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Shiprocket Complaints & Reviews

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Updated: Feb 5, 2026
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Shiprocket reviews & complaints page 5

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I
issacpeter
from Ernakulam, Kerala
May 6, 2023
May 20, 2023
This thread was updated on May 20, 2023
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I cancelled the product and they are senting me. i dont want it anymore. please do return it back to the company.
Shiprocket customer support has been notified about the posted complaint.
Hi, We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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    Anushka Pandurang Jadhav
    May 6, 2023
    Jul 10, 2023
    This thread was updated on Jul 10, 2023
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    Address: Styletrendy.shop
    Website: Styletrendy.shop

    I have received wrong item from the seller I want to return it but they don't have no customer service number please let me know the return procedure
    Shiprocket customer support has been notified about the posted complaint.
    Hello Anushka, We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
    Shiprocket himself has open a back office where they do this fraud activity, they send courier without sendor address no RTO, they send 100 rs courier or old clothes in parcel n claim cash on delivery approx 800 to 1200, this way making profit from fraud, shiprocket is a theif not a courier company but act as courier but actually a fraud hidden seller who manage many fake webpages and a godown of old clothes n cheap product to make a fake parcel
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      @##siva
      from erode, Tamil Nadu
      May 5, 2023
      May 20, 2023
      This thread was updated on May 20, 2023
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      I want to cancel my order
      e kart tracking id SRTC[protected]
      Shiprocket customer support has been notified about the posted complaint.
      Hello Siva, We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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        Priyadhars
        May 3, 2023
        May 4, 2023
        This thread was updated on May 4, 2023
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        A[protected]-Received incorrect product it's completely different I have recieved .kindly refund my product
        Shiprocket customer support has been notified about the posted complaint.
        Hello Priyadhars, We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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          Rahamatg
          May 1, 2023
          May 4, 2023
          This thread was updated on May 4, 2023
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          The detail shown in the video are totally misleading. The product is not at all as shown in the video, worst quality . Its a slimming shirt. I want Full refund
          Shiprocket customer support has been notified about the posted complaint.
          Hello! We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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            Esha chawariya
            Apr 28, 2023
            Jul 10, 2023
            This thread was updated on Jul 10, 2023
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            Address: Tank road Kashi nagar Bhandup (w)Mumbai 78

            I ordered 2 sports bra of rs 499 but I got only 1 cotton bra .. which is small in size .. the helping no. Mention on the order receipt is not working properly.. they are not receiving my call at all .. anyhow I want my money back in my account
            Shiprocket customer support has been notified about the posted complaint.
            Hello Esha! We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
            Shiprocket himself is fraud hidden seller, plz take action, shiprocket in name of courier company sending either old clothes or cheap product and hide sellir details,
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              Pushpakaroth
              Apr 28, 2023
              May 4, 2023
              This thread was updated on May 4, 2023
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              Address: Kairali Polypack Pvt Ltd, 1/537, Exhibition Road, Westhill, calicut, phone - 9744001943

              I am ordered a yellow embroidery top on 4-4-2023 from tunics and it delivered on[protected]. vide order # TU1264 and Bill No.Retail00399 Awb#[protected]. when I opened the packet, the ordered and delivered item is differ in colour and material. I send 6 reminder for this. to the tunics company but they didnt give any reply, so consider this matter very seriosly and do the needful at the earliest. My email id. [protected]@gmail.com
              Shiprocket customer support has been notified about the posted complaint.
              Hello Pushpa! We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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                Avantikakas
                from Kanpur, Uttar Pradesh
                Apr 20, 2023
                Apr 24, 2023
                This thread was updated on Apr 24, 2023
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                [protected] is the Awb number of the product that i shipped from shiprocket via Amazon shipping service. It takes almost 6 days and when it is reached the delivery boy didn't call my client to receive the parcel even though my client was calling him again and again. His number gone unreachable now and i got a notification that the parcel is in return. Now what can i do? I lost my shipping charges too. It was totally fake attempt.
                Shiprocket customer support has been notified about the posted complaint.
                Hi, we comprehend your concern regarding the shipment. Please share the AWB number at [protected]@shiprocket.com so that we can check the same and get back to you at the earliest. - MB
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                  Avantikakas
                  from Kanpur, Uttar Pradesh
                  Apr 20, 2023
                  Apr 24, 2023
                  This thread was updated on Apr 24, 2023
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                  My bank details are getting rejected

                  I am trying from a week to register my bank details but still facing the same issue. The bank is getting rejected by them. My remmitance is on hold I want it back to my account please do something to solve this issue....
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                  V
                  Vara Lakshmi Vuddagiri
                  Apr 12, 2023
                  Apr 24, 2023
                  This thread was updated on Apr 24, 2023
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                  I have purchased hongyan travel bag from your site. I booked in 1+1 offer but I received only one and with bad quality I want to return your products pls do the need full
                  Shiprocket customer support has been notified about the posted complaint.
                  Hello Vara! We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -MB
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                    AnilKhandelwal
                    Apr 12, 2023
                    Apr 24, 2023
                    This thread was updated on Apr 24, 2023
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                    Address: Shri Ram Gems,3700, Babu ka Tiba, Galta Road, jaipur

                    Hello team members,
                    i am very Disappointed with your service i have book a shipment from shiprocket on 19 march 2023 shipping service 15 kg shipment i have selected was amazon my shipment is pickup on 20 march 2023 and on 21 march 2023 status was gurgaon haryana -122052 in time was 5:51 PM after 6 days when i check there is no updation on the site of shiprocket then i rasie a complain on shiprocket custumer care panel and i was complaining regular to shiprocket but there is not update on a site of shiprocket on 3 April 2023 the shipment reach on guwhati and on 4 April 2023 the shipment reach on Meghayla and they deliver the packet on same day 4:36 PM the deliver fake shipment with fake lable recived by the customer the packet weight is approx 250 gram inside goods was rubber band my client was very disappointed because she took order from US client it was custumised order i have make this order in 2 month and they are not deliver at yet and it was urgent shipment when i complain in shiprocket when i raise dispute on 4 April 2023 i regularly follow on mail and 2 time i call every day in custumer care service and now i got mail from shiprocket custumer care service that they have close my complain my client raise a complain on consumer forum and it my duty to update the issue in your all team members because soon she will raise a complain against shiprocket and amazon shipping service
                    hoping for your positive response
                    regard
                    Anil Khandelwal
                    SHRI RAM GEMS
                    Jaipur
                    AWB :[protected]
                    Apr 12, 2023
                    Complaint marked as Resolved 
                    my clinte not received shipment yet kindly provide delivery or return my real shipment
                    Shiprocket customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 24, 2023
                    Shiprocket Customer Care's response
                    Hello Anil, We regret like to inform you that the courier is not able to rescue the shipment, we have re-checked with the courier again as per your request. Further, as per the courier confirmation, the shipment has been marked lost and since the shipment is secured the amount will be processed within 20 days followed by T&C. - MB
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                      AnilKhandelwal
                      Apr 12, 2023
                      Apr 24, 2023
                      This thread was updated on Apr 24, 2023
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                      Address: Shri Ram Gems, 3700, Babu ka tiba , Galta road , Jaipur:-302003

                      I have book a shipment from shiprocket on 19 march 2023 shipping service 15 kg shipment i have selected was amazon my shipment is pickup on 20 march 2023 and on 21 march 2023 status was gurgaon haryana -122052 in time was 5:51 PM after 6 days when i check there is no updation on the site of shiprocket then i rasie a complain on shiprocket custumer care panel and i was complaining regular to shiprocket but there is not update on a site of shiprocket on 3 April 2023 the shipment reach on guwhati and on 4 April 2023 the shipment reach on Meghayla and they deliver the packet on same day 4:36 PM the deliver fake shipment with fake lable recived by the customer the packet weight is approx 250 gram inside goods was rubber band my client was very disappointed because she took order from US client it was custumised order i have make this order in 2 month and they are not deliver at yet and it was urgent shipment when i complain in shiprocket when i raise dispute on 4 April 2023 i regularly follow on mail and 2 time i call every day in custumer care service and now i got mail from shiprocket custumer care service that they have close my complain my client raise a complain on consumer forum and it my duty to update the issue in your all team members because soon she will raise a complain against shiprocket and amazon shipping service
                      hoping for your positive response
                      regard
                      Anil Khandelwal
                      SHRI RAM GEMS
                      Jaipur
                      AWB :[protected]
                      Apr 12, 2023
                      Complaint marked as Resolved 
                      tolk to my clinte 08787428051 and provide real 15 kilo artificial jewellery accessories shipment delivery dont try to make fool to people we are going to files a complain against shiprocket and Amazon shepping service
                      Shiprocket customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 24, 2023
                      Shiprocket Customer Care's response
                      Hello Anil, We regret like to inform you that the courier is not able to rescue the shipment, we have re-checked with the courier again as per your request. Further, as per the courier confirmation, the shipment has been marked lost and since the shipment is secured the amount will be processed within 20 days followed by T&C. - MB
                      shiprocket service is ao bad after give shipment you will call more then 100 time but they ask for 24-48 hours in all calls how Amazon shepping service can make a fake labil and delivery 100-200 gram rubbar band if they doing like this knowbody can work with them
                      Dont work with Shiprocket and Amazon shepping service they are froud compony they stolen ur Precious goods and deliverd fake shipment they recieved 15 kilo shipment and take 817 Rs for delivery charge and delivery 100-200 Gram rubbar band shipment
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                        Venkatesh Naidu
                        Apr 9, 2023
                        Apr 11, 2023
                        This thread was updated on Apr 11, 2023
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                        Courier boy with mobile number [protected] has picked up the courier today morning with AWB number [protected] but didn't gave me the acknowledgement.
                        Shiprocket customer support has been notified about the posted complaint.
                        Hi Venkatesh, we apologize for the hassle. We would like to inform you that the shipment status has been updated and moved to further destination. Please feel free to mail us at [protected]@shiprocket.com for further destination. - MB
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                          Other-Wise
                          Mar 29, 2023
                          Apr 3, 2023
                          This thread was updated on Apr 3, 2023
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                          Address: 94 Pirazona

                          I am a Shiprocket user. For my order number #10006, AWB no. [protected]

                          The pick up was scheduled on 17th MArch 2023. This was to be picked up on the 18th. Till date, I am still waiting for it to be picked up. Today is 29th March. I have created multiple tickets ID 6177884, spoken to at least 5 customer care executives and a senior executive at Shiprocket who have only asked me to wait for 24-48 hrs. The senior officer assured of action yesterday, but I am still waiting.

                          I demand an explanation from Shiprocket on this, my parcel pickup done at the earliest and definitely full refund of my order value as I have faced the brunt of the customer's displeasure over the delay. And all attempts of pickup have been fake.
                          Shiprocket customer support has been notified about the posted complaint.
                          Hi, we understand this must have been extremely inconvenient for you. Accept our sincere apologies for the same as this is not something we are known for. Our team has been notified of the same and you shall be contacted in this regard, within 24-48 hours. - MB
                          Hi, we understand this must have been extremely inconvenient for you. Accept our sincere apologies for the same as this is not something we are known for. Our team has been notified of the same and you shall be contacted in this regard, within 24-48 hours. - MB
                          Thanks for forwarding my complaint.

                          Their email did not provide any solution, I finally gave up and sent the parcel with a regular courier service, paid 5 times the cost. This has costed me a lot of time that I could have used productively on other aspects of my business, mental stress and extra money that I had to pay from my pocket to have the parcel sent. Inspite of the long delay, Shiprocket did not have the decency to offer expedited services. They haven't held Delhivery or Xpresbee accountable for their fake attempts. Instead these 2 companies have informed me that there was no intimation from Shiprocket for pickups on dates that were scheduled by me.

                          As a customer of Shiprocket, I expect more transparency as I am taken for a ride in the blame game.
                          The Shiprocket responses are automated. They sound like bots. The only solution I finally resorted to was to send my parcel by DTDC, spent 5 times the amount, while shiprocket was still 'trying' and still asking me for '24-48 hrs' .
                          Shiprocket Customer Care's response, Apr 6, 2023
                          Verified Support
                          Hello! we regret to hear that and apologize that our service did not meet up to your expectations. Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. - MB
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                            suniana
                            from Gurugram, Haryana
                            Mar 27, 2023
                            Mar 27, 2023
                            This thread was updated on Mar 27, 2023
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                            Address: mg road

                            Please i just want to retune my product because i received a wrong product i ordered a combo pack of 3 that amount 999 but i received a very low quilt 2 pcs kurta I want my refund amount 999.
                            Shiprocket customer support has been notified about the posted complaint.
                            do some action as soon as possible
                            Shiprocket Customer Care's response, Mar 28, 2023
                            Verified Support
                            Hi Suniana, We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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                              garvittt
                              from Alwar, Rajasthan
                              Mar 22, 2023
                              Mar 23, 2023
                              This thread was updated on Mar 23, 2023
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                              I ordered 4 shirts online and got delivered a jeans and that also used.
                              Shiprocket customer support has been notified about the posted complaint.
                              Hi Garvit, We want to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
                              garvittt's [Complaint's author] reply, Mar 23, 2023
                              Please help me providing the contact of Watch Hub.
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                                Justeena bla bla bla
                                from Kannur, Kerala
                                Mar 18, 2023
                                Mar 21, 2023
                                This thread was updated on Mar 21, 2023
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                                Address: Vettikulangara house Edakkom p. O Kannamkai

                                I don't like this product because it is not as same the picture given I want to return it and I want my money back plz please
                                Shiprocket customer support has been notified about the posted complaint.
                                Hi Justeena, We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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                                  Barleen Kour
                                  Mar 17, 2023
                                  Mar 21, 2023
                                  This thread was updated on Mar 21, 2023
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                                  Address: Faridabad or Delhi

                                  I didnot get the required pieces and only one nonsense piece was there …. This company should be sued
                                  Shiprocket customer support has been notified about the posted complaint.
                                  Hi Barleen, We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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                                    PrashCh123
                                    from Durgapur, Maharashtra
                                    Mar 13, 2023
                                    Mar 21, 2023
                                    This thread was updated on Mar 21, 2023
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                                    Resolved

                                    ATTENTION: Bigfoot Retail Solutions Ltd / Shiprocket / kartrocket / ShopperKart.Live / [protected]@gmail.com — Regarding fraud by sending me some random cheap soap instead of a Toy I ordered worth 1099/-

                                    [protected]
                                    I recently ordered this Toy (https://shopperkart.live/products/amazing-infrared-chasing-wall-climbing-car-to... from their website after seeing their ad on social media.

                                    The website looked fraudulent in 1st looks but since they were promoting various products on social media aggressively, I thought of placing a COD order to be safe, instead of online payment.

                                    After almost 10 days, the shipment did arrive. In excitement, the recipient simply went on to pay the total exact value of Rs.1099 instead of opening and checking the package/items.

                                    The first thought was since it's been delivered, the service must have been genuine. But instead, what we got was some CHEAP SOAP only to realize we have been fooled by this website, where the seller's email ID has been mentioned as [protected]@gmail.com

                                    Please help me resolve this in getting my refund and flagging/reporting this fraud seller. I have attached all the relevant photos.
                                    Apr 22, 2023
                                    Complaint marked as Resolved 
                                    Shiprocket customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 21, 2023
                                    Shiprocket Customer Care's response
                                    Hi Prash, We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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                                      Geetha_teddy
                                      Mar 13, 2023
                                      Mar 21, 2023
                                      This thread was updated on Mar 21, 2023
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                                      I am writing to you to report a concerning issue with a recent delivery that I was supposed to receive. According to your delivery tracking system, the product has been marked as delivered, but I have not received it yet.

                                      I am very disappointed and concerned about this situation. I was eagerly awaiting the arrival of this product, and now it seems that it has been lost or misdelivered. I kindly request that you investigate the matter and update me on the status of my delivery as soon as possible.

                                      I understand that such situations can happen, but as a valued customer, I expect prompt and efficient communication and resolution of this issue.

                                      Order ID : BAFD[protected]
                                      AWB no : [protected]
                                      Courier : Blue Dart
                                      Shiprocket customer support has been notified about the posted complaint.
                                      Hi Geetha, We want to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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