Shiprocket Complaints & Reviews

Hi, so last year I used Shiprocket to ship certain items. Initially they were good but after that they started overcharging me. And deducted money from my wallet without prior intimidation. After that they put my balance in -
Now they're threatening me.
I don't understanding i already paid the shipping amount of each and every parcel. Now why are they asking extra money. Please help.

Shiprocket has the worst service ever I have seen in a business. They do not attempt deliveries and put remarks like customer refused or wrong address. Today, one order went into RTO. I tried to find the reason, turns out there isn't any. I talked to the customer service, they said they don't know why it got canceled but I have to pay the RTO charges. So, I lose a customer, I lose my order, I lose my forward freight charges and Now I have to pay the RTO charges. Zero resolution from their side. Whenever I ask for help they need 48 hours to do nothing. providing a list of AWB numbers with remarks.

#[protected] - Order 11 days late, 2 fake attempts and never contacted the customer. I am still waiting for a genuine reattempt.
#SF10002352KR - No delivery attempt made, order never made it to the destination and went straight into RTO
#SF[protected]KR - They have a policy of delivering 5 days late. I asked for that because of customer request and it took them no time to put my order into RTO
#[protected] - 2 fake attempts regarding delivery. Courier saying wrong address but he never actually went to the address neither did he called the customer.
#[protected] fake attempts and no calls were made to the customer regarding delivery. Went into RTO and I had to pay the charge.

The list goes on but even I am frustrated by their service now.

I use www.shiprocket.in to delivered my order to customer... On 15th Sep, 2022 i book my order shipment Courier: Amazon Shipping 1Kg
AWB No.:[protected] from Shiprocket application...

they had picked up my shipment after 5 days on 20th sep, , due to late pick up my customer was canceled order and they refuse to accept order...

on 26th Sep 2022 they mark that the shipment was handover to sender .. RETURN TO SENDER .. but i did not received back to my shipment ..

from last 15 days i am trying to contact SHIPROCKET team regarding my shipment but they are not responding me ... every-time they give me days that wait for some more days... not even a single call or mail received from shiprocket...
my shipment order valvue is 8800 .. I want my shipment back ... as i am a sender

Shiprocket app mark fake data ... request you to please help me in this situation.

I use www.shiprocket.in to delivered my order to customer... On 15th Sep, 2022 i book my order shipment Courier: Amazon Shipping 1Kg
AWB No.:[protected] from Shiprocket application...

they had picked up my shipment after 5 days on 20th sep, , due to late pick up my customer was canceled order and they refuse to accept order...

on 26th Sep 2022 they mark that the shipment was handover to sender .. RETURN TO SENDER .. but i did not received back to my shipment ..

from last 15 days i am trying to contact SHIPROCKET team regarding my shipment but they are not responding me ... every-time they give me days that wait for some more days... not even a single call or mail received from shiprocket...
my shipment order valvue is 8800 .. I want my shipment back ... as i am a sender

Shiprocket app mark fake data ... request you to please help me in this situation.

I purchased a shoes online from relaxo footwear online on 27.09.2022 and it was shipped by shiprocket vide AWB No SF86433502KR and was to be delivered by 04.10.2022. The delivery was delayed by 4 days and today i.e;08.10.2022 i received a message that product is out for delivery. In the evening after contacting the delivery boy abhijeet, he informed that he wont be delivering the product today. Further he also updated the status as reschedulement done as per cusotmer request for which i have never raised a request. So instead of delivering the product, the company is making customer harassed. Please look into the matter and do the needful.

My account is blocked and unable to do shipments the wallet has positive balance
Either need a refund of amount on wallet or need to resolve my issur

I ordered a Apple watch and a airport combo pack and I get a scam product from this company...I lost my 1399 rupees.
My delivery cod-ST29SEP2763

I received the below message on Oct 1. The package had reached near Mumbai, MH (Bhiwandi is nearby by my house) and I was to get it in 24 hour.

However, unexpectedly it has gone to Andhra Pradesh.

"Order Picked: Hi, your order, which contains DDS-250, has been picked up and will be shipped within the next 24 hours. Track Now -Shiprocket"

Already the package is delayed by 20 days and I have been relentlessly chasing.

I wish Exchange order
Leaf wirless blutooth
[protected]
Same box packed safely

Irrlivents discussion about issues, seem illiterate staff as respond of quires not able to understand on phone & also by mail.
My KYC completed, verified, resubmitted the detail by cancelled bank cheque, evidently in records but COD amount 300/- failed to pay to my registred bank account even after 10 days as the consignments delivered on 14 th September 2022 at Delhi.
My co. Pavitram Nature Care. Dehradun-248001. E-mail: [protected]@live.in Registed contact no: +91 [protected]

Delivery boy came to my adds without calling me but now I'm away a distance of 2.5km. I'm told him please wait 10 to 15 min He said more than 5min waiting ur product will be return at Hub. Nd told me I'm not your servant !! I calling him at least 20times everytime he cut my phone and return my order to the hub..

I have shipped product from India to France on 1st September, but status showing "Consignee Rejected the Shipment / Awaiting Shipper Instructions".
But customer not get any call or email. Also she always stey in present address 24 hrs. and waiting for the shipment. As per shiprocket the send through Aramex.

The AWB no. is[protected]
Please do the needful and if possible you can contact with me +91 [protected]

Ordered dressof ₹1600, 2022 (copy of which is attached with..). The order has not shipped yet... ‼️ And also I receive the notification as "SELLER INITIATED DELAY" since 2 days...
Could you please provide the reason for delay...

Immediate response is highly appreciated...

Regards,
Pranali

#pay_KCeQM1VFEjYtQD
AWB:[protected]
Not delivered by got message of getting delivered

I was purchased a product via online. the seller sent me fake product. i was lost 30000 to him. AWB NO[protected]. Date 05/09/2022, his mobile number [protected], email id [protected]@gmail.com. please help me

I had order for drainage belly oil on 25 Aug nd I have received my parcel on 31 aug. It was a *BELT* in my packet instead of my actual product so can u plz do the needful or else I want my refund or else I will have to take some action towards urll

The Shipment with AWB[protected] was booked through Shiprocket from Surat Gujarat to Sagar Madhya Pradesh which consists of imitation jewellery items worth Rs 7000.When the parcel was received, it was totally different from its pre shipped images.On openig the parcel, it was found that around 600 0 Rs items were missing from the parcel.The parcel was almost empty.
Regarding this, I complaint Shiprocket support team on 31st July 22, when the parcel was received and all the evidence like the packing video of the parcel, the images of the inner content, unboxing video all was submitted from our end on 10th of August, 22 as asked from SHIPROCKET team.
Rather there was no any update from SHIPROCKET team.Whenever we called, they ask for more time.Once they even rejected the Claim even though i submitted all the proofs.
I have again reopen the case and i want the justified solution.

I have ordered Order ID : [protected] from mayank Garg. They have shipped product Via shiprocket Awb no.[protected].

However the day when i was going to receive the product i have received a message that your order delivered. I haven't received any call from delivery boy and neither recieved the product.

I tried to call shiprocket but they have worst customer care for reciver i wasn't able to connect with them.

I have also raised the ticket in Cosmic byte on same evening and called next morning.

They are saying that are investigating. I had already paid for the product now i don't have product and neither any reply in that ticket even after 24 hours.

I am not sure where to raise this concern.

Where is my product.

My Shipment was booked from Surat Gujarat to Sagar Madhya Pradesh.Its AWB no is[protected] with order value of 5000 rs.In the midway, the shipment was hampered and almost all items were stolen .When the parcel was received, the label pasted on it was different as it was scanned with CamScanner while the shiprocket label is different. Though i submitted all the proof to the team, still they rejected my refund and i am in a loss of 5000 rs.

Dear Shiprocket,
I have recieved the package today but the package sent did not contain the watch and the charger. I have returned the package via the delivery company. I ask you to please this problem as soon as possible.