[Resolved] Sathya Agencies — Received used ifb microwave oven on new purchase from sathya agencies namakkal branch
Gegeethailango on May 21, 2017
I paid Rs.23, 300 on 16/05/2017 for purchase of an Air cooler, a Mixie and a IFB Microwave Oven (MWO25BC4) by a DD in favour of Sathya Agencies Namakkal. I received the Air cooler and Mixie on the day of payment itself. But I did not receive the oven as they were out of stock and they requested me to wait and promised to deliver the product the next day.
But I went in person and took delivery on 18/05/2017 only since they failed to deliver on 17th. Upon returning home I came to know that the Oven is a used one.
I even found two dirty rags inside the Oven and there are a lot of scratches on the body and the control panel (Images Attached). Immediately I informed to Sathya Agencies Namakkal but they arrived only on multiple calls. The two staffs who arrived that evening recognised that the Oven is a used one and promised me that they will deliver a new IFB Microwave Oven the next day (19/05/2017) by 11 am.
On 19th we did not receive neither the product nor any call from Sathya Agencies. Then we called them that afternoon and they replied that they will deliver that evening. We have not received any calls from them and so we called them. From then on for every single call they kept on beating around the bush.
On Saturday (20/05/2017) evening after waiting for a while I called them to know the status and THEY TOLD ME NOT TO CALL THEM! This is Deficiency of Service which is penalizable under Consumer Law. I hope to receive a NEW IFB MICROWAVE OVEN (MWO25BC4) and also hope that I need not take this to Consumer Court.
I am a Branch Manager of a Nationalised Bank. This is the worst service I have ever faced. If they are doing this to me, what will they do the common and the uneducated people.
Complaint marked as Resolved Jun 5, 2017
Finally, after fifteen days of actual sale/delivery, they replaced the old product with the new one. Thanks for the customer service team's help.
[May 22, 2017] Sathya Agencies customer support has been notified about the posted complaint.
Verified SupportSathya Agencies Customer Care's response, May 24, 2017
Greetings from Sathya.
We are sorry for the inconvenience caused to you. We assure you that one of our Customer Care Executive will call you and fix the complaint positively.
Looking forward to serve you always.
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