| Address: Mumbai City, Maharashtra |
| Website: www.sharekhan.com |
Dear sir/madam,
Please find the entire details pointwise and datewise
1. My dp a/c with sharekhan was opened on[protected]Cust id 2082265) by mr. Prasad kadam (Contact - [protected]).
2. I transferred rs.8000/- from my saving a/c to this dp a/c for doing equity transactions on the same day.
3. On[protected] fno transaction was done in my dp without my consent.
4. Mr. Prasad on same day called me and informed, "we have done one nifty transaction in your a/c, we tried calling you but it was not reachable, and you have got 1500 profit in this"
5. I replied stating that i have never done fno transaction, i only use equity segment, please guide me to use sharekhan app and help me to understand the transaction'.
6. Since then, i had been following up with mr. Prasad but he either did not pick up my calls or give me falls assurance to visit me next day.
7. So, i called up sharekhan call center[protected] on 04-10-17 at 04.10pm and put a complaint against prasad.
8. Then on same day i got a call from mr. Abhijit pawar (Contact-[protected]) and apologized for bad services, then he assured that i can call him for any queries further and forget prasad.
9. I then repeated the same request for training me to use the sharekhan app and fno transaction done in my account.
10. On[protected] mr. Ganesh awale (Contact - [protected]) called me at 12.40 pm and explained me about equity transactions, then i tried buying trident share (100 qnty) but i was unable to do so stating i dont have enough money (Limit was only rs.199/-)
11. So i informed mr. Ganesh awale abt this, he said i can not check your acc, your rm can do so, otherwise give me 1/2 hr time i will call you back'.
12. But as usual like the other staffs of sharekhan he did not turn up.
13. So i tried calling abhijit, he also did not pick up my phone.
14. So finally as frustrated consumer again i called up your call center on[protected] and registered a complaint against both mr. Prasad and mr. Abhijit.
15. Thankfully call center employee ms. Vaishnavi khona wonderfully explained me the sharekhan app and all transactions.
16. I told her that i do not want fno transaction, and i want my 8000/- back so that i can use the same in equity.
17. She replied i can not use my 8000/- as its not available now and there was no profit of 1500/- as explained by mr. Prasad on 1st day (I have lost my 8000/- for no reason)
18. So getting very angry i told her to take mr. Abhijit on conference call. Mr. Abhijeet on concall told me give me 10 days time, if there is any loss we will recover it. I warned him about putting a consumer complaint against both and to solve this issue.
19. Within 15 mins i got a call from mr. Prasad, stating whatever wrong has happened, he was not a part of it as his job is to just open the acc but he will do the follow up and will return my money in 10-15 days and requested me not to close my fno segment.
Now, this is the worst experience with sharekhan and who is responsible for my financial loss of rs.8000/- and my mental frustration.
Nov 13, 2017
Complaint marked as Resolved Sharekhan customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2017
Sharekhan Customer Care's response Hi Suprita, we're extremely sorry for the experience you've had. However, as per our discussion, be assured that an amount reversal will be done in a few days. Do let us know if we may be of any further assistance. Have a great day ahead!
i will be thankful to you sir for your kind cooperation and needfull help .