SHOP CJ Network Complaints & Reviews

I have purchased otg from shopcj dated[protected] order number is [protected]. I have talk to customer care number they offer me rs.200 and said keep this detective product with you. When i said i will not accept this defective product they said you courier it and bear the courier charges also. When i said i am a senior citizen they said they will not send the person. I told them i will raised a complaint them they said me we will send the person for a reverse pickup but still no one has come for pickup. Pls let me know what should i do.

To samsuddhin malik, meenu manhotra specially u know what u have crossed all limits of patience of any body. I did not recieved any refund copon of my order [protected]. I would like to inform u that i am facing problem from last 2 months. I have subbmitted all datas messages and slips on your official whattsupp number. I am telling u last time now i would go to consumer court. I have never seen such pathetic merged service everrrr. My phon number is [protected].

Complaint for the vendor gangaur creation.

I have ordered pretty kraft's organiser set rom shopcj on 16th june and got delivery on 19th june. Immediately after checking the product it seems that the product showing in tv and online, differ from the parcel. Even though giving complaints on the same for replacement, still no action has been taken on it.in every 24-48 hours no action has been taken by shopcj.
I don't understand why they don't have a quality check before delivering to customer.
If, it takes 1min to take an order in shopcj, then why the action on replacement/complaint/wrong product takes time? I mean how many days it take to check on it? Still the complaint is pending.
Can anyone work on this and get it resolve on priority basis?

2 months now after i ordered handy washing machine, felix the supplier sent me broken machine, shopcj and felix are hand in glove in cheatig customers, they informed me that replacement will be sent. Inspite of severe
Calls from me, i dont get satisfactory reply from shop cj and felix based at todapur delhe.
I sent back the damaged machine back to felix on my own cost as per instruction from shop cjon 7th may 2018 and they recieved it on 14th may, even after they recieved the item, they told me not recieved, then i produced my couriers delivery report stamped and signed by felix, inhaus, todapur delhe.
Robin

With very high disappointment I am submitting this company on shopCJ Where my father ordered Jio phone but he ended up receiving Jiofi... When asked about the mistake customer care executive says they can't do anything about it or cannot refund... This is loot in daylight... When customer doesn't want anything why should you as sell it at the stake of company image this is really a roadside shoppers behaviour... I am dissatisfied with this encourage everyone to be aware before buying on this cheat company

I ordered a handy washing machine from shop cj, recieved the item and i found broken pieces of plastics coming out of pack when i opened, the mahine handle completely broken. I mailed a complaint to shopcj, and the reply i got was to send back the mahine by professional courier to the supplier felix, inhauus, todapur delhe. I sent on 7th may and recieved by felix on 14th may.
Inspite of severel calls and mails to shopcj and felix, i did not recieve my replacement, and the phones of felix allways unreachable or swithed off.
I made the mistake of not inspecting the package infront of courier personel, it was payment on delivery, i could have simply refused to pay..
Shop cj is like a agent, only to book orders and no other responsibility, supplier s are at free will to empty their old scrapped stocks on customers heads.
Robin

On 12th may 2018 i ordered a product of kota tissue saree combo on your merchant site by call. I made this purchase at jaipur on call.
Unfortunately, your product has not performed because the quality was not good as mentioned in the details.
So for this i have initiated the return process for that, which was collected by courier on 23rd may. Still i didn’t receive my refund amount. I called many times on [protected], they said that quality check has been done and found positive. According to them my refund was initiated on 31st may and they told me to wait for 2-3 working days. Again i called them on 5th that i didn’t received my refund then they said that please again wait for 2 working days neft is already initiated for the same. Today on 8th june again i called them then executive said to me that your product is still under the quality process. What the hell is this? Are we mad? Or you all are trying to making us fool? Will you let me know please that how much time you will take to refund my amount?
My order id is: [protected]
I look forward to your reply and a resolution to my problem. I will wait till tomorrow i. E. 09/06/2018 before seeking third-party assistance.

I bought a electrolux microwave through star cj live on 3rd may 2013. The delivey happened on 5th may 2013 - however the microwave is not working. I tried to call shop cj live customer care 5 times between 11 am and 5:00 pm today (5th may 2013) but they are not ready to take down any complaint. They keep on saying that the system is not working. I spent rs 5490 on this purchase and will like to get my refund. Kindly help as i am really stressed out.

My order number is "[protected]". I had purchased one maharaja mixer juicer in july'17. This was found broken after delivery. Product refunded to courier boy. We got one refund slip for the same. Now after so many reminders and complain, shop cj is not refunding money (1999/- + 200 shipping charges). They are only lingering the issue. Some times, it is called that they will provide coupon number of same price. Which can be availed in next 90 days. But it is all fake. No action. My impression is that shop cj is fraud company.

I have registered complaint for prestige glass cook top getting glass got shattered last saturday i. E. 19th may, which was registered under the emergency category and yet there is not a single call back even after multiple follow-ups. After that i personally chased directly with ttk prestige number and even then there is no response. I also escalated to the escalation supervisor on the floor prabhakar and madhu k but still may complaint is not yet addressed. Today it is 8 days, it is regretful that the pieces are coming out and it is very dangerous that smaller pieces may fall in any food. The glass is shattered in such a way that i cannot move it out. It is shameful that such reputed companies are so careless and takes it so lightly. There is not single callback to my complaint.

Dear sir/madam,

i am mrs. Soni bhagwan matekar, as i had placed an order of the organiser set of prettykrafts of 30 pieces and 20 pieces free on it of orange colour .
I had ordered it on[protected], and i received it on[protected]. As i opened the product it was a completed mixed colour product and was not of good quality as it was saw on the show. On the same day i called back to your center complaining about the mixed product and for recollecting the product from me and giving me back my product's refund . But till today date:[protected] i have not got my refund from your side .Its been one month
so i have placed a complaint about you in consumer forum . This is my complaint no. From the consumer forum 745921.
Here the details of the product of prettykrafts for which i had ordered
order no.[protected]
complaint no. Hf[protected]
date of order placed :[protected]
amount of product : rs.1000
shipping amount : rs.175

so its my humble requested to you that refund by me my product amount or else i will take my further step towards the complaint filed about you in the forum.

Thank you
soni bhagwan matekar

Order inalsa home appliance food processor on the 223/1 railway colony video my phone no [protected]. Buy the day one i made a complaint the the kar had a crack and the machine is not working.. It is inalsa fiesta ap1609 2362 it. This warranty booklet was mis placed. Hence the complaint could not be carried out. Now i have found the same.. Please register the complaint. Now my address is l/412 sector 82 awho vivek vihar noida 201301. Thanks please response

Shopcj — 30 pc living set



2 reviews

Ma

mainirajiv on may 18, 2018

Submit a complaint

I have purchased a 30pc living decor set from starcj/shopcj in april 2018 (Order no. [protected]) by paying cod @ rs.2200.00 including delivery charges. As the quality was very poor i order for refund and initiated for pick up. The items were pick up on 24th april 2018 vide poid[protected]xpressbees) collected by neraj (54735). I had also given my account details to which the amount is to be refunded back. But till date no amount has been credited back to my account.in this regard i had contacted their customer care executives who were also not solving my problem and make me on hold for more that 1/2 hrs. I had mailed to them also and every time an automated mail reply is given. My complaint has been registered vide hs[protected]. But since then no body in that company is resolving my problem. As such i approached here to get my hard earned money since return of the items i daily calling the customer care and first they were telling that the items they have received and sent for quality check and asked me to wait for 4 — 5. Days. After 5 days when i agin led their customer care they again told me to wait 4 — 5 days. This the routine answer of that company today also i called and they gave me same answer to was for 4 — 5 days

Still my monry has not been refunded

Dear sir,
I have ordered one prestige gas stove and some utencils after watching your commercial on tv through phone. The id for product is [protected] booked on 28.04.2018. The product delievered on 06.05.2018 and right after receiving the product we found that the products are defected. We called right than and as per the suggestion of your customer care team we posted the pictures of defected products on your whats app number [protected] within 10 minutes of receiving the items.
After confermation your team told us to send the items to revari. After a little pursuation the arranged pick up but sadly that did not took place as noone came to pick. Later they confirmed that the pick up failed from your side.
Today when i spoke to your team one mr. Yogendra has revealed that your customer policy says that we have to send the items to revari from our funds through professional courior only and then your good company will refund us 10% of our product cost only. I confirmed the same from him a several times but he said that this is company policy.

I do not understand that how you people ask us to arrange professional courior to revari for your defected delievered products ( which cost me another 1000/- ) and in return you will pay me 10% of the product value which is approx. 600 to 650.

In the light of the above facts i want your to provide me one copy of your customer policy regarding return of the delievered defected products and confirm what Mr. Yogendra said.

At last i request you to either arrange a pick up a return my entire amount or provide me a copy of guidelines quickly.

Please treat this a 15 days notice and if i donot recieve any thing supportive from your side i will be forced to move to consumer court at lucknow as the place of incident is at lucknow only.

Looking forward for your coopeartion.

Note- i have recorred full converstaion with Mr. Yogenda of your senior team so plz do not try to frame any new story and came with facts only.

One of your unsatisfied customer who is feeling like cheated

Sakshi srivastava
Mob. No. [protected]

I have purchased a 30pc living decor set from starcj/shopcj in april 2018 (Order no. [protected]) by paying cod @ rs.2200.00 including delivery charges. As the quality was very poor i order for refund and initiated for pick up. The items were pick up on 24th april 2018 vide poid[protected]Xpressbees) collected by neraj (54735). I had also given my account details to which the amount is to be refunded back. But till date no amount has been credited back to my account.in this regard i had contacted their customer care executives who were also not solving my problem and make me on hold for more that 1/2 hrs. I had mailed to them also and every time an automated mail reply is given. My complaint has been registered vide hs[protected]. But since then no body in that company is resolving my problem. As such i approached here to get my hard earned money since return of the items i daily calling the customer care and first they were telling that the items they have received and sent for quality check and asked me to wait for 4 — 5. Days. After 5 days when i agin led their customer care they again told me to wait 4 — 5 days. This the routine answer of that company today also i called and they gave me same answer to was for 4 — 5 days

I[censored] want free headche for life time then shop with shopcj. Bcoz its a fraud co. The executive are also worst. I ordered nutriglow 24 carrot gold facial kit but they send d wrong product. Pls refund my amount. From 8 days onwards i m calling to co they are telling first we check the quality of product after that they refund d amount. Bakwas co fraud co. Bakwaas co fraud co bakwaas co fraud co. Worst experience with shopcj. They are chaters

I received a call from shop cj that i am the lucky draw winner and i won tata safari car worth 12.60.000. Now i should deposit 12, 600 to thier account for the registration. Should i believe or should i leave this as a fake news. They also said my name and address correctly. Is this a fake news? I would afraid if my money lost. Should i believe this as a true news. Please figure out me in finding the truth.

I have ordered a combo of biotique from shop cj when I received it was in a worse situation and the products were looking old and used and broken also after that I complaint to them they came for a product pickup and after all of this they ask for bank details i gave them and they are lying to me that quality check is not done sometimes neft is pending ther are lying from so many days...now everytime i call they say wait for 5 days but still havnt received any money i will wait for 1 day after that i ll complaint against them

Order no [protected] nutriglow 24 carat gold glow facial kit, make up essentials & perfect handbag maine yeh product 18.04.2018 ko order kiya tha muje yeh product 22.04.2018 ko mila. Per jab mere pass order aaya kuch products missking the our products leak ho rahe tab hi maine shopcj ko call karke complaint kiya tho unhone bola jo products missing hain wo wapas bejenge phir maine 7 days wait kiya. 7 dina ke baad unhone phirse wrong product beja tho maine product return beja 2nd may ko. Ab tak muje amount nahi mila co ko call kiya tho bola rahe hain product ki quality check kar rahe hain. Jab bejate waqt product ki quality check nahi karate tho wapas lete waqt kyun check karate hain. Muje mera amount refund chayiye pls help me.

This is to inform you that we have order Gas order no. [protected], which we received was defective, against that i registered a complaint Number HS[protected], it was told to us that we should return that product by courier which i have to bear first but as it was costing 2300, even according to your policy max courier amount you can give is 750. than we talk to your senior personnel, you guys told that it will be picked by you guys only. after that is was the third week no pick up. my amount was stuck.

Also to inform you that i had all the recording that i had in shop cj customer care numbers, i had the names of deputees also, named Rakesh tewari, Vikas, Pradeep others to. Today also i called three times all the time the phone was transferred to senior but nobody is picking the phone after transfer & on no reply mode.

Also to inform you that with all the details I am going to file case in consumer forum, one complaint against harassment to local police station.

My self Moushmi Paul. its very bad customer feedback...

Thanks & Regards
MOUSHMI PAUL
[protected]