SBI Credit Card — Non receipt of sbi credit card

Respected Sir / Madam,

I am Thankful to you because yesterday get a call @ 4:05pm from +[protected] to resolve my concern as inform to you earlier.

executive had convey to me that they are looking from Mr. Anil Gandhi (Laxmi Electronics) on [protected].

Hence forth I had inform to them that [protected] is my cell no ie. Jay Desai, from last 12 Years. I kindly request them to check with same no @ Vodafone, a service provider. Apart from this I had provided my residential address also for verification.

I am sincerely requesting them to provide me Clearance Certificate, stating that I, Mr. Jay Narendra Desai, am not holding ANY SBI CREDIT CARD.

Thanks & Regards
Jay Narendra Desai

Respected Sir / Madam
With guidance of Branch Manager & Credit Card Executive, I had connected a call on[protected] through my cell no [protected] & talk to executive for 14min @ 11:39am. During conversation executive neither could able to confirm with me about credit card no nor the where card had been used because the different mobile no had been registered in the data like the name of person (Anil Gandhi) as per yesterday's talk with executive in mention in earlier communication.

Hence I like to draw your attention that neither the name or the mobile no which are registered with data that's not belong to me. So sincerely requesting them to give me a CLEANRANCE CERTIFICATE stating that I, Mr. Jay Narendra Desai, don't HOLD ANY SBI CREDIT CARD.

Thanks & Regards
Jay Narendra Desai

Respected Sir / Madam
With guidance of Branch Manager & Credit Card Executive, I had connected a call on[protected] through my cell no [protected] & talk to executive for 14min @ 11:39am. During conversation executive neither could able to confirm with me about credit card no nor the where card had been used because the different mobile no had been registered in the data like the name of person (Anil Gandhi) as per yesterday's talk with executive in mention in earlier communication.

Hence I like to draw your attention that neither the name or the mobile no which are registered with data that's not belong to me. So sincerely requesting them to give me a CLEANRANCE CERTIFICATE stating that I, Mr. Jay Narendra Desai, don't HOLD ANY SBI CREDIT CARD.

Thanks & Regards
Jay Narendra Desai

Respected Sir / Madam,

Thank you very much for your kind support. I get a call from executive of SBI CREDIT CARD from +[protected] to resolve my concern.

Their executive had verbally inform that even I hadn't received any SBI CREDIT CARD or which is issued on the name of Anil Gandhi (Laxmi Electronics) with Different Registered Mobile No in the data (as mention in my trailer mails) but showing Due of Rs. 34500/- on behalf of same. That could be resolved with Payment of Rs. 11500/- to avoid physical as well as mental harassment.

For the same executive is going to mail me an approval letter stating that I, Mr. Jay Narendra Desai, don't have any pending due nor I am not holding ANY SBI CREDIT CARD.

Thanks & Regards
Jay Narendra Desai

Respected Sir / Madam,

It's very heart fail to write that I had only apply for SBI CREDIT CARD in 2004 & till date neither I had received SBI CREDIT CARD nor any body could able to provide me details (like Credit Card No / Statement / Usage Detail / POD of Delivery Of Credit card). Apart from this name had been communicated ie Anil Gandhi (Laxmi Electronics) along with other mobile no registered in data.

On the above, due was showing of Rs. 34, 877.70/- on the same credit card which has Damaged My CIBIL instead of Anil Gandhi. Apart from it the time is given only of 1 day ie 29.03.2016, today, to pay amount of Rs. 11500/- for Write Off from CIBIL as well as other relevant firms, call by Executive from +[protected].

First I had issued a cheque (Pl find the attachment with this) as mention in letter (pl find the attachment). After half an same executive had informed me through +[protected] that compulsory I have to do online transaction which I had did (attachment of screen shot) by stop payment of cheque which is already in Dropbox of SBI (SBIN0005098) & might be getting back day after tomorrow.

I sincerely request you to give me CLEARANCE CERTIFICATE stating that I am not holding ANY SBI CREDIT CARD along with Refund in terms of CASH BACK for such mental / physical / financial harassment.

Regards,

Jay Narendra Desai

Respected Sir / Madam

I had done the transaction to pay the amount as mention in letter, even though I am holding ANY SBI CREDIT CARD & due of Rs. 34877.70 is showing on be half of me, I got sms as an reply from bank.

Pl find the attachment of screen shot of the same sms.

So kindly Request you to provide me Clearance Certificate stating that I am not holding ANY SBI CREDIT CARD along with Refund of the same for such mental / physical / financial harassment.

Thanks & Regards
Jay Narendra Desai

Respected Sir / Madam,

Still today I am getting a call from +[protected]:22am) about the same with Name of Mr. Anil Gandhi (Gandhi Electronics, who might be actual defaulter).

As mentioned in Trailer mail I had paid the amount as mention in letter (attachment) even though neither I had received Any SBI CREDIT CARD nor I had received statement of the same / delivery proof (POD) @ my residence . The different mobile no has been registered in data.

So sincerely I am requesting you to give me a CLEANRANCE CERTIFICATE stating that I am not holding ANY SBI CREDIT CARD along with Reimbursement of the amount because of Mental / Physical / Financial Harassment.

Thanks & Regards

Jay Narendra Desai

Respected Sir / Madam,

I get following reply from SBI CARD.


Dear Mr. Jay N Desai,

Warm Greetings for the day!

This is with reference to your communication dated 22/3/2016.

We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us.

This is with reference to your telephonic conversation with our customer service on [protected] regarding your queries related to SBI Card.

We trust your queries have been addressed completely and to your utmost satisfaction. However we'll be glad to assist you incase any more information is required.

We wish to inform you that we have taken note of your request on Account Zeroisation (1-[protected]) which is subject to approval and we shall get the same resolved at the earliest.
We would be intimating you shortly on the status of the same on or before 14/4/2016.

We wish to inform you that we have taken note of your complaint on Misuse due to Never Receive Card (1-[protected]) and we shall get the same resolved at the earliest.
We would be intimating you shortly on the status of the same on or before 5/8/2016.

We request your patience in the interim period.

However, we sincerely regret for the inconvenience that may have been caused to you.

In case of any further assistance, Please feel free to contact us.

Yours sincerely,
John
From Nodal Desk Team – SBI Cards

Regards

Jay Narendra Desai

Respected Sir / Madam,

I am thanking you for taking lots of pain to resolve my concern as I am receiving call on daily basis either from +[protected] or +[protected] or +[protected].

During above call everyone is taking a common verification of mine (like my residential address / dob / mother's name etc) along with other name of Mr. Anil Gandhi (who could be a defaulter) as well instead of my mobile no some other mobile no is registered in the data @ SBI. I am sincerely requesting you to avoid such repeated verification.

Hence I had provided all the verifications in every call as well as I had paid the amount (to clear it from CIBIL) also even though till date I hadn't received any SBI CREDIT CARD. So I am suffering from Mental / Physical / Financial Harassment. I am requesting you to provide me Clearance Certificate stating that I am not holding ANY SBI CREDIT CARD & also to reimburse the amount which I had paid with out receiving SBI CREDIT CARD.

Thanks & Regards
Jay Narendra Desai

Respected Sir / Madam

I had received following reply from SBI CREDIT CARD.
06/04/2016

Dear Mr. Jay N Desai,

Thank you for writing to SBI Cards.

This is with reference to your communication dated 1/4/2016 .


Outstanding Related: We wish to inform you that we have taken note of your query vide reference number 1-[protected] and we shall get the same resolved at the earliest.

We would be intimating you by 14/4/2016 on the status of the same.

Third Party Calls Related: We regret for the inconvenience caused to you on the matter addressed to us.

We would like to inform you that SBI Card never seeks for card details from its customers like card number, card expiry and CVV.

Hence, We would request you not to share these details with anyone.

Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected]toll),[protected]prefix local STD code) or[protected]toll free). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.

Yours sincerely,
Jyoti Sharma - Customer Service

[THREAD ID:1-2M71OUB]

Thanks & Regards
Jay Narendra Desai

Respected Sir / Madam

Today I had received one more following reply from SBI CREDIT.
Dear Mr Desai,

Warm Greetings for the day!

This is with reference to your email regarding SBI Card account.

We wish to inform you that we are working on your complaint regarding outstanding on SBI Card which has not been delivered to you and same is under investigation. Please bear with us in the interim period.

We would revert you within 90 days with our responses.

Incase of any further assistance, Please feel free to contact us.

Yours sincerely,
Rahul Saini

From Nodal Desk – SBI Cards

Thanks & Regards
Jay Narendra Desai

Respected Sir / Madam

Today just get third reply.
Dear Cardholder,

I thank you for writing to me and bringing it to my notice. We will contact you if we need any further details to resolve the matter.

In case you are writing to us for the first time and have a query on your credit card, you may reach us on [protected]@sbicard.com or contact our call center on[protected]toll),[protected]prefix local STD code) or[protected]toll free).

This is the Escalation Desk and all cases are investigated in detail. We shall try to resolve your concern in 8 working days. Should we require more time for further investigation, we will keep you informed.

For faster tracking of your future communication, please do not change the subject line of this email. If you have not provided your SBI Card / Contact Number in your email, please provide the same for faster resolution.

While we work towards providing a resolution, we request you to please bear with us in the interim.

Our grievance redressal mechanism is also available at our website -www.sbicards.com, https://www.sbicard.com/header_footer_pages/grievance_redressal_0_170957.html for ready reference.

We thank you for giving us this opportunity to serve you.

Warm Regards,
Nodal Officer
Customer Services
SBI Card


[THREAD ID: 1-2PWHCKY]
"Please do not delete Thread ID" Message in auto acknowledgement"

Regards
Jay Narendra Desai

Respected Sir / Madam,

As per following email reply from SBI CREDIT CARD, they are going to update me the status about the clearance certificate stating that I am not holding my SBI CREDIT CARD along with Reimbursement for mental / physical / financial harassment..

Outstanding Related: We wish to inform you that we have taken note of your query vide reference number 1-[protected]  and we shall get the same resolved at the earliest.

We would be intimating you by 14/4/2016 on the status of the same.

Note: yet not get any reply.

Thanks & Regards

Jay Narendra Desai
+91-[protected]

Respected Sir / Madam

I had received following reply from SBI CREDIT CARD.

19/4/2016

Dear Mr Jay N Desai,

Thank you for writing to SBI Cards.

This is with reference to your communication dated 15/4/2016.

Card Related:

We would like to inform you that as on date there are no dues payable to us.
Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected]toll),[protected]prefix local STD code) or[protected]toll free). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.

Yours sincerely,
Manoj S - Customer Service

Respected Sir / Madam,

As per my earlier mail I got a reply from SBI CREDIT CARD that I am not having due with SBI CREDIT CARD while I had paid the amount of Rs. 11500/- (find the attachment of receipt) as mention in letter from SBI CREDIT CARD (find the attachment of letter) with out receiving SBI CREDIT CARD. I get heracement through calls on the defaulter's name, Mr. Anil Gandhi along with other registered mobile no in data of SBI CREDIT CARD.

So I kindly request you to help me to get CLEARANCE CERTIFICATE stating that neither I am holding ANY SBI CREDIT CARD nor having any pending dues with SBI CREDIT CARD along with Reimbursement of Rs. 11500/- for Physical / Financial / Mental Heracement.

Thanks & Regards
Jay Narendra Desai
+91-[protected]

Respected Sir / Madam

I had received following communication from SBI CREDIT CARD.
20/04/2016


Dear Mr Jay N Desai,

Thank you for writing to SBI Cards.

This is with reference to your communication dated 19 Apr 2016.

We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us.
We wish to inform you that we tried to establish contact with you at [protected] & [protected] in order to process your request but unable to get in touch with you.

Settlement of Account & Card Related

We would request you to confirm the following details, as it would enable us to take necessary action at the earliest.

*Mother’s Maiden Name (OR) Date of Birth

*Residential Address with pin code

*Official Address with pin code

*Register Mobile Number

Post receipt of your confirmation request would be taken for card status and NOC letter.

I had given following reply to them.
Respected Sir / Madam,

Pl make a note that I used to get call from your executive on the name of Mr. Anil Gandhi (who might be the defaulter) & first time, [protected] (registered in your data) which doesn't belong to me, mobile no had been convey to me by you. I had only applied for SBI CREDIT CARD in 2006 which till today I haven't received & despite of that I had to suffer Physically (through calls) / Mentally (because of same verification in each call) / Financial (had to pay Rs. 11500/- to clean up my CIBIL Report).

Remaining details are as follows which was asked by you which had been verified during each & every call from SBI CREDIT CARD.

Settlement of Account & Card Related


We would request you to confirm the following details, as it would enable us to take necessary action at the earliest.


*Mother’s Maiden Name (OR) Date of Birth: DEVYANI / 13.12.1977


*Residential Address with pin code:
A-104
Ashwamegh Complex
Opp. Maniratnapark

Chhatrapati Shivaji Road
Adajan,
Surat-395009
Gujarat


*Official Address with pin code:


*Register Mobile Number: [protected]


Post receipt of your confirmation request would be taken for card status and NOC letter.

I sincerely request you to stop heracement for the same data for several times as you had given me following communication through email

19/4/2016

Dear Mr Jay N Desai,

Thank you for writing to SBI Cards.

This is with reference to your communication dated 15/4/2016.

Card Related:

We would like to inform you that as on date there are no dues payable to us.

I like to give a thanks for taking an interest to resolve my concern. Last not the least time I am requesting you to provide me Clearance Certificate stating that neither I am holding ANY SBI CREDIT CARD nor having any pending dues with SBI CREDIT CARD along with Reimbursement for mental / physical / financial harassment.

Thanks & Regards
Jay Narendra Desai
+91-[protected]

Respected Sir / Madam,

Today I get call from +[protected] & asked for verification about my employment, my mailing address as well as my registered mobile no ( as different mobile no & name, Mr. Anil Gandhi had been registered in data of SBI CREDIT CARD).

Also get following email from [protected]@sbicard.com.
26/4/2016


Dear Mr. Jay N Desai,

Thank you for writing to SBI Cards.

This is with reference to your communication dated 20/4/2016.

SBI Card Related : We wish to inform you that it is in reference to your telephonic conversation with the undersigned on 26/4/2016 regarding your queries related to the NOC and address change and mobile number change, card status on your card account.

We trust your queries have been addressed completely and to your utmost satisfaction. However we'll be glad to help you.

Mobile Number Change Related:

We would request you to contact our helpline and follow the below mentioned steps in order to change the mobile number on your SBI card account or you can also update the same online as per the below procedure. You would require OTP to update your mobile number which will be sent to your existing mobile number registered with us.

IVR:

Step 1 – Call helpline and choose option 03 in level 02 for Mobile Number Updation and press 1 to generate OTP
Step 2- Enter 16 digit card number, DOB( DD MM YYYY), Card expiry date( MM YY) to generate OTP.
Step 3- If information entered in Step 2 is correct, OTP will be sent to your old registered mobile number
Step 4- IVR would prompt” The One Time Password (OTP) to authenticate registered mobile no. change has been sent to your registered mobile no. ending with XXXX. Please enter the OTP sent to you”
Step 5- Enters OTP
Step 6- IVR validates OTP entered by you
Step 7- Post successful validation you need to enter 10 digit new mobile number & then re-enter.

Online:

Step 1- Login to your account through www.sbicard.com with your user id and password
Step 2- Click on My profile option
Step 3 – In My profile page click on Quick contact option
Step 4 – Click on Edit to change your mobile number

The mobile number is updated successfully. Confirmation SMS would be sent on both old and new mobile numbers.

In case you do not have your registered mobile number functional, we would request you to send us the signed covering letter along with self-attested Residence Address Proof & Govt. Photo Id Proof

*Either via scanned copy email at [protected]@sbicard.com
*Or physical document at following address:

SBI Card Payment & Services Ltd,
P.O. Bag No-28,
G.P.O.
New Delhi – 110001

Further, We wish to inform you that now you can send your request regarding mobile number change by submitting related KYC documents, along with duly signed request letter mentioning your 16-digit SBI Card/Account Number, to one of our Walk-In service desk from the list enclosed.

Please note that, in case of physical documents received through Walk-In branches, at least one of the document should be self-attested.

Enclosed : IVR flow, KYC List & Walk-In Service Desk List.

Office Address Change Related : We have taken note of your request, and would like to assure you that the same is under consideration. We would be intimating you shortly on the status of the same.

Reference Number : 1-[protected]

No Due Certificate Related : We have taken note of your request, and would like to assure you that the same is under consideration. We would be intimating you shortly on the status of the same by 10/05/2016.

Reference Number : 1-[protected]

Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected]toll),[protected]prefix local STD code) or[protected]toll free). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.
Yours sincerely,
Rachel D - Customer Service

I had given following reply.
Respected Sir / Madam

I just a call from executive from +[protected]. Executive had taken a verification about my employment, my mobile no (as registered different no in data as well name also registered as Mr. Anil Gandhi) & also about my mailing address. Executive had convey that latest by 10 May 2016 I am going to receive NOC letter as per mail of 20 April 2016, I am not having any due @ SBI CREDIT CARD.

I Thankful to All for taking a lot of pain to resolve my concern. Hence I like to request you all to provide me Clearance Certificate stating that neither I am holding ANY SBI CREDIT CARD nor having any pending dues along with Reimbursement of Rs. 11500/- which I had paid with out receiving SBI CREDIT CARD while I had only applied for SBI Credit Card.

Kindly request you to get me the justice for Mental / Physical / Financial Harassment.

Thanks & Regards
Jay Narendra Desai
+91-[protected]