Screen Guards India Complaints & Reviews

They shipped a different broken product and then they shipped a low quality product. They are now not willing to refund because the original broken product they sent was apparently broken when they received. Instead they have given me their points as credit, which is forcing to me to buy their product again against my wish. I whole issue is, their return policy states "no questions asked" return then why are they not willing to return products which is of low quality.

Feb 20, 2020

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Screen Guards India Customer Care's response Dear Customer,

We are sorry that the product you received was in broken condition. This is really not what we want our customer to experience.

As per the company policy, if you receive a defective/broken product, it needs to be reported within 72 hours of delivery, to be eligible for replacement. Please click on the

Therefore, we are all set to send you the replacement. Also, we can send you an exchange order if you do not wish to take the same product.

The same is mentioned on our website. Please click on the link below to check the same. Also, you can refer the attached file.

https://screenguards.co.in/10-day-money-back-guarantee/

Unfortunately, processing a refund in a defective/broken is permitted as per the company policy.

For any further assistance, please call us at +91 [protected] (Mon-Sat : 10 AM - 5 PM).

Kind regards,
Screen Guards India

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Babutiger

from Visakhapatnam, Andhra Pradesh

Jan 3, 2020

Sir I have I phone 11 pro max mobile you delivers iPhone 11 Pro cover please help to exchange cover just now I got delivery you sender cover I wan to exchange it please send iPhone 11 Pro Max mobile cover please help me order id is [protected]

deviating from their policy, excuses made for refund - Comment #3618653 - Image #0

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I've ordered a product from them based on the picture provided in their portal. After placing the order, i realize that the color of the product is not what I want, so I searched an option to cancel it. I couldn't find the option to cancel it, so i wrote it to the support dept as given in email and web portal, which was acknowledged and a ticket opened. That was within 1 hour of me placing the order, because they didn't give me the option to cancel. All this was done on the same day before it was despatched. They however deliver the product without even responding to my request to cancel it. They should refund and collect the product from me

+1 photos

Mar 5, 2020

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Screen Guards India Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience you had with your recent purchase.

We tried calling you at +91-[protected], however, there was no answer.

We would request you to share your alternate contact number. This will help us to provide you best possible resolution.

Looking forward to your response.

You can also call us at +91-[protected] (Mon-Sat : 10 AM - 5 PM).

Kinds regards,
Screen Guards India

Verified Support

Jan 31, 2020

Screen Guards India Customer Care's response Dear Khup,

Thank you for letting us know about your recent experience with our customer service team. we apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns.

Our goal is to provide a consistently reliable products and an exemplary level of customer service. Based on the events you describe, we did not meet this goal. Your comments regarding last interaction will be used for coaching and training our employees.

We ask that you allow us another opportunity as we consider it our privilege to have a valuable customer like you.

For any further assistance, please reply to this email or call us at +91 [protected] (Mon-Sat : 10 AM - 5 PM).

Kind regards,
Screen Guards India

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Address: 400063

Dear, i purchased two products from screen guards both the time they recalled the products and collected 899 inr twice. Right now they have our 1798 inr, they have not refunded me. They are just buying time.
According to them they would return the money after 10-12 working days. I contacted their service center, i have not received any satisfactory answer. Guys
Beaware of screenguard!

Dec 21, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

Screen Guards India Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience you had with your recent purchase.

I would request you to please share the order number or registered contact number on our email [protected]@screenguards.co.in. This will help us to provide you best possible resolution.

Looking forward to your response.

You can also call us at +91 [protected] (Mon-Sat : 10 AM - 5 PM).

Kinds regards,
Screen Guards India

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S

Sairajiv Yellamraju

Sep 28, 2021

I have booked 2 mobile cover please see the item not dispatched and closed as internal credit for 1238 rs/-, please help

fake products of high price - Comment #3899971 - Image #0

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Address: Future generali India Life insurance Co Ltd, Rd enclave 2nd floor Christian basti, Kamrup Metropolitan, Assam, 781005

This company is selling fake product. They have kept representative image on website good and when i have purchased from there. Totally fake and different item they have sent.
After giving complaint they have said send back product we will give refund. Now immediately when i have returned the product. They have said this product is used so we will not give you refund.
So much making fool to customer and making money. I have attached image here kindly go through the attached image.

+3 photos

Dec 22, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

Screen Guards India Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience you had with your recent purchase.

I would request you to please share the order number or registered contact number on our email [protected]@screenguards.co.in. This will help us to provide you best possible resolution.

Looking forward to your response.

You can also call us at +91 [protected] (Mon-Sat : 10 AM - 5 PM).

Kinds regards,
Screen Guards India

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Address: 29.B.G.NAGAR,(Opp. GANGAUR BEAUTY PARLOUR)Sapetiya ,BADGAON,, Udaipur, Rajasthan, 313011

Sir
I have ordered for a ferrari leather cover for iphone x vide order no.[protected] dt.02/11/2019.
I regret to inform you that i got the parcel just now in which the cover is not for iphone x. The cover i received is at least 1.5 inch larger in length than of iphone x.
Therefore i request your kindness to do needful to take back the item as early as possible as pere the conditions of your firm and arrange for the payment back.
The inconvenience is regretted please.
Thanking you in anticipation.
Yours faithfully
Jacob v john

Dec 19, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2019

Screen Guards India Customer Care's response Dear Jacob,

This is in reference to your recent purchase (Order ID: [protected]).

We have already arranged reverse pickup for you and the same will be completed soon.

Once the pickup is completed we will send you the replacement as per your requirement.

For any further assistance, please call us at +91 [protected] (Mon-Sat: 10 AM - 5 PM).

Kind regards,
Screen Guards India

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Address: Intacct Software Pvt Ltd, 26/1, 3rd Floor, Esteem Arcade, Race Course Road, Bangalore-560001, 560001

Tried calling the company more than 10 times, but no response.

Yesterday (16th oct 2019) i received the product iphone x back cover (Order no – [protected]) via xpresbees courier (Awb: [protected]) and i am not satisfied with the product quality.

Hence, i request you to arrange for return and refund the amount of rs. 1127.06/- asap.

Thanks,
Abhilash
91-[protected]

+1 photos

Nov 19, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

Screen Guards India Customer Care's response Hi Abhilash,

We sincerely apologize for the inconvenience you had with your recent purchase (Order ID: [protected]).

We all are customers at some point of time, therefore, we can very well empathize with your situation and agony when the order was placed, your money and time were invested but still the order received was unsatisfactory.

To resolve this situation amicably, we are arranging for the reverse pick up of the product and it will be done within 48 working hours. As soon as we receive the product, it will go through Quality Check and post clearance, we will proceed with a refund for you.

For any further assistance, please call us at +91 [protected] (Mon-Sat: 10 AM - 5 PM).

Kind regards,
Hitesh Kumar

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Address: #669 sector 9 Near Mahila Thana jind, Jind, Haryana

I want to return my order [protected] because i needed white colour and have received black.. Please help weather to replace my order or refund my money back i will be thankful to you for your acts and my contact number is [protected]. User name is ashish kumar and e-mail id is [protected]@gmail.com. It would be a great help of yours if you could do that.

+3 photos

Nov 2, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Screen Guards India Customer Care's response Hi Ashish,

This is in reference to your purchase (Order ID: [protected]).

As per our records, we can see that your request is under process and will get is resolved at the earliest.

For any further assistance, please call us at +91-[protected] (Mon-Sat : 10 AM - 5 PM)

Kind Regards,
Screen Guards India

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Address: 149-A ,1st Floor, Baba House, Sunlight Colony,New Delhi, Delhi 110014, New Delhi, Delhi, 110014

This is with reference to my conversation with one of your customer support member her name is aradhna. I have purchase the vaku twin wireless bluethooth 5.0 airpods having pop up window funtion with charging case white. My order id is [protected] the product which i received is not up to the mark and voice/sound quality is also not good it has some scratches as well and it is not fit my ears as well. So i request you to kindly refund the amount. Here i am attaching the pictures of the product which i received. Also kindly correct the pincode address 110014.

And i am trying last 4 days to their customer care number but no one is anwering the call all are fake person even not replying for my messages as well
List of fake peoples mobile numbers please be aware guyz.
[protected]
[protected]
[protected]

Regards,
Ajay rana
[protected]

+3 photos

Oct 19, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

Screen Guards India Customer Care's response Dear Ajay,

We sincerely apologize for the inconvenience you had with your recent purchase (Order ID: [protected]).

Our concern team is working upon your request and will dispatch the replacement order at the earliest. The process may take up to 3 working days.

Hope this helps!

For any further assistance, please reply to this email or call us at +91 [protected] (Mon-Sat: 10 AM - 5 PM).

Kind regards,
Screen Guards India

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G

GouravDugaya

from Pune, Maharashtra

Sep 17, 2019

I want to return 'Vaku Twin wireless Bluetooth 5.0 Airpods' product. The quality and sound of the product are not good.

Please arrange return pick up for me.

Reply

GouravDugaya's reply, Sep 12, 2019

MOB No. 9769875522

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Address: 149-A ,1st Floor, Baba House, Sunlight Colony,New Delhi, Delhi 110014, New Delhi, Delhi, 110014

Website: www.screenguards.co.in

This is with reference to my conversation with one of your customer support member her name is aradhna. I have purchase the vaku twin wireless bluethooth 5.0 airpods having pop up window funtion with charging case white. My order id is [protected] the product which i received is not up to the mark and voice/sound quality is also not good it has some scratches as well and it is not fit my ears as well. So i request you to kindly refund the amount. Here i am attaching the pictures of the product which i received. Also kindly correct the pincode address 110014.

And i am trying last 4 days to their customer care number but no one is anwering the call all are fake person even not replying for my messages as well
List of fake peoples mobile numbers please be aware guyz.
[protected]
[protected]
[protected]

+3 photos

Nov 4, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Screen Guards India Customer Care's response Hi Ajay,

As per our records, replacement product is delivered to you on 21st September 2019. Hope the issue is resolved.

Also, your feedback will be shared to the concerned department for necessary action.

For any further assistance, please call us at +91-[protected] (Mon-Sat : 10 AM - 5 PM).

Kind regards,
Screen Guards India

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Address: Behala Rabindranagar Parnasree pally, Kolkata, West Bengal, 700060

Hello everyone,

This is not a complaint but a request. I want to cancel my order. Reference number is [protected]. I tried but not able to find the option. I already bought the same product from your company. But may be i ordered the same product by mistake and i didn't order it consciously. I was unaware of it. Now i receive a message and came to know that tomorrow blue dart will deliver it.
Please tell me what should i do now. Please cancel this order.

Regards
Dipanjana banerjee
[protected]

Oct 28, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Screen Guards India Customer Care's response Hi Dipanjana,

This is in reference to your purchase (Order ID: [protected]).

As per our records, please note that your product is already cancelled and connected to the origin.

For any further assistance, please reply to this email or call us at +91-[protected] (Mon-Sat: 10 AM - 5 PM).

Regards
Screen Guards India

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S

Sadikh Shihab

from Kunnamkulam, Kerala

Sep 17, 2019

Not attending my call for two days. Cheating customers and not willing to replace the product

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Address: AT REMED CHOWK, Po.Remed, Sambalpur, Odisha, 768006

I order vaku ® oneplus 6t mate smart awakening mirror folio metal electroplated pc flip cover when product come to me i open then i check then i pack on same time when the product not working properly then i request for refund my order number is #[protected], when i contact customer support team they tell to me chose other products, then i tell i want my money refund after some days they replied me product get sketch. This is false fake company i lost my rs.899 for this product.

Oct 4, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

Screen Guards India Customer Care's response Dear Swaroop,

This is in reference to your order (Order ID: [protected]).

We apologies for the inconvenience caused have escalated this case to our concerned team. You will receive a call back from us within in next 24 to 48 business hours.

If you need any further information, please do not hesitate to email [protected]@screenguards.co.in, or call our customer service at +91-[protected] between 10 AM to 5 PM (Monday-Saturday).

Kind regards,
Gopal Chaudhary

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J

Jatinder Khatkar

from Mohali, Punjab

Oct 1, 2019

I booked realme x tempered glass worth 599/ from screen guards on 25 I got it cracked. I mailed within 10 day return policy on 27th September . Now they are not giving any satisfactory answer. Please do strict action. My booking number is [protected] and email is [protected]@gmail.com.

fake company - Comment #3548419 - Image #0

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Address: 560090

My order no [protected] dated 31 july 2019 and delivered on 3rd august 2019
When i installed tempered glass gum layer peed off means it's come out due to poor quality of gum so i cont install this on my tempered glass it's cost 299 i lost 288 rs
So please refund my money from screen gaurd.co.in
With regard
Kotraiah bm
Mobile [protected]
Email bm. [protected]@gmail.com

Aug 10, 2019

Complaint marked as Resolved

Resolved I got new order from screen gaurd India now it is good

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

Screen Guards India Customer Care's response This query has been resolved as we have placed a new order ORDER ID- [protected].

Regards
Screen Guards India

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A

Amrit Singh -Chetak-lubrication equipments

from Patiala, Punjab

Sep 10, 2019

I got faulty product vaku airpods. Consistently calling them but nothing has been done to sort the matter out.Got whatsapp no of Muskan [protected] but she is not attending the calls.

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Address: B-16, Keshopur Industrial Area, Vikaspuri New Delhi New Delhi District Delhi India - 110018, West Delhi, Delhi, 382007

Website: screenguards.co.in

Date of incident -2 july 2019

Client no. -[protected] product no
.
Blue dart no. - a w b -[protected]

Full description of complaint

I booked my samsung galaxy s 6 edge flip cover through web site order no. [protected]
Total amount i paid is 563.06
I received yesterday through blue dart a w b -[protected] but i tried to my phone but it was lesser in size so i kept for one night with putting rubber band over it next morning it is broken on edges.
Desirable resolution of complaint -
Kindly give me replacement.
Or refund my amount or give me only suitable size other product i will pay extra
It is leather flip cover, photo attached

Email for my correspondence
- [protected]@yahoo.com

Aug 20, 2019

Complaint marked as Resolved

Screen Guards India customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

Screen Guards India Customer Care's response Dear Satish,

Thank you for bringing the fitting related issue to your notice and we apologize for the inconvenience this may have caused to you.

We tried to get in touch with you on your contact number ending in 0361, however, the phone was switched off.

To resolve this situation amicably, we request you share your alternate contact number at [protected]@screenguards.co.in or call us at +91 [protected] (Mon-Sat: 10 AM - 5 PM).

Kind Regards,
Screen Guards India
Support Team

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Address: B-16, Keshopur Ind. Area, Vikaspuri, New Delhi, India., New Delhi, Delhi, 110018

Website: screenguards.co.in

Have ordered a mobile case for my phone on 24 april 2019, (Order id [protected]) & i have received the product in 27 april 2019, my problem is i'm mot satisfied on this product. So many scratches on this cover and used condition, i want to return this product and i want my money back, this is my first purchase from screenguards.co.in, i. M totally disappointed,

+2 photos

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Address: Delhi, New Delhi, Delhi, 110001

I bought phone cove online from screen guards india which is not as per the the advertisement and even the colour and design also different.
They mentioned about return of product with in 10 days but once you bought they will refuse to return or replace the product.
Their customer service also did not listen my query and disconnect the call.

My bad decision to buy phone cover from this fraud site.

Screen Guards India customer support has been notified about the posted complaint.

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K

kathrotiya paresh

from Mumbai, Maharashtra

Jul 16, 2019

Apka bheja airbuds bilkul bakvas he dikhate kuch or ho or bhej te kuch or ho Custemer ko ulluu hi banate ho kya call lag nii raha he apka

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Address: Success gadgets store, Ludhiana, Punjab, 141401

I ordered a loda company wallet but i got a wrong wallet which is duplicate items. Even while delivering it was clearly written that order is so cheap. My order of wallet price is 2995 but my received wallet price is may be 50 or 100 rupees. So i tried to return the product but there was no return request available in the company's website. Then i tried to contact to their services but never got return call. They just made me wait for hours. Even when i tried to send mail to them it showed server problem. I wish to contact them as soon as possible. So please help. I

Screen Guards India customer support has been notified about the posted complaint.

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V

Vishal Wassan

Apr 16, 2019

I ordered a mobile cover for one plus 6t and was not satisfied with the product, the product was shipped to me on 16 February 2019 . After returning it back to the company, till date I have not received the refund even after contacting the call center several times. Please help.

Vishal Wassan

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K

Kalyan Jmn

from Mumbai, Maharashtra

Apr 24, 2019

Scratchs on back case

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Kalyan Jmn's reply, Apr 13, 2019

Return and refund me

S

Singer Ashmoney Sharma

from Anandpur Sahib, Punjab

May 8, 2019

I think compney is fake i need my refund bt they alwys ask it will take 10-12 days ... What is this i dont know why all fake compney is suggested by favebook amd instagram can u help me regarding my refund

I am complaining about to return my order - Comment #3427470 - Image #0

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R

Rajagopal Perumalsamy

from Kodaikanal, Tamil Nadu

Aug 5, 2019

They are showing one thing in their advertisement
with a price tag of Rs.1100. If we place an order we use to get a product worth Rs.100 and below
Quality. Just this company is cheating the public.
It is a fraudulent company so its VAT and licences have to be taken back.

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Address: B-16, Keshopur Industrial, New Delhi, Delhi, 110018

Website: screenguards.co.in/contacts

Order no:[protected], this order almost 120 days gone no response from their side i have wasted my money more than lacs alomst rs.90000

Almost i called more than 1000times, they will not at all attending the calls
In this people don't waste your money to buy this products

This all the productd totally waste

Please do not buy don't buy

Wew

Screen Guards India customer support has been notified about the posted complaint.

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B

Bharat Rathaur

from Delhi, Delhi

Jun 26, 2019

I have order but right now I can’t take that item due to some problems plz kindly contact me [protected]

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Address: 293, Basement, Lane No.2, Kehar Singh Estate, Near Saket Metro Station, Saidul Ajab- 110030, South Delhi, Delhi

I was charged rs.1100/- for a magnetic screen guard. The product shown in website was different and the product i received was different.

I had ordered for a magnetic case but what i recieved is a plastic back cover for the mobile which is not even worth rs.50/-
I am not getting any response from the customer care nor to my mails.
Someone has to take action against this company. They are openly cheating people and no one is stopping them from doing it.

Please take quick action against them.

Screen Guards India customer support has been notified about the posted complaint.

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N

Nanthu Kumar

from Mumbai, Maharashtra

Jun 17, 2019

Screen cord demesh

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M

miriyala ravinder

from Mumbai, Maharashtra

Jun 20, 2019

This flu cover is over size @ is glass flip. And ear speaker is covered flip
That's i return this .
So kindly back to my cash as early as possible

Thanks

magnetic case for iphone-8 - Comment #3464273 - Image #0

magnetic case for iphone-8 - Comment #3464273 - Image #1

magnetic case for iphone-8 - Comment #3464273 - Image #2

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miriyala ravinder's reply, Jun 19, 2019

Back my cash

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Address: B-16, Keshopur Industrial Area, Vikaspuri, New Delhi - 110018, New Delhi, Delhi, 110018

Initially i have order i phone back case received with broken condition i have requested replace then i received replacement thats also quality issue again i requested refund they said as per their policy they can not refund so i selected different product blutooth headset thats also received with worst quality and not in worked condition means if you press power button no response from that device then i sent video to their team then they agreed for the replacement now almost 3 months gone but no response from that team if i call customer once i explain all issues they are disconnecting the call

Better i suggest don't buy any product from screen guard very worst response from i lost 2000 rupees

Screen Guards India customer support has been notified about the posted complaint.

Mar 21, 2019

Updated by Jeeva Raja No they have not taken any action, Still no response from the team
if i call also there is no proper response

Mar 25, 2019

Updated by Jeeva Raja not yet resolved

Mar 28, 2019

Updated by Jeeva Raja No action taken from screen guards, I want to file complaint

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M

Mohan SingMEN5h

Mar 20, 2019

Plzz i request my money refund plz iam labour's works er

order no:1101414343, very worst material and service - Comment #3382472 - Image #0

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They are fake please do not order any products on the same they just thugs i requested to legal bodies to take immediate action so that not more people will cheats... I requested people who have cheated please make compliment against the same so that they have not cheat other people i have open a window on which i make consolidated complete on the company and take legal action on the same if you want to join me contact at with your order id and complaint
[protected]@gmail.com

Screen Guards India customer support has been notified about the posted complaint.

Screen Guards India Complaints & Reviews

File a complaint to Screen Guards India

Screen Guards India reviews & complaints page 6

deviating from their policy, excuses made for refund

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cancelation request not entertained

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fake products of high price

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fake duplicate product

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sending different item against my order no.1101586559 dt.02/11/2019

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return and refund for order no - 1101578487

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about the returning of vaku oneplus 6t polarized glass glossy edition pc4 frame +ultra thin case cover

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received fake product

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received fake airport vaku 5.0

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screen guard for my mobile samsung a50

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fake company

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defective product

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samsung galaxy s6 flip cover not matching with phone break after i day

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received damaged used item

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pathetic quality of the product

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I am complaining about to return my order

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people don't buy product from screen guards

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magnetic case for iphone-8

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order no:1101414343, very worst material and service

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fake and fraud company

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