SendMyGift.com Complaints & Reviews

I ordered a product in sendmygift.com on 7/02/16 . Order number:[protected]. It is a pre paid order but has not yet been delivered. I am being told everyday from previous Monday that it will be delivered today. Again, if i ask on Tuesday, i get the same response "It will be delivered today evening". The same case on Wednesday. Its been 10 days or so now and i really don't know when will it get delivered. The online customer assist is so poor that no one replies back for my query rather than just leaving the chat. I wonder if they are bots to lure the customers with a sense of support. The call support is also giving me a message "We are unable to connect your call due to high call volume". No response to my emails too even after i stated that i am going to consumer court regarding this. Whatever they might be, It keeps on happening! I am really disappointed and i need an answer for the status and assurance for my order and money. I need my product now! Is there anything we can do to take on them? They seem to be like fake people with no support and already many customers complaining the same problem. I need my product now else i am ready to do anything from a customer's part to take down this frustrating unresponsive damn company

They promised that my order will be delivered by 14th feb 9 pm but it is yet to be delivered. Customer support is not answering. Track order is not working. Even after sending 2 mails they are not repying. I have already paid the order amount but cant connect within them anyhow.

Order #[protected]

Hi,

I have ordered a bouquet and chocolates on 14th Feb around 10:44 AM for the same day delivery with the standard delivery option. I was informed that it will be delivered by 5 PM but it was not delivered, i called again to customer care they said it will be delivered before 9 PM, I requested for before 9 delivery they said ok, but neither i was delivered before 9 PM nor after 9 PM.

They came to deliver my order in 15th Morning around 5:30 AM that to only flowers no chocolates.

The most amazing part they say 24*7 customer service but after 7 PM nobody will pick you phone.

Worst customer service. Please never ever try Sendmygift website for urgent deliveries.

Send my gift -- tag line - Delivery emotions ... But not... they are playing with emotions :(

I placed an order[protected] in SMG with standard delivery withing 14th -JAN-2016. Till date not received the item.. Contacted the customer care more than 4 times. They are telling it will delivery in an hour or so... However the status is always showing 'Pending'. And there is no option for cancel or refund the amount.
From today onward not able to contact customer care also..

I have order one product from sendmygift
Order no[protected]
Rs 900
I not recieve the product not feedback
I want immediate delevery of product

I have order something for the valentine day but yet its not delivered. no one is responding. order number is[protected]. from last 2 days i am trying reaching them but not able to reach on the number they have provided. mails are bouncing back [protected]@sendmygift.com. on chat portal they are saying it will be delivered by 9 pm everyday but yet nothing.

I have made an order in send my gift website on 11-Feb-16, with order no.[protected], to deliver it on or before 14-Feb-16. However, its not yet delivered to the concerned address. Whenever, I called to customer care, they are saying, it will deliver on next day, like but it is not get delivered in next day. I have contacted customer care for 4 times and they have not taken any action regarding this. When I tried on feb 14 th also they didnt picked up the call and when I chat with them, they told it will get delivered 14th itself. But still not delivered.
They are not keeping up the word, if they cant deliver it on time, better not to commit. Please provide me refund if its not delivered.

Please take some action against this type of irresponsible behavior.

On 7th February, 2016, I had asked for chocolate cake with roses to be delivered on 14th February, 2016. The order number is[protected]. The order has not been delivered. I am unable to track the current state of my order from their website and the phone service is dysfunctional. I tried to mail them my complaint but the emails are also bouncing back. The company displays all the characteristics of being a fraud company. I want my order to be delivered immediately or my money to be refunded.

This is regarding order #[protected] which was supposed to be delivered on 14th feb 2016 around 12 AM, neither that happened nor anyone from Sendmygift bothered to inform that the same is not delivered..
We have been trying the CS, but not getting any response from them.

This is till date the worst customer service experience. On seeing the reviews, I can see a number of customers are facing this similar issue yet no one from the company is coming into picture to take this escalation and address the concerns of the customers.

Can I have a update asap..

Hi I ordered Pretty Love Basket & Cute Choco Bites on 9th Feb-2016.
My order id is[protected].

The gift was supposed to be delivered in a day or two, yet the gift is not delivered on the given address.

Tired of calling on customer care number, your agents are neither able to talk in English nor in hindi properly.

I am really tired of calling you people and tracking my delivery. On website also when I am tracking my order it shows order pending and unavailable.

Is this the kind of service quality that you guys are providing especially to your customers who have already made the payment online.


Request you to revert on this asap.

I ordered a 3 product as gift online for which I paid extra money for night charges on 14th and the delivery was never ever done.My friend who had also ordered his delivery was also never done.When i asked regarding the product they told please raise mail to [protected]@sendmygift.com but didn't get back the response and no status of amount and product.
so please help regarding this.

Regards
Rahul
[protected]

Hello on 11 the I order a bokeh for my friend and it was supposed to delivered by tom but he have not got the bokeh

Order number:[protected]

Place Pune.

After seeing so many complaints on this website I am now sure that I have been cheated by this company. They failed to deliver my product on valentines day.. did not answer my mail and the call just did not go through. All my ways of connecting with them failed. Now the last resort left for all o[censored]s is to file a cheating case against the owners of the company.

I have order a gift items by online payment through website [url=http://www.sendmygift.com]Send Flowers to India, Order Online Gifts, Cakes, Chocolates, Teddies | Same Day Delivery - sendmygift.com[/url] and they have to delivered my gift on 14 feb 2016.

My order id is:[protected]

But neither they have delivered the gift nor they are responding on their customer care no. and nor there executive are responding over chat and email.

More over, I want to cancel my order and want my money back but they are responding any more after taking money

Please file a complaint for fraud against them.

Thanks,
Neeraj Srivastava
Email: ]naya.[protected]@gmail.com
Ph: [protected]

They have taken money and still have not delivered flowers ordered.

No mail/confirmation received after payment was done. No call/chat support from sendmygift.com

[protected]

if I dont get my refund, I will report this website to Bangalore Cyber crime Dept.

Yeah I ordered a cake online for which I paid extra money for night charges on 13th and the delivery was never ever done.My friend who had also ordered his delivery was also never done. Besides when asked to cancel and sms about my cancellation of order the sms never arrived on my phone or mail. It has happened not just with me but many other people whose delivery was never done. Their email id [protected]@sendmygift.com never replies to the customer orders. Please request you to sue this fraud company because its affecting many people lives because they promise false promises and never deliver. They are fraud, please sue them, this is wrong and should not happen to people's hard earned money to these cheaters. The other complain also through this site was never attended to by the people of sendmygift.com

I have been ordered a flower bouquet with cake cost is INR 579.The product is not delivered.I tried to contact to Customer care, but didn't get any response.Even i have tried to contact phone no.they also was false. I tried to reach on chat but also not insured to refund back. and no reply. Simply i looted money. Like me all looted money.
Kindly do the needful action

I have ordered flowers, and two more gifts to my wife on 12th and the customer chat support guyzz gave false promises that it will be delivered on 14th February morning..i waited since morning till night cancelling all my plans expecting the gifts to be delivered at any time...i called up the customer care people and again they gave false promises saying that they will take the initiative and deliver the gifts atleats by 9PM ...But nothing happened...A real fraudulent site and never gone through such an worst experience with any of the online sites...!!! I advise please never use this site for sending Gifts to ur loved ones or else u will be missing whole occassion with disappointment...!!! Please change the CAPTION from Delivering the Emotions...!!! to KILLING the Emotions...!!!

My Order Id :[protected]

I order a combo pack (cake, flowers, chocolate) of 900 rupees, which was supposed to be delivered on 14th Feb. which is not yet delivered . I asked the online people to cancel my order I got no response. later they gave me a number to track details[protected] which is a wrong number.

Such a worst website and Service. Fraud people. We should give Complaint in Police Station/consumer court. Fooling People. you don't have any rights to play with once emotions.

close your site if cannot handle

I need a refund of my money ASAP...

Where is my cash? i order a item on 5th january 2016, the team failed to delver and through a phone call you said me that arrange refund, the refund issued date 15 th january and also you said that amount will be credited in to my account with in 3-10 business days, now reach 30 days more ..What is next excuse ?where is my cash?? i want to know present status . And give me a possible reply . Do replay

order id:[protected]
mobile: [protected]
email: [protected]@hotmail.Com