset. But I am a Buyer and I gave money for buying the handset.In my view I am a looser by purchasing a problematic handset. I think that I am not able to waste of my time to contact further with you without any use to me.
Regards
T.Thadheus
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