SendMyGift.com Complaints & Reviews

Dear ALL

My product was not delivered and even after frequent mail no response was from the company . After made the payment i got a confirmation email and self was cross check with the customer support online, with reference to the customer support the order was successful and delivery will be on same day

Order no[protected]
Place - TRIVANDRUM KERALA

Hi, I have placed on order on Sendmy gift.com on Feb 12, 2016. The order was a Cake, couquet of flower, Teddy and box of Ferro Rocher chocolate. The order id is[protected]. The payment of around Rs.1000 was done via paytm. The delivery date selected was Feb 13, 2016. However, even till date (i.e. Feb 18, 2016) the item has not been delivered.
Tried reaching the customer care no as listed in the website i.e.[protected] on numerous occasion and everytime I get an automated reply that “all the customer care representatives are busy as we are experiencing a high call col, please send us a mail on our mail is [protected]@sendmygift.com”.

Send mail twice (i.e. Feb 13, 2016 and Feb 15, 2016) on the mail is listed in the website (same as above) but no response.
While logging in the website http://www.sendmygift.com/, there is a chat option wherein somebody pings “Can I help you”. I tell them my problem along with my order ID but then they stop responding. This has been happening every day since Feb 12, 2016 onwards.

I am tired of following up with this fraudster company. I need my money back and want this company to be blacklisted and closed.

Can I expect some solution from this forum atleast

I ordered 2 gifts on website for valentines day but it wasn't delivered. The amt got deducted but the order status was pending. I emailed customer care but they never responded. On FB, they responded and said that it would be delivered but it did not. Later after 3 days of continuous emails and messages on FB, they replied on FB. I had to wait for 30 mins for one reply. They never told me what the problem was at their end. They refunded the amount to me and said that gift will still be delivered but they haven't delivered it yet. I Emailed again but waste. On FB they reply only one or 2 msgs. Even now I don't know what is their problem. The customer rep cant even communicate properly on FB. They are not delivering emotions. They are playing with ur money and emotions. Order no.[protected]

I had submitted complaint on Send my gift. The complaint has been marked as resolved. But so far I have not received neither any response nor product delivery. (ordered (Order #[protected] cake and bouquet combo on Feb 13th and which was suppose to be delivered on Feb 14. But today is Feb 16th. so far no updates from the service provider and there is no response for calls from them. It looks like they are frauds and doing fraudulent business by fooling people like us.)

Order No:[protected] booked on Feb 11, 2016 not delivered till, support number going to IVR, Email ID getting bounced, Online Chat agents not responding...where to go to know has the order dispatched or not...

I have placed an order on 14th Feb, 2016 which was supposed to be delivered on 14th Feb, 2016. Till today the order has not been delivered. Every time I try to reach out to the customer care, I am either disappointed with my line not getting connected to the person or I am being given a false promise of delivery ASAP everyday.

I am unable to understand why are you making fake promises if you do not have the required infrastructure. I have also mailed twice to the customer care regarding my problem and to my biggest surprise, there is not even a courtesy mail reply that we are sorry for the trouble.

They are playing with People emotions.

I ordered for cake and roses combo on 12th of Feb to be delivered on the same day. But still now I have not received it. Whenever customer care number is dialled it automatically says there are huge call volumes. Very irritated. Even after paying money on hand before still am going behind them everyday for delivery. Fraud and senseless Company.

Order no:[protected]
delivery date:- 14.02.2016 for Dhanbad.
Status:- Delivery date is given by sendmygift 14.02.2016 but till now i am not getting any update or status from them.

My order Id is[protected] I gave made this order for 14th Feb it is not deliverde till 17th feb I have ask them for refund they didn't do that after talking many time to there customers care they deliver it today on 17th feb at 8:30 the order which is delivered is totally different from which I have made the quality of that different gift is very chep they promised me to send a sorry not ans a cumpentaio gift but nothing is there It is tollay a fake siet never use this siet for gifting

I placed an order on 12th of feb 2016 with order ID[protected] for which the selected delivery date was 14th Feb.
When called the customer care on 14th they told that it would surely be delivered before 9pm but the order did not get delivered.
This company shattered my plan of surprising my hubby and has even ruined our whole day.

Now what I want is my money back.I have been making so many calls to them but
Nobody answers the call or responds to the chat.
I even sent an email to them but no one has responded to it.

This is a very bad company I regret why I placed an order with them.

I am disappointed by sendmygift.com, online site.I ordered -order id[protected], from this site on 11th feb, which should have delivered on 14th feb.But they have not delivered my order as yet, though i have already paid amount at the time of order submission.
I called on their toll free number, but they never connect my call to their customer support.

Their customer support is worst.Neither they pica calls, nor they respond on email.Also on chat too they never respond when yoy provide order id for the status.

COMPLETELY FRAUD SITE!!!
DON'T ORDER ANYTHING FROM THIS SITE.
SPOILED SO MANY SPECIAL DAYS OF SO MANY PEOPLE..
NEED TO BE BANNED.

My order[protected] for the valentine day is still not delivered, the customer support is very bad, they dont respond to query and to the worst the call representative after taking the call simply saying he is not hearing the voice and cutting the call.

Such a bad company, there is no trust in this company. Even they have revoked my login, i am not able to login and see the account status.

I have given order order no:[protected] on 10th Feb 2016. It should be delivered by 11th Feb 2016. But it was not delivered on time. Neither i got any update regarding that. After calling so many times just once they picked my call and told that the delivery will be late. I have cancelled the order, but no confirmation i have got on that. The amount is not yet refunded. Please help.

Hi, I had ordered a gift on 13th feb for valentines day and it had been 17th feb still i have not received the delivery. so kindly request you to process a refund on my order.
Since i no more require that order
Order No.[protected]
Thanks.

Order #[protected] ProcessingReorder | Print Order
About This Order:
Order Information
Invoices
Order Date: February 13, 2016
Shipping Address
DROMNATH MISHRA
FLAT-102, SAI SANKALP APT.
SECT-20, NERUL(WEST NAVI MUMBAI)400706
MUMBAI, MAHARASTRA, 400706
India
T: [protected]
Shipping Method
Shipping & Handling - Shipping Charges
Billing Address
DRINDU TIWARI
457a 255 B BHS ALLAHAPUR ALLAHABAD
ALLAHAVAD, UP, 211006
India
T: [protected]
Payment Method
CitrusPay (Domestic & International Payment)
Items Ordered
Product Name SKU Price Qty Subtotal
Subtotal Rs. 229.00
Shipping & Handling Rs. 0.00
Grand Total (Excl.Tax) Rs. 229.00
Tax
Rs. 0.00
Grand Total (Incl.Tax) Rs. 229.00 and
deliever yet i want to cancel my product and refund my money back in my account...

I have ordered caje and flowers on 12th of feb it suppose to reach on 14th feb 2016, but till today 17th of feb 2016 delivery has not been done by sendmygift.com. I have called customer care no 15-16 times but all effort went in vain. They only make false commitment dat delivery will be done by today which never happen. I have send 3 mails also but no one bother to reply. After make full paymenti am feeling I have been harrshed. Dont know how to recover my payment from sendmygift.com. please help

Hello All,

My order[protected] was on 12th and supposed to be get delivered on 13th and till now not delivered.

I need a refund on my order[protected].

Order has been placed on 13th Feb and it supposed to be delivered on or before today. Full payment is already made. Your customer care number is totally hopless. Also you are not responding to emails. By looking at no. of complaints and your resolving speed I think my product will be delivered on next Valentine's day. So, I can't wait till then, so please refund my money.

Order #[protected] placed on 9th Feb 2016 and was supposed to be delivered on 14th Feb 2016. Payment made online using CC. There has been no response from sendmygift.com. Their phone lines are not operational(goes in to IVR), neither do they respond over chat support or emails for at least a refund to be credited back to my CC. Cheats & fraudsters should be behind bars!

I have placed 2 orders - order no[protected],[protected].. But they took money but gift not yet delivered, I want my money back,