Sansui India Complaints & Reviews

Dear team,
I bought the led tv in jan 2017 from bhopal but now its display has got spoiled and i complaint in customer care but no support is coming from service center or customer care side.
I am very dis pointed from your services and i request you please try to help me for the same.

Address :
Speed cyber cafe, yogantar, near vidhya sagar college, awadhpuri bhopal
Mobile: [protected]

Sir i took sansui horizon 1 s 2 months back but my mobile started to drain like hell, even when i keep my mobile in airoplane mod eit drains heavily, it shows abnormal battery percentage like suddenly it jumps to 5 to 100% n stops charging and when i start using it i wont get 10 mins backup also, for ur information i dont have any apps installed except whatsaap, please sir find me an answer i cannot use this mobile but it is only i can afford.

Respected sir/madam,

My mobile phone dead last 8 months both sim is not working, stop working automatically not got any support sansui mobile services centers.

Complaint number: 532909

Kindly check attachment file.

Kindly find below product related details,

Order id: od[protected]
Order date:[protected]

Sansui horizon 1 (Black/golden, 8 gb) 4g-volte
Warranty: 1 year on handset, 6 months on accessories
[imei/serial no: [protected], [protected] ]

Kindly help me and take quick action

Thanks
Brijmohan

मेने आपकी सेनसुई क. का led 46inc डीलर से खरीदा था बह पीछले कई महीने से खराब है, मेने इसकी कई बार सिकयात की लेकिन कोई सुन्बाइ नही हुइ है last comlant date 18/10/2017 customer care .अब मे थक चुका मेरा led tv एक सप्ताह मे ठीक कराया जाए . नही तो मेरे पास एकही बिकलप हे बह हे कोर्ट . मे आप से प्राथना करता हू कि आप मेरा led ठीक कराएगे. Thanking you complanant name raju add h.no 10, gali no27, mahendra park .delhi, m.no[protected]

I bought mobile by 16/4/2017 after four month the charging is not worked. I gave to near by authorized service center (Mentioned in their warranty card) for service. Four month finished they are not service my phone, but they gave another phone which they sent by company service center in delhi. I returned that phone and i told to give my phone or new one. If the problem is not solved means, the mobile is that much worthless. So i want my mobile with good condition or a new one.

Left side display has developed black patch which has increased slowly. Had logged complaint, ref no tha[protected] dt 27.10.2017. Not satisfied with the casual approach shown by the service person. No visible sign of damage on screen but the person visiting insists it is physical damage. The person did not seem to be technically competent. Is there any way the set gets inspected by a technical person. Seek your support.

Respected sir/madam,

My mobile phone dead last 8 months both sim is not working, Automatically stop working and not got any support by customer services centers and SANSUI MOBILE SERVICES CENTERS.

Kindly check attachment file.

Kindly find below product related details,

Order ID: OD[protected]
Order Date:[protected]

Shipping Address
Brijmohan Lodhi
Shant Prabha Heigh, Opp.
Vallabhwadi., Rambaug Maninagar, ,
Vallabhwadi..
Ahmedabad 380008 Gujarat
Phone: [protected]

Sansui Horizon 1 (Black/Golden, 8 GB) 4G-VoLTE
Warranty: 1 Year on Handset, 6 Months on Accessories
[IMEI/Serial No: [protected], [protected] ]

Price: 3999.00

kindly help me and take quick action

Thanks
BRIJMOHAN

Hi sir/madam,

I had brought a 42 inch sansui tv worth rs.24990 during flipkart's big billion offer 1 year ago (Warranty period over now).

2 months ago, the tv was not functioning properly; for which the mother board and the panel was changed. But still we are not getting a clear picture and getting a shadow. The repair person said that the model is not found now.

My grievance is already 4000 rupees have been spent from my side for repairing the sansui tv, although the tv is not functioning properly. Moreover, the model is said to be not found in market now! Why sell such a tv which cannot be repaired!

If this is at the end of the day neither the seller nor the buyer wants to get cheated. We expect better service and models from high profile companies like sansui.

Hence, requesting you to kindly look into this matter with priority and let me know if i can assist you in any way to solve this issue. The sansui tv invoice has been attached for your reference.

Regards,

Sakti naik

Contact: [protected]/[protected]

Hello there,

We given san sui mobile in u r service center on 5/08/2017 still we not received

Kindly look in to this more than 4 months it is the service every time i call or go there only one word they say its under high priority and you will get the call very soon. Even on email they say the same. This is the worst ever experience i have faced with any of the vendor.

Please replace the set are give the credit note

Imei no:[protected]

Job:vasctg013j[protected]

Dear sir,
I have purchase a mobile model horizon 2 from your dealer on 23 may 2017 & my mobile is not working due to some problem. I have search service center in pune location on net searching addares but all servise center till not working. Please help and give me in pune location service center address urgent. Your service is very bad no any service center & this tool free no [protected] not working.
So kindly solve this problem as soon as possible other wise i will force to do legal action. Please call me urgent [protected]
Regards,
Ram panchal..
Mob [protected]
[protected]

I logged a complaint on 4th of november engineer visit on 11th of november identified that issue is with part he request for part and said within 48 hours part will be change.
After one week still no one is come and not even any update. Again i call in sansui support on 18nov speak with mohan he provide me a number of mudassar [protected] he said do what u want to do and cut the call

I filed complaint regarding sound problem in my sansui led tv 32". The technician came and checked it on 11th november. The tv is under warranty cover of 3 yrs. He took the visit charge of 590 and notifed that the speaker is not working and need to be changed. Will order new speaker and it will take maximum to maximum 1 week to get the speaker changed. Now it's 15 days and we have not received the new speaker.. The customer care are not able to help as they direct us to call the technician and service center. People at service center are clueless. They have only one reply as they have no speaker available at this time and ordered for the same. The area managers number given seems all fraud, as calls never get picked up. No tat, no time limit for problem resolution. Most pathetic customer service i have ever faced.

I purchased sansui hard rock plus in 2010 i have problem in my lcdtv about sound. No sound is coming from my tv due to some problem in audio system i discussed with service center about this problem but they were unable to solve the problem. When the problem started some times the audio would come and some times it would go but from last six month it has completely gone.

I bought sansui 4k tv, nov 2015 with 1+2 years extended warranty. The tv has stopped working more than 5 times since we have bought it. We are requesting the service centre change the product as it is a deffective one. But our complaint has not been heard yet. That latest complaint # pun[protected] which i have registered on 18th nov 2017. But still no action has been taken. Though we have been regularly taking feedback from the service personnel. They have been giving excuses like they need to check if the part is available or not, tv cannot be replaced etc. And the result, we are not able to use the product for which we have paid for. I have attached the bill and warranty card photos.

I have purchased mobile sansui horizon2 in 23 sep 2017 through flipkart. The camera has stopped working. I have given to authorised. Service centre in malad mumbai on 28 oct 2017 at unique infosystem and telecom. Till now they are saying spare part is not received by sansui. This is incompetent. Pls provide them the desired parts so they can repair it. Asc code is vascm h094 and job no. Is vascmh094j[protected]. Imei no. Of my mob is [protected]. 25 days have passed pls do it urgent my email is [protected]@gmail.com
[protected]@rediffmail.com
Mob no. Is [protected] and [protected]

I purchased sansui-india 42inch led tv on 26/01/2013 (Mrp was 37000/-). On 01/11/2017 there was some problem in tv like half off the display was black. I raised complained (Complained no - pun[protected] make sansui 42 inch led tv model no.-42sjj42fk) for repairing of tv as per service engineer display panel is faulty and need to be replaced. I asked for quotation and as per their quotation the cost of the display panel is 36000/.

Four year back tv cost was 37000/- and now only screen panel cost is 36000. How is that possible! One part of tv cost is 10000 higher than todays tv cost.

Regards
Pankaj chaturvedi
[protected]@gmail.com
[protected]

I have purchase sansui horizon 2s thru flip kart 03-oct-2017 once i receive phone i have check there as network issue hence find service centre in local and hand over the phone on 23-oct-2017 and after issue solve phone received on 11-nov-2017 but unable to on still issue in battery and unable to on the device hence i resubmitted the device on 13-nov-2017 kindly check device fully it is working condition are not. Kindly solve the issue urgent basis because very disappointed with customer service and mobile servicing units.

As before 2 months my sansui led 50inces 4k tv has a problem of power supply cable which service center took 1 month to solve it and after the repair again after 1 day their is problem of hdmi sockeet and they are saying to bring the tv to the center again. I just wanna say do we have that much of tym only that do such bull # actions. I have a complaint against that service center and against my product also. High authority should take some actions against service station cuz its to much of mental harrasment now. We havent buy this much of expensive product for such cheap actions. Its not been a year to purchase and so much trouble we r facing. We want a new product or else we want our money back thats it

My sansui 32 inch led display is not working. It have 1+2 year warranty which will end on 14th december, 2017.

I have complained to customer care and got complaint no: 0151.
I complained om 07th november and got assurance to resolve complaint within 24 hours. After that i called around 05 times to customer care as after 11 days till date no one has attended my complaint.

I took contact number of service person and called him for 3 days but he was not receiving call. Once he received and told we will attend but no one came yet and now again he is not picking my calls

I purchased sansui led tv model no. Sansui-led-sjx40fb on 20.11.2014 along with 1+2 year extended warranty. From some days i'm experiencing a problem in my tv screen. It is supposed to be a hardware problem cause there's a specific area of screen showing some light black spots. It is leading to make our tv experience very bad. When i lodged a complaint to sansui customer care through their sms system by sending svc on 53030. Then i got a call on my registered mobile no. And they asked about the problem in detail and i told them all the problem in detail, i also made them remember that i have 1+2 year warranty card but the customer executive told us that our engineer will visit your place and will check your tv and you will have to pay him 800 inr+ gst (18%) and that also not guarantee that your problem is under coverage or not but you have to pay the service charge. Now my question is that' "why i should pay the service charge while i have extended warranty card for 1+2 years?" i'm ready to pay the charge if the tv problem is not under coverage but it is non-constitutional paying the money even after having warranty card. I request the concerned authority to take strict action against sansui india before 20.11.2017 as my tv warranty will end on 20.11.2017.