SHOP CJ Network Complaints & Reviews

Till now i have not got any response from starcj. They are thief if the customer is not satisfied with the product they should return the money in cash. They do not have any morals and shame by keeping the customer money for their benefits. They are spoiling the company name. They have shown their own character by doing cheap tactic. Trust me they are unprofessional and unresponsible for their work. They cannot force customer to buy anything from their shop and should return the money in cash. Useless people i have never seen wrong behaviour

SHOP CJ Network customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 401209

Website: www.shopcj.com

Today i have received a call from shop cj saying that i have won a car in the contest held on occasion of 5th anniversary celebration of shop cj. I have to pay rs.8500 as a registration fees online and thereafter within two days the vehicle will be delivery to me or i can also opt for cash for the same. I have received an sms from md shopcj for the same. I cross verified with shop cj customer care center for any such contest held at where i was told hat there was no such contest held at shop cj. It is a fraud call. Kindly let me know how did they go my details when i did the order on phone. Is shop cj parting our contact details and order details to some fraud agencies.

+1 photos

Oct 25, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

SHOP CJ Network Customer Care's response Dear Mr. Jobby,

Apology for the issue you had.

We would like to assure you that we announce the lucky draw winner's name on our TV channel and our website and we never ask our customers to deposit any money in an individual account. Would also like to inform you that we never share your information with any unauthorized external agencies/partners, and we have this issue being investigated through government agencies.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Address: Mumbai City, Maharashtra, 400706

I had oreded pack of 5 uber chic tops + 1 assorted top free by peachy-l.
The order i received is not as per the picture in the oder shown.
The size is too big for me. So can i need a smaller size
I hope you would solve my problem as earlier.
So as per your reply
I have send the parcel with the pick up boy on 12th sept 18. So when will i get my replaced parcel back?

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Address: New Delhi, Delhi, 110043

Shampoo reach us but the packing is not good all shampoo from bottle was in covered polythene.
When i cut the packing i saw bottle is already opened and shampoo was all over in packed polythene. We were egarly waiting for this and in excitment after coming from office when i cut the packing i was in shock. All shampoo was out.
Please take it back and provide us the fresh one.

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Address: Mumbai City, Maharashtra, 400004

Website: www.shopcj.com

Sir,
We ordered a hair drier order no-[protected] dtd-12/03.2018.
After unpacking the packet the hair drier was found not in working condition. I have already intimated to you about the same several times. There is no response from you then. I request you to please refund my money or to replace it with a new piece. Please do it else i have to inform consumer court.

Regards
Ruchi garg
[protected]
[protected]

SHOP CJ Network customer support has been notified about the posted complaint.

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Madhu Kothari

from Nagpur, Maharashtra

Sep 18, 2018

This are the useless product send by shopcj we tried to return it back but its not possible to return please return it as fast as possible

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I have ordered cookware set on 11/08/2018 but the product wasn't the same as shown and one piece was missing so i returned it on 25/08/2018. From that time always they are telling that it will be refunded within 2-3 working days but till now i have not received my amount. From my end everything details i have provided for refund is correct. They are not refunding. What to do. I'm very tensed i can't let my hard earned money go in vain. Plz help in getting my refund asap. I will b grateful to u for this. And if it's not refunded i wil definitely take some major step to get back my hard earned money.

SHOP CJ Network customer support has been notified about the posted complaint.

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This are useless company like shop cj
they are just showing the fake product on screen and the ordered products are very useless and they are having fake policies that they will return the product but still the product is not returned and when we ask the delivery boy to take this product
He tells after opening the product we can't accept the product please take this product as fast as possible otherwise we are just going to the door of consumer court at date 30/09/2018

SHOP CJ Network customer support has been notified about the posted complaint.

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S

Sham Igewar

from Pune, Maharashtra

Oct 4, 2018

Dear Sir /madam,

I purchased Micromax A315 smartphone from shopcj, but now I have lost my bill could you provide me the duplicate bill. Please mail the duplicate bill.
Please resolve my issue as soon as possible it is bit urgent, it would be highly appreciated if it is done early.

Best regards,
Sham Igewar

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I have received a Mobil phone xolo era 3x vide order no[protected] from shop cj on 01/09/2018. But on 07/09/18 the handset began to trouble, now camera is not responding and no phn is out going and in coming, pls take necessary action to replace the handset. With thanks
Abdus Sobur
H.no. 234, post office - Joypur Bazar,
Roumari, near jio tower, pin 783128.
Phn no [protected].

SHOP CJ Network customer support has been notified about the posted complaint.

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A

Anunagpal

from Gurgaon, Haryana

Sep 11, 2018

Ordered for two sets of Jaipuri razaai... For colour pink and red on 31-8-18...but recivedonly single single pink razaai.
I paid for two sets that means 4 razaai but got only 2
Order num: [protected]
I have paid rupees 24 hundred for four jaipuri razaais but recieved only two.

I had placed the order on pho e after seeing it on shopcj on tv

Reply

Anunagpal's reply, Sep 4, 2018

Shopcj did not send me the product as per ordered... After making a complaint on the customer service... No body is responding...
My money should be refunded or send me my product

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I am reema have ordered a product code is [protected] which was ordered in july product quality is different. I replaced it with another code is 34564119 pack of 6 patialla and details i have already given by mail as well as on phone taking long time they have suddendly cancelled my order 5days back. Staff was worst and disconnected the line while i was talking with sonika chaudary. Wrong behaviour i have waiting for very long time to get my product delivered at my home. Service was # useless now i want my refund back in cash which they are not providing and forcing me to buy product from them. They are thief i have send so many mail then also least bothered. I just want my rupees 1200 back in cash which is my hard earned money. This is not done they are telling me unnecessary to buy the thing only for their profit. How they can steal the money which i have paid. This company should be banned and blacklisted and must not be allowed to do any business in india. Why should we follow their rules according to them its my right to get my money back in cash at my place. Useless people

SHOP CJ Network customer support has been notified about the posted complaint.

Sep 09, 2018

Updated by gautamreema I do not want any voucher or do not want to any bank details due to privacy and what is happening in the world. I want my money in cash with the 200 voucher which they are providing from their side as i had a talk with them. They have harrasing me for long time and mental trauma which i have been gone through day by day. They are least bothered about their customers for sure. Their behaviour is very rude. They are forcing me to buy other product which i do not want it as the product was not available with them code is 34564119 pack of 6 patiala and i do not want any other product and not at all interested. They are not providing good service. I want my cash back 1200 plus 200 voucher which i have paid to them they are not doing so as they are paying from their own pocket. They dont know the value of money. How can they grab my money for their own benefits. I am really upset with the company behaviour this company should be banned from doing any business. I have never expected they will do like this and broken my trust. I request all the customers to not buy anything from this company. They are very unproffesional regarding customer satisfaction, concern and much more.

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Address: Rupnagar, Punjab, 140124

Website: [email protected]

I have purchased this product from cjshop and delivered on[protected]. After unpacking and installing the stove i got shocked that it is not functioning properly. We complained to your office with registered nohs[protected] against order no;[protected]. Earlier they buyed 72 hr. Then 24 hr. And then again and again. Is this your dealing with customers. And all your responsibilities are finished once your product is sold through e-frenchises

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dinesh kachoria

from Anandpur Sahib, Punjab

Sep 8, 2018

You provide rejected products of reputed firms and then not attending complaints. Cheating frenchies.
Shashi Bala
63 MIG Flats
Parsad Ngr

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I have ordered/purchased 3 double bed-### and 1 single bed ### with 7 pillow covers and also I have paid Rs.1099 +200 for shipping charges with cash on delivery at Haldia -721602.with conversation with TV shows .But while it delivered to me they have shipped 2 single bed ### and two double bed ###
different from shown on TV Adds
So friends be aware of such types of cheaters while purchasing the same

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My order is not complete second time, this my order no [protected] is not complete item is shortage & couler is mismatch 4jagging & three tops
Incomplete product 2jagging & tops couler & kawilty chang, size chang i am order l size jagging size s please chang the size l size compiled tops couler & kawilty must issue, tv show couler different and that's size & couler different please check & replesd size & couler
My complaint no is[protected] please change product fast, i am gifting some bady
Thanking you
Ganesh joshi
3_9_18

SHOP CJ Network customer support has been notified about the posted complaint.

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Address: 560005

Website: Starcj

You people have cheated me on buying an otg from shop cj they sended me wrong product and asked me to courier it. I couriered with the amount of 900rs and now they are giving me only 200rs that to through coupon code and the amount of product was 2000rs and they are refunding only 1700rs they are here to cheat customers please help me out i'm from lower middle class i can't afford such a loss

Oct 2, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

SHOP CJ Network Customer Care's response Dear Gehen,

Sorry for any inconvenience which you might have had related to any of our services.

We would definitely like to turnaround that experience for you, please let us know your order or sub-order number or call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Shop CJ
Meenu Malhotra

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On september 22, 2017 i received a msg from shop cj on my mobile no.[protected] which is as per under
Dear custmer
We have credited 1148 shop cj points for your order [protected] you can redeem the same for your subsequent shopping with us.1 shop cj point is equivalent to 1 rupee and the validity for the same is one year.
Sender
Bz-shop cj
Received
01.43 :10pm
Sep 22, 2017
Many times i tried to contact them on customer care no also but now the are not answering me and most of the time it was said plese wait oue executives are busy.
Kindly resolve the matter either pay back my money in question or redeem it at the earliest.
R n sharma
[protected]
[protected]
299 cp colony
Morar
Gwalior mp
Pin 474 006

Oct 3, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

SHOP CJ Network Customer Care's response Dear Mr. Sharma,

We apologize for the inconvenience caused to you.

We tried to connect with you on your given mobile numbers. However we would not establish contact with you. Kindly share the convenient time to speak with you.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Shop CJ
Meenu Malhotra

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R

ravesharma

from Dindori, Madhya Pradesh

Aug 30, 2018

Team Shop CJ
It is very difficult to contact you on your helpline number I already tried more then 40 minutes in total but all the time it was u answered .If you are having your executives mobile no then please send it to me.
RN SHARMA
299 CP COLONY
MORAR
Gwalior MP
474006

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H

Husnain Rahat HR

from Delhi, Delhi

Sep 3, 2018

Product total damage

not redeeming 1148 shop cj points worth of rs.1148 - Comment #3199431 - Image #0

not redeeming 1148 shop cj points worth of rs.1148 - Comment #3199431 - Image #1

not redeeming 1148 shop cj points worth of rs.1148 - Comment #3199431 - Image #2

not redeeming 1148 shop cj points worth of rs.1148 - Comment #3199431 - Image #3

Reply

Husnain Rahat HR's reply, Sep 2, 2018

Product total damage

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Address: Mumbai City, Maharashtra, 400007

Website: www.shopcj.com

I ordered a dinner set at 08 Aug, 2018. It arrived on 28 Aug, 2018. Upon opening the package, several item were found broken, which includes4 plates, bowls and lids. Loose and careless packaging resulted in breaking of crockery items in transit only. After several attempts & hours to contact the customer care, they finally agreed to refund, but only initiated a refund of 150 rupees, which is even less than 10% of the whole amount, it being 1550 rupees. I was asked to keep & use the rest of crockery, which seems pretty illogical. They simply refused to take back the package. Please

+2 photos

Oct 6, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

SHOP CJ Network Customer Care's response Dear Mr. Pankaj,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly wait for 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Address: Mumbai City, Maharashtra, 400008

Website: Shocj

I had registered a complaint in june 2018 regarding shopcj supplying me damaged felix handy washing machine, today I was surprised to see that my complaint has been resolved. It is not resolved and infact no positive response from shopcj
I only recieved a reply stating my case would be resolved within 8 days, thats all, shopcj consumer care number given but no proper reply.
Im surprised how my complaint has been removed?.
I am still waiting for replacement of machine or my Rs 2700 back.
Mr samsuddin of shopcj has to reply and tell me why they are playing dirty tricks on customers, I hope he replies
Thanks
Robinson palanna

+2 photos

Sep 18, 2018

Complaint marked as Resolved

Today I recieved replacement of felix handy washing machine, last week I got a call from madam M malhotra customer care executive of homeshop 18, she got all the details of my query and promised me within a week, and I got the replacement, I would like to thank homeshop18 customer care for theirs quick response in resolving my query.I have been a customer of homeshop 18 since long time, and never had any problem, I would like to mark my complaint as rsolved, tanks to consumer forum for theirs help to customers.And pls remove all images/complaint from your forum. Thank and regards Robinson palanna Mangalore

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

SHOP CJ Network Customer Care's response Dear Mr. Robinson,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would request you to please share the courier slip on email ID: feedback.[protected]@homeshop18.com for better assistance. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Shop CJ
Meenu Malhotra

Sep 18, 2018

Updated by Robinson pal Thanks consumer forum, and thanks to madam meena malhotra of homeshop 18 for her assistance in resolving my problem, Today I recieved replacement of felix handy washing machine and I would like to state that my complaint has been resolved, moreover I would like to request you to remove the images and all details of my complaints please..I APPRECIATE THE HOMESHOP18 CUSTOMER CARE FOR THEIR EXCELLENT HELP RENDERED IN RESOLVING MY QUERY.
REGARDS
ROBINSON PALANNA

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Address: 110017

Hello,
I ordered 7 ka dum (5 kurtas + 2 leggings) on 18 aug 2018 order no [[protected]] but when i received the same, the size delivered was small instead of xxl, the package had only 1 legging instead of 2, even the quality is very poor. I also called your customer care executive earlier but they were busy and no response.
Kindly either replace the provided product or refund me.

Sep 29, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

SHOP CJ Network Customer Care's response Dear Ms. Sunita,

We apologize for the inconvenience you faced related to the product.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you. In regards to your complaint, we would like to inform you that as per our records, we do not see any complaint filed in our system related to your Order and hence we are unable to provide you any resolution.

Please be informed as per our company policies we can process a request for refund or replacement only if our customer contacts us within 48 hours from the date of delivery of the product.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Shop CJ
Meenu Malhotra

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Dear sir, i was ordered two carpet on 21 aug 2017 vide order no [protected] but when i received the same was not matched the deaired quality. So, i was returned the same. And i have received 948 pts. Now i want to redeem the same. I was also call your customer care exacative earlier and they were said will call me within three days. But no call has been received tii date. So please help me

Oct 9, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

SHOP CJ Network Customer Care's response Dear Ms. Ramanand,

We apologize for the inconvenience caused to you.

We would like to inform you that we will take a closer look at the same and we will expedite the resolution for you. Kindly share your contact number to communicate with you regarding the same.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Shop CJ
Meenu Malhotra

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Address: 201005

Website: www.shopcj.com

Today on 22 aug 18 at 1215 hrs i received my dinner set order no-[protected]. After opening i found both the serving bowls are broken. Kindly do the needful to replace the broken item with the correct one. Thank you!
I am attaching the pictures for ur reference. Please let me know any other information is required to be shared with you and inform me after how many days should i expect my order will be replaced?

+4 photos

Sep 23, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Aug 22, 2018

Updated by nishu rawat My comlaint no is - HS[protected].

Verified Support

Aug 23, 2018

SHOP CJ Network Customer Care's response Dear Ms. Nishu,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, We would like to inform you that we have forwarded your respective team. We request you to allow us 7-8 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Address: Gondia, Maharashtra, 441614

Website: www.shopcj.com

Hi

I have purchased the t-shirt, denim jeans and shirt by order no. [protected], order date 13/08/2018, sub order no.[protected] by cash. After receiving that product i found that product is small in size, colors are different and quality is very poor. T-shirt is small in size and jeans is also small in size and in different color and shirt is small in size.

Sep 25, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2018

SHOP CJ Network Customer Care's response Dear Mr. Deshmukh,

We apologize for the inconvenience you faced related to the product.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you. Kindly share your alternate number or convenient time to speak with you.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Shop CJ
Meenu Malhotra

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S

shreekant sinha

from Ranchi, Jharkhand

Aug 22, 2018

Order no [protected]
order date 04.08.2018

Product name Kissen multi blender
Sir produt is not in functional mode. blender is not moving.

SHOP CJ Network Complaints & Reviews

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SHOP CJ Network reviews & complaints page 6

not returning my money in cash

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fraud call and sms received

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pack of 5 uber chic tops + 1 assorted top free by peachy-l

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vip shampoo bottle is open and shampoo came out in the packing

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re:defective hair dryer

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12 pieces stainless steel and non stick cookware set

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returning product

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mobile handset, xolo era 3x

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not refunding my money in cash

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sunflame 4 burner gas stove

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cheated me providing another products

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product not completely delivery complaint no 2018090300772

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refund for otg

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not redeeming 1148 shop cj points worth of rs.1148

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broken dinner set

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felix handy washing machine

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wrong size + no. of products less than mentioned

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refunding of amount

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dinner set broken delivered

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product is small in size and colors are different

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