Sharp India — Worst ACs and worst Customer Service!

I Had bought 1.5 Tonne inverter Split AC on 08th June 2014 from EP Electronics Paradise Pvt Ltd in Janakpuri, who assured me about the product and Service and sold it to me, mentioned by the dealer this product is covered for three years as a comprehensive unit and five years warranty on Compressor & is best in its performance.

I had bought the AC keeping in mind that SHARP being a Japanese company, the product would be good and after sales service would be satisfactory. Now, the last month (04-May 2016) all of sudden we noticed that the AC is not cooling the room at all. So we complained to Sharp service centre for it to be checked and set right, as its the peak summer season and my wife is going through her pregnancy.

Now, even after lodging complaint (No.176923) we had made multiple attempts and efforts to get someone to check it. However, we were given promises & contact numbers but surprisingly at all times no one bothered to respond to our calls, indeed you call their employees contact numbers they don't even pick up. SERVICE CENTRE is based out of Chennai and whenever you call them they say they had forwarded the complaint to Delhi Head Office & someone will get back to us asap. But guess what no one calls or gets back. e me the no for Harikant Tyagi Delhi. He never picks up your call what so ever. So, ultimately I had to look for alternatives to get in touch with SHARP - so call up Sharp head office at Noida and get to speak to Seema Arora and she works for admin. Dept assures me that someone will callback in 15 mins. and cc me on an email sent out to the concerned individuals namely - Harikant Tyagi & Amandeep Singh (Amandeep Singh
Zonal Marketing Coordinator & Trainer at Sharp Business System India Ltd)

FIND THE COPY OF THE EMAIL BELOW:
From: Seema Ahuja
Date: Thu, May 26, 2016 at 3:18 PM
Subject: Pl cAll mr Vivek Mattoo [protected] AC complaint Janakpuri Complaint no 176923
To: Amandeep Singh Dhamoon
Cc: vivek.[protected]@gmail.com, [protected]@sharp-oa.com


Tayagi ji

Pl update the status for above complaint . As per the customer complaint is pending from last month. No action taken yet.

Thanks & Regards

Seema Ahuja

Sharp Business Systems (India) Pvt. Ltd.
3rd Floor, Bits Tower, Plot No. 9, Sector 125, Noida, UP 201301
Phone :[protected]

Its been close to month and there is no contact made from Sharps end. However, I wanted to speak to the MD - Sharp Isogai Tomai, which came to know sits in Pune office, as I had tried reaching out to all other people with Sharp and they had failed me as a Sharp Customer and now I am seriously fed up with Sharp and will make sure I do everything to payback Sharp for cheating its customers.

Other news, that I found out after my research, is that SHARP is wrapping up from India slowly. I feel absolutely cheated and robbed for putting my faith in Sharp like Japanese Product.

So I appeal to other fellow citizens who feel that they have been cheated by SHARP to contact me through email ( vivek.[protected]@gmail.com) and I would be delighted to have this reported to the concerned Legal Consumer Grievance Address-al Body/ Consumer Court.

I will drag them to court at any cost, they caused me immense harassment and monetary losses which they will have make sure the pay.

I would strongly not recommend anyone of buying any SHARP products!!!

I had purchased a SHARP window AC Model No. AF-A18PT from Sargam Electronics Noida on 20th March, 2014. The Serial Number is AF-A18PT13D05926. as mentioned by the dealer this product is covered under three years comprehensive unit and five years warranty on Compressor.

I had done the complaint on customr care on 14th April 2016 for Window AC service. Still no one has come attended the complaint.

Sharp
Apr 14 (4 days ago)

to asst-operation., Harikant, Rajnish, me, Samuel, Santosh
Dear Sir,

Thank you for mailing SHARP India

We have registered your below Complaint with the reference no : 173252 and our Technician will visit and provide service within 24 hours.


Sharp
Apr 14 (4 days ago)

to me, Samuel, Santosh, asst-operation.
Dear Sir,

Thank you for mailing SHARP India

Sorry for the Inconvenience caused .

We are not aware of charges details . so that you just contact your Delhi head office they will do the needful .

Contact Person : Mr. Harikant Tyagi .
Contact Number :[protected]

Regards,
Sadam Basha (Senior Customer Support Executive)
Sharp Business Systems India Ltd
Toll free number:[protected] &[protected]
Sms:Sharp to 56161
e-Mail:([protected]@service007.com)


Sharp
Apr 16 (2 days ago)

to me, Santosh, asst-operation.
Dear Sir,

Thank you for mailing SHARP India

This is to inform you that we have escalated your below issue and our Concern team will get in touch with you shortly.

Regards,
Wajith (Senior Customer Support Executive)
Sharp Business Systems India Ltd
Toll free number:[protected] &[protected]
Sms:Sharp to 56161
e-Mail:([protected]@service007.com)

faulty led

my led is giving me same fault every year. i want money back for my repairs.