Shiprocket Complaints & Reviews

I am writing to you to report a concerning issue with a recent delivery that I was supposed to receive. According to your delivery tracking system, the product has been marked as delivered, but I have not received it yet.

I am very disappointed and concerned about this situation. I was eagerly awaiting the arrival of this product, and now it seems that it has been lost or misdelivered. I kindly request that you investigate the matter and update me on the status of my delivery as soon as possible.

I understand that such situations can happen, but as a valued customer, I expect prompt and efficient communication and resolution of this issue.

Order ID : BAFD[protected]
AWB no : [protected]
Courier : Blue Dart

Respected sir,

With due respect I would like to bring it to your knowledge that the parcel I have requested pickup through your service the pickup person has been following up more than 4 times for an anonymous
awb id [protected]

And he came and picked up item for awb id [protected]
Item containing primer from Faces Canada he picked up that item on Thursday 2nd of March 2023
But he didn't updated that .
But again he came for that anonymous awb id [protected]
I refused him again and before I had refused I don't have any product of awb id [protected]
The same day he picked up two item in a pink box of Clovia containing
Boxer shorts and petticoat from Clovia
Of Awb id[protected]

But he didn't updated the pickup of this parcel
But he updated pickup of that parcel he picked up on Thursday.
Then I again got a pickup person from express bees via Shiprocket
He asked for Clovia parcel if awb id[protected]
I was surprised how's it possible two pickup person for same item
I called up that first person
Name
Rakesh Dubey

[protected]
From expressbees via Shiprocket
He refused for acknowledgement of that parcel update on Clovia app n denied previous parcel update

Being called him again he said u can do whatever u want.

I want to raise complain Against this particular pickup person he had provided some fake AWB I'd against my missing parcel which is invalid
And Shiprocket why mismanagement is done soever .
Which caused this much inconvenience and stress of pickup thing
Kindly look into this
Now there is no update of my parcel where it is I want my parcel back or it must be updated on respective website of Clovia

Sir this is very unprofessional as we put our trust in you, and let our valuables transferred through your service.

This behavior is not good for a company like shiprocket who outsourced expressbees for pickup now my parcel is missing no update on respective website no update for exchange. I hope you will respect the privacy, and time frame of your customers,
That delivery boy had mistaken now I am suffering from stress and loss of valuable item and time .
This causes so much inconvenience and follow up for my own parcel
Which is no where according to shiprocket and expressbeess.
Regards
Shhaily Sinngh
[protected]
[protected]

Hi team,
i order pack of 3 sport bra from http://www.chopkops.xyz/
and shiprocket delivered this itam today. but i did not get the right product hence i receive a empty box. please help me with this issue.

Thank you in advance.

Team

This is to bring to your notice the major misses in the delivery process that is happening at your end.

We had booked 15 parcels from the Shiprocket portal out of which 15 parcels have an " Out for Pickup" status since days of booking, while all those have been picked up days ago.

These pickups are MISSING in Status as of now as the product is gone from our warehouse, but all our disgruntled customers are screaming at us for non-delivery of each one of them.
This has not only heavily impacted and tarnished our brand's reputation but caused us a lot of financial loss for all orders that have been picked up.

This is a case of theft or misappropriation of records in all likelihood as we have no way to trace our parcels.

This is a matter of huge concern, and we are regretting placing orders on shiprocket portal.

We want an immediate action and update on each one of the orders and an escalation to the highest authority possible in this matter.

Regards,

Kanika Suri
Director: Sales & Marketing
+91 [protected]
tossido.in

For 2 months i didn't get my returned product ( im a business owner using shiprocket) and they decided to give me a refund for it. then they itself deducted from my amount that money saying that the product has been delivered. no one delivered anything and i checked nearby places as well. how dare they change the status to delivered without customer confirmation? now i am unable to even raise any complaint as the status is delivered successfully. i wish the worst for shiprocket and i hope they go bankrupt with their useless model of operations and customer support

I have ordered mobile cover on 24th Feb and it is 01st March but it isn't shipped yet and whenever I track through the tracking number given by shiprocket it shows tracking number and email didn't match. And both of your helpline number are not reachable. I'm not getting any update.

Goldec Fashion New Rose Gold Wristwatch Waterproof..

Qty: 1 | Price : ₹1698.00

Discount : ₹0.00

Subtotal : ₹1698.00

Total Amount ₹1798.00
Shipping Details: Delivery Address:
Order ID : #GOLD23762
Courier :

AWB No. : [protected]
Sandip Jondhale
SBI Csp Yeshoda Loj Sawale Hospital Jawal Hingoli Maharashtra 431705
+91-[protected]
Sir I have received wrong product from this company and I have lost Rs.1798

DATE – 1-DEC-2022
CLIENT NUMBER – 1598787
Case if -5757254
AWB no[protected]
tracking link - https://kansawala.shiprocket.co/tracking/[protected]

My Utensils Parcel dispatched on 27 Nov I checked on dashboard 5th dec still showing undelivered so I contact the customer you get parcel or call they said yes we received it on 1st dec I ask to share the photos of products box and label and they agree to send .
after I check connect on help line number and tell them concern customer has received shipment here is products proof please update this delivered and also you can ask to customer after they said wait till 14 dec and they said give us label and your box packing from customer after 14 days.

They ask me to give this so I send these details also. And they agree and tell me you package has insurance we marked it lost shipment. I thought I received full money 15 working days so I agree after 2 months still they not answer to why money not remittance in on account. And today their call person said if you want to money, we give 4800 Rs instead of 6149.
I silently cut the call and filling legal notice with compassions of 2-month harassments around 60+ calls. I have all proof recording all call, all mail. All details.

Sir Mera mujhe Jaisalmer product dikhaya gaya tha Vaisala ye nahi hai please help me I want to return my product

Sent a parcel to mantra main office in ahmedabad to repair customer mantra device it was not delivered on 8 january so according to shiprocket policy it should be returned to me within 10 days but it could not reach so i can attempt the delivery again for repair because customer was also angry i waited for my product till 15 january but i didnot get any response when i called for query they told me to wait for 2 to 3 days but still no response ..i again called them and again no response the told me that they raised a query with ekart and will delivered within 3 days again but still not got any response i again called them on 29 january but still no response then i raised a complaint about this to you but you sent me a mail or when i checked the status was disposed i called them on 31 january today but they told me to wait till thursday ... because of this i gave a new device to the customer

my device valued 2200 rs
shiprocket delivery and return charge approx 100 rs

new device worth i gave to customer 2450rs mantra mfs 100

my shipment no. = SRTP[protected]

Hi, I am a small business owner, and I am selling watch straps and bands in India. And usually, I use all the courier partners available through ShipRocket to ship all my orders. I have been their customer for the past 4 to 5 years. And on December 2022, first time I used DTDC courier partner under shiprocket to ship my product to Kerala. After a week, I received a mail stating that there is a delay in delivering the parcel and the parcel is stuck in the DTDC Coimbatore office.

So I contacted the DTDC Coimbatore Office, and the concerned person responded to me that they had marked an inappropriate weight on the parcel and it could only be returned. I was continuously fighting with that guy to get the parcel delivered to the customer. Even though the mistake was on DTDC's part, they were so rude to me. Multiple times, they questioned me: "A mistake has happened; what can we do for you? We don't have any option other than returning."

After 15 days of fighting, the parcel got delivered to the customer. And few days later, I received a mail from Shiprocket that weight dispute has been raised for my parcel. The actual weight of the parcel was 200 grams, but DTDC has marked the parcel weight as 10 kg. Due to some personal reasons, I was not able to take action on the emails received from Shiprocket, and the window got closed.

And on 31st January 2023, Shiprocket has deducted Rs.931 rupees from my account stating that the claim is auto accepted. I fought with Shiprocket, but they were very clear in their stand that they could not reopen the case. I can understand that the window is closed to reject the dispute, but it is totally not fair that I was not able to reopen the case. Even though I explained multiple times that the DTDC has accepted its mistake, they were not ready to reopen it. I have shipped more than 500 products via Shiprocket, with the weight of each parcel not exceeding 500 grams, and it was totally unfair from my side. And I have lost my hard-earned money.

This is to notify other consumers about the services provided by Shiprocket and DTDC and also create awareness about these "weight discrepancy issues" so that no one suffers like me. And also, I request the Shiprocket to create a better window with good timelines and an option to "re-open" the cases.Â

I ordered the Electric spin feather duster through order ID NNEKVS761164 and receivedVia Blue Dart AWB[protected] on 01.02.23.I put batteries but it is not working . kindly take back and refund the money

I sent a parcel to mantra main office in ahmedabad to repair customer mantra device it was not delivered on 8 january so according to shiprocket policy it should be returned to me within 10 days but it could not reach so i can attempt the delivery again for repair because customer was also angry i waited for my product till 15 january but i didnot get any response when i called for query they told me to wait for 2 to 3 days but still no response ..i again called them and again no response the told me that they raised a query with ekart and will delivered within 3 days again but still not got any response i again called them on 29 january but still no response then i raised a complaint about this to you but you sent me a mail or when i checked the status was disposed i called them on 31 january today but they told me to wait till thursday ... because of this i gave a new device to the customer

my device valued 2200 rs
shiprocket delivery and return charge approx 100 rs

new device worth i gave to customer 2450rs mantra mfs 100

my shipment no. = SRTP[protected]

My name is Sumaiya from Chennai and I am doing Ecommerce business. I booked a COD pickup via Shiprocket on Jan 5th. The pickup pin code is 600083 and drop is 636138. I got 2 options out of which I chose Ekart logistics as the rating was high. The pick up never happened till date (Jan 14th). I have been fighting with these guys they are just replying that they are talking to logistics. One guy from ekart called me on Jan 10th twice, which I missed. So I called him back at 6 PM. He said he called to find out the address. I said all the address and 2 phone numbers are already given. He says he did not see those info there. So he did not come for pick up and so he reached home while the shiprocket guys are giving time till 7 PM. This guy is sitting at home at 6 PM He said he will attempt on 11th Jan. So on 11th Jan I called that guy by 10.45 and asked when he is coming, he did not reply and hung the phone. Then again called at 2.45, 4.38, 4.40, 4.41 he never answered. Also tried reaching Shiprocket customer support they keep asking time. Finally the ekart guy called me and said he is in the street. We went out and waited. Fnally he says he was there only now and came for another pick up. He said he will come in 10mins but never appeared. We were waiting on road for 30 mins. After this I asked shiprocket to cancel the pickup and refund my Rs. 500 which they asked to recharge their wallet. Till date they are just moving the pickup date to next day and no other action taken.

Now, I sent the courier through other services in which COD is not an option. I took this risk and after the customer receives the courier she has to gpay me. This is a risk to me. And I have my legs broken and with this leg I had to go all the way and wait on the road for the courier guy. The amount stress these guys caused is too high. Worst. I need my refund of Rs. 500 and a fine of Rs. 5000 as a compensation for wasting my time and energy.

All proof are attached.

Sir
Horrific experience.First time I have tried BT limited edition store.
It was expected to deliver on 2 January. 3 times without calling me without coming here they update that "Customer was not Available" Now product shows"RTO Transit" . Please do the needful so that i got my money
Problem start--Last Place is Dhupdhra and the delivery man's names are Manik and Dwipen Rabha.
Do the needful.
Order Id-75440
Ecom Express
Tracking ID
[protected]

I have shipped a product to my customer customer receievd the parcal same day i lodge a complain with shiprocket from there they made some parcal of some books and returned me as rto ... I spoke to my customer he paid 1900rs as cod amount and shiprocket courier patner made some parcal and shipped me back as rto with some book stuff i maild them all the problem but they did not helped me and saying your case is closed
Tracking number is SRTC[protected] shipped via ekart... Complete fraud people shiprocket

ORDER ID - StarLight4252 dated 28.12.2022
Refer to above order ID, I have raised a refund against this order as the product received opened and missing some parts in it.
I just received today (30.12.2022) but when I opened it the original item was found opened and some missing elements in it.

I requested the seller/shiprocket to kindly take it back and process the refund which I was paid for this order. But nobody responding on my emails.
They also didn't connect my calls to their customer care.

Horrible experience.

Please help.

The agent by name Ykunt Rakesh called me for over 20 mins to track address and finally did not deliver the goods on Dec 9, 2022 . I was out of station and he confirmed to me by phone he had placed it in my house area but I come back to find it is not done. The shiprocket tracking number is SRTP[protected]. The items were from Bath and Body Works with shipment Id DWH[protected]. The deliver agent was rude and I believe has cheated me. I do want you to look into this and revert on the status at the ear;iest.

I have ordered 3 undergarments sets from ladiezstyleee and they are frauds and send me two worst quality leggings via shiprocket delivery. They aren't helping me with the sender details as well. They have taken cash 1100 rs from me. This is complete fraud.
Mobile-[protected]

Shiprocket has given me discrepancy f ₹ 150000 for 200 shipments and how it charged i dont know this is more than my product costing it is fraud