Date of incident: 01st march 2019.
Shine representative mr. Sonu rawal has called me on 28th feb 2019 called me with the [protected] number regarding paid services in shine.com. He explained to me that i will sure get a job with a good hike i. E., min 40% and will get immediate interview calls once i pay ₹ 3, 000. I paid immediately because i am looking for a good opportunity. But the next day i got a call from shine representative, mr. Raj kishore called me with the [protected] number and said "we verified your information and cv, basis on this you have to pay another ₹10, 000 for getting all the services". I was surprised and asked "i already paid the amount and why i have to pay extra". Then he said it is like a initial payment and to activate all the services you have to pay ₹ 10, 000". I have told them why you have not given the same information before paying the ₹ 3, 000. Then he blamed me as a money minded person, shouted on me and forcing me to pay ₹ 10, 000. He saying continuously that i am a money minded person that is the reason i am not paying the remaining amount of ₹10, 000 for my career opportunities. I asked them to refund the ₹3, 000 since i have not used any service and not convinced the way they are treating with me. He is continuously blaming me that i am a money minded person so i cut the call by saying that hindustan times limited is fraud since they are saying from beginning to attract customers that they are the group of hindustan times limited and they are in the media for 90+ years. After few minutes again mr. Raj kishore called me, and said"how dare you to call hindustan times limited is a fraud company". I have taken that as a threatening call from shine.com and behavioral issue in the management since he is saying that he is the head of shine.com. And not allowed me to speak to their superiors. He verbally abused me as a psychopath because i have not made the payment and asking all the questions. He agreed that their team has not given proper information on the additional pay before i paid the initial amount ₹3, 000. Then as a compensation i asked for the refund and not willing to continue the services. He refused. They are saying that i am not a customer of them since i have not made ₹10, 000 for the further payment.
I have recorded all the above conversation in my phone call. If required i can provide the same.
I am raising this compliant on 4 things:
1. Verbal abuse on customer.
2. False information to customer.
3. Forcing the customer on paying more money even he is not willing to pay.
4. Threatening the customer.
Apr 4, 2019
Complaint marked as Resolved
Shine.com customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2019
Shine.com Customer Care's response Dear Sir
Greetings from shine.com
With reference to your comment, we would appreciate the opportunity to respond to your concern.Kindly share the contact details with the transaction details so that we can get in touch with you and address the concern or you can write to us on below mentioned mail id.
For any queries, please feel free to contact us [protected] or email us at [protected]@shine.com.
Regards
Shine Team
Mar 04, 2019
Updated by praveen dwibhashi Name: D.L. Praveen.
Contact no: [protected].
mail id: praveen.[protected]@gmail.com.
Transaction date: Feb 28th 2019.
Transaction ID: IN20190228_179666_190722.
Please send the response to my mail id which is mentioned above.
Mar 05, 2019
Updated by praveen dwibhashi Is there any update on the above issue.?
Mar 06, 2019
Updated by praveen dwibhashi Can you please update on my query..
Mar 08, 2019
Updated by praveen dwibhashi why you people are not responding on my query even after i raised the request a week back.? are you not bothering about your customers and their difficulties.? or simply ignoring customers after they paid the money.?