| Address: Mumbai Suburban, Maharashtra |
My Subscriber ID with Tata Sky is [protected].
I am a very old customer of Tata Sky and I was earlier posted at Gaya. After my transfer to Mumbai in 2008, since my apartment had already been provided with Cable connection, there was no need of installing TataSky at that time. Recently, after 31.10.2012, I had the following options : (a) to get the connection through existing Cable provider who was willing to continue the service for a further payment of Rs. 800/- + Rs. 800/- for set top box at the existing annual viewing charges of Rs. 2000/- for two TVs. (b) to go for other D2H providers like Dish TV, Videocon, Airtel, etc who were offering very attractive and lucrative packages, (free set top boxes and installation charge including 2 years free packages at a nominal cost, etc) which you must be aware about your competitors. (c) to renew my old connection with the Tata Sky, as I had already the Standard Set up Boxes with me which was going to be completely useless in other options. Therefore, I contacted your helpline people as well as online chat facility available at your website. After listening to my problems/doubts, they suggested me to go for up-gradation of the existing box to HD+. They told me that they had very attractive offer for their customers of Mumbai and other Metros and that I will have to pay only Rs. 4940/- for upgradation of one box which included all the charges including installation etc. and I will not have to pay any other hidden charges. I was only required to pay my charges for Channel packages which they suggested to opt for Dhamaal Mix instead of my earlier package Super Saver and I will have to pay only Rs. 2200/- + Rs. 1760/- annually for my two TVs. They further told me that if I returned the old Standard Set Top Box, my account will be credited with Rs. 750/- within 48 hours. As regards the up-gradation cost, they told me to pay the same in cash to the person who will come to my residence for installing the set. I repeatedly asked them to tell me specifically whether any other charges had to be paid by me but they emphatically assured me again and again in negative.
I accordingly, paid not only Rs. 4940/- to the person (Mr. Praveen Garg) who had come to me for installation on 04.11.2012 but also Rs. 400/- as demanded by him as the charges for joining 3 points in the cable system of the building. He told me that he would send me the receipt of these amounts to me through my e-mail which is yet to be received.
Further I also deposited a sum of Rs. 4000/- on 04.11.2012 to my TataSky A/c which, after debit of annual package charges, showed a credit balance of more than Rs. 100/- . However, on 06.11.12 when I opened the account to ascertain whether the refund amount of Rs. 750/- had been credited to my account, I was shocked to observe that instead of affording any such credit, my account was debited with a sum of Rs. 841/- as Activation fee, which was obviously wrong and I immediately protested and lodged my complaint on the website under new request two times as well as on online chat several times. I was assured that they will look into the matter and get it redressed shortly. But later on I found that not only the requests were deleted from the screen in the mean time but a further debit of Rs. 175/- had also been made in my account as Relocation Fee on 10.11.2012.
My all complaints in this regard has so far gone unheeded and it is apparent that I have made a grave mistake by opting to re-establish my old relation with TataSky instead of choosing other straightforward and cheaper options. What could have been achieved by paying only Rs. 1600/- to Rs 2500/- maximum, I have been duped to pay more than Rs. 9000/- and still I am not sure what other further hidden charges they are planning to impose on me in the days to come, as they are raising new debit entries to my account every alternate day after installation on one pretext or another at their sweet will. As this is a clear cut case of breach of trust as well as fraud, I once again request the TataSky authorities to look into the matter and restore all the above amounts wrongly charged to my account, i. e., Rs. 841/- and Rs. 175/- and also to credit Rs. 750/- as mentioned above forthwith.
I lodged above complaint with their help desk on 11.11.2012 followed by reminders on 14.11.12 & 15.11.12 but so far no reply has been received from them and they have not taken any action.
Yours faithfully,
Pandey Amarendra Kishore,
Vice President (Administration),
SBIGeneral Insurance Co. Ltd.,
Mumbai.
Mob. No. : [protected].
Aug 13, 2020
Complaint marked as Resolved 
TAT Sky — Feedback of customers and need for solution
Sub: - Feedback from CustomerRespected Sir,
Happy Diwali to you and your family.
I am living in Rajasthan and recently have become the subscriber of TATA Sky. Therefore I would like to give feedback on this.
Sir, the picture quality is really good than the cable we had earlier. But sorry to say that except this nothing is enough or at the level of satisfaction.
Let me explain it: -
I am all talking about the channels are being provided by the TATA SKY. You are providing India TV, Star Plus and some more channels (10+) in Rs.100/ month, which are not enough since new generation is not watching these channels only.
In terms of your another scheme of Rs.200/month, I would like to say that you are providing 50+ channels in Rs.200/month, but sir your kind attention is invited towards one fact that out of 50+ channels only 20-25 channels are watchable, mean to say that Sony, Max, (being watched by all age group people) Star One, Star Plus, Sahara, Zee TV, Zee News, Star News, Aaj Tak, (being watched by 20-50 above age group people) Disney, Toon Disney, Discovery Animal Planet, Star Gold, Utsav, Zee Cinema (being watched by 15-30 age group people) are watched every day by people, except these channels lots of regional channels (tamil, urdu panjabi, malyalam and some more 20-25 channels) are being provided, which are senseless (sorry to say), no sports channels, no English are being provided in that scheme, that is really shocked and now in global world is not expected from TATA.
Sir, regional channels (tamil, urdu panjabi, malyalam, bangla, napali doordarshan and some more 20-25 channels) were necessary to provide in earlier era but do u think that now a days people are interested watching these kinds of channels? My answer is no (on the basis of the views received by your customers). You have given maximum channels of these kinds, which make no sense.
Sir, lots of new channels have come now a days like colors, 9X, 9XM, bindas and many more but you have put these channels on irregular basis, people have to pay extra amount for this on month to month basis even after having the scheme of Rs.300/month. This is really shocking, maximum people between age group of 18-35 want to watch these channels (may be you are losing maximum customers from this age group).
The people who have bought tata sky could not watch these channels because of channels restrictions.
Sir, I would like to have your attention on one more fact, that in Rs.100/month Big TV and Digital TV are providing 170 channels with all the new channels, sports channels, no need to pay extra amount for colors, 9xm, bindas and lots of sports and English channels.
One more reality I would like to mention is that our cable TV provider is providing more than 70 channels (all new channels, no regional channels, all sports channels, all English Channels and local channels and every day one new film, one old song channel also) in Rs.150/month will you believe on this?, sir this is fact. All the people in our city and / or in Rajasthan are enjoying it, with good picture quality.
Respected sir, these all data have been collected by me (being an MBA student of Marketing field).
Sir, this is really unexpected from the reputed brand of TATA, which is distinguished as Good brand with great reputation in India & abroad as well.
But sir it is really painful to say that with this condition TATA Sky will not able to survive more, among its competitors.
Prayer / Request / Suggestion (if I May): -
Respect Sir, we (group of people have tata sky) were having lots of expectation while buying TATA Sky, but we are really not entertained by this or I may say by your product.
Lots of people now a days are ignoring buying tata sky and emphasizing on buying Big TV or Digital TV.
Respected Sir, I am not saying to reduce the price or high the price but saying for adding more channels so that people can be attracted to buy this product (atleast 9xm, colours, bindas, NDTV Imagine, AXN, star movies, tranz, star sports, neo sports channels, Start Cricket, ten sport) should be added as regular channels for having better amount of customers.
If you reduce the cost of schemes and add atleast above mentioned channels as regular channels, than it would be the positive steps towards having large amount of customers.
Please sir, do the needful so that your customers can enjoy it well and be loyal to your brand, for long.
With Regards,
On behalf your customers or subscribers.