[Resolved] Tata Sky + Full Hd — INSTALLATION DELAY
I have subscribed for TATASKY with standard set-up box (Package Grand Sports WITH one month free) through M/s Unisyn Enterprises, Hyderabad who is a authorized dealer of Tata Sky and marketed by M/s appco Marketing (India) Pvt Ltd and the Tata Sky executive Mr. D. Srikanth, (ID No. HYTD[protected],Mobile No. [protected] Hyderabad) to whom a cheque for Rs. 1890/- dt. 2-4-2013 was given in favour of M/s Unisyn Enterprises, Hyderabad and the same was cleared on[protected]. I was told by the executive that installation would be done within 7 days on honoring of my given cheque.
According to their promise for getting connection IT should be done on or before[protected]. But they have not fulfilled their promise.
Mean while I have purchased a Smart 3D LED HDMI TV on [protected] for better viewing experience, assuming that I would get Tata Sky services soon and after a day on[protected], I called the same above said Tata Sky Executive and asked him to modify my earlier subscription from Tata Sky with Standard setup box to TATASKY+Full HD for which i have issued a cheque in favour of M/s Unisyn Enterprises, Hyderabad for Rs. 4540/- dt.[protected] as the total cost of the subscription for Tata Sky + Full Hd with HD PVR is Rs. 6530/- and the same cheque was credited to their a/c on[protected]. While accepting my modified subscription the executive had promised me that the installation would be done within 3 to 5 working days.
I waited for 5 working days on clearing my second time issued cheque of Rs. 4540/- (Totally Rs. 6430/- = Rs. 1890+Rs. 4530/- ) and I have contacted all the above concerned many a times about my Full HD installation. In response I was informed that job is under process and it will take more 2 or 3 days of time. Finally, I have requested them if they are not able to provide installation in a given of time, my remitted amount should be returned immediately. On saying this They have processed my earlier subscription i.e., TATASKY with standard set-up box and sent work order to their dealer near by my home. In turn the dealer contacted me for installation. But I refused him as he brought to me TATASKY with standard set-up box which differs my modified order since I wanted Tata Sky + Full Hd with HD PVR setup box for which I have already paid.
Immediately, I have contacted the marketing agency, an executive and Tata Sky Mumbai regarding my modified subscription and asked them to issue revised work order duly cancelling my earlier order. They have taken one more week but things have not been done to till date[protected]. At last I frustrated and repeatedly enquiring all the concerned people regarding my modified order and requested to issue work order accordingly. But no one is responded so far.
The Executive Mr. D. Srikanth who approached me has given the following numbers to contact the persons in case of any delay / query.
1. Mr. D. Srikanth, Executive [protected]
(ID No. HYTD[protected]
2. Mr. Hanumanth Rao, MD [protected]
3. office appco, Hyderabad [protected]
In this regard I request the concerned Tata Sky authority to look into the matter to examine my case and do the needful at an early date please.
[protected] / [protected]
Complaint marked as Resolved 2016-02-24 08:52:56
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