SHOP CJ Network Complaints & Reviews

I had ordered a product nd due to defect the product was taken back and said that the star cj points will be credited to my account.

Its been close to 4 months i have been following up about my points so that i can order another product. But the team is unable to even search the order sometimes and not been getting any response from the customer care.

My order number was [protected] and the points to be credited were 1998.

One of your salesman name rajan nayyar, contact no. [protected] is calling me and abusing me without any reason.
My product name is smart wash portable handy washing machine[protected]
First he abused my mother and then to me. I have also launched a complaint to the companies customer care no.
And my delivery address and contact no. Is
Kuldeep yadav
C-1 pipal wala mohalla badli delhi 42
[protected]
[protected]

My order no [protected] given kurtis different size or cloth bad quality my wife phone last 4 days return ur products but till date your boy not come. I call ur customer care no [protected] but no response. I am register fir in nearest policy station or sales tax department auginst seller namoshivai apparrels ltd jaipur and shopcj.
My mob no is [protected]
Manish hatej

Hello...
Today i recieved my order and i got very bad quality product i want my money to b refund as soon as possible... And i complaint to shopcj person and shop cj has registered our complaint no. Hs[protected] against order no. [protected]....

Please kindly respond it as soon as possible otherwise we will take help from consumer court...

Thank you

I have to return my this product and every time their given no are not working what i do after sometime they will say we cannot return it my money got waste i am trying their both numbers from last night one is not working and on the other one is always all lines are busy such a bad website they not even give return option in their app their is no secure method to return product back their should be strict action take against them as they cannot give the basic needed option to their costumer

I order geheno ki barat product on 23rd march 2018 and return it on 25th march 2018 and asked for a refund...all the account details i hv given to them after that they told me to wait for a quality check than after that within a week your refund will be initiated...i waited more than a month and every time i called them they used to say wait for for quality check n then your refund will be initiated...but one of them customer care told me tht your quality check has been done on 11th april 2018 and wait for a week for refund initiate into your account...i waited but no results...then twice i called them they gave me twice wrong complaint no. to register my complaint..

will i get my refund or i should go further to get my money in consumer forum.?

Dear sir/ madam,

I booked a 7 pc non stick cookware set on 18th december, through my mobile no. [protected] and order number [protected], i make payment through my visa credit card no.4207 xxxx xxxx 5742 and payment done by my credit card but due to some technical problem from company side and order is canceled by company after few days, i talk about my refund to customer care too many time but they always told that refund will be done after 5 working days but till date it is pending.

Please look into this matter and make refund as soon as.

Sanjeev tripathi

I have ordered 1 set of "25 Pc Organiser Set by PrettyKrafts-Blue" in last week of March 2018 and it was delivered to me of 03/04/2018. These Covers are very useful & good quality.

So again I have ordered 2 sets of "25 Pc Organiser Set by PrettyKrafts" one Red & One Blue on 06/04/2018 and these are delivered to me on 14/04/2018.

My wife was out-off town so we have opened these packets today and Blue cover set is good means no issue but in Red colour set we have cheated since

2 Covers are without printing design.
2 Covers are without stitches.
4 Covers of Saree are missing.

I have tried at call centre number[protected] but it is not working at this time and there is a message pls call from 9:30AM to 06:30PM. Photographs are attached for your reference.

Pls replace Red colour packet with blue if not possible than refund my money.

With Regards
Rupendra Kumar
# [protected]

My order number: [protected]
Order date: 14/4/18
Seller Invoice number: NUTR/18-19/04216.
I had placed an order for nutriglow power of 3 mega facial combo[protected] from shopcj on 14th April, Saturday. In that, eye shades are completely damaged. N the black n silver eyeliners are replaced by blue and green color .in the show you had shown red, pink, purple and light brown lipsticks but I have received only 3 lipsticks of different colors i.e., dark brown, light brown, and maroon and 3 nail paints of red, golden, and brown color. One lipstick n one nail paint, body lotion and mascara are missing . I request you to replace the damaged products and deliver the missing items immediately..

I had placed an order for nutriglow facial kit from shopcj on 14th April, Saturday. In that, eye shades are completely damaged. N the black n silver eyeliners are replaced by blue and green color . One lipstick n one nail paint, body lotion and mascara are missing . I request you to replace the damaged products and deliver the missing items immediately. And they had even showed a loyalty bonus coupon of 200 R's but I have not received any.

I ordered a washing machine on line from shopcj
Order no is [protected].
The product when plugin gave a burning smell
This product has no safety features and a person can easily get electrocuted.
The product is defective and not safe
This product must be banned once for all.
I need refund for this amount from shopcj

Hello,
This is reg invoice no. Pswt0028197 had placed an order on[protected] with order no.[protected] that included 2 warmland quilted carpets-blue (Item no. 216196) and red (Item no. 216197) of value 848/- through cash on delivery.
Received the above package as defected and the package was of very cheap quality. No proper response when i called the customer card for the refund. It has been more than 6 months now and i have been calling them many times. I had also mailed them but there was no response. The customer care operator had told me that they will give me the return code but they didn't.
They also had asked for my bank details but still, no refund was transferred. I am very disappointed.
Pls, do refund my amount as soon as possible.

Your customer,
Anita sharma
(New delhi)

Actually i have order 10 lagging pack when open packing only 7 nd all are defective and too low quality. Thn custmer excetive says return order nd i"ll gives u voucher as a refund. Its return but no refunding voucher. M calling many days 20-25 but nt answering. Its too bad experience. Very bad shop cj. I seriously complaint agaisnt shop cj in consumer court.

I have placed my order of worth 1500 rupees on 11 april through my cable that is tata sky but till now i haven’t received any information regarding my order. I want to know when my order will be delivered. I have placed the order of a frier and a electric cooker which was the combo offer. Its being almost 5 day that i haven't received any message from the company after the confirmation message. Please see to it. And provide the solution as soon as possible. I will be very thankful.

Dear all,

I placed 1 order on 2nd march, 2018 order no. [protected] amount rs. 1150/- & i received the product on 08th march, 2018 in the evening after 7pm.

When i opened the box i saw that the product is completely defective and nobody can use it. So suddenly i decided to return the product.

I called the shop cj customer care number ([protected]) on the same day around 7.30 pm & at that time shopcj ivr told me that our official working hours is 9.30 am to 6.30 pm so i called shop cj on next day at 9.30 am and took the information about return process. They initiated the product return process & shop cj executive took the product from my home.

From 9th march to till date i called shop cj customer care number so many times i. E 24th march 2018 at 5.33 pm, 1st april 2018 at 9.30 am, 7th april 2018 at 12.08 pm, & 14th april 2018 at 10.33 am.

Every time shop cj executives told me that wait for 4 to 5 day you will be getting your refund and on 7th april 2018 escalation team member made the commitment that wait till 14th april 2018 you will be getting the amount in your bank amount if you are not getting the amount till 14 th april 2018 you may move to consumer court.

And again i haven't received the amount till 14th april 2018 i again called the shop cj customer care number at 10.33 am customer care executive told me that your product quality check is done and we initiated the neft process so i asked him to transfer my call to escalation team where i spoke to ms. Harmeet kaur she also told me that your product quality checked is done and we are already in process of transferring your neft.
I asked her to transfer my call to her senior/ department head.

She transferred my call to her supervisor mr. Shamshudeen (Supervisor in escalation department)

I asked him to registered my complaint again & suddenly he refused to write the complaint again and said that that we can not registered the complaint again and between the conversation he annoyed me & i was very much fed up after speaking with mr. Shamshudeen & when i told him that i am recording his voice he told me that your products quality check is not done & after quality check we will initiate the neft process.

Today i had a very bad experience after speaking with the shop cj executives & escalation team. Ms. Harmeet kaur she told me that your neft is in process and within 4 to 5 day it will be credit in my account.

And after speaking with her i spoke with her senior mr. Shamshudeen & he told me that your quality check is not done.

One escalation team member & customer care executive is saying that we are initiated the neft process & senior team member of the escalation team is saying that your quality check is not done.

So now i am thinking nobody has given me that correct information and i spoke with 3 persons in which 2 were saying that your neft is in process & the last one mr. Shamshudeen was saying that your quality check is pending. So in your company every escalation team member is completely lying & misleading the customers. Every time they mislead & provide improper informations.

As a customer i am mentally very much disturb & again & again i am calling the shop cj but my problem remains unsolved.

Today is second saturday courts are closed so monday morning i will file a cheating case against shop cj.

If you want voice recordings of my calls with your executives so i am ready to provide. Feel free to ask for voice recordings.

I will definitely produced the voice note in consumer court.

Complaint number :- hs[protected]

Thank you so much for misleading the customers.

See you in court

Regards,

Lalit sharma

Extremely poor site ever seen i opened this app to place an order today at 10 am.my pincode was 821115 at that time it shows that can be delievered in 10 days but today now when i try to place an order it shows product cannot be shipped to this pincode nevrr seen such poor site .kindly stary the service of all products to my pincode 821115 urgent i wanttytt

I have placed an order having number: [protected]on 8th. Apr.18
for product Crepe Women's Multicoloured Kurta By 1 Stop Fashion-XXL
with sub order[protected],[protected] &[protected] of different colours.
But we get three kurtas in same colour & design. so we want to return the same & take refund of money as earliest.I am an existing customer since 8 years.We have not expect such type of carelessness from such a reputed organization.realy you are disappoint us.

This company is totally fraud (SHOP CJ) ... i have returned the product since 2 months but whenever i call they say that wait for 4-5 days but not refunding money since 2 months from the date of product returned ... whenever i call the ivr is played on call for more than 15-20 min but no reponse after that... they disconnect the phone if they have no answers. They have taken defective product back and not refunding money. Please help.

We have placed an order with Shop CJ on 5th Apr and after 1 hour we have cancelled the order and this order was placed on COD.

On 6th April, we received a call from a person who mobile number is [protected] and he used abusive language as we have cancelled the order?

I spoke to Shop CJ customer care and they told me that this number does not belongs to any of their employees, so does it mean that Shop CJ has shared our contact details with 3rd Party?

If it is so then it is indeed a security concerned which the company is breeching?

We want Shop CJ to identify the person and take a legal action.

This is for the first time i had ordered from shopcj... Many people stop me not to buy from online tv shows but i didn't listen to them and order bedsheet set from shopcj... But unfortunately they were all right i received the product... Product quality is not good pillow cover is torn out and stitching quality is very cheap and totally different from what i had seen on tv... I need my refund please..
My order id [protected]