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Screen Guards India Complaints & Reviews

2.9
Updated: Jan 22, 2024
Complaints 265
Resolved
148
Unresolved
117
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Screen Guards India reviews & complaints page 8

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GAURAVNIGAM
from NEW DELHI, Delhi
Aug 5, 2018
Resolved
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Resolved

Address: New Delhi, Delhi, 110086
Website: screengurards india

I ordered a back cover (Vaku apple iphone 6 glossy edition back cover) for my i phone and i received back cover completely broken.
Now company is not replying on my complaint.
Please help.

My order details are :
Item code [protected]
Order date: 26.07.2017, 15:41:00 pm
Blue dart : [protected]

Company is big fraud.

My request to everyone, please first open package then pay otherwise you will be fooled by such companies. They may ask you to pay first but either hook or crook you need to check parcel first otherwise your money could be wasted.

Thanks
Gaurav nigam
[protected]
+4 photos
Feb 17, 2019
Complaint marked as Resolved 
Screen Guards India customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2019
Screen Guards India Customer Care's response
Sorry for all inconvenience caused to you.

As per checking your query has resolved by us on 7th august.
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    S
    sandeeprit
    from Delhi, Delhi
    Jul 31, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110015
    Website: screenguards.co.in

    I received the duplicate product / other company product
    Product mention in the order "vaku ® wire-less fast charging powerbank abs body with digital display high power 10, 000 mah dual-usb output power bank"

    When i received i didn't check the company model because of the trust but when product is not working properly then i check my order and product both are different

    Now customer care number not reachable,

    Now refund the money or replace the product with original product
    +1 photos
    Feb 28, 2019
    Complaint marked as Resolved 
    Screen Guards India customer support has been notified about the posted complaint.
    Verified Support
    Jan 16, 2019
    Screen Guards India Customer Care's response
    Sorry for all inconvenience caused to you.
    As per checking you query has resolved by us.

    For further query you can contact us on our customer care number
    +[protected]
    Great... without any contact you solved my query.
    Your product is in dustbin before 3 months.

    how can you say you solved this query.
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      L
      liz.p99
      from Delhi, Delhi
      Jul 23, 2018
      Resolved
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      Resolved

      Address: 400025
      Website: screenguard.co.in

      Ihad purchased a cover for iphone x on 18th june 2018. As compared to the sleek model shown on the website, what i received was a bulky and scratched cover, which i immediately returned the very next day on 19 june. I had to wait till they received the product back for them to initiate refund. It was mentioned as 10-15 days. Even after that i didnt get a refund.

      The support request is #88202845

      I called their customer care on 20 july 2018. The lady told me that refund was made on 16th july. However my bank statement shows no such amount credited into my account.

      The customer agent is insisting on me sharing my 1 month bank statement. I do not agree to do so as its confidential and can be misused. Why r ull forcing customers to share their private bank statements. U should check via the transaction id why the payment was not made. I understand asking for 1 week statement, why would u need a 1 month statement. It is a fact that payment was not made as soon as return was done and if your system is showing 16th july then why do you need for before that. Please provide me with details whereby it is mentioned that i need to share 1 month bank statement. If there is no such requirement, then do take necessary action against the customer care lady.

      Please update on the refund.
      Feb 16, 2019
      Complaint marked as Resolved 
      Screen Guards India customer support has been notified about the posted complaint.
      Verified Support
      Jan 16, 2019
      Screen Guards India Customer Care's response
      sorry for late response,
      the query regarding refund has been initiated to your given account on 1st august.
      hope your concerned has been resolved..
      Order ID :[protected]-1
      Contents: Vaku vivo v7 luxico series Hand stitched cotton textile ultra soft feel shock proof water proof gray cover
      Return and also parcel receive
      Pick up receipt :[protected]
      And now told him no refunds for this offer and also call disconnected by his customers care so
      Screen Guards India Customer Care's response, Jan 16, 2019
      Verified Support
      sorry for late response,
      the query regarding refund has been initiated to your given account on 24 september.
      hope your concerned has been resolved..
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        J
        Jaiswalayushi
        from Suriapet, Telangana
        Jul 18, 2018
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        Address: New Delhi, Delhi
        Website: www. screenguards.co.in

        I tried to return the product i.e S6 edge cover which i ordered from this website . It is just not worth 900 Rupees but there is no reply from the other end. I mailed them the very next day after receiving the product. There is a clear disclaimer on their website about the return policy of 10 days. But there is no cooperation from their end. Stop fooling around or face legal action. They are fraud.
        Here is my order no
        [protected]
        Screen Guards India customer support has been notified about the posted complaint.
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          H
          Harddy
          from Ghatal, West Bengal
          Jul 14, 2018
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          Address: Paschim Medinipur, West Bengal, 721305
          Website: [email protected]

          Dear sir,
          I Hardeep Singh bhatia have booked a screen guard for my Oppo F7 .
          Order ID [protected],
          Weight (kg) : 0.1
          Item code: X[protected]Red
          Item Description: Vaku r Oppo F7 GLASSINO Luxurious Edition Ultra-shine Case Transparent Back Cover-Red
          BLUEDART
          [protected]

          After every mail I send to the screen guard, I am continuously receiving the mail that, we have received your product will update you soon, but still the amount is not refunded,
          I hope I will surely received the positive reply from your side . Call me if needed.

          Regards,
          Hardeep Singh bhatia
          [protected]/[protected]
          +1 photos
          Screen Guards India customer support has been notified about the posted complaint.
          Item is the wrong please return this product and refund

          refund amount of rs. 800/- not received since 15 days. - Comment #3161002 - Image #0
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            Y
            Yaju1712
            from Ahmedabad, Gujarat
            Jul 14, 2018
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            Address: Bharuch, Gujarat, 392001

            White colour did not look good on golden phone tats why want to return product and want below cover in replacement.

            Nillkin ® Apple iPhone 7 Oger Series Luxury Designer Dual Design Protective Shell Back Cover

            Brown color

            My login id is [protected]@gmail.com

            Returning product picture are as below,

            Vaku ® Apple iPhone 7 YAMADO Glass Case Wireless Edition Soft Chrome 4 Frames Plus Ultra-Thin Case Glass Cover

            My order no is.
            Order #[protected]
            Screen Guards India customer support has been notified about the posted complaint.
            1 month before I ordered iphone 6s back cover.the quality of the product is very bad and its cost is 1200 INR.
            I returned the product, after 20 days they received my product and then they refund the amt.

            there all customer care executives don't have manners at all.

            Please don't buy any product from this company, this company is fake.
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              M
              Mohamed Ayas
              from Mumbai, Maharashtra
              Jul 13, 2018
              Resolved
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              Resolved

              Have ordered back cover for Samsung Galaxy s8 plus edge from this website, the packet received with back cover was faulty . I wrote an email at their support id mentioned along with photographs, in response of which auto generated email was received but there is no response after that. This is poor support from screen guard india. It has been mentioned that we need to report back with 72 hours if the product is faulty or damaged one.

              Date of ordered: 7-july-2018
              Date of ordered received: 12-july-2018
              Order ID #[protected]
              Feb 17, 2019
              Complaint marked as Resolved 
              Screen Guards India customer support has been notified about the posted complaint.
              Aug 15, 2018
              Updated by Mohamed Ayas
              I have received call and pickup for the order arranged and product returned. But then no responses from Screenguard support team.

              I still dont no whether they will send me new product or not.
              Verified Support
              Jan 16, 2019
              Screen Guards India Customer Care's response
              on 17 august your exchanged product has been dispatched and same has delivered to you on 20th august .
              Hope your query successfully resolved..
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                A
                amitesun
                Jul 12, 2018
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                Address: Ahmedabad, Gujarat, 382481
                Website: screenguards.co.in

                Dear sir/Madam..

                I received a product (On 8th July 2018) from screen gurad india online shopping service but i am not satisfied with the product quality...

                My product detail is Samsung Galaxy S8 Luxico Series Hand – Stitched Cotton Textile Ultra Soft- Feel Shock-Proof Water – Proof Back Cover Black Color
                My Order ID : [protected]
                My Order Date : 08/07/2018 Time : 20:59:18
                Pieces : 1
                Amount : 999.00

                I called them so many time. no one pickup the phone. every call I got one auto generated sms.
                Dear Sir
                Your call was missed
                Kindly email your concern on [protected]@screenguards.co.in or call us back [protected].

                I Send Also Email them but not Reply

                Feeling very disappointed.., request you to do the needful urgently.
                I request you to arrange for return and refund the amount of Rs. 999.00/-

                Thank You Sir
                +1 photos
                Screen Guards India customer support has been notified about the posted complaint.
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                  D
                  David3090
                  from Nagercoil, Tamil Nadu
                  Jul 10, 2018
                  Resolved
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                  Resolved

                  My order is [protected] intiated refund 20 days before. Every time they are saying as refund will be done today as many times but till now refund not credited if they are really a professional person they should refund the money else if they are cheap thief stealing and eating in people’s money who trust their service then they are not a human being they equal to a dirty pig
                  Feb 18, 2019
                  Complaint marked as Resolved 
                  Screen Guards India customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 16, 2019
                  Screen Guards India Customer Care's response
                  On 28th july your refund has initiated to your account.
                  Hope your query has resolved successfully.
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                    Y
                    Yogesh Nagarani
                    from Bengaluru, Karnataka
                    Jul 8, 2018
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                    Address: 560020
                    Website: www.screengaurds.co.in

                    Hello I ordered Iphone X case (2) on july 2nd and received the order on July 5th but Not happy with the quality, I have sent several E-mails, tried calling also, but did not get any response. I need the return and refund happening at the earliest.

                    I have the E-mails, and as per your policy it has to be within 10 Days to return without any physical damage caused, I have not even touched after seeing the quality, Please collect it back ASAP.

                    Regards,
                    Yogesh
                    Screen Guards India customer support has been notified about the posted complaint.
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                      D
                      David3090
                      from Nagercoil, Tamil Nadu
                      Jun 28, 2018
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                      My order id#[protected] initiated refund 20 days before those guys informed in mail as refund will be done in 10 days but till now refund not yet credited to my account and today one stupid lady called me from screenguard and informed as ur order is shipped and will reach u in 2 days. I don’t know how that stupid lady can ship my cancelled order?? Those people are really a # who cheat people and eat in their money. I won’t accept if the order reach me and i want my money back from those cheaters
                      Screen Guards India customer support has been notified about the posted complaint.
                      Jun 28, 2018
                      Updated by David3090
                      I’ve initiated refund for my order # [protected] 20 days before still refund not credited to my account also called customer care call didn’t connect to rep. I want my refund back and stop cheating people like this by doi
                      Jul 05, 2018
                      Updated by David3090
                      Till now refund for my order not received some executives are calling and informing as it’ll be credited today by it’s more than 10 days usually refund will be credited to account within 5-6 days but these people are cheating as refund initiated. I want my refund to be credited within 5-6 days or am going for next step regarding this.
                      My phone model is j5 2017 bt we are Received j5 2016 model 360 full protection metallic Finish 3-in-1 Ultra-thin Slim Front Case + Temoered+Back Cover Tea Black .P, ls replace the iten . pls contact me [protected]
                      repalcement
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                        S
                        sukhamrit21
                        from Gurgaon, Haryana
                        Jun 18, 2018
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                        Address: New Delhi, Delhi, 110062
                        Website: screenguards.co.in

                        I ordered a case for my phone. Order no : [protected]. I received a totally damaged product. It was a COD order and my family member received it and paid the amount. When I opened the pack the product was broken & damaged. I raised a complaint, ticket no. is : 88200133 regarding this. I also called several times on the customer care number but was not given any solution. Now, no body replies to my mails or provides a solution on customer care number. I also went to the address mentioned on the website but that address is fake & there is no such office at that address. Seems like a completely fraud company looking at the reviews here.
                        I want a refund of my money
                        Screen Guards India customer support has been notified about the posted complaint.
                        I have order v7+ club series ultra shine luxurious tempered finish silicone frame thin black cover red.. Item code[protected] but i received other mobile tempered pouch. So u should refund my money and cancel that product.so im fully angry about this website... Please take it back and return my money.. It is unsatisfied
                        Dear sir
                        Yesterday i have been paid 751 rupees for iPhone screen guard but when i paid money after some time my order was cancelled. My order id is ([protected] ) in this order ID was cancelled and my money also deducted from my account.
                        So please sir refund my money...

                        defective product - Comment #3142913 - Image #0
                        Dead on Arrival product delivered and even after raising RMA and complaints no action taken from past 1 month
                        Iam not satisfiad but return
                        krishna macharla's reply, Jul 8, 2018
                        Return
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                          H
                          Hemant Latawa
                          from Ludhiana, Punjab
                          Jun 12, 2018
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                          Address: Ludhiana, Punjab, 141001
                          Website: screenguards.co.in

                          Dear Friends

                          Dont buy anything from this company. They are fraud. I buy Iphone x cover from his website. i order red cover. they said transparent. After that i called them so many time. no one pickup the phone. every call I got one auto generated sms.

                          Dear Sir
                          Your call was missed
                          Kindly email your concern on [protected]@screenguards.co.in or call us back [protected].

                          This is fraud website. dont buy from them.
                          https://screenguards.co.in/ share this website to every where. So people aware for this website
                          +2 photos
                          Screen Guards India customer support has been notified about the posted complaint.
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                            R
                            Rajat Subh
                            from Jammu, Jammu and Kashmir
                            Jun 12, 2018
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                            Website: Screen gurad india

                            Dear sir..
                            I received a product (On 9th june 2018) from screen gurad india online shopping service but i am not satisfied with the product quality...

                            My product detail is oppo f7 kowloon series top quality soft silicone 4 frames plus ultra thin case transparent cover black.[order id [protected]]

                            I request you to arrange for return and refund the amount of rs. 899.00/-
                            +1 photos
                            Screen Guards India customer support has been notified about the posted complaint.
                            My order id#[protected] ordered on may 27 got shipment message as shipped via bluedart with some ref. No till now didn’t received my order yet and couldn’t track the order too the ref. No is invalid called customer care call didn’t connect to any representative. I want u to cancel my order a
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                              J
                              jagz2606
                              from Bengaluru, Karnataka
                              Jun 5, 2018
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                              Website: screenguards.co.in

                              Had purchased a mobile cover (Order # [protected]). It had some issues with the product. So called them and initiated a refund and returned the product as well.
                              They acknowledged on 18th april that the product was received by them in good condition.
                              I received a mail that refund has been initiated 18th april. But till now haven't received any refund.
                              On 15 may'2018 after writing a mail they have sent a mail as “resolved (Refunded)”.
                              Wrote multiple mails, checked with my bank and also tried calling their helpline: "[protected]", but it was never responded.
                              And today 5 june'2018, still haven’t received any money or communication from them.

                              Finally, i am left with no option than posting about this here.

                              Further, if nothing works out, i would definitely seek legal help and will chase it till the end.

                              Consumers beware. Don't get trapped in their fancy policy page.
                              Screen Guards India customer support has been notified about the posted complaint.
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                                hawkz2700
                                from Badagara, Kerala
                                Jun 2, 2018
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                                Website: screenguards.co.in

                                The product i got is a cheap looking one. Its very much different from what i orderd for. I paid 899 rs for the item and the item which i got is not worth. I had placed an refund complaint on their site as soon as i recieved the item. They are not giving any reply and when i called them the call rings and cuts off. Poor service and fake products. Dont buy anything from this site, havnt got any reply either
                                Screen Guards India customer support has been notified about the posted complaint.
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                                  drkteju
                                  from Bengaluru, Karnataka
                                  May 27, 2018
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                                  I have ordered wireless charger wide order no.[protected] and it’s delivered on 24.05.2018 through bluedart courier.
                                  I paid rs.1, 999/-
                                  Unfortunately the said wireless charger is not working properly. Charging getting down within short period n also not charging properly.
                                  Feeling very very disappointed.., request you to do the needful urgently.
                                  Thank you
                                  +1 photos
                                  Screen Guards India customer support has been notified about the posted complaint.
                                  Recieve product no matching with ordered product..
                                  so i return this please give me response as eatly as possible
                                  Thank u
                                  [protected]@gmail.com
                                  call-[protected]
                                  Arun B Solunke
                                  I ordered samsung galaxy s8 back cover
                                  And send s8 plus back cover
                                  Plz change cover and send me
                                  I had paid 800 hundred rupees
                                  Samsung galaxy s8 back cover send me
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                                    S
                                    sandipknegi
                                    from Hyderabad, Telangana
                                    May 23, 2018
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                                    Address: New Delhi, Delhi
                                    Website: screen guards.co.in

                                    This site is totally fraud, i ordered a polarised lens back cover for my 5s for rs 899 but i just received a simple back cover which is only worth rs 100, i tried to login to my account for return and refund policy but there is no way you can login. So just forget about the refund, this site is just fooling people, the product looks totally different as given in the website. So be aware of this site.
                                    Screen Guards India customer support has been notified about the posted complaint.
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                                      Z
                                      Zoya Abbasi
                                      from Delhi, Delhi
                                      May 16, 2018
                                      Resolved
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                                      Resolved

                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                      Website: Screenguard

                                      I order a mobile cover of vivo v9 and i am not satisfy with the price of the product so i complaint and i get a response but my money is not given back to me. One boy came from screenguard and he take the mobile cover and when i ask him that where is the money then he said that money is back in you in few hours. I said ok... When i call to the number that is given for complaint he said to me that your money is came in your account number. I said that i dont give you any account number so how could return my money in account. I request to you to return my money in cash. Please.
                                      Jun 27, 2018
                                      Complaint marked as Resolved 
                                      Screen Guards India customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 23, 2018
                                      Screen Guards India Customer Care's response
                                      Thanks for contacting us!!

                                      Hope your query has been resolved, if not please share us your contact number or order id,
                                      So that we can check and resolve it.

                                      Regards,

                                      Sunil
                                      Screen guards india
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                                        Zoya Abbasi
                                        from Delhi, Delhi
                                        May 11, 2018
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                        I am not satisfy with the price of the product. I want my 799 rupees back. Please return my money. When i open the product i get shock that this product is not of 799 rupees. So i decided to complain and then when i call on the number that is given on consumer complaint site they said that your money will be back in 48 hours but i does not get my money back then i call on this number one more time then they said to me that you have send the mobile cover photo. So i do it and now i think that i'll get my money back fast.
                                        Jun 25, 2018
                                        Complaint marked as Resolved 
                                        Screen Guards India customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 23, 2018
                                        Screen Guards India Customer Care's response
                                        Thanks for contacting us!!

                                        Hope your query has been resolved, if not please share us your contact number or order id,
                                        So that we can check and resolve it.

                                        Regards,

                                        Sunil
                                        Screen guards india
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