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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Sep 26, 2026
Complaints 1491
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444
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1047
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Shadowfax reviews & complaints page 3

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A
Arshimoin5
Jun 2, 2025
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Not delivering order

Website: www.shadowfax.in

I placed two orders on Nykaa and Meesho, unluckily my order was assigned to Shadowfax. Here are the series of incidents that I have been experiencing from the last 20 days with different delivery partners-
1-Not contacting me and uploading fake remarks as customer not reachable
2-Not receiving my call/ Not replying to my WhatsApp and text messages - As I am literally begging them to not cancel my order and telling him that I...
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A
Avani Pawar
from MUMBAI, Maharashtra
Mar 19, 2025
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unacceptable delay in order delivery

Address: Shop No. 45, Pioneer Heritage Residency 2, Sane Guruji Rd, Khira Nagar, Santacruz West, Mumbai, Maharashtra 400054, India.

I usually refrain from posting service-related concerns publicly, but after six days o[censored]nexplained delay and zero communication, I feel compelled to share my experience with Shadowfax.

I placed an order, and despite the promised delivery timeline, it has yet to reach me. What’s more disappointing is the lack of any update or communication regarding the delay. Customers understand that logistics can face challenges, but transparency...
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A
agrawalom15
from VARANASI, Uttar Pradesh
Mar 8, 2025
Mar 8, 2025
This thread was updated on Mar 8, 2025
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return/rto delivery issue - false attempt by logistic partner

Address: Churamanpur , Varanasi

AWB- R[protected]FPL, R[protected]FPL
Shadofax's delivery boy is doing multiple fake attempts to deliver my RTO/ Customer returns product which I am selling on meesho .
By doing this they will put my RTO / customer returns parcels in dispose.
Which will be loss for me ....
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N
nilsen
from Kolkata, West Bengal
Mar 2, 2025
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Order Cancellation

My order was cancelled by the delivery agent by falsly asking my OTP to change the delivery agent. he then cancelled the product from flipkart without telling me anything.
order id - OD[protected]
Delivery person's calling number - [protected]...
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J
Jayadeep kushwaha
from Surat, Gujarat
Feb 12, 2025
Apr 23, 2025
This thread was updated on Apr 23, 2025
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Cheating and fraud

Address: 2272 Ganesh Nagar Society Kanakpur Kansad Sachin Surat

Name - Deepak Kushwaha
I'd - 9140475
Register mobile no- [protected]

I had made an ID. To register this ID, your agent called me and made me pay Rs. 299. I had told him earlier that I live in Surat city. And if I want to work in Sachin area I must have said this 10 times, only after he told me I confirmed about it, I had done shadowfax on him for Rs 299

So I was asked to take delivery the day...
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T
Tenison@123
from Mumbai, Maharashtra
Jan 27, 2025
Dec 16, 2025
This thread was updated on Dec 16, 2025
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Unprofessional behavior and fraudulent practice by delivery boy

Respected authority,

I would like to lodge a complain against delivery boy...(his pH no-[protected])

Return tracking I'd -

R[protected]TDN and
R[protected]TDN

Delivery boy intentionally misbehaved with me whereas he took both the product with him but not updated that...
And threatened me ..

Due to his FRAUDULENT PRACTICE I facing monetary loss. INR 8000.00br...
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R
Reshmi qwerty
Jul 24, 2024
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subject: urgent: defective product received, missing sender details, and refund request

Dear Shadowfax Team,
I am writing to formally address a critical issue regarding a recent delivery handled by your company. Today, I received a cash on delivery (COD) package, for which I paid approximately 949rupees. The package contained a shirt and trousers that are defective and entirely unrelated to any order placed by us.
Furthermore, the package lacked any sender information, making it impossible to trace or contact...
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R
Rashmi G S
Jul 24, 2024
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Item not delivered SF1083032806NER

Hi,
I ordered something on NYKAA and Shadowfax is the delivery partner I guess and they have not been delivering my item at all. I called NYKAA, Shadowfax with no luck.
Nykaa now doesnt seem to refund my money.

Nykaa order ID: NYK[protected]
Tracking number for shadowfax : SF[protected]NER

Both vendors dont seem to help so I have logged a complaint on both NYKAA and Shadowfax....
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C
CH Shloka
Jun 14, 2024
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Fake product delivered

Address: Bangalore

I did not order anything. I got a call from the Shadowfax delivery guy saying that he has a parcel which is on COD. I thought someone in my family ordered so I paid 537 Rs., as the sum was not very large. There was a piece of black cloth inside. They have all my details- name, phone number and address which made it look like that it was a legit delivery.

I have been trying to reach out to Shadowfax since then and they have...
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W
Wolf95
May 11, 2024
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Delivery Guy asking for OTP for cancelation

I haven't ordered any package and receiving delivery from shadowbox.

While I asked delivery guy for cancelling it.he is asking for OTP.

Can you please look into it...
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R
ranjana dev
May 9, 2024
May 10, 2024
This thread was updated on May 10, 2024
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Delivery boy is fraud

Delivery boy said he can't deliver my parcel to to my adress
he want cancel otp
but he send me delivery otp
by mistake I gave him otp
and he cut my phone
but I felt my mistake in 1 second
I call back him he doesn't attend my call
I do 10 15 time he didn't receive my call after this parcel show delivered
.it's meesho parcel around 500 rupees prepaid I didn't get my parcel...
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A
anki5july
from Bengaluru, Karnataka
Mar 28, 2024
May 1, 2024
This thread was updated on May 1, 2024
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No return pickup but asking otp

Hi,
I have not placed any return pickup till now but getting call from ShadowFax number [protected] which is pressurising me to give an otp which they are sending. The person says that please give otp for return pickup and when I say that there is no return pickup then he says that ok, if you want to cancel the return then please provide cancellation otp which we have jist sent you. And they keep sending me otps and asks for it....
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P
Pixies
Mar 3, 2024
Nov 28, 2024
This thread was updated on Nov 28, 2024
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Fake attempt

Address: NEAR CHANDNI CHOWK

Fake delivery update by delivery boy, No call to customer before delivery
already written 2 alternate number in shipping slip how its possible ?
awb SF[protected]SIZ...
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S
srishtisoumya
from Delhi, Delhi
Feb 28, 2024
Dec 16, 2025
This thread was updated on Dec 16, 2025
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Regarding return for Ajio, tracking id R784967569AJI

I had a return pick up scheduled on 26 feb 2023 and the return item was picked up from my address as scheduled. On tracking this order (tracking id - R[protected]AJI) it is showing that shipment was received at Shadowfax’s facility on 26 feb 2023. However, at Ajio’s end, it is not showing that pick up was done and they are claiming that no update has been received from courier partner(Shadowfax). Also, there has been no movement of the...
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S
SukanyaBhattacharya
from Siliguri, West Bengal
Feb 27, 2024
Jun 11, 2024
This thread was updated on Jun 11, 2024
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Spam and Mental harassment

Address: 1st floor, Appek Building, 93/A,4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka - 560095

Today an agent called me for a pick up of my order at 9 AM, I said I am not available and asked if he can come some other time during the day today or tomorrow. He threatened me that if I don't give my order right now it will be cancelled.

After that when I hung up, he called me 10 times. This is harrasment and over all that Shadowfax has sent this message to me 15 times.
Dear Sukanya Bhattacharya This is regarding...
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A
Aycb
Feb 26, 2024
Jun 3, 2024
This thread was updated on Jun 3, 2024
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Return pickup delayed and pickup partner not reachable

I bought an item through ajio.then i requested for return. Ajio arranged the return pickup through shadowfax. its been 4 days everyday it sends message on WhatsApp that we are out for pickup but no one reaches me.now they are showing that pickup is on hold.mobile number provided by them is also not reachable.
Tracking id -R[protected]AJI...
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A
atul_m
Dec 11, 2023
May 1, 2024
This thread was updated on May 1, 2024
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Fake delivery by rider

My apparel order from meesho was sent through shadowfax (tracking SF[protected]FPL). When the delivery person came to deliver the product, i wasn't available at the location. He called me and said that he is giving the order to my father and asked for verification otp. I gave him the otp. But instead of delivering the product to my father, he said to him that i wasn't receving his call to verify the otp and so he took the product...
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A
Anjimaurya
from Mumbai, Maharashtra
Sep 15, 2023
Dec 16, 2025
This thread was updated on Dec 16, 2025
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Fraud package delivery

A fake order was delivered to one of my family member by shadowfax in my absence.the package contained my name and address.Now the shadowfax courier is refusing to take responsibility and blaming that the seller is fake and refusing to return me the money back.shadowfax has been saying that i have been cheated and they can’t do anything about it.
I haven’t even placed any order at first place.The Order ID in the packet too is fake.br...
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S
sneha00007
Sep 8, 2023
Mar 7, 2024
This thread was updated on Mar 7, 2024
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Return not picked up

Address: Mangalore

I had ordered a product from Ajio. It is a lehenga set. The picture shows fully stitched lehenga with choli and dupatta. As it was a free sized product I received a semistitched dress without choli stitched only pieces of cloth attached with lehenga and dupatta also. First time I tried returning, they told they can't accept as it doesn't look similar to the picture. I had called Ajio customer care and complained regarding this and...
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A
Ayan Bhowmick
Aug 4, 2023
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Hold my earnings unethically

Address: NOAPARA DESHBANDHU ROAD, BARASAT
Website: Shadowfax.in

I, Ayan Bhowmick joined shadowfax as a delivery partner by paying onboarding fee ₹699.I delivered 2 orders on 1st day.Then I wanted to withdraw my earnings but they told me you need to complete 5 orders.I completed 5 orders and tried to withdraw my total earnings.But they again held my payout and not helping me also.They are just giving me false hope like- that your earning will be credited to your bank account tomorrow.Now I just want...
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