Sathya Agencies Complaints & Reviews

Dear service provider,

I bought a whirlpool friedge on 28th may 2015 with bajaj extended 2 years warranty (Rs 1050) and a washing machine purchased date 16th feb, 2016 with bajaj 3 years extended warranty (Rs. 2948). Now on 14th september, 2017 i was facing trouble with my refrigerator.
Then i tried to contact your store with all your customer care number where your numbers are saying that you will give me call back. Till today i did not received any call back.

I called to your whirlpool customer service with service request number (Sr number: mr[protected]). They came to my place for inspection inspection and rectified problem. For that they charged rs 350 as per record they found the item is out of warranty. And they informed to claim this amount with invoice to bajaj for paid 2 years extended warranty service.

I reached at your coimbatore rs puram office and spoke to your staff members and manager, they told me this warranty service is not under sathya coverage, i have to go to bajaj main office racecourse road, coimbatore. As per guideline i went there and spoke to them. But they did not found any warranty record in their database.

They updated me that they can not do anything as warranty not generated. They can only tell to the sathya for refund me the warranty amount.

Then i went to your sathya office rs puram for the refund amount and service charge. They made me to wait and tried to communicate with your internal staff for the resolution. Still i am not received any solution in it. I am kicked like football from one place to another place and many phone calls but all of your members are just playing game with me.

Now please resolve this issue as soon as possible before taking any further action. Otherwise total matter will go to consumer court.

Please refund my money rs 1050+2948+350= total rs 4348
Or
Give me bajaj policy number agreement for both products plus paid rs 350 for service.

I hope you are not doing same thing with all your customers.

Thank you

Best regards
Abhijit banik

Dear sir/madam

I have purchased samsung led tv with extended warranty through bajaj finserv, and the first emi is 31/05/2016 and the last installment is 05/08/2017, and i have purchased whirpool washing machine through bajaj finserv and the first emi is 18/01/2017 and the last emi is 02/09/2017 but today when i received a statement from citi bank credit card it is clearly mentioned that on 21/09/2017 with description of sathya agencies pvt. Ltd ltm - 002/024 for rs.. 401/- let me know for what purpose it has been taken

Awaiting for your earliest reply.

Pls. Tell your customer care to attend the customers call.

Regds,

Bhamini berlin
Mail: [protected]@gmail.com
Ph: [protected]

Last year deepavli combo offer displayed at ambattur showroom.in combo offer lg tv, home theatre, dvd. So i purchased the tv, home theatre they delivered dvd no stock. After 20 days you can collect the dvd. So i went the showroom same answer said. I went to the showroom 7 times to collect the dvd. Still now not recived. Why are you cheating the customer.

I have purchased Voltas AC Vadapalani Branch, delivered damage piece without QC, many times called no response and directly visit but not rectified. Many promises while purchasing. Sathya management team take a necessary action and provide good service and support for other customers. Here after I have no idea to purchase any product in your store.

I am supplied a hitachi a. C by your nagercoil branch without a remote control for bill receipt no.143 dated 18/08/2016 to my residence at 19/103a balamore road, thittuvilai in kanyakumari district. Till today i have not received the remote and could not use a. C. Several calls made to nagercoil branch to nithia and jegan but not addressed till now.
There were three a. C bought from them. One o general and two hitachi air conditioner. Out of two hitachi airconditioner one had the remote inside the box. The other didn't have.
One of the hitachi a. C was fitted in upstairs which is meant for renting out. I could not rent out the portion now as remote to use a. C not there

Dear sathya team,

I am buying all electronic products from sathya only. This time i bought blue starg ac along with sakthi stabilizer. The stabilizer is defect product. It is not working after installation. I want this product should be replaced by new one or exchange of some good stabilizers. If this issue is not resolved, i can buy new one but not from sathya agencies.

I have made an online payment through sathya.in website on 10.07.2017 for the purchase of godrej single door refrigerator model : 240 liters rd edge pro ct 3.2 (Under exchange) and one v-gard stabilizer for the fridge under order no sbso-13515 which amounted rs. 18250. Even though they said within 2 days the above products will get delivered up on my continues request and complaints it got delivered to my address only on 17.07.2017. The product got delivered with out any bills in original or duplicate. So i found lot of difficulties for arranging the company demo because the technician came for the same insisted to produce the bill for the demo. Also you are well aware the importance of having the bills to claim warranty if required.

Also would like to inform you that, while interacting with their customer care staff (Ms. Guru lakshmi on ph no. [protected]) she confirmed before and after making the payment that they will take back the exchange product (Old fridge) on the same transport which comes for the delivery. But the courier personal said they won't do so. That day onwards i am keep calling their staff to arrange quick collection of old refrigerator, but till this time nobody tuned up or not given any proper information about the same.

Past one week i am interacting with their customer care staff ms. Gayathri on ph no. [protected] and told my difficulties to keep both (Old and new) refrigerators at home due to space constrains and arrange immediate collection of old refrigerator but all my efforts are in vain. Today on my enquiry ms. Gayathri told me that the bills are already couriered but she failed to give courier details like name of the courier company, date of despatch or tracking number.

In view of the above i am making this written complaint and request you to take necessary actions against the responsible people for the above lapses.

With regards...
Saju menon
2a/5, air india staff colony
Meenambakkam
Chennai - 600027
Ph : [protected]

Hi

Recently i have purchased 1 ton inverter haier air conditioner in sathya agencies arakkonam branch. But after the installation i found that air conditioner is not working fine. I have informed to the technician who has installed but later i got a shock news that he is not a authorized technician they have hired him from outside for day basis.

He asked to complaint the same to branch, i have contacted sathya arakkonam branch and informed the non working of air conditioners but they are very lethargic and giving silly reasons and not responding properly.

He is telling technician is on the way to my home from morning and from evening he is not picking the call. Am very much frustrated about the service sathya agencies giving to the customers.

Am also wondering how come they are selling a faulty products to customers? And not responding to the customer complaints properly

I booked a washing machine sathya agencies in avadi.
Next day they sent me the showroom piece telling that was brand new. V rejected it knowing it was not brand new.
V went to cancel the order. But owner ravi gave polite reply... And assured us new product if booked again..
So v booked a 6.5kg machine.. Having told one price during invoice/bill they have increased it... No response from them
Poor experience..

I was purchased tv (Sony led klv32r422e) through online, problem is i m not received tv which i seen from internet (Sathya portal) i revived different tv, regarding this i spoke with sales & store in charge they said its like that only. This my third order. I am very disappointed. Your cheating the customer like anything.

I never expect this kind off service from sathya. Kindly look into the top priority

Bought a 49inch tv from satya kelambakkam on last sunday of june. Since it was gst transmission time original bill was not guven. But the item was delvered three days later even then bill was not sent. Yesterday i called the outlet and requested to send it àcross by post. Only to be answered very rudely that i have to come and collect it. I asked for the executive who attended and she so rudely asked for the name which i did not remember. Never again will i step into satya. A piece worth 1.5 lakhs sold no respect bad experience. Horrible to think i bought something there

Hello sir,

Am writing this email with regards to an ac which i bought it few days back from you. I paid it in full cash and bought it but i was not explained by anyone about the product in detail hence i had to return it the next day. When i met sathya ageny manager, he was pretty rude and did not even listen to what i was saying. Being a customer and i bought a product from them which i had to return but they did not even have a courtesy to listen or see to what i was asking. Worst customer service ever seen in my life. I would recommend not to buy any products from them. They would just sell it, get your money and close it. They are running # business. The product is brand new and we have not even opened yet. The reason why am returning the product is because i did not know what i was buying and i was not fully explained but then i just went for it knowing that product would be good. But you guys showed your business tactics to your own customers, then how the hell would customers come and buy product from you all in future. I want to return it or else i will have this message posted in all social network to make sure that your # business is going down. I would expect a reply by tonight for this email

Regards,

Sasi

I purchase Samsung washing machine and LG refrigerator 2 days before at kumananchavadi and am waiting for delivery 3rd day call to customer care several times non response so we went to shop for asking about delivery but there people treat very cheap like government office as like singular we totally absurd. actually we plan to purchase a godrej split AC their but we know about the customer care .. Thank God..

Samsung friddge rt 37m5538s9 inv[protected] dated[protected] the above refrigerator which was supplied to me on 27062017 at 10 pm when the same was opened by the customer service engineer it was found that the piece so delivered to me is one of the defective item - the person who called on us for installation promised to call back once he checks with availability of piece till 7 pm i havent received any such information - if in case 345 l replacement piece is not available i wont mind taking a good piece of same model 395 l but ensure a good piece is supplied and best price is offered for that - i will make the balance payment in person tomorrow morning kindly confirm bhaskar ramamurthi[protected]

Samsung fridge rt37m5538s9 0epg4daj500877 purchased vide invoice[protected] date & time[protected] amount was paid on 2606.2017 and promised to deliver within 24 hours - i am writing this after the time frame as u said - the fridge is yet to be delivered. None picks up the phone in customer care i get a simple answer that the product has been loaded but till now i am yet to receive the product i regret having booked an item from you if you are unable to deliver in time atleast inform the customer - i am in dark now will my product be delivered???

I have purchased ac in satya madipakkam branch before 5 days along with voltage stabilizer.
They have not delivered the stabilizer eventhough i paid the delivery amount

They have not installed the ac even after 5 days but promised to install by 24 hrs at the bill payment time. Worst behaviour and they are now questioning me like i dint say you to buy here.. Worst customer handling.

Hi i had purchased tv through sathya.in online portal. They displayed the lg 43 inch tv in a discount of 54% so i paid around 40990 after discount. Next day morning they called and confirmed the order too. After some time they called again and asking me to pay the full amount without any discount to deliver this product one guy name david babu is the manger for this online purchase department. His response is ridiculous he is asking me to file a complaint for the same and denying to deliver the product unless i pay extra cost without discount. He is telling like a school kid that some people updated wrong discount. How come this is a fair answer, they are cheating customers they are asking us to buy a product with low price with discount and asking us to pay more which need to be delivered. I am attaching screen shot in which product displayed in a discounted price,

I ordered pedestal fan in SBSO-12558

I received a damaged part and couldnt assemble the set.

Within an hour of delivery I tried all means to reach Sathya agencies to return the product and get a refund.

I tried calling the number that they have published on their website 91 [protected] / [protected] however no response from Sathya and a person called and asked me to call [protected]. But no one picked the other number. Such a frustrating experience

Please help in refund for the product from Sathya

Before a two weeks bought a lg purifier from guduvanchery sathya branch. Initially they said while explaining about the product if the pressure is in not up to the level means have to fix a motor to fix that pressure. And the technician said to fix pressure pump. I have bought the pressure pump and said him to fix it. But now he is saying have to fix pressure pump for the tank. It will costs up to 15000. And i have informed to the sathya shop from which i bought the purifier they said after a talk with that technician. The technician haven't come on next day and in shop also no one has responded me. Please do the needful or otherwise return the machine cancel my emi

I paid Rs.23, 300 on 16/05/2017 for purchase of an Air cooler, a Mixie and a IFB Microwave Oven (MWO25BC4) by a DD in favour of Sathya Agencies Namakkal. I received the Air cooler and Mixie on the day of payment itself. But I did not receive the oven as they were out of stock and they requested me to wait and promised to deliver the product the next day.
But I went in person and took delivery on 18/05/2017 only since they failed to deliver on 17th. Upon returning home I came to know that the Oven is a used one.
I even found two dirty rags inside the Oven and there are a lot of scratches on the body and the control panel (Images Attached). Immediately I informed to Sathya Agencies Namakkal but they arrived only on multiple calls. The two staffs who arrived that evening recognised that the Oven is a used one and promised me that they will deliver a new IFB Microwave Oven the next day (19/05/2017) by 11 am.
On 19th we did not receive neither the product nor any call from Sathya Agencies. Then we called them that afternoon and they replied that they will deliver that evening. We have not received any calls from them and so we called them. From then on for every single call they kept on beating around the bush.
On Saturday (20/05/2017) evening after waiting for a while I called them to know the status and THEY TOLD ME NOT TO CALL THEM! This is Deficiency of Service which is penalizable under Consumer Law. I hope to receive a NEW IFB MICROWAVE OVEN (MWO25BC4) and also hope that I need not take this to Consumer Court.
I am a Branch Manager of a Nationalised Bank. This is the worst service I have ever faced. If they are doing this to me, what will they do the common and the uneducated people.

With Regrets,
Geetha I