[Resolved] Sansui India — sansui tv not functioning - parts not found in market

Sakti007

Address:

713216

Hi sir/madam,

I had brought a 42 inch sansui tv worth rs.24990 during flipkart's big billion offer 1 year ago (Warranty period over now).

2 months ago, the tv was not functioning properly; for which the mother board and the panel was changed. But still we are not getting a clear picture and getting a shadow. The repair person said that the model is not found now.

My grievance is already 4000 rupees have been spent from my side for repairing the sansui tv, although the tv is not functioning properly. Moreover, the model is said to be not found in market now! Why sell such a tv which cannot be repaired!

If this is at the end of the day neither the seller nor the buyer wants to get cheated. We expect better service and models from high profile companies like sansui.

Hence, requesting you to kindly look into this matter with priority and let me know if i can assist you in any way to solve this issue. The sansui tv invoice has been attached for your reference.

Regards,

Sakti naik

Contact: [protected]/[protected]

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Aug 7, 2021

Complaint marked as Resolved

Sansui India customer support has been notified about the posted complaint.

Dec 10, 2017

Updated by Sakti007 Thank you Team for your prompt action. We got an executive involved.

However, we are still waiting response form the executive for the TV repair condition. We were assured to be contacted within 7 days by the same executive(Phone number: [protected]), but still no response. The TV is still not repaired and we are getting the blurry image. We had paid the executive Rs.240/-.
Within a day or two of the visit by the executive, we received a message saying "Your call has been cancelled(set working fine)", to which we replied NST to [protected] as mentioned in message as our TV is not repaired at all. Since then we are unable to contact the same executive over the call.

Hence, kindly requesting you to escalate this matter to higher authorities get someone involved for resolving the Sansui TV condition. It has been pending for 2 months now. The complaint Number is KOL[protected].

Regards,
Sakti Naik
Contact: [protected]/[protected]