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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1484
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444
Unresolved
1040
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 4

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A
Akhil Chaluvila
Sep 12, 2022
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Courier boy denied delivery

Address: Attingal kerala

From the last thre days i was talking with the courier boy everytime he was saying lies. Now he is saying that the courier boy on your route is on leave and we dont know when he will return. Till then your courier will be with us. And he was very rude and miss behaving. Now you tell me what to do next. The courier center is at attingal, kerala. SF[protected]FPL is the order id....
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K
Kishwish
from Haridwar, Uttarakhand
Aug 27, 2022
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Non qc return

Address: Rishikesh Haridwar

I have requested for a return from meesho they have cancelled the pickup because it was qc. I request shadow fax to send their delivery boy with non qc pickup please.R56378269FPL tracking id...
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C
Chandra82626
from Hyderabad, Andhra Pradesh
Aug 6, 2022
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Orders not receiving

Address: Jubilee hills , Hyderabad
Website: www.shadowfax.in

I have been online for 6 hours straight and received 0 orders, I don't what is happening is this app fake or something😐, all the 3 orders I received yesterday out of 6 hours shift were swiftly done and were on or before time, nd I always revolve around high demand places as well ... I feel so damn frustrated...
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S
ssayeeda
from Bengaluru, Karnataka
Jul 29, 2022
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Product not delivered while tracking it's says delivered

Address: DOMLUR, BANGALORE

Ref. to AWB No. SF[protected]FPL dated 27.07.20200 received message going to deliver today... but didn't receive.. when I have done the tracking it's showing delivered at night 9.57pm...It's not delivered..no message too..
the same thing happened before got message delivered but they delivered after 2 days.. after raised a complaint... I think here delivery boys are playing they don't have tab on delivery boys...
please do...
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K
KishoriG
from Pune, Maharashtra
Jun 22, 2022
Oct 9, 2023
This thread was updated on Oct 9, 2023
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Ajio return picked up but they marked as quality check failed

On June 17 (Friday) Shadowfax rider[protected] came & picked up the return order (RT[protected] successfully, took the pickup code from me & told that you will receive a SMS about successful pickup in a few hours and left. But after some time I received a message that the pickup failed due to a quality check. I mean how is that possible? If the quality check didn't pass as per them, then how did the agent picked up the my return order? So...
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A
Aklas Uddin
Jun 2, 2022
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Id deactivate

Dear sir.
Mera I'd inactivate hai . please aap
Mera I'd 1362801 ko activate kr digye please sir......
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C
CAAnitaGupta
from Delhi, Delhi
May 23, 2022
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Return of Product to Shadowfax

Address: North West Delhi
Website: tracker.shadowfax.in/#/track/2F8964277180C6E51070999B811A313E/Rev

I have ordered a product from meesho and I have received a defective product so raised a return request and for return pickup they allocate shadowfax as a delivery partner, A delivery guy has come for pickup but the status was qc failed for my item, Later i contacted the pickup partner he has not submited the product in the company and kept the item with him self. without seeing the item how shadowfax report as qc failed I want to return...
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D
Dishu12
May 18, 2022
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Regarding return order to hold or not pick up

Address: Khaana cards adda hoshiarpur chowk jalandhar

Pls pickup up my parcel order no. R[protected]FPL . U hold it. 2time call me by the customer but I did not pick up due to reason. So pls after this u pick up my order it's a request . Resolve my problem soon as possible....
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Whistlebowler
May 15, 2022
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Regarding asking of otp by delivery agent

I was returning a product from Ajio but the delivery agent from their delivery partner Shadowfax asked me the OTP without completing the resheduling saying he will not come as he is quite far away and started making excuses like it was a mistake from their part that the request should have been tomorrow . It has angered me as he is taking the CUSTOMER as an ### ....
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R
ramya9204
from Bengaluru, Karnataka
Apr 19, 2022
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Product not delivered to my address through Shadowfax

I had placed an order from Meesho app on 5/April/2022. I got message from shadowfax that product Order Number: SF[protected]FPL has been delivered on 16/April/2022. I have not received the parcel nor the courier boy called me for 4 digit delivery code. But the status shows delivered in both Meesho app and shadowfax tracker. Please look into this as soon as possible. I tried reaching Shadowfax customer care from past 2 days but there was no...
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H
Harjeet Bhasin
Apr 4, 2022
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Meesho products not picked up successfully

Address: Chattarpur Near Tivoli Garden Farmhouse New Delhi

Shadowfax delivery boys are very careless, they usually don't pick up my meesho products and cancel my delivery products also without my permission granted.they do their own will in picking and supplying the products at the specified location.please take strict action against these careless delivery boys effectively....
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आम
from Delhi, Delhi
Apr 4, 2022
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Wrong penalty of mark delivered not delivered

I have delivered the order sincerely wrong mdnd panelty without contacting and informing...
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D
Deepa0710
Mar 28, 2022
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Refund not initiated for a returned product

Product was returned on 11th March 2022. Even after multiple complaints and emails sent there is no response from shadowfax. The seller is also not responding to calls or msgs. No proper customer care is available to reach out and complain to. Need shadowfax team to look into the issue and resolve it as soon as possible. It has been almost more than 2weeks....
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R
Reshma Ansari
Mar 27, 2022
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Wrong delivery status

My package with Order #[protected] was supposed to be deliver today. While I was out they delivered and updated the status that the item has been delivered. But when I came back there was no package. I already paid online and I don't even have the package . Also customer care services is very bad. They should reply within minutes but it's been hours they have not call back.
I want my money back...
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K
kumar subhash
from Gurgaon, Haryana
Mar 14, 2022
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No any contact number for delivery person

Address: Time Tower, MGRoad, Gurgaon

Dear team
Greetings!
i am very upset due to no any contact number provided by you for delivery agent to track our parcel. also no any call from your side for delivering the parcel to me or site shows i m not available or not connect with me.
Please share delivery contact person details
FYI there is sms coming with[protected] this no is wrong.
So how we can trust.
regards
Subhash Kumar...
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J
Jina Dixit
from Bhadrak, Odisha
Mar 11, 2022
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About my order return

Address: Bhdarak, Bhadrak, Odisha

Hi.sir I'm from Bhadrak odisha . I had a order from sugar cosmetics. And shadowfax courier service had to return it through pick up .. it was 9th of march when the pickup done nearly about 10am. The courier boy came and picked up the product from me but no pickup confirmation msg was received by me. I rather asked him but he said the msg will be sent to me at 8 pm that night . I again called him at 4pm that day he sais me the same thing....
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R
Rajesh Kumar Ramadasan
Mar 5, 2022
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Delivery boy asking petrol money for delivering the product

I have ordered product from meesho. Delivery boy from shadowfax cancelled the order and asking petrol money for deliverying product. What kind of service is this? Won't u give petrol allowance to your employees. Don't you train delivery boys how to speak with customers....
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A
Aftee
Feb 15, 2022
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Worst courier service regarding pick up of order from meesho

I have a return pick up from meesho here in bhuj kutch gujarat and the executive has falsely called me and taken the code provided on sms and has not picked the courier which I want to return and he is not picking a single call and after picking one call he told he will be picking the order tomorrow as yesterday also he asked for the code but I denied and today he came at my address took the code and ran away without taking the return pick...
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S
Shneka
Feb 11, 2022
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Product gets automatically cancelled

I have ordered one product from one of the app and they provide shadowfax tracking no. To track my order. After some days when product was out for delivery they didn't inform us via phone Or message, the courier boy didn't call me and after 5 minutes of out for delivery they updated shipment gets cancelled, I mean seriously without my consent they cancelled my order by own.. Plz take action on such fraud courier company. And it's is not the...
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D
Dr azhar
Feb 11, 2022
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Scam company

Website: Shadofax

I ordered a shoe from ajio in January 2022 and they choose a delivery partner the ### shadofax it's been like 15 days all I receive is fake delivery attempts from that company and cancel my order without my knowledge I dint even received single call from them . When try to CUSTOMER service they don't have one .that's not THE BEST part of it when I try to call the delivery agent ( the number they gave in message) the phone official...
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