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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1484
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444
Unresolved
1040
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Shadowfax reviews & complaints page 3

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R
Rashmi G S
Jul 24, 2024
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Item not delivered SF1083032806NER

Hi,
I ordered something on NYKAA and Shadowfax is the delivery partner I guess and they have not been delivering my item at all. I called NYKAA, Shadowfax with no luck.
Nykaa now doesnt seem to refund my money.

Nykaa order ID: NYK[protected]
Tracking number for shadowfax : SF[protected]NER

Both vendors dont seem to help so I have logged a complaint on both NYKAA and Shadowfax....
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C
CH Shloka
Jun 14, 2024
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Fake product delivered

Address: Bangalore

I did not order anything. I got a call from the Shadowfax delivery guy saying that he has a parcel which is on COD. I thought someone in my family ordered so I paid 537 Rs., as the sum was not very large. There was a piece of black cloth inside. They have all my details- name, phone number and address which made it look like that it was a legit delivery.

I have been trying to reach out to Shadowfax since then and they have...
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W
Wolf95
May 11, 2024
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Delivery Guy asking for OTP for cancelation

I haven't ordered any package and receiving delivery from shadowbox.

While I asked delivery guy for cancelling it.he is asking for OTP.

Can you please look into it...
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R
ranjana dev
May 9, 2024
May 10, 2024
This thread was updated on May 10, 2024
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Delivery boy is fraud

Delivery boy said he can't deliver my parcel to to my adress
he want cancel otp
but he send me delivery otp
by mistake I gave him otp
and he cut my phone
but I felt my mistake in 1 second
I call back him he doesn't attend my call
I do 10 15 time he didn't receive my call after this parcel show delivered
.it's meesho parcel around 500 rupees prepaid I didn't get my parcel...
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A
anki5july
from Bengaluru, Karnataka
Mar 28, 2024
May 1, 2024
This thread was updated on May 1, 2024
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No return pickup but asking otp

Hi,
I have not placed any return pickup till now but getting call from ShadowFax number [protected] which is pressurising me to give an otp which they are sending. The person says that please give otp for return pickup and when I say that there is no return pickup then he says that ok, if you want to cancel the return then please provide cancellation otp which we have jist sent you. And they keep sending me otps and asks for it....
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P
Pixies
Mar 3, 2024
Nov 28, 2024
This thread was updated on Nov 28, 2024
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Fake attempt

Address: NEAR CHANDNI CHOWK

Fake delivery update by delivery boy, No call to customer before delivery
already written 2 alternate number in shipping slip how its possible ?
awb SF[protected]SIZ...
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S
srishtisoumya
from Delhi, Delhi
Feb 28, 2024
Dec 16, 2025
This thread was updated on Dec 16, 2025
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Regarding return for Ajio, tracking id R784967569AJI

I had a return pick up scheduled on 26 feb 2023 and the return item was picked up from my address as scheduled. On tracking this order (tracking id - R[protected]AJI) it is showing that shipment was received at Shadowfax’s facility on 26 feb 2023. However, at Ajio’s end, it is not showing that pick up was done and they are claiming that no update has been received from courier partner(Shadowfax). Also, there has been no movement of the...
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S
SukanyaBhattacharya
from Siliguri, West Bengal
Feb 27, 2024
Jun 11, 2024
This thread was updated on Jun 11, 2024
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Spam and Mental harassment

Address: 1st floor, Appek Building, 93/A,4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka - 560095

Today an agent called me for a pick up of my order at 9 AM, I said I am not available and asked if he can come some other time during the day today or tomorrow. He threatened me that if I don't give my order right now it will be cancelled.

After that when I hung up, he called me 10 times. This is harrasment and over all that Shadowfax has sent this message to me 15 times.
Dear Sukanya Bhattacharya This is regarding...
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A
Aycb
Feb 26, 2024
Jun 3, 2024
This thread was updated on Jun 3, 2024
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Return pickup delayed and pickup partner not reachable

I bought an item through ajio.then i requested for return. Ajio arranged the return pickup through shadowfax. its been 4 days everyday it sends message on WhatsApp that we are out for pickup but no one reaches me.now they are showing that pickup is on hold.mobile number provided by them is also not reachable.
Tracking id -R[protected]AJI...
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A
atul_m
Dec 11, 2023
May 1, 2024
This thread was updated on May 1, 2024
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Fake delivery by rider

My apparel order from meesho was sent through shadowfax (tracking SF[protected]FPL). When the delivery person came to deliver the product, i wasn't available at the location. He called me and said that he is giving the order to my father and asked for verification otp. I gave him the otp. But instead of delivering the product to my father, he said to him that i wasn't receving his call to verify the otp and so he took the product...
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A
Anjimaurya
from Mumbai, Maharashtra
Sep 15, 2023
Dec 16, 2025
This thread was updated on Dec 16, 2025
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Fraud package delivery

A fake order was delivered to one of my family member by shadowfax in my absence.the package contained my name and address.Now the shadowfax courier is refusing to take responsibility and blaming that the seller is fake and refusing to return me the money back.shadowfax has been saying that i have been cheated and they can’t do anything about it.
I haven’t even placed any order at first place.The Order ID in the packet too is fake.br...
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S
sneha00007
Sep 8, 2023
Mar 7, 2024
This thread was updated on Mar 7, 2024
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Return not picked up

Address: Mangalore

I had ordered a product from Ajio. It is a lehenga set. The picture shows fully stitched lehenga with choli and dupatta. As it was a free sized product I received a semistitched dress without choli stitched only pieces of cloth attached with lehenga and dupatta also. First time I tried returning, they told they can't accept as it doesn't look similar to the picture. I had called Ajio customer care and complained regarding this and...
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A
Ayan Bhowmick
Aug 4, 2023
Aug 9, 2023
This thread was updated on Aug 9, 2023
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Hold my earnings unethically

Address: NOAPARA DESHBANDHU ROAD, BARASAT
Website: Shadowfax.in

I, Ayan Bhowmick joined shadowfax as a delivery partner by paying onboarding fee ₹699.I delivered 2 orders on 1st day.Then I wanted to withdraw my earnings but they told me you need to complete 5 orders.I completed 5 orders and tried to withdraw my total earnings.But they again held my payout and not helping me also.They are just giving me false hope like- that your earning will be credited to your bank account tomorrow.Now I just want...
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N
Nelstar
Jul 31, 2023
Aug 28, 2023
This thread was updated on Aug 28, 2023
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Delete shadowfax delivery id

Dear Sir I want to delete my shadow fax ID . In your app there is no option to delete . So please delete all documents and personal information and make me ensure no misuse of our documents in future....
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D
debarati kanungo
Jul 21, 2023
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No info on delivery against Tracking ID SF657265084AJI

Order placed on Ajio on 11th July 23 and product dispatched via Shadowfax and sitting in Bangalore from 14th July, as per Ajio app it was to be delivered by 17th then delayed to 19th and now 21st July 23. Shadowfax doesn’t have any contact where customer can find out the actual status. Been 6 days fighting with Ajio and Shadowfax for the status however no reply on delivery. Tweeted enormous times to Shadowfax sent emails to them, no...
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M
muskan557
Jun 18, 2023
Dec 16, 2025
This thread was updated on Dec 16, 2025
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Product not received till now

Its already been 4 days since I haven't received my product but in app its showing your product has been delivered and delivery agent is also not answering the call....
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B
bharath5963
Jun 13, 2023
May 1, 2024
This thread was updated on May 1, 2024
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Kindly Reschedule the Delivery of My Order To Today Evening as I was Unavailable Today Morning

Sir, Kindly Re-Shedule My Order AWB NUMBER : SF[protected]FPL and Deliver it to me Today Evening as i was Unavailable Today Morning.. So, Kindly Deliver My Order Today Evening Itself Without any Further Delays.. Since it is really Urgent....
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V
[email protected]
Feb 11, 2023
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Not picking up the product

Address: 91/2 16th main 7th cross jc nagar kurubarahalli bangalore 560086

Awb no :- R[protected]FPL
Product was of Rs 1552/- and i placed order on meesho and i got delivery of completely different product and initiated for a return from customer support help and it's been 3days with 3times pickup attempt .. The shadowfax pickup partner not picking product is ready for pick up and the person is not picking up the product from shadowfax side and he is misguiding me so much and i believed his words and shared...
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T
thepal
from DELHI, Delhi
Dec 22, 2022
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I want to delete my account

Hi team,
Please delete my ID link with [protected]...
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R
[email protected]
from Bengaluru, Karnataka
Sep 16, 2022
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Account is suspended

Address: 1st floor, Appel building,93/A 4th cross rd 5th block Koramangala,Bengaluru Karnataka-560095

Dear sir,

I’m robin chacko and my shadowfax food delivery app suspended due to some error happened and for the same company collected fine also . And they suspended for 7 days but now they informed our account has been terminated.
The shadowfax account is different because we cannot call the customer ones we reached the location and the support team is not supporting and also waiting for the response ore call from...
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