Jul 04, 2022
Updated by M Dass This is Standard Chartered Credit Card. We cleared another credit card of ABN Amro, and they took the money what was mentioned on CIBIL and closed the account. But, this person was very rude and no resolution. He’s putting a customer on hold and talking to someone in Hindi. What kind of customer support is this?
Verified Support
Jul 05, 2022
Shaha Finlease Customer Care's response Dear Customer,
Thank you for writing to us.
we wish to inform you that, there is technical issue at our end hence your account has been not reported to CIBIL, and the amount which you see (7k) it has been reported in 2010.
Mr Satish has told you 5.83 lakh amount which is your total outstanding including interest and late fees charges and he offered you Rs 73, 103/- to close your account.
Once you pay offer amount your account will be permanently close and will issue NO DUES CERTIFICATE to you and within 3 working day from the date of payment your account status will be update as BLANK with NIL balance to CIBIL.
We are apodised to keep you on hold, Mr Satish was is meeting and he answered your call hence he put your call on hold.
assuring you the best service always.
Jul 05, 2022
Updated by M Dass This is the quotation I received from Satish Patil from Shaha Finlease. I did not have two Standard Chartered Credit Cards, it was just one. The outstanding amount on CIBIL is 7, 759. For that, he’s asking me to make a payment of Rs. 73, 103.
Jul 05, 2022
Updated by M Dass I had credit card from another bank, it was the same year 2010. They only took money that was on CIBIL. You had technical issues for last 12 years? How can you charge interest like that? Give explanation on two cards? I did not hold 2 cards. Can you provide proof of 2 cards? I’m not in a position to pay that much money. Im a pensioner and cannot pay that much amount.
Verified Support
Jul 05, 2022
Shaha Finlease Customer Care's response Thank you for writing to us.
we wish to inform you that, there was only 1 card issued to you and another was instabuy's account created by SCB on their system, below are the details for your ready reference.
Card Number Card Type Product Description Card Birth
[protected] 103 MASTERCARD SAPNAY PRIMARY Feb 19 2002
[protected] 80 INSTABUY'S ACCOUNT - CLASSIC Jun 24, 2003
we had mentioned in earlier comments that there due to technical issue your account has been missed to report to CIBIL.
Mr Satish has sent you quotation for Rs 73, 103/- to close your account, we further state you that, said offer is valid till 10th July 2022.
Verified Support
Jul 07, 2022
Shaha Finlease Customer Care's response Dear Customer,
Thank you for writing to us.
we had replied you on each and every email about your request and requirement, we are unable to understand if we are in mail communication still you are writing here.
Request you to please write us on email instead of writing here.
Assuring you the best service always.
it is requested to please share your card no so that we can give you exact details.
please feel free to write to [protected]@shahafinlease.com for further help.